Purofirst of Metropolitan Washington
7th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 425 Surveys
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Compiled Score: star star star star star
Purofirst of Metropolitan Washington has received 5 out of 5 stars (A-rating) based on 425 customer surveys conducted by Best Pick Reports.
7th year as a Best Pick Call
"Since we opened our doors in 1994, we have offered quick responses and constant communication with our customers."

Robert Schattner | President
Company Information
Services Offered
Purofirst of Metropolitan Washington offers water damage mitigation; mold remediation; smoke and soot cleaning; repairs and reconstruction; odor removal; biohazard mitigation and cleaning; contents pack-out; boarding up; and tarping services.
Warranty
Purofirst of Metropolitan Washington offers a one-year warranty on labor.
Company History
The company has been serving customers since its founding in 1994.
Distinctions
Purofirst of Metropolitan Washington is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). The company is a member of the Indoor Air Quality Association.
Employee Information
Employees of the company wear uniforms, carry identification badges, and drive marked vehicles.
Licenses
#2705037389
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“I thought they were fantastic, and the guy they sent was really great. We had a broken pipe with a bunch of plumbing. I'd give them an A+.”

“I was very pleased. I liked their mannerisms, their professionalism, and how they were polite and friendly. I was very pleased with them, everything. Their people were great. I had water damage. They helped me to prevent the mold. They helped me to dry out and made sure I was secure. I was pleased. I'd give them an A overall. They were good. I would recommend them.”

“They were great. They were professional, and they got the job done in a timely manner. There really wasn't much hassle involved. We had a pipe rupture in our upstairs bathroom and water leaked down to our ceiling onto our second level. They dried it out and did the drywall. They get an A.”

“They were helpful in moving furniture and telling me a little bit about my carpeting. They put a carpet in my living room. They put it in, installed it. It was one room. They also did hardwood flooring. I had a leak in my upstairs bathroom that penetrated three floors. They were very helpful and told me the extent of how much work they would have to do and how it would inhibit my living there—just giving me all the information up front of what I had to deal with. It was water damage. I would give them an A overall. Their quality of work was very good, excellent. There were some things that they could've taken care of. I would definitely recommend them.”

“They did what they were supposed to do and did it quickly. They dried out the walls and the carpets and replaced the wall board that needed to be replaced. It was a flooding. It took a week to get everything completed. I'd give them an A+ overall.”

“They were punctual, and they did what they had to do. That was it. I'd rate the experience A+.”

“They were very professional. They were mannered. It was water damage. They had to tear the floor up, and they had to go inside the wall to see if water damage had gone back there. Also, they had to put big fans around to dry things out. I would give the experience an A+. They did a good job. I would definitely recommend them.”

“I think they were pretty responsive. They did water damage restoration and mold remediation. Overall, I would give them an A.”

“They came in. They did the work, and they cleaned up after they finished, so everything was good. They had to do some water damage work. I'd give them an A overall. I would recommend them.”

“They did a satisfactory job—a good job. They took care of it. We had water damage, a water heater that flooded. They took care of it. They redid the drywall. They redid trim. They painted. They took care of that stuff. They rebuilt after the water damage had been dried out. They took care of all of that, painting and redoing the wall. They get an A. They were fine. Their expertise was fine. I'd recommend them.”

“They did flood restoration. I'd give them an A.”

“They did some work for me to do water remediation in our basement. They did a good job. It was contracted through our insurance company. We've had no issues with the work since then. They did removal, drying, and then they did drywall and painting, and reframing. I'd give them an A overall. It was pretty easy. We worked straight through the insurance company, so they did good communication with them. We didn't have any issues with the adjustors.”

“They did the work in a timely fashion. They were very professional. It was property damage—water. It was a flood, and they did the drywall work. They replaced some carpeting and some painting. They're an A.”

“They were timely. It was supposed to be for a roof repair, but they had to make an assessment for any water damage. There was a leak. It had to be inspected first. They did a moisture count. They did A work. I didn't have any complaints. They didn't work with a whole lot.”

“They were quick and receptive, and they fixed the problem. They fixed some hardwood flooring that had gotten wet. They basically came, dropped the equipment off, and came back three or four days later to pick it up because it took that long for it to do what it needed to do. It was in the kitchen. I'd grade them A-.”

“I think they provided the service that they said they were going to provide. They did mold remediation. I would rate them A-.”

“I had a positive experience. They did some work for us.”

