Hydro-Tech Irrigation
7th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Hydro-Tech Irrigation has received 4.6 out of 5 stars based on 289 customer surveys.
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7th year as a Best Pick Call
"It is our mission to be the best irrigation company in the greater Washington area by supporting our employees in their personal development and growth and by delivering first-class services and top-quality products to our customers."

Joe Horvath | President
Company Information
Services Offered
Hydro-Tech Irrigation is a full-service irrigation company that provides new installation, maintenance contracts, and winterization for residential and commercial lawn sprinkler systems.
Warranty
Hydro-Tech offers a five-year warranty.
Company History
Joe Horvath and Steve Battiston founded Hydro-Tech Irrigation in 1991 and are involved in day-to-day operations.
Distinctions
Many of the company's sales staff and field technicians are certified by the Irrigation Association of America as Irrigation Contractors, Commercial Irrigation Designers, and Landscape Irrigation Auditors. Hydro-Tech is a member of the Irrigation Association of America.
Licenses
MHIC #128497, WSSC 73358
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring

Compiled Score:

Hydro-Tech Irrigation has received 4.6 out of 5 stars based on 289 customer surveys.
5
215
4
50
3
18
2
5
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/09/2017

No review comments provided

Review by
10/08/2017

“I am very happy with my sprinkler system. I use the Rachio app and like it.”

Review by
10/07/2017

“They were quick to do what I asked, great job!”

Review by
10/07/2017

No review comments provided

Review by
10/07/2017

No review comments provided

Review by
10/07/2017

“I would like to give higher ratings but they never repaired the lawn, as promised, and don't respond when I had to call in to have a sprinkler head repaired.”

Review by
10/07/2017

“We are very satisfied with the service we have received. Customer service is extremely responsive. We have recommended them to many of our neighbors who have used them.”

Review by
10/07/2017

“When my system was installed, there was a leak which I found out when I stepped into deep mud. It was fixed—I had to turn off the system for a while before they repaired the system. Later I noticed that a bush was drooping. They came to fix that but the time was not short. Now I have another bush drooping. I love my system but I wish the repair time was shorter.”

Review by
10/07/2017

No review comments provided

Review by
10/04/2017

“I have used Hydro-Tech for over ten years. The company has always stood behind the quality work performed.”

Review by
10/03/2017

No review comments provided

Review by
10/03/2017

No review comments provided

Review by
10/03/2017

No review comments provided

Review by
10/03/2017

“Not the Porsche of irrigation. More like the VW.”

Review by
10/03/2017

“Overall, they did a good job installing our irrigation system and our yard is much improved as a result. I would change a few things however: (1) there is one area where a sprinkler head from three different zones all come together (too close) and so it's too wet, (2) after installation, I found a pile of pebbles under a plant in my flower bed (that I had to remove), and (3) there is not enough instruction about how to operate, adjust, and maintain the system (likely because they want to come back to do that service for a fee). The service would be outstanding if they'd give you a booklet or instructions on how to change a sprinkler head, unclog it, or adjust it.”

Review by
10/03/2017

“I feel they did a good job with the installation, but for service calls, there is a long wait for someone to come (2 weeks once) and a large window of time (7am to noon for example) to block off. Also, the system keeps getting little stones in it requiring staying home for service call and it was less than a year old when this happened twice. When it happens, the water leaks in the back yard creating a lot of sogginess.”

Review by
10/02/2017

No review comments provided

Review by
10/02/2017

No review comments provided

Review by
10/01/2017

No review comments provided

Review by
09/30/2017

No review comments provided

Review by
09/30/2017

“Professional crew and excellent service.”

Review by
09/30/2017

“I love my sprinkler system!”

