Sir Grout
2nd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Sir Grout has received 4.4 out of 5 stars based on 257 customer surveys.
5
159
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60
3
21
2
17
1
0
2nd year as a Best Pick Call
"Sir Grout offers long-lasting solutions to dirty grout, caulking, and hard-surface flooring. We provide restoration of grout, stone, and other hard surfaces for homes and commercial spaces to achieve like-new results at a fraction of the cost of replacement."

Dan Lundstedt | President & Owner
Company Information
Services Offered
Sir Grout cleans and seals tile and grout; colors and repairs grout; and hones, polishes, and cleans stone. The company's additional services include caulking, stone color enhancement, stone countertop sealing, and application of slip-resistant material.
Company History
Dan Lundstedt founded the Chicago Sir Grout location in 2005. The local company is family owned and operated.
Distinctions
The Chicago Sir Grout location won Sir Grout's Franchise of the Year Award in 2010, 2011, 2012, 2013, 2014, and 2015.
Employee Information
Sir Grout employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
Sir Grout states that it uses the latest sealant technology and grout products that meet or exceed all ASTM and ANSI standards.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton

Compiled Score:

Sir Grout has received 4.4 out of 5 stars based on 257 customer surveys.
5
159
4
60
3
21
2
17
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
02/27/2018

“I think the work that they did meets my needs. However, I didn't like the color of the grout. I don't think I was given any options. He just selected it and brought it up from the truck. I assumed it was the right color. That's the process with where I requested someone to come out and give me an estimate. I got the estimator on the phone and she did a verbal estimate over the phone. And I waited two weeks for an appointment and I was en route to my condo. So, I didn't hear from her until I was well on the highway, going into the city which I didn't have to be and she just did a verbal. The guy that did the work did fine, he was neat and clean. Spent a lot more time on the phone when he was doing my work but he had a headset. It was OK. I don't know if I would go running back. I would grade them an B-. I'm not very happy with the grout color, I heard nothing from anyone, and nothing for two weeks and then doing a verbal over the phone as I'm on the way to meet her.”

Review by
02/27/2018

“It was horrible. The services they said they would provide, they didn't. The tub still needs to be redone. I wanted the grout sealed, and that's what they said they quoted me on, and they didn't do that. They charged me a significant amount of money and were only there about a half an hour. It was totally not what I expected. I would definitely not recommend them. I'd give them a D. Everything was a D. It was a bait and switch. Most of it was the woman who serviced it. I don't know if the whole company is like that, but she was very—she didn't provide the services that she quoted. It was legitimately horrible.”

Review by
02/27/2018

“Well, the woman came out and she did an appraisal of the job and what was needed to get rid of the mold and how it was treated. And then the worker came out to do the work, and not everything was taken care of—he was going by what was written down. I asked him about the other mold he said it wasn't written in. It's kind of crazy when I anticipated this whole project being done and only to find out that she really didn't write it all out. So that was that, this last time I would grade them a D. At this point I would not recommend them.”

Review by
02/27/2018

“They did what they said they would do. They cleaned the grout and cleaned things up, they did a very good job. I would grade them an A, they were very good. They were a little late—somebody didn't show up for work, but one individual showed up and got it done. Can't blame them because they didn't come to work. I didn't shop for prices, my only question was I have no idea if I paid more than what I could have with the same quality because I never shopped for prices. It was quite expensive for what they did.”

Review by
02/27/2018

“It didn't last long. We're already having leaks like where the grout is coming up. They themselves were nice and professional but in terms of the work, I would say it was a negative experience. I'd probably give them like a C. If it's already leaking, the quality is not well. It's already leaking a year later. Actually, my husband just passed away so things have been chaotic, so I wasn't even able to reach out to let them know that it was leaking. I probably wouldn't recommend them.”

Review by
02/27/2018

“All in all, I would say the finished result was decent but there were some things I was not happy with the outcome on. For example, on the edges of the counter top and around the faucets, they did not refinish those and they said they could not refinish them. I had offered to remove the faucets so they could do a complete job but they said not to. Not 100% satisfied with the outcome but for the most part it worked out well. I'd give them a B.”

Review by
02/27/2018

“They said that the work that I asked them to do was difficult. Pretty much actually refused to do the work. They did something but refused to do more work. I don't know if it was really their fault or the situation that I had I needed a longer solution. I was hoping that they would help me with the short-term solution but they wouldn't help me with that. I would grade them a C. I remember them being late and I remember them cleaning up.”

