ProTech Water Damage
9th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 283 Surveys
Our Certification Process
Best Pick Guarantee
Verified General Liability Ins.
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Compiled Score: star star star star star
ProTech Water Damage has received 5 out of 5 stars (A-rating) based on 283 customer surveys conducted by Best Pick Reports.
9th year as a Best Pick Call
"ProTech Water Damage's certified technicians use high-tech equipment and advanced drying systems to provide fast, efficient drying for our clients. When your home suffers damage, our expert technicians can help you file a claim and will work with your insurance company. Customer service is our number one priority."

Sherry Featherstone | President
Company Information
Services Offered
ProTech Water Damage offers emergency water and sewage extraction, applied structural drying, mold remediation, reconstruction, and duct cleaning. The company provides free estimates to homeowners. According to ProTech, emergency response time is typically 90 minutes or less, and service is available 24/7, including holidays.
Warranty
ProTech offers a satisfaction guarantee.
Company History
Founded in 2003, the local company states that it has provided professional services to over 9,000 homeowners and businesses throughout Chicagoland.
Distinctions
ProTech is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC).
Additional Information
ProTech suggests waiting to call the insurance company until after a technician arrives to help determine if filing a claim is worthwhile.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“I think his name was Dan, he was excellent. I had water in the basement because my ejector pit failed. He dried it up and checked mold and that kind of stuff. He was awesome. I'd give him an A. Everything was fabulous. Extremely likely to recommend them.”

“They were really good. They were super responsive. Their response time and their follow up was really good. The work they did was excellent. They cleaned up well after themselves. Everything about them was really, really good. They've just done restoration. I would give them an A+. I would highly recommend them.”

“The employee who did the work was great. We had water damage and so they took away most of the drywall in our basement and took the water out. I would grade them an A+. We used them over a year ago and the employee who did the work Meade he was great. Yes, he was awesome.”

“They were great, we had a natural disaster in our house with a busted whirlpool tub in a home we just bought, raining from the second floor to the first floor. And they came out pretty immediately and they set up shop and did what they were suppose to do, they did an excellent job. I would grade them an A. It was sort of an emergency situation and they came over right away.”

“They do excellent work. They were great. It was for water damage restoration. They cleaned everything out.”

“I had them out twice. Just really friendly. They're very forthcoming and they communicate very well. There were a couple times where I'd give them an A+ overall. They couldn't come out because they only had a couple of hours each day and they communicated that to me before they got here. Overall great experience. We had some mold in the garage leading up to the floorboards of a bathroom upstairs and they came in and took care of all of that. A+. I've had them out twice. The first time it was our basement, the second time it was the garage leading to the bathroom. Jerry is just above and beyond. ”

“It was good. They were professional. It was an overall good experience. It was a good experience in a bad situation. It was water restoration. Everything they did it went well. It was an A+. I'd be extremely likely to recommend them.”

“They did a great job, came back multiple days and over the weekend to get the floor dried. They take as long as it takes to get the job done. I'd give them an A+.”

“They were on time, they jumped right to it, and the gentleman that took care of me, took some extra trips out here to check on things, to make sure things were going right. And I thought their service was excellent. I had some water damage on one of my walls that went from my kitchen down into my basement. I would grade them an A+.”

“They were awesome. I've had them a couple of times, because I have backup in my basement. And they are clean, nice, efficient they do a nice job. I would grade them an A+. They are awesome when they say they are going to be there, they are there within the hour.”

“They were awesome. They were responsive, they were sympathetic and empathetic and took care of everything. We had sewage problem in the basement. I would grade them an A+. I would absolutely recommend them and I have them in my book in case I need them again.”

“I didn't have any hesitation to leave them there working alone. I felt comfortable with the guys. It was restoration. I would give ProTech Water Damage an A+. They did a really good job. I was very happy with them. I would highly recommend them.”

“ProTech Water Damage were great. Just really responsive and quick. They were able to start the work right away and get it done. I'd give them an A.”

