Russell Roofing & Exteriors
6th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Russell Roofing & Exteriors has received 4.7 out of 5 stars based on 129 customer surveys.
5
103
4
15
3
5
2
6
1
0
6th year as a Best Pick Call
"If it's Russell, it's right—guaranteed. Russell Roofing is based on the core values of honesty, integrity, and respect. These apply in our dealings with our employees, customers, suppliers, and community. We continually strive to improve in order to provide better solutions and value to our over 20,000 customers."

Russ Kaller | Owner
Company Information
Services Offered
Russell Roofing & Exteriors is a full-service exterior remodeling company that works with all types of residential and commercial roofing materials, including slate, tile, copper, metal, asphalt, and cedar as well as flat roofing products. The company also installs skylights, gutters, insulation, windows, doors, siding, and masonry.
Minimum Job
Russell Roofing & Exteriors requires a $125 minimum fee for each service project.
Warranty
The company provides lifetime warranties on labor and materials through GAF and CertainTeed.
Company History
Russell Roofing began in 1992.
Distinctions
The company has won several national, regional, and local awards. Russell Roofing is certified at the highest level with GAF as a Master Elite Roofer and with CertainTeed as a SELECT ShingleMaster.
Employee Information
Employees undergo drug testing, background checks, and driver's license checks.
Licenses
PA005871
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster, Broomall, Havertown, Media, Springfield

Compiled Score:

Russell Roofing & Exteriors has received 4.7 out of 5 stars based on 129 customer surveys.
5
103
4
15
3
5
2
6
1
0
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
03/13/2018

“I was very pleased with what they did. They were very meticulous, they cleaned up rather well after they did the job, and they did it on time. They came back a couple times to make sure everything was OK. They just did the roof. I'd give them an A+, definitely. Like I said, they came back and did a follow-up. Even now, I get email like when we have severe wind or something like that, reminding me of different things to look for—things like are the gutters clear and that sort of thing. They're very good about that, very diligent, and they did a very good job here but they also do a very good job with follow-up and customer service. I would definitely recommend them.”

Review by
03/13/2018

“He didn't do what he said he was going to do. He sent two guys out to do some work; one was so hungover from going to the Eagles championship game, he could hardly walk. And he's impossible to get in touch with, the representative from the company; he was horrible. They never completed the job. He's impossible to get a hold of. The guy's name is Jeff Steel; he was the guy that I originally contacted with and he's impossible to get in touch with. He doesn't return phone calls. He doesn't do what he says he's going to do. It was a horrible experience. Couldn't be any worse. It's horrible. I would never use them again, D.”

Review by
03/13/2018

“Just good workers, it's always the same crew. Just roofing for me. That's all I've ever reached out to them for. Definitely an A+. Never any nails left behind. Really A+ across the board; over the years, never a single complaint. I would absolutely recommend them.”

Review by
03/13/2018

“Just very, very expensive. They did OK work but they—after I went and had it priced somewhere else, they were like 50% higher than everyone else. I would never use them again. They fixed part of my roof. Overall, I'd give them a C.”

Review by
03/13/2018

“I think it was very good. They came, they did their job, they were thorough, and I didn't have any issues with the job. They had to change some skylights. I'd give them an A.”

Review by
03/13/2018

“We've had an excellent experience with them. They did a very efficient job at a reasonable price. They put on a new roof. They deserve an A+.”

Review by
03/13/2018

“Responsive, professional—was fine and professional. I'd give them an A+.”

Review by
03/13/2018

“They did roofing. I'd give them an A+. I would recommend them.”

Review by
03/12/2018

“They replaced a flat roof. They were very tidy and they wrapped up the job on schedule. I'd give them an A.”

Review by
03/12/2018

“They put on a new aluminum vent for the bathroom. They're friendly and professional. I'd give them an A.”

Review by
03/12/2018

“They replaced a bump-out roof. I found it very easy to communicate with them and I thought they did good work. It was just a positive experience.”

Review by
03/12/2018

“They're good people and I would recommend them. They re-roofed the whole house. My experience was positive and I would recommend them. I would grade them an A, absolutely.”

Review by
03/12/2018

“I think they quoted my roof. They're very cordial, courteous, and I think pricing was fair. They're pretty honest in what they have to do. I would give them an A+.”

Review by
03/12/2018

“They did the job that was required, they showed up when they were going to show up, and their charge was reasonable. And If I had a need for some roofing work again, I think I would invite them back. I'd give them a B.”

