911 Restoration, Inc.
2nd year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 205 Surveys
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Compiled Score: star star star star star
911 Restoration, Inc. has received 5 out of 5 stars (A-rating) based on 205 customer surveys conducted by Best Pick Reports.
2nd year as a Best Pick Call
"911 Restoration, Inc., has been leading the industry in the South Florida area for more than a decade. We're not there to make a sale—we want to help people and give them a great, fresh-start experience when they need us the most."

Tomas Lelczuk | Owner
Company Information
Services Offered
911 Restoration provides mold remediation, water removal and mitigation, water damage mitigation, structural drying, decontamination, and emergency service for residential and commercial customers. The company also offers damage repair following fire, storms, and other disasters.
Services Not Offered
911 Restoration does not perform work on septic tanks or well pumps and systems. To avoid conflicts of interest, the company does not offer air quality testing.
Warranty
911 Restoration offers a 100 percent customer satisfaction guarantee.
Company History
The company started in 2005.
Distinctions
911 Restoration is an IICRC-certified firm and an EPA Lead-Safe Certified Firm.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks.
Licenses
MRSR69
Areas Served
Coral Gables, Doral, Hialeah, Kendall, Key Biscayne, Miami, Miami Beach, North Miami Beach, Opa Locka, The Hammocks, Dania, Deerfield Beach, Hallandale, Hollywood, Miramar, Pembroke Pines, Plantation, Weston, Coral Springs, Deerfield Beach, Fort Lauderdale, Parkland, Pompano Beach, Sunrise, Jupiter, Lantana, Lake Worth, North Palm Beach, Palm Beach Gardens, Palm Springs, West Palm Beach, Boca Raton, Boynton Beach, Delray Beach
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They were great, especially when you have water running down your wall, but they were very good. They did work for the condo too. I'm on the condo board, and they did work, and we were very pleased. I would give them an A+. Their customer service was fine, perfect. I would recommend them. I would be extremely likely to have them again.”

“They responded quickly and efficiently. They did water restoration for me. I'd give them an A+. I would be extremely likely to recommend them.”

“I liked everything about them. They packed up my furniture. They did a great job. I would highly recommend them. I'd give 911 Restoration an A+.”

“I had a great experience with them. The gentleman who worked on my issue just was very responsive, and very nice, and extra helpful. He came back three days in a row until everything was working perfectly. They did water damage restoration. Overall, I would give them an A+. They did a great job across the board. I would recommend them.”

“It was really good. They gave me good service. It was all good. They did water restoration for me. Overall, I would give them an A. I'd be extremely likely to recommend them.”

“They showed care and concern with our situation. They helped us out as best as they could. They did water damage restoration. I would give 911 Restoration an A.”

“I don't have any complaints. They did a great job.”

“911 Restoration did the job, and I had no problems. They did water restoration. There was a water tank that leaked on the twelfth floor. I'm on the second floor. They came in and put the blowers in and removed the molding and drilled a few holes so that in, between the walls, so the air could circulate. It was an A+. Their punctuality was fine.”

“The guy was really nice—very helpful and honest. They did mold restoration. I'd give them an A+.”

“They're punctual. They were professional. They were friendly. They helped me through the entire process. They did mold remediation. They basically redid my kitchen. I'd give them an A+.”

“They came when they said they were going to come, and they did what they said they were going to do. I'd give them an A+.”

“They were punctual. They were professional. They were friendly. They helped me through the entire process. They did mold remediation, and they basically redid my kitchen. I'd give them an A+ overall.”

“They had a quick response. My whole house flooded, and they got here pretty fast and got it well under contained. I would give them an A+. They showed up when they said they were supposed to.”

“They were very good. They were prompt. They were courteous. They were clean. They were respectful. I would give 911 Restoration an A+.”

“They were pretty accurate with what they were doing. They did water damage restoration for me. I would give them an A+ for the overall experience.”

