ProTech Water Damage
8th year as a Best Pick
Best Pick 2017
certified company
Based on 373 Surveys
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Verified General Liability Ins.
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Compiled Score: star star star star star
ProTech Water Damage has received 5 out of 5 stars (A-rating) based on 373 customer surveys conducted by Best Pick Reports.
8th year as a Best Pick Call
"ProTech Water Damage's certified technicians use high-tech equipment and advanced drying systems to provide fast, efficient drying for our clients. When your home suffers damage, our expert technicians can help you file a claim and will work with your insurance company. Customer service is our number one priority."

Sherry Featherstone | President
Company Information
Services Offered
ProTech Water Damage offers emergency water and sewage extraction, applied structural drying, mold remediation, reconstruction, and duct cleaning. The company provides free estimates to homeowners. According to ProTech, emergency response time is typically 90 minutes or less, and service is available 24/7, including holidays.
ProTech offers a satisfaction guarantee.
Company History
Founded in 2003, the local company states that it has provided professional services to over 9,000 homeowners and businesses throughout Chicagoland.
ProTech is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC).
Additional Information
ProTech suggests waiting to call the insurance company until after a technician arrives to help determine if filing a claim is worthwhile.
Areas Served
Northern Chicago, North Shore, Northwest Chicago Suburbs, Southwest Chicago Suburbs, Western Chicago Suburbs

“Everything was good. They did water damage and mold remediation. I was out of town dealing with a family emergency, and they did a fantastic job of working with me. I feel like they went above and beyond. I would grade ProTech an A+.”

“They were wonderful. A major pipe disintegrated, and they cleaned the carpet and the ceiling tiles before the plumber came. They were very meticulous—really good. I had an excellent experience. I would give them an A+.”

“It was excellent. There was water damage from a ruptured pipe. The gentleman was extremely professional and did a great job. They get an A from me, and I'd recommend them to a friend.”

“It was water damage from a sump pump that stopped working. The technician was excellent. I would recommend them to a friend. I would give them an A+ rating.”

“They are awesome. I had no problems with their work. I actually like them a lot. They helped with water damage. I was pleased, and I would recommend them.”

“That was last Summer, and we had a very good experience with them. They were very nice, professional, polite, courteous, and they cleaned up everything really well. Whenever they were in or out, it was like they were never here. And one thing that was especially nice is, they put stuff back. I didn't have to take a picture to remember where everything went. If they moved something, they put it right back where it was, and it really made it a better experience than it could have been. It was unsettling to have the water damage, but they didn't make more of a mess. I would grade them A across the board. I had no problems at all. If they said they were going to be here at a certain time, they were here. If I had a question, they answered it. It went very smoothly, from start to finish. I really got to know them and their different specialties that they brought in, like painting and carpeting. They were really excellent.”

“They were outstanding. We had black mold. They were very helpful. I would recommend them.”

“They did basement water damage restoration. They repaired what was damaged; all they did was dry it out. They did excellent work; no problems.”

“They followed through, and they helped me find people to do other stuff that they didn't do. They decontaminated the area. I had water damage, and they did the decontamination of that and worked with the plumber to find out where the water was coming from. I would grade them an A+.”

“They were efficient, and they cleaned everything; that's what I liked most about them. That and they just did a good job. They did water restoration of the lower level of my house. I would grade them an A+. I would recommend them.”

“They were right on time with the estimate. My insurance stayed the same, so overall it was pretty good. We had some flood damage in the gym in the basement of the house, and that's what they fixed. I would grade them an A+.”

“It was great. It was remediation work; we had a pipe that broke. They were very prompt, on time, and got the job done quickly. They were very nice, so overall it was really good. I would grade them an A+.”

“It was water damage work that they did for me. I would grade them an A+.”

“They were great. So far it's keeping the water out. It was general water restoration work. I would grade them an A+. I would most likely recommend them to a friend.”

“They took up our carpeting, because we had mold damage, and I was pleased with them. I would grade them an A+.”

“We haven't had any issues, as far as I know. They just did the regular water mold remediation. I would grade them an A+.”

“They worked to avoid a leak from the sump pump. They hadn't put together a joint really well where the tech valve was. It had been spraying the basement with water. This was on my pre-closing and walkthrough. The water hadn't been there a long time, so it was easy to get it dried out quickly. I would grade them an A+.”

