911 Restoration, Inc.
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

911 Restoration, Inc. has received 4.5 out of 5 stars based on 225 customer surveys conducted through GuildQuality.
5
166
4
31
3
14
2
12
1
2
3rd year as a Best Pick Call
"911 Restoration, Inc., has been leading the industry in the South Florida area for more than a decade. We're not there to make a sale; we want to help people and give them a great, fresh-start experience when they need us the most."

Tomas Lelczuk | Owner
Company Information
Services Offered
911 Restoration provides mold remediation, water removal and mitigation, water damage mitigation, structural drying, decontamination, and emergency service for residential and commercial customers. The company also offers damage repair following fire, storms, and other disasters.
Services Not Offered
911 Restoration does not perform work on septic tanks or well pumps and systems. To avoid conflicts of interest, the company does not offer air quality testing.
Warranty
911 Restoration offers a 100 percent customer satisfaction guarantee.
Company History
The company started in 2005.
Distinctions
911 Restoration is an IICRC-certified firm and an EPA Lead-Safe Certified Firm.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks.
Areas Served
Coral Gables, Doral, Hialeah, Kendall, Key Biscayne, Miami, Miami Beach, North Miami Beach, Opa Locka, The Hammocks, Dania, Deerfield Beach, Hallandale, Hollywood, Miramar, Pembroke Pines, Plantation, Weston, Coral Springs, Deerfield Beach, Fort Lauderdale, Parkland, Pompano Beach, Sunrise, Jupiter, Lake Worth, Lantana, North Palm Beach, Palm Beach Gardens, Palm Springs, West Palm Beach, Boca Raton, Boynton Beach, Delray Beach
Address
10730 NW 53rd Street
Sunrise, FL 33351
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
MRSR69

Compiled Score:

911 Restoration, Inc. has received 4.5 out of 5 stars based on 225 customer surveys conducted through GuildQuality.
5
166
4
31
3
14
2
12
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/09/2019

“Everything went well.”

Review by
09/27/2019

“Their response time exceeded my expectations. I called at 4:30 and they were here at 6:30.”

Review by
09/17/2019

“They were good with their response time and the timeliness of the work.”

Review by
09/17/2019

No review comments provided

Review by
09/17/2019

“I would rate a 0 if you had one.”

Review by
09/06/2019

“I would like to recognize Tony for his exceptional service.”

Review by
08/22/2019

“Everything was fine and I have nothing to complain about.”

Review by
08/22/2019

“I've used them at least three times, and they are the only company I would use in the future for anything. They're terrific.”

Review by
08/22/2019

“They came in an appropriate and timely manner. They were very professional and I would definitely work with them again.”

Review by
08/22/2019

“I like the restoration company and the reconstruction. I would recommend the group that painted, did the drywall and put the flooring in.”

Review by
08/21/2019

“Ray Rivera.”

Review by
07/24/2019

“They came to do their job, and they did it quickly.”

Review by
07/24/2019

“I would like to recognize the technician for exceptional service.”

Review by
06/18/2019

“Jose, he was terrific. He was very responsive and allowed for communication through his personal cell.”

Review by
06/17/2019

“They were very punctual, clean, and professional. Mike was great and was very responsive. The situation was very traumatic for me and they did an awesome job.”

Review by
06/14/2019

“I would like to recognize everyone for their exceptional service.”

Review by
06/14/2019

“They were very courteous.”

Review by
06/14/2019

“I would like to recognize Derrick for his exceptional service.”

Review by
06/14/2019

“I'd like to recognize Mike Chackman for his exceptional service.”

Review by
06/14/2019

“911 Restoration of Miami took a little too long to fix the water damage from the fire I had.”

Review by
06/14/2019

“They met or exceeded expectations in the job they were supposed to do, which was water remediation.”

Review by
06/14/2019

“They came in, were responsive, and checked out what had to be done. They were not neat and complete in what they do. They punched holes all over the apartment and just left them. They didn't come back to repair them. We didn't know if there was water damage under the floor boards. It was incomplete.”

Review by
06/14/2019

No review comments provided

Review by
07/31/2018

“I feel they met my expectations by keeping in touch with me and coming back to take care of any issues in a timely manner.”

Review by
07/30/2018

“They exceeded my expectations because of the kitchen cabinets.”

Review by
07/28/2018

“They exceeded my expectations. They were very, very thorough.”

Review by
07/28/2018

“I would like to recognize the first supervisor who came out. I don't remember his name but he was unbelievable. He was here in forty-five minutes and saved us from having to rip down the entire wall. He was here for several hours and did the whole job.”

Review by
07/27/2018

“I am very satisfied with the work that they did. I would recommend them to anyone. They are very good.”

Review by
07/27/2018

“I had no expectations. As far as I know, everything was fine.”

Review by
07/26/2018

“I was the most satisfied with their promptness and communication. They did a very good job.”

