PuroClean Northwest
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

PuroClean Northwest has received 4.9 out of 5 stars based on 69 customer surveys conducted through GuildQuality.
5
65
4
4
3
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3rd year as a Best Pick Call

Company Message Regarding COVID-19

Precautions for health and safety:
- PPE and respirators on all jobsites
- Additional safety training provided by corporate
- Weekly staff meetings via Zoom
- Offering COVID-19 cleanup services
"Our business is your satisfaction! PuroClean Northwest's mission statement: Leverage technology to reduce cost and disruption."

Bob Jordan | Owner & President
Company Information
Services Offered
PuroClean Northwest provides mold remediation, water removal, water damage mitigation, structural drying, decontamination, and 24-hour emergency services. The company also offers fire damage restoration, cigarette and nicotine removal, and trauma cleanup services.
Services Not Offered
While PuroClean Northwest does not perform reconstruction, board-up, or roof tarping services in-house, the company can help customers coordinate with other contractors if needed during mitigation.
Warranty
PuroClean Northwest offers a one-year service warranty.
Company History
The company started in 2017.
Distinctions
Owner Bob Jordan received the PuroClean On the Move! Award in 2018 and the PuroClean Brand Promise Award in 2020.
Employee Information
Employees drive marked vehicles and wear uniforms and shoe covers.
Areas Served
Seattle, Everett, Marysville, Edmonds, Lynnwood, Bothell, Lake Stevens, Mukilteo, Mountlake Terrace, Snohomish
Address
21231 66th Avenue W
Lynnwood, WA 98036
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
PUROCN*833CG

Compiled Score:

PuroClean Northwest has received 4.9 out of 5 stars based on 69 customer surveys conducted through GuildQuality.
5
65
4
4
3
0
2
0
1
0
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
08/22/2021

“the guy was nice, knowledgeable, prompt, and understood my concerns and questions”

Review by
08/21/2021

No review comments provided

Review by
08/20/2021

“I called my insurance company and they contacted PuroClean, should I need ever arise I would be more than happy to recommend them.”

Review by
08/20/2021

No review comments provided

Review by
08/20/2021

“I can't remember the name, but I would recognize the lead on our project.”

Review by
08/20/2021

“They were very timely and friendly.”

Review by
08/20/2021

“The owner of the company Robert Pride who was a pleasure to work with. John Jones on site lead is dedicated and very knowledgeable. He to made a big difference.”

Review by
08/20/2021

No review comments provided

Review by
01/14/2021

“Quick responses and the guys onsite connected the dryers in a way that prevented overloading breakers which I experienced with a different company with a prior leak.”

Review by
01/13/2021

No review comments provided

Review by
01/13/2021

“All areas of their work went above and beyond my expectations.”

Review by
12/07/2020

No review comments provided

Review by
11/27/2020

No review comments provided

Review by
11/27/2020

“Courteous, patient, and excellent work”

Review by
11/27/2020

“I would highly recommend PuroClean Northwest to anyone.Bob Jordan accomplished things way beyond my greatest expectations.I can not say enough good things about PuroClean and Bob Jordan.”

Review by
11/27/2020

“They thought we had termites in our hardwood floor. After tearing some up and getting a pest company out, they said there weren?t any.”

Review by
11/21/2020

“Both Bob and Mark provided excellent, professional service. I cannot sing their praises enough. I would recommend PuroClean to anyone in need of their services.”

Review by
11/21/2020

“The one I spoke to on the phone and the two guys that came out were all three great! They communicated with me very well.”

Review by
11/20/2020

No review comments provided

Review by
11/20/2020

“John was fantastic. Great communication and a hard worker!”

Review by
11/20/2020

“Jon was friendly, professional and informed us of every step of the process of our clean up.”

Review by
11/20/2020

“Very impressed. Already recommended to a friend.”

Review by
11/20/2020

No review comments provided

Review by
11/19/2020

No review comments provided

Review by
11/18/2020

“I'd like to recognize the worker(s) for their exceptional service with our remediation.”

Review by
11/18/2020

“They did a fabulous job. It was my second water disaster in a year, and they were much better than the first company.”

Review by
11/18/2020

“The service technician did a great job. He cared for customer, was informative and educational, and explained potential short and long term issues.”

Review by
11/18/2020

“Two people at PuroClean Northwest that I would like to recognize for their exceptional service is Bob and Lee who were both outstanding. I cannot remember the names of everyone else.”

