Design Carpet Company Inc. Flooring America
10th year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Design Carpet Company Inc. Flooring America has received 4.7 out of 5 stars based on 45 customer surveys conducted through GuildQuality.
5
36
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6
3
1
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2
1
0
10th year as a Best Pick Call
"If you're looking to update one room or your entire home, Design Carpet Company takes the time to get to know you and your needs, offer solutions, and make the entire process fun. With distinctive interior design services and quality products, we've served the Houston community for 42 years. It's our passion."

Carol Carpenter | Manager
Company Information
Services Offered
Design Carpet Company Inc. Flooring America offers an extensive natural stone and tile selection to residential and commercial customers. A design technician is on staff to assist with customers' decorating needs. In addition to tile work, the company also offers installation of carpet, hardwood, and resilient flooring as well as custom countertops.
Warranty
The company honors manufacturers' material warranties; offers its own installation warranty; and is part of direct repair programs for most major insurance carriers, specializing in fire and water restoration.
Company History
Design Carpet Company is a family business founded in 1979 by David Muti, who continues to be its hands-on owner.
Areas Served
Cypress, Energy Corridor, Katy, Memorial Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
Address
6211 Theall Road
Houston, TX 77066
Hours
Mon
7:30 am - 5:00 pm
Tue
7:30 am - 5:00 pm
Wed
7:30 am - 5:00 pm
Thu
7:30 am - 5:00 pm
Fri
7:30 am - 5:00 pm
Sat
10:00 am - 3:00 pm
Sun
Closed

Compiled Score:

Design Carpet Company Inc. Flooring America has received 4.7 out of 5 stars based on 45 customer surveys conducted through GuildQuality.
5
36
4
6
3
1
2
2
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/20/2021

“David Butigh provided exceptional service.”

Review by
08/20/2021

“The installers worked very hard. They did a good job and they were very professional.”

Review by
02/11/2021

“The installation was perfect, on-time, and high quality. It was an intricate job with different patterns and cuts, and they did a phenomenal job.”

Review by
02/09/2021

“The installers were very professional and were on time. They did an excellent job, answered all my questions, and carried themselves very professionally through the whole process.”

Review by
02/09/2021

“I would like to recognize Nicole Rodriguez for exceptional service.”

Review by
12/15/2020

No review comments provided

Review by
12/15/2020

“The flooring installation was completed faster than we expected and the technicians did a fantastic job with a messy project. It was a pleasure to have them in the house.”

Review by
12/10/2020

“I would like to recognize David from Design Carpet Company for his exceptional service.”

Review by
12/08/2020

“They exceeded implementation time. They were the only company that I could get a hold of that would take my job on with the schedule as quickly as I needed them to. Everyone else was booked up like months out. They were the only company that had a turnaround time within 24 hours.”

Review by
12/08/2020

“Nikki was the one who took my call and they had a minimum of $350.00 worth of work however they reduced it to $300.00 for me. I really appreciated that. They just replaced some broken tiles.”

Review by
12/08/2020

“It was quite a while ago now, but I'd like to recognize the person who came and gave me the estimate.”

Review by
12/08/2020

“The flooring sample that we were given did not match the color of the floor that was put down, and the flooring behind the stove was not completed. They just cut out the floor around the legs of the stove instead of putting it all the way back to the wall.”

Review by
12/03/2020

“They met all of my expectations.”

Review by
12/02/2020

“Robert did a wonderful job.”

Review by
12/02/2020

“They did a great job of matching and the design part of the project was done very well.”

Review by
12/02/2020

“David Mutie”

Review by
12/02/2020

No review comments provided

Review by
11/20/2020

“I think they produced very good quality. The ownership has a good handle on it. It gives me a good deal of confidence . They're quality people.”

Review by
11/20/2020

“I would like to recognize David for his exceptional service.”

Review by
11/20/2020

“I would like to recognize the installers. I've been trying to get ahold of them to do more work for me.”

Review by
11/20/2020

“I would like to recognize Carol for her exceptional service.”

Review by
11/20/2020

“would like to recognize the carpet boys for their exceptional service.”

Review by
11/20/2020

“The quality of the work was good.”

Review by
11/16/2020

No review comments provided

Review by
11/11/2020

“Mr. Steve was very professional and provided good service.”

Review by
11/10/2020

“I have already recommended them to a friend.”

Review by
11/10/2020

“Design Carpet Company did what I expected them to do.”

