Brown Tree Service
4th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Brown Tree Service has received 4.7 out of 5 stars based on 151 customer surveys.
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4th year as a Best Pick Call
"For 35 years, Brown Tree Service has been providing quality tree services to the Chicagoland area. Our goal is to provide the absolute best service and experience possible to all of our customers for their unique tree and lawn care needs."

Ken Brown | Owner
Company Information
Services Offered
Brown Tree Service provides tree and stump removal, pruning, trimming, shaping, planting, cabling, bracing, preventative maintenance, and Mauget injections. The company also provides emergency service.
Company History
Owner Ken Brown founded the company in 1983.
Distinctions
Brown Tree Service employs three International Society of Arboriculture Certified Arborists. The company is a member of the International Society of Arboriculture (ISA) and the Tree Care Industry Association (TCIA).
Employee Information
Employees wear uniforms and drive marked vehicles.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton

Compiled Score:

Brown Tree Service has received 4.7 out of 5 stars based on 151 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/01/2018

“I was very pleased with their work. They were on time; they cleaned up; and they did everything we asked them to do. We had seven or eight trees removed, so it was a big job. I would definitely use them again. I have no complaints. I would grade the overall experience with an A+.”

Review by
03/01/2018

“No complaints and I would recommend them. I liked that they were quick. They were able to come out quickly, and they did a good job. They came back and they dug out the roots—just nice, quick, and thorough service. I would grade the overall experience with an A.”

Review by
03/01/2018

“They removed an evergreen tree for me. I liked that they were professional, quick, safe, and thorough. I would grade the overall experience with an A.”

Review by
03/01/2018

“They removed a tree for us. It was fine. They came and removed the tree. There were no problems. I would grade the overall experience with an A.”

Review by
03/01/2018

No review comments provided

Review by
02/26/2018

“I liked that they were efficient and clean and seemed to be competitively priced. I would grade the overall experience with an A+.”

Review by
02/26/2018

“Everyone I've had out here has done a really good job, so they must have done a good job.”

Review by
02/26/2018

“We have used them several times. No complaints. And we continue to do business with them.”

Review by
02/26/2018

“I would grade the overall experience with a B+.”

Review by
02/26/2018

“My experience was positive.”

Review by
02/26/2018

“I would give them an A.”

Review by
02/26/2018

“It was fine. In general, Brown Tree Service came out; they gave us a quote. They showed up when they said they were going to show up. So, we didn't have any problems with scheduling. No complaints and would recommend them.”

Review by
02/26/2018

“It went exactly the way I expected. They did a good job. They were here on time. They were in and out, got the job done, and I have no complaints at all. I was pleased. I would grade the overall experience with an A.”

Review by
02/26/2018

“I liked that he was very honest and gave me honest feedback, and told me that I didn't have to do the work if I didn't want him too, so it was very nice to hear that. I would grade the overall experience with an A.”

Review by
02/26/2018

“They did a good job. I liked the speed at which they were able to accommodate my need. I needed something quickly done, and they were very quick to do the work. I would grade the overall experience with an A.”

Review by
02/26/2018

“They're awesome. I liked that they were prompt and professional. I would grade the overall experience with an A+. The did quality work and they actually explained exactly what they were doing.”

Review by
02/26/2018

“Brown Tree Service did very good work. They came out and they had everything done. They removed a tall tree in the front yard in about an hour and a half, completely done and it was very good work. They cleaned up the front yard along with it. I would grade the overall experience with an A.”

Review by
02/26/2018

“I liked that they were timely. They did what they told me that they were going to do and charged me for that exact amount. I would grade the overall experience with an A+. I didn't even know that they were here, but they were. Everything was cleaned up. And they trimmed trees and added wires to attach trunks. Everything was great.”

Review by
01/20/2017

“It was very positive. They did a really great job. I liked that they did the work, they gave the estimates, and they got whatever was required. Tom had to turn off the power so they could trim the branches. All the tree services that gave quotes weren't going to trim those branches. I just thought they did a nice, professional job. I was very happy with what they did.”

