911 Restoration, Inc.
2nd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

911 Restoration, Inc. has received 4.5 out of 5 stars based on 183 customer surveys.
5
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28
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12
1
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2nd year as a Best Pick Call
"911 Restoration, Inc., has been leading the industry in the South Florida area for more than a decade. We're not there to make a sale—we want to help people and give them a great, fresh-start experience when they need us the most."

Tomas Lelczuk | Owner
Company Information
Services Offered
911 Restoration provides mold remediation, water removal and mitigation, water damage mitigation, structural drying, decontamination, and emergency service for residential and commercial customers. The company also offers damage repair following fire, storms, and other disasters.
Services Not Offered
911 Restoration does not perform work on septic tanks or well pumps and systems. To avoid conflicts of interest, the company does not offer air quality testing.
Warranty
911 Restoration offers a 100 percent customer satisfaction guarantee.
Company History
The company started in 2005.
Distinctions
911 Restoration is an IICRC-certified firm and an EPA Lead-Safe Certified Firm.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks.
Licenses
MRSR69
Areas Served
Coral Gables, Doral, Hialeah, Kendall, Key Biscayne, Miami, Miami Beach, North Miami Beach, Opa Locka, The Hammocks, Dania, Deerfield Beach, Hallandale, Hollywood, Miramar, Pembroke Pines, Plantation, Weston, Coral Springs, Deerfield Beach, Fort Lauderdale, Parkland, Pompano Beach, Sunrise, Jupiter, Lake Worth, Lantana, North Palm Beach, Palm Beach Gardens, Palm Springs, West Palm Beach, Boca Raton, Boynton Beach, Delray Beach

Compiled Score:

911 Restoration, Inc. has received 4.5 out of 5 stars based on 183 customer surveys.
5
133
4
28
3
10
2
12
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/19/2017

“It was a pain. It was nothing but a toaster fire—done and over with. It was a pain in the ass. An idiot came in and did nothing, holding these stupid, run down broken down machines saying, 'Try moving the table. I'm 76, you think I'm going to get up and find it for you?' They put three in my house. I shut them right off. I just couldn't stand the darn noise. They scared the heck out of the dogs, and the house didn't smell bad to begin with. They were nothing but a nuisance. Overall, I would give them a stupid rating. They just came, dropped it off and got out of here. The cleaning came from the people that cleaned the floors and the rugs and the furniture. They came that night, about 8:30 right in the middle of a TV program. It was a very unpleasant experience all together. It was a stupid toaster fire. All I lost was two slices of Wonder bread, and all the rest of this came down the pike—pain in the neck.”

Review by
10/19/2017

“The experience so far is OK. I had a payment of almost $1500, but what could I do? I had to have it done. I see some mold in the garage, but it came after. Overall, I would give them a C+. They came out here and that was good. They removed the fascia board, but I thought they would replace it since they removed. They tell me I have to call the construction company. That means I have to call the construction company and pay again to replace the fascia board that they removed, and that was not right. If they removed it, they should have replaced it. I don't see why after paying them all of that money, I have to call construction company to pay another bill to replace it. Their cleanliness was very poor.”

Review by
10/19/2017

“There was nothing wrong. They helped me out a lot. They did water damage restoration. Essentially, a pipe exploded in our wall overnight. I didn't know what to do, so I called them. They told me what was needed. They contracted a plumber. The plumber came in, fixed the pipes. Then they rented us the dryers for the damage. Overall, I would give them a B+. There was a lot of cancellations for picking up the equipment. In the end, it really helped me out, because I got more time with the dryer, and they didn't charge me. There was a couple of times where I waited for hours for someone to come pick it up, but they had other work they had to do.”

Review by
10/19/2017

“The only problem was with 911 Restoration is that they kept sending me the bill. They should've sent them to the insurance. I was having trouble with that. Overall, I would give them a poor grade, because they kept calling me back and forth writing to me. I said, 'Listen, I'm insured. Call the insurance, not me. I never gave you the OK.' The biller didn't call—to clean the apartment—not me. I'm in Montreal, and they're in Florida. I gave them my insurance. I gave them all the information and everything. They wanted me to sign papers. I wouldn't recommend them because I had trouble with them, collecting.”

