Flood Department
3rd year as a Best Pick
certified company
Based on 164 reviews
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"At Flood Department, after-hours calls are always answered by an owner or manager. Our employees will treat your home with respect and care as they use our state-of-the-art equipment to evaluate, mitigate, and remediate your property."

Ken Braden | CEO
Company Information
Services Offered
Flood Department provides water and flood damage remediation; sewage, smoke, and trauma cleanup; and mold removal services for residential and commercial customers. The company offers emergency water removal and water dry-out services 24 hours a day, 7 days a week.
All performed work is guaranteed.
Company History
The company was founded in 2001.
Flood Department is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) in water damage restoration.
Employee Information
Technicians wear uniforms and are subject to background checks and drug testing.
Additional Information
The company bills homeowners' insurance providers directly when applicable.
MHIC #129643
Areas Served
Montgomery, Howard, Anne Arundel, Prince George's
A selection of 164 homeowner reviews:
“I definitely had a good experience with Flood Department. They were fast, and they knew what they were doing. I had a flood after a sump pump failure, and there were a couple of inches of water in the basement. Flood Department came in, put the machines down there, and helped me clean everything out. They made sure everything was good. They're an A.”
“They did very well. They cleaned up the flood in my basement and sprayed for mold. Overall, I'd give them an A+.”
“I had a mold problem in my bathroom. They tore out the entire tub and replaced some of the flooring. It was A+.”
“Flood Department was clean and thorough. They started the job promptly, and they came to get their equipment when they were done. They did remediation for me on three levels. I'd give them an A.”
“They did that last summer. It was great. It was excellent, no complaints.”
“It was excellent, no complaints, and I'd recommend them. They were very good.”
“No complaints.”
“I thought they did a good job. I'm not happy with the facts of why it flooded. The cleanup effort was A.”
“We had a mold remediation. They had to tear a lot of stuff apart and do the exhaust out of the house and all that stuff. I'd give them an A grade.”
“My experience was good. The only thing was that they missed something and had to come back because it was still wet. They had to leave the machine another day or two and dry it. They were nice people. I'd give them an excellent grade.”
“I liked that Flood Department came in and did the work. They were very thorough and very clean—they cleaned up behind themselves. We're satisfied with the work they did. We had a pipe that burst, and they sucked out the water and took out the carpet. They were excellent.”
“The people from Flood Department are very polite. They did the job. There was a leak from the upstairs bathroom to the kitchen ceiling. I chose them because of my insurance company's recommendation. I'd call them A+.”
“They were professional and clean, and they did the job. They did a bathroom remodel after I had flooding problems. The job took a couple of days. I chose them over a different company because they were recommended to me. It's an A grade from me.”
“Flood Department was clean and thorough. They started the job promptly, and they came to get their equipment when they were done. They did remediation for me on three levels. I chose them because it was a Sunday, and I was calling around trying to get someone to come out to give me a free estimate. I was given their information by the owner of another company. I'd give Flood Department an A.”
“I had water damage, and Flood Department did their job. They did a good job.”
“I liked the fact that my home wasn't flooded after they left. I had a leak in my kitchen. They were very professional and very accommodating, and they had a quick turnaround. I was very pleased. They're an A in my book.”
“They were efficient, and they were there when they said they were going to be there. They treated me like I mattered. They were just appropriate. I was dealing with a lot of terrible things, and they were respectful of my stuff and my time. I had a pipe burst in my house, and it flooded my kitchen and poured into my basement. There was a lot of damage. Flood Department came right away and pulled things out. I needed a storage unit to get stuff out of my house, and they were efficient, careful, and caring about getting the stuff out and putting it away. They earned an A from me.”
“The people from Flood Department were fast and thorough. They cleaned up a water leak in the plumbing. Because of the amount of water, it took a couple of weeks to get it all dried out. They get an A grade.”
“They were good. They came the same day I called, and they kept coming in and out of the house for three or four days. They dried everything out. They did very good work. The hot water heater overflowed, and they had to take carpet up, take the padding out, and dry some walls out. I'd give them an A.”
“I definitely had a good experience with Flood Department. They were fast, and they knew what they were doing. I had a flood after a sump pump failure, and there were a couple of inches of water in the basement. Flood Department came in and put the machines down there to get it dried up. They helped me clean everything out, and they made sure everything was good. They're an A.”
