Russell Roofing & Exteriors
6th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 147 Surveys
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Russell Roofing & Exteriors has received 5 out of 5 stars (A-rating) based on 147 customer surveys conducted by Best Pick Reports.
6th year as a Best Pick Call
"If it's Russell, it's right—guaranteed. Russell Roofing is based on the core values of honesty, integrity, and respect. These apply in our dealings with our employees, customers, suppliers, and community. We continually strive to improve in order to provide better solutions and value to our over 20,000 customers."

Russ Kaller | Owner
Company Information
Services Offered
Russell Roofing & Exteriors is a full-service exterior remodeling company that works with all types of residential and commercial roofing materials, including slate, tile, copper, metal, asphalt, and cedar as well as flat roofing products. The company also installs skylights, gutters, insulation, windows, doors, siding, and masonry.
Minimum Job
Russell Roofing & Exteriors requires a $125 minimum fee for each service project.
Warranty
The company provides lifetime warranties on labor and materials through GAF and CertainTeed.
Company History
Russell Roofing began in 1992.
Distinctions
The company has won several national, regional, and local awards. Russell Roofing is certified at the highest level with GAF as a Master Elite Roofer and with CertainTeed as a SELECT ShingleMaster.
Employee Information
Employees undergo drug testing, background checks, and driver's license checks.
Licenses
PA005871
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster, Broomall, Havertown, Media, Springfield
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They've been excellent. We've been using them as our sole roofing contractor for the past 10 years. A+.”

“They did roofing. I'd give them an A+. I would recommend them.”

“I was very pleased with what they did. They were very meticulous, they cleaned up rather well after they did the job, and they did it on time. They came back a couple times to make sure everything was OK. They just did the roof. I'd give them an A+, definitely. Like I said, they came back and did a follow-up. Even now, I get email like when we have severe wind or something like that, reminding me of different things to look for—things like are the gutters clear and that sort of thing. They're very good about that, very diligent, and they did a very good job here but they also do a very good job with follow-up and customer service. I would definitely recommend them.”

“Good quality for starters, prompt service, they're very easy to deal with, pretty much everything about them. I've used them twice and the first time they replaced about half of my roof. The second time they did like a little mansard area and some windows up on the front and I'm actually going to be using them again sometime in the spring to finish up the rest of my roof. They're A+ for sure. When they say they'll come, they're there. I would recommend them, absolutely.”

“Their workmanship was fine. They did a new roof on the back of my house, they took off shingles and put new ones on. I'd give them an A+.”

“They delivered a quality product and did it in a professional way. And when we had a concern, it wasn't really related to the work that they did but they came out and addressed it right away. They took off a slate roof and they replaced it with a shingle roof and gutters. Excellent work, A+.”

“Just good workers, it's always the same crew. Just roofing for me. That's all I've ever reached out to them for. Definitely an A+. Never any nails left behind. Really A+ across the board; over the years, never a single complaint. I would absolutely recommend them.”

“Only ever positive. I think that the people that they send out to do estimates are knowledgeable, responsive, and very helpful. And then I have always found that the work that they do is careful and complete and I've never had a single billing issue. We have had them do roofing work, we have had them do gutter work, and we've had them do insulation and we've had them do maintenance cleaning gutters. I'd give them an A+.”

“I would recommend Russel roofing to a friends and neighbor. They're doing a great job.”

“Russell did a great job repairing a persistent leak due to shoddy work by another roofing and siding company based in Trenton. I wish I had used them from the start, and will use them for all my roofing needs in the future.”

“Russell Roofing did an excellent job on our roof and siding. We feel confident in the work that was performed and would recommend them to others.”

“There was a miscommunication regarding my roofing job, and Russell Roofing went above and beyond to resolve the issue to my satisfaction. I would use their services again, because their workmanship is excellent and they exhibited a sense of fairness that is unusual in this day and age.”

“These guys are total pros. They know exactly what they are doing and go above and beyond. The copper pole gutters that they built are top notch. They even helped me save a bird's nest of baby Finches that was embedded into the lower part of the roof. We gently removed it and I built a 'nest box' for it which they covered in shingles so that it could survive on the scaffolding until the little ones left 5 days later.”

“Responsive, professional—was fine and professional. I'd give them an A+.”