Review by
03/12/2018

“They did slate replacement. They're predictable, show up on time, good management. I would say they're clean but not super clean. Sometimes it takes long to get the work scheduled. Pretty punctual. Overall, I'd probably give them a B+/A-.”

Review by
03/12/2018

“They repaired our roof. They were easy to work with and took care of what needed to be done. It's kind of hard to say because it's leaking again but we're told we need a new roof. I'm not a roof person. I don't think it was their issue. I'd give them an A, they did the work and it was fine for a while.”

Review by
03/12/2018

“It was positive but I have stopped working with them because the last quote that they had gotten was, in my opinion, a little unreasonable. They did, like, a re-sealing. They were prompt with getting back to me. The main issue was the super pricey quote and it was a quote to redo work that, in my opinion, I thought should've been fixed by their end. I'd give them a D overall.”

Review by
03/12/2018

“They did some roof repair, some collars around the pipes, and prior to that I'd had new shutters put on the house a couple of years ago. Very professional. I feel as though they're a bit expensive but I feel as that the personnel is very knowledgeable and very skilled and take great care when working on my house. I'd give them an A.”

Review by
03/12/2018

“They repaired a leak in the roof and they put on a new roof on a part of the house. It had a leak and they also did our porch roof. I'd say they were very professional and they did a good job. It was a while back. They cleaned up after themselves. There were no issues, no problems that I can recall. I would say A.”

Review by
03/08/2018

“The project—the quality of the work was great, all good. The way the project was designed, ended up—it turned out that what they were actually bidding on was a much smaller project than what we had anticipated. So basically we ended up getting less done for the amount of money than we had been expecting. I'd give them a C.”

Review by
03/08/2018

“Jeff worked for us; he's the salesman. I had a good experience with the repair guys. The guys showed up, they did what they said they were going to do, I had some problems with leaks and they fixed them. I'd give them an A. I never did a full roof, I just did some repairs. They also did some nice gutter work for me.”

Review by
03/08/2018

“It was wonderful. They were great. They cleaned up after themselves, they did a good job, and they explained everything to us. The estimate said that it could cost more because they weren't sure how many roofs that had to be removed that was underneath; they thought there would be three, there turned out to be six and they were very clear about things that I kind of wanted to be replaced and they said were unnecessary to be replaced. They were very good. I'd give them an A. I've had other roofers just, you know, not clean up, walk tar through the house. I would recommend them.”

Review by
03/08/2018

“Although, the roof, we still seem to leak a little air; it's still cold. It's one of these skylights. But they did a good repair job but I think the skylight is a little leak, but that's not their fault, just the nature of the skylight. I'd give them a B+. It took a while to get back to us to do it.”

Review by
03/08/2018

“I just bought a new roof from them. I just sent them a check right now. It couldn't be better. I'd give them an A. It's been fine so far. I only had one little problem with them and that was some guys were smoking on top of the roof. I called them about it and they took it away. I'd recommend them.”

Review by
03/08/2018

“I generally have a positive view of them. Sometimes it takes them a little while to acknowledge our requests for assistance. They are our roofer. I'd give them a B. When they say they'll be here, they are here; it's getting them here that's sometimes the problem.”

Review by
03/08/2018

“They were polite, they were honest, they did quality work, I think I used them a few times actually. I think initially they were trying to diagnose a leak and then they did some major work because of damage from the storm. I'd give them an A.”

Review by
03/08/2018

“I had some problems after the new roof was installed and had a very hard time getting them out to deal with the situation; it went on for months. I'd give them a C. Expertise, I would say they know their stuff.”

Review by
03/08/2018

“They did a good job. They stood behind their work. There were some issues but they readily addressed them. It was fine. I'd recommend them. They're not the least expensive people in the world but they do good quality work.”

Review by
03/08/2018

“I hired them twice. First time was more positive than the second time. I would have to say they're a B+. Customer service is great. I'm basing them on two different jobs, one was better than the other.”

Review by
03/08/2018

“They were prompt, they got the job done, and they did what they said they were going to do, and they were very courteous. Yeah, it was good. I'd give them an A.”

Review by
03/08/2018

“It's been a long time since they've done any work for me. I think they communicate well and show up on time, so I haven't had any problems with them. I'd give them an A.”

Review by
03/08/2018

“They just were very professional and did what they said they would do and did it on time. They did a very small roofing job. I'd give them an A.”

Review by
03/08/2018

“They had good communication, they were very professional, and I think they did good work. I'd give them an A-.”

Review by
03/08/2018

“They were extremely urgent, on time, efficient, and did everything they said they would. I'd give them an A+.”