“They were very good. The guy came at two o'clock in the morning and was there all night. They had very good service. They did water damage restoration. It was water cleanup. Overall I would give them an A+. I had no complaints. I would recommend them.”

“They were very fast, and they did a pretty good job. Overall, I would give them an A. They missed one spot. Everything was good. They were fast and responsive.”

“They were contracted to do the job, and they did it. They did what they said they were going to do. It was a cleanup from a water issue we had that I believe also involved bodily fluids. Overall, I would give them an A.”

“911 Restoration did the work. I wasn't out here when they first came. I was here when they came and took the equipment. When they cut out the drywall and the ceiling, I was out of town at the time. So, the time that I met them, everything was fine. They came, cut the drywall ceiling, and hooked up the fans. Somebody else repaired the drywall. They just cut out the wet area. I'd give them an A. They left behind the machines that made a lot of noise. They were here on time, punctual. I would recommend them.”

“I liked everything overall. They did water damage restoration for me. I'd give them an A.”

“They weren't really good with communication, but they were pretty good. They came to the house really fast. They didn't complete the job. I just stopped the job. They were going to do the dryers. I'd give them a B overall.”

“I was very satisfied. I had no complaints, and I would recommend them.”

“They did water damage restoration. I would give them an A.”

“The way they acted in a rush because of my emergency was good. They dealt with the insurance company. Overall, I would give them an A.”

“They created as little destruction as possible. I would give them an A-.”

“The only thing that happened was the outlets that they used, when they first plugged in their equipment, it killed one side of my house. So, one side of my house, none of the plugs would work. Overall, the experience was fine. I would give them an A. They were fine.”

“It was truly a great experience. My house flooded, so 911 Restoration did the initial cleanup and the mold remediation as well. They were very informative and very thorough. They discussed everything they were going to do down to the last detail; I was very impressed. I would give the experience an A+.”

“It was perfect. We had an emergency, so they came and brought in the equipment. I'd give them an A+.”

“They were wonderful. We had water damage, and it was awful. They came in and cleaned it all up. They were very professional and very good. It was A+ work. I'd absolutely recommend them.”

“911 Restoration was A+. They were drying out a flood in the kitchen. They were great all the way around. They were punctual, and they did what they said they were going to do. I was impressed. I don't have anything except praise to offer them.”

“I called for the carpet service due to water damage. I'd give them an A+. The tech was awesome. He was there in about thirty to forty minutes, so that was cool, too.”

“I worked with Mark. The kitchen was rebuilt, because it was severely damaged due to water damage from the upper floor. None of the cabinets could be reused. I would give them the highest rating. Mark communicated properly with me, sending me emails and calling me. It was all done in a timely manner, so they're an A+. I would recommend them.”

“I thought they were very good. My house was flooded. I called them, and they showed up in about a half hour. I had no complaints with things like their customer service, punctuality, and cleanliness, and I would highly recommend them. They cleaned up well afterward and left my house in pretty good shape.”

“They did mold remediation. I had no complaints. They handled the job better than most contractors. I'd give them an A. Nobody's perfect. I'm very satisfied.”

“They did mold removal. They were easy to work with. I'd give them an A overall.”

“They were just removing water from a bedroom. I'd give them an A. When I called them, it was late evening, and their responsive time was phenomenal.”

“They were all an A. They got there when they said they would. I'm real happy. They did a whole lot of work because of a pipe that broke in the bathroom and flooded the house. I would definitely recommend them highly.”

“They were good. They did excellent work. I had no complaints. It was water damage remediation.”

“We had a leak on the third floor, and they were drying out the areas. I'd give them an A+.”

“They were doing mold remediation. I haven't had any problems since. I'd give the overall experience an A+.”

“They were removing the dry wall that was full of mold. They did a good job. I'd give them an A+ overall.”

“They checked out the water leak and how much damage it caused, and then they brought some equipment. They told me that they didn't need to do anything other than dry it out. They didn't try and talk me into anything else. It was very professional. I'd give them an A+.”

