Gutter Helmet by Harry Helmet
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Gutter Helmet by Harry Helmet has received 4.6 out of 5 stars based on 102 customer surveys.
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3rd year as a Best Pick Call
"For 37 years, my company has been dedicated to providing homeowners with the highest-quality home improvement products and best-in-class customer service. Our quality team of roofers will offer you the best-quality roofing options at a reasonable value. Our personal guarantee is complete satisfaction."

Del Thebaud | President & Owner
Company Information
Services Offered
Gutter Helmet by Harry Helmet performs residential replacement roofing services and offers an array of roofing options, including metal roofs. Gutter Helmet also offers Helmet Heat, a heated panel system for roofs and gutters, as well as the Gutter Helmet gutter protection system and seamless gutters.
Warranty
The company offers various warranties depending on the product and service.
Company History
The family-owned-and-operated company was started in 1981.
Distinctions
Gutter Helmet by Harry Helmet ranked among Qualified Remodeler's Top 200 Remodelers in 2017.
Additional Information
The company is an Owens Corning Platinum Preferred Contractor and offers the full line of Owens Corning products.
Licenses
#2705036173
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

Gutter Helmet by Harry Helmet has received 4.6 out of 5 stars based on 102 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/09/2017

“I had Gutter Helmet installed a few years ago and they have been problem-free. So I was happy to learn that they also install roofs. They made it so easy to take advantage of their awesome savings, and the salesperson went above and beyond to make the roof purchase accessible to me. When they installed, it was a pleasure to watch how professionally they handled the job. They were so fast, and brought all the staff they needed to complete the job in under four hours. They went out of their way to protect my landscaping, and spent the time to clean up afterward. I would highly recommend this company!!”

Review by
10/07/2017

“Everyone was professional. Totally changed the appearance of my home. Would recommend to others.”

Review by
10/07/2017

“Overall rating: A.”

Review by
10/07/2017

No review comments provided

Review by
10/07/2017

No review comments provided

Review by
10/06/2017

“The Gutter Helmet folks replaced my roof, my gutters, and redid the Helmets that I had had installed several years ago. I am very pleased that the roof looks attractive, and the gutters and Helmets are working properly. They had to replace three plywood panels that had weakened—I'm glad they made sure that they were building on a secure foundation. They did an excellent job cleaning up after themselves (though there were a few roofing pieces I found later on the lawn, but I would expect a few would get away). Since mine was an older soffit configuration, there was no venting. They installed breathing vents (‘gills,’ as I call them), to help move air upward out of the top vents of the attic. Overall, I'm very satisfied with the result.”

Review by
10/04/2017

No review comments provided

Review by
10/04/2017

“It was a great experience.”

Review by
09/29/2017

“A new roof was installed prior to the selling of the house.”

Review by
09/29/2017

No review comments provided

Review by
09/28/2017

No review comments provided

Review by
09/28/2017

“The roofing crew was outstanding in every respect. I couldn't ask for better service.”

Review by
09/28/2017

“Not pleased with initial salesperson. Hired help did have correct street address. I am pleased with Gutter Helmet system.”

Review by
09/28/2017

“I used Gutter Helmet before and I was satisfied then, so I came to Gutter Helmet for my roof and I'm so glad that I did.”

Review by
09/28/2017

“They were very professional in all they performed. A few months later we had some areas in the gutters that were clogged, and they came out and cleared the system. We live in a wooded area of mostly oak trees and they produce a lot of problems to the gutters that need to be cleared in the fall and spring. So far, they have been supportive.”

Review by
06/22/2016

“They did roofing on my whole house. They took the old one off and put a new one on. They came here early in the morning on the hottest day of the summer last year. They went to work, and they never stopped—they kept getting water and everything to keep going. They did the whole job in one day, left here, and they were done. I've been very satisfied with their work. I'd give them an A+. They did excellent on all points. I would recommend them very highly.”

Review by
06/20/2016

“In the beginning, I didn't have a positive experience. Once I got the technician off of my project, everything was wonderful. They did all brand new gutters on the house, then I had to get some sky light windows replaced, and they did the windows for me as well. I'm going to say they get an A-, and I'm saying A- because that one technician was horrible. Overall, it was a good experience, but him I did not like, and I requested another guy person. They sent me another guy and I really liked him. The first technician I had was horrible. They left some shingles at my home, which was fine. They left it on the side of the house and never said a word about it. Their work was good, but I think they were a little overpriced. In the long run, they do have a warranty, so there's comfort with that, but I think there's someone out there who could be a little cheaper. I'd recommend them.”

Review by
06/20/2016

“They did some work for me. I had a new roof put on. It was A+ work.”

Review by
06/20/2016

“They were great with the roof. My experience was definitely positive. I'd give them an A.”

Review by
06/20/2016

“I'd rate them an A+ for the roofing work they did for me.”

Review by
06/20/2016

“They did roofing and gutter work. They're an A+ company.”

Review by
06/20/2016

“They were doing both roofing and gutter work for me. I’d give them an A+. I already have recommended them.”

Review by
06/09/2016

“I'd give them an A. I haven't had any problems with my roof or water running in, so everything has been OK.”

Review by
06/09/2016

“The man who gave me the estimate and managed the job was very thorough and informative. They did roofing for me. I would give them an A.”

Review by
06/09/2016

“They were very professional, their estimates were good, and they performed what they said they were going to. They did a roof and a gutter system. I'd rate them an A. I had no problems with them.”

