Design Carpet Company Inc. Flooring America
7th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Design Carpet Company Inc. Flooring America has received 4.7 out of 5 stars based on 76 customer surveys.
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7th year as a Best Pick Call
"If you're looking to update one room or your entire home, Design Carpet Company takes the time to get to know you and your needs, offer solutions, and make the entire process fun. With distinctive interior design services and quality products, we've served the Houston community for 39 years—it's our passion."

Carol Carpenter | Manager
Company Information
Services Offered
Design Carpet Company Inc. Flooring America offers an extensive natural stone and tile selection to residential and commercial customers. A design technician is on staff to assist with customers' decorating needs. In addition to tile work, the company also offers installation of carpet, hardwood, and resilient flooring as well as custom countertops.
Warranty
The company honors manufacturers' material warranties; offers its own installation warranty; and is part of direct repair programs for most major insurance carriers, specializing in fire and water restoration.
Company History
Design Carpet Company is a family business founded in 1979 by David Muti, who continues to be its hands-on owner.
Areas Served
Cypress, Energy Corridor, Katy, The Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston

Compiled Score:

Design Carpet Company Inc. Flooring America has received 4.7 out of 5 stars based on 76 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/17/2017

“They were great. They showed up and did what they said they were going to do. Also, they really worked through the process and helped us really feel comfortable about what we ended up doing. They did tile but it's a part of a bigger renovation project and they helped find some subcontractors when I couldn't find them. We're good with everything. I'd give them an A+. It took us a long time to find them and we're actually using them for our flood renovation too. I already have recommended them.”

Review by
10/17/2017

“It wasn't great but we were pleased when they were finished. We were just not pleased with how long it took them to complete the job because they did other jobs in between finishing ours. They put in tile in the bathroom and the kitchen and they put in laminate for the rest of the house. I would say C-. Initially the punctuality was great and then it wasn't.”

Review by
10/17/2017

“They did a fine job. They were very responsive, they showed up when they said they were going to, finished when they were going to, and kept me appraised of the progress. So, I was happy with them. They did tile. I'd give them an A. They did a real nice job.”

Review by
10/17/2017

“Good customer service. It was just good all the way around. They did tile. I've used them several times. I'd give them an A+. I recommend them all the time.”

Review by
10/17/2017

“They're just really good dependable people. They did carpet and tile. I'd give them an A+. I would definitely recommend them.”

Review by
10/17/2017

“They're real good. They did my hardwood floors and they did my bathrooms and it's very pretty. I'd give them an A.”

Review by
10/12/2017

“I've known them for 14-15 years and have used them several times and I'm a realtor so I've used them for clients too. So, everything is all good with that company. They've put carpet in a couple of times and this last time they did tile flooring—looks like wood. Quality of workmanship, promptness, good prices as far as I know, and quality products, all that makes it such a positive experience. I would say an A.”

Review by
10/12/2017

“I've had a positive experience multiple times. They put in some wood flooring for me and also some tile. It's easy to talk to them, tell them what you want. If you want something done a certain way, you know they're open to any ideas. If there was a mistake made, then they'll fix the mistake that was made. I'd give them an A.”

Review by
10/10/2017

“We had some tile done and we had some floors refinished. That may be what they did. I'm not sure which one they did. If it was tile, I wasn't happy with the way they didn't bring the tile right up to my baseboards—there was a big space left around the baseboards and we had to put those pieces of board you put on, quarter round or whatever it is. Anyway, the tile didn't go right up to the baseboards. And then the flooring, the floors that were refinished, that was fine other than I need the transition piece changed out because the transition piece that was put on causes a tripping hazard and that should've been a beveled piece on there. And I've been thinking about looking up who did that and calling them back out to maybe try to redo that transition piece that goes to the entryway. I think they probably did my hardwood floors. If they did my hardwood floors I was happy with them except for the transition piece. I'd probably give them an A, I guess.”

Review by
10/10/2017

“Good quality work and I liked the quality of the product. They did tile floor. Fixed a whole new bathroom shower. About $15,000 worth of work. I'd give them an A.”

Review by
10/10/2017

“I just think it was the time that it took to get the job started which made it a neutral experience. They did a shower. I would grade the experience as a B+.”