Review by
07/23/2018

“I would like to recognize Travis, Ivan, and Dylan for their exceptional service. They were above and beyond.”

Review by
07/20/2018

“They were excellent.”

Review by
07/20/2018

“I was most satisfied that they were on time all the time and available.”

Review by
07/11/2018

“They exceeded my expectations by getting there promptly.”

Review by
07/11/2018

“I was satisfied that they showed up right away and had their machines ready to go.”

Review by
07/11/2018

“They were extremely flexible, my schedule is not regular, so they were able to work with me scheduling wise as far as the hours they could come into work and how long they'll stay, so they were very accommodating with my schedule. They were very accommodating with what I asked for, they were able to accommodate and work with what I wanted and my needs. They were extremely efficient, so if they said they'll finish that day they'll finish that day. They kept me abreast of the progress and obviously I can see it since it's in the house, but they kept me aware of it saying, 'hey, the cabinets aren't ready today, but here's what else we can work on.' It's kind of all-encompassing so all across the board they were really, really good.”

Review by
07/02/2018

No review comments provided

Review by
07/02/2018

“They cut out walls and sucked up water.”

Review by
07/02/2018

“I was satisfied that they got it done quickly. They were professional.”

Review by
07/02/2018

“My washing machine leaked so I had an entire laundry room of water. Then it started leaking out into the garage. I was impressed with how quickly they responded. I was wondering what it was doing to the wall. They came out in a few hours from when I had called them. They figured out what needed quickly. They restored the wall and rolled up my carpet and dried them out.”

Review by
07/02/2018

“I wasn't there when the work was done so I can't do the whole survey but I can tell you I was very satisfied. I was in the hospital when the work was done, but my property manager was there and he said they did a great job. I had a flood at my house and I called them and they came immediately. They came with dehumidifiers and fans and got the water out of the carpet. I was so glad they responded so quickly and I was very happy with the experience.”

Review by
07/02/2018

“Other than Tom? Tom was great, really helpful, but there was also another guy, Derek, who was also great.”

Review by
10/19/2017

“I don't have any complaints. They did a great job.”

Review by
10/19/2017

“I liked everything overall. They did water damage restoration for me. I'd give them an A.”

Review by
10/19/2017

“They created as little destruction as possible. I would give them an A-.”

Review by
10/19/2017

“I was very satisfied. I had no complaints, and I would recommend them.”

Review by
10/19/2017

“They did water damage restoration. I would give them an A.”

Review by
10/19/2017

“911 Restoration did the work. I wasn't out here when they first came. I was here when they came and took the equipment. When they cut out the drywall and the ceiling, I was out of town at the time. So, the time that I met them, everything was fine. They came, cut the drywall ceiling, and hooked up the fans. Somebody else repaired the drywall. They just cut out the wet area. I'd give them an A. They left behind the machines that made a lot of noise. They were here on time, punctual. I would recommend them.”

Review by
10/19/2017

“There was some difficulty with getting the bill paid through insurance, and they were very accommodating with that. They did water restoration. Overall, I would give them an A. When my base boards were pulled up, come to find out they really didn't need to be pulled up. I would have preferred not to have done that. I ended up getting them replaced. It would have been my choice maybe to let those down.”

Review by
10/19/2017

“911 Restoration did the job, and I had no problems. They did water restoration. There was a water tank that leaked on the twelfth floor. I'm on the second floor. They came in and put the blowers in and removed the molding and drilled a few holes so that in, between the walls, so the air could circulate. It was an A+. Their punctuality was fine.”

Review by
10/19/2017

“They were great, especially when you have water running down your wall, but they were very good. They did work for the condo too. I'm on the condo board, and they did work, and we were very pleased. I would give them an A+. Their customer service was fine, perfect. I would recommend them. I would be extremely likely to have them again.”

Review by
10/19/2017

“I had a great experience with them. The gentleman who worked on my issue just was very responsive, and very nice, and extra helpful. He came back three days in a row until everything was working perfectly. They did water damage restoration. Overall, I would give them an A+. They did a great job across the board. I would recommend them.”

Review by
10/19/2017

“The only thing that happened was the outlets that they used, when they first plugged in their equipment, it killed one side of my house. So, one side of my house, none of the plugs would work. Overall, the experience was fine. I would give them an A. They were fine.”

Review by
10/19/2017

“They were very good. The guy came at two o'clock in the morning and was there all night. They had very good service. They did water damage restoration. It was water cleanup. Overall I would give them an A+. I had no complaints. I would recommend them.”

Review by
10/19/2017

“They weren't really good with communication, but they were pretty good. They came to the house really fast. They didn't complete the job. I just stopped the job. They were going to do the dryers. I'd give them a B overall.”