Review by
02/27/2018

“I was thinking about calling the guy back because the grout is separating from the wall. There's like, where it's connected to the wall, it's moved away from the wall. I'd give them a C+. Punctuality was pretty good, I think he was here on time. The guy was on his phone a lot and it's now separating from the wall and I don't understand why it's doing that.”

Review by
02/27/2018

“They were awesome. They just had an aggressive quote and had super quick turnarounds. They were in and out of the house in a day. It was great, did everything they said they were going to do. Everything came out perfectly. I didn't have to ask them to tighten up the lines or anything. I would give them an A+. I would absolutely recommend them.”

Review by
02/27/2018

“I'm running into an issue with them right now and I have been meaning to give them a call but, I haven’t had the chance to. I purchased the epoxy grout and they're telling me, “I can't see any mold or mildew on there,” but I am seeing it in my bathroom. I'd say they're a C.”

Review by
02/27/2018

“The first service was very thorough. The second one felt kind of as a follow up, not as strong but generally based on the services they provided, I don't think we have any complaints. I'd give them a B+, A-. I guess a B+.”

Review by
02/27/2018

“The gentleman that came and did it, he explained everything, he was very thorough, he kept straight on the job and the results were great. Very informative. I'd give them an A. I would recommend them.”

Review by
02/27/2018

“They did have to return a couple of times to adjust some things to make sure it was done properly. But every time we called they came out and we are happy with the outcome. I would grade them a B.”

Review by
02/27/2018

“I liked they were very thorough and explained what they were going to do. And they were detailed in their follow up as well. I would grade them an A. I would recommend them.”

Review by
02/27/2018

“They were accurate with the quote. They were quick with the job. I still like it over a year later. I would give the overall experience an A. I would recommend them.”

Review by
02/27/2018

“It was fine. Sir Grout is pretty fast and neat with their work and did a great job, no complaints. Overall, I would give them an A+. I would recommend them.”

Review by
02/27/2018

“It just looked great when they finished the job. I would give the overall experience an A. They were late, but the cleanliness and all of that were good.”

Review by
02/27/2018

“They said what they were going to do and they followed through and that is the number one thing. I would grade them an A. I would recommend them.”

Review by
02/27/2018

“Some of what they did is already beginning to chip. So, I guess the jury's still out. I would give them a C-. Their customer service was fine.”

Review by
02/27/2018

“I've used them for years so nothing's changed. Everything's still great. I would give them an A overall. I would recommend them. I always do.”

Review by
02/27/2018

“It was fine. The quality of the work was good. The technician they sent was very talented. I'd give them an A. I'd recommend them.”

Review by
02/27/2018

“I had a positive experience. They were on time and the work they did was excellent. I had no complaints. I would recommend them.”

Review by
02/27/2018

“The owner was very attentive as far as making sure everything was fine and the follow-up was great. I'd give them an A-.”

Review by
02/27/2018

“I think everything was done very professionally and I would highly recommend them to anyone. I'd give them an A.”

Review by
02/27/2018

“I would give the overall experience a B because they had to come out multiple times to fix it.”

Review by
02/27/2018

“They were just fast and accurate. They did a great job. I'd give the overall experience an A+.”

Review by
02/27/2018

“This was the third time we've used them. They're timely and it was all good. They get an A.”

Review by
02/27/2018

“They were just knowledgeable and fast and everything was great. I would grade them an A.”

Review by
02/27/2018

“I thought they were there on time, they were professional, and they did a good job.”

Review by
02/27/2018

“They were great. I'd give the overall experience an A-. I have recommended them.”

Review by
02/27/2018

“Everything was fine. I'd give them an A. I would recommend them.”

Review by
02/27/2018

“I would give the experience a B+. Their punctuality was fine.”

Review by
02/27/2018

“They were fine. No complaints. I would recommend them.”

Review by
02/27/2018

“It was a very good experience.”

Review by
02/27/2018

“I would give Sir Grout an A.”

Review by
02/27/2018

“I’d give them an A and I would recommend them.”

Review by
02/27/2018

“Sir Grout did excellent and I have no complaints.”

Review by
02/27/2018

No review comments provided

Review by
09/20/2016

“They did tile and grout sealing. I'd give them an A.”

Review by
09/20/2016

“They did the job. They were clean. They did a good job. They get an A.”