“I had a leak, and I needed dehumidifiers and machines to dry out the floor and the walls. They were fast. They came and did what they needed to do, and then they left. I'd give them an A+.”

“They were extracting some water from a leak. I liked their quick response and the customer service. I'd give them an A+.”

“They were getting water out of a room. They came when they were supposed to come and picked up their equipment when they were supposed to pick it up. I'd give them an A+.”

“They did water remediation. They were easy to work with schedule wise. I'd give the overall experience an A+. I'd recommend them.”

“They did water restoration in the closet. They were polite, and they did a good job. I'd give them an A+.”

“I had water damage due to a fire. They did it quickly. It was expedient. There were no issues I had with them. I'd give them an A+. I guess it was fine. I would recommend them.”

“It was some water damage in my property, and they repaired the water damage. They did the job on time and everything went fine. I'd give them an A+.”

“I had a water leak in a bathroom, and they were drying it out. I have no complaints. I've used their company before and thought the same. I'd give them an A+.”

“We had water damage in our house, and they were picking up debris and drying up the area. They did it quickly and the communication was on point. I'd give them an A+.”

“I'd give them an A+. Everything was good. There was a flood, and the carpets were all wet, and it smelled like mildew. They got rid of the mildew and dried up the carpets. I would definitely recommend the company.”

“They were very good. We had mold in the house. I'd give them an A+.”

“They did water damage restoration. I'd give them an A+.”

“They're doing water restoration work. I'd give them an A+.”

“I had leaks coming through my living room ceiling. They were very professional. They brought in their equipment, they were on time, they were nice, and they were caring. I would give them an A+.”

“I had water damage. They did everything that they were supposed to do. I would give them an A+. I'd be likely to recommend them.”

“They were great. I had a leak, so they came out and put fans in. First of all, they're very nice people, and they know what they're doing. They talk to you. They walk you through it. I've had an experience with a bad company before. Every experience I've had with 911 Restoration has always been very positive and very good. I'd give them an A+.”

“They were professional. They came in quick. They knew what they were doing. My neighbor flooded me out, so they were very, very helpful. I would give them an A+.”

“They were on time. They did what they said they were doing. They did moisture removal and mold removal. I'd give them an A+. I was very pleased with their work.”

“They did water damage restoration. They're good. There was nothing in particular I liked about them. Just everything was good. I'd give them an A.”

“It was water damage restoration. They were efficient. I would give them an A.”

“I was renting, and the landlord contacted them and told them she didn't have insurance. They did half the job and left. They did what they could do. In the middle of the night, the washer hose burst and filled the whole apartment with two inches of water. They suctioned all of it out. When the guy came, he hooked up the heaters and the blowers. That's when he got the call from the company that the insurance was lapsed. They were nice enough. They responded promptly. I'd give them an A across the board. I would recommend them.”

“They mold remediation.”

“They did a good job. They came in, said they'd be done in two days, and it was done in two days. It was mold remediation and water damage remediation. I had a leak in the cabinets, and it rotted the cabinets and got down in the wood flooring. It leaked enough to create mold. I'd give them an A. They did a great job. They came in and made the house look good. When they left, they cleaned up everything and took everything with them. They did a good job. I'd recommend them.”

“They removed part of a wall and took some mold away. They came on a very timely basis. They did a good estimate and they performed the work very efficiently. So everything was really good. I'll give them an A. Everything was good.”

“They did mold remediation. They were nice and quick. Overall, I would give them an A. The area had just been painted, and they painted around that and damaged it.”

“I didn't really have much communication with them. Our brand new house that we'd only been in for three months flooded from a leak. It was flooding underneath the foundation. I called 911 Restoration, and they told me to shut the water off. They were here within a half hour, and they got it all dried out. I think it was pretty good. That was what I needed to happen. I'm pretty happy about that. I'd give them an A overall. The beginning process was great, but I didn't really have contact after that. I didn't hear from them again until they wanted to collect on my insurance. I have already recommended them.”