Review by
03/08/2018

“Their workmanship was fine. They did a new roof on the back of my house, they took off shingles and put new ones on. I'd give them an A+.”

Review by
03/08/2018

“We got the work done for the price they said it was going to be. They cleaned up after themselves. I'd think I'd give them an A.”

Review by
03/08/2018

“They've been excellent. We've been using them as our sole roofing contractor for the past 10 years. A+.”

Review by
03/08/2018

“They were just very organized and professional. It was just a roofing job for me. I'd give them an A.”

Review by
03/08/2018

“They were just really responsive, and very professional, and did a great job. I'd give them an A.”

Review by
03/08/2018

“It was on time and it was very clean. I'd give them an A+.”

Review by
03/08/2018

“They were good. Good customer service. Worked with me.”

Review by
03/08/2018

“I liked their professionalism. I'd give them an A+.”

Review by
03/08/2018

“Very professional, quality work—good people.”

Review by
03/08/2018

“I had a positive experience.”

Review by
10/08/2017

No review comments provided

Review by
10/07/2017

No review comments provided

Review by
10/06/2017

No review comments provided

Review by
10/06/2017

No review comments provided

Review by
10/06/2017

“Russell Roofing did an excellent job on our roof and siding. We feel confident in the work that was performed and would recommend them to others.”

Review by
10/03/2017

No review comments provided

Review by
10/02/2017

No review comments provided

Review by
09/28/2017

No review comments provided

Review by
09/28/2017

“Although they do not exercise cost leadership, the workmanship and quality of materials was worth every penny.”

Review by
09/28/2017

“They provided a competitive estimate, then upon coming out, said they couldn't do the work for the estimate. We were then in a time jam, agreed to the higher price. The field people did good work but the back-office project management then failed to schedule appropriately. They were late on completion.”

Review by
09/27/2017

“There was a miscommunication regarding my roofing job, and Russell Roofing went above and beyond to resolve the issue to my satisfaction. I would use their services again, because their workmanship is excellent and they exhibited a sense of fairness that is unusual in this day and age.”

Review by
09/27/2017

“Russell did a great job repairing a persistent leak due to shoddy work by another roofing and siding company based in Trenton. I wish I had used them from the start, and will use them for all my roofing needs in the future.”

Review by
09/27/2017

“I would recommend Russel roofing to a friends and neighbor. They’re doing a great job.”

Review by
09/27/2017

“Great to work with, great service, and communication.”

Review by
09/27/2017

No review comments provided

Review by
09/27/2017

No review comments provided

Review by
09/27/2017

No review comments provided

Review by
09/29/2016

“I'd give them an A+ grade.”

Review by
09/29/2016

“I'd give them a B+.”

Review by
09/29/2016

“I'd give them an A.”

Review by
09/29/2016

“I'd give them an A.”

Review by
09/29/2016

“I'd give them a B.”

Review by
09/29/2016

“They're A+.”

Review by
09/29/2016

“I'll give them an A+ in everything.”

Review by
09/29/2016

“I had no complaints with them.”

Review by
09/29/2016

“It was a positive experience.”

Review by
09/29/2016

“I'd  give them a good, solid A. They were exceptional with me.”

Review by
09/29/2016

“They  did excellent work. I even recommended them to my friends. They're an A+ company.”

Review by
09/29/2016

“I'd give them an A. I think it took them a little bit longer to get things done than they should have.”

Review by
09/29/2016

“They were supposed to clean the gutters for me and they didn't. They said they would come and they never showed up. It is not raining yet, but he promised to clean the gutter and he never did. I would never use them again, no.”

Review by
09/29/2016

“They did work for me a few years ago. They  were excellent, did great work, left everything very clean, and a super job on the roof. They repaired the whole roof. I'd give them an A+ grade.”

Review by
09/29/2016

“My experience was slightly better than neutral. It was mostly around communication. Their work was fine. It was the communication about when they would start. They showed up without telling me. I didn't even know they were going to be here that day. I'd give them a B.”

Review by
09/29/2016

“I'd give them an A, except that they took a little while to come. They told us that there would be a delay, and that they couldn't do it right away. When they came, the work was excellent. Once they told us when they were coming, they came on time, but we had to wait a few weeks before they could get to us.”

Review by
09/29/2016

“They did our roof ten years ago and they are, without a doubt, the best, probably in the whole state. I don't know about other states, but they did the most fantastic—they had the best workers. They cleaned up every single day that they finished. They cleaned up the entire area, the ground, nails, anything that fell; they picked up everything every single day. We spent a lot of money with them and it ended up being 35, dollars. We ended up running a little short of money, but they let us pay it out. They couldn't have been better, everyone I dealt with. I'd recommend them highly, no complaints whatsoever.”

