ServiceMaster Restoration by Bailey
5th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

ServiceMaster Restoration by Bailey has received 4.6 out of 5 stars based on 143 customer surveys conducted through GuildQuality.
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32
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5th year as a Best Pick Call
"ServiceMaster Restoration by Bailey is dedicated to providing excellent customer service in the event of a disaster. We are available every step of the way, 24 hours a day, 7 days a week, 365 days a year. From the moment disaster strikes, we are here to help you get your life back to normal."

Don Bailey | Owner
Company Information
Services Offered
ServiceMaster Restoration by Bailey provides water damage mitigation, mold remediation, pack-in and pack-out services, content manipulation, and storage services for residential and commercial customers.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
The family-owned-and-operated company was founded in 1999.
Distinctions
ServiceMaster Restoration by Bailey is a member of the Cherokee County and Cumming-Forsyth County Chambers of Commerce. The company is also an EPA Lead-Safe Certified Firm and is certified in water damage restoration by the Institute of Inspection, Cleaning and Restoration Certification.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
7770 Cumming Highway
Canton, GA 30115
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

ServiceMaster Restoration by Bailey has received 4.6 out of 5 stars based on 143 customer surveys conducted through GuildQuality.
5
97
4
32
3
11
2
3
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/01/2019

No review comments provided

Review by
09/04/2019

No review comments provided

Review by
09/04/2019

“They exceeded my expectations for timeliness. Our insurance company contacted them and they were out very quickly within an hour.”

Review by
09/04/2019

No review comments provided

Review by
09/04/2019

No review comments provided

Review by
09/04/2019

No review comments provided

Review by
08/29/2019

“They did a very good job and they were professional.”

Review by
08/28/2019

“They were very timely, efficient, and they got the issue taken care of quickly and promptly.”

Review by
08/15/2019

“There is no one in particular that I would like to recognize. Everyone involved was very professional.”

Review by
08/14/2019

“Service Master by Bailey exceeded my expectations in all areas! Everything was addressed in a very professional manner. They did an excellent job!”

Review by
08/14/2019

“They brought fans in and dried it out.”

Review by
08/13/2019

“The young men that came were professional and nice and did their best to get the work done as quickly as possible.”

Review by
08/13/2019

“Linda was very sweet and considerate. I was out on bereavement for my grandfathers passing and she brought a rose bush and a basket. It was very nice!”

Review by
08/13/2019

No review comments provided

Review by
08/13/2019

“I cannot remember her name but there was a lady who was ex-military who was extremely helpful.”

Review by
08/11/2019

No review comments provided

Review by
08/06/2019

No review comments provided

Review by
07/31/2019

No review comments provided

Review by
07/31/2019

“They met my expectations.”

Review by
07/30/2019

“The girl who came did an excellent job.”

Review by
07/30/2019

No review comments provided

Review by
07/30/2019

No review comments provided

Review by
07/30/2019

“They did a great job and listened to our concerns.”

Review by
07/30/2019

“They went above and beyond in all areas.”

Review by
07/30/2019

No review comments provided

Review by
07/30/2019

No review comments provided

Review by
07/30/2019

“The whole experience was great.”

Review by
07/30/2019

No review comments provided

Review by
07/30/2019

“Beware the labor price for repair work is unreasonable.”

Review by
07/30/2019

“They did not meet or exceed my expectations.”

Review by
07/30/2019

No review comments provided

Review by
07/29/2019

“Service Master by Bailey was professional and did a great job!”

Review by
07/27/2019

No review comments provided

Review by
07/27/2019

“It was all pretty good throughout the whole thing.”

Review by
07/27/2019

“They accidentally damaged the cover for my blinds. I did not report it because I was ill and not always at the house. I thought I could get a replacement at the local store. Unfortunately, they no longer make them.”

Review by
07/26/2019

“The guy who was in charge did a great job. The two ladies that came out to do the basement floor did a good job as well. I don't remember their names.”

Review by
07/26/2019

“Fran, Katie, Nicky, Don, Clint, all of them are great. The whole staff was exceptional.”