Review by
09/20/2016

“I had no issues. I had to have a shower resealed. I'd give them an A.”

Review by
09/20/2016

“They were very professional. They did tile and grout cleaning. I'd give them an A.”

Review by
09/20/2016

“They did tile and grout cleaning for me. They were quick, efficient, and clean. I'd give them an A.”

Review by
09/20/2016

“They were here replacing some grout. They just did a good job and were quick. I'd give them an A.”

Review by
09/20/2016

“They did some grout replacement. It looks better than when he came. I'd give them an A.”

Review by
09/20/2016

“They did a very good job. I actually need to have them come back out. I would use them as a repeat customer.”

Review by
09/20/2016

“I had them come to do two different jobs. They were fine. They sealed my granite. I'd give them an A.”

Review by
09/20/2016

“We just used them for tile and grout cleaning, and a little bit of re-grouting. They were just nice and fine. I'd give them an A.”

Review by
09/20/2016

“They did tile and grout cleaning for me. I like them. They're pretty efficient and reasonably priced. I'd give them an A.”

Review by
09/20/2016

“They did a great job. We're very happy with them. It was excellent. I have no complaints, and I'd be likely to recommend them.”

Review by
09/20/2016

“They just did good work, and that was it. I'd give them a B. They just left a bunch of stuff all over my toilet and my sink.”

Review by
09/20/2016

“We used Sir Grout for a bathroom. They glazed the tub and put the coating on the new grout. It's worked out great so far. I'd give them an A.”

Review by
09/20/2016

“They did tile and grout cleaning for a master bath. The person who came out was very professional. It was just one gentleman. I'd give them an A.”

Review by
09/20/2016

“They did tile and grout cleaning and some pretty extensive caulking. It was just one gentleman, and he did a very good job. I'd give them an A.”

Review by
09/20/2016

“That was great. We’ve actually moved since then. It was great. It was excellent, with no complaints, and I'd be likely to recommend them to a friend.”

Review by
09/20/2016

“The crew were timely. That was probably the best thing. They said they were going to come at a certain time and they did, so it worked out. I'd give them an A.”

Review by
09/20/2016

“They did work at our old place. They did tile and grout cleaning, and they replaced some caulk. The guy was there on time. He was quick, and it was good. I'd give them an A.”

Review by
09/20/2016

“They did tile and grout cleaning for me. They came in, did what they needed to, and they were gone. I just needed to get my marble floors polished. I'd give them an A overall.”

Review by
09/20/2016

“They did the tile and grout cleaning for me. I think they were professional. There were a few follow-up items. They had to come back and do a couple spots, but overall it was fine. I'd give them a B.”

Review by
09/20/2016

“It was great. They did tile and grout cleaning for me. It was just good. It took a lot longer than I thought it would, but it was a good job. I didn't think it was going to take that long, but he really did a nice job.”

Review by
09/20/2016

“I've used them before at a previous residence. I thought they did a good job, a thorough job, and provided good explanation of things I needed, didn't need, maintenance schedules, and that sort of thing. I'd give them an A.”

Review by
09/20/2016

“They did tile and grout in the bathroom. I wasn't home. My husband was there, but he said they worked hard, they were courteous, and they cleaned up after themselves. Everything went smoothly. From what I know, it was excellent with no complaints.”

Review by
09/20/2016

“They were very nice. They did a little tile and grout cleaning in the bathroom, and they replaced some tiles that had cracked and sealed the shower area. It was one man. He was very good. He did a good job, cleaned up, and did it in the time they expected. They're an A.”

Review by
09/20/2016

“We used them for tile and grout cleaning. I think they just did a really good job of meeting my expectations. They did what they said they were going to do, and they did it in a day, and there were no issues. I'd give them an A-. There were some minor issues with the grout, but nothing to freak out about.”

Review by
09/20/2016

“Anything that went wrong, they went out of their way to make right. They did tile and grout replacement. The crew was great. The first time they came out, they realized they didn't bring the parts, but the work that the actual crew did was great, and it looks great. I'd give them a B+.”

Review by
09/20/2016

“We just used them for tile and grout cleaning. They were very detail-oriented, and then they also followed up to make sure their work was still holding up. I'd give them an A overall. The first time they came, there was a little cracking, but they followed up to make sure it was OK, and they came out for free to fix it.”