Review by
10/19/2017

“They were contracted to do the job, and they did it. They did what they said they were going to do. It was a cleanup from a water issue we had that I believe also involved bodily fluids. Overall, I would give them an A.”

Review by
10/19/2017

“They were punctual. They were professional. They were friendly. They helped me through the entire process. They did mold remediation, and they basically redid my kitchen. I'd give them an A+ overall.”

Review by
10/19/2017

“They had a quick response. My whole house flooded, and they got here pretty fast and got it well under contained. I would give them an A+. They showed up when they said they were supposed to.”

Review by
10/19/2017

“They’re punctual. They were professional. They were friendly. They helped me through the entire process. They did mold remediation. They basically redid my kitchen. I'd give them an A+.”

Review by
10/19/2017

“It was really good. They gave me good service. It was all good. They did water restoration for me. Overall, I would give them an A. I'd be extremely likely to recommend them.”

Review by
10/19/2017

“They showed care and concern with our situation. They helped us out as best as they could. They did water damage restoration. I would give 911 Restoration an A.”

Review by
10/19/2017

“They were very fast, and they did a pretty good job. Overall, I would give them an A. They missed one spot. Everything was good. They were fast and responsive.”

Review by
10/19/2017

“They were pretty accurate with what they were doing. They did water damage restoration for me. I would give them an A+ for the overall experience.”

Review by
10/19/2017

“I liked everything about them. They packed up my furniture. They did a great job. I would highly recommend them. I'd give 911 Restoration an A+.”

Review by
10/19/2017

“They responded quickly and efficiently. They did water restoration for me. I'd give them an A+. I would be extremely likely to recommend them.”

Review by
10/19/2017

“The way they acted in a rush because of my emergency was good. They dealt with the insurance company. Overall, I would give them an A.”

Review by
10/19/2017

“They were very good. They were prompt. They were courteous. They were clean. They were respectful. I would give 911 Restoration an A+.”

Review by
10/19/2017

“They came when they said they were going to come, and they did what they said they were going to do. I'd give them an A+.”

Review by
10/19/2017

“The guy was really nice—very helpful and honest. They did mold restoration. I'd give them an A+.”

Review by
10/19/2017

“They came right away. They did water restoration damage. I would give them a B. It was very expensive.”

Review by
10/19/2017

“They did a good job. I was satisfied with their services. They basically did water damage restoration. I would give 911 Restoration a B+. Everything was pretty good.”

Review by
10/19/2017

“They came, and they put the fan. They left it there for a couple of days. They took the paint off my door in the bathroom with the machine, but it's not the end of the world. I guess it's OK. 911 Restoration did what they had to do. I would give the experience a B.”

Review by
10/19/2017

“911 Restoration showed up when they said they were going to show up. They seemed to be knowledgeable in regards to the mitigation. They had the right amount of equipment, and there was generally a supervisor on the scene that made sure that things were being done the way that should be done. I would definitely give them a B+.”

Review by
10/19/2017

“We've worked with them in the past. They've helped us out on situations, and they've always been great. The only reason I say that this time there was some negativity is the lack of communication on their side was pretty abysmal. We had to chase them down for days to get confirmation that they were coming, the time they were coming, when they were picking up the equipment. We shouldn't have had to do that. This time it was mold remediation. Overall, I would give them a B. Their quality of work was great.”

Review by
10/19/2017

“There was nothing wrong. They helped me out a lot. They did water damage restoration. Essentially, a pipe exploded in our wall overnight. I didn't know what to do, so I called them. They told me what was needed. They contracted a plumber. The plumber came in, fixed the pipes. Then they rented us the dryers for the damage. Overall, I would give them a B+. There was a lot of cancellations for picking up the equipment. In the end, it really helped me out, because I got more time with the dryer, and they didn't charge me. There was a couple of times where I waited for hours for someone to come pick it up, but they had other work they had to do.”

Review by
10/19/2017

“The experience so far is OK. I had a payment of almost $1500, but what could I do? I had to have it done. I see some mold in the garage, but it came after. Overall, I would give them a C+. They came out here and that was good. They removed the fascia board, but I thought they would replace it since they removed. They tell me I have to call the construction company. That means I have to call the construction company and pay again to replace the fascia board that they removed, and that was not right. If they removed it, they should have replaced it. I don't see why after paying them all of that money, I have to call construction company to pay another bill to replace it. Their cleanliness was very poor.”

Review by
10/19/2017

“I'm not really happy with the services, and I'm not unhappy with it; I'm just in the middle. I wouldn't recommend them to nobody else. I feel like it's very unprofessional. I never was able to get a hold of the guy who came out to my house originally. The whole thing was a mess. There's just a lack of communication with the people there. All they did was put fans there, and that was it. Overall, I would give them a C. I didn't like their customer service at all.”

Review by
10/19/2017

“They did water damage restoration. Overall, I would give them a C. They left dirt and dust. I wouldn't recommend them.”