Review by
10/10/2017

“I guess, Carol is her name, she was very helpful with the project and consulting with us. They were installing tile floor for me. I'd grade them as an A.”

Review by
10/10/2017

“They were prompt, they were clean and polite, and they did exactly what they said they were going to do. They installed tile. I'd give them an A.”

Review by
10/10/2017

“They didn't do any carpet here. They did some tile flooring. They did a good job. Somebody's supposed to come back out here. George needs to come back out here. He hasn't come back out here yet. I like them. The experience was good. I really like the work.”

Review by
10/10/2017

“They were very patient and worked with the insurance company with me. I was making my first insurance claim and they helped me through the process all the way. They did both flooring and tile. It was definitely an A+. I already did recommend them.”

Review by
10/10/2017

“I've actually used them several times over the years and have had good results on everything. They do a good job. It was all tile. Let's call it a B. We did have some slight issues but we worked through them all. I think that's a good grade.”

Review by
10/10/2017

“They did some tile work. They did a great job. We were very happy.”

Review by
10/10/2017

“I had no complaints at all. It was a stone tile floor.”

Review by
12/19/2016

“They've done hardwood floors, tile floors, and carpeting. They actually did granite counter tops for me too. Everything was really good. They cleaned up after, and they weren't messy during the work. I'd give them an A overall. I've already recommended them.”

Review by
12/19/2016

“They did carpet and some tile work. They were easy to deal with and he was good on claims. They showed up when they were supposed to and everything was fine. I'd give them a B. They were fine.”

Review by
12/19/2016

“They were supposed to come out tomorrow and finish some things that they haven't since they started in July. They replaced a wood floor and did some painting and helped replace our mantel and did some trim work. They also did tile installation. Over the past several months, we've tried to get them to come out and finish things that were not correctly done. It's taken from September until now. They're supposed to come out and finish. They should've been done in August or September and this is December. I'd give them a C. The work was okay it just wasn't completely okay. I probably wouldn't recommend them.”

Review by
12/19/2016

“Design Carpet Company could not have been any better. They went beyond expectations. They installed tile that looks like wood planks, but it’s more durable—it’s gorgeous. We had a leak, and our wooden floors were flooded. They took everything out, found the hole, patched it up, fixed it the old-fashioned way, and then put down the tile. I’m extremely likely to recommend them. They get an A+ across the board .”

Review by
12/12/2016

“They  did ceramic tile and wood floor. Everything's perfect. We've used them two or three times now. I'd give them an A +, they're good.”

Review by
12/12/2016

“They put a combination of tiles down. They were timely and it was no hassle. I'd give them a B overall. They were there every day and worked hard.”

Review by
12/12/2016

“They did tile and hardwood flooring. They had good communication, were responsive, and had professional laborers. They know their trade well. They get an A grade from me.”

Review by
12/01/2016

“They did flooring installation, luxury vinyl tile. When they were on the job, they were quiet and went about their work quickly and thoroughly. They didn't waste any time. They deserve an A.”

Review by
11/29/2016

“We  had some tile work loose from the floor. They were really professional and did a good job. I'd give the overall experience an A.”

Review by
10/14/2015

“They did tile work in the kitchen. It took them about a day, I think. The customer service was very professional. I'd recommend them to a friend if I was asked. The company gets an A from me.”

Review by
10/14/2015

“They did work for me. I'm pretty satisfied with the floor. They did a good job, so the work gets a good grade. I have no complaints. It was tile installation. It was in the family room, formal dining, and formal living room. I'm very happy with it.”

Review by
10/14/2015

“They did tile installation some time ago. Well they came, they were clean, and did the job and just completed it properly. We had a patch of tiles that needed to be replaced and we didn't know why they broke and they came and fixed it. They did a good job. They did it when they said they would do it. I'd recommend them to a friend. I'd give them a B. You always look for the perfect and I don't know if they were as perfect as they should have been but they were good.”

