Spectrum Restoration Services
8th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Spectrum Restoration Services has received 4.8 out of 5 stars based on 200 customer surveys.
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8th year as a Best Pick Call
"At Spectrum, we believe the best way to serve our customers is to focus on quality customer interactions and excellent solutions. Our priority is to get on-site quickly. Spectrum's highly trained technicians use high-tech drying solutions to mitigate further damage and restore your home, while also restoring your peace of mind."

Cory Hansen | President
Company Information
Services Offered
Spectrum Restoration Services provides 24/7 emergency services for water and flood damage restoration, applied structural drying, and fire and smoke damage restoration in addition to mold remediation services.
Services Not Offered
The company does not offer mold assessment tests or attic mold remediation.
Warranty
The company offers a 100 percent customer service guarantee.
Company History
Spectrum Restoration Services has been a part of the Chicagoland community since 1995 and has operated for 22 years under the same ownership.
Distinctions
Spectrum Restoration Services is an EPA Lead-Safe Certified Firm and is also certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). The company is a member of the IICRC and the Restoration Industry Association.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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HOMEOWNER REVIEWS
Date Collected
Review by
10/30/2017

“They are very timely. I had called on a Sunday for an emergency situation. They were able to get somebody to my house quickly to assess the situation, and then the next day they were able to get some of their equipment over there. So, for a restoration company you can't ask for more than that. It was a broken sub pump and I had water damage in my basement. So, they reacted quickly and prevented any mold. I would grade them an A+. They did a really good job. This is the second time I actually used them, and I would definitely call Spectrum Restoration Services again.”

Review by
10/30/2017

“I know they had a lot going on with my laundry room. They did both, I would grade them a B. Because they came out very timely and ripped up the carpet, but it was a little disappointed about how they stacked it. They did a very good job with ripping out the carpet, and they did the mold thing and dried it all out very quickly that was done in one day.”

Review by
10/30/2017

“They were very professional. The process went quite quickly. They took time to explain the process throughout the—explained the steps throughout the entire process, and they finished. They did water damage work. There was water in the basement. I'd give them a strong B+.”

Review by
10/30/2017

“They came in very quickly, set up, and left the house in good condition. They did water damage work. They did mold remediation. It was an A job. They did a good job.”

Review by
10/30/2017

“The work got done, and it was done well. There had been some water damage issues in a condo, and they restored that. I'd give them an A.”

Review by
09/13/2017

“They were just very professional. They were just drying out some of the stuff—water damage. I'd give them an A+. I would recommend them.”

Review by
09/13/2017

“They were very fast and very professional. I had some water damage, and they were drying it out and preventing it from spreading. I would grade them an A.”

Review by
09/13/2017

“Everything was really good. They were really clean, neat, on time, and quick. Everything was good. They did water damage remediation. My basement flooded. I'd give them an A+.”

Review by
09/13/2017

“Overall, there were just no problems. They did water damage remediation for me. I'd give them an A+.”

Review by
09/13/2017

“They had a very friendly staff and did it in a timely fashion. It was a sub pump that failed. I would grade them an A—just a little higher.”

Review by
09/13/2017

“They were just very prompt and addressed the issue very quickly. We had a washing machine that malfunctioned. We had water in our main floor that then leaked into our ceiling in our basement and onto the floor in the basement. I would give them an A. I would recommend Spectrum.”

Review by
09/13/2017

“It was fine. Spectrum Restoration did what they needed to do. Nothing good, nothing bad—we just called them in, they got the job done, and it was done. They were doing water damage remediation. I'd give them a B. The only thing weighing them down was that they were pretty expensive.”

Review by
09/13/2017

“We had a flood. They were very timely, they were informative, and they did a really nice job. We've never had a flood issue before, but they were very helpful. I'd give them an A. I would absolutely recommend them.”

Review by
09/13/2017

“When they said they're coming, they're prompt, I called them—I can't help but to be honest with you. We had a flooding issue, so they drained out the house. I'd give them an A. I would recommend them.”

