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“They weren't organized.”

“I would like to recognize Dan. He was great.”

“I was satisfied because they came quickly and were very responsive.”

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“They were fast and that was satisfying. They did everything in a really timely manner.”

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“I would like to recognize Mr. Castello for his exceptional service.”

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“I would like to recognize the leader of my crew for his exceptional service. He was very personable and nice. He made things easy to understand.”

“They are very efficient and wonderful to work with.”

“ProTech Water Damage met or exceeded my expectations. I thought they had a great response time.”

“ProTech Water Damage met or exceeded my expectations in regards to the whole thing. They were okay. They did the job.”

“I was most satisfied with the fact they came on a Sunday. They came quickly and did the work quickly even when they were tired. I respected that.”

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“The overall quality was great.”

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“All areas met or exceeded my expectations.”

“They were definitely responsive when needed. The second portion of the job took a little bit of time due to lack of scheduling but that wasn't too bad.”

“They met my expectations because my entire basement was perfectly clean.”

“They met my expectations with the plastering because it was a difficult area, and he did a beautiful job.”

“I am the most satisfied? with their promptness. They showed up right away.”

“They met my expectations with their timeliness.”

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“They met all of my expectations. They were very prompt and helpful. We didn't have to wait at all for them to come out.”

“I would like to recognize the owner, and Manny who was awesome. Everyone that was at my house was an A player. They all went above and beyond and I have been in construction before. Also the lead guy, I believe his name was Simon. I have not had a great experience like this ever with construction. It's an A-plus all the way.”

“The quality of work was good overall.”

“They were extremely responsive, their price was competitive, and they did a good job!”

“Their was a guy named bobby and I would like to recognize him. He was incredibly kind, nice, and very helpful.”

“They just did what they said that they would do. They were fine.”

“I would like to recognize Mike. He came out a couple weeks ago and he was awesome. He removed my tiles and he did a really professional job. I think his son was with him but I'm not sure but today Daniel came out. Daniel was very prompt and he notified me when he would come. He did a great job. I used a different company for a different project I like Protech much better. They are more honest and they genuinely wanted to do a good job whereas this other company saw me as a dollar sign.”

“They met or exceeded my expectations regarding the great workmanship and everything turned out well. The reimbursement and the follow up with the insurance company was great.”

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“They were very thorough and responsive and did good work. I'd give them an A overall.”

“They were very professional, on time, showed up when they said they would, work was completed as expected, and they were easy to deal with. They did restoration. Overall, I would give them an A.”

“They did a very good job. Yes, they did restoration job. I would grade them an A. I was very pleased with it and my wife was too. I would recommend them.”

“They were really good. They were super responsive. Their response time and their follow up was really good. The work they did was excellent. They cleaned up well after themselves. Everything about them was really, really good. They've just done restoration. I would give them an A+. I would highly recommend them.”

“I didn't have any hesitation to leave them there working alone. I felt comfortable with the guys. It was restoration. I would give ProTech Water Damage an A+. They did a really good job. I was very happy with them. I would highly recommend them.”

“I don't remember their name but somebody did the work and did a great job. They did a very good job. They did it quickly. They had to dig down ten, eleven feet, and they sealed it and we haven't had a problem. I'd give them an A+.”

“The employee who did the work was great. We had water damage and so they took away most of the drywall in our basement and took the water out. I would grade them an A+. We used them over a year ago and the employee who did the work Meade he was great. Yes, he was awesome.”

“They just dried up some things. We had a pump explosion so they did a lot of that kind of stuff. It was mostly water damage. I'd give them an A. It was done well. I didn't have any issues. They were nice. They came on time and got everything done pretty quickly. They cleaned up. I think they're pretty good. I made them come back twice. I wanted them to re-clean because I wasn't sure.”

“They overcharged and I will never go back to them again. They were highly rated and I think they just over charged the insurance company and myself. Water damage, mitigation of the water damage in the basement, they did the work and they wouldn't negotiate a price that was reasonable and customary with the insurance company and I wouldn't ever use them again.”

“They were concerned, thorough, and on the job. There were no delays, very nice, very courteous, very prompt. They worked with our budget when we weren't getting a lot of insurance money. They were able to help do restoration without tearing everything apart. Overall, I would give them an A. Hopefully my friends never need them, but I would recommend them.”

“They were very professional, very timely, just all around pleasant. It was water damage. My water heater broke, which of course flooded the place. They came in. They cleaned up. They made sure the base boards were off and made sure I didn't start growing things. Then they came in and replaced the floors. I would give them an A.”

