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“I had two concerns that I passed on to Daniel Stone, my point of contact. There was not a clear description at the beginning of the process about the steps of the process and what would happen and when. I felt that I was driving in a rainstorm without windshield wipers. That was uncomfortable for me. There should have been an on-site visit to talk about where the equipment would be placed at the house. There was no discussion about where the equipment would be. When the crew came to install the equipment, the guy who came to supervise the crew was not conversational. He was not willing to talk about where the equipment would go. I asked Daniel about this several times and he sent me a sketch of where it may go on the house. I showed it to the installer and that is where he put it. There should have been a site visit where someone would talk to me about where the equipment would go on the house. I thought both of these issues were unacceptable. I left it a three because I think the installation was done well. Those two concerns could have made them have a better rating.”
“Everything..”
“Straight forward, knowledgeable, answered questions readily, easy to work with, accurate and timely delivery if answers to questions and service provided”
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“Prep and install was great. Electrician left a small hole in the wall. 6 months later I am still waiting for the repair which is visible near breaker box.”
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“Installation was stellar. However, when we encountered a problem several months down the road, a phone call to the service department on 12/19/2024 generated NO RESPONSE. OK, the holidays were in there, but when I didn't get a call back, I called again on 1/8/2025...and ended up with an appointment on 2/3/2025. Granted, the solar PV systems are very reliable, but one would hope that calling for service does not result in such a long delay to get a response...”
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“From the start of my solar installation until the end, SEW walked me through step by step. Their team coordinated the entire process from my HOA application, to acquiring county permits through the final installation. Even after installation, Larkin helped me to understand the process of selling SRECs back to the open market.”
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“The process took a lot longer than I thought it would, and it was very confusing and complicated.”
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“The whole process was seamless and handled well. Solar Energy World was great.”
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“Solar Energy, we are actually booking it for our new home.”
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“Solar Energy World- Maryland was very professional.”
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“Because of the install, I am not satisfied with solar energy.”
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“I think they are a good company, responsive, helpful and everything was done satisfacrotily.”
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“The agent was horrible. They were selfish and unprofessional. He never picked up or answered my emails after I signed the contract.”
“It needs to be more transparent.”
“They were great, and Paul Wicks was fabulous.”
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“My respond is based on the fact that I'm still evaluating my decision to go solar. My pepco bill is less, but not as much as t thought/hoped it would be. I would recommend”
“Throughout the process, from my first call to completion of the work, Solar has been thoughtful & responsive. They follow up without pressure. They inform, helping me to make good decisions. This is a serious investment & they've helped me do it well.”
“My overall experience was great. The people were very courteous and provided great communication and service.”
“I worked with Steve and he was amazing. I had a really bad experience with the last solar company and I was very hesitant to even have a conversation with Steve when he reached out. He made me feel comfortable and was extremely knowledgeable. He explained it all and answered my questions. He wasn't pushy and I think that's what sold me. He broke it all down and gave me time to process. I greatly appreciated that.”
“They provided excellent service and a professional install. I have no complaints.”
“They were efficient in getting it installed and explained all of the questions. They took charge of the administrative process of getting it installed.”
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