“ProTech Water Damage did my basement water damage. They came very quickly when I needed them, they were very, very on the spot, they followed through, brought some extra equipment because my floors were warped. They brought some equipment to see if they could possibly soak the moisture out and possibly unwarp the floors but it didn't work. However, we gave it a college try. It was very good. They were very on the spot. A, excellent work, no complaints.”

“I was very satisfied. I thought ProTech Water Damage were professional. The fellow who worked in my house was very thorough and I thought that they took a very professional approach to everything. I was impressed. You get a mix of people in Chicago. You don't know what you're getting, and I would definitely use them again. I would give them an A for the whole thing. It was for water damage, basically removing a section of drywall that had become damaged and potentiality of black mold, things of that nature.”

“I actually dealt with them twice because we had a flood and then we had a second flood and I would say I got the same crew, or at least a guy nameed Dan was super nice, very personable. And I think the owner even came by the second time and was very kind. They just dried out our basement both times. I would give them an A.”

“They were very courteous and did a very good job. They were doing water damage restoration for me. I'd give them an A+. I would recommend them.”

“They came very quickly and were very thorough about the work they did. I had a flood in the basement so they came in and cut out drywall and fixed it back up afterward. I would grade them an A+. They did everything that I needed. They were very much on time. They were good all around.”

“They were responsive. They did mold remediation or site review of potential water damage. I'd give them an A+ overall.”

“They just did their job like they were supposed to. We had some leaks in the basement and they were getting rid of the damps and getting it out of there. The company was an A+. Their quality of work was fine.”

“They did very well. They were doing a lot of things. I would say they're A+.”

“Good speedy service. It was water remediation. I'd give them an A+.”

“I will say that ProTech Water Damage responded immediately, and they were very professional and quick. They responded to a flood. I would grade them an A+ and I would recommend them.”

“I had basement flooding. They were just real conscientious of getting water up and deodorizing and everything that I expected and I was really happy with them. I'd give them an A+.”

“They were just very responsive to my problems. My boiler overflowed and they cleaned it up. A+, they were good.”

“The tech that was leading the project, he was a very nice, helpful guy. It was water damage. They'd be an A+.”

“Just reliable service and I've had nothing but positive experiences. I've used them several times. It was just water damage. I'd give them an A+.”

“They did a very good job. Yes, they did restoration job. I would grade them an A. I was very pleased with it and my wife was too. I would recommend them.”

“I think ProTech Water Damage did a nice job. I think they are straightforward and they came in and they did what they said they would do and they did a nice job. We had a flood and they came and they cleaned it up. Then we had to have the room redone. The sump pump failed. It was the basement, but it was the unfinished bay room in the basement. It was all basement but it was mainly the finished basement. They cleaned up everything. They threw out thirty-nine years' worth of work. We thought they did a nice job. I'd give them an A. I thought they were pretty good. I thought the quality of work was good. These guys have subcontractors so we might have got a good one, but he did a nice job for us.”

“They just dried up some things. We had a pump explosion so they did a lot of that kind of stuff. It was mostly water damage. I'd give them an A. It was done well. I didn't have any issues. They were nice. They came on time and got everything done pretty quickly. They cleaned up. I think they're pretty good. I made them come back twice. I wanted them to re-clean because I wasn't sure.”

“ProTech Water Damage worked on in one of my rental properties so they were able to just take care of it and they worked well with us. I'd give them an A. There weren't any complaints. I would absolutely recommend them.”

“They did a good job. They were doing a sewer cleanup. Overall, I would give them an A.”

“They were very professional, on time, showed up when they said they would, work was completed as expected, and they were easy to deal with. They did restoration. Overall, I would give them an A.”

“They treated my crawl space. They did what needed to be done. It wasn't a very big job. The guy was friendly. I would give them an A. There wasn't much work.”

“They came in, they knew exactly what to do, they were very efficient, they were very courteous, and they were very thorough. I was a little freaked out and they handled it all very professionally. I thought they did a good job. My hot water heater exploded all over my basement and flooded it and they came and dried out whatever got wet and sprayed. They cleaned it up, dried it up, and I got it right away. It was good. I would give them an A. They came very quickly and promptly and took care of everything. And they came back later and picked up their equipment as they said they would.”

“They were very thorough and responsive and did good work. I'd give them an A overall.”