Review by
09/30/2017

No review comments provided

Review by
09/29/2017

No review comments provided

Review by
09/29/2017

No review comments provided

Review by
09/29/2017

No review comments provided

Review by
09/29/2017

No review comments provided

Review by
09/29/2017

No review comments provided

Review by
09/29/2017

“Overall good install of a five-zone residential system with two-year warranty. Great, I mean great experience with sales agent and initially same with customer service. Used Hydro-Tech to winterize and de-winterize system. Less than one year later, spring of 2017, the system developed a leak in one of the main pressurized lines immediately after spring turn on. After multiple troubleshooting appointments techs identified line with leak but chose to replace entire 90 foot length of PVC line versus finding and repairing the exact break. Hydro-Tech tried to charge me almost $700 for the repairs. Receptionist insisted repair was not covered under warranty even though my paperwork stated ‘Full two-year Warranty’ and only after a very unfriendly conversation with the manager did he agree the repair was covered under warranty. My current neighbor used Hydro-Tech on their previous home and experienced repeated broken lines and poor customer service and had nothing positive to say about them.”

Review by
09/29/2017

“Hydro-Tech installed a six-zone sprinkler system at our property. System was designed and installed by David Reese—an expert and a pro. He provided all the details and answered all my questions without any hesitation. David's crew showed up on time and knew exactly what to do. David supervised the whole installation and the crew cleaned everything upon completion. David set up the Rachio system, tested it several times, and adjusted a few things to my satisfaction. During the walk-through the next day Jason had to adjust a few other things and he completed the work professionally and exactly what I asked him to do. The entire experience was A+: from David's estimate, design, workmanship, walk-through, payment, scheduling, etc. The winterization scheduling also worked as promised. Overall—very happy with Hydro-Tech has been a good selection.”

Review by
11/10/2016

“During their turn-off service today, I asked them to take a look at whether or not I had a leak in the line. They said that there was no leak, and if there was a leak, it would have shown itself when they blew the lines out. Right after shut off, the swamp that was in the left-hand side of my yard did go away, so there's a leak in that line. It's an underground leak, but he didn't take the time to take a look. I'd give them a C.”

Review by
11/10/2016

“They did an installation in May and there were some initial issues. Following the installation, I don't think they really even tested the system because the sprinkler heads weren't adjusted properly. I had to go out and make all kinds of adjustments. I would say I'd give them a B+. They were good on the telephone and everything. Other than the adjustments, I was perfectly happy.”

Review by
11/10/2016

“They did what they said they were going to do, on time, and all that stuff, so it was a good experience. I'd give them a B.”

Review by
11/10/2016

“They seemed to do pretty good work, and it was done in a prompt manner. They installed a new sprinkler irrigation system. I’d give them a B+.”

Review by
11/10/2016

“I used them for my sprinkler system. I liked their responsiveness. They completed the work on the intended schedule. I'd give them an A.”

Review by
11/10/2016

“I liked their fast service, excellent coordination for appointments, and overall quality of product. In April, they did the turn-on service for our sprinkler system. I'd give them an A+ overall.”

Review by
11/10/2016

“My experience has been neutral. I had some communication issues with the initial guy who sold me the system. They put in the system in the entire yard—front and back. I'd give them a B overall.”

Review by
11/01/2016

“I liked their fast service, excellent coordination for appointments, and overall quality of product. In April, they did the turn-on service for our sprinkler system. I'd give them an A+ overall.”

Review by
11/01/2016

“They did our sprinkler system. Everything went well. Sometimes they'd come out and fix the same thing over and over, like they couldn't figure it out. Besides that, I'm happy with them. I would give them an A.”

Review by
11/01/2016

“The technician was very professional, very friendly, and very efficient. He got done quickly and did everything he needed to do, so I appreciate that. It was A+ work.”

Review by
11/01/2016

“I have an irrigation system with them, so I've used them several times. They're very responsive. They're thorough in troubleshooting, and they've been accommodating. I'd give them a B.”

Review by
11/01/2016

“They did work on a ground sprinkler system. A couple of their employees weren't doing what I asked them to do, but the manager stepped in and brought somebody else out to do it. I'd give them a B+. They were always on time.”

Review by
11/01/2016

“They take care of my underground sprinkler system. They're great. They come when they say they're going to come, and they do the work that they say they're going to do. They're very responsive. I'll give them an A.”