Review by
11/18/2020

“They were amazing. They came out the same day. They had a good amount of equipment right there to start the water drying process. They answered all of my questions, which was a lot because I never flooded my house before. They made sure I knew what was going on and that I knew how it was helping, and what they were stopping. I was satisfied with the whole process. It made me feel a lot better about flooding my house.”

Review by
11/18/2020

“I highly recommend them, they were absolutely fabulous.”

Review by
11/18/2020

“Truly excellent communication as the job progressed.”

Review by
11/18/2020

“I would like to recognize John, he did a great job. He basically did all the work by himself.”

Review by
11/18/2020

“John was incredible.”

Review by
11/18/2020

“Mark Parker did a great job.”

Review by
11/17/2020

“I was satisfied with the communication.”

Review by
11/17/2020

“I would like to recognize Bob for his exceptional service.”

Review by
11/16/2020

“John and Melissa”

Review by
11/16/2020

“John and Angela were the two I remember off the top of my head but everyone i interacted with was amazing”

Review by
11/16/2020

“By far the superstar was our project manager John. He was fun, engaging, knowledgeable, and relentless in discovering the cause for our water/mold issues. He went far above and beyond what I could have hoped for, and I hope to work with him again (if we have another emergency of course!). Without a doubt, John made our project a success, and I would not have had the peace of mind (nor our problems solved!) without his time and expertise. Melissa in the office was also very knowledgeable and helpful, and couniting with her on scheduling, insurance issues, and other related items was great. We also had a good experience with Brian, and while he was new to the PuroClean team he was very nice and extremely hardworking, helping us throughout most of the project. Lastly was John's son Caleb, who we were very glad to meet and enjoyed his energy and good workmanship.”

Review by
11/15/2020

“impressive depth of knowledge about water damage and mold issues”

Review by
11/15/2020

“The whole team is amazing”

Review by
11/15/2020

“The workmen who came to our home were very professional”

Review by
05/15/2019

“They met my expectations in all areas.”

Review by
05/14/2019

“I would like to recognize the owner Bob for his exceptional service.”

Review by
05/14/2019

“I would recognize the owner (possibly Robert) and his partner for their exceptional service. They were both very accommodating and explaining the job that they were doing as well as what I needed to do to get the other subcontractors to finish the job.”

Review by
05/14/2019

No review comments provided

Review by
05/14/2019

“They met or exceeded all of my expectations.”

Review by
04/30/2019

No review comments provided

Review by
04/23/2019

“The team at PuroClean was one of the best to work with ever. They were professional, courteous, humble, kind, smart and just great people to work with and talk with. They recommended the best solution for me and family. I will definitely trust them with my home again. ”

Review by
04/23/2019

“Bob Jordan did an excellent job.”

Review by
04/22/2019

No review comments provided

Review by
04/19/2019

“They took care of everything without having to ask me a lot of questions.”

Review by
04/19/2019

“I was most satisfied with the response, cleanliness, going above and beyond and helping me find subcontractors to help with the project.”

Review by
04/17/2019

“PuroClean Northwest was very professional, and I was very pleased.”

Review by
04/17/2019

“I would like to recognize Bob and John for their exceptional service.”

Review by
04/17/2019

“I would like to recognize the lead technician for his exceptional service; he was great!”

Review by
04/09/2019

“They were awesome?! They worked with my schedule and they are highly recommended.”

Review by
04/09/2019

No review comments provided

Review by
04/09/2019

“PuroClean Northwest did a great job!”

Review by
04/09/2019

“They did a good job.”

Review by
04/05/2019

“PuroClean actually saved my cabinets, which I did not expect them to do. They went above and beyond my expectations by doing that.”

Review by
04/05/2019

“The overall project was excellent.”

Review by
04/05/2019

“The men that came and they went above and beyond. They deserved to be recognized for their exceptional service!”

Review by
04/05/2019

“From the person who answered my call to the two gentleman that came to my house late, in the afternoon until evening to help address our needs. They were helpful, professional, nice and fantastic in every way.”

Review by
04/05/2019

“I thought John was very professional and communicative. He did a really outstanding job. I can't recommend him enough.”

Review by
04/05/2019

“John was great!”

Review by
04/05/2019

“They were professional and courteous. The repairman went out of his way to ensure we had water.”

Review by
04/05/2019

“They went above and beyond. They were quick, efficient, and extremely professional. I would highly recommend them to anyone.”

Review by
04/05/2019

No review comments provided

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