Review by
09/13/2017

“They got up pretty quick. They were pretty friendly. They did a great job, followed up on it, and got it done within a couple days. We had a water heater leak, and the property in the basement got a lot of water. They came in within two hours of me noticing it. They got the fans going, flushed all the water out—as much as they could—got everything dry and taken care of. I would give Spectrum an A+.”

Review by
09/13/2017

“They were on time. They knew what they were doing. They were very professional. It was a good experience. We had a hardwood floor in our kitchen that had been damaged while we were on vacation. Water from the refrigerator drained all over the floor and sat there for a few days. They were able to mitigate the damage and repair the floor. I'd give them an A+.”

Review by
09/13/2017

“They responded quickly. I was in a bit of a jam. I had water coming into my basement, and they responded quickly and told me what they were going to do. They came over that night and did work, and then they told me what they were going to do to more permanently fix my issue, which they did. So, I was very happy with them. I had a flood in my basement, and they got the water out, came over that night, started getting the water up. They brought machines over to dry everything out. They had to talk out drywall because insulation got wet. I'd give them an A overall.”

Review by
09/08/2017

“They did the work when the basement flooded. As soon as they saw I had water damage, the first question they ask you is—if I was more educated I would have never let AAA spend a nickel. I had a hard education learn. The first question they asked me was what kind of insurance I had and what was the coverage. I had full coverage for that. AAA sent them in. When they originally set up the appointment, they said no problem, we'll cover it. They come in, destroy my basement, and then AAA turns around and says, 'Oh, by the way, to put the sump pump in, you only get $5000.' Spectrum did $5000 worth of damage to my house in the first hour they were here. They ran those fans for three days. Then we ran out of money. They wound up yanking their stuff and leaving out of here. I had a lower unit that was still flooded with ten inches of water after they left, after a week that I wound up doing it. I had to fix all the drywall myself and take care of it all myself, everything. They're not honest with the homeowners up front. I'm going to give them a poor grade because how can they leave after three days, pull the fans out, and say 'You're all dried out,' and all you do is open the door to the lower crawl, and there's ten inches of water in it—moisture. They took my money, and they ran. Some of their service was fine. They don't tell people up front.”

Review by
09/08/2017

“They've worked for me twice, and both times they cleaned up a black water flood in two separate houses I lived in. I had bad luck in both houses. They did a great job. They show up at all hours of the night, and they just make you feel like everything's going to be OK. It turns out it's great both times. Every time I see them I'm like, 'I really hope I don't have to see you again.' They're very keen and professional. I don't have any complaints at all. They deserve an A.”

Review by
09/08/2017

“They came right away—a lot of communication, great customer service. I had water leaking downstairs. Everything is working up to expectations now. I would give them an A overall. I would recommend them.”

Review by
09/08/2017

“Spectrum Restoration Services made sure it was done correctly. We had water extracted from our basement because it flooded. No complaints; doing well. I think they deserve an A. I already have recommended them.”

Review by
09/08/2017

“They were flexible, and they were easy to work with. So, they were in and out and got everything done. We had a small water issue in the bathroom. So, they dried out the floor and the ceiling below it. I would give them an A.”

Review by
09/08/2017

“They did the basement. Water, we had water damage. It was, everything was OK, it was professional. Excellent.”

Review by
09/08/2017

“They had good communication and good service. They did mold remediation and carpet cleaning. I was overall satisfied with no complaints. They deserve an A.”

Review by
06/24/2016

“I think they left one part incomplete. Good work, but a slight issue. It was water damage.”

Review by
06/24/2016

“It was fine. As I recall, it was the water heater that broke. It leaked water out. They cleaned the carpet; they sucked the water out. They showed up on time, they were prompt, they were efficient, and they did the job they advertised they'd do. My recollection was that it was an A.”