Review by
01/20/2017

“I didn't really have a positive experience. I got rescheduled several times and it became a problem because my wife and I had set up our schedules assuming that the tree company was going to come out on day X and they turned out not to come out on that day, so it was a big problem. I'd give them a D. They did a good job cleaning up afterwards.”

Review by
01/20/2017

“They promised to actually dig up the roots and they took a couple of months. They kept saying it was raining, raining. They said they were waiting for a small digger to come out and dig it up and then I had to keep complaining. I talked to the manager. He finally said someone would be out. They come in one day and it's one of these huge diggers, so of course it couldn't fit through the fence and I said what happened to the little one and then they're saying that the little one probably wouldn't have fit anyhow, so I tell them well you try to dig it out, so they try to dig it out and of course they couldn't and so they didn't complete the job. It took from like April to going into July. I'd give them a D.”

Review by
01/20/2017

“There  were two guys out here. They came on a very rainy day, and they took some branches down . They did a wonderful job, and they were very nice men. It was pouring rain out. They were real nice because my husband had to take me to a doctor's appointment, and when we came back they had cleaned up and everything. They were two real nice guys. My husband called the office to compliment them. We had met the boss because he was here before, and then he sent these guys out.”

Review by
01/20/2017

“They showed up when they were supposed to, did what I asked and took everything down, and were prompt. They were a good thing. There was nothing bad about them. I'd give them an A.”

Review by
01/20/2017

“I definitely had a positive experience. It was hassle free. There wasn't a lot of confusion with communication, and they responded quickly to any kind of issues. They’re an A.”

Review by
01/20/2017

“I think Brown is a really good tree service. I think their arborist is fantastic. They left some pretty large tire marks in my yard though. I would say a C+.”

Review by
01/20/2017

“The tree seems to be doing alright. I'd say they get an A. Getting here to tell us what they would do took way too long, but after the agreement was made on what was going to be done, the timing was better.”

Review by
01/20/2017

“They  were very helpful and very thorough. We had some really strange trees that we needed taken care of, and they did it for us. We felt the house was a lot safer without those deadly trees. I'd give them an A+.”

Review by
01/20/2017

“They're good. It very easy. It took one phone call. They came out, gave me an estimate, sent me an email, I said yes, they came back out, I paid them, and they were done. I had no complaints, and I would recommend them.”

Review by
01/20/2017

“I thought that they were thorough. He gave me ideas, advice, and insight that I think will help the hardscaping in my yard, so they even do things like that. He anchored up the tree so it would be stronger and wouldn't fall over. I appreciated that. They get an A-.”

Review by
01/20/2017

“I'd give them an A.”

Review by
01/20/2017

“It was great.”

Review by
01/20/2017

“They did a wonderful job. I'd give them an A.”

Review by
01/20/2017

“They did a great job. They were awesome.”

Review by
01/20/2017

“I had a positive experience.”

Review by
01/20/2017

“They're honest and on time. I had no complaints, so I would recommend them.”

Review by
01/20/2017

“They took care of the need that I had, so I had no complaints with them.”

Review by
01/20/2017

“I had no dislikes. I'd give them an A, and I would recommend them.”

Review by
01/20/2017

“They do a good job, and I’ve used them for years. I'd rate them A.”

Review by
01/20/2017

“We had a positive experience because they did a good job.”

Review by
01/20/2017

“They did the job I paid them for, so they’d get an A.”

Review by
01/20/2017

“They did excellent work, and I would use them again.”

Review by
01/20/2017

“They were very professional. I'd give them an A+.”

Review by
01/20/2017

“They did some tree trimming. They were good, and they were quick, so I had no complaints with them. I would recommend them.”

Review by
01/20/2017

“It  was very positive, very efficient, and very organized. I'd give them an A+. I've used them for years.”

Review by
01/20/2017

“They forgot to pick up some of the branches, so I had to dispose them on my own, but they were fine. I had no problems with them.”