Review by
10/19/2017

“911 Restoration did the work. I wasn't out here when they first came. I was here when they came and took the equipment. When they cut out the drywall and the ceiling, I was out of town at the time. So, the time that I met them, everything was fine. They came, cut the drywall ceiling, and hooked up the fans. Somebody else repaired the drywall. They just cut out the wet area. I'd give them an A. They left behind the machines that made a lot of noise. They were here on time, punctual. I would recommend them.”

Review by
10/19/2017

“We've worked with them in the past. They've helped us out on situations, and they've always been great. The only reason I say that this time there was some negativity is the lack of communication on their side was pretty abysmal. We had to chase them down for days to get confirmation that they were coming, the time they were coming, when they were picking up the equipment. We shouldn't have had to do that. This time it was mold remediation. Overall, I would give them a B. Their quality of work was great.”

Review by
10/19/2017

“I'm not really happy with the services, and I'm not unhappy with it; I'm just in the middle. I wouldn't recommend them to nobody else. I feel like it's very unprofessional. I never was able to get a hold of the guy who came out to my house originally. The whole thing was a mess. There's just a lack of communication with the people there. All they did was put fans there, and that was it. Overall, I would give them a C. I didn't like their customer service at all.”

Review by
10/19/2017

“There was some difficulty with getting the bill paid through insurance, and they were very accommodating with that. They did water restoration. Overall, I would give them an A. When my base boards were pulled up, come to find out they really didn't need to be pulled up. I would have preferred not to have done that. I ended up getting them replaced. It would have been my choice maybe to let those down.”

Review by
10/19/2017

“911 Restoration did the job, and I had no problems. They did water restoration. There was a water tank that leaked on the twelfth floor. I'm on the second floor. They came in and put the blowers in and removed the molding and drilled a few holes so that in, between the walls, so the air could circulate. It was an A+. Their punctuality was fine.”

Review by
10/19/2017

“They were great, especially when you have water running down your wall, but they were very good. They did work for the condo too. I'm on the condo board, and they did work, and we were very pleased. I would give them an A+. Their customer service was fine, perfect. I would recommend them. I would be extremely likely to have them again.”

Review by
10/19/2017

“I had a great experience with them. The gentleman who worked on my issue just was very responsive, and very nice, and extra helpful. He came back three days in a row until everything was working perfectly. They did water damage restoration. Overall, I would give them an A+. They did a great job across the board. I would recommend them.”

Review by
10/19/2017

“911 Restoration showed up when they said they were going to show up. They seemed to be knowledgeable in regards to the mitigation. They had the right amount of equipment, and there was generally a supervisor on the scene that made sure that things were being done the way that should be done. I would definitely give them a B+.”

Review by
10/19/2017

“The only thing that happened was the outlets that they used, when they first plugged in their equipment, it killed one side of my house. So, one side of my house, none of the plugs would work. Overall, the experience was fine. I would give them an A. They were fine.”

Review by
10/19/2017

“They did a poor job handling expectations. I wasn't given an estimate to do the work. They brought in machines that didn't work, which delayed the project which ultimately cost me a lot more. I'd give them a D overall. I would never recommend them.”

Review by
10/19/2017

“They came, and they put the fan. They left it there for a couple of days. They took the paint off my door in the bathroom with the machine, but it's not the end of the world. I guess it's OK. 911 Restoration did what they had to do. I would give the experience a B.”

Review by
10/19/2017

“They were very good. The guy came at two o'clock in the morning and was there all night. They had very good service. They did water damage restoration. It was water cleanup. Overall I would give them an A+. I had no complaints. I would recommend them.”

Review by
10/19/2017

“They weren't really good with communication, but they were pretty good. They came to the house really fast. They didn't complete the job. I just stopped the job. They were going to do the dryers. I'd give them a B overall.”