Review by
06/24/2016

“I had a very good experience, they were very helpful. Spectrum was the one that came to do the dry out for water damage. They did the dry out, they got carpeting ripped out, they identified any possible issues with mold contamination, and they addressed it all. I think they turned it over within 4-5 days. They had to take out the carpet, then they did something to test it and see if it was recoverable. They got out there quickly, as soon as they got out there, the gentleman that did the over view got working on it right away. As soon as he checked the meter to find where there was water damage behind the drywall, he started the investigation and the dry out. They were very expedient. I had no issues at all, everything he said they would do they did. They're an A+ company.”

Review by
06/24/2016

“It was in the basement, over the years we had some water problems. Last year he worked on the malfunctioning of the water heater. It went bad; there was a leak where the water was coming out. We had to pull up the entire carpet then get rid of some drywall. They gave us mold relief. The bathroom was also damaged, so we had to literally re-do the bathroom, it was quite a bit. It's been a while, I really don't remember, we had other issue with the house. I think they came and dried it as much as they can. I would put an A. They came, did a good job, and they left. I know if I had a bad experience it would stick in my mind.”

Review by
06/24/2016

“I  had a leak that was down in the basement drywall that ran on the floors. They did a mold remediation because there was obviously mold in the walls. I got their number from somebody else, the heating company gave me their number and said, 'They're the best, if you want it done right, call them.’ They did drywall removal in the basement, windows, and ledges. Then they treated and came in with the air quality test after some time to follow up. I like that they were on time, took care of me, and did a good job. That's all I care about. The overall experience was definitely an A+.”

Review by
06/23/2016

“They were very timely with the work and communication on what they were doing. The timeframes were outstanding. The actual folks that I was in contact with were very knowledgeable. I had water in my basement, so they dried out my basement for me. Overall, I would give them an A.”

Review by
06/23/2016

“My experience with Spectrum was very positive. Consistent, responsible, pleasant customer service, polite, and appropriate. I had a problem with pipes on the second floor, and the water flooded to my garage. They were drying; they had a machine. I would give them an A, A+ actually for everything.”

Review by
06/23/2016

“I had a great experience. They came in, they did what they said when they were going to do it, and everything ended up exactly as they planned. They were helping with water mitigation on our floors. Overall, it was an A.”

Review by
06/23/2016

“They were very professional and efficient. They did water mitigation. I would give them an A grade overall.”

Review by
06/23/2016

“Everything was fine. Nothing stood out. We've used them twice, so it's not a problem. A grade from me, no issues.”

Review by
06/23/2016

“They're efficient, but they take their time, and they're thorough. They did flood repair. I would give them an A.”

Review by
06/23/2016

“They were efficient. They cleaned up some water that was in the basement. They're an A, I would recommend them.”

Review by
06/23/2016

“I wasn't here when the work was done. Overall, it was positive. It was water damage. My son was here when they did the work. I'd give them an A.”

Review by
06/23/2016

“Everything was fine. He explained everything and he was professional. They were on time. It was a small area in the basement. I would give them an A rating.”

Review by
06/23/2016

“I liked the attitude of the employees, and that they showed up on time. They were addressing some water damage that I had. I'd probably give them an A.”

Review by
06/23/2016

“Spectrum was very timely and professional. They were restoring a basement that was damaged due to flooding. They get an A grade from me.”

Review by
06/23/2016

“They were reliable, on time, and they did the job well. We had a leak in the stairs. I'd give them an A rating. No issues. I thought they did a great job.”

Review by
06/02/2016

“They were thorough, professional, and effective. They did mold remediation for me. I'd definitely give them an A. I'd recommend them, I'd hire them again.”

Review by
06/02/2016

“They  came in, they did what they had to do, and they did it very promptly. It was water damage, a lot of water damage, and some mold remediation work as well. I'd give them an A rating.”

Review by
06/02/2016

“They  came out really quickly and did the job really quick. They cleaned up after the downstairs room flooded. I'd rate them an A.”