Review by
06/09/2016

“The only thing I don't like is—and this has more to do with the helmet they installed, because the roofing turned out fine—but when they redid the roof, the gutter helmet part had some problems. It buckles up a little bit because it’s old. They've come back once, and they might have to come back again. I wish they had something that they would do to refurbish it, especially when you're a repeat customer from Gutter Helmet, because we already had the gutter helmets. I'd give them a B. The quality of the work was good; it was fine. The gutter guard helmet that they've got the lifetime warranty on isn't really a lifetime product. The customer service was fine. They knew what they were doing.”

Review by
06/09/2016

“We've had some problems with my rental home. I have innovative properties that I've been trying for, going on almost a year now, to get a situation cleared up. I've had gutter helmets put on, a whole brand new roof on that house, replaced the one roof in the back, and put the gutter helmets on the house--all this done with Gutter Helmet. And we've had a problem of water leakage where water was pouring down on the side of the house on the back windows, and it bruised the ceiling in the dining room or bedroom because of they positioned the gutter or whatever wrong. I've been very unhappy. There's no response whatsoever from Gutter Helmet. The experience has been very negative. I would give them a D. They still haven't come out. There are spots on the ceiling in the dining room and in the bedroom from this downpour, that something was wrong with the gutter installation. The guys came out two times and the problem was eventually solved, but we sent out a private repair person with an estimate to say Gutter Helmet was requesting an estimate. She sent it to them at least twice she said, and every time she's calling and she's not getting any response and they just want to drop the whole thing. I feel like all they care about is putting it up and then getting out of touch with the money. So I'm not too happy with them. With my house, I'm fine with my house. They did both houses, I had both houses done. They still haven't come out to look, after all the time.”

Review by
06/09/2016

“Someone else had called me soon after the work was done, and I was very pleased. I had roofing done. Before then, I had a gutter done in the front. I'd give them a B for both experiences. The guttering was done on the garage. Their customer service was very good. I think they had to postpone the job twice, I don't know what had happened—I think it was the weather. I would absolutely recommend them.”

Review by
06/09/2016

“The experience was generally positive. The work was done well, and the product was a good product. Gutter Helmet coordinated a new roof and the installation of the gutter helmets. The coordination of those two jobs really made it easy—because it was done by the same company—so that was a good thing. The only thing was, at the end, we had some really small touch-up repairs that needed to be done, and it actually took quite a while for folks to come and do some minor fix-ups for us. I’d give them a B.”

Review by
08/12/2015

“They put on a new roof and replaced our gutter helmets that we already had and everything was fine. We had gutter helmets for years and when we were looking to have our roof done we wanted to keep our coverage for gutter helmets and we went to them. I don’t remember how we first heard about them because we’ve know about them for years. We’ve had them for years. I’d give them an A.”

Review by
08/12/2015

“They put a roof on. They’re lack of communication left a little bit to be desired but other than that they did a good job. I’ve had their products for a long time but I don’t remember how I first heard about them. It’s been years ago. I’d give them a B because they need to communicate better.”

Review by
08/12/2015

“We had the gutter helmet installed first for the gutters. Then in the past six or nine months, we had them do a new roof, take down the gutter helmet and put the gutter helmet back on. I found the company through TV, ads and just word of mouth. I’d give them an A.”

Review by
08/12/2015

“The salesman was the best one and the fact that I’ve had the gutter helmet previously since 2005. I only had one little minor problem with it and that was last year. I called them and they came out and fixed it with no problem at all. Other than that, I’ve never had any problem. They’ve stood behind everything. Then they gave me a really good price on my roof. Everything was fine. I found the company through a mailer I received years ago I think. I’d give them an A. There was just one problem I did have but it wasn’t really Gutter Helmet; it was the contractor who came out. They were supposed to completely finish everything that day but I had left when they were wrapping and when I came back all the stuff was still in the middle of my yard from the chimney and they hadn’t put the gutter helmet on. The guy did call me later that evening and said time got away from them and they had another job way down past Annapolis in Shady Side so they would have it done the next morning, which they did. That was the only thing. Other than that, everything else went well. I would still give them an A.”

Review by
08/12/2015

“They did a roof replacement for me, and the team that did the work didn't follow the schedule as they were supposed to, with some delays and other technical—I hope the quality of the work will. I've done a different project a couple years ago through a different server and I was very successful. That was a successful project. It was a gutter helmet installation and it went beautifully from the sales rep to the installation to the quality of the work. I had no complaints so I thought I should try them again. The sales process was pleasant enough to help me figure out decisions but the execution of the work was the problem. I'll give them a C.”

Review by
08/12/2015

“They did a roof and the gutter helmet last year. I first heard about this company through a neighbor. I like them because they resolved some issues that came up and they are actually not done yet. I’d give them a B.”

Review by
05/28/2015

“It keeps my gutters clear and keeps stuff from getting in them. That's all they did—they put on gutter helmets. I just wanted to change so I wouldn't have to get up on the roof. I would give them an A.”

Review by
05/28/2015

“The roofing and everything went well. Partly, we got them because we have the Gutter Helmet system. It made sense for them to do the roof since they had to remove the gutters. I would give them an A.”

Review by
05/28/2015

“It was fine. They were efficient and professional, and the price was right. They did the gutter helmets, the downspouts, and the new roof. The customer service was very good. I didn't have any issues with them. I would recommend them with an A grade.”

Review by
05/28/2015

“I thought they did a nice job. They just did the job that they're supposed to do, and they did it well. They put a new roof on. I didn't have any issues. I chose them because I have a Gutter Helmet system. I would recommend them.”