“ProTech did general water damage work. I would grade them an A+.”

“It was fine work; everything was good. Everything was done fine and cleaned up. We had water damage in the powder room on the first floor. They removed it, and it was fine. I have no complaints. Everything was fine, and I would recommend them to a friend.”

“They were there when they said they would be there. They re-drywalled the garage. I would grade them an A-.”

“My sump pump went out. I had no complaints. They finished the work in a timely manner, and they were clean when they left.”

“We were very pleased—no complaints. I would recommend them to a friend. They got it done as quickly as possible, and they were very neat. My whole basement flooded right after my mother got sick, and they were helpful.”

“It was general work for me. I would say they were very good. I would likely recommend them to a friend.”

“They did mold remediation. I would grade them an A. They were very clean, and they seemed very knowledgeable. I would recommend them.”

“They were great. I had no complaints. The work was for water damage.”

“I think they did water damage work on my downstairs. I remember them being very good. I had no complaints whatsoever. I would recommend them to a friend.”

“It was water damage work they did. I would grade them an A.”

“ProTech did some water damage work. The gentleman that came out at the time was very nice to us and very detailed with the work he did. He helped us out at a very difficult time. I would grade them an A. I would most likely recommend them to a friend.”

“They do a great job. The work was for the basement; we had a lot of water. I would grade them an A, all across the board.”

“They were great. We had a crack in our foundation, so we had water coming in and a little bit of mold. I would grade them an A.”

“They cleaned up after themselves, and they were prompt. They were polite. They cleaned up our basement after some flooding. I would grade them an A-.”

“I didn't believe that what they were going to do to stop the problem was going to work. I was shocked with the results, I was really surprised. I had water running in my bathroom five hours before I noticed it. And it went all the way down into the basement and caused a small flood in the basement. I didn't believe that they could get that up and dry it out. Someone else came, and I think they sent them, they had to replace a cabinet. I would grade them an A. I had the cabinet fixed, but the first part was cleaning up the water. The second part was to get the cabinet fixed, and it took a long time.”

“ProTech was great. It felt like the guy that was here generally felt bad for us about our situation. We had a flood, and I was in the middle of studying for the bar exam—he was really understanding about everything. I feel like he was really up-front and honest about what he could do to make the situation as best as it could be, considering the circumstances. They had the floor system installed to suck up the water from our wet floor. It was there for over a week with dehumidifiers and stuff. I would grade ProTech as an A.”

“They were thorough, professional, and on time. They didn't waste a lot of time, and they had good people on the job. We had a powerless, back-up sump pump that worked off of village water pressure that somehow turned on itself, and the next thing you know, we had 16 inches of water in the basement on a perfectly clear day. They were involved in cleanup—getting stuff out of there, disinfection, that kind of stuff. Our insurance company steered us their way, and we could not have been more pleased with ProTech. Without question, they're an A across the board—that's how good they are.”

“They were able to do it fast, and I didn't have to wait. They were clean, polite, and professional. It was just all-around good. They had to remove existing insulation that was soaked from a broken pipe, and then they reapplied insulation in the crawlspace. The customer service was very good. They were very nice, and they were very clean and tidied up everything. They were definitely an A.”

“The guy was friendly. They got the work done quickly. I had some water damage, so they pulled it out with a suction device. Some carpeting was wet, too. I would give them an A grade.”

“ProTech was good. They did a good job cleaning up. They cleaned up the water damage that we had in our basement—that's what I liked about them. I believe our plumber recommended them. I'd rate them as an A.”

“I liked everything about ProTech. They were courteous, and they knew what they were doing. They cleaned everything up, and they did a good job. They had to cut up the walls and air dry everything, and they put in some stuff to prevent mold. They did a full job. They're an A.”

“I liked their professionalism. A connection to our sump pump had become disengaged, and it was squirting water all over our basement. They came in and took care of rescuing our basement, and I would give them an A.”

“They showed up and did the work. They did what they said they were going to do. They cleaned out our basement from water damage, and they took up the wood floor, which was pretty difficult. I'd give them an A grade.”

“ProTech was pretty prompt. It was for water damage, and they were doing the cleanup portion of it. I chose them based on a positive referral that I got; part of the reason I chose them was because of response time. I would probably say they're an A.”

