SERVPRO of Rockville-Olney, Inc.
4th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 169 Surveys
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Compiled Score: star star star star star
SERVPRO of Rockville-Olney, Inc. has received 5 out of 5 stars (A-rating) based on 169 customer surveys conducted by Best Pick Reports.
4th year as a Best Pick Call
"SERVPRO of Rockville-Olney is proud to be celebrating 38 years of service to our community. We understand the stress and worry that come with water damage or a fire and the disruption it brings to your life and home. Our goal is to help minimize the interruption to your life and quickly make it 'like it never even happened.'"

Eric Thompson | Owner
Company Information
Services Offered
SERVPRO of Rockville-Olney provides residential and commercial customers with water removal and dehumidification, mold mitigation and remediation, and fire, smoke, and soot cleanup services. The company also performs catastrophic storm response, move-out and contents restoration, document drying, contents claim inventory, and reconstruction services.
Warranty
SERVPRO of Rockville-Olney offers a one-year warranty on labor.
Company History
The local company was founded in 1980.
Distinctions
The company is certified by the Institute of Inspection, Cleaning and Restoration Certification.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo drug testing and background checks.
Licenses
MHIC #122531
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They were amazing. We had water damage from the line coming into the house from the street. There was a flood in our basement. They cut the drywall. It might've been subcontracted. Servpro took everything out and then brought everything back in. I'd give them an A+.”

“Excellent service and good work. They did water damage and mold for me. I'd give them an A.”

“It was good. It was prompt. They were professional and did a good job. It was water damage. I would give them an A+.”

“I had a good experience. They did water damage remediation. My ceiling leaked in the bathroom upstairs. They repaired the ceiling and the mold issues, and they dried the walls. I think they were very responsive, and they came immediately when I called them—within a few days. They gave me the estimate and all of those things right away, and they consider insurance. I would give them an A.”

“My basement was flooded, and they did water remediation services. They were responsible. They knew what they were doing, and they seemed to be very professional. Overall, I would give them an A.”

“They are good. They did water damage restoration. I'd give them an A overall.”

“They came straight away. The damage wasn't that bad. They did come on time with their machines and dried up my ceilings pretty quickly. It was just some water damage that they took care of. It was damaged on the roof by a falling branch of a tree. I was satisfied with their service. They did what they were supposed to do. I was satisfied. I would give them an A for the overall experience. The quality of work was good. They even took my rug and washed it for free. They came right away. Their cleanliness was fine. What they had to do, they did well, and I was happy.”

“They cleaned up the wet basement and mold in my basement. My overall experience was an A. I would recommend them.”

“They did basement restoration after water damage. They were thorough. They were timely and cleaned up, and they weren't there for days. I would give them an A. I would definitely recommend them.”

“They did water damage recovery, cleanup. They came in. They checked it out, and they got it done. They were out in the time they said they would be. They just did a good job. I would give them an A overall.”

“We had a leak in our room or a leak somewhere. They just took everything out and cleaned it all up. They did a good job. I'd give them an A all the way down the line because I had absolutely no issues with them. I've used them in the past.”

“We had a water infiltration in the basement, so they took out the affected, damaged area. They were quick and professional. I'd give them an A overall. I'd be very likely to recommend ServPro.”

“We had water damage. SERVPRO was on time, and they labeled everything and took it out. They were very good. I'd say they get an A+.”

“They did water damage work for me. I would give them an A. They were good across the board.”

“SERVPRO removed some water damage that we had and dried stuff out. I would give them an A rating, and I would recommend them.”

“They seem to do everything fine. I had some damage to my roof from a storm, and some rainwater came in. If I knew someone that needed that work, I would recommend SERVPRO.”

“They were really nice. It was water damage. They were great, and I would probably recommend them again.”

“They did mitigation. I'd give them an A.”

“They did basement water damage cleanup. Their customer service was excellent. They were thorough and did a great job. They get an A grade from me.”

“They were very efficient. They actually took our situation very seriously and came whenever I wanted them to be there. I was really, really excited. I was intense. I was so tense. I wasn't so sure that they'd come, but they took care of that part very, very professionally. I'm really pleased with their service. I had water damage from my A/C system. It was leaking, and I could not understand how much was going on. I was trying to get the water out. I thought they would be the best choice for me. They did what needed to be done for me. I'd give them an A. I'm really happy with them. Whenever I called, they took it so serious and came the same day.”

“The experience was good. It was fine. We had a flood in the basement, so they dried the floors. I chose them over a different company because we'd used them before. I would grade them as excellent. They were fine.”

“I actually had water damage in my home, and they were the company that came in to do the water remediation and restoration. They were very friendly, they had a positive attitude, and they just reassured me that they would take care of my stuff. They were referred to me by my insurance company. They're A+.”

“This is the third time we've used them. They removed water and dried everything out. They used fans and the dehumidifier. I like how fast they are, and they do a good job. I'd give them an A.”

“They did the basement when it flooded. They were fine. They were doing remediation when I had a leak in my water heater and it flooded my basement. They were hired by my insurance company. Everything they did, as far as I was concerned, came out fine. I had my initial concern because they got in and out of there pretty quickly, and I was worried that they didn't dry it out enough. I deliberately left the baseboards and everything off the walls for a long time and monitored the humidity and everything. They were right. There was no problem. They did it. I'd give them an A because they were fine.”