Review by
11/01/2016

“They did work on a sprinkler system. They're prompt and professional, so I have no issues. I'm satisfied with their work. They deserve an A.”

Review by
11/01/2016

“They did a sprinkler system installation. They gave me lots of zones and options, so it really waters well. I'd give them an A. I've recommended them.”

Review by
11/01/2016

“They did work on my sprinkler system. They are always on time, and they do a great job. I'd give them an A+ rating.”

Review by
11/01/2016

“They installed a sprinkler system. There's nothing that I particularly liked or disliked. I'd give them a C+.”

Review by
11/01/2016

“My experience with them was very good. They did work on my sprinkler system. I'd give them an A.”

Review by
11/01/2016

“They were doing winterization of my sprinkler system. They do a great job. They deserve an A+.”

Review by
11/01/2016

“They did work on an irrigation system. They were on time and responsive. I'd give them an A.”

Review by
11/01/2016

“They were the contractor we went with for our irrigation system. I'd give them an A+ grade.”

Review by
11/01/2016

“My experience was positive.”

Review by
11/01/2016

“They were doing work on a sprinkler system. I'd give them a B+.”

Review by
11/01/2016

“They did work on my sprinkler system. I'd give them an A.”

Review by
11/01/2016

“They put an irrigation system in. I'd give them a B+.”

Review by
11/01/2016

“They did irrigation work. I would give them an A+.”

Review by
11/01/2016

“They did work on a sprinkler system. They're fine.”

Review by
11/01/2016

“They did work on a sprinkler system. They did their job. I’d give them an A.”

Review by
11/01/2016

“Everything is fine. They did excellent work. I have no complaints. I would recommend them.”

Review by
11/01/2016

“They did work on a sprinkler system. There's nothing I disliked. I'd give them an A.”

Review by
11/01/2016

“They installed a sprinkler system. They were prompt. I'd give them a B+ overall.”

Review by
11/01/2016

“I would say my experience was average. They did my sprinkler lines. I didn't like the fact that the guys couldn't speak English. They were hard to communicate with and couldn't explain anything that they did. They were in and out, and I had to sign a paper. I'd give them a C. They didn't communicate with me, and they didn't really say what they did, so I have no idea about the quality of their work.”

Review by
11/01/2016

“The experience with Hydro-Tech was somewhat positive. They installed the sprinkler system last year, but they come out regularly to do some work, like clearing the pipes. I think their customer service is not very customer friendly. They're very straightforward and not willing to go out of the way to help their customers. I'd give them a C.”

Review by
11/01/2016

“I called them yesterday. I'm still waiting for a phone call back. I don't really have a lot to say right now because I'm trying to get them to do something for me. I guess they were supposed to come today—I haven't checked to see. There's nothing I particularly disliked about work they did for us. We're fine. I'd give them a B.”

Review by
11/01/2016

“It's been awhile. They installed a sprinkler system. They came in when I called them to set it up. The guy that worked for them seemed to be pretty knowledgeable—a problem-solver. I thought the last guy that came to set it up was good too. I thought they were staffed pretty well. I'd give them an A grade.”

Review by
11/01/2016

“Hydro-Tech is fine. They did work on a sprinkler system. My husband says he would give them an A in everything. We would recommend them, absolutely. I recommend them with all my real estate people, and anything I sell, I recommend Hydro-Tech. They're doing a building downtown for us, and one here.”

Review by
11/01/2016

“Johnny was very good at installing the sprinkler system. They did an installation back in May. That was very good. They did have to come back out. There were a couple of busted heads that had to be replaced within a few days. Overall, it was good. I’d give them a B. I think that the salesperson was very good. The other guys were good, but there were some minor issues that happened. They were very responsive. When the issue was pointed out, they came right back out and corrected the problem.”

Review by
11/01/2016

“They installed an irrigation system. They took care of their job, but they kind of destroyed a lot of stuff. They took care of it, though. The plumber wasn't very good. I had to fix the plumbing. The biggest problem I had with them was with their service department. You can't call ahead to get a first-call appointment. They will not give you a first-call appointment. You have to schedule for a full-hour window on a first-call appointment, even when you schedule months ahead of time. So that's part of the reason why I'll be leaving that company. I'd give them a B+. They really do a pretty good job, for the most part. They do have some quirks about them still. They followed through and did their job.”