Review by
05/28/2015

“Everything was fine, everything was taken care of. It was roofing work. I would recommend them. I'd probably give them a B+. They were a little expensive compared to some of the other places.”

Review by
05/28/2015

“They're on time. They got the job done quickly. They put on a new roof and put our old gutter system back up. Our customer service was good. I would recommend them. I would give them a B+.”

Review by
05/28/2015

“They did my roof for me. They did a good job; they came out and got it done fast, and I was pleased with them. I had gotten gutters before. That's why I used them to do the roof—they had done the gutters. I'm glad I did it. They were very good. They earned an A—I didn't have any complaints at all.”

Review by
05/28/2015

“The first thing was that they came out, and they gave me a price. It was too high, and I said I was expecting it to be so-and-so. They met my price. That was a good number of years ago. They did my roof last spring, so I was pleased. The customer service was good. I didn't have any problems. I would tell others that it seems to be high-priced. However, I don't have to worry about contracting to get my gutters cleaned. I'm under pine trees, so I get a lot of pine needles coming down. Other people said no, they didn't want to do that, but I'm happy that I've done it. I would say an A or A- fits them best.”

Review by
05/28/2015

“I liked that they were prompt—they came when they said they were going to come. There was a bit of confusion at one point, but they made that right on the pricing of their service, and we've been very pleased with the results. They had installed gutter helmets before, and we needed some repairs. They did that, and we then keyed off of that and got a new roof, which they did. They then reinstalled the gutter helmets, and everything seems to work perfectly. The customer service was very good. They were very easy to deal with—we had no problems. I would recommend them. Gutter Helmet’s an A-rate company.”

Review by
05/28/2015

“I thought everything turned out real good. I'd gotten a leak in my roof, and I called them because I had previously had them put gutter guards on my house. I didn't call anybody else—I called Gutter Helmet. The lady behind me had just had her roof done, and I liked her shingles. Plus, I had dealt with Gutter Helmet, so I called them and didn't bother with calling anybody else. The customer service is great. I never had any problems. They finished it in one day, except for one part. They ran out of some shingles, and they had to get them from the factory. It was a few days before they finished that part. Other than that, there was no problem. I would give them a good recommendation; I'm happy with the service I got. I'm pleased with their service. I’d give them an excellent grade. It works fine, and it looks nice.”

Review by
05/28/2015

“The tradespeople were professional, and they were on time. They did everything they needed to do. They worked with us because there was a little glitch as far as the payment period, and they were very gracious. We were very happy—they did an awesome job. They did a roof for me. I can't remember how I found Gutter Helmet, but I think they’re A+. They did an excellent job. We were in a situation where some vinyl came off of my neighbor's roof, and I called them about that. The team came back, and they took care of that. We called them up and told them we had to break down the remaining payments, and they worked with us. It was really great. They could've gotten nasty about it, but we broke the remaining two-thirds of the payment down into basically four payments.”

Review by
05/28/2015

“They did my roof last June. Gutter Helmet is outstanding. I liked their professionalism. There was no real pressure—they listened to what I was trying to accomplish, and they actually worked with me, more so than some of the others. Some of the others are kind of giving you a sales pitch, but Gutter Helmet’s people were very professional in that they explained the differences among the shingles that you can put on your roof, the asphalt shingles. I had had a roof put on when I first moved into the house in 2000, and I had Home Depot do it. I regretted it because they weren't as thorough, and they basically took me and put up a cheap shingle. It was supposed to be 20 or 30-year shingle. I've been in the house for 15 years, and I had to do another roof. I would tell people to use Gutter Helmet—as a matter of fact, they send me the postcard where I have the referral. I'm a part of their referral system. Anybody that I refer, I think I get $25 or $50, but I would refer them whether they had the referral process or not. I would give them an A, A, A.”

Review by
05/28/2015

“My only complaint was that, when they put the gutter helmet back on, they didn't take the nails out of the gutter. When it rained, they came out the bottom; I had two flat tires on the lawn mower. Other than that, it was good. We had gutter guards before. A girl I graduated from high school with in 1952 was a D.C. lawyer, and they retired up here in Westminster. They got into going to carnivals and stuff with Gutter Helmet. That's how I went with Gutter Helmet when we got it, but it was a number of years ago. I haven't had any problems with the gutters. I would tell anybody to call them. I've got a couple referrals, but most of the younger people want to go to Lowe's to get that stuff to put in. Gutter Helmet is better—once it's done, it's done. The roof was excellent, and the people were great. My only complaint is the nails. They should take a little magnet and pick up the nails where they took the old roof off. It's just a suggestion. I give them an A.”

Review by
05/28/2015

“The work went very well—Gutter Helmet did a good job. They were courteous, they explained things, they corrected issues that were causing problems with the roof, and from what I saw, they looked to be doing good, quality work. Everything looks nice and well finished. They did a new roof, replaced the gutters, and reinstalled the gutter helmets. The customer service was good. There was something they could not complete because they had to replace a couple of the gutter helmet parts, and they did not have them in stock. They had previously made some alterations to try and fix some leakage issues in the house, and it really wasn't the shingles, it turned out, but the panels they needed to replace them with. They had to come back and repair them. However, we did not have to call them for that—Gutter Helmet did that without our prompting. I would say they do a good job, and they're very up front. I would recommend them with an A grade, certainly.”