“The experience was very good. I had a problem with my kitchen floor because I had a leak. The floor was wet, and the crawl space was wet also. The floor was wood. When the floor gets wet, it expands, so the floor was very uneven. They put in things to dry the floor and keep the moisture out for about a week and a half to two weeks. They came several times to check to see if the thing was working. I was very happy with the way they explained things and the way they cleaned up the space after they left. I found the company through the insurance company's guy that came to assess the damage. I'd give the company an A.”

“They were doing some water remediation for me. I had a pipe fixture break, and there was some water that they were helping to dry out from the home. I found out about this company through my insurance company. I thought they were very competent. I'd give them an A.”

“They were very professional and up front. They did water mitigation for my basement. I didn't dislike anything about them. Everything was fine. I'd give them an A.”

“They are very customer service oriented. There is nothing in particular that they did that was on the negative side. They were great in the way they handled the problem we had. We had a broken water pipe and a lot of damage in our garage area. They came in, dealt with the problem, and were gone. It was like 'boom, boom, boom,' so they were great. When we had the problem, our son told us to call SERVPRO, and I did. They get an A. They were great.”

“I had an absolutely positive experience with them. They did a pack out for us. They took all of our furniture from downstairs and stored it outside. They wrapped everything very meticulously and labeled everything correctly. They really did a grade-A job in my opinion. We had the water remediation and mold remediation done through another company that was affiliated with them, but they did all the tear out. I chose them over a different company because our insurance agent recommended them. Their customer service was good. Everything all around was really great. I'd give them an A. I didn't have any complaints with them.”

“They were very professional. They answered every question, did everything right, and cleaned up afterward. I had a flood from my washer, so they tested and removed all the wood in the kitchen, and then in the basement, they removed the rug. From the ceiling, they took a little piece to find out if there was any mold. There were a lot of things that they removed and got rid of, but they left it very well. They were clean, efficient, and fast. They were punctual, because when they said they were going to be there, they were there. They took something into the lab, and they came back and said everything was fine. I chose them over a different company because my insurance company recommended them. It's an A-rated company.”

“They were efficient in setting up their equipment. We had a water pipe burst last winter, and they came out and set up drying systems to dry out carpet and things like that. I chose them over a different company because they were recommended by my insurance. They get an A grade from me.”

“They follow up, and they were actually out there the next day. They were very responsive and followed up by phone. We had specific instructions, and they followed those instructions, so it was just an overall very positive experience. They did water restoration services, and they cleaned the carpets from the fifth floor. They did water extraction. They had these humidifiers. They had all of the equipment in each of the rooms. I'd rate them as an A.”

“We had a sewer backup in the spring, and they did some work for us. They were thorough and prompt, and I liked that. They were sort of helpful in dealing with a really messy situation, so that was a good thing. I found the company through my insurance company. I'd give the company an A grade.”

“They were fast and thorough. They remediated my basement. I chose them over a different company because someone else uses them. I'd definitely give them an A.”

“They knew what they were doing and went right to work. They were clean, courteous, polite, and neat—they were perfect. Another contractor broke the water line and flooded the house upstairs, and SERVPRO was out here in no time. They put air handlers in the bathroom and the hallway, and then they ripped out the floor and the ceiling. I'd give them an A. They were the best contractor I've ever had in here.”

“Working with SERVPRO of Rockville-Olney was an amazing experience. They dried the walls after I had a flood in my garage, and they were kind. I would give them an A.”

“They were proficient and kept me informed of what was going on. I had a flood in the basement from a burst pipe, and they took care of the water mitigation process. Overall, the customer service was great—they were the best. I'd rate them as an A.”

“When we had a leak in our basement, they set up blowers to dry it, and they advised us about what to do. It turned out we had asbestos tile, so they connected us with an asbestos removal company. They came very quickly, they knew what they were doing, and they gave me good advice, so I felt well served. SERVPRO packed up the basement and put our things into storage while we were dealing with the removal. They seemed to work well with the insurance company as well. I associate them with water damage, so I called them. I'd grade them as an A.”

“SERVPRO did a lot. They came in and took out the water, and then they had to pack up the entire house and take everything out except for the really heavy furniture, which was left in and wiped down. They had a very major job. The professionalism and confidence that they demonstrated made the experience positive. We have a very large house, and there was a lot of damage, so we had to move out of the house for ten months. They were excellent—they were up to the job. They were an A.”

“I would give SERVPRO of Rockville-Olney an A+ rating.”

“They did work in my old house. They took care of the mold, they put the fans up and dried everything, and then I had my contractor come finish the job. They were pretty fast getting there and getting everything set up. I was in the middle of selling my home, so they were very responsive. They're definitely an A+. This was the second time they've helped me out, and I would definitely recommend them.”

“SERVPRO treated the basement. They were good communicators. They followed up, they came after hours a couple of times just to make sure that the equipment was running properly, and everyone was very nice. They cleaned up after themselves. I would give them an A+.”