Review by
07/26/2019

“Excellent, professional, very caring.”

Review by
07/26/2019

“I was most satisfied with how quick they came out and their efficiency, especially two hours after it happens on a New Year's Eve Holiday.”

Review by
07/26/2019

“They exceeded my exceptions, in everything they did! The follow up, detailing the job, the responsiveness and she did not leave me with any questions. She made it clear along the way. The customer service was amazing! The office staff was amazing and the follow up was great!”

Review by
07/26/2019

“Throughout the project they certainly my expectations in every way in regard to promptness and efficiency?. They did as good of a job or better than I could have expected.”

Review by
07/25/2019

“As before stated, we were very pleased with their work”

Review by
09/07/2018

“They came out and checked on things after the service to make sure the concrete was dry. They measured for the carpet and wanted to let it dry another 24 hours before laying the carpet. I wanted it done right and I feel that they met my expectations.”

Review by
09/07/2018

“I would like to recognize everyone I worked with for their exceptional service. I have no complaints.”

Review by
09/07/2018

“I would like to recognize the lead guy for his exceptional service. He was very helpful, he gave me his number, and was very responsive. One of the hoses on the machine started leaking, and he came right out the next morning to take care of it.”

Review by
09/07/2018

“The follow-up was less than desirable, we had to call them to get information.”

Review by
09/06/2018

“Everything was satisfactory.”

Review by
09/05/2018

“I was most satisfied with their quick response.”

Review by
09/05/2018

“They were very helpful and were flexible. We had a situation and they were supposed to come out the next day. I guess whatever happened they could come out the same day I called. They also came back out to check up o the drying and they were just really flexible with that.”

Review by
09/05/2018

No review comments provided

Review by
08/30/2018

“They exceeded my expectations with everything.”

Review by
08/27/2018

“I liked that they were professional and knew what to do. They handled our problem completely.”

Review by
08/27/2018

“It was as expected.”

Review by
08/27/2018

“They met my expectations in all areas.”

Review by
08/27/2018

“They met or exceeded my expectations in everything.”

Review by
08/27/2018

“They were professional and the time frame was accurate.”

Review by
08/27/2018

“Clint Bailey should be recognized.”

Review by
08/25/2018

“They did a great job.”

Review by
08/25/2018

“I would like to recognize the technician who came out to our home for his exceptional service. He was excellent.”

Review by
08/25/2018

“I was most satisfied with how they remedied the situation once the damage happened.”

Review by
08/25/2018

No review comments provided

Review by
10/25/2017

“I had water damage. They came, ripped out all the carpet, put machines in there to make sure I didn't have mold or mildew, and checked all that because I had a water leak for two or three days, I guess. My renters were out of town and so it was at my rental property. They basically ripped all that out, and then I dealt with the insurance company at that point. I really couldn't say what I particularly liked; they did a good job for me, and they were fine. The guys were all respectful and nice, and I was only there part of the time. Like I said, my renters were there more than anything, of course, because that was on my old house that I used to own, and that I used to live in. I'd give them an A. I got to the point where I wasn't sure if everything was done the first time, and they actually sent somebody back out for me too, when they didn't need to. This was because, in the bathroom where the leak started, it smelled a little mildewed and so I talked to them. They sent somebody back out and went through an extra effort to do that for me, and there was actually no issue whatsoever. Even when I got out there, I was going, ah, it ain't that bad.”

Review by
10/25/2017

“We had a flood. They came the very next day and started on the drying out process. I certainly appreciated that. They were very professional. They checked in every couple of days, checking on the progress of it, and moved fans around, the dehumidifiers. They just did a great job. I'd give them an A.”

Review by
10/25/2017

“We had our basement flooded so they came in, put in sand, and tore up stuff for me. It was easy. I called them and they were there within twenty-four hours. It was great. They filed my insurance; I didn't have to worry about it. It was pretty easy. I'd say they're an A.”

Review by
10/25/2017

“Our basement flooded from the water heater and they just cleaned up, pulled up the carpets, and that kind of thing. They were just professional. They were just easy to work with: professional, good communication. I'd give them an A.”