Review by
05/28/2015

“They broke a light in my attic that I had to fix myself, but that's OK. I'm still finding a few nails around, but that's to be expected. It was a roof. I just did it because I had their gutters on the roof, so I figured it was easier than paying Gutter Helmet a bunch of money to take them off, have someone else do the roof, and then pay Gutter Helmet to put it on again. That was the reason for that. We're getting a massive thunderstorm right now, and my gutters can't take the water, so I have a blockage. The storm might have been too much for them to handle—I'm not sure which. I chose Gutter Helmet because I was tired of climbing the ladder and cleaning the gutters. I back up to reservoir property in Baltimore County and I've got tons of trees everywhere. They have little helicopter pods, so it was a major undertaking to go up and clean the gutters every year. I'd rate the company an A-.”

Review by
05/28/2015

“I was pleased with the roof. They didn't put the Gutter Helmets back on properly and it took a long time to get it corrected. So I used the only leverage that I had, which is I didn't pay the remainder of the bill. Then they came and did it and it was fine. Their customer service was not real good. The salesman who sold me it, I told him, he obviously didn't tell anyone else so the accountant just thought I was delinquent in paying the bill. But when I called and asked how I was going to pay, they explained the situation and it was news to them so they got on top of the salesperson and eventually it got straightened out. I thought they did a good job. I'm pleased with the roof. What annoyed me was — they've got some really false advertising because they tell you they're going to give existing customers a 25%-off discount and that's simply not true. They've got an inflated price that they use for square feet and then they take 25% off of that, but it's really just slightly below what my other two assessments were. One was $107 off and the other was $300 off and they weren't claiming any discount so clearly Gutter Helmet wasn't giving you a 25% discount. So that made me angry at the beginning because it was false. I thought, if you do good work you don't have to do something like that. People are smarter than that and it's annoying. That says something about the integrity that they think they can get away with that and people will believe it. The workmanship was good. The roof was the primary thing. There were some things that were deceptive. The way they get you is by saying that they charge you to take down the gutter and to put it back up, where the roofer could do it for $160 Gutter Helmet told me it would be $560 to put them back up. But if I were to go with the other roofer that would invalidate my warranty with Gutter Helmet. So in a way they've got you over the barrel. You could hold out for what made sense, but it was going to cost several hundred dollar when it's already an expensive job. So I went with Gutter Helmet and I was pleased. We had a few things with just putting the Helmets back on because they insisted on doing it themselves, it kind of behooves you to do it right.”

Review by
05/28/2015

“We already had Gutter Helmet covers, so in order to get a new roof, we would have had to pay someone to take the gutters down and put them back up. That’s why we got the roof from Gutter Helmet—it just saved us some money. We didn't have any complaints, so I give it an A.”

Review by
05/28/2015

“They were professional and took the time to answer questions, and when they came to do the work, the guys who did it were very professional. We have gutter helmets—they did the gutter guards, and then they've done our roof. I would highly recommend them. They get an A.”

Review by
05/28/2015

“Gutter Helmet also did our shingles. They were timely, and they do decent work. We did the Gutter Helmet covers about two or three years ago, and then the shingles were within the last year. The customer service was fine. The caps came off on the shingles, and the technicians came right out and fixed them. I would recommend them. They're local, too.”

Review by
05/28/2015

“I liked that the people from Gutter Helmet came back when we told them there was a leak in one section of the roof that they had put up. They fixed it, and I’m happy with what they've done. Originally, they did a pretty good job of doing gutter helmets. There is one corner of the roof that is three stories off the ground, and they fixed it. I have no complaints—A.”

Review by
05/28/2015

“They follow up. We have Gutter Helmet on our rain spouts and we also have Gutter Helmet for a new roof. I chose them for their reputation I would say. I would say they do a good job and they follow up. On the gutter I would say an A, and on the roof I would say that they did a good job, however the clean-up left something to be desired.”

Review by
05/28/2015

“I like that the gutters work, as far as I know. They haven’t fallen down, and I haven’t had any problems with them since they put them up. I knew Gutter Helmet’s name. They were recommended to me by a contractor that was putting a new roof on my house, and I knew I wanted to go with them. I would recommend them with an A grade.”

Review by
05/28/2015

“They came on time when they were scheduled. They did the work and I was satisfied with the quality and the timeliness. The latest work is they came to repair what wind damage had done to the gutters. I had Gutter Helmet installed about four years ago, so I constantly use them for various roofing work that I have. I would give them a B+. They could clean up better, especially when they do the roof. Inside they left a lot of debris. That's the only problem I have with it. Other than that it was good.”

Review by
05/28/2015

“They call when they're coming, they come, and they do what they say they're going to do. They're responsive. We didn't really have any issues, but they were flexible about needs I had on my end. They came back out and serviced the gutter helmets that we had. We've also had them do a roof, and we had them install gutters on it. So, first we had the gutter helmets 11 years ago, and then we had them back to do the roof last fall and to clean the gutters out. They earned their A+ with us.”

Review by
05/28/2015

“I had Gutter Helmet do my gutters years ago, and then I called them to redo my roof, so they took care of it when it needed to be re-roofed. They took care of all that—they uninstalled the gutters, put on the roof, and reinstalled them, and everything was just like they said. The customer service was great, really—I really didn't have anything that I needed. I just called them to come out, and they came out. I would absolutely go with them. I like the product; I like the gutters. I never have clogged gutters. I’d call them A+.”

Review by
05/28/2015

“The work they did worked. There was some damage done, not during the work but from previous stuff, that I'm not too happy about. They re-roofed a flat area over the back of my garage. New roofing, it's not the small tiles, it's like long sheets that overlap. It hasn't been very tight, we had some leaking. I heard about them from my brother-in-law. I'd say they're good. I'd give them a B.”