“SERVPRO of Rockville-Olney was fine. I was satisfied. I would rate them as an A all the way.”

“They did water removal because there was a leaking toilet above my condo. They were prompt and did a great job. I knew of them and one of their reps from being an insurance agent. I'd used them before, both for myself and for clients, so I was familiar with them. I'd give them an A grade.”

“We had leak under a kitchen sink, and we had to have the floor replaced. They came in, took the old flooring out and part of the cabinet out, left the dryers there for a couple days to get everything dried out, and came back to get them. They were friendly, and they did a good job. They really made sure we were completely satisfied before they finished up, and we were very happy with them. I'd give them an A.”

“There was a sewage backup in my basement, and SERVPRO came and cleaned it up. They were out here very quickly, and they took care of the problem pretty promptly. I knew about the company because I'd seen their trucks. I would give them an A.”

“They worked on pretty much the whole house. They had to pack up the whole house, and when we moved back in, they unpacked the whole house for us as well. They did the cleanup, too, I believe. They were very responsive. Rodrigo was kind of the project leader, and he was very good, very responsive, and very professional—he just made things easy for us. They deserve an A.”

“SERVPRO came to work on our kitchen; they fixed the problem when the first mold remediation company did not do a good enough job. I'd give them an A, and I'd recommend them.”

“They came for flooding, and they got everything in and out very quickly and professionally. I would give them an A rating, and I'd definitely recommend them.”

“They seemed to know how to handle the situation, and they took care of everything. They had to come back a second day because they needed something else that they didn't have. It was all taken care of, and we haven't had a problem ever since. I would say they are an A-grade business.”

“I would grade SERVPRO of Rockville-Olney as an A.”

“SERVPRO worked on my basement. They were organized. I heard about them through the insurance company. They should get an A.”

“SERVPRO always does a good job for us. They're dependable, they have a quick response, and they do what they say. I can count on them. They're a good, A-level company.”

“They had to work on some water damage in the basement. They were very responsive and very customer friendly. I heard about them through my insurance. I would use them again and recommend them because they earned an A.”

“They had to work on my basement and my daughter's room. They came out on time and did everything they were supposed to. They were also very polite. I would give them an A rating.”

“I found out about SERVPRO of Rockville-Olney from my neighbor. They were good; I don't remember any problems. An A is a good grade for them.”

“They did some water cleanup, and they did a great job. I was very happy. They were responsive, easy to get in touch with, very clean, and attentive to detail, and they came out when they said they were going to come. They were recommended by the insurance company. I'd give them an A.”

“They helped us with flood damage in the basement from a sewage backup. The work went fine. They showed up when they said they were going to show up, and they cleaned the area quickly and got the moisture out immediately. They sanitized everything. They eradicated the drywall in areas where it needed to be eradicated, and I was happy with that. They did a very good job right away, and it was on a Sunday, too. I think they're a grade-A business.”

“We had water damage in our basement and front bedroom. They didn't fix it, but they removed the carpets and other stuff and dried the entire area. They checked for mold, but they didn't find anything. We got their name from our insurance agent. I think they deserve an A-.”

“SERVPRO of Rockville-Olney was really great. I had a huge leak that wrecked my kitchen floor, dining room, and downstairs family room. They took out everything that was wet and brought in fans and dehumidifiers to dry everything out. They were prompt and courteous, and they kept the place clean when they did the work. I liked their demeanor, their cleanliness, and their efficiency. They get an A+.”

“We were very satisfied with SERVPRO of Rockville-Olney—they were wonderful to work with. They were prompt, efficient, and organized, and I'd definitely give them an A.”

“SERVPRO of Rockville-Olney did the cleanup when I had water damage. They were very good. They removed the carpet, dried out the space, and cleaned and replaced the carpet and padding. They're awesome.”

“SERVPRO was excellent. I love those guys. I would give them an A+ grade.”

“We were more than satisfied with everything about them. We had no problems at all. They were great.”

“I loved the people from SERVPRO who came in and dried up the basement. They were great. I would definitely give them an A.”

“We had a pipe break during the freeze last winter, so they did one whole room in the basement. One thing I was impressed with was the promptness of their reaction. Another thing was that they did very careful work. I'd be glad to give them an A.”

“We had a great experience with SERVPRO. They took care of some flood damage; the kitchen and basement were flooded out. They took care of the problem that we had very well and efficiently. I'd recommend them, and I'd give them an A+.”

“They worked on my basement. When our catastrophe happened, they were very prompt at coming here when we needed them. They were very timely, very quick, and very fast, and they cleaned up very nicely afterward. I would give them an A+.”

“They did the cleanup after our basement flooded. The customer service was really good, and they're very professional. They're an A+.”

“SERVPRO cleaned up after a flood. They showed up quickly, they worked efficiently, the paperwork was all in order, and they didn't waste any of my time. Everything they did was good. I'd give them an A+ rating.”

“They were fast and thorough. They cleaned up my crawl space after some flooding. I'd give them an A.”

“Everything was great with SERVPRO. They did water mitigation. They took care of what we needed and double-checked to make sure that we were satisfied. They get an A from me.”