Review by
06/02/2016

“I felt that they were very knowledgeable in what they were doing. They were very personable, good at communicating, and their follow up was good. They did water cleanup for me. I would say they were an A company.”

Review by
06/02/2016

“They explained what they needed to do, they did it in a timely fashion, and we didn't have any issues with them. They needed to move some mold that somehow got into the walls because of some leaky pipes. I would give them an A.”

Review by
06/02/2016

“They  were courteous; they took the time to answer questions, did a good job, and explained everything from A to Z. They had to tear down my bathroom because it flooded. They were excellent, A.”

Review by
06/02/2016

“They  did a great job. My basement flooded, so they dried everything out, ripped the carpet out, and cleaned everything else. I don't think they had to do mold remediation. They deserve an A.”

Review by
06/02/2016

“It was fine. They came promptly, they did their work, they got out and explained everything that they had done. I had some flood issues. I'd say they're an A. They were in and out quickly.”

Review by
06/02/2016

“It was kind of a stressful time. They were really professional, had great customer service, they did what they said they were going to do, and they were on time. I don't remember if they did mold remediation after the fact, not recently anyway. I'd rate them an A rating.”

Review by
06/02/2016

“They  did what they said and they were on point—we were good with it. I had a basement flood and they pretty much took care of it, came out, cleaned it all up, and got it done. It was a sewer back up, so pretty nasty. They did a great job. I'd say they're an A.”

Review by
06/02/2016

“They were very quick to respond in an emergency situation, very nice, and very respectful. They exceeded our service expectations. They cleaned up some water damage and took care of some mold that had developed. I'd give them an A grade.”

Review by
06/02/2016

“They came out pretty quickly. They were timely and did a good job. The initial estimate was a little off, but I guess that's understandable. They didn't know what the work was going to encompass until they got into it. The timeliness was nice. We had some water leaking from a hot water heater. They basically remediated the water in the basement. I'd say an A experience. The only reason I'd say B is because of the initial quote. We had a small basement and they recommended multiple fans and things. It seemed like it was a little bit overkill, but it was resolved.”

Review by
06/02/2016

“They  were fine, they were really good. Their customer service was superior. They followed through on everything and explained everything they were doing. They were very helpful and courteous. I felt very comfortable with them in my home taking care of these and making sure everything was done to my complete satisfaction. I had a mold issue. They tore my closet apart and my living room ceiling. They removed all the mold spores, patched everything up, repainted everything, and made it look brand new like nothing ever happened. I would give them an A grade”

Review by
06/02/2016

“Spectrum  shows up on time. They do an incredibly good job—best of the best. My husband and I own rental properties. They've done a variety of different things for me and I think of them first every time. They did a house for me two days ago, carpet cleaning. I'm using them for that. Unfortunately, I've had a couple of water issues where something gets wet for some reason or another, and they come and dry it out. They're really good. Overall, I'd give them an A.”

Review by
06/02/2016

“I did have a problem though. I turned it in to my insurance company. I told them the heating people were over here. They said it was because the bathroom vents weren't vented to the outside. They were vented according to code at the time the house as built. The insurance company wouldn't pay off; I was really disappointed with that. Spectrum has nothing to do with that. They did the job, they did what they told me they were going to do, finished on time, and charged me what they said they were going to charge me. I'd give them an A. I thought they did a good job, got rid of the problem.”

Review by
06/02/2016

“I  used Spectrum. They came and they did everything. They did a good clean up job. They first had to put some fans in there. Whatever they said they were going to do, or when they were going to do it, they did. They were in and out in no time. It wasn't disruptive to our family. They were recommended to me by my brother who is a State Farm agent. He said he had had good luck getting properties restored. If I ever need it again, they'll be the ones I call. I honestly would give them an A+ because there was nothing that concerned me. There's been some time that's gone by and nothing concerned me. Very punctual, cleaned up everything. When they left, everything was done. I didn't actually do anything; they did the entire job. I have no complaints.”