Review by
10/19/2017

“They were contracted to do the job, and they did it. They did what they said they were going to do. It was a cleanup from a water issue we had that I believe also involved bodily fluids. Overall, I would give them an A.”

Review by
10/19/2017

“They were punctual. They were professional. They were friendly. They helped me through the entire process. They did mold remediation, and they basically redid my kitchen. I'd give them an A+ overall.”

Review by
10/19/2017

“They had a quick response. My whole house flooded, and they got here pretty fast and got it well under contained. I would give them an A+. They showed up when they said they were supposed to.”

Review by
10/19/2017

“They’re punctual. They were professional. They were friendly. They helped me through the entire process. They did mold remediation. They basically redid my kitchen. I'd give them an A+.”

Review by
10/19/2017

“It was really good. They gave me good service. It was all good. They did water restoration for me. Overall, I would give them an A. I'd be extremely likely to recommend them.”

Review by
10/19/2017

“They did a good job. I was satisfied with their services. They basically did water damage restoration. I would give 911 Restoration a B+. Everything was pretty good.”

Review by
10/19/2017

“They were very fast, and they did a pretty good job. Overall, I would give them an A. They missed one spot. Everything was good. They were fast and responsive.”

Review by
10/19/2017

“They showed care and concern with our situation. They helped us out as best as they could. They did water damage restoration. I would give 911 Restoration an A.”

Review by
10/19/2017

“They were pretty accurate with what they were doing. They did water damage restoration for me. I would give them an A+ for the overall experience.”

Review by
10/19/2017

“I liked everything about them. They packed up my furniture. They did a great job. I would highly recommend them. I'd give 911 Restoration an A+.”

Review by
10/19/2017

“They responded quickly and efficiently. They did water restoration for me. I'd give them an A+. I would be extremely likely to recommend them.”

Review by
10/19/2017

“The way they acted in a rush because of my emergency was good. They dealt with the insurance company. Overall, I would give them an A.”

Review by
10/19/2017

“They were very good. They were prompt. They were courteous. They were clean. They were respectful. I would give 911 Restoration an A+.”

Review by
10/19/2017

“They came when they said they were going to come, and they did what they said they were going to do. I'd give them an A+.”

Review by
10/19/2017

“They did water damage restoration. Overall, I would give them a C. They left dirt and dust. I wouldn't recommend them.”

Review by
10/19/2017

“They came right away. They did water restoration damage. I would give them a B. It was very expensive.”

Review by
10/19/2017

“The guy was really nice—very helpful and honest. They did mold restoration. I'd give them an A+.”

Review by
10/19/2017

“I liked everything overall. They did water damage restoration for me. I'd give them an A.”

Review by
10/19/2017

“They created as little destruction as possible. I would give them an A-.”

Review by
10/19/2017

“I was very satisfied. I had no complaints, and I would recommend them.”

Review by
10/19/2017

“They did water damage restoration. I would give them an A.”

Review by
10/19/2017

“I don't have any complaints. They did a great job.”

Review by
02/21/2017

“They were efficient and quick. I'll give them an A.”

Review by
02/21/2017

“No complaints with them.”

Review by
02/21/2017

“No complaints.”

Review by
02/21/2017

“Everything was great with 911 Restoration. I'll give them an A.”

Review by
02/21/2017

“It was water damage restoration. They were efficient. I would give them an A.”

Review by
02/21/2017

“It's a company that responds to emergencies, so they did it fast. I would give them an A+.”

Review by
02/21/2017

“They came, they did their work, and they followed up. They did OK. I would give them an A.”

Review by
02/21/2017

“Their response time was good, and the work was acceptable. I'd give them an A. I would recommend them.”

Review by
02/21/2017

“They were efficient and quick. They were just all-around good. I had no complaints with them, and I would highly recommend them.”

Review by
02/21/2017

“They’re very good. The service was good. The people were good. Everything is good about what they did here. I would highly recommend them.”

Review by
02/21/2017

“It was good. Nothing I liked about them in particular. No complaints, so an A. Quality of work and expertise were good. They were good.”