Review by
09/20/2016

“They were here redoing the grout in the master bathroom shower and then some other caulking in the bathroom around the tub and the sink. Everything was as I expected. The guy arrived on time, seemed to do a good job, and everything looked great. It was much cleaner afterward. They did a good job. I'd give them an A.”

Review by
09/20/2016

“We had work done at our house and at an apartment. It was very nice. I wasn't at the apartment when they did it, but they do very nice work. They're very pleasant. They pick up after themselves and are very clean when they're in the house. They're definitely an A. We haven't had any issues. I would recommend them.”

Review by
09/20/2016

“The woman that gave me the estimate was certainly pleasant, but it ended up that what she told me didn't really happen. It was not a couple of guys; it was one. It took longer than anticipated. Honestly it's already starting to mold again, so I can't say I'm very happy. They cleaned and sealed. I'd give them a C.”

Review by
09/20/2016

“They put caulking around the tub. They just caulked around the tub, because the grout that was there was chipping away. They did that so it would seal everything. They were professional. The sales guy came out, gave us a reasonable quote, and then the service guy who came out was quiet, professional, worked well, and so everything was great. I'd give them an A.”

Review by
09/20/2016

“I have a rental property with actual stone and grout. They went in, and they cleaned everything and sealed it. The guy was on time and did a great job. He communicated well. He told me what was going on. They did the work fast, and it was exactly what I was promised. That was good. The tech and the woman who came out and gave the bid was amazing. Again, they came on time, so it was nice. It was a pleasant experience all around. They get an A.”

Review by
09/20/2016

“They did tile and grout work for me. The rep that came out to give us a quote was very nice and very personable. She came back very quickly with the quote, too. Then the guy who came out to do the work did a good job. The work's guaranteed. Not really through any fault of theirs, but there was a problem with some of the tilework in the bathroom because our floor's uneven. It's guaranteed for a year, so I contacted them, and they came straight out and tended to it again. I'd give them an A.”

Review by
09/20/2016

“They did grout replacement. They seemed to do a good job. I'll give them a B. There was a little bit of an area that they didn't cover well that I would have liked them to have covered. When I mentioned it, they said that if they did that, they would have to redo something else. When she quoted it, she mentioned it was part of it, and then when the guy went to do the job, it was not really part of it. Also, they mentioned the mold was going to go away, but it never did.”

Review by
09/20/2016

“We had some work done from them quite a while ago. We used them for tile and grout cleaning. The woman we met with first seemed very knowledgeable. We got a quote from a different company, and they didn't seem as knowledgeable or professional, so that stood out, and I liked the services they offered. I'd give them a B+. There was some grout that was missed a little bit of stuff. They probably cleaned them, but they didn't have the solution—the sealer wasn't consistent all the way throughout. It was only small sections, but we did notice them.”

Review by
09/20/2016

“I had called because I thought my bathroom needed re-grouting. When the guy came out the order was for caulking, and I thought the price was very high—$500 just to put caulk around the bath and shower for three shower stalls. Then less than a year later, I noticed the grout in the shower that we use most came right off the wall. I called Sir Grout and I asked them. They said, 'We'll schedule a time and have someone come out.' The time when the person was supposed to come out, I didn't hear from them, so I called and they said, 'Oh we don't have it on our schedule. We'll call you back,' and then nothing. There still hasn't been follow-up on their end for that. I'd give them a D.”

Review by
09/15/2016

“It was fine. They re-grouted my shower. They get a B. The quality of work seems OK. They wouldn't take on the floor, so I was a little disappointed in that, but the work they did was fine. I had a slight issue. They seemed nice enough, so I have no customer service complaints. They were on time. Their cleanliness was fine. Their expertise was so-so. We had really small tile, and they didn't seem to know what to do with that. They just said they couldn't do any of the small headstone tiles in our floor. They only did the walls and a bench.”

Review by
09/15/2016

“I'd give them a C+. I had issues. There was an issue with their scheduling of technicians, so my service was rescheduled on the day that it was rescheduled for, and that was extremely inconvenient. I felt that when the technician arrived, he was very rushed and spent the entire time he was delivering the service on the phone with his family. There was some family crisis happening, which I thought was unprofessional.”

Review by
09/15/2016

“I like Sir Grout a lot. I've been looking for someone like them all my married life. I never found anybody who did good grout work. I was glad that I found them by my neighbor. I saw the truck a couple of times and thought I'd give them a try, and I'm very satisfied. I would say they were a solid B. They were good with punctuality; they were right on time.”