“It was on time and it was very clean. I'd give them an A+.”

“I liked their professionalism. I'd give them an A+.”

“They were extremely urgent, on time, efficient, and did everything they said they would. I'd give them an A+.”

“Great to work with, great service, and communication.”

“I only had top professional behavior and work from Russell Roofing Company. I would highly recommend them to a friend!”

“It was wonderful. They were great. They cleaned up after themselves, they did a good job, and they explained everything to us. The estimate said that it could cost more because they weren't sure how many roofs that had to be removed that was underneath; they thought there would be three, there turned out to be six and they were very clear about things that I kind of wanted to be replaced and they said were unnecessary to be replaced. They were very good. I'd give them an A. I've had other roofers just, you know, not clean up, walk tar through the house. I would recommend them.”

“They repaired a leak in the roof and they put on a new roof on a part of the house. It had a leak and they also did our porch roof. I'd say they were very professional and they did a good job. It was a while back. They cleaned up after themselves. There were no issues, no problems that I can recall. I would say A.”

“They replaced a flat roof. They were very tidy and they wrapped up the job on schedule. I'd give them an A.”

“They're good people and I would recommend them. They re-roofed the whole house. My experience was positive and I would recommend them. I would grade them an A, absolutely.”

“They were just very organized and professional. It was just a roofing job for me. I'd give them an A.”

“They did what they said they were going to do when they said they were going to do it and the quality was good. They did roofing for me a number of years ago and they did gutters a year ago. Considering I've never had either of those jobs done by anybody else, I think they did a very good job. I guess an A. No complaints at all. I'd say I would recommend them.”

“Jeff worked for us; he's the salesman. I had a good experience with the repair guys. The guys showed up, they did what they said they were going to do, I had some problems with leaks and they fixed them. I'd give them an A. I never did a full roof, I just did some repairs. They also did some nice gutter work for me.”

“They just were very professional and did what they said they would do and did it on time. They did a very small roofing job. I'd give them an A.”

“They were polite, they were honest, they did quality work, I think I used them a few times actually. I think initially they were trying to diagnose a leak and then they did some major work because of damage from the storm. I'd give them an A.”

“They were good. Good customer service. Worked with me.”

“We got the work done for the price they said it was going to be. They cleaned up after themselves. I'd think I'd give them an A.”

“They were prompt, they got the job done, and they did what they said they were going to do, and they were very courteous. Yeah, it was good. I'd give them an A.”

“They just were very thorough, very clean, took care of the property, very conscientious. They did some siding work too. I'd say an A, absolutely.”

“Very professional, quality work—good people.”

“They were just really responsive, and very professional, and did a great job. I'd give them an A.”

“It's been a long time since they've done any work for me. I think they communicate well and show up on time, so I haven't had any problems with them. I'd give them an A.”

“They had good communication, they were very professional, and I think they did good work. I'd give them an A-.”

“Russell Roofing repaired the whole roof. They were excellent. They did great work, left everything very clean, and did a super job on the roof. I'd give them an A+.”

“They did excellent work. I even recommended them to my friends. I'd give them an A+.”

“They replaced some of the slate tile for our roof, and on a back portion of our roof, they replaced shingles that were not slate. They did a great job, and they were friendly and professional. I would say they're an A.”

“The roof doesn't leak, and everything turned out as planned. It was a roof repair. The customer service was good. I'd grade Russell Roofing as an A.”

“I'd give them a good, solid A. They were exceptional.”

“I'd give them an A+ grade.”

“They're A+.”

“I'd definitely give them an A+.”

“I'll give them an A+ in everything.”

“They were A+.”

“They get an A from me.”

“I'd give them an A.”

“I had no complaints with them.”

“The person that did the evaluation was extremely pleasant and knowledgeable. The roofers were very nice, efficient, and cleaned up after themselves, and the roof is fine. They put a skylight in the bathroom, and that's perfect too. It was a complete roof replacement. I've lived in the area since 1957, so they have a good reputation. They had done work for us in a previous house, so that's why we chose them. They get an A, seriously—they're very, very good. I've recommended Russell Roofing to several people on the block.”

