The Tile Surgeons
2nd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

The Tile Surgeons has received 4.9 out of 5 stars based on 34 customer surveys.
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2nd year as a Best Pick Call
"The Tile Surgeons are well-trained, experienced mechanics who take a great deal of pride in their work and feel that their customers' satisfaction is part of their reward for doing an excellent job."

Ralph Chisena | Owner
Company Information
Services Offered
The Tile Surgeons installs tile and marble backsplashes, floors, and bathroom surfaces for residential and commercial customers. The company also offers some tile repair services as well as light carpentry and plumbing.
Services Not Offered
The Tile Surgeons does not service swimming pools.
Minimum Job
The company requires a $300 minimum for general installations.
Warranty
The Tile Surgeons honors manufacturers' warranties on tile products and offers a two-year workmanship warranty on installation.
Company History
The local company has been in business since 2000.
Additional Information
The Tile Surgeons uses tile materials and cleaning products from TEC, Custom Building Products, Miracle Sealants, USG Fiberock, HardieBacker, and RedGard.
Licenses
PA076270
Areas Served
Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Broomall, Havertown, Media, Springfield

Compiled Score:

The Tile Surgeons has received 4.9 out of 5 stars based on 34 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/12/2018

“They did kitchen and foyer floors and back-splash in the kitchen. They were tearing stuff out; a wooden floor and a linoleum floor. It went very well although there was one thing they did very minor that was inconsistent on how they ended the back-splash and I pointed it out and asked them to fix it and it was like I was criticizing their work which was a little irritating. Then I asked them for a bid for two bathrooms, got a bid a week later and I thought they were crossed; I had a big bathroom and a little one and the little one was twice the price of the big one. I went back to them and I said, "it doesn't seem right. Could you call me and let me know?" And I just never heard back from them. No follow-up. I'd give them a B.”

Review by
03/12/2018

“He did a great job. I haven't had a chance to call him back —we kept on buying other stuff for the bathroom, and I wanted to have them back once it was all finished. We had a flooded bathroom and the whole thing had to be gutted. It was taken down to the bare bones, and then we picked out new stuff, beautiful stuff. Ralph came over with his assistant, and they did a great job. Fantastic—he would get an A+ in my book. I would recommend him to anybody.”

Review by
03/12/2018

“The job was to rip out an old shower and retile everything including around the tub. They were very flexible in the time that they came and they allowed us to make changes on the fly. It's kind of a process that helped us get it just how we wanted it. They were very easy to work with. I'd give them an A grade.”

Review by
03/09/2018

“I liked that the owner came out several times to take a look at how the work was progressing. Also, I asked to do just an extra thing, and he was very accommodating and able to do that for me. I'd give them an A+.”

Review by
03/09/2018

“I'm a contractor so they do sub-contracting work for me. They're reliable, dependable, all those good things. I'd give them an A. I had no complaints with their cleanliness, punctuality, or customer service.”

Review by
03/09/2018

“They did a great job. Very professional. Very thorough. The estimate was really accurate, and the finished product is really good. I'd give them an A+.”

Review by
03/09/2018

“I liked their responsiveness and quality. I'd give them an A+.”

Review by
01/17/2017

“It was a good experience. They came on time. They did a good job. They did tile installation. I'd give them an A.”

Review by
01/17/2017

“They did a good job. They did tile installation. They installed tile in our master bath and also in our kitchen. I would give them an A. They did a good job. They showed up when they said they would.”

Review by
12/28/2016

“They've been here several times over the years. Everything was excellent. I've never had any problem with anything they've done here. I'd give them an A+. No complaints.”

Review by
12/28/2016

“They redid our shower and bath. Combination. I liked the pricing and their timing. They were very poignant with their time. I'd give them an A. No complaints.”

Review by
12/28/2016

“They tiled a floor in a living room. They did meticulous work. I'd give them an A+. I would hire them again. No complaints. They did a fine job.”

Review by
12/28/2016

“At least three positive experiences. He did work on my prime residence and then he did some work on my rental properties. Ralph. My residence itself was a bathroom upstairs and a complete kitchen floor. He's worked on two out of three of the rental properties. One was a kitchen and dining area and laundry room floor and he also did a bathroom in that unit. The other unit he did a bathroom. It just went very smoothly. He came out, gave me an estimate, and did the job. No complaints about anything. It was fine. I would call them back in a minute if I needed to. I really would. I work in a service business myself. I run a body shop, so I'm familiar with these companies. I have no reason not to give them an A+. Not at all. There were no complaints as far as the time, the estimate, the price. Everything was fine. I recommend them. There's not that many public service businesses you're really, really happy with. That is the truth, so when you have something like that, it kind of stands out.”

Review by
12/28/2016

“It was three years ago. We had a bathroom retile. The tub. They were quickly available and the price was very reasonable. I'd give them an A+. No complaints. We were able to sell the house, so it worked out great.”

Review by
12/28/2016

“It was my kitchen backsplash. They're very, very creative and very helpful and supportive about coming up with some options from his experience. I think with the experience, flexibility, and options—he did a good job. I'd give them an A.”