Review by
02/21/2017

“They came, and they were really good. Everybody was quick, fast. Straight to the point. They got the job done. I'd give it an A.”

Review by
02/21/2017

“They did water damage restoration. They're good. There was nothing in particular I liked about them. Just everything was good. I'd give them an A.”

Review by
02/21/2017

“They're reasonable, they gave me a good price, and the person was extremely helpful. The customer service made the experience good for sure. I'd give them an A.”

Review by
02/21/2017

“Nothing I liked about them in particular. They did a great job. I would say an A. I had no complaints with things like their customer service, punctuality, and cleanliness. Everything was fine.”

Review by
02/21/2017

“I liked the staff. The staff themselves were very courteous, very informative. I had questions. They answered all the questions. I'd give them an A+. Customer service was terrific.”

Review by
02/21/2017

“They've always been good. They came in, they did a good job, and hey kept us up to date with what they were doing. That's it. I had no complaints. I would recommend them of course.”

Review by
02/21/2017

“It was fine. They were responsive. That's better than most. I would give them a B. The quality of work was good. I had no complaints with their punctuality, customer service, or cleanliness. There were no issues.”

Review by
02/21/2017

“In a way, it was positive. In a way, it was not. They left a mess when they left. They left six holes in my wall that I had to pay somebody else to repair. I'd give them a C-, in between a C and a D.”

Review by
02/21/2017

“They just came in and they did their job. They came back every couple of days and checked, and then they eventually took the dryer fans out. I had no problem with them. I had no complaints with things like their punctuality, cleanliness, or expertise.”

Review by
02/21/2017

“I thought they were very good. My house was flooded. I called them, and they showed up in about a half hour. I had no complaints with things like their customer service, punctuality, and cleanliness, and I would highly recommend them. They cleaned up well afterward and left my house in pretty good shape.”

Review by
02/21/2017

“They did mold remediation. I work for them and yes they did a mold remediation for me as well, why? Everything was perfect. They're very personable. The price is right and they took care of everything. I have no complaints with them and I would highly recommend them. They're excellent, very excellent.”

Review by
02/21/2017

“They were very fast. They had a huge, enormous bill. I mean I paid for it, but it was like three times what they told me it was going to be. They did water damage restoration for me. I think the price is important, but the work was good, so I would say an A on the work. I had no complaints with things like customer service, punctuality, or cleanliness.”

Review by
02/21/2017

“The bill was a little high. I had a positive experience with the quality of work and service completed. The bill was just a little high. The overall experience and the quality of work that I had was good, an A. I had no complaints with things like their customer service, punctuality, cleanliness, and expertise; they were good.”

Review by
02/21/2017

“It was a negative experience. It just seemed like it was pushed, pushed, pushed to get things done and not reporting back to the house everyday like they should have. They left the machine for five days, and no one showed up for two days to check the machine, the water damage, or the mold remediation. It was pretty bad. It was pushy, pushy. I called in to get quotes on pretty much the other work that needed to be done, and they really couldn't give me quotes. They wanted the whole job. They were pushing me to sign the contract to do the whole job not knowing how much the whole job would cost. And it was just too pushy, too much. The secretary in the office was unfriendly. I would not recommend them to anyone. It was pretty bad. It was poor, so a D. I'm sorry to say. The quality of work and expertise were also poor. It was just too pushy. They didn't show back up to work. They didn't check the machines everyday like I said. It was bad. I would not recommend them to anyone. 991 Restoration is not a good company. I would not recommend them.”

Review by
02/21/2017

“911 Restoration was the first one that came. They weren't the good ones. Red Alert was the good ones. They were not good at all. We used someone else afterwards who was 1 times better that really got to the root of the problem. They had us doing stuff that really wasn't what we needed to be doing at the time, and they set up all kinds of things that they rented us—blowers and stuff that wasn't needed. They couldn't help us with the problem, because we had a leak, and they wouldn't do anything about the leak. They were just drawing whatever was here, but they weren't helping us stop the leak, so we found someone else afterwards that was much more professional. I would say D. I would give them a D. If someone were in trouble, they should not be called. They like band-aided a situation that needed to be fixed, and they didn't fix it. I did not have any issues with their customer service or punctuality. I wouldn't recommend them.”