“They were fine. They put in a skylight. They tried to repair it, and it didn't work. They didn't charge me for the repair because it didn't hold, because they didn't think it would hold, and then they put in the skylight. They did everything they were supposed to do when they were supposed to do it, and that's about all I remember. I'd give them an A+. They did try. I think they did an excellent job.”

“We had a new roof, which was put on wrong by another company. Russell Roofing put a ridge vent in, and they put soffits on the side of the house—just what it needed, and they did a wonderful job. We had a friend that used them. They said that they had an older house that I guess was historical, and they did a really good job on their house. I would grade them an A.”

“They are absolutely amazing. They did a couple of things actually. They did my roof, my gutters, my dormers, and they did some siding on the back. I liked just overall the quality, craftsmanship, and the level of professionalism that they bring when doing a task. And even if you have a problem, you can easily contact somebody to rectify it immediately, it's all positive. My next-door neighbor told me about them. I would grade them an A.”

“It was an exhaust fan put in our new kitchen for the stove, and we have a very old tile roof, so they had to cut through the roof and install the exhaust. I guess the best thing is that we barely knew they were there. It took a day for them to complete it. They're well known in the area for doing the type of roof that we have. I would grade them an A.”

“They were recommended highly, and they did a good job. They replaced the roof. I chose them because of the recommendation, and I'd recommend them myself. I'd give them an A.”

“I would say Russell Roofing was professional, confident, and skilled. They replaced the entire roof and guttering. They did a beautiful job. We had had problems with roofers in the past, and I couldn't take it anymore. Russell Roofing had done commercial work, like historical work, so I figured residential would be a piece of cake for them. I'd absolutely recommend them. We'll give Russell Roofing an A.”

“They did the work on time, promptly, like they said they would, and for the same price. I was happy with the result of what they did. So everything was good. I give them top notches all the way around. They get an A—no doubt about it. They put two sun tunnels in. I chose them because they were one of the few that offered sun tunnels.”

“They've done several things for me. They've reshingled and put an extension on the house. They've done roofing for me and drains—all good. Their customer service was very good. Their attention to detail and the fact that there was a supervisor for each job made it a good experience. I tried them, and they were good. I'd give them an A.”

“They installed in a new skylight. I would recommend them. I would grade them an A-.”

“We had a shingle blow off, and they patched it maybe a year and a half ago. They put on a shingle that had blown off. We liked their patching. They have very good customer service. They're nice people. We'd grade them excellent.”

“They repaired a portion of the roof because it was leaking pretty badly. It was my first time using them. I would use them again, and I would grade them A+.”

“They put on our new roof. They were efficient, neat, and pleasant to work with. It was my first time working with them. They did my neighbor's roof, which is how I found them. I would grade them an A+.”

“We've used Russell Roofing. They solved a leak on our roof and did some work around the pipes that exit through the roof; the exhaust pipes. It only took one day. It was a very good experience. We had used them in a previous home. They're A+.”

“I had Russell Roofing. I got an inspection in the fall. I haven't had any problems yet. Every year since I've had the roof, he's come by and inspected it, and I haven't had any roofing problems. Their customer service is good. I've recommended it to a couple people. I knew how they worked before I hired them. I'd grade them A+.”

“The guys were on the job on time, and they were very professional. They were ready and willing to get into the work right away. I know professionalism when I see it, and these guys were professional. They didn't have to come back and fix anything. It wasn't the first time I used them, and I would recommend them. I would grade them an A.”

“It's been about a year since they've done anything for us. They just did some temporary patches. We used them on our first house. I would grade them an A. I was pleased with the work.”

“Russell Roofing did some work for me last year. The roof doesn't leak, and that's a real positive. It's complete, it doesn't leak, and they did a nice job getting it all done. They replaced two skylights. That was my first time using them. I would grade them an A.”

“They're very thorough, they are very tidy, they don't leave any debris, and they seem to work very safely. The person that worked with me on my estimate was very considerate. My estimator from Russell Roofing came out a second time and sat down with me and reviewed what the insurance appraiser thought the roof needed, and actually Russell Roofing was able to spot several errors that the adjuster had missed, which helped me renegotiate with my insurance company. They were very thorough. I would grade them an A.”

“They are good guys. They replaced my entire roof; they were quick and kept me informed of any issues that they ran into. They cleaned up after themselves and were friendly workers. I would grade them an A.”

