Certitude Roofing, Siding & Windows
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Certitude Roofing, Siding & Windows has received 4.6 out of 5 stars based on 91 customer surveys.
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3rd year as a Best Pick Call
"Certitude is committed to excellent workmanship on every job and clear, consistent communication with every customer. We are proud to be a Best Pick for eastern PA—we understand how hard it is to trust a company with your home, and we pledge to repay that trust with honesty, respect, and quality workmanship for years to come."

Ryan Dean | Founder
Company Information
Services Offered
Certitude specializes in the installation, maintenance, repair, and replacement of asphalt shingle and flat roofs for residential customers. The company also offers attic insulation services, gutter installation and repair, and skylight installation.
Services Not Offered
Certitude does not install torch-down roofing.
Warranty
The company offers lifetime manufacturer and labor warranties on all full roof replacements.
Company History
Certitude was founded in 2010.
Distinctions
Certitude is a CertainTeed SELECT ShingleMaster and received a 2015 CertainTeed Award of Excellence. The company is an Owens Corning Platinum Preferred Contractor and holds a certification by Mule-Hide for EPDM flat roofing.
Additional Information
Certitude carries products by brands such as CertainTeed, Owens Corning, and GAF.
Areas Served
Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne
Address
18 Lancaster Avenue
Malvern, PA 19355
Hours
Mon
9:00 am - 6:00 pm
Tue
9:00 am - 6:00 pm
Wed
9:00 am - 6:00 pm
Thu
9:00 am - 6:00 pm
Fri
9:00 am - 6:00 pm
Sat
Closed
Sun
Closed
Licenses
PA081161

Compiled Score:

Certitude Roofing, Siding & Windows has received 4.6 out of 5 stars based on 91 customer surveys.
5
66
4
20
3
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/18/2017

“The actual main roof was totally positive, but the side roof which I hired them for was totally negative. I hired them to fix the side roof, which is just the porch roof. They said they could do it. I guess the father does carpentry, that he can fix the side roof. Well, they didn't come for three weeks in the first place. When they did come, they gave me all pipes, all new roof on the main house, which is not what I hired them for. It took over a month, which it was a rainy, rainy year and it even destroyed my entire garage underneath. They never came to actually fix the wood part of the side roof for at least a month after they finished the regular roof, which is not what I hired them for. As a result, I'm redoing my entire garage right now because everything was just destroyed. I'd give them a C overall. The quality was pretty good when it was finally done. They were on time every day, but it took them a month to come for the side thing.”

Review by
09/18/2017

“We had a phenomenal experience with them. They were called in when a previous roofer had some problems with the roof. It may have been that I had a roof done and then I also had siding done. It could have been the people that did the siding that could have made holes in the roof in various parts. They fixed the original problem. They put in sky lights that are amazing. The guy, Ryan, who I think is one of the owners personally came out and he just made sure the job was done well. I can only say positive things. They were wonderful. If there's a sixth star, I'd give them a sixth star. They're perfect. I'd give them an A+. I have recommended them and they're the best that I have seen. Really, they were referred by another roofer so it's kind of like a roofer's roofer. They were great.”

Review by
09/18/2017

“I know the fella that I called is a neighbor of my daughter's. I've used him in the past when he first was starting up. So, I kind of knew them and so I trusted them. He did what I asked and I'm sure they did a good job. I think I wanted him to put some shingles up that had fallen off. It wasn't a big job, but they went up and inspected the roof and put the shingles back. I can't see the roof. I'd give them an A+. I assumed that they did it right. I haven't had any problems when the shingles are up and he took care of it. I'm sure he would do a good job because he's like a neighbor.”

Review by
09/18/2017

“They actually followed through and did the job. I had several other firms that came and took a look at it and said they'd follow up and they did not. There was one particular area where there was sort of a design flaw. It was where two parts of the roof basically came together in a valley, and it caught a lot of debris from trees above it. As a result, it wore away at the roof prematurely. The rest of the roof was fine. It was a small job. I don't see any reason why it wouldn't be A+. From what I've seen in pictures it was an A+, I'm really not an expert. They confirmed the appointment before they came out and no other place is that professional or good with their customer service. They were punctual as well. I got the founder of the company, I think actually came to assess it and they were very much seemed to be experts and gave me any answers I asked for. Not only would I recommend them, I'm a repeat customer.”