Review by
01/20/2017

“They  were very professional and showed up on time. I will use them again because I had no complaints, and I would recommend them.”

Review by
01/20/2017

“It  was a very positive experience. They were very informative, very knowledgeable, and they were great. I had no complaints. They were Excellent.”

Review by
01/20/2017

“They were completely satisfactory, I had no complaints, and I would highly recommend them.”

Review by
09/24/2015

“They cut down a tree for us. They had good customer service. Brown Tree was a referral from a friend. I’d have to give them an A.”

Review by
09/24/2015

“They did a good job taking down a lot of trees. Their customer service was great. I’d rate them an A.”

Review by
09/24/2015

“They cleaned up our yard and got rid of a bunch of old dead trees—it’s just all been clearing stuff out. We used them before about 10 or 12 years ago. Their customer service was good. They seemed quite knowledgeable and got the work done. I’d rate them an A.”

Review by
09/24/2015

“They did a very good job. They explained well what they were doing. We had two trees removed, and we had limbs from another tree removed as well. Then they cleared out the canopy of two other trees, and they removed quite a bit of brush. I’d grade them an A.”

Review by
09/24/2015

“Whatever we agreed on, they did it, and they did an excellent job. They took down a big willow tree for me. I just made the deal with the owner, and that was it—the boys came out, they did the job, and everything was perfect. They’d get an A.”

Review by
09/24/2015

“They were very knowledgeable. They did what they promised. They planted a tree for me, and I’m pleased with it. The customer service was good. I’d give them an A.”

Review by
09/24/2015

“They performed the work they said they would at a good price. They removed some trees. I had used them before, and their customer service is good. I’d grade them an A.”

Review by
09/24/2015

“They had a reasonable price, professional service, and professional employees. They did tree removal for me. This was my first time using them, but I would use them again. I’d rate them an A.”

Review by
09/24/2015

“They came and took a tree out. They were pretty expensive and that’s what I do remember, but other than that they were fine. They came out and did their job. If I recall they left a big pile of wood chips and the stump for a couple of weeks when they said they were going to clean that up. Other than that, it was fine. Their customer service was fine. I don’t remember any negative or positive stuff. It was fine. I called them up and they did the job. I’d give them a B.”

Review by
09/24/2015

“I had a great experience with them. The owner, Ken Brown, came out to my house and assessed my tree issues—I needed it cut down. He came out himself and got the permit for me. Then his crew came out and did a nice job with the tree removal. They actually sold me a couple of trees and bushes, and they planted them for me. Their customer service was excellent. I chose them because I was referred by a neighbor of mine, who’s a friend of the owner. I’d give them an A+.”

Review by
09/24/2015

“I was very happy with their service. They’re efficient. They took down three trees very quickly, they were in and out of here, and they cleaned up their mess. Brown Tree is a good service. Their customer service was also fine, and they took my credit card very happily. We chose them this time because we’d used them before five years ago. I’d give them an A. We had no problems with them whatsoever, and I would use this company again.”

Review by
09/24/2015

“We’ve used them two or three different times. They’ve taken two big trees down and planted three new ones. Their customer service was outstanding. The men knew what they were doing, they were very kind, and when they were done, they cleaned up everything. We chose them because someone behind us had had a tree go down. We asked them who they had used, and they told us it’d been Brown Tree Service. They earned an A.”

Review by
09/24/2015

“They did a great job. The gentleman that came out and assessed my trees was an arborist, and he was very knowledgeable. When we were looking at the trees, my next-door neighbor came to the fence and asked if we were going to take a branch off. The arborist immediately talked to him about a tree he had in his yard, and he told him a couple things he needed to do to keep it safe. I mean, the man loves trees, so he was very good about educating me on about what was going to happen, and why they were going to do what they were going to do. They gave me several choices and explained why I would choose each choice, and that was an extremely positive experience. They cleaned everything up, and you wouldn’t have even known they were in the yard. They were very expensive. Out of the three estimates I had, they were the most expensive, but I really liked the job they did. They had done the neighbor behind me, and I was impressed with what they did for him. I went with them even though they were more expensive because of the information that the arborist gave me. I’d give them an A.”