“They did a very good job. They fixed up my basement. I would have no complaints at all. Everything is fine. If anybody asks me I will tell them they did a good job.”

“They were respectful of my home in the way they walked through and the material they put down while they were ripping the wall down. I would grade them an A. I would most likely recommend them.”

“They were very professional, very timely, just all around pleasant. It was water damage. My water heater broke, which of course flooded the place. They came in. They cleaned up. They made sure the base boards were off and made sure I didn't start growing things. Then they came in and replaced the floors. I would give them an A.”

“ProTech Water Damage were dependable. They came as soon as they could. They brought in extra humidity fans to take out the moisture. They came practically in the middle of the night. They followed what they said they were doing, came back, and checked on it. They had to wait until the moisture was at a certain level before they took out the fans. They did everything they said. I'd give them an A.”

“They were concerned, thorough, and on the job. There were no delays, very nice, very courteous, very prompt. They worked with our budget when we weren't getting a lot of insurance money. They were able to help do restoration without tearing everything apart. Overall, I would give them an A. Hopefully my friends never need them, but I would recommend them.”

“I thought they did a good job. They showed up on time. They were neat. They were clean. They were cost conscious. They didn't need to do something that was originally on the estimate so they just took it off so it wasn't in the final price. They were fair and honest. They did the mold remediation in my attic. I'd give them an A. They were on time.”

“Everything was good. They did water damage and mold remediation. I was out of town dealing with a family emergency, and they did a fantastic job of working with me. I feel like they went above and beyond. I would grade ProTech an A+.”

“They were wonderful. A major pipe disintegrated, and they cleaned the carpet and the ceiling tiles before the plumber came. They were very meticulous—really good. I had an excellent experience. I would give them an A+.”

“It was excellent. There was water damage from a ruptured pipe. The gentleman was extremely professional and did a great job. They get an A from me, and I'd recommend them to a friend.”

“It was water damage from a sump pump that stopped working. The technician was excellent. I would recommend them to a friend. I would give them an A+ rating.”

“They are awesome. I had no problems with their work. I actually like them a lot. They helped with water damage. I was pleased, and I would recommend them.”

“That was last Summer, and we had a very good experience with them. They were very nice, professional, polite, courteous, and they cleaned up everything really well. Whenever they were in or out, it was like they were never here. And one thing that was especially nice is, they put stuff back. I didn't have to take a picture to remember where everything went. If they moved something, they put it right back where it was, and it really made it a better experience than it could have been. It was unsettling to have the water damage, but they didn't make more of a mess. I would grade them A across the board. I had no problems at all. If they said they were going to be here at a certain time, they were here. If I had a question, they answered it. It went very smoothly, from start to finish. I really got to know them and their different specialties that they brought in, like painting and carpeting. They were really excellent.”

“They were outstanding. We had black mold. They were very helpful. I would recommend them.”

“They did basement water damage restoration. They repaired what was damaged; all they did was dry it out. They did excellent work; no problems.”

“They followed through, and they helped me find people to do other stuff that they didn't do. They decontaminated the area. I had water damage, and they did the decontamination of that and worked with the plumber to find out where the water was coming from. I would grade them an A+.”

“They were efficient, and they cleaned everything; that's what I liked most about them. That and they just did a good job. They did water restoration of the lower level of my house. I would grade them an A+. I would recommend them.”

“They were right on time with the estimate. My insurance stayed the same, so overall it was pretty good. We had some flood damage in the gym in the basement of the house, and that's what they fixed. I would grade them an A+.”

“It was great. It was remediation work; we had a pipe that broke. They were very prompt, on time, and got the job done quickly. They were very nice, so overall it was really good. I would grade them an A+.”

“It was water damage work that they did for me. I would grade them an A+.”

“They were great. So far it's keeping the water out. It was general water restoration work. I would grade them an A+. I would most likely recommend them to a friend.”

“They took up our carpeting, because we had mold damage, and I was pleased with them. I would grade them an A+.”

“We haven't had any issues, as far as I know. They just did the regular water mold remediation. I would grade them an A+.”