“If I have water damage again, I will definitely call ProTech. They came quickly, and they were very careful workers. I would definitely recommend them. A few weeks after it happened, the owner called me and asked how things were, and I was very impressed with that. The front window well was plugged up, and the water came into the basement like Niagara Falls. They definitely get an A+.”

“ProTech was terrific. The technicians were courteous and understanding. I gave them a lot of problems, and they did excellent work. They were sanitizing because stuff kept backing up into my laundry room. I would grade them as an A.”

“I liked ProTech's service. They were very fast, and their customer service was great. They fixed water damage in a basement and sprayed for mold. They get an A+. I loved them.”

“ProTech did some work in my old home right before I moved. I had some pipes burst right before I put that property on the market and sold it, so I had them come out and do some water remediation. They were great—very professional. They were terrific. They provided a lot of direction in terms of what to do after the fact. They kind of walked me through the whole process, which I thought was helpful. I would say it was an excellent experience.”

“The sewer line between the house and the septic tank froze thanks to our polar vortex. The sewer backed up into the house and went down into the basement. It did an incredible amount of damage to the floor, ceiling, and all kinds of stuff. As I recall, they did a good job of cleaning up. The insurance company recommended them. They said, 'Here, we'll get these people to do it.' They were the ones who did the environmental cleanup, because I had sewage all over. It was not a nice experience, and I would say ProTech did an excellent job. They really did. The guy's name was Benjamin McCauly, and he did a great job.”

“They were wonderful. I would give them an A+.”

“I would definitely say that the work was good. They were very professional. They knew what they were doing, and they were in and out in a timely manner. There was as little destruction to the house as possible in view of the fact that they had to go through the living room, into a bedroom, and down into the crawl space through a pipe and a hole. I would say they did an excellent job without creating havoc on the rest of the house. I would give them an A+. They did a good job.”

“ProTech seemed to be on top of things. They came when they were supposed to and cleaned up, so I thought it was good. I had mold they took care of. I found out about them when they came out to give me an estimate for my insurance company. My insurance company had called them, and I liked them the best. They seemed to be on top of things, so I went ahead with them. They cleaned up well after their service. Hopefully, I never have to use them again, but if I do have the need, I would call them back. I would give them an A rating.”

“ProTech came on time, and they did work on time. They were professional. If I am not mistaken, I think my plumber told me about them. I'd give them an A because they were excellent, and I have no complaints.”

“I had some work done by ProTech. I had a few incidents they've helped me with. The most recent one was a restoration job for flooding. They did very well, and the service was very responsive. I would definitely rate them the highest score for sure.”

“We had some work done by ProTech. We would give them an A. It was excellent work. They were great.”

“They were very good. I would give them an excellent score.”

“I felt ProTech was very good—very professional and very careful about bringing in the equipment and everything. I had some plumbing problems for a pipe that had cracked in the basement, so they had to come in. My plumbers were the ones that recommended ProTech for the cleanup in the crawlspace. There was a crack somewhere, and before the plumber would come in and work, they wanted that all cleaned up and sanitized. ProTech did a good job. They were an excellent company, and I have no complaints.”

“We got some work done, and I think the guy that came was very professional. He did what he was supposed to do. I would give them the best score. They're an A.”

“We had a flood, and ProTech did some work for us. They did a great job. The basement is perfect. My plumber recommended the company. I would give them an A.”

“They did some work for me over the last year. The gentleman called on us first and then followed through with everything. Aside from the actual repairs, he was great to work with and very responsive. He fixed the hole in the ceiling caused by the water, and the follow-up was great. He even called back about a week or so later to make sure everything was OK. Our insurance agent recommended them, and it was great. I would give them an A+.”

“I had restorative issues, and they did what they said they were going to do. I actually got ProTech through my insurance. I'd give them an A+.”

“We had some water that had come into the basement, and it soaked about a third of the carpet area down there. They detached it from the floor and from where it was. They removed a piece of a statue or something that weighed about 300 pounds, and they set up a couple of blowers underneath it, which is your standard thing. They set it up conveniently, and they checked for water damage behind the wall. I thought their attitude, in general, was very good. I'd give them an A++.”

“Their work was A+.”

“They did quality work with a quick response. I had a sewer back up, and they did cleanup for me. They were recommended by somebody else. I'd like to give them an A+.”

“They did a great job. I'd give them an A.”