Review by
09/24/2015

“I think they do a very good job. We’ve also done a lot of tree services like the pruning and stuff like that. Their crew is very knowledgeable and they do a very thorough job. I’ve used them a couple of time. Their customer service is good. I think that once they get out there they do a great job. The foremen on the crew are very good as well I would recommend them to others. I’d give them B+. The only thing I had a problem with was getting the front office to get things set up sometimes. I think it’s just trying to get a hold of them initially. There’s no one there to answer the phone all the time but once they get out there it’s fine.”

Review by
09/24/2015

“They knew what they were doing and they gave good suggestions. They cut out some trees and then they ripped out some bushes and then they planted some bushes. We just moved into this house and we used them. Their customer service was a little off. We didn’t get the information we wanted. I would think the trees were being planted one week and they wouldn’t be planted for 2 more weeks. I was just never told that that was a possibility due to the heavy rains of spring. I’d give them a B because the customer service wasn’t the best. They were nice but we weren’t getting the information we wanted.”

Review by
09/24/2015

“They gave us a good written quote. They did exactly what they were supposed to do, and they cleaned up after the service. Everything was very professional and done the way it should have been done. They took some trees down for me. This is the second time I’ve used them. I had some storm damage the first time, and they cleaned up after that storm for me. Initially, I had gotten a couple of quotes, and they were not the cheapest, but the guy that came out was very professional. I used them again the second time because I’d had a good experience. I’d give them an A.”

Review by
09/24/2015

“We had a marvelous experience with them. They took down a birch tree in the winter, and that was a cheaper rate. Then we had this humongous maple tree in the backyard, part of which managed to fall over some wires, and they took that out and ground up the roots. Then he also trimmed a pine tree we had in front. If I ever have another tree that I need done, I will call them. They planted three little-bitty fruit trees in the backyard. The customer service was absolutely fine. I’ve mentioned to other people how good they were. I’d give them an A. They were great.”

Review by
09/24/2015

“They’ve done a lot of work for us. They are so wonderful. They do the job, they clean up, and you wouldn’t even know they were here. We’ve had them for many years. Probably around seven years ago, they cut down six trees. Just this summer they cut down seven more, and the cleanup was unbelievable. They came with equipment, and I thought it was some construction company coming because here it was all them with trucks, claws, and saws. They did forty-foot evergreen trees in about eight hours, one day. They really are very impressive. We probably found them through a neighbor referral because they do work all over, and we usually go around asking neighbors what they used. I’d rate them an A.”

Review by
09/24/2015

“I can't say yes or no. They were fine they did a great job on our tree cutting and removal. They did suggest some planting in the place of the trees that we removed. Which I appreciated, I thought about it later, they told me these trees were supposed to be somebody else's trees. And I thought why would you give me somebody else's trees, and then I thought about it even more, wait a minute, he didn't want me to think he was unloading on my lot, they weren't for anybody else. It was left over stuff and rather than choosing the right thing for my stuff, my particular landscaping. He picking what was best for my lot. it kind of rubbed me the wrong way. The whole thing the way went, I thought wait, I could have put some different things there. And I trusted him when he said these are the best two things. There were a lot of things that I could have put there. He told me it was another customer’s, just to cover that up, and I thought why did he really give me another customer's stuff. I wouldn't recommend him to anyone else because of that. But the trees that we got were okay, the cutting trees were fine. I would grade them because of that, I would grade them a D. The work was fine, but no I wouldn't use them again.”