Review by
04/20/2015

“We didn't have a positive experience. He said that he was going to need two men to do the job and that it was going to be a four-hour job. One guy showed up. He did the work, and he was done in 45 minutes. He only put one piece of flashing on the one side, and of course, he resurfaced the carport roof, which he was going to do. It was a $900 cost. The supervisor or whoever was in charge of it said, ‘Well, you know, we have a lot of overhead.’ I said, ‘That's fine to have a lot of overhead,’ so he knocked off $300. That was really an awful price for 45 minutes of work—$900 to put a piece of flashing on it. So far, what they did was OK, but they should be a little more considerate. The charge was $960. First it was more than that, and then he knocked it down $100. They did a neighbor's job, and they said that they did a good job for them, and that's why I turned to them to do some work for me also. They didn't put on a roof at all. The carport roof, they recoated that—they put down a canvas or something like that—and then they coated over top of that on the roof. So it would be 10 by 20 feet long where cars could drive in underneath. They recoated it. And then on the side of the house in the back, there was an addition put on the house before we bought the house. They didn't put any gutters there, so the flashing where the roof comes down over had pulled up from the last snow last year.”

Review by
04/20/2015

“I had a skylight put in, and it still leaks; this has been a while. They have come out many times, and the last time they came out, the one really cute little guy even patched the wall and everything. And they’re claiming that it's from the shower and the water moisture is doing that to my ceiling, and that's not true. I'm the only one who showers in this house. I don't close the door when I take showers—the door is open. So I don't think it's that problem. It took a while after the guy patched it for me. And he was being a nice guy doing it; it's doing it again. So I have given up. They came out three or four times. I think I need a new skylight; I think I have a defective skylight. I went with Russell Roofing because of their reputation. When my neighbor did hers, it caused her to need a new roof. She went for three weeks with a bucket in her room because of the roof when they put in the skylight. They're all over the place here; they are local. I know they turned down my church. They made that announcement in church because they turned them down because the job was too big. People were asking why they weren't there because of their good reputation and everything. They were polite and everything, and the young man, Mario, said, ‘I'll patch it for you.’ We were arguing because he wanted to do more work than I wanted him to do. I would grade them a C-.”

Review by
04/20/2015

“The most recent was completely fine. They removed an old roof and put a new one on, I know they know what they are doing so I can trust them and they clean up after themselves. Mostly I can trust them to do a roof properly, it would be nice if they didn't have so much turn over in their staff. It seems like I've worked with someone new every time I've been there, so I haven't been able to develop a relationship with them as I have with some of the other contracts that I've worked with. I probably saw signs in people's yards around town, it's been a long time so I don't really remember. Every time I've done a job with them except this last time there has been something wrong, and they've always addressed it and in the end I've been happy but it's taken a lot of back and forth so I would grade them a B.”

Review by
04/20/2015

“I still have a leak, but they definitely stay with you, come back, and follow up too. They stand by their work. I have a tin roof that they were putting a special finish on. They put it on—I was still having leaking, and it was still peeling. It's supposed to be guaranteed for five years, so they came back, and they brought the person who makes the product that goes on. They were discussing it. I spoke with the owner of Russell Roofing and I feel very confident that they will stay with it until they've fixed it. I chose them because of their reputation. They're very professional in the way they do their work. Even though they're fairly expensive, they seem to do good, quality work. They haven't totally followed up, but I'm confident that they will. It's an A.”

Review by
04/20/2015

“They did a very good job. I was very pleased with the results, and that's about it. I don't know what more to say, but they did a very good job. So far, nothing's happened—no reports of leaks or anything. It was just a little part. They did some other repairs. Everything's fine, really. I'm very happy with the results. I chose them because they're local and we had them when they took off the first roof and put a new roof on about 15 years ago. They'd get a good grade from me. I don't know about excellent. I could say it, but I'd put just B.”

Review by
04/20/2015

“I wasn't happy with it at all. We had a lot of work done—back walkway and the front. I don't think they did a very good job on either. Not long after we had it done, it started flaking. I wasn't happy with them, they were expensive, and they didn't exactly do what they promised. I don't remember how I heard about them—I think it was just word of mouth. The people that we spoke to originally, we tried to contact them during the construction, and he wouldn’t take our calls or respond to our messages. I would grade them a D.”