“They dried up water damage that I had from a broken pipe. They did it in a timely manner, and they did a great job. They were very good as far as communicating what they were doing and why they were doing it. I think the insurance company recommended them to us. I'd give them an A.”

“ProTech did everything, and I didn't have to do a thing. They had to take out the old carpeting because I had a water pipe burst. They cleaned it and sanitized it, and when they left, everything was done, completed, and clean. It was ready for me to get new carpeting to lay down. They did it within a couple or hours, everything was neat and clean, and there was no mess left for me. I think they deserve an A.”

“They did good work. They fixed the pump when the pump broke down. They fixed it and put the line in. They did a good job and had good customer service. They were an A.”

“They should get an A.”

“ProTech thoroughly cleaned and sanitized our basement. They saved the carpeting from getting mold. They replaced the carpet, moved several pieces of furniture, and made sure the drywall was also clean and free of mold. They were very fast. They were referred to us by a plumber that we used. I would give them an A.”

“They did a very nice job. They were there quickly, and they were thorough. They helped to make sure that we didn't have any lasting effects after having some sump pump issues. We were referred to them by a plumbing company. I'd give them an A.”

“They were good. They were responsive, and they were available. They dried the basement out when there was water damage. The company was recommended by our plumber. I would probably give them an A.”

“The gentleman who came to service the location was very professional, very courteous, and very responsive. He was competent, which was good. They worked doing our remediation for a flood. I had used them before for a different flood, and they were referred to me by my insurance company. I would give them an A.”

“I had work done by ProTech. I liked their scheduling and communication. It was very good. They did damage cleanup from a flooding experience, and they were recommended by my plumber. Their service was an A.”

“I wasn't there when the work was done, but they completed the work in a timely manner. There wasn't a problem. So far, I am pleased. It was pretty well done. I don't have any issues with them.”

“They've actually done work for us several times. The last time, they were really responsive. Even though there was a lot of work to be done out of this area because of flooding, they got to us very, very quickly. Our pump went out in a rainstorm, and we had flooding in our basement. They were responsive. They came out, put the dryers in place, got the excess water up, and tore out some dry wall that we then had repaired. I would give them an A. They were great.”

“We had work done by ProTech five or six months ago, and they were efficient. They came in, did their thing, and got out, and I had no more problems. They did a good job. I would definitely recommend them to other people. Our basement was flooded, and they had to lift everything up, dry everything out, and get rid of stuff. I would say that the company is an A.”

“They were good. They helped dry out the problems from the water that leaked through the walls, and they did a good job. I would give them a ten out of ten. They were excellent. I had no complaints and no problems.”

“I had work done by ProTech, and I would give them an A.”

“They did a satisfactory job. They cleaned up the water damage after our pipes broke. We got their information through our plumbers; they recommended ProTech. They're an A.”

“I would give them an A.”

“I had the flood damage, so they were trying to get the water out of my condo, and I was given their information by a plumber. I liked that they were really helpful, and they worked around my schedule to get things taken care of. It was really nice. I would give them an A.”

“I had work done by them. Gerry helped me out, and he was very good. The service was good overall. They came out, and they took care of what needed to be taken care of. We had some sewage that went into the crawlspace that they had to clean up. I would say they're an A.”

“I had work done by ProTech, and everything was fine. They came in and cleaned it up. It was good. They were fast. I'd rate them as an A.”

“I had water damage in my kitchen, and ProTech was very efficient and very quick to respond to my needs. They had to dry out my kitchen and my basement. The plumber recommended them to me, and they were an A.”

“I believe I had work done last fall or winter, and it was fast and effective. I really was glad that we had called them. We had a blockage in our plumbing system; I think the toilet had actually backed up through one of the pipes and onto the basement floor. It wasn't a good thing, but it wasn't as horrible as it sounds. A plumber who was here fixing the clog was the one who told us to call ProTech. I would give them an A.”

“They showed up when they said they were going to show up, and they worked really hard to make sure we were happy. It all worked out. They had to pull up the carpet and fan because we had a little bit of flooding in our basement. They were recommended by someone at our plumbing company. They're an A.”

“ProTech was fabulous—extremely good. We had a massive flood of maybe three feet of water in our basement. We needed it drained out, and they came in immediately and removed everything. Giving them an A+ would not even suffice; there should be a grade higher—that's how good they were.”