Review by
10/14/2015

“The job itself was done well but I was promised over and over again when it was going to be done and it took a very long time and they'd come up with some very strange excuses and at one point they said, it was for my tenant, and family and a baby, and they said oh well they can move in here and when that's being said, the toilet and all the appliances are sitting in the middle of the living room floor. I never got an apology from them. I gave a little bit of an upcharge to get the tile from where it was. I got an apology from Steve. They made sure they got letter out for the upcharge that I owed them and that's been paid but it was just unfortunate. At one point one man worked just as fast as three because I was over there everyday. Sometimes the guys were showing up. Sometimes one guy was there. It was and I was promised within two weeks that they'd be done. It wasn't pleasant and I had to tell my tenants over and over again, we were promised this. I'd give them probably a C-. The work was finally done well. It was just the service.”

Review by
10/08/2015

“I liked our representative and I've forgotten her name at this point. She came out and met with us. I do remember thereafter having a question, placed a call, but this is a while after, placed a call and didn't get a return call. We got new carpeting in one room and then we also got tile in two bathrooms. We called, she came out, gave us a bid, we liked her and decided to go with her. I would give them a B maybe a B+. I would recommend them.”

Review by
10/08/2015

“They did a very good job. I liked the whole thing. A lady came out to our house and looked over everything, including the things we wanted and our color choices. They did a real good job on their install. Everything went just right. We put in some sort of vinyl, but wood plank-style tiles in the front hall, the kitchen, and the bathrooms, and then new carpet throughout the other rooms of the house. Their customer service was very good. I'd recommend them to anybody. We just liked their selections. She just was so positive to work with. They’re A+. I'd use them again in a heartbeat. We think they did a fine job.”

Review by
10/08/2015

“They did it at my townhome. They did a thorough job. Their customer service was very good. They installed tile floors.”

Review by
10/01/2015

“They were fast on the work, they did a great job, they did quality work, and they supplied good materials. They redid the tile in our bathrooms, kitchen, living room, and laundry room. They did carpet also, and they had to float our floor. I think my insurance company picked them or somebody recommended them. They get A+.”

Review by
10/01/2015

“They were very helpful, they arrived on schedule, they finished the work early, and the floor looked great. It was a porcelain tile that looked like wood. Their customer service was very good. They’re an A-grade company.”

Review by
10/01/2015

“They were clean and efficient. I believe they were referred through our insurance agency. I had them do flooring. We had a kitchen with wood and tile. Their customer service was excellent—very good. I'd give them an A.”

Review by
10/01/2015

“They did a good job. They redid the floor. My mom picked it out. I just live there. They had to redo some of the flooring. I don't know if it was tile they put in or laminate. I'll give the company an A grade.”

Review by
09/30/2015

“I liked everything. They did a great job. Everything went well. They were on time, they had a good price, did a good job, and I’m just very happy. They tiled my complete house. I've known them for a long time. I'd give them an A+.”

Review by
09/30/2015

“I liked everything. They were very professional, and they did a very good job. They did some tile work. They removed the tile in my kitchen, entryway, and utility room and installed new tile. They would get an A from me.”

Review by
09/30/2015

“They steam cleaned the grout. They did a great job, and they’re very nice, very polite. I know they did the master shower. I've got slate tile in the bathroom. They were really, really good. I’m very pleased. I'd give them an A. They were really, really good.”

Review by
09/30/2015

“They were great. Their customer service was wonderful, they did the job, and they got it done. They were in and out in just a couple days, and it was a hard job. It was tile. If I'm remembering correctly, I think it was right at 2,000 square feet. It was a really hard tile laying. Initially we just went around to different tile companies, but actually, they had the best customer service in the store. They’re A+, excellent.”

Review by
09/30/2015

“It was positive in most ways, but I would say it wasn't the case in one way. My husband would never recommend them, but I would. I loved Carol, who came and she brought me all kind of samples so I could kind of look at it in my home, and she helped me figure out what went together. She was fabulous. And I loved the man who took care of the painting and who oversaw him, it was like Jim and Mundo. I loved them, and I'm very satisfied with their work. The tilers, I was satisfied with their end work, but it was like a constant thing where I had to be on them and they didn't speak English. But in the end, their final product is beautiful. The problem we had with it was something they did caused a flood. It wasn't their fault. It was the people who put the plumbing in originally, but it's just working on it caused a flood, and they never came back and switched out my floor from the flood. It was only about ten pieces, and I had the floor. They literally only had to pick up and put in, and that's why my husband's still mad at them. They did my whole, they gutted, they pulled wallpaper, they smoothed walls, they painted, they pulled out bathtubs, sinks, vanity tops, like did my floors, new showers, new bathtub. It was, the glass doors are a thing of beauty, my bathrooms are beautiful, which is why I say positive. It was three bathrooms, and then the walls on three shower tub areas, so it was a bunch. I would say because they would come and fix almost everything until that ending flood, I would say A-, because every time I had trouble with the tiler, Carol came and fixed it.”

