Spectrum Restoration Services
11th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Spectrum Restoration Services has received 4.8 out of 5 stars based on 43 customer surveys conducted through GuildQuality.
5
41
4
0
3
0
2
1
1
1
11th year as a Best Pick Call
"At Spectrum, we believe the best way to serve our customers is to focus on quality customer interactions and excellent solutions. Our priority is to get on-site quickly. Spectrum's highly trained technicians use high-tech drying solutions to mitigate further damage and restore your home, while also restoring your peace of mind."

Cory Hansen | President
Company Information
Services Offered
Spectrum Restoration Services provides 24/7 emergency services for water and flood damage restoration, applied structural drying, and fire and smoke damage restoration in addition to mold remediation services.
Services Not Offered
The company does not offer mold assessment tests or attic mold remediation.
Warranty
The company offers a 100 percent customer service guarantee.
Company History
Spectrum Restoration Services has been a part of the Chicagoland community since 1995 and has operated for 24 years under the same ownership.
Distinctions
Spectrum Restoration Services is an EPA Lead-Safe Certified Firm and is also certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC).
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton
Address
2600 Beverly Drive Suite 105
Aurora, IL 60502
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

Spectrum Restoration Services has received 4.8 out of 5 stars based on 43 customer surveys conducted through GuildQuality.
5
41
4
0
3
0
2
1
1
1
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
03/05/2021

“On average, everybody that came to my house did a great job.”

Review by
02/26/2021

“The overall scope of work met my expectations. They were able to minimize the water damage that would have been extensive. They were great!”

Review by
02/26/2021

“They were timely. I could make the appointment quickly. They worked on two locations before we sold it. They cleaned the tile and did a fabulous job!”

Review by
02/26/2021

No review comments provided

Review by
02/26/2021

No review comments provided

Review by
02/26/2021

“They are very professional and have awesome people!”

Review by
02/25/2021

“Brian Olsen has exceptional service.”

Review by
02/25/2021

“They were very professional and polite. They did an excellent job.”

Review by
02/25/2021

“They did what I hired them to do and did a great job.”

Review by
02/25/2021

No review comments provided

Review by
02/25/2021

“I'd like to recognize Brian Olsen for their exceptional service.”

Review by
02/25/2021

“The gentlemen who came out did a great job. They worked extremely hard. They have a top-notch team!”

Review by
02/25/2021

“They are a great company.”

Review by
02/25/2021

“Communication was great.”

Review by
02/25/2021

“They were very professional. They got done what needed to be done.”

Review by
02/25/2021

“The guy who came out did a good job.”

Review by
02/25/2021

“They cleaned my carpet effectively.”

Review by
02/25/2021

“They're reliable, courteous and efficient.”

Review by
02/25/2021

“They did a great job on the family room.”

Review by
02/24/2021

“They were fast and efficient.”

Review by
02/24/2021

“Their customer service is fantastic.”

Review by
02/24/2021

No review comments provided

Review by
02/24/2021

“After the carpet was fully cleaned I vacuumed it and I picked up so much dirt it was unbelievable. Even though it had just been cleaned. I had to call them back to clean it but they did not put the treatment and had to call them again. It was a lot of checking up on their work and there was a failure to follow through with their work initially.”

Review by
02/13/2020

“The number of different people I worked with were all great.”

Review by
10/08/2019

“I thought the whole clean up job was fantastic and that the crew was very fast and efficient.”

Review by
10/08/2019

No review comments provided

Review by
09/24/2019

“Brian is great to work with. He is always willing to help and has no problem with doing so, and gets back to me right away if I have any questions.”

Review by
09/24/2019

“I would like to recognize the technician for exceptional service.”

Review by
02/22/2019

“Yes, Jason my project manager did an amazing job. He was always available to me and was incredibly helpful throughout my project.”

Review by
02/22/2019

“The entire team was great”

Review by
02/21/2019

“They did great in all areas.”