Review by
11/01/2016

“They did sprinkler system work. It was a much larger job than they had anticipated because I was working with a landscaper. They never complained, though, and never changed the price. They came in and did it. I was quite satisfied. The owner himself came out and made sure everything was OK and that everything was working. He showed me how to use the system. I would give them an A. When I called—I had a problem with one of the heads—I called, and they had a guy out in no time. He fixed it with no complaints, no charge, and no nothing. I've already recommended them twice.”

Review by
09/24/2016

“Hydro-Tech installed a sprinkler system. They're very professional, very competent, and they do a good job explaining things. I have no complaints. I'm very happy with what they've done for me. I also think that their rate structure for maintenance is very reasonable, which is sometimes what you worry about when you have something new put in. You worry that it’s going to cost you a fortune to keep it up. All in all, I'd recommend them to anybody. They’re definitely an A. They met all expectations. I'd recommend them, no question, and actually, I already have.”

Review by
09/24/2016

“Essentially they installed a system that wasn't really the best for our needs. They made mistake after mistake after mistake. One crew came in, when the next crew came in they were like 'Oh who did this? This isn't right.' Then they wound up compensating us by offering free winterization and spring start-up for a few years. We were at the point where we just wanted to switch companies and we really can't because we've got all that free service, or we would. I'd grade them a C+. How clean can you be when you're walking around in the mud all day? Nothing to complain about there. Some of the people who've come out have been great, others have been really bad so I'd say like an average of C.”

Review by
09/24/2016

“It took a little struggle to get there, but they did a good job. They put in a new sprinkler system. We'd had another company put in part of it at the backside of the house, and they did the front side. They did a very nice job. We had some problems, and they fixed the problems, so it’s in good shape. There's still a couple of things that need to be done, but I know they'll do them. I like the people that came to talk to us and the people that did the work. One particular gentlemen, he was very fine. I'd give them an A-. I would recommend them, with one caveat. I knew nothing about sprinkler systems, I had never had any experience with one before, so I didn't know what I was needing, or wanting, and that caused some problems.”

Review by
09/24/2016

“My experience was sort of positive, though I'm not completely happy. They had to come out several times. The main thing is, I was always trying to get ahold of them in the office, but I never could get anybody. Since then, I have been able to, but it’s kind of difficult. They get a B from me. The customer service could have been better. I really did have a hard time. I always called billing, because it was about the billing that I had. We actually have a five-year warranty, and this was to come back and fix things. Since then, I've gotten ahold of Kimberly, and hopefully that's all squared away now. I told Kimberly that they did not put the yard back together like they should have. They tore it up pretty good, and they put some of it back, but even now, it's still not quite good. They did have to come back a few times for issues with the leak, but overall, I guess that could happen.”

Review by
09/24/2016

“I'd say that 99 percent of my experience was positive. They did my irrigation at the residence, but they had no idea what to do with polybutylene pipes inside the house. So, in order to connect a polybutylene pipe to a copper pipe, they were clueless. I had to do my own research and tell them what to do when it came to that. They nearly installed the incorrect coupler, which would have caused millions of dollars of damages inside my house. The only other thing, I had a problem with where the pipes go outside. They did not put any rocks underneath it, so when it rains, the water fills the cavity where the pipes are and the cables that send information over to the router. Normally you put rocks underneath, so if there is water, there's some sort of open area where water can sit at the bottom until it drains through the ground. That was not the case. Overall, I'd say they’re a B+.”