Review by
09/30/2015

“The job was good. It was a little more involved than we thought it was going to be but overall they did a good job. I thought the presentation was good as far as what they said they were going to do and everything and then there was a few things, well I wish they would have prepared us a little bit more for what was going to happen because our whole house is tile except for the bedroom so we had never done anything like that before. It was a big experience so I just wish somebody would have said look this is really going to be bad, you know what I mean. Just to kind of prepare us a little bit more. There was a few lumps and bumps along the way but overall we love the floor and they did a good job. They did tile. It was a big job. They tiled everything but our bedrooms. I would say a B.”

Review by
09/30/2015

“They had a really good sales guy that coordinated with me and helped me choose the flooring that I wanted. They brought it out, we tried it out, they gave me good advice, their prices were reasonable, and they did a good job on the install. They replaced my wood floors with porcelain tile, and then they replaced carpeting into my room. They did a lot of work. Since my wood floors were failing, I talked to the company that had done some contracting work here, foundation work, and they said that they worked with Design Carpet, so I wanted to find somebody. They'd had foundation issues, who they worked with, so that's kind of how I found them. I'd give them an A.”

Review by
09/30/2015

“They were just hard to communicate with. They left a big mess when they came. Throughout my house, there was dirt and cement and the stuff they put the flooring down with on the walls, the baseboards. They didn't clean up afterward. A lot of the flooring didn't always match like it was supposed to. They're just not a very good company. Just they were not professional at all. Very disappointing considering my insurance company made me use them. We had hardwood put in, we had a flood and so they did tile and flooring, carpet, hardwood, and tile. I had other people come and put in flooring, a total different experience. I'd give them a D, a D+.”

Review by
09/30/2015

“They were on schedule. Their pricing was competitive. Their work was great. That was really about it, and they had plenty of samples in the showroom and very helpful in tile selection, so they were fine. They laid some tile in my den. I think what we did was we went to the internet and we looked at companies that sold tile and just ran the gamut. Six or seven different places, and they were on the internet, and so when we showed up there, we saw what they had, and met with their sales staff. That's kind of how it happened. I would give them an A.”

Review by
09/30/2015

“We were very happy with them. They've done a lot of work with us. They're punctual, they finish their work very professionally, and when they give an estimate, they don't say, ‘Now it's going to cost you more,’ so we like to deal with them. They did carpet and tile. They've done everything for us. I would recommend them anytime to anybody. I would say they’re an A-rated company. They have done work for us at home, and they have done work for my business. I've recommended them to all my customers.”

Review by
05/13/2015

“The tile work is fine. I used Design Carpet. They did the job quickly, and it looks the way I wanted it to. I had no issues, and I didn't have to call them back for anything. If anyone asked me, I'd say Design Carpet did a good job. I’d rate the company as an A.”

Review by
05/13/2015

“They did tile work for me. It was perfect. They did a very good job. I had a round wall that was not easy to put the tile in, but they did it very well and in a professional way. They just put tile in a couple of rooms. They get an excellent grade.”

Review by
07/28/2014

“Design Carpet was local, so they were able to come out in a short period of time. They did some patchwork for us; they laid down a couple new floor tiles. The quality of work was fine. I would give them an A+, and I would use them again.”

Review by
07/23/2014

“Design Carpet Company installed tile in three rooms, and they were excellent. The sales manager was very helpful with answering our questions and helping us pick a tile. The installation went very well, and we’re very, very pleased with the tile.”

Review by
07/23/2014

“They came in and measured and they put in the tile upstairs in our bathroom and they put in the hardwood floors in our living room. Everything turned out well. I would say a B. I would recommend them to others. Nothing was lacking with their service.”

