Brown Tree Service
4th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Brown Tree Service has received 4.7 out of 5 stars based on 175 customer surveys.
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4th year as a Best Pick Call
"For 35 years, Brown Tree Service has been providing quality tree services to the Chicagoland area. Our goal is to provide the absolute best service and experience possible to all of our customers for their unique tree and lawn care needs."

Ken Brown | Owner
Company Information
Services Offered
Brown Tree Service provides tree and stump removal, pruning, trimming, shaping, planting, cabling, bracing, preventative maintenance, and Mauget injections. The company also provides emergency service.
Company History
Owner Ken Brown founded the company in 1983.
Distinctions
Brown Tree Service employs three International Society of Arboriculture Certified Arborists. The company is a member of the International Society of Arboriculture (ISA) and the Tree Care Industry Association (TCIA).
Employee Information
Employees wear uniforms and drive marked vehicles.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton
Address
2239 N Rand Road
Palatine, IL 60074
Hours
Mon
Open 24 Hours
Tue
Open 24 Hours
Wed
Open 24 Hours
Thu
Open 24 Hours
Fri
Open 24 Hours
Sat
Open 24 Hours
Sun
Open 24 Hours

Compiled Score:

Brown Tree Service has received 4.7 out of 5 stars based on 175 customer surveys.
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142
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19
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/29/2018

“Brown Tree Service exceeded my expectations in regards to their professionalism.”

Review by
08/28/2018

“They exceeded all of my expectations in all of the important areas. They had a good price and got to the job done within a reasonable time. They did a great job and good cleanup.”

Review by
08/28/2018

“They are great.”

Review by
08/28/2018

No review comments provided

Review by
08/28/2018

“Their knowledge, timely manner, and the quickness of service were? all exceptional.”

Review by
08/28/2018

“I would say the knowledge. Martin was knowledgeable about the trees.”

Review by
08/28/2018

“The entire project exceeded my expectations. The trees look great and the clean up was above and beyond. It was very well done.”

Review by
08/28/2018

“They did what they said they would do.”

Review by
08/28/2018

No review comments provided

Review by
08/28/2018

“They met my expectations with the work they did.”

Review by
08/28/2018

“We received a contract for two services to be completed. One was to remove a tree and the other was to trim a tree. I am not happy with the trimming.”

Review by
08/15/2018

“I was most satisfied with the timeliness. The product is what I wanted. I have worked with them before, and they are consistent. Other neighbors of mine have used them and are happy too.”

Review by
08/13/2018

“They exceed my expectations and I was pleased with the price.”

Review by
08/13/2018

“Your professionalism, helping us, the cost, doing what you said you would do, and your cleanliness met my expectations. I'll use you again.”

Review by
08/13/2018

“I was most satisfied with whatever they did.”

Review by
08/13/2018

“They exceeded my expectations in the basic clean up and in having it completed in 20 minutes. It was very well done.”

Review by
08/13/2018

“They always let me know when they were coming out. I made one change in one of the things I requested, they didn't cause me any problems with that. There was no disagreement and no change in the quality of the work that I received.”

Review by
08/13/2018

“They did what they said they would do.”

Review by
08/13/2018

“I have used them so many times, they are excellent! They cleanup well, came on time and did a great job! I highly recommend them!”

Review by
08/13/2018

“They trimmed the tree back to our expectation to clear the home and lighten it up.”

08/13/2018

“I was most satisfied with the work that was performed.”

Review by
08/13/2018

“The initial appointment was scheduled. I waited 5 hours. Martin was the guy that was supposed to come. He came and claimed that he had knocked and rang but I didn't answer. When I asked him why he didn't call he responded, 'Look it lady I have around 30 of these a day I don't have time to call.' He then proved to me that he had entered my backyard by describing it to a 'T'. The fact that he didn't ring or knock or call when I waited from 2:30-7:30 twiddling my thumbs was not good.”

Review by
08/11/2018

“They did a great job!”

Review by
08/11/2018

“Outstanding!”

Review by
03/01/2018

No review comments provided

Review by
03/01/2018

“I was very pleased with their work. They were on time; they cleaned up; and they did everything we asked them to do. We had seven or eight trees removed, so it was a big job. I would definitely use them again. I have no complaints. I would grade the overall experience with an A+.”

Review by
03/01/2018

“No complaints and I would recommend them. I liked that they were quick. They were able to come out quickly, and they did a good job. They came back and they dug out the roots—just nice, quick, and thorough service. I would grade the overall experience with an A.”

Review by
03/01/2018

“They removed an evergreen tree for me. I liked that they were professional, quick, safe, and thorough. I would grade the overall experience with an A.”

Review by
03/01/2018

“They removed a tree for us. It was fine. They came and removed the tree. There were no problems. I would grade the overall experience with an A.”

Review by
02/26/2018

“I liked that they were efficient and clean and seemed to be competitively priced. I would grade the overall experience with an A+.”

Review by
02/26/2018

“Everyone I've had out here has done a really good job, so they must have done a good job.”

Review by
02/26/2018

“We have used them several times. No complaints. And we continue to do business with them.”

Review by
02/26/2018

“It was fine. In general, Brown Tree Service came out; they gave us a quote. They showed up when they said they were going to show up. So, we didn't have any problems with scheduling. No complaints and would recommend them.”

Review by
02/26/2018

“It went exactly the way I expected. They did a good job. They were here on time. They were in and out, got the job done, and I have no complaints at all. I was pleased. I would grade the overall experience with an A.”

Review by
02/26/2018

“I liked that he was very honest and gave me honest feedback, and told me that I didn't have to do the work if I didn't want him too, so it was very nice to hear that. I would grade the overall experience with an A.”

Review by
02/26/2018

“They did a good job. I liked the speed at which they were able to accommodate my need. I needed something quickly done, and they were very quick to do the work. I would grade the overall experience with an A.”

Review by
02/26/2018

“They're awesome. I liked that they were prompt and professional. I would grade the overall experience with an A+. The did quality work and they actually explained exactly what they were doing.”

Review by
02/26/2018

“Brown Tree Service did very good work. They came out and they had everything done. They removed a tall tree in the front yard in about an hour and a half, completely done and it was very good work. They cleaned up the front yard along with it. I would grade the overall experience with an A.”

Review by
02/26/2018

“I liked that they were timely. They did what they told me that they were going to do and charged me for that exact amount. I would grade the overall experience with an A+. I didn't even know that they were here, but they were. Everything was cleaned up. And they trimmed trees and added wires to attach trunks. Everything was great.”

Review by
02/26/2018

“My experience was positive.”

Review by
02/26/2018

“I would give them an A.”

Review by
02/26/2018

“I would grade the overall experience with a B+.”

Review by
01/20/2017

“They did a wonderful job. I'd give them an A.”

Review by
01/20/2017

“They did a great job. They were awesome.”

Review by
01/20/2017

“I had a positive experience.”

Review by
01/20/2017

“We had a positive experience because they did a good job.”

Review by
01/20/2017

“They did the job I paid them for, so they’d get an A.”

Review by
01/20/2017

“They did excellent work, and I would use them again.”

Review by
01/20/2017

“They were very professional. I'd give them an A+.”

Review by
01/20/2017

“They were completely satisfactory, I had no complaints, and I would highly recommend them.”

Review by
01/20/2017

“They're honest and on time. I had no complaints, so I would recommend them.”

Review by
01/20/2017

“They took care of the need that I had, so I had no complaints with them.”

Review by
01/20/2017

“I had no dislikes. I'd give them an A, and I would recommend them.”

Review by
01/20/2017

“They do a good job, and I’ve used them for years. I'd rate them A.”

Review by
01/20/2017

“They forgot to pick up some of the branches, so I had to dispose them on my own, but they were fine. I had no problems with them.”

Review by
01/20/2017

“They  were very professional and showed up on time. I will use them again because I had no complaints, and I would recommend them.”