“I had a leak right after a really bad storm. They patched up the leak temporarily until I had the insurance adjuster do the claim and go through that process. They were great, and they came out in the dark, so that was wonderful. I'd give Purofirst an A+.”

“They did a cleanup and some mitigation after we had a flood. They set everything up, and they were great. It was excellent; I would give them an A+. We had no issues with mold or any of that stuff when they came in to do the reconstruction. The two guys that came out that day were great.”

“They did water damage remediation work. I thought they did high-quality work. Their communication was good, their workers were responsible, and they did what they were supposed to do.”

“They were excellent—they did everything. I would recommend them, absolutely.”

“They did excellent work and I had no complaints. They were doing water damage and mold remediation. I would recommend them.”

“They cleaned up and fixed water damage in a ceiling. They were A+.”

“It was water damage restoration. It was A+ work; it was great. I'd definitely recommend them.”

“I think they replaced the floors and walls from water damage—A+.”

“It was water damage and mold. A+. I liked that they were very responsive and got to my house quickly.”

“They were really nice. I had to fire the previous water mitigation company, so they had the hard task of coming in mid-job. They were very nice and seemed to go above and beyond to make sure that I understood what they were doing. They answered all of my questions, but maybe that's because they knew the previous company had been fired. Maybe that's how they are normally. I'd give them an A+.”

“I had water damage from a different unit in the building. They patched it and painted damaged drywall. I'd give them an A+ rating.”

“They were working on a water leak. Their attitude and prompt attention made it a positive experience. I'd grade them an A+.”

“It was pretty good and right on point. They did the job right on time. We had some water damage on the middle floor that it went straight through the first floor and into the basement. They changed hardwood, some parts of the ceiling in the basement, and some parts of the sheetrock on the wall. A+ for them.”

“They were very good. I had a leak a pipe burst, so they did the mold remediation, then dried out the basement and bathrooms. Then put in new light fixture and new walls to get it back up to where it was. I would give them an A rating.”

“They did remediation on my water damage. They deserve an A.”

“They did some water damage remediation. I think they did a good job; I haven't had any leaks since then. They were good. I'd give them an A. I have no complaints. If I had anybody needed something like that, I would be willing to recommend them.”

“They did mold and water damage remediation. They seemed professional. I'd give them an A-.”

“They did water damage and mold remediation. I was pleased with their service. They get an A grade from me.”

“They did water remediation work. They did what they said they were going to do, and that's all I can ask for. I'd give it an A. It has been a while; I don't think they were terrible.”

“They did mold remediation work. They were precise in getting back to me. They came on time. They were very neat and methodical. I'd give them an A.”

“They did an emergency response when I had a flood. The people that came to deal with the immediate aftermath of the flood were particularly good. They had to come in the middle of the night to deal with an emergency, and they were very good. They earned an A.”

“He does the mold. They're an A.”

“We had a water leak, so they had to take out ceilings and floors. I can't think of anything I didn't like about them. They were always on time and very professional. They had a good project manager and sales team that seemed to know what they were doing. They'd get an A rating.”

“It was last year, when we had the light storm. As a result of some snow damage, we had leakage into our attic, in the bedrooms, and down the wall. They dried everything, made sure everything was good, and sanitized by spraying some kind of bacterial solution. They were very thorough and took care of everything. I'd give them an A.”

“They did a tarp for me. They were fine. They put a tarp over it until they could get it fixed. I'd rate them A. It's fine.”

“They did water damage restoration for me. They were always on time and knew what they were talking about. They got my home restored pretty much to its original condition as far as drying out the walls. They accurately identified where the problem areas were and what needed to be fixed. Now, a year later, I don't have problem in those areas. We had little problems arise, but they're different from what the original problems were.”

“They did plumbing and carpentry work for me. They were attentive to the needs, got on it in a timely basis, and informative. This work included mold remediation and water damage repair after that. I'd give them an A rating.”

“Purofirst had to take care of a basement leak that we had, and I would give them an A for their excellent work.”

“I liked that they worked with the estimate my insurance company had provided me with. They provided several different options for how I could go forward, and they were just all-around great guys. They fixed a leak in my bathroom, and then replaced some of the stuff that was damaged. Their office staff was really helpful—everybody was really good. I would grade them as an A, definitely.”

