TruGuard
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

TruGuard has received 4.5 out of 5 stars based on 36 customer surveys conducted through Our Research Partners.
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1st year as a Best Pick Call
"At TruGuard, want believe home improvement projects should be stress-free. We communicate with you every step of the way, and our highly trained installers are experts in their fields. Plus, we back our work with a lifetime warranty for your peace of mind. When you choose TruGuard, you're choosing risk-free home improvement."

Lucas Wilson | President
Company Information
Services Offered
TruGuard provides interior and exterior home services, including siding, roofing, windows, doors, bathroom remodeling, and kitchen cabinet refacing. The company also offers free estimates.
Services Not Offered
Repair services are not offered.
Warranty
TruGuard offers a limited lifetime workmanship warranty.
Company History
The locally owned family business was established in 2010 by Lucas Wilson.
Distinctions
The company is an Owens Corning Platinum Preferred Contractor and a James Hardie Elite Preferred Contractor.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
TruGuard offers James Hardie fiber cement siding, Owens Corning architectural shingles, and SilverShield antimicrobial technology.
Areas Served
Charlotte, Concord, Harrisburg, Kannapolis, Midland, Cornelius, Davidson, Denver, Huntersville, Mooresville, Stanley, Charlotte, Indian Trail, Matthews, Mineral Springs, Monroe, Pineville, Waxhaw, Belmont, Charlotte, Cramerton, Dallas, Gastonia, Lowell, McAdenville, Mount Holly, Fort Mill, Rock Hill
Address
131 Matthews Station Street Suite 2A
Matthews, NC 28105
Hours
Mon
8:30 am - 7:30 pm
Tue
8:30 am - 7:30 pm
Wed
8:30 am - 7:30 pm
Thu
8:30 am - 7:30 pm
Fri
8:30 am - 5:00 pm
Sat
10:00 am - 2:00 pm
Sun
Closed
Licenses
119429

Compiled Score:

TruGuard has received 4.5 out of 5 stars based on 36 customer surveys conducted through Our Research Partners.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/12/2022

No review comments provided

Review by
09/12/2022

No review comments provided

Review by
09/12/2022

No review comments provided

Review by
07/28/2022

No review comments provided

Review by
07/27/2022

“They did what they said they would do when they said they would do it and for the price they said they would do it for ... outstanding, the way it should be ...”

Review by
07/20/2022

No review comments provided

Review by
07/20/2022

No review comments provided

Review by
07/20/2022

“Was very pleased with the work, clean-up and consideration to our property.”

Review by
07/20/2022

No review comments provided

Review by
07/18/2022

“I recommend TruGuard to everyone for their excellence in workmanship, communication and professionalism. I've used them on several jobs and would use them again and again.”

Review by
07/17/2022

“I had an excellent experience with TruGuard. Quality work, great communication, and no pushy sales tactics.”

Review by
07/16/2022

“The team did a great job from start to finish. Sales to project end, and even after project completion.”

Review by
07/16/2022

No review comments provided

Review by
07/16/2022

No review comments provided

Review by
07/16/2022

“They were great. Came when they said they would, worked quickly and efficiently and did a fantastic job. The new siding turned our home into a “new” home. Thank you”

Review by
07/15/2022

No review comments provided

Review by
07/15/2022

“Work was done in a timely fashion.”

Review by
07/15/2022

No review comments provided

Review by
07/15/2022

“The work was done right and the service person in charge did what he said and showed up on time”

Review by
07/15/2022

“From start to finish, I was extremely satisfied with the quality and workmanship of all those involved with my project.”

Review by
07/15/2022

No review comments provided

Review by
07/15/2022

No review comments provided

Review by
07/15/2022

No review comments provided

Review by
07/13/2022

No review comments provided

Review by
06/24/2022

“They were professional, prompt, on time, and the qualtiy of the work was excellent.”

Review by
06/24/2022

“They did what they said they would do.”

Review by
06/24/2022

No review comments provided

Review by
06/23/2022

“It was affordable, finished in a quality amount of time, and the work was above my expectation.”

Review by
06/08/2022

“They were very professional and did a proficient job.”

Review by
06/08/2022

No review comments provided

Review by
06/08/2022

No review comments provided

Review by
06/07/2022

No review comments provided

Review by
06/07/2022

“I've had a bit of work done with TruGuard, and they have always been thorough, punctual, provide quality workmanship and excellent customer service.”

Review by
12/10/2020

“The reason for having TruGuard install a new roof and replace the existing siding was due to poor workmanship of the previous job, So you can bet I paid close attention to how this job was handled and installed. They may not be the least expensive, but you get what you pay for. I would highly recommend TruGuard to my friends and family.”

Review by
05/13/2020

“I am very please with the job that was done on my house. It was an extensive project which included replacing my siding, my windows and my front door. The project was done in a very professional manner. All problems and issues were addressed and corrected in a very timely manner. The entire crew from the salesman, John, to the project manager, Jason and the crew were extremely pleasant to work with . I highly recommend TruGuard based on my experience.”