Review by
12/28/2016

“They were removing some old towel holders and toothpaste holders and replacing it with tile I already had. They were very professional. They did it in a timely manner. The work was great. They're working on old tile and they didn't manage to chip good tile, which is difficult. I'd give them an A+.”

Review by
12/28/2016

“They did flooring and backsplash. Good attention to detail, making sure the work was done just right and also making sure they didn't make a complete mess in the house like other people would have done. I'd give them an A+. No complaints. I already have recommended them.”

Review by
12/28/2016

“It was a tiling shower surround in the bathroom. We wanted a custom shelf created in the back of the shower and they were able to do that. The job they did was absolutely beautiful. I'd say overall a B+. The work was a little bit a slow, but it was done meticulously.”

Review by
12/28/2016

“They were great. They were doing tiling in our laundry room. They were just very professional. As I remember, they were very good with details. Their detail work was really good and they made sure that everything was done accurately. That's what I liked about them. They didn't want to leave their job a mess. Everything was perfect. They did a really great job. I'd give them an A. No complaints.”

Review by
12/28/2016

“They did an excellent job. It was a bathroom. The floor, walls, and shower. He was very helpful, very flexible. We were going through a time when we were expecting a premature baby to be coming home, so the tile work had to be done in a quick fashion. We had to make sure it was done and he adjusted his schedule to make sure he could get it done. Ralph was an excellent help. I can't praise him enough. I'd give them an A+. They did really well. The quality of work was really, really good. I had no complaints at all. I would recommend them highly.”

Review by
12/28/2016

“They were doing the entire foyer and the bathroom with tile. I think the one thing is that the owner basically had someone doing the work. He came on day one and apparently he injured himself, so the owner came in and did the whole project with somebody else. He promised it would be done in a week. I would give them an A-. I had no problems. They did everything I asked. They were always on time. They were clean. There were no problems there. I thought they were very knowledgeable with the questions I asked.”

Review by
11/29/2016

“They are patient and explain the job. Very timely. The owner made sure that the gentleman who worked on the job was getting things right. He actually stopped over a couple of times on the days it was done to make sure everything was on par for what I wanted and to explain things to me as a customer, since I don't know how to tile. When I questioned things, they were right on top of it, the owner and the person doing the job. It was beautiful. I'd give them an A+. They were one of the better companies I've had to deal with over the years. They were awesome. I was really impressed. They put down like tarps all around and moved furniture out of the way. It was great. They did a very nice job. What a great company.”

Review by
11/29/2016

“It was a fireplace surround. The gentleman was very nice. He was very prompt. He knew what he was doing. We had someone else do this work prior to him and we had to tear it down because it wasn't done right. He had taken his time and he had gone back and forth with me before the installation to help me decide what we were doing with the tiles he had. I'd give them an A+.”

Review by
11/29/2016

“He steamed cleaned and also acid cleaned the grout on the floor in the four bathrooms. He did a good job. He did a very good job. I'd say I'd give him an A+. I'm an architect, so I'm very critical of someone to do a very good job and for me to give them A+. I'm very critical. I know what I'm looking for. I'm not just a regular person hiring someone.”

Review by
11/29/2016

“They did the backsplash at our house. I liked that I had confidence. The owner of the company came out and explained the job. He did what he said he would do. I watched the job go down. He did it when he said he would do it. He did for the cost he said he would do it. The job was completed very satisfactory. For me it was a win-win and I wouldn't have a moment's hesitation if I had another tile work to call him again. I'd give them an A+.”

Review by
11/29/2016

“It was very positive. It was bathroom tile. It was right on the estimate. They got it done it super fast. They cleaned up super good and the guy was real trustworthy. Ralph was his name. It was real good. I've recommended them to other people. I'd give them an A+.”

Review by
11/29/2016

“They were great. They whipped out flooring, tile flooring, and replaced it with new tile. Ralph's a good guy and the workers were hardworking. They came in and they worked a full day and they were done when they said they would be. I'd give them an A.”

Review by
11/29/2016

“They did a shower. It was definitely an even exchange back and forth. If they had any questions about anything, they would ask me about it before proceeding how they thought it should be done and they did very good work. I'd give them an A.”

Review by
11/29/2016

“They did two bathrooms. They did the shower and the bathtub and they did a decent job. In my view, they were very eager to make us happy with what they were doing and they seemed to do a very confident job. I would grade them an A.”

Review by
11/29/2016

“They put a tile floor in my house and my kitchen. They did a great job. I'd give them an A.”

Review by
11/29/2016

“He was outstanding. He worked on my powder room. I'd give them the highest marks.”

Review by
11/29/2016

“He was great. He did tile in my kitchen. He was just very thorough and understanding. I'd give them an A+. I would recommend them and I have.”

Review by
11/29/2016

“They laid a floor and a backsplash. It was excellent work. No complaints. I would recommend them. Good price. Did good work. Did a professional job.”

Review by
11/29/2016

“I definitely had a positive experience. They redid the bathroom. Quick. Efficient. Knowledgeable. Craftsman. Just easy to work with. I'd give them an A+.”

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