“Purofirst did my water mitigation. They were professional and polite, and they made every appointment on time. I think they were in my house six times, and they were very good to work with. I had a leak on my second floor, and they pulled out the wet drywall and then came back to monitor the moisture content and the dehumidifier. They came in Friday afternoon and finished the following Thursday. They came through my insurance company. Purofirst is an A.”

“We had a refrigerator leak water into the basement. Purofirst dried everything out with fans, stripped the drywall off, and cleaned the water damage inside the walls. What made it great was that they were very thorough. They communicated what they were doing very well. We had no idea what to expect, and they cleaned up after themselves and were professional. My insurance actually recommended them to me, and I would say they deserve an A.”

“The technicians were prompt, and they got the work done. They fixed some water damage stuff that we had on a jobsite. Another contractor referred me to Purofirst. I would give them an A.”

“Purofirst cleaned up some mold that we had found in our basement. We found them through our insurance company's recommendation. They get an A from us.”

“They remediated some water damage. They were efficient when they came in to do the restoration. They were referred by my insurance company. I'd grade them as an A.”

“They did water remediation. They were really responsive and did a great job of trying to solve our problems. They earned their A from us.”

“They put some fans in my house and cut a hole in the wall to dry the floor under the master bathroom. My insurance person found Purofirst for me. The customer service was nice—it was fine. I would give them an A.”

“Purofirst of Metropolitan Washington did a great job. They were very organized and had a very disciplined approach to the whole thing, and the team was excellent. A ceiling collapsed and busted a pipe, and that created a lot of water damage in the basement. The person in charge was incredible; he orchestrated everything like a conductor. They deserve an A grade.”

“They were impressive. They were on time, they understood what our requirements were, and they knew what I expected. They were thorough, and they did a fantastic job drying out our floor in the basement. We had a refrigerator leak, and it cracked a hole through the ceiling. I would rate them as an A.”

“Purofirst of Metropolitan Washington put in a unit to detect mold, and they cleaned up all the mold. The people were a ten—they were good, perfect, and excellent.”

“Purofirst was excellent. A buyer was interested in a home, and we needed an evaluation of the situation there. They came in and did a great job. I was very pleased—they definitely get an A+.”

“Purofirst of Metropolitan Washington did an emergency treatment after we had flooding. My experience was good—they did an excellent job. They get an A-.”

“I had a leak in the basement, and my problem was resolved in a timely fashion. Purofirst's work was fine. The work was what I expected, and it has held up maintenance-free. The workers and cleanup were fine during the job. I would give them an A rating.”

“A pipe broke, and I had Purofirst come out for restoration after the water damage. They came out promptly, and they did a good job. I would recommend Purofirst, and I'd give them an A.”

“Purofirst of Metropolitan Washington did a great job. I had a positive experience. They did excellent work, so I have no complaints.”

“They fixed the damage. There are no water leaks and there is not any more damage, so it's all right for now. I think the technician did a good job, and I would use them again. I'd give them an A.”

“We had some water damage in my home, so Purofirst came out and did remediation. They came out right away. They were very professional, and they got us on the road to recovery. They did good cleanup work, too. I'd refer them, and I would grade them an A.”

“Purofirst did an excellent job. I had a lot of water damage, so they replaced boards and one of the walls. They also did some flooring. The technicians were really good and very personable, and they cleaned up after themselves. The quality of work was really good.”

“One of the bedrooms in my basement flooded, and Purofirst came in and did a total remediation. They took out anything that could be salvaged, cleaned it, and stored it for me. They were on time, efficient, and very, very thorough. I was very impressed with the quality of their work.”

“We bought a house that had a mold problem, and Purofirst was able to help. They came on time, explained everything, and took care of it. The customer service was great, and everything went smoothly. I'd give them an A.”

“We mostly had damage to the eaves, so they replaced a little bit of decking and a bunch of tiles on the roof. It was done in a timely manner, and they were very good, and they were very responsive. There was one small issue that they came back and repaired right away, so I thought they did a pretty good job. The workers were a nice crew and cleaned up pretty well after themselves. I'd give their service an A-.”

“They did work for us last year following water damage in the basement, and I thought they were outstanding. We had a small leak while we were on vacation, and when we returned, the carpet was all wet, as was some of the drywall. Our insurance company recommended Purofirst. They came and removed the carpet, dried it, and removed and repaired some of the drywall—everything that needed to be done. They had to take away the padding, but the carpet was salvageable. Their attention to detail was fabulous. They were just really excellent. They came with a camera that recorded everything beforehand, and after they did the work, they photographed it again. I really was very, very pleased with them. They were great. The people who actually came were very communicative, and when I called the company for scheduling a couple of times, they were very helpful. I haven't had any problems since. I would give them an A+. I would definitely recommend them to others.”