Review by
09/24/2015

“I made an agreement that we would have payment over three months, I paid the first amount with no problem. Expecting to have an invoice for the next two months especially since my husband is a disabled quadriplegic and I have a lot of things going on. I didn't get a bill and suddenly two months later the owner of the company called shouting at me that he is going to send my bill to collections. He was very rude, I didn't get a bill he was screaming at me at the top of his lungs. And I said to him 'That's not how you treat customers and I don't think I want to use you again.' I've used them many times. My bill was $3,600.00 it was a big job and I always trim my trees with them and never had a problem. He was just shouting, I think he is a little crazy. Martin the arborist that came out was nice but I will not deal with them again because of the owner of the company, Ken. And I said, 'I don't understand I've used you guys before, I don’t know why your acting like this all I needed you to do is send me the bill.' Because of that experience with the owner and the billing problem I would grade them a D. The way he treated me, he just shouted at me. I never had anyone do that to me, I never got a bill.”

Review by
09/24/2015

“They had good pricing, did careful work, and delivered exactly what we asked for. They removed a very large tree, planted a new tree in a different location, and did some tree trimming for us. This was our first time using this company. They responded right away when we sent out a request for information—they contacted us immediately. I’d rate them an A.”

Review by
09/24/2015

“They were quick. I called them the day after I moved in, and he was out here to talk to me. When they did it, they must have done it quickly, because it looked like nothing was happening for a while, and then, all of a sudden, it was done. They cleaned up everything. It was good—I enjoyed it. They took out five trees and then trimmed up a tree. Their customer service was good—they talked to me on a personal level. They’d get an A because I don’t have any complaints about them.”

Review by
09/24/2015

“They came out, they cut the tree down, and they cleaned up. Everything was right on schedule. Their price was good too. I’d never used this company before, but I would use them again if I needed too. The customer service was very good. They kept me very well informed as to what they were going to do and how long it was going to take. They’re an A. I was happy with their service.”

Review by
09/24/2015

“They were very prompt in getting here. They cleaned up beautifully. They were working in the rain, and they got the job done. They took down a full tree in the front yard, and they trimmed up a lot of dead branches on a tree in the backyard. Their customer service was very good. The cleanup was awesome, and that’s an easy thing for people to slack off on. I’d grade them an A.”

Review by
09/24/2015

“The arborist was very knowledgeable. They came when they were supposed to, and the price was good. This was my first time using Brown Tree. They took out a dead tree and put in a new one. It was a lot of work. Their customer service was great. They get an A. They were great, and I had called a bunch of different places.”

Review by
09/24/2015

“I liked their workmanship and their attitude. They were just excellent all the way around. We were very happy with them, and we’d use them again in a heartbeat. They put in some trees and bushes that we’re very pleased with. They did an excellent job, and it still looks good. They are top of the line—A.”

Review by
09/24/2015

“I liked their promptness of service and the quality of the work. They removed several trees from my parent’s property and replaced one tree. I had never used them before. Their customer service was really good, and they had really good communication throughout the whole process. I’d give them an A.”

Review by
09/24/2015

“They did everything. They removed a very large tree, and they ground the base. We asked them to do something extra, and they came back and took care of it right away. They cleaned up after themselves. There were no problems with them whatsoever, and their customer service was good. They’d get an A.”

Review by
09/24/2015

“They did the job in a really timely fashion, and they were always very detailed. They would send me pictures of what they did each day. This was my first time using them, and their customer service was wonderful. I chose them because they were referred to me by a friend. They’re an A.”

Review by
09/24/2015

“They showed up when they said they were going to show up, did what they said they were going to do, and it was a good price. They pruned several large, established trees and then removed a couple of very large shrubs and smaller trees. The customer service was excellent. They deserve an A.”

Review by
09/24/2015

“They showed up when they said they were going to, they did the work, and they were very thorough. They explained everything they were going to do and the reason they were doing it. They trimmed some branches that were growing apart. I was very pleased with what they did. They did A work.”

Review by
09/24/2015

“They were very experienced. They were able to do a complicated job in difficult circumstances with no damage to surroundings. They did everything they said they were going to do completely, on time and on budget. I am a regular customer, so I had used them before. They’re an A.”

Review by
06/05/2014

“They did a good job. What else can I say. It was a tree removal. They came later. They were here more than one day. It was pretty quick. We had A. Well actually B. Well they didn't come the day, the came the next day. I think they didn't come when they were supposed to.”