Review by
04/20/2015

“They were very good and did a thorough job. We had a leak that was hard to find because it was in the soffit. The roof on that house had valleys. It was a little complicated to find the leak in the rain gutter, but they got to it. It really leaked into a small bedroom that we had in the back. We didn't have to have a whole new roof, but they put a good patch on and fixed the soffit. The two men were polite; they seemed to work together and came when they were supposed to come. I would grade them an A.”

Review by
04/20/2015

“They are absolutely amazing. They did a couple of things actually. They did my roof, my gutters, my dormers, and they did some siding on the back. I liked just overall the quality, craftsmanship, and the level of professionalism that they bring when doing a task. And even if you have a problem, you can easily contact somebody to rectify it immediately, it's all positive. My next-door neighbor told me about them. I would grade them an A.”

Review by
04/20/2015

“They put in a new skylight and fixed some areas of the roof that other companies were not able to. They’re very supportive of questions and taking the time to investigate what was really causing the problem. They did their due diligence in helping me out with this problem that I have. I would grade them an A.”

Review by
04/20/2015

“I had Russell Roofing. I got an inspection in the fall. I haven't had any problems yet. Every year since I've had the roof, he's come by and inspected it, and I haven't had any roofing problems. Their customer service is good. I've recommended it to a couple people. I knew how they worked before I hired them. I'd grade them A+.”

Review by
04/20/2015

“They did part of the roof repair, they did repointing, and they did a cover for the chimney. It took one day for the roof and one or two days for the chimney. The customer service was good. I chose them because they had a good quote, and I heard that someone else had a good experience with them. They would get an A+ from me.”

Review by
04/20/2015

“They did work for us a year ago. It was expensive but positive. From what I remember, they needed to replace some of the slate tile for our roof, and then on a back portion of our roof, they needed to replace shingles that were not slate. They did a great job, and they were friendly and professional. I would grade them an A.”

Review by
04/20/2015

“We had a new roof, which was put on wrong by another company. Russell Roofing put a ridge vent in, and they put soffits on the side of the house—just what it needed, and they did a wonderful job. We had a friend that used them. They said that they had an older house that I guess was historical, and they did a really good job on their house. I would grade them an A.”

Review by
04/20/2015

“I had to call them to come back because they missed a few things. They were fixing slates on the roof, and they missed a couple of them. Well, as far as I know, I think they were overpriced. They keep calling me for windows and stuff, and it's bothering me. They call me when I'm working. They've been around for years. They cleaned up. I would grade them a C.”

Review by
04/20/2015

“It was an exhaust fan put in our new kitchen for the stove, and we have a very old tile roof, so they had to cut through the roof and install the exhaust. I guess the best thing is that we barely knew they were there. It took a day for them to complete it. They're well known in the area for doing the type of roof that we have. I would grade them an A.”

Review by
04/20/2015

“We had a whole roof replaced by them. Well had a question about a leak afterward and they did come back and try to resolve it. The roof cost $22,000, everything was great. They do quite a bit of work we see the signs out. I would grade them a B. There was a question about a shingle in the downspout that caused a problem, ours is a very difficult roof not a flat roof. We're not really sure, we have to wait for a big rain.”

Review by
04/20/2015

“They've done several things for me. They’ve reshingled and put an extension on the house. They’ve done roofing for me and drains—all good. Their customer service was very good. Their attention to detail and the fact that there was a supervisor for each job made it a good experience. I tried them, and they were good. I'd give them an A.”

Review by
04/20/2015

“They did a good job. They were a little bit behind schedule, though. That was my only concern. They repaired part of the gutter that was leaking. It took maybe an hour or two. I chose them because they had done a part of my roof, and I was very happy with the results of that, so I thought that they would be able to do a good job on the gutter as well. Russell Roofing would get about a B+.”

Review by
04/20/2015

“Russell Roofing did a roof on my house. They were incredibly clean. Overall, it was a great experience, and my roof doesn’t leak, so I’m really happy about that. We were delighted, and we would give them an A+. They were fabulous.”

Review by
04/20/2015

“We had a shingle blow off, and they patched it maybe a year and a half ago. They put on a shingle that had blown off. We liked their patching. They have very good customer service. They're nice people. We'd grade them excellent.”

Review by
04/20/2015

“We've used Russell Roofing. They solved a leak on our roof and did some work around the pipes that exit through the roof; the exhaust pipes. It only took one day. It was a very good experience. We had used them in a previous home. They’re A+.”

Review by
04/20/2015

“They did the roof for us. We needed their service twice. They redid the roof in the new section of the home. They were reliable, and I guess the quality of their work speaks for itself. It's just very good quality. I would grade them an A.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: