The Tile Surgeons
2nd year as a Best Pick
Best Pick 2018
certified company
Based on 34 Surveys
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Compiled Score: star star star star star
The Tile Surgeons has received 5 out of 5 stars (A-rating) based on 34 customer surveys conducted by Best Pick Reports.
2nd year as a Best Pick Call
"The Tile Surgeons are well-trained, experienced mechanics who take a great deal of pride in their work and feel that their customers' satisfaction is part of their reward for doing an excellent job."

Ralph Chisena | Owner
Company Information
Services Offered
The Tile Surgeons installs tile and marble backsplashes, floors, and bathroom surfaces for residential and commercial customers. The company also offers some tile repair services as well as light carpentry and plumbing.
Services Not Offered
The Tile Surgeons does not service swimming pools.
Minimum Job
The company requires a $300 minimum for general installations.
The Tile Surgeons honors manufacturers' warranties on tile products and offers a two-year workmanship warranty on installation.
Company History
The local company has been in business since 2000.
Additional Information
The Tile Surgeons uses tile materials and cleaning products from TEC, Custom Building Products, Miracle Sealants, USG Fiberock, HardieBacker, and RedGard.
Areas Served
Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Broomall, Havertown, Media, Springfield

“He did a great job. I haven't had a chance to call him back—we kept on buying other stuff for the bathroom, and I wanted to have them back once it was all finished. We had a flooded bathroom and the whole thing had to be gutted. It was taken down to the bare bones, and then we picked out new stuff, beautiful stuff. Ralph came over with his assistant, and they did a great job. Fantastic—he would get an A+ in my book. I would recommend him to anybody.”

“They did a great job. Very professional. Very thorough. The estimate was really accurate, and the finished product is really good. I'd give them an A+.”

“I liked that the owner came out several times to take a look at how the work was progressing. Also, I asked to do just an extra thing, and he was very accommodating and able to do that for me. I'd give them an A+.”

“I liked their responsiveness and quality. I'd give them an A+.”

“The job was to rip out an old shower and retile everything including around the tub. They were very flexible in the time that they came and they allowed us to make changes on the fly. It's kind of a process that helped us get it just how we wanted it. They were very easy to work with. I'd give them an A grade.”

“I'm a contractor so they do sub-contracting work for me. They're reliable, dependable, all those good things. I'd give them an A. I had no complaints with their cleanliness, punctuality, or customer service.”

“It was great. They were patient and very timely, and they explained the job. The owner made sure that the gentleman who did the job got things right. It was beautiful. They were one of the better companies I've dealt with over the years. They were awesome. I was really impressed. They put down tarps and moved furniture out of the way, and they did a very nice job. I'd give them an A+. What a great company.”

“They did an excellent job. They tiled the floor, walls, and shower of a bathroom. He was very flexible. He adjusted his schedule to make sure he could get it done. He was an excellent help. I can't praise him enough. They did really well. The quality of the work was really, really good. I'd give them an A+.”

“He was outstanding. He worked on my powder room. I'd give them the highest marks.”

“It was very positive. It was bathroom tile. It was right on the estimate. They got it done it super fast. They cleaned up super good and the guy was real trustworthy. Ralph was his name. It was real good. I've recommended them to other people. I'd give them an A+.”

“They've been here several times over the years. Everything was excellent. I've never had any problem with anything they've done here. I'd give them an A+. No complaints.”

“They were great. They were doing tiling in our laundry room. They were just very professional. As I remember, they were very good with details. Their detail work was really good and they made sure that everything was done accurately. That's what I liked about them. They didn't want to leave their job a mess. Everything was perfect. They did a really great job. I'd give them an A. No complaints.”

“He was great. He did tile in my kitchen. He was just very thorough and understanding. I'd give them an A+. I would recommend them and I have.”

“He steamed cleaned and also acid cleaned the grout on the floor in the four bathrooms. He did a good job. He did a very good job. I'd say I'd give him an A+. I'm an architect, so I'm very critical of someone to do a very good job and for me to give them A+. I'm very critical. I know what I'm looking for. I'm not just a regular person hiring someone.”

“It was a fireplace surround. The gentleman was very nice. He was very prompt. He knew what he was doing. We had someone else do this work prior to him and we had to tear it down because it wasn't done right. He had taken his time and he had gone back and forth with me before the installation to help me decide what we were doing with the tiles he had. I'd give them an A+.”

“I definitely had a positive experience. They redid the bathroom. Quick. Efficient. Knowledgeable. Craftsman. Just easy to work with. I'd give them an A+.”

“They did flooring and backsplash. Good attention to detail, making sure the work was done just right and also making sure they didn't make a complete mess in the house like other people would have done. I'd give them an A+. No complaints. I already have recommended them.”

“They tiled a floor in a living room. They did meticulous work. I'd give them an A+. I would hire them again. No complaints. They did a fine job.”

“They were removing some old towel holders and toothpaste holders and replacing it with tile I already had. They were very professional. They did it in a timely manner. The work was great. They're working on old tile and they didn't manage to chip good tile, which is difficult. I'd give them an A+.”

“They were great. They whipped out flooring, tile flooring, and replaced it with new tile. Ralph's a good guy and the workers were hardworking. They came in and they worked a full day and they were done when they said they would be. I'd give them an A.”

“They did a shower. It was definitely an even exchange back and forth. If they had any questions about anything, they would ask me about it before proceeding how they thought it should be done and they did very good work. I'd give them an A.”

“They put a tile floor in my house and my kitchen. They did a great job. I'd give them an A.”

“They did two bathrooms. They did the shower and the bathtub and they did a decent job. In my view, they were very eager to make us happy with what they were doing and they seemed to do a very confident job. I would grade them an A.”

“They were doing the entire foyer and the bathroom with tile. I think the one thing is that the owner basically had someone doing the work. He came on day one and apparently he injured himself, so the owner came in and did the whole project with somebody else. He promised it would be done in a week. I would give them an A-. I had no problems. They did everything I asked. They were always on time. They were clean. There were no problems there. I thought they were very knowledgeable with the questions I asked.”

“It was my kitchen backsplash. They're very, very creative and very helpful and supportive about coming up with some options from his experience. I think with the experience, flexibility, and options—he did a good job. I'd give them an A.”

“It was a good experience. They came on time. They did a good job. They did tile installation. I'd give them an A.”

“They did a good job. They did tile installation. They installed tile in our master bath and also in our kitchen. I would give them an A. They did a good job. They showed up when they said they would.”