Review by
07/23/2014

“The gentleman who came out to do the quote and everything was very friendly and knowledgeable and the work they did was very good as well. There was no debris left behind. I'd give them an A.”

Review by
07/23/2014

“They were here on time, they did a good job, and everything was done to my satisfaction. They’ve put in a shower, laid carpet and done tile—they've done it all. Design Carpet Company is A+.”

Review by
07/23/2014

“Design Carpet Company did a good job. They replaced tile for us, and they were very neat. They showed up on time, had the right equipment, and knew what they were doing. They went right to work and cleaned up well. I would absolutely recommend their service. They deserve an A.”

Review by
07/23/2014

“The only problem we had was a little bit of a delay and a lack of communication between the time that we gave them our deposit and that the installation started. I would use Design Carpet again. They put the tile down in our two bathrooms and closet. I'd give them an A.”

Review by
07/23/2014

“They were very professional, they came in, they did a wonderful job—the tile and everything looks fabulous. The contractors were great, personable. They came when they said they would. They answered all my questions. This was the first time I'd used them. I'd use them again. I'm fixing to call them like in about 2 months to have my floors done. I would give them an A. I don't give anybody an A+! I would recommend them and I have. My boss used them and one of my coworkers has already used them.”

Review by
07/23/2014

“It was a relatively small job, kind of refreshed our tile in two bathrooms. It was generally good. They were trustworthy, I felt comfortable with them in our house and, for the most part, they did what they said they would do. This was the first time we'd used them. We would use them again. Their clean up was good. I'd give them a B. I would recommend them to my friends. There were some finer things like the grout and the cocking. The finished surface was pretty rough, it could've been a little more professionally done. Otherwise, everything else was pretty good.”

Review by
07/23/2014

“They broke a tile in my entryway with their equipment. They did replace it but I was not happy that they broke it to begin with. The guy who did the grout work didn’t match the grout very well so at the end of the day they really didn’t leave me in t same situation that I started in. And actually the guy who came to take out the tile broke a second tile in taking out the one. So the person that they brought to do the repair work wasn't very good either. At that point I was just ready for them to be out of my house. They cleaned the carpets. They did an OK job on the carpet cleaning. It was just that when they dropped their equipment on my entryway tile, they broke the tile. I'd give them a D because they cleaned the carpets fine. It was just sloppy that they broke the tile.”

Review by
07/23/2014

“The work was neat. There was one little hiccup, but I remember the owner or manager rectifying it by doing something pretty simple. Overall, I was very pleased with it. One of the things I remember is that they were not on time. When I called, he started telling me that they had another job, and I asked him why they didn’t call me because I had to make arrangements to stay home. In the end, it ended up being rectified, but it didn’t start off very well. I was very busy, too. The guy finally came, but I had to call two or three times to find out why the people were not here yet. They did my tile in my bathroom. I had a guy come out and put 20 by 20 tile in the shower area. The person who did the work left the edges that needed bullnoses, so I asked if he could put the bullnoses in. He told me it was going to look OK using the grout stuff, but I didn’t like it—it was shabby. I called Design Carpet because they were located near my house. The guy came out and told me that $500 was the minimum for putting the bullnoses in. It only took a couple of hours of work, and it looks a whole lot better than what it originally looked like after the other people did it. The original people were not from a commercial firm; they were somebody who had worked for somebody else in their own little personal business. I'd give Design Carpet an A+ because, overall, their work was good. It was just that the fact that they were late and did not call to let me know about it, and I had to make two or three calls. There was nothing wrong with the bullnoses; all the work came out fine.”

Review by
07/23/2014

“Everything with Design Carpet was great. They did a tile floor, and I had no complaints. I'd give them an A grade.”

Review by
07/17/2014

“They did the job and rust seeped through the bottom of the tile on the floor. It was a shower and they never did anything about it. I did contact them about that and they never got with me. I called American Express and had the second part suspended and they never did anything about it. They never called me back. I'd give them a D.”

Review by
08/30/2013

“They came when they were supposed to, finished when they were supposed to, and did a good job. They cleaned my carpet, and they put ceramic tile in a bathroom. The quality of work was great. I don't have any complaints at all. I would use them again, and I’d tell a friend or relative to use them. I'd give them an A+.”