Review by
01/10/2019

“Everything quoted was done in a professional and friendly manner.”

Review by
10/25/2018

No review comments provided

Review by
10/17/2018

“I would like to commend TruGuard for a job well done. Gutters, siding and windows were installed to my complete satisfaction. Project Manager kept the remodel on point, took care of any issues in a timely manner and provided value added services along the way. I will be using TruGuard services in the future. "”

Review by
10/12/2018

“My husband was very impressed with his interaction with the crew and supervisor. The workmanship was very good and highlighted the bad job the company before did on the side and front of the house. The siding was a little more expensive than we had planned but we feel it was a good job and we are satisfied.”

Review by
09/18/2018

“The TruGuard team has been great to work with! My wife and I had a vision for how our home would look at the completion of the siding renovation and additional touches we added as part of the project. I can say, we are more than pleased with the final product! From the sales team and working out the project details, our project manager who made sure all details were complete and perfect, and most importantly the team who did the construction, everyone was exceptional. Thanks TruGuard for and amazing face lift to our treasured home!”

Review by
09/05/2018

No review comments provided

Review by
08/20/2018

“I identified an issue when my siding was installed and made the project manager aware of the problem. PM quickly addressed the issue and ensured that it was redone the proper way. Upper management followed up with me to ensure that I was satisfied with the project results. I have never interacted with a company that was so customer focused. For this and many other reasons, I would recommend TruGuard for your home project.”

Review by
08/19/2018

“I am an extremely picky person, and TruGuard is the only company I have ever worked with that actually exceeded my expectations. They gave me the best value for my money, and I never had to worry about what was being done, because it was always communicated with me in a way I could understand. Even though they were not the cheapest contractor I met with, they really should be charging more for what you get. I will definitely use them again for other projects.”

Review by
08/19/2018

“My experience with TruGard was great from start to finish-quick follow up from my initial request and the project manager kept me informed of the schedule and any potential issues due to weather. The crew was great as well-took their shoes off to come inside to access the attic and made sure everything was cleaned up inside and out when complete.”

Review by
08/19/2018

“TuGuard did an excellent job on my project. Communication was great and the work was top notch. Thank you, TruGuard!”

Review by
08/18/2018

“TruGuard was great to work with from beginning to end. Although they weren’t the cheapest, I felt like we got a great deal. I would rather spend a little more for the excellent service and quality that we received. We have had bad experiences with contractors in the past so this was truly a breath of fresh air. TruGuard is a top notch company that I would highly recommend.”

Review by
08/18/2018

No review comments provided

Review by
08/18/2018

No review comments provided

Review by
08/15/2018

“We couldn't be happier with the work done by TruGuard!”

Review by
07/24/2018

No review comments provided

Review by
07/18/2018

“I will never hire anyone else!”

Review by
06/13/2018

“quality job except for wide gaps at joints and corners. Siding looks good and overseer was very nice and always available. Wish they would have recommended more siding in other areas that i had to later replace. Feel they are very pricey compared to other companies.”

Review by
03/13/2018

No review comments provided

Review by
01/28/2018

No review comments provided

Review by
01/18/2018

No review comments provided

Review by
01/18/2018

“It is my pleasure to write this recommendation on behalf of TruGuard. Truguard was the contractor for a siding and gutter project on the exterior of my house in the fall of 2017. I had no prior relationship with TruGuard. The scope of the remodeling involved window replacement of all the siding and gutters and partial roof replacement for a two level house built in 1977. The project took 5 weeks and involved 3 work crews (siding, roofing, gutters) While major siding replacement is inherently stressful for almost any homeowner, TruGuard’s services as a general contractor were invaluable, and I am extremely pleased with the final result. Specifically, I would give my project manager “Travis Beaudry” top marks in the following areas: 1. Quality of work performed. The quality of work done was consistently top notch. Travis used subcontractors who were knowledgeable, skilled, and competent in their respective trades. They were conscientious about following project specifications, and their work product rarely needed improvement or revision. 2. Quality of work crews. They had an excellent work ethic, good work habits, strong safety orientation, and emphasized getting the job done right rather than doing it fast. Their pride in their work was evident. They tidied up at the end of each workday. I also found them to be trustworthy, and I felt comfortable with their presence around the home. 3. Project management and coordination. Travis’s prior experience really paid off. He was knowledgeable about all aspects of my project, and was able to plan, coordinate and manage the activities of different work crews effectively. He remained closely involved in overseeing the project from start to finish. His excellent attention to detail, strong organizational skills and commitment to follow-through are assets which enabled him to juggle the extensive details involved in my project without missing a beat. Travis’s familiarity with building codes facilitated a smooth and hassle-free process when it came to permits and inspection.”

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