Review by
02/14/2017

“I had to switch from them, actually. We called them out initially because they were the only ones I could get right away to come. When they came, she had a leak in the house. Water was coming in from somewhere, and we didn't know where. The plumber they sent wanted me to lie to the insurance company. They wanted to say that the leak was coming from the toilet. They put a new toilet in for her and wanted me to say that's where the leak was from. I didn't say to them, 'No, I'm not going to do that,' I just found another company. That really wasn't where her leak was coming from. It was coming from her neighbor's house. I didn't feel comfortable with someone telling me to lie. 'This is the only way your insurance is going to pay is if you tell them this.' I must say I was happy with cutting out the mold quickly, doing the drywall, and drying up the house. I was happy with that. They were on top of that, drying up everything. From those three days, we actually got another company to come in and take over from that point. I just wasn't happy that they said, 'I'm going to say the leak came from here, this is what you need to tell your insurance company, and this is what I'm going to write on the paperwork.' I ended up changing companies, talking to Tower Hill which is her company, and we found out where the leak really was coming from. I'd give them a C all the way around.”

Review by
02/14/2017

“They were fine. I got what I paid for. They were doing water damage remediation. I'd give them a B. They said they were going to show up at one time, and they don't even show up. I had to call them.”

Review by
02/14/2017

“What they put in my house is still here, and I haven't heard from them. They did a drying out of some leaks. The grade I would give them is dangling between a C and a D. I wouldn't recommend them at this point.”

Review by
02/14/2017

“They were fast and efficient. They did water damage remediation for the walls and cabinets and carpeting and things of that sort. I'd give them an A.”

Review by
02/14/2017

“I had some mold issues. I really appreciate their work. It was good. They delivered on time, and the team was wonderful.”

Review by
02/14/2017

“They were good. They did excellent work. I had no complaints. It was water damage remediation.”

Review by
02/14/2017

“They dried up the floors from water damage. I'd give them an A overall.”

Review by
02/14/2017

“They overcharged us. They did water remediation. I'd give them a C+.”

Review by
02/14/2017

“I liked the response time.”

Review by
02/14/2017

“They're pretty good.”

Review by
02/14/2017

“They did water damage remediation. I'd give the experience a B+.”

Review by
02/07/2017

“I like the communication. I think they were good. They did reparation of water damage. I'd give them an A.”

Review by
02/07/2017

“They were on time. They did what they said they were doing. They did moisture removal and mold removal. I'd give them an A+. I was very pleased with their work.”

Review by
02/07/2017

“They were professional. They came in quick. They knew what they were doing. My neighbor flooded me out, so they were very, very helpful. I would give them an A+.”

Review by
02/07/2017

“They got rid of the problem, number one. Also, when I pointed out something in the contract, they stuck to it and did not argue with me about it. They did mold remediation. I would give them an A.”

Review by
02/07/2017

“The house flooded from my water heater exploding, and they came in the middle of the night. They did help me out with that. It seemed like it was good at the time, but I think they did a little more damage trying to clean it up than was probably necessary. I would give them a B+.”

Review by
02/07/2017

“The experience was more than positive. I could say many things about them. Number one, they did everything they told me they were going to do in a timely manner. They gave me an estimated time, and they were done with it prior to the estimated time. They got it done in less than thirty days, and what a beautiful job. When they were done, I sold the house. Even the inspector that came for the new buyers said he has never seen such beautiful work. I can't say enough good about them. There was a fire, and the fire department came in and had to cut open ceilings. Everything was put together like brand new. He repainted my whole bedroom where the fire department had to come in and do the ceiling. I can't say enough good about them. They're very good. I can't think of a time that I called somebody in the office and they didn't call me back in a timely manner. Everybody gets busy, and I understand they don't answer every call right away. I never waited more than ten hours at the most to hear from somebody. I'd give them an A+ with no complaints. I can't say good enough about them. I don't even know the words to begin. They really did a wonderful job. What they quoted me, they quoted me. I only paid my deductible. They weren't after me for any extra money. I can't say good enough about them. God forbid something happened to one of my friends, they’re the first people I would tell them to call. I don't regret one thing about them. I'd like to say I could find something wrong, but I can't.”