“I actually dealt with them twice because we had a flood and then we had a second flood and I would say I got the same crew, or at least a guy nameed Dan was super nice, very personable. And I think the owner even came by the second time and was very kind. They just dried out our basement both times. I would give them an A.”

“At first it was really positive but they moved the refrigerator right in the way when they left. And I asked them to come back and put it in the right place where we could access our cabinets and they never did. So, they were great when they were here, but when I asked them to come back, they ignored me. I asked that they fix what they left awkward and that was a mess. And I never got a write up on some of the materials and what I needed for the insurance or some things like that. They did a good job while they were here, except they sawed through the plywood by mistake at one part. So, there is saw dust in my basement until it's fixed. I never heard back from them. But when they were here that day, I was pretty hysterical and they were really cool. They were very helpful with insurance; the insurance adjuster was going to come and they had to come and meet the adjuster and they were really great about that. So, I have to say there was a lot of good stuff. I just think that the follow up at the end, they moved the refrigerator in this one spot where it would make it hard to move it back over the now weakened floor I thought it was a bone head move. I would grade them an A-. Because I think they should have finished completely. When they were here they were pretty great and the guy answered his own phone on his truck. If I had questions when they were on their way, and they came more than one day. I think they came pretty quickly and they were punctual when meeting the adjuster. They were going to walk away, but I told them they had to cover with a tarp or something and they covered with some butcher paper which was insufficient. Outside the disappointment of where they put stuff, I would be very likely to recommend them. I would call them back because I know them, I would just be more hip to the points you have to make while they are there onsite. You can't let them walk away and then try to get them back, it's not going to work. But it was also flood season, there was a big span of time between these two things because of the flood season—we were in May. But ours was not a flood season thing it was a refrigerator thing, so it was just the refrigerator broke and flooded everything. They were really quick but they were taxed they were very busy.”

“I felt like they worked with me well with my insurance company. It was just water damage in my garage. They handled it pretty efficiently. I would give them an A-.”

“They did a great job, came back multiple days and over the weekend to get the floor dried. They take as long as it takes to get the job done. I'd give them an A+.”

“The gentleman who came was very helpful and professional. He knew what he was doing. We had some basement flooring and we had had some sewage and so he cleaned that up. I'd give them an A.”

“They did a fine job. They were very efficient, they were clean, neat, and they did a good job. No complaints, A. I have no means of comparison so I just really have no complaints. I would recommend them highly.”

“The tech that was leading the project, he was a very nice, helpful guy. It was water damage. They'd be an A+.”

“Good speedy service. It was water remediation. I'd give them an A+.”

“It was very good, the people did whatever they had to do. They were on time and they came early a couple of times for water damage. After, they came back for the drainage. I would recommend them.”

“I felt like they were honest, came quick and they were on time. We had some flooding and they came in and did some clean up. It was done fairly efficiently and no problems. I'd say they're a B.”

“They came out, they did what they were supposed to do, and they left. We had some water damage. I'd give them a B.”

“The people cleaning up were very nice. They were very helpful in a very stressful time. We had some flooding. It's hard to rate a service like this, it's such a highly emotional time. It's excellent so I'd go with a B+.”

“They destroyed our basement. They have no care or concern for other things they destroyed. They gouged out our ceramic tile or porcelain tile and gouged out our wall and haven't paid for the repair. I would never use them again, never. I'm actually considering a lawsuit. I'm talking about suing them. From the workers to being completely disrespectful, for the time frame not being followed, to my house being completely destroyed, to the absolute lack of care or concern, and to the mess they left; everything is a zero.”

“I was very satisfied. I thought ProTech Water Damage were professional. The fellow who worked in my house was very thorough and I thought that they took a very professional approach to everything. I was impressed. You get a mix of people in Chicago. You don't know what you're getting, and I would definitely use them again. I would give them an A for the whole thing. It was for water damage, basically removing a section of drywall that had become damaged and potentiality of black mold, things of that nature.”

“ProTech Water Damage were dependable. They came as soon as they could. They brought in extra humidity fans to take out the moisture. They came practically in the middle of the night. They followed what they said they were doing, came back, and checked on it. They had to wait until the moisture was at a certain level before they took out the fans. They did everything they said. I'd give them an A.”