“They worked to avoid a leak from the sump pump. They hadn't put together a joint really well where the tech valve was. It had been spraying the basement with water. This was on my pre-closing and walkthrough. The water hadn't been there a long time, so it was easy to get it dried out quickly. I would grade them an A+.”

“ProTech did general water damage work. I would grade them an A+.”

“It was fine work; everything was good. Everything was done fine and cleaned up. We had water damage in the powder room on the first floor. They removed it, and it was fine. I have no complaints. Everything was fine, and I would recommend them to a friend.”

“They were there when they said they would be there. They re-drywalled the garage. I would grade them an A-.”

“My sump pump went out. I had no complaints. They finished the work in a timely manner, and they were clean when they left.”

“We were very pleased—no complaints. I would recommend them to a friend. They got it done as quickly as possible, and they were very neat. My whole basement flooded right after my mother got sick, and they were helpful.”

“It was general work for me. I would say they were very good. I would likely recommend them to a friend.”

“They did mold remediation. I would grade them an A. They were very clean, and they seemed very knowledgeable. I would recommend them.”

“They were great. I had no complaints. The work was for water damage.”

“I think they did water damage work on my downstairs. I remember them being very good. I had no complaints whatsoever. I would recommend them to a friend.”

“It was water damage work they did. I would grade them an A.”

“ProTech did some water damage work. The gentleman that came out at the time was very nice to us and very detailed with the work he did. He helped us out at a very difficult time. I would grade them an A. I would most likely recommend them to a friend.”

“They do a great job. The work was for the basement; we had a lot of water. I would grade them an A, all across the board.”

“They were great. We had a crack in our foundation, so we had water coming in and a little bit of mold. I would grade them an A.”

“They cleaned up after themselves, and they were prompt. They were polite. They cleaned up our basement after some flooding. I would grade them an A-.”

“I didn't believe that what they were going to do to stop the problem was going to work. I was shocked with the results, I was really surprised. I had water running in my bathroom five hours before I noticed it. And it went all the way down into the basement and caused a small flood in the basement. I didn't believe that they could get that up and dry it out. Someone else came, and I think they sent them, they had to replace a cabinet. I would grade them an A. I had the cabinet fixed, but the first part was cleaning up the water. The second part was to get the cabinet fixed, and it took a long time.”

“ProTech was great. It felt like the guy that was here generally felt bad for us about our situation. We had a flood, and I was in the middle of studying for the bar exam—he was really understanding about everything. I feel like he was really up-front and honest about what he could do to make the situation as best as it could be, considering the circumstances. They had the floor system installed to suck up the water from our wet floor. It was there for over a week with dehumidifiers and stuff. I would grade ProTech as an A.”

“They were thorough, professional, and on time. They didn't waste a lot of time, and they had good people on the job. We had a powerless, back-up sump pump that worked off of village water pressure that somehow turned on itself, and the next thing you know, we had 16 inches of water in the basement on a perfectly clear day. They were involved in cleanup—getting stuff out of there, disinfection, that kind of stuff. Our insurance company steered us their way, and we could not have been more pleased with ProTech. Without question, they're an A across the board—that's how good they are.”

“They were able to do it fast, and I didn't have to wait. They were clean, polite, and professional. It was just all-around good. They had to remove existing insulation that was soaked from a broken pipe, and then they reapplied insulation in the crawlspace. The customer service was very good. They were very nice, and they were very clean and tidied up everything. They were definitely an A.”

“The guy was friendly. They got the work done quickly. I had some water damage, so they pulled it out with a suction device. Some carpeting was wet, too. I would give them an A grade.”

“ProTech was good. They did a good job cleaning up. They cleaned up the water damage that we had in our basement—that's what I liked about them. I believe our plumber recommended them. I'd rate them as an A.”

“I liked everything about ProTech. They were courteous, and they knew what they were doing. They cleaned everything up, and they did a good job. They had to cut up the walls and air dry everything, and they put in some stuff to prevent mold. They did a full job. They're an A.”

“I liked their professionalism. A connection to our sump pump had become disengaged, and it was squirting water all over our basement. They came in and took care of rescuing our basement, and I would give them an A.”