Review by
05/28/2015

“We got Gutter Helmet. They came up and cleaned the gutters out. They took the Gutter Helmet off because we had a new roof put on and then they put it back on again. It was usually positive. The biggest concern I have with Gutter Helmet is when you called them and say you need to have the gutters cleaned, it's not always a timely time, it's weeks. I would recommend them. I would probably give them a B-. They're good as far as the product and the installation and things like that, it's just that when I call them about cleaning the gutters it's always a long period of time before they get here.”

Review by
05/28/2015

“A young man threw away a cupola that was on my roof and they weren't too happy about it and they didn't want to replace it but they finally did replace it. They gave me a credit on my account. But it was very disturbing to go through the process. But I've had Gutter Helmet for a number of years and they put the Helmet on 15 or 20 years ago. Because they did the Helmet, that's why I took them for a roofer. I'm having some more work done by them so I guess I like them. It was replacement. I wouldn't give them an 'excellent.' I'd just give them the next rating down. I give them a B.”

Review by
05/28/2015

“They did what they were supposed to do. They put on the roof, put on the gutter and everything seems fine. We did price comparisons and the other thing was the fact that because we had already installed Gutter Helmet, to do the roofing and the Helmet again and to get them to come back in — too much of a hassle, so we just went with Gutter Helmet. I would recommend them. I would give them a B. I'm still finding staples in the yard. They needed to do a little better on the clean-up. And then there was a couple of other things. Overall I would say a good, strong B.”

Review by
05/28/2015

“They have a good product. They show up when they say they’re going to show up, they install it, and they stand behind it. They installed gutter helmets for me. I chose them over a different company because I did some research, and they’re rated as one of the best. They’re not the cheapest. Some of the roofing companies said that the gutters are a pain in the butt because you have to take them down when you do a new roof and put them back up, but that they’re the best product that they've seen out there. That’s why I chose them. I’d give them an A+ rating.”

Review by
05/28/2015

“They first did my roof, and then they did work on my roof a second time. They did a very good job. They put a new roof on. I've been with them for a long time. Every time I have a question about my bill or something else, they are very responsive and don’t delay. Also, they are very patient in terms of bills. I remember that in the past, I had problems paying the bill. It took a long time. I didn't pay it on the deadline, so they're really good about that. I like their services. I think they deserve an A from me. I'm satisfied with their job.”

Review by
07/25/2014

“I won't have to clean them again, but I don't like the aesthetic look, and they have icicles in the winter now. Right over my door, I'm always looking to make sure I don't get impaled by the icicles. The system that I see my neighbor has, by another company, looks much better, and they aren't proud. They aren't sticking up over the area of the roof edge. They just don't look very nice, and I wish I could have gotten the ones she had, but I guess they're no longer in business. The man who came and did the reinstall of my downspouts, he was excellent. Even though I requested that they come when I was here, they never came when I was at home. I waited all day. They came at the end of the day, and when I called to find out what time they were coming, they could never tell me. It was rescheduled several times, after me waiting for them that day; then, I'd find out they weren't coming. I won't recommend them to anybody. They’re a C.”

Review by
07/11/2014

“I had to call Gutter Helmet back because they had it hammered down too tight on the back of the house and it raised the shingles. But other than that they came right out and fixed it. I would use them again. Everything has held up fine since they came out. I had to call them back because they nailed the back of the house too tight so I'd give them an A.”

Review by
07/10/2014

“Overall, Gutter Helmet sent us very nice people. They installed the system perfectly. There's this one area where my two roofs connect, and there's a good chance that leaves will collect there—things have collected there, and water overfills, but that has nothing to do with them; I’ve heard in the past that there’s always going to be a problem area. I didn't let them know about it. I chose them because I thought, ‘I've heard so much about Gutter Helmet, let me check them out.’ I really wish my problem had been solved, but I'll give them an A.”

Review by
07/10/2014

“Gutter Helmet did a spectacular job, and the gutters look fantastic. They match the house very well, and I don’t have to get on my roof and clean the gutters anymore. I would recommend their service 100 percent, and I’d give them an A+.”

Review by
07/08/2014

“The back of my house is a two-story house. The front of my house is a one-story. On the front of my house, I have gutter coverage on there that cost me $2.50 apiece. Now, on the back of my house, which is two stories up in the air, I put on Gutter Helmet. I put the Gutter Helmet on because I didn't want to have to go up there. I can do it fine on the front of the house, which is one-story, but the back of the house, which is two-story, I'm not so happy with going up there. Now, that being said, the Gutter Helmet is good on the top. But where I live, at a certain time of the year, the trees drop stringy stuff. And they drop it on my roof. And this happens for, I don't know, maybe a month. Anyway, I can go up on my roof and blow the roof off completely, and I don't have to get close to the edge because the gutter guard is covered. But now, the face of the gutter guard where my gutter is, all of that stringy stuff, when it rains, comes down across the front and hangs on the front of my gutters, and they look terrible. So then I have to go up with a ladder and clean off the front of those gutters because all of that stringy stuff is just hanging there. So, to be very honest, if I were a young man, considering how much Gutter Helmet costs, I wouldn't fool with it. But at my age, I'm not sorry I did it. It has probably been a year. Where I live, these oak trees drop their stuff for that month or so, and it's just very messy. It was easy to blow off the front—and I don't have the problem with the front of the gutter like I do with the Gutter Helmet. It's a fine product, but it's not that great for somebody living in the woods. I'll give them a C.”