“Purofirst was fantastic. They were very quick to point out what needed to be done and pointed out some other problem areas that I could potentially get in the future if I didn't fix them. They were just giving me a head's up, so I went ahead and took care of those problems. I think the worker's name was Martin or Marvin—he was so incredibly helpful. He was very good at managing my expectations. It's a very annoying situation to be in to have your basement flooded, and he was very good at calming me down and explaining what he was doing and how long it would take. I'd give them an A+. I hope that I never have to use them again, but if I needed to, I would use Purofirst again.”

“They did a terrific job. They came out quickly and handled the problem in a terrific fashion, so I'm all for them. I would give them the highest score—an A+.”

“Purofirst basically removed some carpeting and some padding due to mold damage caused by Hurricane Sandy, replaced two feet of drywall in a back room, and removed all the mold contamination. They did an outstanding job—you can't even tell any work was done back there. The workers were outstanding. I honestly thought the customer service was excellent. I would use them again—I've got them in my file system here. I would give them an A+, honestly.”

“They've done some work for me over the last year or two. I was very pleased with them. I'd use them again any time. They were within budget, they were on time, and all of their work was first class. They repaired some water damage I had to a ceiling in my house. They did the painting, and they cleaned up after themselves. This was my first time using them, and I would use them again if I had to. In fact, it looks like I've got a continuing leak. I think I'm going to have the plumber come back and tell me if I've got more damage, and if I do, I'm going to have them come back again. They were very good. I'd give them an A.”

“We call Purofirst all the time. I'm a community manager for a high-rise, and they manage all of our mitigation and sometimes do restoration work. Their sales personnel stopped by on site and gave us their information, and we tried them out and were very happy. We don't have any complaints, and if we do, they come right back. I have actually used them for a rental home I have. The workers are great—we love their workers. I would say they deserve an A.”

“I was satisfied with their work. There was a piece of the roof that had come off during the storm, and they replaced it. The quality of the work was excellent. I wasn't here when they came out, so I really never saw the workers. This was my first time using them. I would tell others to expect good service. I would give them an A+.”

“The gentlemen that came out to the house were wonderful. I had flooding. They did what they did, and then they left. I'd give them an A+.”

“They've done work for me over the last year. Everything's OK now. They showed up on time. This was late at night. There wasn't much water damage, really. They were able to do the job in a timely manner. No follow-up was necessary. They cleaned up well after their service. I would give them a high grade—an A.”

“I thought it was good because of the extra communication. They let me know when they were coming, when they were arriving, and where they were. It was very fast and efficient. They followed up, checked in, and made sure of what they had left running after they left. They had to leave things running for multiple days. They checked in to make sure that everything was OK and that I was feeling OK with the equipment in the house. The cleanup was amazing, and I've never seen any contractor clean up like they've cleaned up. They were selected by my insurance company. They are very professional. I would rate them an A. They sent me a survey, and they did such a good job that I made sure to fill it in and send it.”

“They did water remediation. We had a problem with the furnace, so it leaked water on some carpet and whatnot, so they took care of it. It was quick, professional, and I liked the guys that did it. They cleaned up after themselves. The customer service was OK and as far as I know, the quality of work was excellent. I had no problems afterward. I'd give them an A.”

“We had a fire, and they tore down the garage and rebuilt it. We called them the day after the garage burnt down, and they were extremely responsive in coming and putting up security walls so nobody could get in. I mean, they had it done in a few hours. I'd probably give them an A-. I would recommend them.”

“Purofirst dried my attic out after a storm. That was a pretty positive experience. A tree fell through my roof. Purofirst got everything situated. Customer service was great. Everything was fine. I would use them again. I would give them an A+ grade.”

“I had a fire at my home. Purofirst did very good work. My insurance company sent them here to take care of the work. They brought in the fans to get the smoke and all the soot and stuff out of the house. My stove had caught on fire. I would give them an A+ because we had no problem with them. They did a very good job. I was totally satisfied.”

“First, they came out and brought water pumps and fans to suck the water out. They let those stay in there for two or three days, and then they came and looked around and fixed the sheetrock and baseboards, and they placed new padding and carpeting. The technicians were fine. They cleaned up after themselves. I would use them again if I had need for it. I would give them an A+.”

