SERVPRO of Rockville-Olney, Inc.
4th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

SERVPRO of Rockville-Olney, Inc. has received 4.7 out of 5 stars based on 158 customer surveys.
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4th year as a Best Pick Call
"SERVPRO of Rockville-Olney is proud to be celebrating 38 years of service to our community. We understand the stress and worry that come with water damage or a fire and the disruption it brings to your life and home. Our goal is to help minimize the interruption to your life and quickly make it 'like it never even happened.'"

Eric Thompson | Owner
Company Information
Services Offered
SERVPRO of Rockville-Olney provides residential and commercial customers with water removal and dehumidification, mold mitigation and remediation, and fire, smoke, and soot cleanup services. The company also performs catastrophic storm response, move-out and contents restoration, document drying, contents claim inventory, and reconstruction services.
Warranty
SERVPRO of Rockville-Olney offers a one-year warranty on labor.
Company History
The local company was founded in 1980.
Distinctions
The company is certified by the Institute of Inspection, Cleaning and Restoration Certification.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo drug testing and background checks.
Licenses
MHIC #122531
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring

Compiled Score:

SERVPRO of Rockville-Olney, Inc. has received 4.7 out of 5 stars based on 158 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/26/2017

“They took too long to get their machinery back. The insurance, I wasn't supposed to pay for it, but I wound up paying for it for some reason. It was their fault. Besides that”

Review by
10/10/2017

“We had a water infiltration in the basement, so they took out the affected, damaged area. They were quick and professional. I'd give them an A overall. I'd be very likely to recommend ServPro.”

Review by
10/10/2017

“I had a good experience. They did water damage remediation. My ceiling leaked in the bathroom upstairs. They repaired the ceiling and the mold issues, and they dried the walls. I think they were very responsive, and they came immediately when I called them—within a few days. They gave me the estimate and all of those things right away, and they consider insurance. I would give them an A.”

Review by
10/08/2017

“The only thing is they were extremely expensive for the work that they did, but I know it's not the greatest work ever. I had a leak in a toilet got down to the basement, so they had to clean up all of the water. It was quick. They came fairly quickly, and they were nice when they did it. They removed what they needed to remove. They did what they were supposed to do. They were efficient. I would give them an A.”

Review by
10/08/2017

“My basement was flooded, and they did water remediation services. They were responsible. They knew what they were doing, and they seemed to be very professional. Overall, I would give them an A.”

Review by
10/08/2017

“They did basement restoration after water damage. They were thorough. They were timely and cleaned up, and they weren't there for days. I would give them an A. I would definitely recommend them.”

Review by
10/08/2017

“They did water damage recovery, cleanup. They came in. They checked it out, and they got it done. They were out in the time they said they would be. They just did a good job. I would give them an A overall.”

Review by
10/03/2017

“We had a leak in our room or a leak somewhere. They just took everything out and cleaned it all up. They did a good job. I'd give them an A all the way down the line because I had absolutely no issues with them. I've used them in the past.”

Review by
10/03/2017

“There was some restoration because of flooding in our basement. They had to take all of the contents out and determine what was salvageable and what wasn't. I would give them a B overall.”

Review by
10/03/2017

“I had to call them back twice to correct the work that the guys did in the first place. We had an overflow of a hot water heater. I would give them a B overall.”

Review by
10/03/2017

“They cleaned up the wet basement and mold in my basement. My overall experience was an A. I would recommend them.”

Review by
10/03/2017

“It was good. It was prompt. They were professional and did a good job. It was water damage. I would give them an A+.”

Review by
10/03/2017

“Excellent service and good work. They did water damage and mold for me. I'd give them an A.”

Review by
10/03/2017

“They are good. They did water damage restoration. I'd give them an A overall.”

Review by
10/03/2017

“They were amazing. We had water damage from the line coming into the house from the street. There was a flood in our basement. They cut the drywall. It might've been subcontracted. Servpro took everything out and then brought everything back in. I'd give them an A+.”

Review by
10/03/2017

“They had to clean out all the water in my entire basement. They were expensive, but other than that, I thought they were great. I had them out two times. It was two different Servpros. Overall, I would give them an A-. The only thing that would be bad is the cost.”