“They were wonderful. They sent two men out who were very courteous and very capable. They were extremely nice and very thoughtful about how they did things and how they communicated with us. I would use them again in a minute, and I'd recommend them to others. I would say they did A+ work. They were outstanding.”

“They did a phenomenal job. They did a complete cleanup, and they had everything in and out of there quickly. They were very thorough and professional. I would give them an A.”

“They did some work for me in the past. I called our plumbing contractor, and they recommended ProTech. I thought the man who came was very professional and very thorough. We had a sewer backup, and he cleaned it up. The quality of the work was very good. He was here for, I think, 12 hours, but not all at once—he came back two days in a row. The cleanup was very good. I would use them again, and I recommended them to someone else. I would give them whatever the highest grade is—an A+. I was very impressed.”

“ProTech did excellent work. They got the water out of our crawl space—they were very good, and everything was fine. Two or three people came out to do the work. They were in and out, and I was just so happy to get it done. I would rate them as an A+. I would use them again.”

“We had a flood, and ProTech Water Damage came in. My desk could have been ruined, but they got it all up and sanitized, and the carpet was just like new. Their response time was excellent, and they were very nice and very courteous. Our plumber told us about them, and I would definitely use them again. I'd grade them an A+.”

“ProTech was fabulous—they were the greatest. We had something dripping in our ceiling in the kitchen from my husband's bathroom. I had mold, and they had to cut the mold out of the back—it was terrible. There were maybe three or four technicians. My plumber recommended them. A+.”

“Everything was wonderful. I had a flood in my family room and bedroom, and they took care of it. They were recommended to me. I had no problems with them—they did everything fine. They were an A+.”

“ProTech Water Damage did some work for me, and they did a very good job. Our basement was flooded, and they used four or five blowers and two humidifiers, and they dried it up. That was my first time using them. I asked our plumber, who was working on our sump pump, if he knew anybody since they did a lot of basements. He said, 'No. We just know about this company. They do a good job.' I said, 'You think I should get them to dry the basement?' He said, 'Yeah. It would be a good idea.' So I did, and they did a very, very nice job. I would give them an A.”

“They responded very quickly, and they did a nice job. We had a sewage backup in our basement, and they came out within a couple hours and cleaned everything up. Overall, they did a very good job and responded quickly, which is the important thing. I'd rate them an A+.”

“They were so quick to respond to our call. We had a flooded basement, and they got the water out and dried it out. They had the fans and everything set up for a few days. Our plumber recommended them. They were able to do the job in a sufficient amount of time, and they were considerate of my home and surroundings. I'd give them an A+. They're dependable, reliable, quick, and do good work. I would use them again if I had the need.”

“I was pleased with ProTech. Two people came out, and they were very nice. I had water downstairs, and they pumped it out. Then they brought big fans in, and they put some sort of disinfectant down. The plumber that put the sump pump in recommended them. They got here on time, they completed the work in a timely manner, and the work was completed to my specifications. I'd say they're an A+ company.”

“They were efficient and courteous, and they did a good job. I had a flood, and a friend of mine told me about them and gave me their number. They sent out three people, and they pulled up the carpet. They got here on time and completed the work on time. They only had to come back to pick up the carpet outside—they put it all outside to dry out. They took it away and brought it back the next day. I would give them an A+. I think they're good.”

“They did some work for me in April, and they were very good. I appreciate them very much. I got some water in my lower level—my family room—and they dried out the carpeting real well, and I was very happy with it. The quality of the work was fine—it was an A+.”

“The gentleman, when he called to set things up, was very responsive. He got back to us right away and was just very good to work with. We had water in the basement, and he excavated that water and put dryers down there and all that fun stuff. The quality of work was very good. He did what he said he was going to do—very professional and explained everything very well. There was no, 'Oh, I'll be here at this time,' and then show up at another time. A friend of ours had used them in the past. I would use them in the future—I have the card here in my Rolodex. They did great work, and they did everything they said they would do. I would rate them an A+.”

“They did fine. They did what they said they were going to do, and they were in and out—as fast as they could—and they didn't cause any trouble. They were kind of off to the side, so they were almost invisible. We had water damage. They lifted the carpets up, put fans in, and dried out the carpets. They drilled holes in the wall and dried out the walls. The time frame they finished their work in was exactly what they told me, so it was good—right on time. The workers were quiet, pleasant, and invisible. I'd give them an A+. I thought they did well.”