Review by
11/10/2020

“The sales coordinator does a good job.”

Review by
11/09/2020

“Design Carpet Company met my expectations.”

Review by
11/09/2020

“Design Carpet did a great job. The installer was very meticulous about the project and did a great job. I have another project that I want to hire them for.”

Review by
11/09/2020

“I would like to recognize the salesman.”

Review by
11/09/2020

No review comments provided

Review by
11/09/2020

“Steve with Design Carpet Company Inc. showed me samples of flooring and provided me with exceptional service.”

Review by
11/09/2020

“I am pleased with the quality of the carpet. The installers did an excellent job.”

Review by
11/09/2020

No review comments provided

Review by
11/09/2020

“I have used them for many things over the years. They do a great job of working with us and taking their time to figure out how to get the job done the way we wanted.”

Review by
11/09/2020

“In the bathtub itself, the fixture is not flush against the tub. That could cause a leakage. I do not know if they were responsible.”

Review by
01/29/2020

“The sales guy was good.”

Review by
01/28/2020

“They did not resolve my problems.”

Review by
01/24/2020

“I would like to recognize Steve Tabat for his exceptional service.”

Review by
01/22/2020

No review comments provided

Review by
01/20/2020

“Carol was exceptional.”

Review by
01/16/2020

“I would like to recognize Steve for his exceptional service.”

Review by
01/16/2020

No review comments provided

Review by
02/22/2019

“I have used many flooring companies and they are the best. I would highly recommend David. He is a good man. He even called me to follow up after hours to see if I was happy. It was a surprise call.”

Review by
02/15/2019

“Awesome service!”

Review by
02/14/2019

“The entire process and the Design Carpet Company Inc.'s customer service exceeded my expectations.”

Review by
02/14/2019

“The wood floors exceeded my expectations.”

Review by
02/13/2019

“Their service is very good. They do great work. I am likely to recommend Design Carpet Company Inc. to a friend.”

Review by
02/13/2019

“I would like to recognize Mr. Mutai, the owner, for exceptional service. He was very professional in his presentation. Also, the people were great. Everything about the job from start to finish was excellent.”

Review by
02/13/2019

“I would like to recognize the guys that performed the work, the man in the office I spoke with and anyone else I had dealings with for their exceptional service.”

Review by
02/13/2019

“They went out of the way to make it look better than what I told them I wanted. They do outstanding work. The carpet is very plush - my toes sink right into the carper in the bedroom. Dave did a really good job reading what I wanted and chose the proper elements in the design center to bring my ideas to reality.”

Review by
02/13/2019

“Everything was excellent. I did not have any problems. They showed up on time and did beautiful work.”

Review by
02/13/2019

“They did a wonderful job. They were courteous and nice. They cleaned up after themselves. We had no problems whatsoever. The work was very nicely done. I would recommend them to anyone.”

Review by
02/13/2019

“I am likely to recommend Design Carpet Company Inc. to a friend. I have used them for 20 years and they are the best!”

Review by
02/11/2019

“I would like to recognize everyone there. They were all fantastic.”

Review by
01/21/2019

“Their lead installer provided exceptional service.”

Review by
01/08/2019

“Design Carpet Company exceeded my expectations in their quality of work.”

Review by
01/03/2019

“We are very pleased. Design Carpet Company did a professional job. We love the design and couldn't be happier.”

Review by
01/03/2019

“They met the expectations.”

Review by
01/03/2019

No review comments provided

Review by
10/17/2017

“They're just really good dependable people. They did carpet and tile. I'd give them an A+. I would definitely recommend them.”

Review by
10/17/2017

“They're real good. They did my hardwood floors and they did my bathrooms and it's very pretty. I'd give them an A.”

Review by
10/17/2017

“They were great. They showed up and did what they said they were going to do. Also, they really worked through the process and helped us really feel comfortable about what we ended up doing. They did tile but it's a part of a bigger renovation project and they helped find some subcontractors when I couldn't find them. We're good with everything. I'd give them an A+. It took us a long time to find them and we're actually using them for our flood renovation too. I already have recommended them.”

Review by
10/17/2017

“They did a fine job. They were very responsive, they showed up when they said they were going to, finished when they were going to, and kept me appraised of the progress. So, I was happy with them. They did tile. I'd give them an A. They did a real nice job.”

Review by
10/17/2017

“Good customer service. It was just good all the way around. They did tile. I've used them several times. I'd give them an A+. I recommend them all the time.”