“They installed a new sunroom, and they were professional and quick. The representatives were friendly, and even the office staff was very quick to respond to phone calls. I would grade them an A.”

“They replaced my roof. I chose them because they did hand nailing, and when the job was done they didn't leave nails in my yard or in my driveway. It took about three days to complete. I think they were referred to me by a neighbor. I'd grade them an A.”

“They replaced a skylight for us, they rebuilt the base, and when the skylight fell, they replaced it again. They are very easy to deal with, and they accommodate us. I would grade them an A.”

“They did a repair. It was good. I liked that they were responsive, and I didn't have to make several phone calls. Someone that I know referred them to me. I would grade them an A.”

“They did the roof for us. We needed their service twice. They redid the roof in the new section of the home. They were reliable, and I guess the quality of their work speaks for itself. It's just very good quality. I would grade them an A.”

“They were very good and did a thorough job. We had a leak that was hard to find because it was in the soffit. The roof on that house had valleys. It was a little complicated to find the leak in the rain gutter, but they got to it. It really leaked into a small bedroom that we had in the back. We didn't have to have a whole new roof, but they put a good patch on and fixed the soffit. The two men were polite; they seemed to work together and came when they were supposed to come. I would grade them an A.”

“They put in a new skylight and fixed some areas of the roof that other companies were not able to. They're very supportive of questions and taking the time to investigate what was really causing the problem. They did their due diligence in helping me out with this problem that I have. I would grade them an A.”

“Russell Roofing has done work for me. They were very good. I think they were very easy to deal with, they did a great job, and that's all I can say. I had a leak in my roof upstairs. It was a different part of the roof, which was over my bathroom that extended out beyond the rest of the roof. It had a leak in it, so they had to take off that roof and put a new one on. I knew they had a good reputation. I had them come out, and the person who came out was very good and professional. That's why I chose them. They are right in my neighborhood as well. I think I'd give them an A.”

“Russell Roofing did a nice job. The men were very responsible, they did a nice cleanup when it was all over, and they were very prompt. It was A-quality work.”

“We had multiple roof surfaces done, and each job was very different. Ultimately, they made sure that I was satisfied completely. I chose them because of a referral. I'd give them an A.”

“They repaired a gutter. I don't know how long it took. I wasn't there. They had good customer service. I've used them on a number of occasions and been satisfied. They would get an A from me.”

“They took an attic fan out and shingled over the hole that was there. I thought the customer service was fine. They left the area clean. I'd give them an A.”

“They were pretty timely in doing the job. It was a roof repair, I believe. They get an A- from me.”

“It was a very good experience. They were very professional. I enjoyed working with my contact person, and he was very clear and accommodating. This job was a solar installation. It knocked my energy bill down a bit. It was solar hot water, not electricity, so it wasn't quite the same as you'd expect, but we were very pleased. We found out about them because I work in the area, so we pass by their location all the time. I'd go with A-.”

“Russell Roofing replaced a large part of our roof. The salesman was very thorough. They showed up on time, there was good supervision on the project, and they used high-quality materials as promised. They did a fabulous job. I'd give them an A.”

“Russell Roofing did a roof on my house. They were incredibly clean. Overall, it was a great experience, and my roof doesn't leak, so I'm really happy about that. We were delighted, and we would give them an A+. They were fabulous.”

“Russell Roofing replaced the entire roof on a 125-year-old Victorian house. It was a very large job. The customer service was terrific. We'd all give them an A+.”

“Russell Roofing did a very excellent job, and I'm very satisfied. They stopped and fixed the leak. They put my roof on originally. I want to give them an A in everything.”

“We needed a full roof replacement. I really liked Russell Roofing's commitment to really excellent work as well as their craftsmanship. It's holding up beautifully. They were spectacular. The guys were not as noisy as it usually is when you get your roof done—they were incredibly professional. Their customer service was excellent as well; the whole team was very communicative. They finished the roof in a reasonable amount of time. I would recommend Russell Roofing, and I'd give them an A on everything because they were really that good.”