Review by
01/20/2017

“They did some tree trimming. They were good, and they were quick, so I had no complaints with them. I would recommend them.”

Review by
01/20/2017

“It  was very positive, very efficient, and very organized. I'd give them an A+. I've used them for years.”

Review by
01/20/2017

“It  was a very positive experience. They were very informative, very knowledgeable, and they were great. I had no complaints. They were Excellent.”

Review by
01/20/2017

“The tree seems to be doing alright. I'd say they get an A. Getting here to tell us what they would do took way too long, but after the agreement was made on what was going to be done, the timing was better.”

Review by
01/20/2017

“They showed up when they were supposed to, did what I asked and took everything down, and were prompt. They were a good thing. There was nothing bad about them. I'd give them an A.”

Review by
01/20/2017

“I definitely had a positive experience. It was hassle free. There wasn't a lot of confusion with communication, and they responded quickly to any kind of issues. They’re an A.”

Review by
01/20/2017

“They  were very helpful and very thorough. We had some really strange trees that we needed taken care of, and they did it for us. We felt the house was a lot safer without those deadly trees. I'd give them an A+.”

Review by
01/20/2017

“They're good. It very easy. It took one phone call. They came out, gave me an estimate, sent me an email, I said yes, they came back out, I paid them, and they were done. I had no complaints, and I would recommend them.”

Review by
01/20/2017

“I thought that they were thorough. He gave me ideas, advice, and insight that I think will help the hardscaping in my yard, so they even do things like that. He anchored up the tree so it would be stronger and wouldn't fall over. I appreciated that. They get an A-.”

Review by
01/20/2017

“It was very positive. They did a really great job. I liked that they did the work, they gave the estimates, and they got whatever was required. Tom had to turn off the power so they could trim the branches. All the tree services that gave quotes weren't going to trim those branches. I just thought they did a nice, professional job. I was very happy with what they did.”

Review by
01/20/2017

“There  were two guys out here. They came on a very rainy day, and they took some branches down . They did a wonderful job, and they were very nice men. It was pouring rain out. They were real nice because my husband had to take me to a doctor's appointment, and when we came back they had cleaned up and everything. They were two real nice guys. My husband called the office to compliment them. We had met the boss because he was here before, and then he sent these guys out.”

Review by
01/20/2017

“I'd give them an A.”

Review by
01/20/2017

“It was great.”

Review by
01/20/2017

“I think Brown is a really good tree service. I think their arborist is fantastic. They left some pretty large tire marks in my yard though. I would say a C+.”

Review by
01/20/2017

“They promised to actually dig up the roots and they took a couple of months. They kept saying it was raining, raining. They said they were waiting for a small digger to come out and dig it up and then I had to keep complaining. I talked to the manager. He finally said someone would be out. They come in one day and it's one of these huge diggers, so of course it couldn't fit through the fence and I said what happened to the little one and then they're saying that the little one probably wouldn't have fit anyhow, so I tell them well you try to dig it out, so they try to dig it out and of course they couldn't and so they didn't complete the job. It took from like April to going into July. I'd give them a D.”

Review by
01/20/2017

“I didn't really have a positive experience. I got rescheduled several times and it became a problem because my wife and I had set up our schedules assuming that the tree company was going to come out on day X and they turned out not to come out on that day, so it was a big problem. I'd give them a D. They did a good job cleaning up afterwards.”

Review by
09/24/2015

“The arborist was very knowledgeable. They came when they were supposed to, and the price was good. This was my first time using Brown Tree. They took out a dead tree and put in a new one. It was a lot of work. Their customer service was great. They get an A. They were great, and I had called a bunch of different places.”

Review by
09/24/2015

“They had good pricing, did careful work, and delivered exactly what we asked for. They removed a very large tree, planted a new tree in a different location, and did some tree trimming for us. This was our first time using this company. They responded right away when we sent out a request for information—they contacted us immediately. I’d rate them an A.”