Review by
10/03/2017

“They were good, but they were too afraid of the people that reimbursed them or paid them, and they were afraid to explore too far. So, they left me with stuff I had to do on my own. It cost me $500, and the company did not reimburse me, however it did prove to them that they had to fix it. So, that's the only problem I have. Servpro's very good, but they were just too scared to move ahead and follow the water damage for fear they'd take down some bathroom tile and wouldn't get stuck with it. I'd give them an A- overall. Everything was good, except they were afraid to explore. They didn't want to do anything that the insurance company didn't ask them to do. I kind of said, 'Yeah, they said go ahead,' but then I too was uncertain, but when they finished, I knew we had water damage behind that wall. It was obvious. When the insurance adjuster came, he said, 'Oh no, no, just put up boards. Cover that; it's just a stain.' I said, 'OK, I'm going to explore it. I'm going to risk that.' They ended up having to pay for everything. I didn't like being put in that spot. They should have known, and they should have gone, because where it was stained, they were calling it stain—it was moisture, and they could've tested that. As far as that part, that's the first time they've ever let me down. I'd be smarter in handling them the next time. They're just dang kids, and they don't come with the right tools, and it's incredibly hard because they're given minimum amount of tools. I'm sure that's helped the company's liability, but they need to train them better and give them decent tools. I would recommend them with caution and tell others what my experience was.”

Review by
10/03/2017

“They tricked me. The person who came here, Michael, he made me down. He treated me like I was nothing in my own house. I had some water damage, not a lot, but they had to do some stuff, because the floor was wet. I had them to dry that. He told me it was going to take one hour, and that did not do it at all. It took them six months to remove the instruments from my house. He asked me to sign something, but I didn't know how to sign that paper, and I talked to my agent, and they said it's fine. He said I didn't get approval from my supervisor, and he came back one hour. I complained to the company, and they wrote me a letter to tell me something. I gave it up. The company wanted to get the money out of me for the service. He was also the main thing he went down the kitchen, the people downstairs, without telling me. He peeled my floor. I was in the first floor with him and reading the signs, and he gave me the paper. I was reading it; when I finished, I went to downstairs to see if they covered my furniture, and almost all of the floor, they took it off. I said 'What happened?' I called, and he said ‘All this floor has to be removed.’ And I said ‘Why?’ and the machine, he told me wait. So, I said ‘OK.’ There was nothing more than that. He didn't tell me that thing he was going to do—nothing.”

Review by
10/03/2017

“They came straight away. The damage wasn't that bad. They did come on time with their machines and dried up my ceilings pretty quickly. It was just some water damage that they took care of. It was damaged on the roof by a falling branch of a tree. I was satisfied with their service. They did what they were supposed to do. I was satisfied. I would give them an A for the overall experience. The quality of work was good. They even took my rug and washed it for free. They came right away. Their cleanliness was fine. What they had to do, they did well, and I was happy.”

Review by
10/03/2017

“There were some good people there, but all the men lied, and then they had to come clean. They said there was no water behind the kitchen cabinets, and I said, 'Well, I'm a material scientist. Your instrument's not an accurate gauge.' So, finally they sent another guy who did the same thing, and then the third guy said, 'Oh, let's open it up and cut the back of the cabinet out.' And there was tons of water. I would give them a D overall. There are other Servpros that I heard are good. That one I picked was not.”

Review by
10/03/2017

“They cleaned up an office. It was water damage.”

Review by
01/05/2017

“It was fine, the only thing that I didn't like they ruined our area rug when they cleaned it. It was still wet and moldy when we got it back but they refunded us the full cost of the carpet. They cleaned up after we had a pipe burst. I would grade them an A. It was all fine, all very good. I only used them because my insurance used them, so I would recommend that the person would call their insurance company to find out what company was preapproved.”

Review by
01/05/2017

“I would grade them a B+. They were fine. It was water damage from flooding.”

Review by
01/05/2017

“They did a lot they had to bring in the anti-drying machines, replace drywall replace wet baseboard. I would grade them an A+. I was really pleased with them.”

Review by
12/27/2016

“It was water damage. I would grade them an A+. They were on time, they labeled everything and took it out. They were very good.”

Review by
12/27/2016

“I would grade them an A. They put in some fans and dried out some areas on our second floor for us. They did a very nice job.”

Review by
12/27/2016

“They are great, they did a wonderful job. No complaints, they did a good job. They did flooding, I would recommend them.”

Review by
12/27/2016

“They removed some water damage that we had and dried stuff out. I would grade them an A. I would recommend them.”