Review by
10/19/2017

“The only problem was with 911 Restoration is that they kept sending me the bill. They should've sent them to the insurance. I was having trouble with that. Overall, I would give them a poor grade, because they kept calling me back and forth writing to me. I said, 'Listen, I'm insured. Call the insurance, not me. I never gave you the OK.' The biller didn't call—to clean the apartment—not me. I'm in Montreal, and they're in Florida. I gave them my insurance. I gave them all the information and everything. They wanted me to sign papers. I wouldn't recommend them because I had trouble with them, collecting.”

Review by
10/19/2017

“It was a pain. It was nothing but a toaster fire—done and over with. It was a pain in the ass. An idiot came in and did nothing, holding these stupid, run down broken down machines saying, 'Try moving the table. I'm 76, you think I'm going to get up and find it for you?' They put three in my house. I shut them right off. I just couldn't stand the darn noise. They scared the heck out of the dogs, and the house didn't smell bad to begin with. They were nothing but a nuisance. Overall, I would give them a stupid rating. They just came, dropped it off and got out of here. The cleaning came from the people that cleaned the floors and the rugs and the furniture. They came that night, about 8:30 right in the middle of a TV program. It was a very unpleasant experience all together. It was a stupid toaster fire. All I lost was two slices of Wonder bread, and all the rest of this came down the pike—pain in the neck.”

Review by
10/19/2017

“They did a poor job handling expectations. I wasn't given an estimate to do the work. They brought in machines that didn't work, which delayed the project which ultimately cost me a lot more. I'd give them a D overall. I would never recommend them.”

Review by
02/21/2017

“It was fine. They were responsive. That's better than most. I would give them a B. The quality of work was good. I had no complaints with their punctuality, customer service, or cleanliness. There were no issues.”

Review by
02/21/2017

“I thought they were very good. My house was flooded. I called them, and they showed up in about a half hour. I had no complaints with things like their customer service, punctuality, and cleanliness, and I would highly recommend them. They cleaned up well afterward and left my house in pretty good shape.”

Review by
02/21/2017

“They did mold remediation. I work for them and yes they did a mold remediation for me as well, why? Everything was perfect. They're very personable. The price is right and they took care of everything. I have no complaints with them and I would highly recommend them. They're excellent, very excellent.”

Review by
02/21/2017

“The bill was a little high. I had a positive experience with the quality of work and service completed. The bill was just a little high. The overall experience and the quality of work that I had was good, an A. I had no complaints with things like their customer service, punctuality, cleanliness, and expertise; they were good.”

Review by
02/21/2017

“They just came in and they did their job. They came back every couple of days and checked, and then they eventually took the dryer fans out. I had no problem with them. I had no complaints with things like their punctuality, cleanliness, or expertise.”

Review by
02/21/2017

“They were very fast. They had a huge, enormous bill. I mean I paid for it, but it was like three times what they told me it was going to be. They did water damage restoration for me. I think the price is important, but the work was good, so I would say an A on the work. I had no complaints with things like customer service, punctuality, or cleanliness.”

Review by
02/21/2017

“Their response time was good, and the work was acceptable. I'd give them an A. I would recommend them.”

Review by
02/21/2017

“They came, and they were really good. Everybody was quick, fast. Straight to the point. They got the job done. I'd give it an A.”

Review by
02/21/2017

“They were efficient and quick. They were just all-around good. I had no complaints with them, and I would highly recommend them.”

Review by
02/21/2017

“They’re very good. The service was good. The people were good. Everything is good about what they did here. I would highly recommend them.”

Review by
02/21/2017

“It was good. Nothing I liked about them in particular. No complaints, so an A. Quality of work and expertise were good. They were good.”

Review by
02/21/2017

“They're reasonable, they gave me a good price, and the person was extremely helpful. The customer service made the experience good for sure. I'd give them an A.”

Review by
02/21/2017

“They did water damage restoration. They're good. There was nothing in particular I liked about them. Just everything was good. I'd give them an A.”

Review by
02/21/2017

“I liked the staff. The staff themselves were very courteous, very informative. I had questions. They answered all the questions. I'd give them an A+. Customer service was terrific.”

Review by
02/21/2017

“They've always been good. They came in, they did a good job, and hey kept us up to date with what they were doing. That's it. I had no complaints. I would recommend them of course.”

Review by
02/21/2017

“Nothing I liked about them in particular. They did a great job. I would say an A. I had no complaints with things like their customer service, punctuality, and cleanliness. Everything was fine.”

Review by
02/21/2017

“It's a company that responds to emergencies, so they did it fast. I would give them an A+.”

Review by
02/21/2017

“They came, they did their work, and they followed up. They did OK. I would give them an A.”

Review by
02/21/2017

“It was water damage restoration. They were efficient. I would give them an A.”

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