Review by
10/17/2017

“It wasn't great but we were pleased when they were finished. We were just not pleased with how long it took them to complete the job because they did other jobs in between finishing ours. They put in tile in the bathroom and the kitchen and they put in laminate for the rest of the house. I would say C-. Initially the punctuality was great and then it wasn't.”

Review by
10/12/2017

“I've known them for 14-15 years and have used them several times and I'm a realtor so I've used them for clients too. So, everything is all good with that company. They've put carpet in a couple of times and this last time they did tile flooring—looks like wood. Quality of workmanship, promptness, good prices as far as I know, and quality products, all that makes it such a positive experience. I would say an A.”

Review by
10/12/2017

“I've had a positive experience multiple times. They put in some wood flooring for me and also some tile. It's easy to talk to them, tell them what you want. If you want something done a certain way, you know they're open to any ideas. If there was a mistake made, then they'll fix the mistake that was made. I'd give them an A.”

Review by
10/10/2017

“We had some tile done and we had some floors refinished. That may be what they did. I'm not sure which one they did. If it was tile, I wasn't happy with the way they didn't bring the tile right up to my baseboards—there was a big space left around the baseboards and we had to put those pieces of board you put on, quarter round or whatever it is. Anyway, the tile didn't go right up to the baseboards. And then the flooring, the floors that were refinished, that was fine other than I need the transition piece changed out because the transition piece that was put on causes a tripping hazard and that should've been a beveled piece on there. And I've been thinking about looking up who did that and calling them back out to maybe try to redo that transition piece that goes to the entryway. I think they probably did my hardwood floors. If they did my hardwood floors I was happy with them except for the transition piece. I'd probably give them an A, I guess.”

Review by
10/10/2017

“Good quality work and I liked the quality of the product. They did tile floor. Fixed a whole new bathroom shower. About $15,000 worth of work. I'd give them an A.”

Review by
10/10/2017

“I guess, Carol is her name, she was very helpful with the project and consulting with us. They were installing tile floor for me. I'd grade them as an A.”

Review by
10/10/2017

“They were prompt, they were clean and polite, and they did exactly what they said they were going to do. They installed tile. I'd give them an A.”

Review by
10/10/2017

“They didn't do any carpet here. They did some tile flooring. They did a good job. Somebody's supposed to come back out here. George needs to come back out here. He hasn't come back out here yet. I like them. The experience was good. I really like the work.”

Review by
10/10/2017

“They were very patient and worked with the insurance company with me. I was making my first insurance claim and they helped me through the process all the way. They did both flooring and tile. It was definitely an A+. I already did recommend them.”

Review by
10/10/2017

“They did some tile work. They did a great job. We were very happy.”

Review by
10/10/2017

“I had no complaints at all. It was a stone tile floor.”

Review by
10/10/2017

“I've actually used them several times over the years and have had good results on everything. They do a good job. It was all tile. Let's call it a B. We did have some slight issues but we worked through them all. I think that's a good grade.”

Review by
10/10/2017

“I just think it was the time that it took to get the job started which made it a neutral experience. They did a shower. I would grade the experience as a B+.”

Review by
12/19/2016

“They've done hardwood floors, tile floors, and carpeting. They actually did granite counter tops for me too. Everything was really good. They cleaned up after, and they weren't messy during the work. I'd give them an A overall. I've already recommended them.”

Review by
12/19/2016

“Design Carpet Company could not have been any better. They went beyond expectations. They installed tile that looks like wood planks, but it’s more durable—it’s gorgeous. We had a leak, and our wooden floors were flooded. They took everything out, found the hole, patched it up, fixed it the old-fashioned way, and then put down the tile. I’m extremely likely to recommend them. They get an A+ across the board .”

Review by
12/19/2016

“They did carpet and some tile work. They were easy to deal with and he was good on claims. They showed up when they were supposed to and everything was fine. I'd give them a B. They were fine.”

Review by
12/19/2016

“They were supposed to come out tomorrow and finish some things that they haven't since they started in July. They replaced a wood floor and did some painting and helped replace our mantel and did some trim work. They also did tile installation. Over the past several months, we've tried to get them to come out and finish things that were not correctly done. It's taken from September until now. They're supposed to come out and finish. They should've been done in August or September and this is December. I'd give them a C. The work was okay it just wasn't completely okay. I probably wouldn't recommend them.”