Review by
12/27/2016

“I had flooding and they moved stuff from one room to the other room. I would grade them an A.”

Review by
12/27/2016

“They did water damage work for me, I would grade them an A. They were good across the board.”

Review by
12/27/2016

“I would grade them an A-, they seem to do everything fine. I had some damage to my roof from the storm and some rain water came in. If I had someone that need that I would recommend them.”

Review by
12/27/2016

“We had a sewage explosion. I would grade them an A. It was a while ago. No complaints necessarily, it was a yucky situation. They didn't do anything wrong, I would definitely recommend them.”

Review by
12/27/2016

“They were quite satisfactory. I think you better check with them about that. But what they did was quite satisfactory and the restoration was complete. I would be very likely to recommend them, they were expensive but very good.”

Review by
12/27/2016

“That was over a year. They brought in two big humidifiers. I had a leak and we came home and there was water all over the floor and coming down through the ceiling. And overnight and they put one in the kitchen and in the dining room and it leaked on both floors. And then they came back; all they wanted to do was rip everything up. Rip the ceiling up, rip the floor up, more and more work. They took my Oriental rug immediately; it wasn't even wet. And then they took the pad and threw the pad out. And then I think for two weeks they couldn't find our Oriental rug. They did finally find it. I will tell you our experience was hell. And it cost me $5,5, and we should have prosecuted them. But I had so much going on here. No, you can see what happened. They brought in these machines; it was the reason I had to do my dining room floor over. There wasn't water on the dining room floor until they leaked it all over. It was in the kitchen. I would never recommend them. I had to take $5, from my insurance—$5, to pay that for them just damaging things. I reported it well with them because I wanted them out of my house and they hadn't taken everything and he gave me the slip to fill out and I just said fine for everything. I was afraid; my husband wasn't here, and there were four guys in my home with big machines.”

Review by
12/27/2016

“I had some work done two years ago. They were really nice, the people that came two years ago. It was water damage. I would grade them a B, but it was really good. I'm confused that you are calling two years later. You guys were great and I would probably recommend you again.”

Review by
12/27/2016

“They did mitigation. I'd give them an A.”

Review by
12/27/2016

“It was water damage, it was good. I would grade them a B. I would recommend them.”

Review by
11/06/2015

“I’d probably give them an A.”

Review by
11/06/2015

“I think SERVPRO is an A.”

Review by
11/06/2015

“I’d give them a B.”

Review by
11/06/2015

“I’d give them a B.”

Review by
11/06/2015

“They were doing some water remediation for me. I had a pipe fixture break, and there was some water that they were helping to dry out from the home. I found out about this company through my insurance company. I thought they were very competent. I’d give them an A.”

Review by
11/06/2015

“I actually had water damage in my home, and they were the company that came in to do the water remediation and restoration. They were very friendly, they had a positive attitude, and they just reassured me that they would take care of my stuff. They were referred to me by my insurance company. They’re A+.”

Review by
11/06/2015

“We had a sewer backup in the spring, and they did some work for us. They were thorough and prompt, and I liked that. They were sort of helpful in dealing with a really messy situation, so that was a good thing. I found the company through my insurance company. I’d give the company an A grade.”

Review by
11/06/2015

“They were cleaning up water out of my downstairs because we had a flood. Our water heater broke. They came in and they took charge and I liked the fact that they came in and they knew exactly what to do and how to do it. They did tell me that they could finish the job and they couldn’t. I had to get somebody else to install carpet and molding and stuff. They should have told me that and that was the only problem. I think I’d give them a B.”

Review by
11/06/2015

“We had a basement flood and they did some emergency water cleanup and dehydration. They put in fans and dehumidifiers in the house. It was an emergency service. It was more expensive than I would have liked but they did a good job and they were professional. I chose them over a different company because I think my parents had used them in the past. I’d give them a B.”

Review by
11/06/2015

“The experience was very good. I had a problem with my kitchen floor because I had a leak. The floor was wet, and the crawl space was wet also. The floor was wood. When the floor gets wet, it expands, so the floor was very uneven. They put in things to dry the floor and keep the moisture out for about a week and a half to two weeks. They came several times to check to see if the thing was working. I was very happy with the way they explained things and the way they cleaned up the space after they left. I found the company through the insurance company’s guy that came to assess the damage. I’d give the company an A.”