Review by
02/19/2019

“Everything from communication to quality of work and sensitivity to working in my home. The company was very professional!”

Review by
02/18/2019

“They got there very quickly so there was very little damage.”

Review by
02/13/2019

“Spectrum Restoration Services met or exceeded my expectations in the immediate cleanup and in getting the mold out.”

Review by
02/08/2019

“In all areas of water damage, they took care of them.”

Review by
02/08/2019

“Extremely happy with their work and professionalism!”

Review by
02/08/2019

“I was satisfied that I did not have to have someone there.”

Review by
02/08/2019

“I was most satisfied with their professionalism.”

Review by
10/01/2018

“There were two or three different gentlemen, I don't know their names, but they were all excellent. I would highly recommend Spectrum Restoration.”

Review by
09/07/2018

No review comments provided

Review by
09/05/2018

“I was satisfied with their communication and promptness.”

Review by
08/25/2018

“I fell they met all my expectations in all areas because they did exactly what they said they would do.”

Review by
08/25/2018

“Everything they did was above what I had expected.”

Review by
10/30/2017

“They came in very quickly, set up, and left the house in good condition. They did water damage work. They did mold remediation. It was an A job. They did a good job.”

Review by
10/30/2017

“The work got done, and it was done well. There had been some water damage issues in a condo, and they restored that. I'd give them an A.”

Review by
10/30/2017

“They are very timely. I had called on a Sunday for an emergency situation. They were able to get somebody to my house quickly to assess the situation, and then the next day they were able to get some of their equipment over there. So, for a restoration company you can't ask for more than that. It was a broken sub pump and I had water damage in my basement. So, they reacted quickly and prevented any mold. I would grade them an A+. They did a really good job. This is the second time I actually used them, and I would definitely call Spectrum Restoration Services again.”

Review by
10/30/2017

“I know they had a lot going on with my laundry room. They did both, I would grade them a B. Because they came out very timely and ripped up the carpet, but it was a little disappointed about how they stacked it. They did a very good job with ripping out the carpet, and they did the mold thing and dried it all out very quickly that was done in one day.”

Review by
10/30/2017

“They were very professional. The process went quite quickly. They took time to explain the process throughout the—explained the steps throughout the entire process, and they finished. They did water damage work. There was water in the basement. I'd give them a strong B+.”

Review by
09/13/2017

“They were just very prompt and addressed the issue very quickly. We had a washing machine that malfunctioned. We had water in our main floor that then leaked into our ceiling in our basement and onto the floor in the basement. I would give them an A. I would recommend Spectrum.”

Review by
09/13/2017

“We had a flood. They were very timely, they were informative, and they did a really nice job. We've never had a flood issue before, but they were very helpful. I'd give them an A. I would absolutely recommend them.”

Review by
09/13/2017

“When they said they're coming, they're prompt, I called them—I can't help but to be honest with you. We had a flooding issue, so they drained out the house. I'd give them an A. I would recommend them.”

Review by
09/13/2017

“They got up pretty quick. They were pretty friendly. They did a great job, followed up on it, and got it done within a couple days. We had a water heater leak, and the property in the basement got a lot of water. They came in within two hours of me noticing it. They got the fans going, flushed all the water out—as much as they could—got everything dry and taken care of. I would give Spectrum an A+.”

Review by
09/13/2017

“They were on time. They knew what they were doing. They were very professional. It was a good experience. We had a hardwood floor in our kitchen that had been damaged while we were on vacation. Water from the refrigerator drained all over the floor and sat there for a few days. They were able to mitigate the damage and repair the floor. I'd give them an A+.”

Review by
09/13/2017

“They responded quickly. I was in a bit of a jam. I had water coming into my basement, and they responded quickly and told me what they were going to do. They came over that night and did work, and then they told me what they were going to do to more permanently fix my issue, which they did. So, I was very happy with them. I had a flood in my basement, and they got the water out, came over that night, started getting the water up. They brought machines over to dry everything out. They had to talk out drywall because insulation got wet. I'd give them an A overall.”