Review by
09/24/2015

“They came out, they cut the tree down, and they cleaned up. Everything was right on schedule. Their price was good too. I’d never used this company before, but I would use them again if I needed too. The customer service was very good. They kept me very well informed as to what they were going to do and how long it was going to take. They’re an A. I was happy with their service.”

Review by
09/24/2015

“They were very prompt in getting here. They cleaned up beautifully. They were working in the rain, and they got the job done. They took down a full tree in the front yard, and they trimmed up a lot of dead branches on a tree in the backyard. Their customer service was very good. The cleanup was awesome, and that’s an easy thing for people to slack off on. I’d grade them an A.”

Review by
09/24/2015

“I was very happy with their service. They’re efficient. They took down three trees very quickly, they were in and out of here, and they cleaned up their mess. Brown Tree is a good service. Their customer service was also fine, and they took my credit card very happily. We chose them this time because we’d used them before five years ago. I’d give them an A. We had no problems with them whatsoever, and I would use this company again.”

Review by
09/24/2015

“We’ve used them two or three different times. They’ve taken two big trees down and planted three new ones. Their customer service was outstanding. The men knew what they were doing, they were very kind, and when they were done, they cleaned up everything. We chose them because someone behind us had had a tree go down. We asked them who they had used, and they told us it’d been Brown Tree Service. They earned an A.”

Review by
09/24/2015

“They showed up when they said they were going to show up, did what they said they were going to do, and it was a good price. They pruned several large, established trees and then removed a couple of very large shrubs and smaller trees. The customer service was excellent. They deserve an A.”

Review by
09/24/2015

“They showed up when they said they were going to, they did the work, and they were very thorough. They explained everything they were going to do and the reason they were doing it. They trimmed some branches that were growing apart. I was very pleased with what they did. They did A work.”

Review by
09/24/2015

“I liked their workmanship and their attitude. They were just excellent all the way around. We were very happy with them, and we’d use them again in a heartbeat. They put in some trees and bushes that we’re very pleased with. They did an excellent job, and it still looks good. They are top of the line—A.”

Review by
09/24/2015

“I liked their promptness of service and the quality of the work. They removed several trees from my parent’s property and replaced one tree. I had never used them before. Their customer service was really good, and they had really good communication throughout the whole process. I’d give them an A.”

Review by
09/24/2015

“They did everything. They removed a very large tree, and they ground the base. We asked them to do something extra, and they came back and took care of it right away. They cleaned up after themselves. There were no problems with them whatsoever, and their customer service was good. They’d get an A.”

Review by
09/24/2015

“They did the job in a really timely fashion, and they were always very detailed. They would send me pictures of what they did each day. This was my first time using them, and their customer service was wonderful. I chose them because they were referred to me by a friend. They’re an A.”

Review by
09/24/2015

“They were very experienced. They were able to do a complicated job in difficult circumstances with no damage to surroundings. They did everything they said they were going to do completely, on time and on budget. I am a regular customer, so I had used them before. They’re an A.”

Review by
09/24/2015

“They’ve done a lot of work for us. They are so wonderful. They do the job, they clean up, and you wouldn’t even know they were here. We’ve had them for many years. Probably around seven years ago, they cut down six trees. Just this summer they cut down seven more, and the cleanup was unbelievable. They came with equipment, and I thought it was some construction company coming because here it was all them with trucks, claws, and saws. They did forty-foot evergreen trees in about eight hours, one day. They really are very impressive. We probably found them through a neighbor referral because they do work all over, and we usually go around asking neighbors what they used. I’d rate them an A.”

Review by
09/24/2015

“They did a great job. The gentleman that came out and assessed my trees was an arborist, and he was very knowledgeable. When we were looking at the trees, my next-door neighbor came to the fence and asked if we were going to take a branch off. The arborist immediately talked to him about a tree he had in his yard, and he told him a couple things he needed to do to keep it safe. I mean, the man loves trees, so he was very good about educating me on about what was going to happen, and why they were going to do what they were going to do. They gave me several choices and explained why I would choose each choice, and that was an extremely positive experience. They cleaned everything up, and you wouldn’t have even known they were in the yard. They were very expensive. Out of the three estimates I had, they were the most expensive, but I really liked the job they did. They had done the neighbor behind me, and I was impressed with what they did for him. I went with them even though they were more expensive because of the information that the arborist gave me. I’d give them an A.”

Review by
09/24/2015

“They were quick. I called them the day after I moved in, and he was out here to talk to me. When they did it, they must have done it quickly, because it looked like nothing was happening for a while, and then, all of a sudden, it was done. They cleaned up everything. It was good—I enjoyed it. They took out five trees and then trimmed up a tree. Their customer service was good—they talked to me on a personal level. They’d get an A because I don’t have any complaints about them.”

Review by
09/24/2015

“I had a great experience with them. The owner, Ken Brown, came out to my house and assessed my tree issues—I needed it cut down. He came out himself and got the permit for me. Then his crew came out and did a nice job with the tree removal. They actually sold me a couple of trees and bushes, and they planted them for me. Their customer service was excellent. I chose them because I was referred by a neighbor of mine, who’s a friend of the owner. I’d give them an A+.”

Review by
09/24/2015

“They gave us a good written quote. They did exactly what they were supposed to do, and they cleaned up after the service. Everything was very professional and done the way it should have been done. They took some trees down for me. This is the second time I’ve used them. I had some storm damage the first time, and they cleaned up after that storm for me. Initially, I had gotten a couple of quotes, and they were not the cheapest, but the guy that came out was very professional. I used them again the second time because I’d had a good experience. I’d give them an A.”

Review by
09/24/2015

“We had a marvelous experience with them. They took down a birch tree in the winter, and that was a cheaper rate. Then we had this humongous maple tree in the backyard, part of which managed to fall over some wires, and they took that out and ground up the roots. Then he also trimmed a pine tree we had in front. If I ever have another tree that I need done, I will call them. They planted three little-bitty fruit trees in the backyard. The customer service was absolutely fine. I’ve mentioned to other people how good they were. I’d give them an A. They were great.”

Review by
09/24/2015

“They were very knowledgeable. They did what they promised. They planted a tree for me, and I’m pleased with it. The customer service was good. I’d give them an A.”

Review by
09/24/2015

“They did a good job taking down a lot of trees. Their customer service was great. I’d rate them an A.”

Review by
09/24/2015

“They cut down a tree for us. They had good customer service. Brown Tree was a referral from a friend. I’d have to give them an A.”

Review by
09/24/2015

“They cleaned up our yard and got rid of a bunch of old dead trees—it’s just all been clearing stuff out. We used them before about 10 or 12 years ago. Their customer service was good. They seemed quite knowledgeable and got the work done. I’d rate them an A.”

Review by
09/24/2015

“They did a very good job. They explained well what they were doing. We had two trees removed, and we had limbs from another tree removed as well. Then they cleared out the canopy of two other trees, and they removed quite a bit of brush. I’d grade them an A.”

Review by
09/24/2015

“Whatever we agreed on, they did it, and they did an excellent job. They took down a big willow tree for me. I just made the deal with the owner, and that was it—the boys came out, they did the job, and everything was perfect. They’d get an A.”

Review by
09/24/2015

“They performed the work they said they would at a good price. They removed some trees. I had used them before, and their customer service is good. I’d grade them an A.”

Review by
09/24/2015

“They had a reasonable price, professional service, and professional employees. They did tree removal for me. This was my first time using them, but I would use them again. I’d rate them an A.”

Review by
09/24/2015

“I think they do a very good job. We’ve also done a lot of tree services like the pruning and stuff like that. Their crew is very knowledgeable and they do a very thorough job. I’ve used them a couple of time. Their customer service is good. I think that once they get out there they do a great job. The foremen on the crew are very good as well I would recommend them to others. I’d give them B+. The only thing I had a problem with was getting the front office to get things set up sometimes. I think it’s just trying to get a hold of them initially. There’s no one there to answer the phone all the time but once they get out there it’s fine.”

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