Review by
06/05/2014

“It was pretty nice. They cut a tree down for me. They haven't gotten rid of the stump yet. They're supposed to come. They knew what they were doing, and everything worked out fine. All I want to do is have the stump taken out. I'd give them an A. They did real good.”

Review by
06/05/2014

“They cut down a tree and removed a stump for me. They did what they said they'd do for the price they promised, and they did a quick and thorough job. They were courteous, polite, and neat—everything about them was positive. I’d give everything they did an A.”

Review by
06/05/2014

“They removed one tree, got rid of the stump, and trimmed two other trees. My husband said the guy was well informed about the whole tree removal process and knew what he was doing. When my husband called him back—there was one tree where we cut too many branches, and water was dripping—the guy was responsive. He was always helpful when we called him for answers, and they were very prompt. I would recommend them; we would give them an A.”

Review by
06/05/2014

“They did a full removal and a trim, and they also put a cable up between two limbs; they took care of the stump as well. They were here when they said they were going to be here, they did the job, they cleaned up, and it was good work. I would recommend them. They get an A from me.”

Review by
06/05/2014

“Brown Tree Service did an absolutely outstanding job. We had branches that were hitting the house, and they could do harm to the rooftop. We had some really windy times up here, and they could have broken off and gone through the house, so Brown Tree cut those off. They were really wonderful, and I’d give them an excellent grade—they deserve an A.”

Review by
06/05/2014

“I thought Brown Tree Service was excellent. They did a very good job. They took down a dead tree, which was about 40 feet in the air. It was leaning into my yard at about a 45-degree angle, and it was almost on the power line, so they took it all down, cut it up, hauled it away, and raked up the yard—everything looks good. I'd give them an A.”

Review by
06/05/2014

“They did a full removal of a huge dead tree in the middle of our yard, and they had another crew come and take the stump out. They were respectful, they did their job, they didn't leave a mess, and they did what they were supposed to do. There was no nonsense—it was very professional, and it was timely. I would definitely give them an A.”

Review by
06/05/2014

“Last year or the year before, they came out and did what they were supposed to do. That was all fine, but I ended up getting double billed. I understand that mistakes can be made, but when I spoke with the manager, he was like, ‘I'm out of town right now, and I'll handle it as soon as I get back.’ He didn't call me back, so I called back again and he said, ‘I'm still out of town and nobody's in the office and I'll handle it next week or something.’ Next week came, and nothing happened, so I called him back again. The only way I found the additional charge was because I knew the amount, and I was looking for something else on my statement. He said again, ‘There will be somebody there.’ I said, ‘I'm going to call my credit card company,’ and I did. But I shouldn't really have had to do that. They apologized and he offered me a $25 credit, if I call him again. The work was great. For the work, I'd give them an A. However, they've got a problem. It was an honest error. The problem was the honest error was not corrected by them. I had to do it through VISA, and he should have been more proactive, I would say. It makes me mad.”

Review by
06/05/2014

“I did use Brown Tree Service last year. I was very frustrated with it actually. Initially he came and did the work and then when I mentioned before about how I didn't think the tree was complete enough, he kept saying, ‘Oh, okay fine.’ First, he seemed friendly about it like, ‘Not a problem. I'll send somebody out there to see what, you know, to trim some of those additional hanging branches.’ And then a week or two weeks would go by, and nothing. So I'd call again. ‘Oh, sorry about that. I'll get somebody out there,’ and then I'd call again. Eventually it got to the point that he would kind of sound irritated with me that I would call and ask for that, but he would never sending anybody out to do the finish up work. Eventually he just never did it. I got tired of calling. I was pretty disappointed, and from that perspective, I definitely wouldn't use them again. If I was to grade his company I'd probably say a C. It's fine if that was his honest opinion like, ‘I can't really do it anymore without damaging the tree so I'm not going to come out.’ But to always say, ‘Oh, we'll send guys out,’ then the guys never would come out and then say the same thing over and over again, it got kind of a little irritating.”

Review by
06/05/2014

“They made some mistakes. I wouldn't hire them again. Communication wasn't real great and they initially didn't come when they said they were going to come but they didn't call and then they did call and he was very apologetic but that's not a big deal and the came but then they didn't want to cut any of the firewood for me and there was a lot that seemed to be promised when I got the estimate. They had a certified arborist. The reason why I chose them is because of this expertise that this arborist had. When it came time, and I paid, this was the highest bid by far, that I saw because they were really supposed to know their stuff so they show up and this guy, the arborist is nowhere to be found and there's a couple of guys at my doorstep saying, OK what do you want us to do. This guy was supposed to tell you exactly where to cable the tree, exactly how to do everything and now I should have just hired the other guys. So and then they didn't grind out the stump that I needed taken care of and didn't call and I sent many emails and I made many phone calls and they never got back to me. So I was ready to hire somebody else to do it because I had bought another tree to go in that place and weeks went by and they still hadn't come to get the stump out so my tree was starting to wither and it needed to go in the ground so finally I just got really pissed at them and called and got mad and then they have the manager or the boss call me and oh he's so apologetic and they ended up taking a hundred dollars off my bill and the work did get done. but life is short I just don't have time for he tried to make it better. Life is too short for that much aggravation surrounding some tree work. So I wouldn't hire them again. I'd say like a B-. The quality of the work was OK. It's just a B- or C+. I’ll give them a B-.”

Review by
06/05/2014

“Their prices were good. I just wish that they would have been better with getting back on when they were coming here. We had three trees, bushes, whatever you want to call them, removed, five stump outs, and we bought a tree. They put the tree in for me. I would give them a B. the estimator came over and said that, oh we'll be scheduled for the next week and I had to keep on calling and calling and oh no, well the estimator doesn't do it, that's the scheduler. OK well have the scheduler call me. Left a message. Actually talked to one person and then she called me back so I mean I was, you have to understand I'm a consumer that can be a barracuda. So it's like, I kept on calling to make sure that this was going to get scheduled and it's like OK fine, it got scheduled. they came yesterday and it's like oh, it's about time. It wasn't bad. I just wish that if someone's coming out with an estimate and especially because we had called other places. Normally we wouldn't care but we we're having a graduation party and we wanted our back lawn done. So that's why we were like, are you coming, are you coming. Normally we wouldn't have cared. So I mean normally we wouldn't have cared. But we have people coming and with it being Memorial day weekend it was like my husband had hoped to get everything done because of what Marty had said, but they did come last night and now we can go forward and we'll have plenty of time before the ceremony to get the backyard all good, so we're like OK fine.”

Review by
06/05/2014

“They worked in the front and back of the house. When I was in the front, watching for the pruner, they went ahead and did something that was opposite of what I was told on the phone. They went ahead and ground the tree stump so I never got to see what they were doing with that and what it looks like right now. They told me one thing on the phone and then they turned around and they did just the opposite. I did not get a chance to watch for the grinding of the stump. So I'm really peeved about that part of it. Otherwise everything I think is OK. But I wish I could find out who that person was that was on the phone, mentioning that they would get the pruning and the tree but saying the stump would come another time. I'm aggravated about that part, because people, if they say one thing, should follow through unless they talk with the person first. I don't like business like that. That they went ahead and did just the opposite of what I was told on the phone. So I didn't get to watch. I was in the front with the fellow when he was pruning one of the bushes. I would give them an A for the service, I think so. But everything that happened with the phone call and then reversing that—I'm not happy about that all. I don't like when people don't follow through when you're in business. They should not say one thing and turn around and do something else. I don't like that. Because I wanted to watch that and I couldn't be in two places at one time.”