“I had a flood in the kitchen because my icemaker tubing broke while we were on vacation. Flood Department came and finished the job. It took them a couple of weeks because tile had to be ordered to complete the floor. Other than that, everything went well. Their customer service was fine. I chose them over a different company because they were recommended through the insurance. They get an A.”
“I liked that they were very easy to work with. When I had any questions, they were able to explain what had to be done and why. They had to come out one time afterward for something, and they were very courteous. I think they did good work. They had to take out drywall, tile, and carpeting. The main sewer pipe backed up from under the street. The utility company claimed responsibility for it, and Flood Department was one of the subcontractors appointed by them to haul away the damaged property. I'd give them the top grade—they're an A.”
“They were OK. I wasn't there when they did the work, but they set up everything they needed to. I think they were trying to dry the basement out. They deserve an A.”
“I liked their promptness and attitude. I had a flood in the kitchen, and they tore down drywall to remodel. I chose them over a different company because I've seen them around everywhere. They came recommended. It's an A grade based on my experience. I had no problems whatsoever.”
“Flood Department was wonderful. They were very talented, and they did a terrific job. We had flood damage in our basement, and they removed everything that was damaged, ran the machine, and did whatever needed to be done for the moisture to be removed. They're definitely an A-level company.”
“They were fantastic. They were so friendly, helpful, and sensitive. It was a really emotional day for me, and I just cannot say how much I appreciated how kind they were. They get an A+.”
“Flood Department was excellent. They were very nice, and they cleaned up and helped us. We had a flood in our basement. They brought some big dehumidifiers, and they had to cut part of the wall out to make sure it was dry between that wall and the cement. They did a great job. I'd give them an A.”
“Everything about them is great. They're definitely an A.”
“Flood Department was quick to get to the scene, and the job was done efficiently. They dried out the flooring and walls. This was my first time using them, but I know many others who have used them. I found out about them because they're local to where I work, and I was in a networking group with one of the employees. They were able to do the service in a timely manner. I'd give them an A+, and I would recommend the company.”
“Flood Department found the problems and cut holes in the walls so that the rest of the walls could dry out. Then, they fixed everything back up. The water came from the tub on the third floor. It was the insurance company who got ahold of them. I would rate them as an A+.”
“Flood Department had good service. They tore some of my floor up and cleaned all the water out. The experience was positive because we had to have it done. My insurance company chose the company. The workers were good. They got the job done, and they earned an A grade.”
“Flood Department took care of an outside line for me. They responded quickly. I would use them again. They get an A rating.”
“Flood Department was great. The men were so courteous and nice. I think my water heater busted out in the bottom, and I didn't notice it. I went down to wash clothes, and water was all over the floor. I was told to call them by my insurance company, and they dried it out nicely for me. When I phoned them, their customer service was very nice. I'd give them an A.”
“We had flood damage from an air conditioning unit that broke. We were down there, and they explained every step. They were very good. Everything got repaired in a fairly timely fashion, and we haven't had any problems since. That was the first time we'd ever had a flood in the house. I think my wife and I were happy with them, so we'd give them an A. The people who came out were sympathetic to our problem, and they worked with us and tried to help us. They were pleasant folks.”
“My whole basement flooded, and they had to rip out carpet, take down the ceiling, and tear down walls. It was a mess, but they cleaned every bit of it up. They had blowers and fans going to get everything dried out, and they were in and out to check the water damage. They were wonderful—very calm and reassuring. Flood Department gets an A+.”
“Our upstairs toilet overflowed, and there was water in the hallway and coming down into the kitchen. Flood Department responded to me quickly, and they dried everything out before they left. They were terrific.”
“We had a flood in our basement, and Flood Department took care of it. They did a great job. They brought in equipment to dry it out, and the basement looks really good. They were really polite and really helpful. They're A+.”
“Flood Department identified some places where we had leaks and needed some drying out, and then they did the drying out. The work was very high quality. The workers that came out were professional and friendly, and they did not leave anything lying about after they left. They were recommended by our insurance company. I'd rate them an A+.”
“We had water damage from a leaky pipe, and Flood Department came in. They basically got up all the water, aired out the house, and put lots of fans and commercial-grade dehumidifiers in. They sucked up all the water and basically got the property ready for the contractors to come in and make the repairs. The cleanup was very professional—very neat. We've actually called the company again when we had more problems. Flood Department was recommended—we were given three choices by our insurance company, and we went with them. I'd give them the highest rating—A+.”