Review by
09/18/2017

“They did some roofing work for me. We'd use them again. I just remember they were good. They came when they said they were going to come. They did exactly what they said they were going to do. I think they even did a little bit more. He was like, 'While I was up there, I also did this and I'm not going to charge you for it.' I was like, 'You rock.' It was a repair. I'd give them an A+.”

Review by
09/18/2017

“Everything was fine. I thought they did a good job when work was actually being performed where they had good onsite project management. I thought they did a good job. I thought they had good project management. I was pleased by that. I would give them an A. I thought they did good. There were no issues. I would recommend them.”

Review by
09/18/2017

“They were efficient. They fixed the problem. They looked ahead to alert us for work that may be needed in the future. We felt they were very fair and honest. It was a repair. I'd give them an A+ and I would recommend them.”

Review by
09/18/2017

“I felt that they were timely, quick response and got the job right away for me. The pricing was right too. They were very competitive. They did roof repairs for me. I would grade the overall experience with an A.”

Review by
09/18/2017

“They did a very good job. They did what they said they were going to do at the time they said they were going to do. It was a full roof replacement. I would give them a solid A for the overall experience.”

Review by
09/18/2017

“They did exactly what they said they were going to do and then they cleaned up the property like it never even happened. They replaced my roof. I would give them an A+.”

Review by
09/18/2017

“I had no problems whatsoever. The work was done and completed and I didn't have a problem. It was a repair. I'd give them an A. I'd recommend them.”

Review by
09/18/2017

“The quality of work really stood out to me. They did a full roof replacement. I'd give them an A+ overall. I think they were right on time.”

Review by
09/18/2017

“They did the roof. It doesn't leak as far as I can tell. It looks OK. I would give them an A overall.”

Review by
09/18/2017

“It was a simple repair. It was a repair for my roof. I'd give them an A overall.”

Review by
09/18/2017

“They were good. It was good work and fair priced. It was a roof replacement for a detached garage. I'd give them a B+.”

Review by
09/18/2017

“They did excellent work. I have no complaints and I'd recommend them.”

Review by
09/18/2017

“They did a new roof. I'd give them an A overall.”

Review by
10/18/2016

“I had no complaints.”

Review by
10/18/2016

“They  were fabulous. I give them your highest rating.”

Review by
10/18/2016

“They replaced my entire roof and a couple of boards. They were quick and really efficient. They did a really good job. I haven't had any problems with the roof since they did the job and I haven't had any complaints.”

Review by
10/18/2016

“I  think they did an excellent job. It was an excellent experience, very positive. I would refer them to anyone.”

Review by
10/18/2016

“They replaced the entire roof. They were efficient, clean, and they were fast. Overall, I'd say an A grade.”

Review by
10/18/2016

“It was a while ago. I can say that it was very positive and they were great.”

Review by
10/18/2016

“They were fixing the roof where shingles blew off. It was no complaints.”

Review by
10/18/2016

“Everything was fine. I didn't have any complaints. Everything was good.”

Review by
10/18/2016

“They  replaced a whole roof on the garage. They were fast, good, and they did a perfect job. I'd give them an A+ grade. They're on time.”

Review by
10/18/2016

“I had a good experience when they were here, but then I tried getting ahold of them again and it took some time. I'd give them a B.”

Review by
10/18/2016

“For the most part, it was positive. The work they did in the bathroom is already kind of unraveling again. I'd give them a B.”

Review by
10/18/2016

“They did a good job. They did gutter helmets. They did good work. They did the work I was looking for. I'd say it was an A.”

Review by
10/18/2016

“They  did a great job. They were very professional. They did the job without any problems and very quickly. They stayed long hours so that they got it done. They cleaned up afterward and no complaints.”

Review by
10/18/2016

“They  were great. I had a leak in my roof that nobody was able to fix. I had about three different roofers out there. They all claimed to fix it, but then the leak started again. This guy from Certitude came out, found the problem right away, and was able to fix it. They were great. They really were. I'd rate them A+. They also did my garage roof.”

Review by
10/18/2016

“They replaced my roof. They were quick. They were also the most expensive. The one thing they failed at is providing an invoice. They didn't do that very well. I gave up either way. I have a record of the work being completed because they’re not the best creating invoices. Especially with all the software out there, there’s probably no reason why you can't do that. I would say it's a B. I regret, the price was high. I should have went with another entity.”