“We had flood damage. I'd give them an A. I was out of town, so I kind of wanted more communication than I got as far as how the progress was going. My tenants actually said that there were a couple of times when they thought they were supposed to be there and they weren't.”

“They came to drain the water that was leaking from my neighbors upstairs. The whole service was very good. I would give them an A for the whole experience.”

“I had a flood, so they came in and dried my house out and tore out the base boards. They were fast. They were efficient. I'd give them an A overall.”

“They did mold remediation in the A/C unit and in a room that had mold all over the walls. I'd give them an A. Their cleanliness and expertise were good.”

“I had no problems. They did mold remediation. Once all the drywall went back up, it's been fine. With the seals and all, we just have to wait and see. The staff did everything they were supposed to do. I'd give it an A. The only thing I would change would be to add a little more detail to the cleanup. I'd recommend them.”

“It was mold remediation. I'd give them an A overall.”

“It was fine. We were happy with them. We had no complaints at all with the mold remediation.”

“They put in twelve fans and a dehumidifier because we had a flood, so they were drying the house out. I'd give them an A overall. We were very happy with them. I would recommend them.”

“I think they did a good job. I don't have any complaints. The only complaint that I have is that they left a lock in the screen door. I've called them three times to ask them to come and pick it up, and I've got no response. That would be my only complaint. It was water damage restoration.”

“I had no complaints at all with the water restoration.”

“They did some cleanup. There was a fire next door, and I had water damage to my unit. They came at the time that I needed them to. They worked with my schedule. They were just really nice. I would give everything an A. I would recommend them.”

“They cleaned up the mold. They were professional, they were compassionate, and they did a good job. I would give them an A.”

“They were timely and efficient. They did mold remediation. I would give them an A.”

“They were very nice, and they did a great job. They did water removal. The guy was just friendly.”

“I had water damage. They were just very good, very reliable. Everything was good. I'd give them an A.”

“They did water damage repair. They reacted very, very quickly, which is important when dealing with water damage. They were easy to get ahold of, they did it efficiently, and I didn't have any problems with the final results. I'd give them an A.”

“I had a flood in my house, and they did the whole upstairs restoration—carpet, painting, and replacing the bathroom. They're possibly going to be replacing the kitchen. They're reliable, always on time, and prompt. They always answered questions. I'd give them an A.”

“I had a water leak, and they did work on that. They did a good job. They showed up when they were supposed to. They were clean, and they were professional. I'd give them an A.”

“They did some restoration on water damaged floors. The guys are very friendly and helpful. They answered all of my questions. I'd give them an A.”

“I like the communication. I think they were good. They did reparation of water damage. I'd give them an A.”

“They got rid of the problem, number one. Also, when I pointed out something in the contract, they stuck to it and did not argue with me about it. They did mold remediation. I would give them an A.”

“They dried up the floors from water damage. I'd give them an A overall.”

“They were fast and efficient. They did water damage remediation for the walls and cabinets and carpeting and things of that sort. I'd give them an A.”

“They're very thorough, and they're very protective of your property. As a customer, you're not going to always be one hundred percent satisfied, but you will be satisfied. One good thing about 911 Restoration is, if they give you their word that they're going to do something, they're going to do it. Overall, my experience was good. There was mold remediation and they did the reconstruction.”

“They did water restoration. They were responsive, did a good job, and were timely.”

“I'd give them an A. They were definitely punctual. They were on point. I had a water leak, so they saved my walls. They cleaned up and dried out the water from the walls.”

“We had some plumbing work being done in our condo, and the backflow in the building failed and three rooms flooded. They bought in equipment to dry out the walls and took away as much water as they could get out of carpets and the walls. They were very friendly, very nice. They got here in a timely manner as it was an emergency and did exactly what they should have done.”

“I had some mold issues. I really appreciate their work. It was good. They delivered on time, and the team was wonderful.”