“Flood Department took some drywall out and got older mold out. The quality of the work that was done was excellent. The workers who came out were great—very clean and quiet. The job took maybe 34 hours. I would use Flood Department again. They were an A+.”
“Flood Department did a fantastic job. It was at my father-in-law's house, and I was the one kind of helping them. Everything turned out OK. There was a cracked water pipe that was coming into the house, and it caused some mold to grow in the basement. Flood Department cleared it all out, and no one got sick from it. The customer service was fantastic. I would say they were definitely an A+.”
“Flood Department was able to help us. I had a water leak, where water was dripping down from my ceiling. I contacted a contractor that we often work with and asked her who she thought would be good for this, and she put me in touch with a roofing company, who put me in touch with Flood Department. Their customer service was fantastic when responding to my call. They were out here the same day. They weren't the ones that caused the delay—there was just so much water that it took longer to get us dried out. They brought out the right equipment, and it still wasn't dry, and then they brought out additional equipment to get it dry. They did more repair work than they really had to just to make sure that it wouldn't come back later. When they were all done and took the equipment out of the house, my home was dry. I'd grade them an A+.”
“I had a flood, and when Flood Department finished, everything was dry. They were good—it was super.”
“Flood Department showed up when they said they would, which was nice, and they did the work that they were contracted to do. The work they did for me was removing dampness as well as mold remediation in a house that I was selling. This was my first occasion to use them, but I would use them again. I feel like they communicated very well and explained things. I initially found out about the service through my realtor. I got one other estimate besides theirs, and what stood out about Flood Department was that they showed up when they said they would. I also received a warranty on their services, and there was no need for follow-up on the particular work that they did. I'd give Flood Department an A. I found them highly reliable.”
“I had a water leak and called the insurance company, and my insurance company sent Flood Department. They helped me with drying up the space. They actually came very fast—that was the most impressive thing. They were able to come and set up the necessary equipment. The work involved some minor ventilation, moving out the carpet, installation, and things like that. When they were finished with the work, they left the home completely dry. Their customer service was to our satisfaction. They were prompt, came quickly, and explained what they could do. They were easy to communicate with; the job took several days, and they were in touch with me. I would grade them an A.”
“Flood Department did a fine job. They showed up when they said, did a nice job, took care of it, and left. I had a broken pipe in the wall, and the insurance company picked them. The customer service was fine. I think they showed up pretty quick and did what they said they would do. They explained what they were going to do, so I don't have any problems with Flood Department. Everything on the premises was dry when they left. I would rate them an A+. I don't think there was anything they did that wasn't up to spec.”
“I had a little water leak, and Flood Department did drain work for me. The quality of the work was good. I would recommend them. They're an A+.”
“Flood Department was very attentive. They were here when they said they would be. They did a great job, and they were reliable. They were very neat and clean about bringing the equipment in and taking it out. A tree fell on our house, so we had water damage inside, and they got it out. They came out on a number of occasions but all related to the same damage. Once the work was completed, they did not have to come back out for anything. They had fans and dehumidifiers to get rid of the water. I would give Flood Department an A+.”
“Flood Department did very good work. They did everything they said they were going to do, and they accomplished what they had to do. They got rid of the mold and dried up the water. The workers were very efficient. Their service was referred by a plumber. I would grade them an A+.”
“Flood Department did a good job. I had a flood in my basement because sewage backed up. I was very satisfied—A+.”
“It was good—they gave us good service. They dried up our basement for us. I will give them an A+. We didn't have any problem with anything.”
“We had a flood, and as far as I remember, Flood Department was courteous to us. The company met our expectations. I'd rate them an A+.”
“Flood Department was able to help me last spring. They were taking care of a water heater leak for me. The company was recommended by our insurance, but if the need arose again, I would choose them again. When they were finished, everything was dry. They had an immediate response time when I called them. They get an A.”
“Flood Department was able to help me last year. I didn't have any problems with them. I had an issue with the house, and I just called to set up the appointment and all that stuff. They were there pretty quickly. The icemaker line to the fridge had leaked and broken, and it went down into the basement, so they aired out the drywall with fans. Also, behind the fridge itself, they had to air that drywall out, and then they sprayed some antimicrobial stuff. When they finished, my home was dry. I'll give them an A.”