Review by
06/02/2016

“In general, we had a positive experience. They’re a little expensive, but the service was great. The folks were friendly, professional, did their job quickly, and got out. It was good all the way around. It was some water intrusion that came out of a sump pump into the basement, they cleaned it, checked the walls, made sure there wasn't water in the walls, then dried it and got it all set. The work would be an A.”

Review by
06/02/2016

“I like the people who were working there. The person that answers the phone is very friendly and helpful. I felt like they were trustworthy people. The equipment and the actual services that were performed were good. It was water restoration. There was water in the home when a pipe burst on the floor. They used sands and were pulling up carpet. They earned an A.”

Review by
06/02/2016

“They were prompt. I got their name through another organization that does plumbing and heating and stuff. I called them and said 'Help!' They were good. They took care of what needed to be done, plus they worked with the insurance. I think they call it water mitigation. My lower level got water in it. I guess I'd rate them an A.”

Review by
05/20/2015

“Everything went well. I had quite a bit of work done recently. I think he just came in and he was really helpful as far as getting the work done right away. It was one of the only facilities that that could show up right away and they were at a good rate. It was just one guy if I remember correctly and he was real nice. I just chose them online. They were a little cheaper and they were able to show up right away. They get an A.”

Review by
05/20/2015

“They had predicted five days, but it only took them four. It hasn't leaked since. They were recommended to me by a plumber. I would grade them as an A.”

Review by
05/20/2015

“They did a fantastic job. I thought they did a great job.”

Review by
05/18/2015

“Most of the time, they were on time. They're nice people. They're professional. I'm not sure what work they did. My insurance gave me them. I would give them a B. I would probably still recommend them.”

Review by
05/16/2015

“They're very timely and very professional. In terms of their relationships with our clients, they've never gotten a complaint from everybody, so they're professional. They've done flood restoration. Their customer service is excellent. I’ve never had to call them back for any issues. We refer them regularly. They're an A.”

Review by
05/16/2015

“They did a great job coming in quickly and they're neat and professional. They did water restoration. Our pipes had burst. The customer service was good. I did not have to call them back for any issues. They deserve an A-. I think they're a little expensive but they did a good job.”

Review by
05/16/2015

“There were no problems. I liked the promptness and the personal detail they gave to everything. I had water damage, and they came in and cleaned everything up. I did not have to call them back for any issue after the work was done. I was very pleased with the service. They get an A.”

Review by
05/16/2015

“We had done some work with Spectrum. When it was flooded in the basement, we got service from them. The customer service is good. We haven't called them and scheduled for carpet cleaning, though—I have to call and do that. They removed it, and we should have called them, so that has not been done. Before that, they had also done us a service, so we were happy with them. I would give them an A+ because before this past time, we used their services, and we were happy.”

Review by
05/16/2015

“They were very easy to work with, responsive, and very quick to get back to us. It was good. They ended up having to do a removal of some drywall and insulation in my finished basement. The customer service was great. I did not have to call them back. They did it all well on the first try. The mold assessor was the one that gave us the recommendation—they've worked together in the past. They were excellent and good to work with. I'd grade them an A+; they were great.”

Review by
05/16/2015

“Spectrum showed up quickly, and they got the job done efficiently. There was good coordination with the insurance. Somebody told me to give them a call, and they were working on another house in the same neighborhood, so they were there within about an hour. It was a very, very good response—they did a great job. We had double sump pump failure, so we had some water in the basement; they had to come and rip out the carpeting and padding, remove the baseboard, and punch some holes. We didn't have drywall damage, but they had to put some holes in the drywall behind the baseboard and industrial-sized blowers and all that kind of stuff, and then they had to come back and make sure that the base two-by-fours were dried out. I would recommend using them. They deserve an A.”

Review by
05/16/2015

“They came a while ago. I liked everything about them. They were fast, they were clean, and they were neat. They did the job right, and it was done. My basement flooded, and they saved the carpet, got it dried out, got the basement all cleaned up, and put new stuff on the floor. Part of it was a wood floor, and they got that put down. The customer service was excellent. I did not have to call them back for any issues after the work was done. I'd grade them an A+.”

Review by
05/16/2015

“They were very prompt and did a great job. They deserve an A+.”

Review by
05/16/2015

“They're good. When I got my basement flooded, they came and they took care of the carpet and everything. I would recommend them. They deserve an A.”

Review by
05/13/2015

“They were professional, clean, and respectful. I'd give them an A.”

Review by
05/13/2015

“Spectrum was timely. They pulled out some carpet padding and dried some things out. My plumber recommended them. They get an A.”

Review by
05/13/2015

“They were fine. They came out quick. We had a flood in our basement, and they came out to do mitigation. I chose them because of my insurance company. They get an A+.”

Review by
05/13/2015

“They did carpet cleaning. He cut out a square in the carpet that he said when he put it in and had a new piece of the new carpet and he put it back in, it really looks bad. It was just a square, a small square, but the kids had put magic marker on it and when he put the water down, it just spread, but it was a small square. When he first did it you could see all the square lines around it. It looks pretty bad. They did regular carpet cleaning. I didn't chose them. My daughter recommended them because they do carpet cleaning for her. I'd say a C or a D.”

Review by
05/13/2015

“I thought it was totally overpriced but they did come in and do what they said they were going to do. I really think that for what services they actually provided, it was way crazy expensive. That would be my only comment about it. They punched like three holes in my ceiling, set up some fans and a big dehumidifier and came and checked on it twice. It was $800 to do that. It was some water damage down to my kitchen. My insurance company recommended them. They said they were going to do what they were going to do but it's hard for me to grade them because I think what they did was very, very, very minimal work for what they charged. I would say they're a B-.”

Review by
05/13/2015

“Spectrum was thorough. They got on-site quickly, they completely cleaned up after themselves, and they solved the problem. We had a pipe burst, and a lot of things got soaked in our basement, including the carpeting. We ended up replacing it. They got it out, and they had major fans down there and got it all dried out, so we did not have any mold damage at all. I called them, and they were able to come out immediately. I'd give them an A+.”

Review by
05/13/2015

“They did great. They were prompt, they were there when they said they were going to be there, and they did a good job. We had a leaky pipe in our ceiling. They cut out the ceiling, pulled out the carpets, and took away everything. They worked around our schedule—we could meet them there because we were both working, and that was great. We got a referral from our insurance company. They're an A+.”

Review by
05/13/2015

“They were prompt in their response. They were very forthright in the work they were going to do, and they actually followed through and did the work. We had a flood, so they sterilized the whole place, and they set up fans to clean it out and that sort of thing. It was water damage. They were referred to us by our insurance company. They get an A.”

Review by
05/13/2015

“They're very professional, clean, and in-and-out fast. There was some water damage, so they came out to run some dehumidifiers and huge fans to get that dried out for us. They were actually referred by our insurance adjuster. I'd say they're an A+ for sure. I don't remember the gentleman's name, but the couple of guys were professional, returned my calls, were there every day as promised, and did quality work, so it’s an A+ for sure.”

Review by
05/13/2015

“They were wonderful, they really were. They were fast. They were efficient. Very, very pleased. They ripped out my floor. I had a laminate floor that was like a year and a half old. I chose them because of my insurance company. They deserve an A+. They were efficient.”

Review by
05/13/2015

“They did work a few months ago. They responded very quickly to my call, and they were very professional and handled everything very quickly and efficiently. My basement had flooded, so they came out to dry and clean out the basement. We had used them before. They deserve an A.”

Review by
05/12/2015

“My basement flooded and they came and took care of it. It was very quick and easy and not too detailed. I think we got a recommendation from our plumber. I think they came the same day. I didn't have any issues with the work they did. I would also recommend them. I'd give them a B, it was good. For what I did, I think what they did was fine.”

Review by
05/12/2015

“They took away some doors out of my basement without permission. I did not realize that they were gone until several weeks later. The work was fine. I had a flood and they dried out the basement. It was a while ago, I don't remember why I chose them. I think they were recommended by my insurance company. I would grade them as a B.”

Review by
05/12/2015

“Their people are actual people with personalities and personable skills, and they check to make sure that their time is convenient. They show up and stay with it until everything is back to the way it was. We had some water in our basement; we got that remediated and fixed, and we got the carpet dried out and stuff like that. I found out about them from people I know. I would give them an A+.”

Review by
05/12/2015

“I had a great experience with them. They're very prompt, very organized, and very thorough, and they did good quality work. We had water leakage on our hardwood floor that leaked into our basement carpet, and they came out the same night that we called them in a panic and helped figured out what was the best plan to get the problem taken care of before the water damage. They came up the next day, set up their machines, dried up everything, and took care of the water problem. They were very reputable and honest, and they did good quality work and fixed the problem. I'd give them an A.”

Review by
05/12/2015

“They were here last July. It was fine. They came out when we needed them and did what we needed them to do. They cut two feet of drywall all around our finished basement, ripped up the carpeting, and dried it out. There was a flood here in Chicago; we called a few companies, and they were the ones that came out. I would absolutely recommend them. I think the gentleman we were working with was named Brian, and he was awesome. I would probably give them an A-.”

Review by
05/12/2015

“They did an excellent job. They were very professional, they came when they said they were going to come, and they cleaned up after themselves. They were great. I would definitely use them again. I had some water damage in my basement, and they came and cleaned it up. I found them in Best Pick Reports. They were 24/7; I needed someone right away, so I picked them out of the book, and they were great. I would use the book again. They're an A+.”

Review by
05/12/2015

“They did a good job. They did what we needed, and they were professional. I'll say that I had peace of mind because they did everything from A to B, and I didn't have to worry about anything. They took care of flood damage we had in our basement. They dried it all out and all that stuff. I would give them an A, but I would say one thing is that I thought they were a little pricey, but we paid it because we were confident in their work, but I did think they were a little pricey. We could've gotten it done cheaper but maybe wouldn't have had the peace of mind. I would still give them an A though.”

Review by
09/17/2014

“I'm sure I was pleased. This is the first time I've used them. I would grade them an A.”

Review by
07/30/2014

“They were very good—they’re a great, very considerate service. They were very fast, and they did everything they said they were going to do.”

Review by
07/22/2014

“Spectrum Restoration Services did an excellent job. They restored a very large basement that had enormous water leaks. They did their work on time and were very efficient. They were highly recommended, and I would use them again. I would grade them as an A+.”

Review by
07/21/2014

“We had water damage in our basement, and they came in and helped clear out the water. They put fans in, dehumidified, and got it back to a state where we could redo it. The customer service was wonderful, and I thought they did a great job. Everything went great—A+.”

Review by
07/21/2014

“What made my experience positive with Spectrum Restoration was that they came out right away. They did the big picture really well but I don't think they were as good on the details. The customer service is very good. I'm not sure I would use them again if needed. I was referred to them from another company. It was my only time using the company. I would not refer them to anyone. I'd give them a B.”

Review by
07/18/2014

“We had a burst pipe in our basement, and Spectrum Restoration Services helped dry out our basement. The response time was quick, and they brought the right equipment. They got the job done very professionally, neatly, and quickly. They earned an A+.”

Review by
07/15/2014

“They cleaned up the basement after a flood. The workers were great, and they did a very thorough job. Everybody was very polite. I would definitely call them back if the need arose. I would rate them as an A+.”

Review by
07/14/2014

“Spectrum Restoration Services has done a lot of work in our house. They are very professional and organized. They always call to confirm when they are coming, and they complete the work exactly when they said they will. They get an A+.”

Review by
07/11/2014

“They are polite and nice. A furnace hose leaked in our basement, and they dried it out and took care of the problem. The quality of the work was excellent, and I had no problems with the crew at all. I’d give them an A+.”

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