“I would be very upfront about how long demonstrations, assessments, etc. take. Not everyone can afford to take 3-4 hours out of a workday and should fairly no what to expect before agreeing.”
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“Workers were excellent n courtesy”
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“Thorough investigation and exhaustive information/explanation given by friendly representatives. Plenty of documentation and pictures taken during the process with a very handy app to access it all. And incredibly professional job done with high quality workmanship and materials that leave me with no doubt as to the integrity and longevity of the improvements. Overall, just fantastic!”
“The team was communicative and helpful and the product and service appear to be quite good.”
“It was awesome from the time the guy walked in the door and asked me if I needed an estimate. Nick came and showed me the product. He was very knowledgeable, as were the installers that came and put in the windows. The guys were great; the quality assurance person was great. Everything was so sweet. Power is an awesome company.”
“Their work was impeccable”
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“We had doors installed, and we were not happy with the quality of the installation. The quality assurance manager who came out and looked at everything agreed with us that the installation was not the best they could have done, and they have given us a plan on how it will be remedied. We are still seeing how that will be before we would recommend Power to any of our friends.”
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“Return items to their proper place. For example, don't leave the customer's property outside side of their yard. Could have easily been taken by others.”
“Everyone was very friendly, knowledgeable, & explained everything clearly.”
“I would recommend but it is pricey”
“They were a pleasure to work with. They have great communication and customer service. They are a superior company to work with.”
“I am very happy about my experience with Power Home Remodeling. They are very organized. There is supervision on every part of job. And they are concerned that every step goes well and it did.”
“Poor housekeeping. They dont follow instructions. They had to come back.”
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“We appreciated the time they spent with us at each level of the job. The conversations never felt forced or that they “had to make this sell”. The workers were efficient and thorough, and any follow-up questions or conversations were easy to handle.”
“They were very efficient and professional.”
“Very professional company. Great materials and they work with you.”
“I'll recommend the company to friends/family only after making sure they understand the high cost (w/ lifetime warranty) and the potential for the company to be over-communicative and thus time-consuming; suspect that folks who don't mind those aspects might make inquiries.”
“Our experience with Power was excellent from start to finish. We got a very clear proposal, and the financing process went smoothly. The work was phenomenal, and we were pleased from start to finish.”
“They were very courteous and have a wonderful product. We are very happy.”
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“They did an outstanding job from start to finish. Professional and efficient.”
“Very professional. Questions answered.”
“Service was quick and performed to the highest degree of professional activity. The work was done duriong major rain and wind.”
“My yard is a wreck!! There are pieces of white metal EVERYWHERE!!!!”
“We had a difficult time with the appointments, they kept changing the time of the appointments and getting a hold of people.”
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“We have had Power come out for a few different projects and its been great every time.”
“I can't say how you can improve because I don't know. If a friend asked where I got my windows and gutters, I'd say it was you and tell them I had a positive experience with no high sales pressure.”
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“The installers did a great job. They were professional. The sales pitch was pretty thorough. My reading of some of the reviews of Power was that sometimes the sales pitch can be a little overwhelming and time-consuming, even though it's short and good. That might put some people off. The salesperson was good at her job and sold me on buying the door. I get it, that's part of it. She was very pleasant and very nice, but the amount of time it took could be off-putting for some people. I am retired, so it wasn't a big deal for me. The process was great. I didn't want to do it in the winter, but I decided to go with you because it looked like a good product, and I needed a door. She was pleasant and excellent at doing her job. It took like five hours. For most people who are working and have busy lives, that would be very off-putting. I understand that it is their job and that's what they do. She did her job and got me to buy the product. You have a high volume of sales in this area, so obviously someone is doing something right.”
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“I asked Power Home Remodeling to put a window in the front, but I did not realize they were going to use a different frame around it. I only replaced one of my three windows, so now one looks different from the other two. They told me they could replace four windows, but I did not need any more.”
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“Love the new windows and sales rep and installers did a great job!”
“The entire experience from the sales presentation to the many installations to the final check and review was outstanding. Totally impressed with the entire operation and professionalism of all the staff.”
“The quality of workmanship and the friendliness of the crew.”
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“The weather was very bad when my job was scheduled. I understand that this may cause delays and I am okay with that. I am more concerned with the workers safety than with getting the job done quickly. That having been said, I was very disheartened when I was not given a heads up that they would be late. On 2/3, my window was 8-10am. The crew arrived at 11:30 without any call. On 2/4, the crew arrived at 1158 even though my window was 8-10 (again no call). Something was inadvertently broken during the work (not a problem). I was told to expect a call to schedule a repair the next day. It was not scheduled until I called 5 days later.”
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“I am not likely to recommend them to a friend because I had them install other things before, but in regards to my attic to help with the cold air coming into the house, I'm experiencing the same cold air before I got the insulation installed. I'm shocked because I don't feel a difference. It's one hundred percent like there's nothing there, no barrier there, for the cold air. I'm just shocked and don't understand. It feels worse than what it is.”
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“I am highly impressed with the organizational structure, training, and everyone I have come across at Power.”
“The guy did a great job. The windows look great.”
“We thought they were very efficient, very quick, and did a good job.”
“Everything seems fine, but It's only been a week. Felt a little rushed on the installation date.”
“I like the whole project. The salesperson was very knowledgeable of the product. The installing team called before arriving and arrived on time. Team did an excellent job on installing the windows and cleanup before leaving. I also like the quality assurance person that check to see that everything is on track and see if you have any additional questions. Good Job Guys!!”
“Personable sales team, professional grade work and customer service was outstanding.”
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“They were very professional and detail-oriented.”
“The workmanship and the quality of materials was excellent. It was top quality. I appreciate everything that was done and how the whole project was managed. I am totally satisfied.”
“Products are excellent, and my recent experience with service provided by all involved met my expectations.”
“I am a repeat customer and the work quality has always been great and I have actually already referred someone to Power Home Remodeling.”
“Power Home Remodeling has very nice people, and they are proficient.”
“Not only did they do a great job, but we also got a good price. However, the amount of QA that they put into the job was phenomenal. The people coming out and checking before, during, and after installation. it was pretty impressive.”