“Flood Department was able to help me last December. They were very good—very polite and on time. I'd recommend them again, for sure. I had a sewage pipe that had been busted outside, and it came into the house—nasty sewage all in my basement—so they were very good. They responded quickly. My house was dry when they finished the work. I would give them an A. My insurance company recommended them.”
“Flood Department was able to help me with my situation. They took care of an emergency in my garage. Their workers had a positive attitude and were easy to work with. They were recommended to me. Everything was thoroughly dry when they left. I would say they get an A.”
“There was a toilet overflow, and Flood Department came in and dried up all the water damage. They did a good job.”
“My experience with Flood Department was fine. They did the work they said they would do. They removed some carpet, they cleaned up well, and they communicated well with me. They were respectful of my home. I would rate them an A. I would probably use them again.”
“Flood Department was very quick. They were actually called in by my homeowner's insurance company. They were one of two teams that were there to remediate some damage, and they were quick. They found all the mold, cut it out, and got it dried up and cleaned up very quickly. They communicated well and explained things to me, and they were definitely respectful of their surroundings. I would probably consider using them again since they did good work. I'd give them an A. It's a pretty uncomplicated service—you get mold, you give them a call.”
“Flood Department did what they were supposed to have done. They came in, placed the machines, checked on them, and made sure everything was OK. Their service was through the insurance company. The workers were polite, and they were good. There's nothing bad I could say about them, and there is no area of their service they could improve upon. It was an A.”
“Flood Department was very good, and I'm very satisfied. They provided sewage remediation and sewage cleanup for us. The workers that came out were great. If I had the need, I would use the company again. They would be an A.”
“Flood Department cleaned some mold out of the air ducts. So far, everything has worked out great.”
“We had a flood last year, and everything turned out OK with Flood Department. They came over here, they did the job, and they did a great job. The customer service is very good. When they left, they cleaned up everything. I'm happy with what they did.”
“Flood Department was quick, they kept their word, and they did a great job. They did my basement for me. I guess they had to cut out a little bit, but it was mostly water. I felt like they cleaned up well after their services overall, and they communicated well with me in explaining things. I'd give them an A. They had a sister company that does the carpet and the painting and everything, and they were really good too. I would use Flood Department again if I required additional work.”
“Flood Department was competent and thorough. They took out water-damaged carpeting, took out water-damaged wallboard, set up dehumidifiers to dry the place out, and sprayed anti-mold stuff. They eventually completed with people on-site within maybe four to six hours, but the dehumidifier stayed here for five days. I feel like they cleaned up well after their services. I felt like they communicated well and explained things thoroughly. I would say they were an A-. I don't want to give them an A because I don't have anything to compare it to.”
“Flood Department was able to help me last April. We had a flood that was caused by the water company breaking the main. Their response time was very good, and their customer service was great. I would recommend this company to others. They were very nice guys.”
“Flood Department was on time, they did what they were supposed to, and everything worked out. I had a water leak, and they came and cleaned up my house. I would use them again. I think I found out about them through my company; we do work with them, and they do work for us. They communicated well, and they were able to do everything in a timely fashion. I would recommend them to my friends.”
“I thought Flood Department was wonderful. The sprinkler system in our building had a leak—maybe a hole—and water was pouring into the bathroom. A lot of it had to be ripped up—the carpet had to be pulled up and pulled back, as did the foam underneath the carpet. The carpet and padding underneath it were salvageable. They left at 6:00 a.m. after everything was dried out. I liked the way they did everything—they were just very complete, very thorough, and very polite. The guys that came here to take care of it were good people—really good. The plumber that was here suggested them, and in retrospect, I was glad that they were recommended to us. They were very good. They came here a couple days later to make sure everything was still working OK, and then they came back to pick up the equipment three days later. Everything was completely done to my satisfaction. They deserve an A.”
“They were very punctual and on time. One of the guys actually over quoted me for the job, but they made modifications right there on the spot without any hassle—it was good customer service. It was clean, and they pretty much followed up. Something on the first floor busted, so I had a water leak that seeped down into the basement. They came and fixed everything. I would tell other homeowners that the company was very reliable, punctual, courteous, and very quick. They walk you through it and answer all your questions. They are in and out. I'd give them a regular A.”

We had an excellent experience with Flood Department. It was efficient and quick, and they coordinated well. We used them during Hurricane Sandy, and they did such a great job that we called them again when we had a pipe rupture in our basement. I would give them an A+.

The guys with Flood Department were extremely professional. We didn't have to do anything—they were that good. If anyone needs service like that, they should call the Flood Department.

Flood Department was wonderful—absolutely wonderful. Some mold was found where a pipe had been leaking, and they treated the whole area for mold. I had to get it taken care of quickly because mold is nasty. They were timely to respond and were very professional. They were very, very good—just took care of everything. I can highly recommend them. I would give them an A+.

Flood Department was very thorough in explaining what they were going to do, and they were very thorough in removing stuff and getting it out of the building. They came back in a timely fashion to dry out the area. They put 20 heaters in the room to make sure that it dried quickly, so we didn't have any mold damage. They did a very clean and tidy cleanup. They're an A+.

They were very polite, very neat, extremely considerate, and they cleaned up after themselves. They were careful about our pets. It was upsetting to have a big mess, but they were just extremely nice, polite, and careful. They explained everything that they were doing, which was nice. There were no problems. I don't want to have that happen again, but if it did, I would call them. They're an A+.

Flood Department made sure that they cleaned up the area, and they checked to make sure that there wasn't any mold or mildew accumulation. They really took extra precautions. I needed their services because my sump pump failed during a hurricane, causing my basement to flood. Everything is OK for me now. The customer service was good. They did A+ work.

Flood Department did a wonderful job. They were efficient. I had flooding in my house, so they cleaned it up for me. They brought in fans and dehumidifiers. I had two separate floods in my basement caused by some plumbing work that wasn't done correctly. They had to come back a second time to clean up the flooding again, and they were just as efficient as the first time. I'd definitely give them an A.

Everything was good. They were efficient—they were in and out, and they got the job done. They made it easy on me. I had a frozen pipe that caused some flooding. They communicated well with me, and they are the type of company I would use again. I'd give them an A-.

Flood Department was very professional. They communicated very well, and they resolved my problem. I had a pipe that had busted. I'd give them an A. I would use them again, and I would recommend them to others.

I'd give Flood Department an A. We had a water problem, and they came within a matter of hours with the equipment we needed to dry it up. They also installed a dehumidifier in my bathroom that is supposed to lower the water table around the house. We would use them again because they're local, very prompt, and very pleasant. Our plumber recommended them. They were courteous and professional, and they seemed to have the right equipment to get the job done.

This was our second time using Flood Department. They respond to our emergencies very quickly. We had two leaks—once in the basement and once in the kitchen. They work in a timely fashion, and they're pretty quick. They are very knowledgeable about what they're doing, they communicate well with me, and they explain what they're doing. I'd give them an A. The technicians have a good attitude.

We had a flood in our basement, and Flood Department responded quickly, and they were thorough and really professional. They communicated their services to us well and cleaned up well afterward. They provided their service in a timely manner. I would give them an A—we were satisfied with what they did, and they were efficient and definitely timely. They were able to come out very quickly, and that was important to us.

Flood Department did very well. They tore the celling out, replaced, and repainted it. They also replaced the carpet. They took care of all the water damage we had, and they did a fine job. They finished everything in a timely fashion. If I needed additional services, I would call them again. I'd give them all A's across the board.