Review by
11/06/2015

“They did the basement when it flooded. They were fine. They were doing remediation when I had a leak in my water heater and it flooded my basement. They were hired by my insurance company. Everything they did, as far as I was concerned, came out fine. I had my initial concern because they got in and out of there pretty quickly, and I was worried that they didn’t dry it out enough. I deliberately left the baseboards and everything off the walls for a long time and monitored the humidity and everything. They were right. There was no problem. They did it. I’d give them an A because they were fine.”

Review by
11/06/2015

“They are very customer service oriented. There is nothing in particular that they did that was on the negative side. They were great in the way they handled the problem we had. We had a broken water pipe and a lot of damage in our garage area. They came in, dealt with the problem, and were gone. It was like ‘boom, boom, boom,’ so they were great. When we had the problem, our son told us to call SERVPRO, and I did. They get an A. They were great.”

Review by
11/06/2015

“It was an amazing experience. They were working on drying the walls for a flood that I had in my house in the garage. I think their personnel is pretty kind. I found out about them through my company, USAA. I’d give them an A.”

Review by
11/06/2015

“They were mitigating water damage in my basement. The only hiccup we had is they didn’t give us appropriate expectations about the chemical smell that was going to be part of the process. That was really the only thing. I’d give them a B.”

Review by
11/06/2015

“It was a good experience. I had a flood in my house, and they were as attentive as they could be during a bad time for everybody. They tried hard to accommodate me. I found the company through my condo association who uses them. They get an A from me.”

Review by
11/06/2015

“This is the third time we’ve used them. They removed water and dried everything out. They used fans and the dehumidifier. I like how fast they are, and they do a good job. I’d give them an A.”

Review by
11/06/2015

“SERVPRO was fine. They cleaned out some material from a flooded basement. They were friendly. They get an A from me.”

Review by
11/06/2015

“They were very professional and up front. They did water mitigation for my basement. I didn’t dislike anything about them. Everything was fine. I’d give them an A.”

Review by
11/06/2015

“They did basement water damage cleanup. Their customer service was excellent. They were thorough and did a great job. They get an A grade from me.”

Review by
11/04/2015

“They did some bad work. I told them to work on my pumps. They owe me money right now. They did a bad job. I have mildew. They have a poor value.”

Review by
11/04/2015

“They were fast and thorough. They remediated my basement. I chose them over a different company because someone else uses them. I’d definitely give them an A.”

Review by
11/04/2015

“Unfortunately, we had a flood, but they did the job that they needed to do, so it was fine. I’d give them an A grade.”

Review by
11/04/2015

“Everything went well. SERVPRO did everything they promised, and they did it on time.”

Review by
11/04/2015

“They did some insurance work for me. It was an insurance claim. I will never use them again.”

Review by
11/04/2015

“The experience was good. It was fine. We had a flood in the basement, so they dried the floors. I chose them over a different company because we’d used them before. I would grade them as excellent. They were fine.”

Review by
11/04/2015

“WEB QUOTE -They were very quick. They came out and cleaned up a flooded basement for me. Our insurance company chose them. Their customer service was good. I’d grade them as an A.”

Review by
11/04/2015

“I can't think of anything in particular that I liked about them. They did some remediation on my house after a flood. They did not do mold remediation. I’d give them a B and I don’t know what they can do to get an A next time.”

Review by
11/04/2015

“They follow up, and they were actually out there the next day. They were very responsive and followed up by phone. We had specific instructions, and they followed those instructions, so it was just an overall very positive experience. They did water restoration services, and they cleaned the carpets from the fifth floor. They did water extraction. They had these humidifiers. They had all of the equipment in each of the rooms. I’d rate them as an A.”

Review by
11/04/2015

“It’s a little complicated. I had what turned out to be a leak that I thought I had under control, so I called ServPro to clean up afterward, except that the leak wasn’t fixed. While I paid ServPro a little over a thousand dollars for clean up, it would have been wonderful if they had been able to let me know that I was still going to have some problems. But that’s not their job. It’s was my fault. I chose them over a different company because they were recommended by my insurance company. They just did remediation. They brought fans in and a big humidifier. I’d give them a C.”

Review by
11/04/2015

“They were timely and kept me informed of what was going on. They were proficient. In other words, they didn’t take a long time to get the job done. I had a flood in the basement from a burst pipe. They came out and took care of the water mitigation process down there. I chose them over a different company because I’ve heard good things about them. I haven’t used them before but there seemed to be good reviews about them so I figured I’d give them a try. Overall, the customer service was great. They were the best. They were an A.”

Review by
11/04/2015

“They did a wonderful job. We returned from a trip to Puerto Rico and found 5 inches of water in the first floor of our 3-story townhouse. It was from a frozen pipe that had burst. They came in and they took out the sopping wet carpeting and they took the bottom 4 feet of the drywall. They basically told everything down and got the mold stuff out. We did not put carpeting back, we put a Pergo floor in. They did it all and they did a very good job. I’d give them a B because it took a little bit longer than we had hoped but they did a very good job.”

Review by
11/04/2015

“I had an absolutely positive experience with them. They did a pack out for us. They took all of our furniture from downstairs and stored it outside. They wrapped everything very meticulously and labeled everything correctly. They really did a grade-A job in my opinion. We had the water remediation and mold remediation done through another company that was affiliated with them, but they did all the tear out. I chose them over a different company because our insurance agent recommended them. Their customer service was good. Everything all around was really great. I’d give them an A. I didn’t have any complaints with them.”

Review by
11/04/2015

“They did the cleaning on our house after the flood from the fire extinguisher. They pretty much did everything fine. They took care of the insurance and did everything. We had a fire in our kitchen and my wife had used the fire extinguisher to put it out and there was fire extinguisher stuff all over the kitchen and also in some of the adjacent rooms. I don’t know exactly what that’s called but the house also smelled like smoke and they basically just cleared up the whole thing. They ventilated the house and everything afterward was fine. They were very quick and got everything cleaned up in just 2 days I think. My sister recommended them. I don’t remember exactly why she recommended them but I remember that she did. I’d give them an A+. I can't think of anything they could have done better.”

Review by
11/04/2015

“The owner, John, is just wonderful and he is completely devoted to customer service. That is a rare thing these days, believe me, and he should be very proud of that. I had a flood in my house and they came out and they removed all the water damaged articles and the drywall. They cleaned and sprayed for mold. Even after we couldn’t get the odor out because it was a different thing. John came out personally to see if he could figure out where the smell was coming from. They did a really good job. I chose them over a different company because the insurance company gave me one company but because it was during that whole time when people’s pipes were freezing and they were backlogged, I called back and they gave me ServPro. That’s how I found the company. I’d give them an A.”

Review by
11/04/2015

“They were very professional. They answered every question, did everything right, and cleaned up afterward. I had a flood from my washer, so they tested and removed all the wood in the kitchen, and then in the basement, they removed the rug. From the ceiling, they took a little piece to find out if there was any mold. There were a lot of things that they removed and got rid of, but they left it very well. They were clean, efficient, and fast. They were punctual, because when they said they were going to be there, they were there. They took something into the lab, and they came back and said everything was fine. I chose them over a different company because my insurance company recommended them. It’s an A-rated company.”

Review by
11/04/2015

“They were very efficient. They actually took our situation very seriously and came whenever I wanted them to be there. I was really, really excited. I was intense. I was so tense. I wasn’t so sure that they’d come, but they took care of that part very, very professionally. I’m really pleased with their service. I had water damage from my A/C system. It was leaking, and I could not understand how much was going on. I was trying to get the water out. I thought they would be the best choice for me. They did what needed to be done for me. I’d give them an A. I’m really happy with them. Whenever I called, they took it so serious and came the same day.”

Review by
11/04/2015

“It was a weird feeling. It was so rushed and I wasn’t really explained everything. My husband is still trying to get a report from them. We don’t know if we have asbestos or not. We had a flood here and we had to call the insurance. It was just me here that day and I had to call the insurance. It was really strange. The insurance company called them and they came right away. It was very rushed and I wasn’t really explained everything. I explained to the guy that my husband is an architect and has had his own construction business before. I’m not stupid. I have my background in architecture myself but I felt sort of dismissed. I still don’t know exactly what they did. They gave us the bill and the report and they sent it to the insurance I think. We don’t have it and my husband really wants it because he’s convinced we still have asbestos tiles at the bottom. My insurance company recommended them. There was a crisis mode and he said call ServPro because they can come out now. I had dealt with the majority of the issue myself because I did know what I was doing. They were shocked that I actually handled it but they needed to figure out the mitigation. They said they did mold remediation. I knew where the mold was in the bathroom. I’d give them a D because I wouldn’t use them again.”

Review by
11/04/2015

“First of all, they know what they’re doing and they went right to work. They were clean, courteous, polite and neat. They cleaned up after themselves. They told me what they were going to do and when they were going to do it. They were perfect. I had another contractor in here who was installing new vanity tops in the bathroom. I wish I had a good word for them. They broke the waterline off and flooded the house upstairs. The water went down on the floor and ruined the ceiling underneath. I didn’t know who to call so I called my insurance company and they told me about ServPro. They were very prompt. They were out here in no time. They put those air handlers in the bathroom and they had them down underneath and the hallway underneath for the ceiling. Oh my God, that noise went on for 7 day. Then they came in and they ripped the floor out and they ripped the dry wall out of the ceiling and I think it was about a day and a half more of drawing. I’d give them an A. I have absolutely no problems, no complaints, nothing. That was the best contractor I ever had in here.”

Review by
11/04/2015

“The beginning was OK. They were not as communicative with me throughout the process as I would have liked and never followed up with me to complete the job other than the cleaning. I had some issues with a drain that had backed up and it ruined some carpet. They were coming out to clean the carpets and everything. They cut carpet as if they were going to remove it and then they never contacted me at all to get the carpet replaced. So I basically went and had to deal with the rest of it by myself. After they were paid they didn’t want to talk to me. I chose them over a different company because they seemed to have a good reputation and I had actually used them previously when I didn’t need to replace any carpet and they were just fine. They’re good at the cleanup part. They’re not good at the follow up and in helping me get things back together afterward. I’d give them C+. The beginning part was fine and their ability to take care of what the water was and all the rest of that seemed fine. They just didn’t really follow up with me. Then they sent me wrong billing information and harassed me about my payment, which had already been sent to them previously. Once there was a miscommunication because my insurance company had sent me an email that I didn’t see and they were actually quite hostile about the whole thing so it ended up not being a very positive experience. It happens and that’s why we try to value customer service.”

Review by
11/04/2015

“They were very good and efficient. I had a flood and they packed up things and they cleaned up the flood. I think they did mold remediation. I chose them over a different company because they’re the first ones I found. Overall, the customer service was good. They were very helpful. I’d give them a B. I don’t know what they could have done better to receive an A the next time.”

Review by
11/04/2015

“They were very efficient and very quick. Sometimes, with these contractors, I find that the final price is very far from the estimate, but the final price I paid was very close to the estimate. I chose them because they were recommended by one of my friends. Their customer service was fine. They were excellent. I’m really pleased with what they did.”

Review by
11/04/2015

“They were efficient in setting up their equipment. We had a water pipe burst last winter, and they came out and set up drying systems to dry out carpet and things like that. I chose them over a different company because they were recommended by my insurance. They get an A grade from me.”

Review by
11/04/2015

“They were on time. They were efficient. They were friendly. I couldn’t have asked for anything more, considering the circumstances. They were high-priced, and I will admit that. I had a water heater burst, so they had to take up flooring. They did the rugs and that kind of thing. They did mold remediation for me also. I chose them over a different company because they were just someone that came to mind. I’d give them an A.”

Review by
11/04/2015

“Servpro overcharged me. It was negative at the end.”

Review by
11/04/2015

“I’d give the company an A.”

Review by
01/05/2015

“I would grade SERVPRO of Rockville-Olney as an A.”

Review by
01/05/2015

“They did some water cleanup, and they did a great job. I was very happy. They were responsive, easy to get in touch with, very clean, and attentive to detail, and they came out when they said they were going to come. They were recommended by the insurance company. I’d give them an A.”

Review by
01/05/2015

“They seemed to know how to handle the situation, and they took care of everything. They had to come back a second day because they needed something else that they didn't have. It was all taken care of, and we haven't had a problem ever since. I would say they are an A-grade business.”

Review by
01/05/2015

“They did water removal because there was a leaking toilet above my condo. They were prompt and did a great job. I knew of them and one of their reps from being an insurance agent. I'd used them before, both for myself and for clients, so I was familiar with them. I'd give them an A grade.”

Review by
01/05/2015

“SERVPRO treated the basement. They were good communicators. They followed up, they came after hours a couple of times just to make sure that the equipment was running properly, and everyone was very nice. They cleaned up after themselves. I would give them an A+.”

Review by
01/05/2015

“They were courteous, they were punctual, they knew what they were doing, and they had experience in dealing with this kind of stuff. We had a leak in the kitchen that cost a lot of damage, unfortunately. They calmed me down and said ‘We'll take care of it.’ and they did take care of it. They are definitely an A.”

Review by
01/05/2015

“We had water damage in our basement and front bedroom. They didn't fix it, but they removed the carpets and other stuff and dried the entire area. They checked for mold, but they didn't find anything. We got their name from our insurance agent. I think they deserve an A-.”

Review by
01/05/2015

“They did mold remediation. They were very polite, very friendly, very professional, and quick. There were no issues, but it was expensive—my insurance didn't really pay much at all. I had used them at my son’s home a year or two before. He told me how nice the people were and what a good job they did, and I took his word for it. They get an A+.”

Review by
01/05/2015

“They worked on pretty much the whole house. They had to pack up the whole house, and when we moved back in, they unpacked the whole house for us as well. They did the cleanup, too, I believe. They were very responsive. Rodrigo was kind of the project leader, and he was very good, very responsive, and very professional—he just made things easy for us. They deserve an A.”

Review by
01/05/2015

“They took everything up that I knew needed to be taken out. They ripped things up that didn't really need to be ripped up. That was my first time using the company. I heard about them through my insurance company. I would give them a B grade. I guess I would recommend them because I know everyone I've talked to has always had a good experience with them.”

Review by
01/05/2015

“Last summer, we had them come out and clean up the house enough that we could move back into it. They cleaned up and threw away some old furniture, rugs, and stuff, and then we had a company come in and refinish the floors. I think they did a very good job, but it was too expensive. I would absolutely give them an A+ if price weren't an issue because the guys were awesome; they were very good and pleasant, and it went very well.”

Review by
01/05/2015

“We had leak under a kitchen sink, and we had to have the floor replaced. They came in, took the old flooring out and part of the cabinet out, left the dryers there for a couple days to get everything dried out, and came back to get them. They were friendly, and they did a good job. They really made sure we were completely satisfied before they finished up, and we were very happy with them. I'd give them an A.”

Review by
01/05/2015

“I had Servpro do interior painting in the whole house. The quality of their work was very good. The customer service was the best, they were on time and everything was excellent. Excellent work, the price was actually I did get an estimate from five different companies and Servpro's price was the best, their customer service and their job done on time. I would give them an A+ rating.”

Review by
01/05/2015

“They did their job which was basically drying out a flooded basement. This was my first time using them. They were recommended by my homeowner's association. I would recommend them to a friend or neighbor. They would be a B grade. I didn't have a slight issue with them but they could always be better. They got the job done but it took a while because of the severity of the flood.”

Review by
01/05/2015

“They did work in my old house. They took care of the mold, they put the fans up and dried everything, and then I had my contractor come finish the job. They were pretty fast getting there and getting everything set up. I was in the middle of selling my home, so they were very responsive. They're definitely an A+. This was the second time they've helped me out, and I would definitely recommend them.”

Review by
01/05/2015

“SERVPRO of Rockville-Olney was really great. I had a huge leak that wrecked my kitchen floor, dining room, and downstairs family room. They took out everything that was wet and brought in fans and dehumidifiers to dry everything out. They were prompt and courteous, and they kept the place clean when they did the work. I liked their demeanor, their cleanliness, and their efficiency. They get an A+.”

Review by
01/05/2015

“They did a furnace and air conditioner replacement. It was just the replacement, no mold remediation. They seemed qualified and knowledgeable about their products and more clear with my wife and I when they were going over details. We chose them because their pricing was good, they were very clear with what the service they were going to provide and very detail-oriented. They'd be an A grade.”

Review by
01/05/2015

“They came because we had water pouring into our basement from our backyard. It was pretty dramatic. We chose them because we had used them in the past, and I knew they were local; it was because of their proximity and reputation. They were up there in the 95 percent range. I’d give the service the second time I called 100 percent. The first time, though, they were definitely having some office issues, and the person on the phone was kind of unpleasant. I said, 'I just want you to know that when you're talking to your customer on the phone, that's their first impression of you, and talking to somebody who's not the warmest is just a little off-putting.' They handled it, and the second time I called, I liked their responsiveness and the fact that they showed up and helped me. They literally stopped the second flood—it was a hair from spilling into the basement after we'd spent thousands of dollars cleaning it up, and they stopped it so that I did not have a wet basement again. I am forever grateful to them for that second time when they were 100 percent.”

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