Review by
01/20/2017

“They did absolutely nothing. They brought in the fans and charged me a bundle. I didn't use them really. They came, they said they did work, and they charged me. That was that. They did get rid of the smoke smell, which had I opened the windows, the smoke smell would have disappeared over the same period of time anyway. The fan that they used in the laundry room was very helpful. It really smelled bad in there, and the fan helped. That's about the only thing that I thought was positive. I'd give them a D overall. They didn't come to pick up the fan at the time they said they would. They came, and they spoke. They had me read the part that they had me signed. They pretended that it was the same thing that I was signing that they read, but they gave me something else to sign.”

Review by
01/20/2017

“They were great. I had a leak, so they came out and put fans in. First of all, they're very nice people, and they know what they're doing. They talk to you. They walk you through it. I've had an experience with a bad company before. Every experience I've had with 911 Restoration has always been very positive and very good. I'd give them an A+.”

Review by
01/20/2017

“We had some plumbing work being done in our condo, and the backflow in the building failed and three rooms flooded. They bought in equipment to dry out the walls and took away as much water as they could get out of carpets and the walls. They were very friendly, very nice. They got here in a timely manner as it was an emergency and did exactly what they should have done.”

Review by
01/20/2017

“It was nice. He was a good technician. I didn't have the opportunity to speak to anybody in the office or customer service, but with Leo, everything was perfect. I had no problems. I would give them an A+. The things you have to do on the walls and everything, they’re necessary. Right now it's not looking nice. Insurance hasn't given me my answer. I know when I have the money from insurance, everything is going to be OK. I know that with 911 Restoration, I had a good experience, and I'd recommend them.”

Review by
01/20/2017

“I had a flood in my house, and they did the whole upstairs restoration—carpet, painting, and replacing the bathroom. They're possibly going to be replacing the kitchen. They're reliable, always on time, and prompt. They always answered questions. I'd give them an A.”

Review by
01/20/2017

“They did water damage repair. They reacted very, very quickly, which is important when dealing with water damage. They were easy to get ahold of, they did it efficiently, and I didn't have any problems with the final results. I'd give them an A.”

Review by
01/20/2017

“They did some cleanup. There was a fire next door, and I had water damage to my unit. They came at the time that I needed them to. They worked with my schedule. They were just really nice. I would give everything an A. I would recommend them.”

Review by
01/20/2017

“I had leaks coming through my living room ceiling. They were very professional. They brought in their equipment, they were on time, they were nice, and they were caring. I would give them an A+.”

Review by
01/20/2017

“We had mold and water issues. They came, set up their equipment, left, and came back. There was nothing negative and nothing positive. They did the job, and it was fine. It wasn't that big of a deal. I'd give them a B.”

Review by
01/20/2017

“I had a water leak, and they did work on that. They did a good job. They showed up when they were supposed to. They were clean, and they were professional. I'd give them an A.”

Review by
01/20/2017

“They did some restoration on water damaged floors. The guys are very friendly and helpful. They answered all of my questions. I'd give them an A.”

Review by
01/20/2017

“I had water damage. They were just very good, very reliable. Everything was good. I'd give them an A.”

Review by
01/20/2017

“I had water damage. They did everything that they were supposed to do. I would give them an A+. I'd be likely to recommend them.”

Review by
01/20/2017

“They cleaned up the mold. They were professional, they were compassionate, and they did a good job. I would give them an A.”

Review by
01/20/2017

“They were very nice, and they did a great job. They did water removal. The guy was just friendly.”

Review by
01/20/2017

“They were timely and efficient. They did mold remediation. I would give them an A.”

Review by
01/09/2017

“They did water remediation and restoration of the home. I'd give them a B overall.”

Review by
01/09/2017

“They were very good. We had mold in the house. I'd give them an A+.”

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