Review by
09/24/2016

“It was positive, for the most part, but there was some things done that I had some concerns with. Some of the lines aren't very deep and some cords were cut. I'd give them a B+. They came out a second time when I had a patio installed. I understand the spacing around the patio area, but we had to do placing of some of the sprinklers in the front because the whole yard wasn't in range of the sprinkler heads. That was something that should've been covered on the initial install. My concern there was, 'why am I paying you guys two jobs to do the same job?‘ I had to pay a little bit extra to have that corrected. I would probably recommend him, though, because they came out to correct it, but again, it cost me some additional funds that I don't think it should've cost me. But I'll recommend them.”

Review by
09/24/2016

“They were installing a watering system and irrigation system. I either misunderstood, but my understanding was that the two would be covered. And apparently, that wasn't the case. I had to put mulch on it the first month. The first quarter from my bill I got a call from out of town saying that 'you've had an unusual amount of water used just wanted to alert you.' We had to call them. We had an appointment. I was really disappointed in what was presented, and what actually happened. We have had technicians come several times, there's never been the same one; and we have told them we would not recommend them. You've got the salesmen, we had an issue It's been over a year now. It wasn't what I expected, period. Some might have been a B-, and then some would be a C-.”

Review by
09/24/2016

“They installed a sprinkler system for me. The initial install was fine, they did that last year, so now I've had it a year. I wanted to make some changes based on the experience of using it. I needed to add some sprinkler heads and change a couple of things and they came to me. They told me 'fine we can do it no problem, this is how it should be done.' Then they said schedule an appointment, I scheduled an appointment, the guy came and set it up a completely different way that didn't work. Basically he just added things and stuck them on with a zone that didn't match, because you have it all done by zone. I said 'this doesn't work' and he said 'well you'll have to call them about it then.' So I called them and they said 'OK, we'll fix it.' They came, they showed up and said 'Oh if you want us to fix it it's another $4', after having already paid $2. I told them that's unreasonable for something so small; 'Why would you charge that much?' Basically they wouldn't even talk to me about it, they said 'that's the price that the manager's quoting; you can call this person to talk about it.' I tried doing that, they quoted me that price and then they refused to return any of my additional calls. They're basically gouging me because the price they're charging to make a simple change is like one fourth of the price for the entire system, which is a large system. It's like now that I'm a customer - they were fine setting it all up - but now that I'm a customer and I'm stuck with them, now that I try to do any small little thing they try to charge me all ridiculous amounts of money because I'm stuck. I can't go anywhere else now. Otherwise I was very happy with them up until that happened. Had they just continued to act how they had acted at the beginning, I would've been fine. I'm going to give them a C which is being nice, keeping in mind that I was happy at first.”

Review by
09/24/2016

“I did have a positive experience at first, the sales representative was very nice, he was very persuasive. Ultimately he kind of abandoned me once the system was in. I found it very difficult to follow up with him despite the fact he made that part of his sales pitch, his availability after installation. I think it was professionally installed, it's pricier than most as far as my neighbors who have gone with other companies. I was willing to pay a higher price due to the customer service guarantee that kind of fell away ultimately. Maybe I was confined to this particular sales representative, his name was Jonni Wiss. I was very disappointed in his service. He was asking me to write reviews from the very beginning and he's lucky I never did. Overall the product I'm happy with, the system works well, but Hydro-Tech irrigation doesn't have a lot of knowledge about the actual controls they use for the irrigation systems. So they install them, and then just kind of leave you to figure it out. So that's the negative thing I have to say about them. I ultimately I got in touch with a manager who came out and helped me and was very nice but it took a lot of work. They actually installed it wrong the first time. That's why we had so many problems. We finally got someone who was knowledgeable within the company, who did repair it and it works great now, but for the first month we had multiple issues. They're a C.”

Review by
09/24/2016

“They were very good. They did an aeration on the lawn. They were very informed, they gave us good information, and they were very helpful resetting the watering system and showing us how to work it. We never had one before, and the gentlemen spent a few minutes with us to show us how to turn it on without affect the timing. He was interested and helpful, and he gave us some tips on how to care for it afterward. We talked a little bit about our next steps for the lawn as well. I found them very informed, very willing to share information, very timely, very clean, and neat about the work they did.  ”

Review by
09/24/2016

“My husband is the one who had the most contact with them, but our experience was really positive. They reassured us that if we had any questions, we could call anytime. My husband did have some questions. We needed to have a technician come out and go over a few of the finer points, and he was very pleasant and very nice. It was at least an A grade for the work they did. They really were on top of things. They were really good.”