Review by
10/18/2016

“They were replacing my vents with different boots I think it's called. I think there were like six or seven of these vents. These boots around the vents can crack and mine were cracking, so they put on a superior vent boot. It went well. They communicated well, showed up when they were supposed to, and cleaned up. I'd give them a B. The cleanliness was a little bit of an issue now that I recall, so I had to call them to come back and pick up some stuff that was left. I think that might have been the communication between the roofers and whatever on that.”

Review by
10/18/2016

“It was pretty good. They were installing the new roof. The thing that stood out to us was that problems between two contractors. One contractor was throwing nails down at the other contractor and they ended up in my feet and I ended up in the hospital—I wasn't too happy. I think it was through Certitude. I'm not sure. The worst thing was between the two contractors. The work was all right except for the nails. They cleaned up afterward and that was OK with the exception of me getting nails in my feet and going to the hospital. I don't know if my wife told them about it or not. The work looks nice. Everybody going by says that it really looks nice. As long as they didn't have trouble fighting with another contractor, I guess recommending them would be OK.”

Review by
10/18/2016

“They were really good. My wife was really happy with it, pleased. I'd give them an A-. The quality of the work seems good. It was on the roof, so from what we could see, it looks good. We haven't had any rain coming in so it looks fine. The selection of materials was good. They gave us a choice of things to put on there so that was good. The guy who came around was really chatty and gave us options. There was a little bit of upsell on like what looks good, where you can't really see our roof, so it didn't really matter. We picked the kind of least expensive option, but at least they gave it to us with the pricing, so it was easy to choose. As far as I know, they came and did it exactly as scheduled and it took as long as they said it would. It was done in a day I think. They cleaned up everything. They kind of explained stuff to us as well. They're pretty good at answering questions so they seemed to know what they were talking about.”

Review by
10/18/2016

“They replaced my roof, removed the old shingles, and put new shingles up. They did what they said they're going to do. I'd give them an A++. They did what they said they would do and showed up when they said they would. We had weather changes, so they rescheduled with us several times and that's reasonable because there was rain. You're not going to roof during the rain and they did what they said they would. I was the one that looked at the weather and said, ‘oh they're going to have to reschedule’ and they called and rescheduled. They were very diligent; they're better than better. They need to put a note in there that they have a warranty, a 4-year warranty that people can buy. They were the only vendor that told me about this. I called four vendors and then I went back to each vendor and asked about it. They didn't even mention it up front and then they mentioned it later that they could do it, but it would be a different price. The fact that he was going to give me a 4-year roof, under a warranty, and how it works, very knowledgeable. He knew that I was spending money and I want to be sure I get it right and they were very respectful. None of the other companies even mentioned it. It takes extra effort on their side to file with CertainTeed if you buy their product, wait for it to come back, and there's effort on their side. So they didn't even lead with that. When I heard that, I went back to each vendor to see how it changed the price and the prices were fair. They were comparable, but the fact that he led with a quality product and a warranty that I can transfer to another owner that is registered with the company, was like WOW. He understood my money doesn't come easy and I need it to go far, so that was very respectful and these are the little things that most people don't pick up on but me. I picked up on that immediately and I knew I made the right choice.”

Review by
10/18/2016

“They did my roof. I recognize that Certitude did a good job. Their sales person is excellent, no high pressure, not low pressure, but very realistic. Whenever I called, he followed through. I was here the two days that they put the roof on. Their men were hard workers. There was a supervisor on site the entire time making sure that it was done right. They also did my gutters and my downspouts. They were in the same two days. They did a lot. They're not inexpensive, but I've always been taught that you get what you pay for. They gave me lots of options as far as different shingles, what would be best, and I'm the kind of person I'll absorb everything that you're telling me so that's my cue. If you tell me I have options, I'm happy as a lark. You don't give me options; you're not going to work on my house. They responded, I'm not quite sure where I found them, but unlike the other six quotes that I got, no one followed up, no one gave me options. They were here, they told me when they could do it, and they had to order the shingles. As soon as the shingles came in, that roof was on. They even had to take up a level, I had cedar on my roof so they had to take that up and put new four by eight plywood. They did it all in two days and cleaned up my yard. I would give them an A grade. I was very pleased. I'm not a morning person, but they turned me into a morning person. The one sales person is actually partners and I've met both of them.”