Review by
07/08/2014

“I was not very satisfied. We had two projects that were contracted to Gutter Helmet; one was a new roof, and one was new gutters, and they were done at the same time. Neither job was done to my satisfaction. We had a leak in the bedroom roof and we had a leak over the back door, and we must have dealt with them for at least four or five months trying to get these problems solved. It is now to the point where we can live with it, but it's not 100 percent. There is still a leak over the back door, and I don't know whether the leak in the bedroom is going to be okay or not, it depends on how hard it rains. I'm not satisfied. I would grade them a C. I would never recommend them.”

Review by
07/08/2014

“I had a terrible experience. Basically, the salesperson lied to me about the repairs that it would do. I explained exactly what my problems were, I asked him first of all if I might need a new roof before I do this, he assured me, no, that Gutter Helmet would fix the whole thing. It fixed nothing. I went through until I finally was able to get a roofing company out here and do a new roof for months later, and I now have water damage in the house in both the front and the back that I didn't have before because I had Gutter Helmet put on instead of having a new roof put on, which I needed. I brought it to their attention many times, and I never got a call from anybody asking me if I was satisfied or if I had any problems, even though I called them numerous times saying, ‘This isn't working, this isn't doing what the salespeople said.’ They sent people out here three different times to make adjustments, and the third guy finally said, ‘You guys need a new roof,’ which is what the salesman should've told me. And it would have saved me a lot of aggravation and a lot of water damage to my home. Unfortunately, it's got to be an F.”

Review by
07/03/2014

“They were better. They put on the gutters and the helmet. It was just partial gutters. I don't recall that they left anything behind, this was quite a while ago. I would say probably A-, because there was one area I thought could have been improved — how it was constructed — we have one on the upper roof to the lower that seems to put a lot more water into the gutter and there are times where it doesn't seem to maybe work as well. So we could've been informed a little bit that we could've done it a different way and had the water disperse better. I don't think I contacted the company about it.”

Review by
07/03/2014

“It was pretty positive, the only thing is I didn't expect icicles as bad because they hang right down over my steps as I come out of the house, and I have a disability, so my steps freeze up. I'd say overall I have a positive experience because they kept my gutters clear, I didn't have a bunch of leaves and stuff like that, it just rolls right off. When we get snow, mainly when we get snow and it's on top of the roof and it gets real cold and as the sun comes up in the day and it starts to kind of melt, the drippings from the roof freeze up in the evening, and if it's cold enough a slick block of ice freezes right on my front step as I leave the door. I've been trying to figure out a way to resolve that. The only thing I can think of is if they didn't cover that particular area, like they had an area in front of the porch. I don't have a solution to it because I have to go down ten steps and as it drops there the porch and the first three steps are just ice. And my neighbors try to look out for me, and come over and chop it up so I can get out of the house. For the quality of the installation, I would say an A. I couldn't even tell they were here until I had the thing on my door that they had been there, and then I looked up and saw that they had installed them.”

Review by
07/02/2014

“Very great work, did it on time, when they were supposed to do it. Everything was great. They did a new roof. Very good, they also put a roof on my mother's house at the same time. Everything has held up great, no problem. The technicians were very experienced and knowledgeable, knew everything they were doing. It took them about 5 hours. They had done work for...we got drain styles from them. So we were familiar with their work. So that's why we got them back again. I give them an A. A on both jobs. I'd recommend them to anybody.”

Review by
07/02/2014

“I don't know…we're not having any issues. They came and put the gutters on the front and the back of the upper part of one of our roofs. You know, I'm thinking they're OK. I'm not sure, I wasn’t here when they came. I guess an A+. Just tell them that, I guess they did a good job and the system actually works.”

Review by
07/01/2014

“They did it. They did the job. I wasn't…they didn't clean anything up. They threw everything off the roof right down on a gut to my air conditioning and I had to have the air conditioning gut cleaned out because they threw everything off the roof and they didn't have any, you know, when they cleaned the gutters, they just threw them right over the side. They put gutters in...I mean, gutter helmets on. It was all the way around the house. A friend of mine had them and said that the product worked and I told him my gutters are always clogged and I said several times I had gutter covers that didn't work and he said these definitely work. I guess I would say gutter helmets work. I don't know, I haven't had any problems with them. I didn't like the attitude in the kids that came out to do it. I give them a B. I would recommend them. You know, I don't know many companies that do it.”

Review by
07/01/2014

“We had a good experience with Gutter Helmet. They did the work in a short period of time, they were very efficient, and they pretty much did what I expected them to do. They put covers on my gutters. I thought it was expensive, but it was necessary to take care of something that I needed to have taken care of. I've got a lot of trees, so I needed to keep all that stuff out of the gutters and out of the downspouts, and their system does that now. I'm very happy with it, and it looks nice. It improved the look in the front of the house—the other thing that I had up there was something that the roofers left, and it wasn't really attractive, but this kind of completed the picture. Gutter Helmet made things look nice, neat, and organized, and they trimmed things out very well. I liked that. I thought they did a good, A+ job.”

Review by
07/01/2014

“Well they put on the gutter helmet around the rooftop. Everything is holding up fine, very good. I would definitely use them again. I would give them a definitely A.”

Review by
06/30/2014

“They did a very nice job. We had a roof added over our deck, and they added the gutters to that roof. The technicians were very knowledgeable and very efficient. I would grade them very highly—I’d give them an A.”