“They showed up and did the work. They did what they said they were going to do. They cleaned out our basement from water damage, and they took up the wood floor, which was pretty difficult. I'd give them an A grade.”

“ProTech was pretty prompt. It was for water damage, and they were doing the cleanup portion of it. I chose them based on a positive referral that I got; part of the reason I chose them was because of response time. I would probably say they're an A.”

“If I have water damage again, I will definitely call ProTech. They came quickly, and they were very careful workers. I would definitely recommend them. A few weeks after it happened, the owner called me and asked how things were, and I was very impressed with that. The front window well was plugged up, and the water came into the basement like Niagara Falls. They definitely get an A+.”

“ProTech was terrific. The technicians were courteous and understanding. I gave them a lot of problems, and they did excellent work. They were sanitizing because stuff kept backing up into my laundry room. I would grade them as an A.”

“I liked ProTech's service. They were very fast, and their customer service was great. They fixed water damage in a basement and sprayed for mold. They get an A+. I loved them.”

“ProTech did some work in my old home right before I moved. I had some pipes burst right before I put that property on the market and sold it, so I had them come out and do some water remediation. They were great—very professional. They were terrific. They provided a lot of direction in terms of what to do after the fact. They kind of walked me through the whole process, which I thought was helpful. I would say it was an excellent experience.”

“The sewer line between the house and the septic tank froze thanks to our polar vortex. The sewer backed up into the house and went down into the basement. It did an incredible amount of damage to the floor, ceiling, and all kinds of stuff. As I recall, they did a good job of cleaning up. The insurance company recommended them. They said, 'Here, we'll get these people to do it.' They were the ones who did the environmental cleanup, because I had sewage all over. It was not a nice experience, and I would say ProTech did an excellent job. They really did. The guy's name was Benjamin McCauly, and he did a great job.”

“They were wonderful. I would give them an A+.”

“I would definitely say that the work was good. They were very professional. They knew what they were doing, and they were in and out in a timely manner. There was as little destruction to the house as possible in view of the fact that they had to go through the living room, into a bedroom, and down into the crawl space through a pipe and a hole. I would say they did an excellent job without creating havoc on the rest of the house. I would give them an A+. They did a good job.”

“ProTech seemed to be on top of things. They came when they were supposed to and cleaned up, so I thought it was good. I had mold they took care of. I found out about them when they came out to give me an estimate for my insurance company. My insurance company had called them, and I liked them the best. They seemed to be on top of things, so I went ahead with them. They cleaned up well after their service. Hopefully, I never have to use them again, but if I do have the need, I would call them back. I would give them an A rating.”

“ProTech came on time, and they did work on time. They were professional. If I am not mistaken, I think my plumber told me about them. I'd give them an A because they were excellent, and I have no complaints.”

“I had some work done by ProTech. I had a few incidents they've helped me with. The most recent one was a restoration job for flooding. They did very well, and the service was very responsive. I would definitely rate them the highest score for sure.”

“We had some work done by ProTech. We would give them an A. It was excellent work. They were great.”

“They were very good. I would give them an excellent score.”

“I felt ProTech was very good—very professional and very careful about bringing in the equipment and everything. I had some plumbing problems for a pipe that had cracked in the basement, so they had to come in. My plumbers were the ones that recommended ProTech for the cleanup in the crawlspace. There was a crack somewhere, and before the plumber would come in and work, they wanted that all cleaned up and sanitized. ProTech did a good job. They were an excellent company, and I have no complaints.”

“We got some work done, and I think the guy that came was very professional. He did what he was supposed to do. I would give them the best score. They're an A.”

“We had a flood, and ProTech did some work for us. They did a great job. The basement is perfect. My plumber recommended the company. I would give them an A.”

“They did some work for me over the last year. The gentleman called on us first and then followed through with everything. Aside from the actual repairs, he was great to work with and very responsive. He fixed the hole in the ceiling caused by the water, and the follow-up was great. He even called back about a week or so later to make sure everything was OK. Our insurance agent recommended them, and it was great. I would give them an A+.”

“I had restorative issues, and they did what they said they were going to do. I actually got ProTech through my insurance. I'd give them an A+.”