Review by
12/12/2016

“They  did ceramic tile and wood floor. Everything's perfect. We've used them two or three times now. I'd give them an A +, they're good.”

Review by
12/12/2016

“They did tile and hardwood flooring. They had good communication, were responsive, and had professional laborers. They know their trade well. They get an A grade from me.”

Review by
12/12/2016

“They put a combination of tiles down. They were timely and it was no hassle. I'd give them a B overall. They were there every day and worked hard.”

Review by
12/01/2016

“They did flooring installation, luxury vinyl tile. When they were on the job, they were quiet and went about their work quickly and thoroughly. They didn't waste any time. They deserve an A.”

Review by
11/29/2016

“We  had some tile work loose from the floor. They were really professional and did a good job. I'd give the overall experience an A.”

Review by
10/14/2015

“They did tile work in the kitchen. It took them about a day, I think. The customer service was very professional. I'd recommend them to a friend if I was asked. The company gets an A from me.”

Review by
10/14/2015

“They did work for me. I'm pretty satisfied with the floor. They did a good job, so the work gets a good grade. I have no complaints. It was tile installation. It was in the family room, formal dining, and formal living room. I'm very happy with it.”

Review by
10/14/2015

“They did tile installation some time ago. Well they came, they were clean, and did the job and just completed it properly. We had a patch of tiles that needed to be replaced and we didn't know why they broke and they came and fixed it. They did a good job. They did it when they said they would do it. I'd recommend them to a friend. I'd give them a B. You always look for the perfect and I don't know if they were as perfect as they should have been but they were good.”

Review by
10/14/2015

“The job itself was done well but I was promised over and over again when it was going to be done and it took a very long time and they'd come up with some very strange excuses and at one point they said, it was for my tenant, and family and a baby, and they said oh well they can move in here and when that's being said, the toilet and all the appliances are sitting in the middle of the living room floor. I never got an apology from them. I gave a little bit of an upcharge to get the tile from where it was. I got an apology from Steve. They made sure they got letter out for the upcharge that I owed them and that's been paid but it was just unfortunate. At one point one man worked just as fast as three because I was over there everyday. Sometimes the guys were showing up. Sometimes one guy was there. It was and I was promised within two weeks that they'd be done. It wasn't pleasant and I had to tell my tenants over and over again, we were promised this. I'd give them probably a C-. The work was finally done well. It was just the service.”

Review by
10/08/2015

“They did a very good job. I liked the whole thing. A lady came out to our house and looked over everything, including the things we wanted and our color choices. They did a real good job on their install. Everything went just right. We put in some sort of vinyl, but wood plank-style tiles in the front hall, the kitchen, and the bathrooms, and then new carpet throughout the other rooms of the house. Their customer service was very good. I'd recommend them to anybody. We just liked their selections. She just was so positive to work with. They’re A+. I'd use them again in a heartbeat. We think they did a fine job.”

Review by
10/08/2015

“They did it at my townhome. They did a thorough job. Their customer service was very good. They installed tile floors.”

Review by
10/08/2015

“I liked our representative and I've forgotten her name at this point. She came out and met with us. I do remember thereafter having a question, placed a call, but this is a while after, placed a call and didn't get a return call. We got new carpeting in one room and then we also got tile in two bathrooms. We called, she came out, gave us a bid, we liked her and decided to go with her. I would give them a B maybe a B+. I would recommend them.”

Review by
10/01/2015

“They were fast on the work, they did a great job, they did quality work, and they supplied good materials. They redid the tile in our bathrooms, kitchen, living room, and laundry room. They did carpet also, and they had to float our floor. I think my insurance company picked them or somebody recommended them. They get A+.”

Review by
10/01/2015

“They were very helpful, they arrived on schedule, they finished the work early, and the floor looked great. It was a porcelain tile that looked like wood. Their customer service was very good. They’re an A-grade company.”

Review by
10/01/2015

“They were clean and efficient. I believe they were referred through our insurance agency. I had them do flooring. We had a kitchen with wood and tile. Their customer service was excellent—very good. I'd give them an A.”

Review by
10/01/2015

“They did a good job. They redid the floor. My mom picked it out. I just live there. They had to redo some of the flooring. I don't know if it was tile they put in or laminate. I'll give the company an A grade.”

Review by
09/30/2015

“I liked everything. They did a great job. Everything went well. They were on time, they had a good price, did a good job, and I’m just very happy. They tiled my complete house. I've known them for a long time. I'd give them an A+.”

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