Review by
06/30/2014

“I checked out a couple of companies about experience, length of time they've been in business, and price and just chose Gutter Helmet. They installed Gutter Helmet on my gutter roof. I'd give them an A.”

Review by
06/30/2014

“They put up gutters and downspouts—I have a big roof, and what was on there was inadequate, so they put the largest size on, and that has helped tremendously. When I had an issue, they came back; it took two times, but they fixed the corner. Other than that, I've been very, very pleased. They were an A+. They cleaned up after themselves very nicely for the installation part, and the man who came out the second time was very patient—I appreciated that.”

Review by
09/05/2013

“Gutter Helmet put up the gutter guards. They work well, and so far, we've been pleased. The gentleman who came to the house to show us the product was very well versed. They put it up in a timely fashion, and it works. Our gutters were separating from the roof, and they fixed that for us. So far, it's been an A+.”

Review by
09/05/2013

“I haven't been on the roof to check but I've been impressed by what they did. It has not been tested by the elements yet. I did like the quality of work. They cleaned up everything. I’d give them a B+. They left out a couple of downspouts that were there before. But they went and put them back in. I would recommend this company to a family member or friend.”

Review by
09/04/2013

“You know everything…they were there when they said they'd be. The work was done neatly and efficiently and the salesperson who came out to give us information was very informative. I had home damage and got a new roof put in and part of my gutters were destroyed and I was looking for something a little more permanent. So its very easy. I'd give them an A.”

Review by
09/04/2013

“They sealed the gutters around my entire home. So far, so good. The time frame in which they finished the work was good, and cleanup was nothing much except what they were doing on the roof. They removed everything, so that is good. I’d give them an A+.”

Review by
09/04/2013

“We just had the Gutter Helmet shields installed. I feel like I received good, quality products from them, and everything turned out just great. I wasn't here when it was installed, so the only person I can comment on is the sales representative. What I appreciated was that he would work with my contractor to schedule it because we had a roof replaced as well as a new roof put on a garage, and these things needed to be coordinated. The sales representative was able to coordinate with my general contractor to have the gutter shields installed in a timely fashion, and I did appreciate that. I have no complaints. I’ll give them an A+.”

Review by
09/03/2013

“They installed a new gutter system on the roof. They, the appointment time they gave was a little bit later than what I would have preferred but it did not affect me because and I was not concerned about the leaves falling. I did it during the middle of summer and so that wasn't a concerned to me. But I thought installation time, the time that they gave for installation was a little too far late. It didn't matter to me at all so I would not give any negative markings on my side on that. Actually they did the install and then I had a small note on the install. I thought that it was a defect. It actually was not. So actually I would say that their customer service was excellent. I would give them an A+. They did a very good job.”

Review by
09/03/2013

“Gutter Helmet did a roof for us. It's the first time using that company, and they have the worst customer service possible in the world. They did a beautiful job on the roof, but there was so much aggravation before they did this job that I would never call them again if they were the only people in the world doing it. They showed up when nobody was home. They did not call to say what day they were coming, they just showed up. We had just returned from a funeral out of state. We got home about 3:00 a.m. or 4:00 a.m. and I was out getting breakfast with my daughter about noontime that day and when we came home, there were these two big trucks in my yard, and one man on the roof. Nobody knew they were going to be here. My husband wanted them to let us know specifically when they were going to do the roof, because he wanted to take the day off from work. Nobody called. Nobody said a word. They were here. I insisted that they leave, and then after that, I had to end up writing a letter and calling the owner of the company. It was a sorry state. They finally came on the next-to-last day before the contract expired—we would have lost our $2,000.00 deposit. I would never call them again. They did a beautiful job. The customer service—I called up and the people on the other end of the telephone were the most rude man and woman. They were extremely rude on the phone, and they were just worse in person. But their workmen did a good job.”

Review by
09/03/2013

“They did a good job. They not only put the gutters on, but they have a guy within the company that did the roof, too. I had roof and gutters done all at the same time, and they cleaned up real good. The customer service was OK. I would give them an A+.”

Review by
09/03/2013

“They placed a gutter helmet over our existing gutters on one side of our roof. They came four weeks late but they had a pretty big window. I did have to call them. So they came four weeks later than I expected them. I would give them a B because of the timing. I do feel this company should be recommended to others.”

Review by
08/27/2013

“Gutter Helmet did some gutter work for me, and it was a mixed experience. The workmen were very enthusiastic. I put together a list of concerns that I had, and they came back and fixed them. I'm not sure what I would say about management and the sales staff. The salesman, of course, was interested in making a sale and so forth, and laying out all the features and the history behind the Gutter Helmet system. But when the workers were finished doing the installation, they handed us an envelope that had things you should know. For example, we want to put a new roof on the house at some point—Gutter Helmet wants something in the order of $700.00 to remove the Gutter Helmet system and put it back on, which seems excessive considering the thousands of dollars that they charged us to put the system on in the first place. It should have been divulged to us as part of the pitch, so that's what I'm concerned about. And the other thing—and this may be as much my fault as anything—is when the salesman was here, I pointed out to him that the reason we were talking to him in the first place is that there were two things across the back I thought needed addressing, namely the wood underneath the gutter. No one actually went up on a ladder to check the wood. When the technician showed up, there were actually three pieces that needed to be replaced. Two of them were written into the document and the third was told to the salesman, but he didn't write it down. I called him back a day or so later and he said that he'd take care of it, but the contract never got revised. The technicians were happy to just turn around and fix the third piece at the same time, but I don't know—a contract's a contract, I guess. But again, it seems to me that what they really should have done was check the wood. The paint was chipping in two bad places across the back, and they replaced the wood underneath. No one actually checked the wood to see the condition. The salesman said the roof probably has another ten years of life, but I wondered if this is a good time to be putting the Gutter Helmet system on the house. Or should I consider whether to just go ahead and replace the roof? No big point was made of it. I was concerned. I called them and told somebody in the office that I've been documenting a list of problems—I had an electronic file and I could send it to him so we could talk about it. I never heard from him again. I called them one day the following week only to find out that the technician was scheduled to come the next day. But shouldn't they have told me? It's not very professional. It's like they're in it for the money—they've got the contract, and that's all they want to know. Overall, I would give everybody, as a whole, a C.”