Review by
09/13/2017

“They were just very professional. They were just drying out some of the stuff—water damage. I'd give them an A+. I would recommend them.”

Review by
09/13/2017

“They were very fast and very professional. I had some water damage, and they were drying it out and preventing it from spreading. I would grade them an A.”

Review by
09/13/2017

“Everything was really good. They were really clean, neat, on time, and quick. Everything was good. They did water damage remediation. My basement flooded. I'd give them an A+.”

Review by
09/13/2017

“Overall, there were just no problems. They did water damage remediation for me. I'd give them an A+.”

Review by
09/13/2017

“They had a very friendly staff and did it in a timely fashion. It was a sub pump that failed. I would grade them an A—just a little higher.”

Review by
09/13/2017

“It was fine. Spectrum Restoration did what they needed to do. Nothing good, nothing bad—we just called them in, they got the job done, and it was done. They were doing water damage remediation. I'd give them a B. The only thing weighing them down was that they were pretty expensive.”

Review by
09/08/2017

“They came right away—a lot of communication, great customer service. I had water leaking downstairs. Everything is working up to expectations now. I would give them an A overall. I would recommend them.”

Review by
09/08/2017

“Spectrum Restoration Services made sure it was done correctly. We had water extracted from our basement because it flooded. No complaints; doing well. I think they deserve an A. I already have recommended them.”

Review by
09/08/2017

“They were flexible, and they were easy to work with. So, they were in and out and got everything done. We had a small water issue in the bathroom. So, they dried out the floor and the ceiling below it. I would give them an A.”

Review by
09/08/2017

“They've worked for me twice, and both times they cleaned up a black water flood in two separate houses I lived in. I had bad luck in both houses. They did a great job. They show up at all hours of the night, and they just make you feel like everything's going to be OK. It turns out it's great both times. Every time I see them I'm like, 'I really hope I don't have to see you again.' They're very keen and professional. I don't have any complaints at all. They deserve an A.”

Review by
09/08/2017

“They did the basement. Water, we had water damage. It was, everything was OK, it was professional. Excellent.”

Review by
09/08/2017

“They had good communication and good service. They did mold remediation and carpet cleaning. I was overall satisfied with no complaints. They deserve an A.”

Review by
09/08/2017

“They did the work when the basement flooded. As soon as they saw I had water damage, the first question they ask you is—if I was more educated I would have never let AAA spend a nickel. I had a hard education learn. The first question they asked me was what kind of insurance I had and what was the coverage. I had full coverage for that. AAA sent them in. When they originally set up the appointment, they said no problem, we'll cover it. They come in, destroy my basement, and then AAA turns around and says, 'Oh, by the way, to put the sump pump in, you only get $5000.' Spectrum did $5000 worth of damage to my house in the first hour they were here. They ran those fans for three days. Then we ran out of money. They wound up yanking their stuff and leaving out of here. I had a lower unit that was still flooded with ten inches of water after they left, after a week that I wound up doing it. I had to fix all the drywall myself and take care of it all myself, everything. They're not honest with the homeowners up front. I'm going to give them a poor grade because how can they leave after three days, pull the fans out, and say 'You're all dried out,' and all you do is open the door to the lower crawl, and there's ten inches of water in it—moisture. They took my money, and they ran. Some of their service was fine. They don't tell people up front.”

Review by
06/24/2016

“I had a very good experience, they were very helpful. Spectrum was the one that came to do the dry out for water damage. They did the dry out, they got carpeting ripped out, they identified any possible issues with mold contamination, and they addressed it all. I think they turned it over within 4-5 days. They had to take out the carpet, then they did something to test it and see if it was recoverable. They got out there quickly, as soon as they got out there, the gentleman that did the over view got working on it right away. As soon as he checked the meter to find where there was water damage behind the drywall, he started the investigation and the dry out. They were very expedient. I had no issues at all, everything he said they would do they did. They're an A+ company.”