“I had them out twice. Just really friendly. They're very forthcoming and they communicate very well. There were a couple times where I'd give them an A+ overall. They couldn't come out because they only had a couple of hours each day and they communicated that to me before they got here. Overall great experience. We had some mold in the garage leading up to the floorboards of a bathroom upstairs and they came in and took care of all of that. A+. I've had them out twice. The first time it was our basement, the second time it was the garage leading to the bathroom. Jerry is just above and beyond. ”

“They came in, they knew exactly what to do, they were very efficient, they were very courteous, and they were very thorough. I was a little freaked out and they handled it all very professionally. I thought they did a good job. My hot water heater exploded all over my basement and flooded it and they came and dried out whatever got wet and sprayed. They cleaned it up, dried it up, and I got it right away. It was good. I would give them an A. They came very quickly and promptly and took care of everything. And they came back later and picked up their equipment as they said they would.”

“It was good. They were professional. It was an overall good experience. It was a good experience in a bad situation. It was water restoration. Everything they did it went well. It was an A+. I'd be extremely likely to recommend them.”

“They were awesome. I've had them a couple of times, because I have backup in my basement. And they are clean, nice, efficient they do a nice job. I would grade them an A+. They are awesome when they say they are going to be there, they are there within the hour.”

“They were awesome. They were responsive, they were sympathetic and empathetic and took care of everything. We had sewage problem in the basement. I would grade them an A+. I would absolutely recommend them and I have them in my book in case I need them again.”

“I think his name was Dan, he was excellent. I had water in the basement because my ejector pit failed. He dried it up and checked mold and that kind of stuff. He was awesome. I'd give him an A. Everything was fabulous. Extremely likely to recommend them.”

“They were on time, they jumped right to it, and the gentleman that took care of me, took some extra trips out here to check on things, to make sure things were going right. And I thought their service was excellent. I had some water damage on one of my walls that went from my kitchen down into my basement. I would grade them an A+.”

“I thought they did a good job. They showed up on time. They were neat. They were clean. They were cost conscious. They didn't need to do something that was originally on the estimate so they just took it off so it wasn't in the final price. They were fair and honest. They did the mold remediation in my attic. I'd give them an A. They were on time.”

“They were great, we had a natural disaster in our house with a busted whirlpool tub in a home we just bought, raining from the second floor to the first floor. And they came out pretty immediately and they set up shop and did what they were suppose to do, they did an excellent job. I would grade them an A. It was sort of an emergency situation and they came over right away.”

“They came very quickly and were very thorough about the work they did. I had a flood in the basement so they came in and cut out drywall and fixed it back up afterward. I would grade them an A+. They did everything that I needed. They were very much on time. They were good all around.”

“They were responsive. They did mold remediation or site review of potential water damage. I'd give them an A+ overall.”

“ProTech Water Damage were great. Just really responsive and quick. They were able to start the work right away and get it done. I'd give them an A.”

“Just reliable service and I've had nothing but positive experiences. I've used them several times. It was just water damage. I'd give them an A+.”

“They were very courteous and did a very good job. They were doing water damage restoration for me. I'd give them an A+. I would recommend them.”

“They did a very good job. They fixed up my basement. I would have no complaints at all. Everything is fine. If anybody asks me I will tell them they did a good job.”

“They treated my crawl space. They did what needed to be done. It wasn't a very big job. The guy was friendly. I would give them an A. There wasn't much work.”

“They were respectful of my home in the way they walked through and the material they put down while they were ripping the wall down. I would grade them an A. I would most likely recommend them.”

“I had basement flooding. They were just real conscientious of getting water up and deodorizing and everything that I expected and I was really happy with them. I'd give them an A+.”

“They were great. They were very thorough and very polite. Our basement flooded and they were getting rid of all the water. Overall, I would give them an A-. They weren't on time.”

“I will say that ProTech Water Damage responded immediately, and they were very professional and quick. They responded to a flood. I would grade them an A+ and I would recommend them.”

“They just did their job like they were supposed to. We had some leaks in the basement and they were getting rid of the damps and getting it out of there. The company was an A+. Their quality of work was fine.”

“They do excellent work. They were great. It was for water damage restoration. They cleaned everything out.”

“They were just very responsive to my problems. My boiler overflowed and they cleaned it up. A+, they were good.”

“They did very well. They were doing a lot of things. I would say they're A+.”

“They did a good job. They were doing a sewer cleanup. Overall, I would give them an A.”

“It was good. They did a good job and met my expectations. Overall, I would give them a B+.”

“It was a good, positive experience, good guys. Our entire basement flooded so ProTech Water Damage got rid of the water and they dried the whole place and sanitized it basically. I would give it a B+ overall. There was a little smell still. We wished that they kept the dehumidifiers a little longer. They did keep it for two days. I just wish that they kept the equipment a little longer because we had another company. We flooded last year too and they just kept it a little longer. I understand that it was a very critical time. Many people flooded this time so I understand. They did tell us that they had equipment and they measured further. It was OK. They did a good job. I'm not complaining.”