Review by
09/24/2016

“They did some work on my house. They installed an irrigation system. I liked the quick installation. Overall, it's a B from me. When they did the installation, they had to come out like four or five times. There was a leak in one of the zones, and it took them that many times to finally repair it. I think there was probably dirt in the line and it kept breaking the valves, but I had numerous issues with that. I'll give them an eight out of ten.”

Review by
09/24/2016

“They installed a sprinkler system. They had to move some piping that they put in. They put it in, but they didn't realize that I had shutters. When I brought it to their attention, they said it was not a problem and they moved it. All in all, it was a good experience. I would say it was an A experience.”

Review by
09/24/2016

“The sprinklers have never worked right. There's very little pressure, they don't cover my lawn properly, that's basically it. Parts of my lawn are dying because they're not getting watered. I'd probably grade them a C-. Cleanliness is OK. They would call and say 'we're going to be late, we're going to be late, we're going to be late.'”

Review by
09/24/2016

“The equipment wasn't installed correctly, it wasn't setup correctly and it wasn't explained to me how it worked. I'm getting two years free maintenance because of the issues I had with them. I would give them a C. The work was done right, it was done well, but the work wasn't done that I expected to be done. I guess the customer service has been OK.”

Review by
09/24/2016

“Hydro-Tech has done the backyard, the front yard, and the side yard. They also did some lighting. They were pleasant, professional, and they came when they said they would. I had one issue, though. A gardener came and wanted me to re-do something. We started pressing buttons, and then I got confused, so I called and they came out and fixed the machine. That was very nice. I'd give them an A+.  ”

Review by
09/24/2016

“I had about three or four different things done. I had my sprinkler valves replaced the first time, then they repaired a water line, twice, and I had something else done too. The last time they came was a follow up to the original valve install. There was a problem in the springtime. They came back out, traced what the problem was, and corrected everything. I'd grade them a B+.”

Review by
09/24/2016

“I didn't have a positive experience. I didn't have a positive experience. They came in, I spent all that money and I had to end up tossing it. As far as the sprinkler system and controller, I had to get someone else and totally change it. They put the system in, the system is in, but I was not happy with them. I would not use them again. I have totally gone to another company.”

Review by
09/24/2016

“They installed some sprinkler heads for us. I thought they were really great. They're great experts. They really knew what they were doing, they did it quickly, and they did a great job. I'd say the job was an A. The only problem I had with them was that we could never schedule them to come out to turn it back on. They had like a six-month waiting list, which is ridiculous. ”

Review by
09/24/2016

“Hydro-Tech did irrigation for me. They were professional. It's an A+ from me.”

Review by
09/24/2016

“They seem to be reliable, and they did what they said they were going to do.”

Review by
09/24/2016

“I had a very good experience. They’re excellent. They're the best.”

Review by
09/24/2016

“They were excellent. I am 1 percent likely to recommend them.”

Review by
09/24/2016

“My experience was positive.”

Review by
09/24/2016

“My experience was positive.”

Review by
09/24/2016

“They were excellent. I have no complaints.”

Review by
09/24/2016

“They did great work for us. They were excellent, no complaints. I would absolutely recommend them.”

Review by
09/24/2016

“They were installing a sprinkler system. They were very professional and did a good job. I'd give them an A.”

Review by
09/24/2016

“Someone did a repair in April of this year. I wasn't home, so I didn't have a personal interaction with them, but everything was done correctly. It was great.”

Review by
09/24/2016

“Hydro-Tech was turning on my sprinkler system a while back. I liked the way we could schedule their services. They deserve an A.”

Review by
09/24/2016

“Last year they put in a new lawn sprinkler system, and then this year they did the spring and fall service. They seem very knowledgeable, they’re willing to answer questions, and they show you how things work. I would grade them an A.  ”

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