Review by
06/24/2016

“It was in the basement, over the years we had some water problems. Last year he worked on the malfunctioning of the water heater. It went bad; there was a leak where the water was coming out. We had to pull up the entire carpet then get rid of some drywall. They gave us mold relief. The bathroom was also damaged, so we had to literally re-do the bathroom, it was quite a bit. It's been a while, I really don't remember, we had other issue with the house. I think they came and dried it as much as they can. I would put an A. They came, did a good job, and they left. I know if I had a bad experience it would stick in my mind.”

Review by
06/24/2016

“I  had a leak that was down in the basement drywall that ran on the floors. They did a mold remediation because there was obviously mold in the walls. I got their number from somebody else, the heating company gave me their number and said, 'They're the best, if you want it done right, call them.’ They did drywall removal in the basement, windows, and ledges. Then they treated and came in with the air quality test after some time to follow up. I like that they were on time, took care of me, and did a good job. That's all I care about. The overall experience was definitely an A+.”

Review by
06/24/2016

“It was fine. As I recall, it was the water heater that broke. It leaked water out. They cleaned the carpet; they sucked the water out. They showed up on time, they were prompt, they were efficient, and they did the job they advertised they'd do. My recollection was that it was an A.”

Review by
06/24/2016

“I think they left one part incomplete. Good work, but a slight issue. It was water damage.”

Review by
06/23/2016

“They were very professional and efficient. They did water mitigation. I would give them an A grade overall.”

Review by
06/23/2016

“Everything was fine. Nothing stood out. We've used them twice, so it's not a problem. A grade from me, no issues.”

Review by
06/23/2016

“They're efficient, but they take their time, and they're thorough. They did flood repair. I would give them an A.”

Review by
06/23/2016

“They were efficient. They cleaned up some water that was in the basement. They're an A, I would recommend them.”

Review by
06/23/2016

“I wasn't here when the work was done. Overall, it was positive. It was water damage. My son was here when they did the work. I'd give them an A.”

Review by
06/23/2016

“Everything was fine. He explained everything and he was professional. They were on time. It was a small area in the basement. I would give them an A rating.”

Review by
06/23/2016

“I liked the attitude of the employees, and that they showed up on time. They were addressing some water damage that I had. I'd probably give them an A.”

Review by
06/23/2016

“Spectrum was very timely and professional. They were restoring a basement that was damaged due to flooding. They get an A grade from me.”

Review by
06/23/2016

“They were reliable, on time, and they did the job well. We had a leak in the stairs. I'd give them an A rating. No issues. I thought they did a great job.”

Review by
06/23/2016

“They were very timely with the work and communication on what they were doing. The timeframes were outstanding. The actual folks that I was in contact with were very knowledgeable. I had water in my basement, so they dried out my basement for me. Overall, I would give them an A.”

Review by
06/23/2016

“My experience with Spectrum was very positive. Consistent, responsible, pleasant customer service, polite, and appropriate. I had a problem with pipes on the second floor, and the water flooded to my garage. They were drying; they had a machine. I would give them an A, A+ actually for everything.”

Review by
06/23/2016

“I had a great experience. They came in, they did what they said when they were going to do it, and everything ended up exactly as they planned. They were helping with water mitigation on our floors. Overall, it was an A.”

Review by
06/02/2016

“I felt that they were very knowledgeable in what they were doing. They were very personable, good at communicating, and their follow up was good. They did water cleanup for me. I would say they were an A company.”

Review by
06/02/2016

“They explained what they needed to do, they did it in a timely fashion, and we didn't have any issues with them. They needed to move some mold that somehow got into the walls because of some leaky pipes. I would give them an A.”

Review by
06/02/2016

“They  were courteous; they took the time to answer questions, did a good job, and explained everything from A to Z. They had to tear down my bathroom because it flooded. They were excellent, A.”