Review by
10/25/2017

“ServiceMaster did home restoration after a flood. They were reliable, on time, had to come to the home several times to complete the job, and they always did a good job. I'd give them an A. I already have recommended them.”

Review by
10/25/2017

“They did remediation for my basement. It was pretty independent and they did a thorough job. I went through insurance—they dealt with insurance. I've been satisfied. I would say excellent, A+.”

Review by
08/02/2017

“They ripped out the flooring and sub flooring in an upstairs room that had gotten water damage. They were friendly, they showed up, they took care of business, and they were done. I would give ServiceMaster an A.”

Review by
08/02/2017

“Basically, all they did for us was dry out the floor. We had water damage and they dried out the floor boards. They showed up when they said they were going to, they were friendly people. I have no complaints. I mean, nothing over the top. They were just easy to work with. I'd give them an A.”

Review by
08/02/2017

“They actually came out. I had a flood. My water tank busted and it flooded the inside of the house, so they had to come in and set up a dehumidifier, and all that stuff. They worked with me pretty good on the times they could come out, get the equipment, and set it up. They were very personable also. I had a good experience. They were good to work with, took care of me, made all the problems go away, and were in-and-out. Can't say anything bad about them. I'll give them an A.”

Review by
08/02/2017

“They were drying out a leak. I liked that they came in, left the equipment, and left. They were very professional. I'd give them an A.”

Review by
07/27/2017

“We had some water damage mitigation done. They were easy to talk to, they answered the phone, and they came out when they said they were going to come out. I'd say they're an A+. They were very good; I would recommend them.”

Review by
07/27/2017

“ServiceMaster came out the very next day. They were timely and reliable. They helped out with water damage. I'd give them an A.”

Review by
07/27/2017

“They got the water out of our house. They were prompt, they got right into it, and got it done in no-time. I would say A+.”

Review by
07/27/2017

“They were great. It was fine; no problems. It was water damage that caused carpet stuff, because of the water damage.”

Review by
07/27/2017

“They were prompt in coming out and responding. They did water damage restoration. I'd give them an A.”

Review by
07/27/2017

“I liked that they communicated well and were respectful throughout the process. I'd give them an A+.”

Review by
07/27/2017

“Their follow-up was great. They did water damage restoration. I would give them an A.”

Review by
07/27/2017

“They're fast; they helped with water damage restoration. I'd give them an A.”

Review by
07/27/2017

“They were quick to respond and they did multiple things to dry out our basement. They ripped out some stuff. I'd give them an A. I didn't really talk to anybody. It was set up through the insurance company. I couldn't be sure.”

Review by
07/27/2017

“It was OK. They've done their job, done what they're supposed to do. As far as I know, there were no complaints about them. I had water damage. I'll give them a B anyway. They'd done what they're supposed to do on their part. I'll recommend them.”

Review by
07/27/2017

“ServiceMaster got the work done, and they were very sweet people, but they drove me crazy. They would come in and work an hour, and then leave; I never knew when they were coming, and what they were going to do, but they did get the work done. My service even took place in October, and it didn't get finished until December. They were doing water damage restoration. I'd probably give them a B. They got the job done; it's just that I felt like they weren't very business-like. They were there on time, they were there when we called them, as far as showing up for the first time. They didn't leave my place a mess at all. Probably unlikely that I'd recommend them.”

Review by
07/27/2017

“I believe what they did was dehumidify—remove water out of the basement. They kept me informed of what they were doing, and when they were going to be there, and were able to answer questions whenever I asked them. I'd give them a B. I really don't know on the punctuality, because I wasn't there at the time. I guess one thing they could've done—and I'm not sure they could've done it—there was a bookcase that had items in it that if I'd known, I could've cleared it. I mean, if they said something about clearing it, I could've cleared it because they cut the carpet out from in front of it, and didn't remove that section of carpet.”