Review by
08/30/2013

“I think they do excellent work and I'm very very happy with them. Well, they, well first of all, several years ago, they put tile in my kitchen and they gave me a very good price and did a very very good job. And then when I was ready to replace the carpet in my bedrooms, they came in and Terrell Carpenter was the lady that I worked through, and she was just excellent in helping me find the right carpet. The right, you know, the right color and everything for what I wanted and gave me good advice and they just did an excellent job in installing the carpet and I was just very very happy with it and then plus. I wanted an area rug but I really didn't want anything oriental and she said, or she had told me that they could cut carpet if I wanted to pick out something and ask the manufacturers to bound it for me, and so we did and we're just real happy with that. We've got an area rug that the manufacturers bound for us in exactly the right length and width that we wanted. Go ahead an put an A because they were just great.”

Review by
08/29/2013

“Design Carpet was excellent. The workers were all very nice and polite. They cleaned up everything and did a really good job. They put down new tile in three rooms and my entry, and everybody says it looks so good. I would give them an A+.”

Review by
08/29/2013

“Design Carpet Company did tile work for us a couple of months ago. They did a good job—they were very neat and clean. This was the first time we used them, and we would use them in the future. They deserve an A+.”

Review by
08/23/2013

“They did a wonderful job. Design Carpet put tile around the fireplace, and I like the way they handled the job. They were on time, very cordial, and professional. It looks very nice.”

Review by
08/23/2013

“Design Carpet changed all the floors in the house. They did hardwood, tile, and carpet. Plus, they redid the shower. I've never done remodeling before, and I do know this is a big job. I think at first they said it would take two to three weeks, but I think maybe they kind of underestimated—so, really, it was about four weeks. Now that I think about it, considering how much they did, that's probably the norm. But I'm just saying they told me about two to three weeks, and it was four weeks. Plus, there were some holdups—not exactly from their end, but things had to be redone sometimes on their end. Whenever I did have some issues or questions, they were right on top of it, so I can't really complain about that. I would grade them an A-.”

Review by
08/23/2013

“Design Carpet did a good job so far—I haven't seen any problems. They put carpet and tile in the house, and I think they did the master bathroom tile also. I would give their quality of work a ten out of ten. They had a bit of delay in starting the work—they said their people were working somewhere else, so they came two weeks later than they would have come. I think once the work started, they finished in time. It was a clean, neat job, and so far, everything is going well. I give them an A+.”

Review by
08/21/2013

“Design Carpet did some work for us. They did a good job. They laid tile. That was my first time using the company. Basically, a friend of ours told us about them. So far, everything has held up good. We really didn't have any complaints. There's a couple of issues with the grout possibly, at the edge, but it's very minor. I'd give it at least a B+. Not quite an A. I didn't call them back on it, because it's where the molding would go over top of it and it's just such a minor type of issue. Overall, for the amount of tile that was laid in the house, it was a very good job. I would recommend this company. I have no problems with them.”

Review by
08/21/2013

“The tile work Design Carpet did was just outstanding. They did a very good, clean job, and everything worked out really great. They followed through. I’d give them an A+.”

Review by
08/21/2013

“I heard about Design Carpet from a neighbor. They did carpet and tile work for me. This was my only time using the company, and it’s the type of company I would use again. I would grade them an A+.”

Review by
08/21/2013

“Design Carpet installed new floors, backsplash, stairs, carpet, and a tub surround. They did a fantastic job, and the crew was great. They deserve an A+.”

Review by
11/16/2012

“They were great. They did a great job tiling at my house. The quality was excellent, and they did it very efficiently and in a great time frame—for just what they had quoted me or promised. The owner, I guess, was very helpful and very cooperative—just very nice—and the staff was great. I would use them again. I'd give them an A+.”

Review by
11/07/2012

“They replaced some carpet with tile. The quality of work was good. They showed up when they said they would. I felt they did a good job, and I liked everything about them—they were professional. I didn't feel bad leaving them in my house. They finished in a reasonable amount of time and cleaned up after themselves. I would use them again.”

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