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AreaSet
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“Great to work with. On time and on budget.”
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“Work, once started, was very well done. Sales guy dropped the ball and made me wait 6 months for the project to begin.”
“Everything was very professional. The finished product has continued to look good since the installation and the installers were courteous and respectful. The foreman fielded my questions and concerns with care.”
“Great job”
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“As of now, I have not provided any recommendations to friends/family/neighbors for Rutter due to the damage they did to my interior drywall during the installation of 4 skylights and the fact that they never fixed it (which still looks terrible).”
“I have recommended friends”
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“They did an excellent job with the siding, however afterwards i had a small repair I asked them for (wasn't looking for free), they came out took a look and never contacted me again. I even called and texted the PM twice.”
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“Pleasant, knowledgeable, and concerned with customer satisfaction. Very accommodating of my complicated schedule.”
“Your salesman Horace is fantastic, he could sell you a paper bag! When you get to the next step and the crew shows up and you specifically asked for the "A" crew and you receive the "D" crew, things go way down hill from there. The crew broke branches off my dogwood, flattened my bushes, destroyed by brand new deck. It was a nightmare. Granted Rutter paid to replace my deck but still what they don't understand if all the TIME & FRUSTRATION you the homeowner goes through again to accomplish this especially when your home was perfect, before you needed a new roof. Stinks.”
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“The cost was in line with other providers but they are a local company with neighborhood ties so I trust them. The upgrades made me feel good about the roof lasting problem free.”
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“Overall, I think we were satisfied with the final job. Getting things scheduled was a challenge but when the job started things mostly went well. The actual crew did a great job and even seemed to be having a good time while they worked. The final result seems to be fine, and clean-up went mostly well. One concern is that at the beginning of the work another expert(?) showed up and he and the crew chief spent a bunch of time reviewing the work outlined in the sales plan. They said we somehow might need a different/added approach for our front roof and that change from the proposal would only cost us $$$ more. That whole interaction seemed like a sales spiel, that it was part of the plan and their job to come up with something that would add to the overall project cost (and income for Rutter Roofing). The original inspection and plan of work seemed to be very complete and professional - this add-on stuff seemed much more like a guess and just to get more money. And in the end, that add-on part for the front roof didn't happen. Although then we somehow did need some rather expensive plywood panel replacements on the back roof part that of course we could not question... Bottom line is that the guys in the crew were great, did a very good job, and the outcome seems to be well done.”
“When I hired Rutter I assumed it was a family business. The roofers were subcontractors who sat in their van and smoked for quite a bit of time. It was quite unsightly for the neighbors and dirty with the cigarette butts in front of the house. The siding was also subcontracted. When the siding was being worked on in the front of the house, the workers failed to report to me, or the job foreman, that the roof was in serious need of attention. Because of this I had a subsequent leak in the front of the house. I contacted three other roofers to give me a bid on the roof and all three stated that the issue was obvious and should have been communicated to me. It would have been professionally responsible for them to just report the issue. Because it wasn’t reported, I have incurred a roofing bill that is almost as much as the Rutter bill. It would have been more cost effective to add the job onto the initial job.”
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“Would absolutely recommend them to a friend or family.”
“very professional, timely work”
“Everybody at Rutter was polite, responsive, and prompt. I have already recommended Rutter to a neighbor.”
“I’ve been working with contractors for over 15 years professionally and personally. Rutter Roofing is what you hope for when hiring someone to do work for you… especially when they’ll be at your home AND you care about the details / have a specific “look” you’re going for. We had them put new siding, gutters, downspouts, and aluminum capping on our home. Greg Grosso went above and beyond helping us achieve the design we wanted in a super tough climate where material availability is constantly changing. And our assigned PM during install was also very sensitive to how we wanted things to look and made sure everything was exactly the way we wanted before cleaning up and closing out the job. I highly recommend Rutter Roofing.”
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“Estimates were reasonable; work was performed carefully and well”
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“Fixed a problem that no one else could find.”
“Rutter was reasonably priced, communicated well about project timelines, and completed the job on time. I couldn't have asked for a smoother experience”
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“Very satisfied with management and labor! All hard working & courteous.”
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“I am very happy with my experience having siding replaced on my home and the quality of the job was excellent! I will have them install a new roof when it’s time.”
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“Rutter met all of our expectations - cost, expertise, workmanship, and problem resolution. We wouldn’t hesitate to use them again.”
“Reliable, highly skilled, professional and friendly. Have used them twice for different roofing sections at my business. Won't hesitate to do so again. Highly recommended.”
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“Rutter roofing has serviced my home for years. They are dependable, honest, and have good pricing. They hire top quality people. I can not recommend them highly enough.”
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“May be”
“Quality work, About 1 year since installation with no signs of defects in workmanship or leaks.”
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“Rutter did an insulated TPO roof on my own home. Extensive tearoff all new sheathing ,rigid insulation and commercial membrane. The work was excellent and ran smoothly. I own a construction company and would highly recommend. Brian the superintendent communicated daily and was integral to the success of the project.”
“Customer service was good and very responsive”
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“Was very clear on what needed to be done, got to it and was very thorough in cleaning up”
“I can't see the roof as it's flat and I can't get to it, but it hasn't leaked in the almost 2 years since it was installed.”
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“Great job. Finished on time”
“I needed a few shingles replaced. When I called Rutter they came quickly as arranged. The estimate was sent promptly. Work was done efficiently and well.”
“Completely professional and proactive, from initial contact through end of project.”
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