Review by
07/27/2017

“ServiceMaster worked hard. They were thorough. They did the mold remediation, they did water damage, they did a little bit of carpet, well, just a small section. I'd give them a B-. They could have improved on the cleaning, ensuring that items in the home were not dirty. They had to cut up my hardwood —I don't know how to explain that but—so they were chipping it up, they got a bunch of junk in the air, and they didn't close off my air conditioning so the glue, my hardwood floors that were glued to the floor, got in the air.”

Review by
07/27/2017

“They showed up on time and got their stuff done. They did water damage restoration. I'd give them a B.”

Review by
07/14/2017

“They came within thirty minutes of when I had my disaster. I had a broken water pipe in the wall. They had just finished up. It was very, very good. The woman I spoke to—I was a little upset—she actually came out to the house because my husband was out of town, and she just wanted to check on me. I mean, that's just way beyond the call of duty. I'd give them an A.”

Review by
07/10/2017

“They did a good job and they did what they said they were going to do. I didn't have any problems with them. They removed all the floors and drywall, and left equipment to dry it. I had a plumbing issue that flooded the whole first floor of my house. They dried everything up, they cleaned the rug, got it ready for the new flooring to be put in, and for the drywall to be replaced. I was satisfied with the service provided; I'd give them an A. If somebody had this kind of problem, I'd recommend them.”

Review by
07/10/2017

“We liked what they did so we called them again. We had water damage that stained through our ceiling so they dried out our house. It's fine. Customer service was excellent. I'd give them an A.”

Review by
07/10/2017

“They arrived on time, and they got the job done. We had some water leaks in the house. Everything's fine. They were on time when they said they would be here, they did the work they said they would do, and if there were any problems, they came by and corrected them. I'd probably give them an A.”

Review by
07/10/2017

“Everything was good. They did really well. They dried out my entire living room, the drywall, my upstairs bedroom. They were real attentive. They came by every day to make sure everything was drying out the way it was supposed to, and they really did a good job. Everything was satisfactory to my expectations. I'd probably give them a B+.”

Review by
07/10/2017

“It was wonderful. There was no problem; they just did everything that they were supposed to do, and it was professional. It was a leak. I'd give them a B.”

Review by
07/10/2017

“I mean, they were quick, and came by every time I was concerned. They did water damage restoration. Everything is up to expectations now. I'd would say C. I probably would recommend them. They get started kind of late in the day when I needed to go to work. I had to sit and wait on them to get there about 10 o'clock. It wasn't really a poor service, there was just a gut feeling that bothered me, and I probably wouldn't use them again. I wasn't sure how honest he was being with me, and that might just be me. That, and I needed to be at work earlier than 11 o'clock.”

Review by
12/12/2016

“From the moment I called Service Master for help, they outperformed my expectations. They arrived and started fixing my water damage immediately. Their communication was clear and consistent. They explained everything they were doing and why, and they gave me a reasonable expectation of completion. Considering the surprise of a busted water heater and the sadness related to the flooding, Service Master made me comfortable with the process and the fact that it would all be OK in the end. I highly recommend them and would not hesitate to call them again!”

Review by
12/06/2016

“They were on time, did the job, they were efficient, and they stayed out of the rest of the contractors’ way. I'd definitely give ServiceMaster an A for sure. They were golden. I'd recommend them.”

Review by
12/06/2016

“I had water damage. They were very, very respectful to me. They did exactly what they said they would. I would say they were an A+. I have no complaints whatsoever. I would recommend them highly.”

Review by
12/06/2016

“I had water damage. We had a flood. They were courteous and had good manners. Across the board, I have no complaints. They did a great job for us, they really did.”

Review by
12/06/2016

“They did water damage work, and helped out with some mold after that. They were very friendly. I have no complaints. I'd probably give them an A.”

Review by
12/06/2016

“I wasn't home at the time, but they made an arrangement to come early and get the job done, so I appreciated that. I'd give them an A.”

Review by
12/06/2016

“They were doing water damage work for me. They seemed to do a thorough job cleaning up the water damage and making sure anything in the house was removed. I'd give them an A+—no complaints.”

Review by
12/06/2016

“I had water damage. They were very responsive, got there right away, and they took care of the problem immediately. I would give ServiceMaster an A+. I have zero complaints.”

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