Review by
09/15/2016

“It was generally fine. The first time they came in and did the grout, the smell was overwhelming, whatever they used. I have allergies and asthma; I had to actually leave the house, but the work they did was fine. I'd give them a B. It's been a long time. The customer service was OK. I'm sure the punctuality was fine.”

Review by
09/15/2016

“They did a very good job. They came in. There were some issues. I wasn’t there when they did the work, and when I came back, there were some things that weren't done to my satisfaction. They came back and rectified it and did a very good job. I'd give them an A+. The quality of work, because they came back again, I'd have to drop it down.”

Review by
09/15/2016

“I didn't personally interact with them. My mother-in-law was home while they were doing their work. But they showed up the day they said they would, and everything was good. They're an A. It was clean, and, as far as expertise, everything was good. Everything seemed good.”

Review by
09/15/2016

“I'd give them a B-. There was something they were supposed to do that they did, and it was not done correctly. Someone came out to take a look and agreed that it wasn't done correctly, and then they sent a different crew to fix it, and it still isn't what I was expecting.”

Review by
09/15/2016

“They're not professional, first of all. The price was not cheap. I have complaints, and they didn't finish the job, so I didn't want to pay. The lady who did the evaluation argued with me and said, 'You have to pay.' I said, 'OK, let this go.' I would give them a fail. I'll give them a D.”

Review by
09/15/2016

“I would never give their name out to anyone. They had to keep switching appointments and times. They really didn't have any grout colors to pick from. It just really was not pleasant. I'd give them a C-. The quality of the work is OK.”

Review by
09/15/2016

“They re-grouted between tiles in a bathroom. It was an A. A little bit of mold came back in a few spots but they did a better job than other people. I don't remember any problems with punctuality. They were clean. They demonstrated pretty good expertise.”

Review by
09/15/2016

“They did a good job. I'd give them an A. I'm in real estate, so I'm definitely having them do my own home. I had them do this for an investment property, and I'm going to have them do my home, so I'd definitely recommend them.”

Review by
09/15/2016

“It's fine. I had no complaints. My client used them. I'm a real estate agent, and I've recommended them to several clients, but I've never used Sir Grout myself. I've never had a complaint from one of my clients.”

Review by
09/15/2016

“I'd give them an A+. They did the job well. They were on time. Everything turned out great. They seemed knowledgeable. We had our master bathroom shower re-grouted on the bottom and then sealed on the walls.”

Review by
09/15/2016

“They have really great customer service. They were on time. They did a really nice job of cleaning everything up. It was quick, easy, and an overall good experience. They did a great job. I'd give them an A.”

Review by
09/15/2016

“The guy who did it, he did a good job. I'd give him an A+. He was punctual. He was an expert. He had a lot of experience. They did a marble floor refinish. I will highly recommend this company.”

Review by
09/15/2016

“They did an excellent job and cleaned up very excellently when they left. I'd give them an A+. I would definitely recommend the company, and if I needed more work, I would definitely call them.”

Review by
09/15/2016

“They were great. I'd give them an A+. They were punctual. They knew what they were talking about. They were quick and efficient when they arrived to work on the tile. The end result was good.”

Review by
09/15/2016

“They're an A+. I would definitely recommend them. What stands out to me is that they did everything right. They were very helpful and cordial. It went very smoothly.”

Review by
09/15/2016

“They showed up, and they did the work. My wife was at home during the work, so I wasn't there, but she told me everything went well. I had no complaints or issues.”

Review by
09/15/2016

“They re-grouted part of a shower. I'd give them a C. The guy left a bunch of grout all over my bathroom floor that I had to clean up after he left.”

Review by
09/15/2016

“It was a rough start, but I think they ended up doing an OK job. I'd give them a D+. They had to come by and redo it, and they didn't do a very good job.”

Review by
09/15/2016

“The service was an A, but the product didn't last very long—what they had done. I'd probably give that a B. They cleaned and sealed our grout.”

Review by
09/15/2016

“The service tech was very professional, on time, very friendly, and did a good job. I'd give them an A+ for the most recent work.”

Review by
09/15/2016

“The work done was very good, but the salesperson was misleading. The quote didn't match what it came out to be for me. I'd give them a C.”

Review by
09/15/2016

“We had a master bathroom re-gutted. My tenant was there, and we were pretty happy; so I'd give them an A. There were no complaints.”

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