“I think ProTech Water Damage did a nice job. I think they are straightforward and they came in and they did what they said they would do and they did a nice job. We had a flood and they came and they cleaned it up. Then we had to have the room redone. The sump pump failed. It was the basement, but it was the unfinished bay room in the basement. It was all basement but it was mainly the finished basement. They cleaned up everything. They threw out thirty-nine years’ worth of work. We thought they did a nice job. I'd give them an A. I thought they were pretty good. I thought the quality of work was good. These guys have subcontractors so we might have got a good one, but he did a nice job for us.”

“ProTech Water Damage did my basement water damage. They came very quickly when I needed them, they were very, very on the spot, they followed through, brought some extra equipment because my floors were warped. They brought some equipment to see if they could possibly soak the moisture out and possibly unwarp the floors but it didn't work. However, we gave it a college try. It was very good. They were very on the spot. A, excellent work, no complaints.”

“ProTech Water Damage worked on in one of my rental properties so they were able to just take care of it and they worked well with us. I'd give them an A. There weren't any complaints. I would absolutely recommend them.”

“The guys were nice and I thought they worked hard to get everything done and were quick. We had water in the basement and they came in and remediated. I'd give them an A. They were nice. It was a messy job.”

“They were prompt they were thorough and they were honest. They did remediation on flooding in the basement. I would grade them an A+.”

“We had a little mishap with a broken pipe and we had a plumber come right away and arranged all of that. He said, 'oh you need to get a cleanup company here. This is who I recommend.' And I called them and they came fairly quick. And the whole experience was really all around them acting as a general contractor to do all the repair work that needed to be done afterward and I only wanted them to do the cleanup. I wanted them to come and clean up all the standing water, and dirty towels and whatever it may be and ceiling tiles in the basement. Just clean it up, take it out and that's it, I'll pay you for your service. But they had a big attitude about me not using them as a general contractor for the repair work. I talked them into leaving their dehumidifiers and if I remember correctly, I had to give them a deposit which was fine. And they left them, they worked for like two straight days and they came to pick them up, but it was still a whole big issue that I wasn't using them for the rest of the work and they wanted me to sign a contract initially, stating that I would use them and I wouldn't do it. It was a negative experience at the end of the day. If you sell yourself as a cleanup company, then do that and if it just so happens—maybe if they had a different attitude—, I would've considered using them. I just happened to have my own person, that's all. I had a broken sewer pipe and so the toilet backed up. Main floor and then the water seeped through the ceiling. It was OK work but I wouldn't use them again. I guess I'd have to give them a C. That just killed it for the whole deal. Customer service was the bad part. They were probably thinking they were going to make a big killing off of me.”

“So, I was in a panic situation and I called these people up and two guys showed up. they were dressed in t-shirts, not professional looking and they were like, ‘we got to tear your wall out, we got to do this, we got to do that, we'll start right now.’ Whoa whoa whoa, let's sit back here for a second. I said, ‘Hey you got any business cards?’ They were like, ‘Nah we don't have any business cards. We don't have anything.’ That's kind of unprofessional. These guys dressed sloppily with no business cards. Like, I got to think about this. And about a half hour later then comes a guy that's dressed in a uniform and he's got business cards and he's more professional. So, I let them start the job and they did kind of what they said they were going to do. I had water damage so they needed to tear out all my baseboards which they tore out all the baseboards in my whole basement and threw it in a pile. I couldn't even move down there. I just wouldn't call them again. I'm going to give them D. All the customer service was OK - first of all, you're in shock. You come home, you haven't been there in five days and your basement is all leaked up. Maybe it's me, maybe I'm just being negative. It wasn't like they came trying to make it better. I don't know. They followed through. They did all the billing and all that. Punctuality was fine.”

“I liked that the were keeping me informed about what was going on and getting the job completed. And how long it was gonna take to get the job completed. I had water damage in my basement so they redid my basement carpet, wall and stairway. I would grade them a B. When they did my stairway there is a gap between the wall and the stairway they didn't do a good job. It was poor quality.”

“They cleaned up after themselves, and they were prompt. They were polite. They cleaned up our basement after some flooding. I would grade them an A-.”

“They did basement water damage restoration. They repaired what was damaged; all they did was dry it out. They did excellent work; no problems.”

“They were great. We had a crack in our foundation, so we had water coming in and a little bit of mold. I would grade them an A.”

“They did a good job, but then they didn't hook up the water back into the pipe for the washer. So when I did a little bit laundry it reflooded the basement but they didn't charge us for that, so that was good. I would grade them a C.”