“They did pretty much all the demolition and reconstructive work on the house and the storage. I would use them again. My insurance company chose them, and I'm glad they did. I'd give them an A+.”

“We had a pipe burst in the basement because it was too cold, and we used Purofirst. Water came out the pipe and wet the whole basement. We got them through our insurance company. It was a positive experience. They were very professional. It was a good, quality job. They provided very good service. They keep coming in and doing the work, so they're professional. I would grade them an A.”

“I was satisfied with Purofirst's service. They were great. About two years ago, I had a leak in the kitchen, the bathroom, and on down to the basement. I had a lot of work done. The company treated me well. They had to take water out and replace the ceiling. I'd give them an A.”

“They did some work for me over the last year or two. I liked the way they were always on time, the way they always made sure they called me, and that the work was good. They had to clean up water damage in the basement. This was my first time using them. I would call them back if I had to. I found out about them through the insurance company. They cleaned up well after their services. They responded in a timely manner. I would give them an A. They were good, they were reliable, and they are the company to use.”

“They were very professional and very thorough. My condo caught on fire. It was actually the building management that called them. They did remediation of the fire damage. Everything was fine. We had to do a bit of follow-up because we had residual smoke left in the unit, and the building is dealing with that. The customer service was great. I would give them an A.”

“The workers were friendly, neat, and organized. We had damage from Hurricane Sandy. Everything turned out OK. I would give them an A.”

“They have done some work for me, and it's actually still kind of ongoing. We still have some more work to do. I had to gather some information for them. They have been very helpful and very professional so far. We had a dishwasher problem with water leakage and leakage under our sink that caused a lot of water damage in our kitchen and basement. They came out and checked out the whole situation. They were recommended by our insurance company, and they responded immediately. They came out, and they brought the dehumidifiers out to get rid of all the water damage. They examined everything and drew up a very complete outline of all we needed to have done. They've just been very professional and very courteous. They're very nice people. They have definitely been very good to deal with and very responsive. I'd give them an A.”

“They were nice. They treated me with respect—I'm a woman, and not everybody does that. They accommodated my scheduling properly. They made sure the property was clean when they finished. They even did some extra taping to make sure nothing flew anywhere. They had plastic bags hanging from the ceiling all around the construction area. They are an A.”

“Everything was done when they said they would do it—on time and as expected. There were no problems. The quality of the work was fine. I don't recall the problem that brought them out. This is an apartment building, and it was a building-wide thing. I'm sure the manager of the building would use them again. They did fine. I would give them an A.”

“They were thorough and professional. We had a flood in our basement. It was from a pipe or something. Everything turned out OK. Our insurance agent recommended them. They treated us OK. The cleanup was good. I would give them an A-.”

“There was a water problem in the basement, so they had to repair the walls, replace carpet, paint, and do all that water damage work. They were authorized vendors for the insurance company I work for, so we recommend them on many occasions. The workers that came out were on time and cleaned up everything. They did well. I would say they deserve an A. I would recommend them to a friend or someone else.”

“They performed good, quality work. They were timely, and they were very friendly at the work site. I believe they were referred to me by my insurance company. I would absolutely use them again if needed. They get an A.”

“I used them because they were the first ones to show. I've never had any experience with this type of service before, but so far, everything has been well done. They communicated with me about everything that they were planning to do. They had enough work force and equipment to do the demo and remediation. I think it was a good service overall. I would give them an A.”

“They did cleanup from water damage. The workers were very nice. It took a week or two because they had to let the fans blow out for a while. I had used them once before and called them again. I would give them an A.”

“They had to clean up water from a broken pipe. They tore out carpets and baseboards, dried things out, and then replaced the carpets and baseboards. They were very professional, courteous, and on time. They followed through when they said they would. I would use them again if I needed. I would give them an A.”

“They covered the roof on my house. The workers were good. They finished the work in a timely manner, and they cleaned up after themselves. I would give them an A.”

“I had a flood at my property, so they had to remediate twice within a three-week period. I had a leak, and they had to come in and take care of things. I used somebody else years ago, but Purofirst was very good. The workers were very nice and very professional. When I called and needed something, they got back to me right away. I'd give them an A.”

“They did work on my basement. They finished in a timely manner and cleaned up after themselves. I was really happy with the work. I would give them an A.”