Review by
06/05/2014

“We had them once before and I had a very positive experience with them and this time he quoted me one thing and then when he got there, it was like pulling teeth to get it done and there's still a couple branches that didn't get done that I specified that I wanted done. I even said at the time, ‘Please come out so there's no question that we're both on the same page as to what I want,’ and he said that he did come out the one time. When we were going to contract with him, I said ‘I want you to come out so there's no problem,’ and when the guys got there I had to argue with them to cut the branches that I specifically wanted, and there's still two branches overhanging my neighbor’s yard, but the guy said ‘No,’ and they packed up and they left. The first time I recommended him highly. This time, they didn't do what I wanted them to do and it was a lot of money—it was $900. And they were small branches. It could have been done real easily. The first time, they cut down a big limb in the front. They were neat. They did everything they said and that's why I called them again for the back trees but there's two branches that never got done and the one big one that I wanted done. It was like pulling teeth, but they did do it because I was ready to kick them off the property. I'm sorry I have to say that. He never called back, so otherwise I would have told him that I wasn't happy with it. I would say C, mediocre.”

Review by
06/05/2014

“They busted my fence. This is connective and I've got problems. That fence is very old and I have a problem of getting one of the connectors that broke. It'll be the same eventually but I have to go all over the place just to find it. Well when they cut the branch, the branch fell down. It was too heavy and it broke it. It was just connected to the post. That's all. They removed the whole tree. I'd give them a B. Because you know, there were a lot of issues but it was mainly because of the location of the tree and other things. But other than that I have no complaints with them. They did pretty good. Other than a couple things that were not foreseen with them, you know.”

Review by
06/05/2014

“They had to take down dead ash trees, and they're very expensive. Brown Tree Service was good. They were definitely good workers. I had to make payments, and I promised them $250 a month, but toward the end, they were getting a little impatient. I thought that paying off $1,550 in six months was pretty good, but I don’t think they thought so. I signed a promissory note that I would pay $250, and they were very good, but as I was making the payments, I called, and they were getting a little bit too impatient with me. I was kind of like, ‘OK, I'll rush this along,’ but it was very tough—they were definitely a good company, though. They were pretty much A-grade.”

Review by
06/05/2014

“It was hard to get somebody to come out and do it. I believe it was Brown Tree. They did a very nice job. I chose them partly because they were one of the only ones that wanted to do the work. That's kind of odd which it's very hard to find people to cut trees down or even trim trees. Extremely hard. Actually they were timely. They called back. Most of the tree services we had called either, because my girlfriend and I did it at the same time to make it convenient for them. We thought they were fair and they ended up doing a very nice job and when I didn't like something I remember they climbed back up and started fixing it. I'd give them a B. Not quite an A because I wanted the tree, the way it was cut, I wasn't thoroughly happy with but I don't know if that was their fault or if there was just nothing left to do with it.”

Review by
06/05/2014

“I thought they did a very nice job, with very good cleanup, which I appreciate, of course. I had a tree with a lot of the limbs that were dead—they were hanging, and some of them were going over my chimney. I was afraid it might cause a fire or something like that. They couldn't come out right away, because they were busy, but when they did come out, it was worth waiting for them. They did a very good job, they even did more than I expected they would do, and I thought their price was not high. I was happy with them. They came, they did the job, they did it quickly, and the cleanup was very, very good—it had been a mess. I'd give them an A for their excellent work, because I was really pleased with them. When they were gone, everything was gone with them, so I was very pleased.”

Review by
06/05/2014

“They cut down the tree, and they worked with me on exactly how they were going to do it—I also needed additional things done on my side, so they worked with us. They gave me a very reasonable price compared to other guys I had out here. I would give them an A. They did what they said they were going to do—they worked with me and came back, removed the stump, and cleaned everything up. I'd give them an A grade.”

Review by
06/05/2014

“I'm very pleased. When they first got there, we decided we wanted another limb cut, and I asked him how much it would be. He told me the price, I said, ‘Fine,’ and he cut it. They cleaned up this place clean—it was perfect. I can't say one bad thing about them at all. I would recommend them, and if we need anything in the future, I’m sure I’ll use them. They’re an A. I'm very happy with them.”

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