Review by
08/27/2013

“Gutter Helmet changed my whole roof. They were professional. They came on time. They finished fast. I'm impressed with the quality of work. I don't have anything really negative. The price was good. I would rate them an A+.”

Review by
08/26/2013

“I would say I both did and did not have a satisfactory experience with Gutter Helmet. They came and did part of what they said they were going to do. They were going to repair some gutters and clean them, but it does not look like they cleaned the gutters. The shields that they put on don't work when you have gutters like we do because they catch leaves, and then the leaves get backed up and it ends up leaking into the house. Their product is not appropriate for the kinds of gutters we have, and we actually ended up taking them off. We didn't call them. We'd had Gutter Helmet when we bought the house, and we paid for them to do the repair, but to be honest, the amount that we had to pay for the repair—because most of the stuff was guaranteed—wasn't worth calling them again and aggravating them. So, we just had it taken down. I wouldn't tell my neighbors not to call them, but I would just say, 'Make sure you have the kinds of gutters where it's going to work.' We have too many leaves for the kind of gutter shields they have, and the way the gutters are positioned under the shingles leaves too much room for leaves to get in. I think I'd probably give them a C.”

Review by
08/26/2013

“I had to have Gutter Helmet come out and repair something that wasn't working. They did it right away and did a good job. They put gutter helmets on my rainspouts and it was leaking at one place. I'd had shingles put on my house and in some way it wasn't working right with the gutter helmet. They came out and repaired it. So far I have no complaints with the quality of the work. I had no problem with the workers who came out. They finished the work in a reasonable amount of time. Everything has held up so far. I would use them again if I had to. I'll give them an A.”

Review by
08/20/2013

“My husband could explain it better. I didn't pay too much attention. They covered the existing gutter that was on there, they cover it in someway. They have to do the certain amount of work to get it on there and well at first they had to go out and clean it all out, get everything cleaned out of the roof and make sure it was ready. I didn't have any communication problems with the crew. I didn't really work with them, my husband did, but there was no problems. I would've known about it if he hadn't liked it. I guess an A, A or A+.”

Review by
08/20/2013

“I think everything was fine so far. When I did contact them, they were able to come and actually kind of estimate my service. Before I called them, I had like a storm in the area and I've had some leaking into my guest room and so even though they were pretty booked, they actually good me an earlier appointment just because I had that problem. When they did schedule me, I wasn't able to be home that day, but they were able to come. My son was home that day and they did everything as scheduled, right on time. I've had some other things done at my house where that wasn't the case. Everything they promised me they did, they would do. I would still give them an A. I would give them an A. There's actually one issue that I need to follow up on, more like a question I have. It's not their fault that I haven't been able to because it's something that I would need to ask them when it's actually raining. I have noticed like some water running off and it might just be the way my roof is. I have like a coupled of different layers. So I can't exactly blame that on him, but that is something that I do need to follow up with them on as far as what they said they would do. I'd have to give them an A on that part.”

Review by
08/20/2013

“I guess you better talk to him. He thought he was having a negative experience, but now he seems to be satisfied. I had a negative experience to begin with, at least I thought I did. I was gone for ten days after they put it in. As a matter of fact, they put it in on a day that my wife and I were actually leaving to go to Texas on a trip. We left at three o'clock. They left at three o'clock and I never got to see the roof until several weeks later. When I went up on my deck, it looked as though, my roof was valid between the roof choice. And so I called and it took a while to make contact and they did come out and I didn't go up and check any further. They showed up about eight o'clock at night, which was dark and they said there was nothing wrong. Well I really didn't believe that and so I called and arranged for a visit, which is coming I guess tomorrow as a matter of fact. Like I said, I would check for myself and I would put my step ladder up and there was absolutely nothing wrong with the roof, so I called and cancelled it and I'm quite satisfied. I would use them again. It was an A. There were two young men, showed up. The only introduction was I saw the truck that said gutter helmet on the side and they were up on the roof before I came out the front door almost and they were down off the roof and out of the driveway before I came out. I saw the gutter loks fine now and it's working fine and I'm very satisfied, so I would give them an A. I would recommend them. My wife points out the fact, I don't really know how it's going to work. We haven't really had an opportunity as far as sheding maple seeds which is our biggest problem.”

Review by
08/20/2013

“I thought they were excellent. The Gutter Helmet system is much better. We didn't have the system before, and it's very excellent. The only criticism is that it's very difficult for the colors to exactly match your roof. They blend OK, but they're not perfect, and there's no way that they're going to be because there's just too many shades in roofs. But in terms of the gutter system, it works really well. They got there on time to start the job even though they had to come 90 miles to do it. They're really nice, and they completed the work on schedule. I didn't have to clean anything up at all after they left. I would give them an A+.”

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