Review by
07/09/2015

“They were great. It was an easy process. They seemed to know how to work with the insurance company. The only thing that they didn’t tell me was that anything that wasn’t originally covered, if I sent the bill to the insurance company, the insurance company would then pay the rest of the bill. I had to find that out later. They may have mentioned it but they didn’t make it clear. The work was done in a timely manner. They gave me a new roof. We had a hailstorm and there was damage to the roof and I didn’t even realize it until everybody in the neighborhood started getting new roofs. I asked my neighbor why he got a new roof and he told me it was the hail damage. Since he is so particular he said he had had 3 companies come and give him quotes. He said although they weren’t the least expensive they impressed him the most and since this guy is very particular I told him to just give me their name and I’m wouldn’t do any research so I just had them do the work. I’d give them a B because it wasn’t until just recently that I realized that I could send the bill into the insurance company, but when I called them, I couldn’t find my copy of the bill so they emailed me the bill and it was fine. Initially, they were not clear about that and that’s the only thing that I have to say.”

Review by
07/09/2015

“They put a roof on here last spring. My experience with them was OK. They were professional. They did the job quickly and they cleaned up well before they left. They took care of the grounds. They sheltered the shrubbery and everything so there was no exterior damage to the shrubbery. They reroofed our home. They put a replacement roof on it for me. I chose them over a different company because they had done a job for my next door neighbor and I know the man quite well and he had done quite a bit of research. I was recovering from surgery at the time and I asked him if he could send them over because I knew I was in need of a roof and I wasn’t in a condition to do all the work myself and doing the background checking. My neighbor was a thorough young man I figured I could rely on the company he had hired and followed in his footsteps on that. We often, when we’re going to have something done, we’ll check with the other person or let them know and work together that way. I’d give them a B+.”

Review by
07/09/2015

“They were professional and they did a nice job. They replaced our roof. I believe the job took almost four days, three and a half, four days. That was their estimate at the beginning of the project. I'd give them a B. There was a couple issues, but they did take care of everything. The weight of the shingles, they laid shingles on our roof and it made a crack in our interior ceiling, but then they came and they had somebody come and they repaired it and painted the whole ceiling. Everything was good. So they definitely came and did everything they needed to get done. I would recommend them to someone else.”

Review by
07/09/2015

“Basically they did everything they said they were going to do. I think a few nails were left on the ground afterward, we mentioned it and they had somebody come back and fix that and I guess the trash can that was out there turfed up the grass a little bit in our backyard and they had somebody come out and lay some more grass seed. It was a good experience. It was a new roof. They redid the whole roof. I guess you can say B because of the turf and yard and everything but they repaired it. I'd definitely recommend them to somebody.”

Review by
07/09/2015

“The manager that came out was outstanding. He was just a really neat guy. We did have a problem; the roof leaked after a couple weeks in a huge rain. They came out within 24 hours to try to fix it, and then it leaked again. They came out in 24 hours, and that time, they fixed it. The point was, even though it did leak, we understood that it was most likely because they did it in the winter and the shingles didn't have the time to seal. The people could not have been more cooperative or more helpful. They were excellent.”

Review by
07/09/2015

“They're about to do some more roof work for me. The guys that are doing the job actually know what they're doing, and that's big. The owner of the company actually keeps on top of things. He actually goes to the seminars to maintain his trade, so he's always up on what's new and what's happening. He does exactly what he says he does, and if there's a problem, he'll fix it. There are no problem at all. I'd rate Certitude as an A-level company.”

Review by
07/09/2015

“I had the roof put on and all that kind of stuff. The only problem I had is that I’m still cleaning up nails. I’m kind of disappointed because there were a lot in the driveway and everything else. I had to watch with the car and everything else. It took me a while to really get everything cleared up where I could drive the car. There’s a lot on my awning in the backyard, which I haven’t gotten up there because that’s tough to stand on because it’s like aluminum. They just dropped nails left and right. I know they come off the gun and all that stuff but I’m still picking them up. That’s the only thing. The roof itself is fine. I haven’t seen anything blow off. I’m not up there sleeping. They came out and gave me an estimate and stuff so we worked out a deal. As far as the work is concerned, I guess I’d give them a B.”

Review by
07/09/2015

“I had a mixed feeling with the company. I liked the way they put the roof in, but then the day after they put the roof in, it started to leak around the windows and on the roof. There was quite a bit of damage inside, and they just walked away by deducting $700. They walked away, basically. In my opinion, that's not a very professional way to do it. I would say they're mediocre at this point.”

Review by
07/09/2015

“Certitude did a great job. They even sent us pictures and everything. We were on vacation, and they were up there. Somebody told us about them, and they did a great job. When we finally went up there to see the house, it was excellent. This was a brand-new roof. They actually did two roofs for us; they did the house, and they also did my garage. They did a great job, and I'd give them an A.”

Review by
07/09/2015

“I had a very good experience with them. They put on a metal roof for me. It was a very small job, and most of the other metal roofing companies wouldn’t bother because it was such a small job. They came out here two days before Christmas Eve and did it. I can’t complain. They did it in three hours. I’d give them an A+.”

Review by
07/09/2015

“It was very good. They basically told us what they were going to do and they did what they told us. They did a roof. They job took under a day. I'd give them a B. It's not an A because of the cleanup. They did the work fast but they weren't say 100 percent at clean up. I'd recommend them to someone else.”

Review by
07/09/2015

“Certitude Home Improvements did a great job. They were quick, and they got the job done. They were very thorough. A branch fell on my roof and caused some damage during a snowstorm. They came out very quickly and put a tarp on it so it wouldn’t leak, and then they fixed the roof. I’d rate them as an A.”

Review by
07/09/2015

“They were quick, clean, and did a professional job. They put a whole roof on for me. I chose them because they seemed to be the most experienced. They told us exactly what they were going to do and how they were going to go about it. I'd absolutely give them an A. I'm definitely happy with them.”

Review by
07/09/2015

“They did a good job, and they were very timely. We had them for our roof. It was a brand-new roof, and the job took a day and a half. They said it would take over the weekend, and they finished early. We price quoted, and the sales guy was very straightforward, which I liked. I'd give them an A.”

Review by
07/09/2015

“My experience with them was not very good. They never completed the job. They did the roof, but they were supposed to put up a matching gutter, and they didn’t. They threw out our old gutter. There were defects in the work. I spoke to one of the owners, and he said they’d send somebody out. They never sent anybody out. They were doing a single metal roof. I’d give them a D.”

Review by
07/09/2015

“They set up to get the windows and it had to get pushed back. Otherwise, they were reasonable, he was nice and they did good work, picked things up after themselves, took everything away, helped us put up the mini blinds. They went the extra yard. They're pretty good. I'd recommend them. They did windows in my house, not a roof. I'd give them an A.”

Review by
07/09/2015

“They did roofing. They put a porch on the front of the house. When they finally got around to getting the job done, the people they hired to do the work were excellent, very professional, knew what they were doing. The guy that was originally the salesperson, we had never had anything like this done before. It just sounded like it was going to happen, it was going to happen. We called in March and it didn't happen until the end of August. It would've been nice had he said something and he didn't. I just got to the point where I wouldn't deal with them anymore and then there was several issues that I had called up on. The front door, the installed, the inside door will not stay open. It closes three quarters of the way and they were supposed to put the base plates around four posts, which they didn't do and they said they were going to. As a matter of fact, they were just out not too long ago, we'd question them about some insulation and the guy came and he said we'll fix the door. They should've put the trim around the door. They shouldn't have left it like that. I'm going to get Brian back here, he'll fix the door and he's going to get the trim plates for you. That's been probably, time flies, it could be up to as long as a month ago and I haven't heard anything. So all in all, I think their company is, uses excellent workers. I have no complaints about the people who built the porch. The guys who did the roof, did an excellent job, so I have no complaints there. I just don't like being told that they're going to do something and turn around and not do it. They had be notified several times after the job was done and they kept telling me that they were going to do and they never showed up and just now, they came about a couple of weeks ago and said that they were going to have Brian come out and fix the problem and we still haven't heard from them. I'd give them a B. I'd recommend them to others.”

Review by
07/09/2015

“They did pretty good work except they never paid my permit to get the roof done. I have attempted to call them and I never heard back from anybody. I have that against them but other than their work, their work’s pretty good. They put on a new roof on my house. I’d give them a B.”

Review by
07/09/2015

“They fixed the problem—there’s nothing more I can say about that. I had two dormers, and they did work on both of them. They came at different times. The dormers were leaking, and they put on a fabric type of thing made out of rubber. I'd give them an A grade.”

Review by
07/09/2015

“They did a good job, not a very good job. I called back and there were things that I had to redo, a couple of things, not a very high quality job. The customer service, I don't think was too bad. I would say B. I don't know if I would recommend them.”

Review by
07/09/2015

“Overall, it was a good experience. The person who came out to the house was low pressure and gave us a lot of different options. He convinced us that they were the ones that we should go with. They put a new roof on my house. I’d give them a B.”

Review by
07/09/2015

“They did roofing, siding, and door work. They were very responsive. I have no idea how long it took. It wasn't their fault, because our weather was horrible and kept holding them up. I'd give them an A.”

Review by
07/09/2015

“They were very friendly and knowledgeable. They did a roof, siding and shutters also. I chose them over a different company because the person in charge was very friendly and helpful. I’d give them a B.”

Review by
07/09/2015

“I was happy with all the work. They were clean workers and they did a clean job. They did a very good job, I thought. They put a new roof on the house and new wood underneath the shingles. I’d give them a B.”

Review by
07/09/2015

“They changed it out in one day. It looks like a great roof. It was a complete new roof with 11 sheets of plywood that needed to be replaced. I'd give them an A.”

Review by
07/09/2015

“They did our roof. They were on time, respectful of the yard and the bushes around the house, and they cleaned up pretty well. I would give them an A.”

Review by
07/09/2015

“Everything was truthful, up-front, and honest, and the workmanship was nice. I don’t have any complaints. They just installed a new roof on my home. They get an A because I was very satisfied.”

Review by
07/09/2015

“They explained everything and answered all of my questions. They went above and beyond—they patched a roof so I didn't have to empty a pail every time it rained. They're excellent.”

Review by
07/09/2015

“Certitude did my roof, and it was good. They did a good job. It was on time. I chose them because they were the one I found first. They had to repair my roof, and they earned an A.”

Review by
07/09/2015

“It was good communication as far as us dealing directly with them. They did everything we asked them to do. It was a good experience. They completed a roof. I'd say they were an A.”

Review by
07/09/2015

“It was excellent. They came back and did extra things that they had missed right away. It was a new roof—they took it off and put one on. It didn’t take long. I'd give them an A.”

Review by
07/09/2015

“They were very courteous and got the job done right. They were very good. They put a roof on my house. I’d give them an A.”

Review by
07/09/2015

“Certitude put a new roof on. The job took two days, and they did a beautiful job. I would definitely say they're an A.”

Review by
07/09/2015

“They did everything right. It was a new roof, and I think the job took two days. They answered their phone calls. I would give them an A.”

Review by
07/09/2015

“They did what they promised to do, and they cleaned up well. I didn't have any problems. They put a new roof and gutters on. I'd give them an A.”

Review by
07/09/2015

“Certitude did the roof, and it was very good. They did a good job at a reasonable price. This was a brand-new roof, and there were no issues.”

Review by
07/07/2015

“They put a roof on our house. They talked about all the new technology in putting a roof back on and why the new stuff was needed. It was good. They did a full roof replacement. I'd grade them as an A.”

Review by
07/07/2015

“Certitude was fine. Their workmanship was good. They put cement board up, and they cut it in shaker shingle style. We had a little issue, but it was the combination of faults, so I give them an A.”

Review by
07/07/2015

“Certitude did a couple of services for me. They were really easy to work with. They were on time for every one of their projects, and the budget never changed. I liked working with them. I'd give them an A.”

Review by
07/07/2015

“I liked their manager that was on duty here. He did a very good job coordinating. The guys that did the work were good. It was a roof. I'd give them a B. There was some minor things that needed taking care of.”

Review by
07/07/2015

“They came on time and they were clean. I can't really say anything bad about them. I had a pipe break and the ceiling done and a couple walls done and carpeting done. They did wallpaper, painting. I would give them an A+.”

Review by
07/07/2015

“They did my roof. I liked how quickly they handled the job, and they did a nice job. They did a full roof replacement, and it took a day. I guess the price was comfortable; I was comfortable with the quote. I'd give Certitude an A.”

Review by
07/07/2015

“I liked Certitude’s workmanship. They had a couple of problems with the original product, and every time I had a problem, they were back within 24 hours. Their workmanship and their response time were very good. They resealed my roof, and I'd give them A+ for the service.”

Review by
07/07/2015

“I like the way that they service. They came out, we discussed things. Within three or four days they were out here. They really did the whole job, whole nine yards, the house, garage, everything in one day, really did a great job. The gutters look good and I might have them again. I'd give them an A with the service that I had. They're coming out again because I had some damage.”

Review by
07/07/2015

“They did my roof. They should work on calling me back—that was the biggest issue. My roof looks really nice. I did have a problem with the shingle that I thought came off. It was on my gutter, and they came right out and fixed that. I would recommend them to someone, and I'd give them an A.”

Review by
07/07/2015

“He went above and beyond. He was supposed to put gutter guards for me, and I had all the materials and I was supposed to leave them out but I forgot, so he used his own materials and didn't charge me for them. He repaired the roof but with that, I wanted him to put on some gutter guards on a section of my house. I forgot to put the stuff out, and he called me and said don't worry about it. He wouldn’t charge me anymore. I'd give them an A+.”

Review by
07/07/2015

“They were very professional. There was a problem with how the roof was originally done, and I mentioned something to them. They came out and fixed it without any argument or anything. I'm very satisfied. They were not the cheapest, but I'm glad I paid the extra couple grand. I checked on two other roofing companies; one was way too expensive, and the other one just didn't seem as professional as Certitude was. I'd give them an A.”

Review by
07/07/2015

“They promised the world and underdelivered. They didn't put my roof on right. They ended up giving my money back for the whole roof. It was put on so shoddily—using two nails to hold on a shingle instead of four or five, forgetting to do certain things that I paid for, putting a hole in the side of my house, not installing the gutter guards to manufacturer specs, putting a hole in my gutter; I could go on. They ended up voluntarily quitting and giving me my money back. It was a real negative experience. I would say they were poor and would never use them again and would not recommend them to anybody.”

Review by
07/07/2015

“It was OK. They took care of any issues that came up, so they were responsive that way. I had some issues in the beginning that I wasn't quite happy about how they were resolved, but it doesn't seem to matter. I had my roof shingled, and after they put it on, the color varied throughout a lot of shingles. I wasn't really happy with it, so I put a hold on the check I just gave so I could figure out what was going to go on. I just spent a ton of money on my roof. It was OK. It got taken care of. I'd say maybe a C+. Everything resolved itself; I just wasn't happy with how it all played out.”

Review by
07/07/2015

“They were nice. They were the cheapest quote for a new roof. The thing I didn't realize when they were actually going to do it, they were just coating the roof. That took like an hour and they charged us a lot of money, so I'm not really giving a positive feedback right now. They charged at like 5,000 dollars just to coat the roof. They had guys up there for like two hours. I could've done it myself if I knew that's what they were doing. They told me they were going to coat the roof, but they were talking like it was some silicone stuff and all they did was roll it down with a roller. I mean it did take care of our problem at the time, so I'm happy we don't have a roof leak anymore. It kind of dawned on me after like why did I just pay 5,000 dollars to roll on, like a five gallon bucket, and roll it on with the roller. I could've done that myself. I would say a B because they are professional. They were nice to me and everything. After the fact I realized what happened, so I'd say a B.”

Review by
07/07/2015

“They were easy going, not a big deal to have them come out and check out what I needed. They always answered any questions I had, reliable. I knew them actually from their office building. I used to work in the same building, so it's kind of like I felt comfortable asking them. They were helpful. They had to do an entire new roof, gutters, down spouts, rafting, baseboards. I'd give them about a B. I feel like some of the things weren't done the day they were supposed to be done and then it was kind of like we'll come back next week and do it and then it was like weeks later and I'm like hey you guys coming this week? I can't this week, I will next week, but they came, they did it. Because it wasn't done I think when it was supposed to be done, I don't think it was their fault, I think it was like just coordination. It's fine, it's not like a big deal. But just the length of time it took and having to ask when it was going to be done.”

Review by
07/07/2015

“Certitude gets whatever the highest grade is. Whether it is the swiftness with which they accomplished the job, the efficiency, the cleanup, the satisfaction, there was nothing that I found wanting. Last year, I needed some wood shingles because I was doing a wishing well roof, and they came here and gave me a package. This was after the job, and they didn't owe me anything. They're just nice. I think Matt was the one that came over initially. He told me there were no high-pressure sales or anything, and they gave me a good price. It was good because I compared it with a half dozen other roofers and what they offered, and I was very satisfied with Certitude in every way. They did the roofing, and then I wanted to get the gutters repaired in the back because a tree limb had fallen on the soffit. I had some damage to the gutter back there, and they repaired it. They just did everything that needed to be done, and they were right on it. There were no problems, and it was the correct price from my viewpoint.”

Review by
07/07/2015

“All I can tell you is I had a great experience with them.”

Review by
07/07/2015

“Working with Certitude was a positive experience.”

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