“They put on a new roof. They did very well. They took their time; they were careful. It was no rush job, that's for sure. They were very careful in what they were doing. They cleaned up well when they were done. They made sure that there were no nails or tacks in the driveway. I would grade them an A. They explained everything, and they were careful. I really don't have any complaints about them. When they did our roof, they took all the gutters down, they cleaned them, and they replaced any kind of duct vent that was there; that's why I think they were really good. I don't think there's a leaf in there.”

“They came out to stop a leak coming into the bathroom, and they stripped all the old shingles all the way down to the wood. They repaired the wood and whatever else is up there. It stopped the leaking for me. I want to give them an A because I had two roofers before them who didn't stop the leak. Russell was the only one to make it stop.”

“I got a full roof by Russell, and they came back just recently after a branch fell on it. That ripped up a couple of pieces, but Russell repaired it. First, they had to make sure that they could match the color of the roofing that was on it, and they did. So, that means that not only did they repair it, but they came back and took the section of tiles off and put ones on that matched. I liked that the job was uneventful; they did the job without any problems or without a lot of interference, and they cleaned up behind themselves. I was totally satisfied. I would recommend Russell Roofing to others. I would grade them an A.”

“Russell put a whole new roof on my house. They've also repaired some wood that was rotten along the roofline, and then they did some other minor stuff. The big job they did was putting the roof on. They're great; they're the best roofing company in Philadelphia. I completely trust them. They are the best because they use superior materials. They have long warranties, they're very careful in their workmanship, and I haven't had any problems with any of the stuff that they've done. They're an A.”

“Russell Roofing repaired my slate roof in the last year or two. I was pleased. They submitted an estimate, they did the job, it was within budget, and it seems to be working. The roofers were very courteous. They seemed to be really competent—they explained what they were going to do and did it. They also showed me photographs of the work that they did, because it was a part of the roof that wasn't visible. I'd give them an A.”

“My experience with Russell Roofing was very good. They sent one of their inspectors out to look at our roof; we had some leakage. We have a slate roof. He was very professional—very good. He said the roof would last another 30 years, so there was no need to replace it at all. There were some slate tiles that had rotted or broken; that helped explain the leak. He checked carefully, identified which ones were the problems, and sent an estimate on how much the work would cost. We contracted for it, and their workmen came out, they worked expeditiously, and we've never had any problem since. I would definitely refer them to other people. They would be an A.”

“Russell Roofing installed some skylights, some conventional asphalt roofing, and some tile roofing. I thought the work they did was excellent—very good work. They were very professional, and they just did a very good job from the beginning to the end. When they were done, their cleanup was excellent. I would grade them an A.”

“They put a new roof and siding on for me. They get nines all the way around—nine out of ten. Nobody's perfect, but they were pretty darn close. It started with the salesperson. I really recruited very hard before I put a roof on here; I had more than five guys apply for it. Eric was always more willing to go beyond the scope I had—go beyond the call of duty—and answer any questions that I had, from round one to round three. I narrowed down to who it was going to be—I didn't take it as far as price comparison. I just let these guys work at their craft. He was just super. It just started right from there with the salesman all the way down through the installation of everything. He watched everything through, also. I'd give them an A+.”

“I thought they were really good. They came out promptly and gave me the estimated time when they would do the repair work, and when it was time they were there. I liked the fact that they were so responsive, and they came out quickly and gave us the repair. It wasn't an entire roof I needed done, and I was having a great deal of difficulty finding someone who was willing just to come and do repair work for me. Russell didn't have problems with doing that, so it was really nice. I felt that they had a good attitude, and they were also very honest. I would use them any time. I would give them an A+; they're excellent.”

“The work Russell Roofing did was excellent. It just worked beautifully. They do very nice work. They're very thorough, and they're just on top of everything. They were just fixing the third-floor roof for us. We have slate tiles on our roof, and they were able to match the shingles to what we had on there; it doesn't look to be a different color. I would definitely use the company again. I'd give them an A.”

“What was good about working with Russell Roofing was that they were very clear as to what they were going to do. The work was done on time. The workers did a good job; they cleaned up and everything really well. I haven't had any problem. I would use them again. I would give them an A.”

“Russell Roofing was out to do some work for me a while ago. They're good people. They went, and they sealed all the seams on the rubber roof. The quality of the work was fine. I would use this company again. They're an A grade.”