Review by
06/02/2016

“They  did a great job. My basement flooded, so they dried everything out, ripped the carpet out, and cleaned everything else. I don't think they had to do mold remediation. They deserve an A.”

Review by
06/02/2016

“It was fine. They came promptly, they did their work, they got out and explained everything that they had done. I had some flood issues. I'd say they're an A. They were in and out quickly.”

Review by
06/02/2016

“It was kind of a stressful time. They were really professional, had great customer service, they did what they said they were going to do, and they were on time. I don't remember if they did mold remediation after the fact, not recently anyway. I'd rate them an A rating.”

Review by
06/02/2016

“They  did what they said and they were on point—we were good with it. I had a basement flood and they pretty much took care of it, came out, cleaned it all up, and got it done. It was a sewer back up, so pretty nasty. They did a great job. I'd say they're an A.”

Review by
06/02/2016

“They were very quick to respond in an emergency situation, very nice, and very respectful. They exceeded our service expectations. They cleaned up some water damage and took care of some mold that had developed. I'd give them an A grade.”

Review by
06/02/2016

“They  were fine, they were really good. Their customer service was superior. They followed through on everything and explained everything they were doing. They were very helpful and courteous. I felt very comfortable with them in my home taking care of these and making sure everything was done to my complete satisfaction. I had a mold issue. They tore my closet apart and my living room ceiling. They removed all the mold spores, patched everything up, repainted everything, and made it look brand new like nothing ever happened. I would give them an A grade”

Review by
06/02/2016

“Spectrum  shows up on time. They do an incredibly good job—best of the best. My husband and I own rental properties. They've done a variety of different things for me and I think of them first every time. They did a house for me two days ago, carpet cleaning. I'm using them for that. Unfortunately, I've had a couple of water issues where something gets wet for some reason or another, and they come and dry it out. They're really good. Overall, I'd give them an A.”

Review by
06/02/2016

“I did have a problem though. I turned it in to my insurance company. I told them the heating people were over here. They said it was because the bathroom vents weren't vented to the outside. They were vented according to code at the time the house as built. The insurance company wouldn't pay off; I was really disappointed with that. Spectrum has nothing to do with that. They did the job, they did what they told me they were going to do, finished on time, and charged me what they said they were going to charge me. I'd give them an A. I thought they did a good job, got rid of the problem.”

Review by
06/02/2016

“I  used Spectrum. They came and they did everything. They did a good clean up job. They first had to put some fans in there. Whatever they said they were going to do, or when they were going to do it, they did. They were in and out in no time. It wasn't disruptive to our family. They were recommended to me by my brother who is a State Farm agent. He said he had had good luck getting properties restored. If I ever need it again, they'll be the ones I call. I honestly would give them an A+ because there was nothing that concerned me. There's been some time that's gone by and nothing concerned me. Very punctual, cleaned up everything. When they left, everything was done. I didn't actually do anything; they did the entire job. I have no complaints.”

Review by
06/02/2016

“In general, we had a positive experience. They’re a little expensive, but the service was great. The folks were friendly, professional, did their job quickly, and got out. It was good all the way around. It was some water intrusion that came out of a sump pump into the basement, they cleaned it, checked the walls, made sure there wasn't water in the walls, then dried it and got it all set. The work would be an A.”

Review by
06/02/2016

“I like the people who were working there. The person that answers the phone is very friendly and helpful. I felt like they were trustworthy people. The equipment and the actual services that were performed were good. It was water restoration. There was water in the home when a pipe burst on the floor. They used sands and were pulling up carpet. They earned an A.”

Review by
06/02/2016

“They were prompt. I got their name through another organization that does plumbing and heating and stuff. I called them and said 'Help!' They were good. They took care of what needed to be done, plus they worked with the insurance. I think they call it water mitigation. My lower level got water in it. I guess I'd rate them an A.”

Review by
06/02/2016

“They were thorough, professional, and effective. They did mold remediation for me. I'd definitely give them an A. I'd recommend them, I'd hire them again.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: