Roof Masters
8th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Roof Masters has received 4.6 out of 5 stars based on 161 customer surveys conducted through GuildQuality.
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8th year as a Best Pick Call
"Roof Masters has provided thousands of homeowners with the security and peace of mind that comes with knowing their homes and families are protected from the elements by a rugged, dependable, and long-lasting roofing system. We focus on 100 percent customer satisfaction. At Roof Masters, the 'Proof is in the Roof.'"

Howard Rittenberg | President
Company Information
Services Offered
Roof Masters is a full-service roofing and exterior home improvement contractor. The company provides a wide range of products and materials for customers to choose from, including gutters, downspouts, siding, windows, doors, and skylights.
Warranty
The company offers a lifetime warranty on most new installations.
Company History
Roof Masters has been serving the Washington metro area since 1994.
Distinctions
The company has been recognized by Qualified Remodeler as a Top 500 remodeler and a Top 200 exterior remodeler.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
Address
12214 Distribution Place
Beltsville, MD 20755
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
MHIC #50663

Compiled Score:

Roof Masters has received 4.6 out of 5 stars based on 161 customer surveys conducted through GuildQuality.
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122
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24
3
9
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/18/2019

No review comments provided

Review by
11/08/2019

No review comments provided

Review by
10/07/2019

“I liked that they were able to match the shingles with my current ones.”

Review by
10/07/2019

“The quality of Roof Master's work exceeded my expectations.”

Review by
10/07/2019

“Musa, the salesperson, was incredible. Jose, the foremen, was cordial, very good and did an excellent job. They had a couple of snags and a few missing pieces. There was an extender for one of our gutters and Jose resolved that by coming out and putting on new ones.”

Review by
10/07/2019

“The owner. He came, I don't know his name.”

Review by
10/01/2019

No review comments provided

Review by
09/25/2019

“Jacksonville”

Review by
09/25/2019

No review comments provided

Review by
09/24/2019

“Most of the people were very good.”

Review by
09/24/2019

“I called, the boss came out and looked at it, then sent his crew to fix it; after another heavy rain it leaked again, he came out and went into the attic, and within half an hour, he had his people back out, and it was fixed. Never had a problem again.”

Review by
09/24/2019

“Roof Masters is a professional organization that gets the job done well.”

Review by
09/24/2019

“Roof Masters met my expectations with their great scheduling.”

Review by
09/24/2019

“Howard was very helpful in the beginning with communicating all the steps of the project and how they were going to complete it. The salesperson Lusa was super helpful.”

Review by
09/24/2019

“I would like to recognize the technician for his exceptional service.”

Review by
09/23/2019

“Howard”

Review by
09/22/2019

No review comments provided

Review by
09/22/2019

“Jack Dodson”

Review by
09/21/2019

“I have used Roof Masters several times over the years. I have always been greatly pleased by the quality of the work.”

Review by
09/21/2019

No review comments provided

Review by
09/21/2019

No review comments provided

Review by
09/21/2019

“We appreciate all the assistance we received from Musa (our sales rep) and the office/project managers.”

Review by
09/21/2019

“Yes, the young man (one of the brothers at Roofmasters) who was in charge of my roofing team was excellent!”

Review by
09/18/2019

“I would like to recognize the foreman for exceptional service.”

Review by
09/16/2019

“All individuals that assisted me with the schedules, repairs, and the follow-up were all excellent professionals.”

Review by
09/15/2019

No review comments provided

Review by
09/15/2019

“See comments on issues below”

Review by
09/14/2019

No review comments provided

Review by
09/14/2019

“Joe Hanna's son”

Review by
09/13/2019

No review comments provided

Review by
09/13/2019

“The owner should be recognized for exceptional service.”

Review by
09/12/2019

No review comments provided

Review by
09/11/2019

“I was very pleased with them. They were superb!”

Review by
09/11/2019

No review comments provided

Review by
09/11/2019

No review comments provided

Review by
09/11/2019

“I would like to recognize the president of the company, Howard, for his exceptional service.”

Review by
09/11/2019

“I have nothing negative to say about these guys. Very professionally done and well managed.”

Review by
09/11/2019

“I would like to recognize Vanessa and John for their exceptional service.”

Review by
09/11/2019

“Roof Masters does great work and I have already recommended them to others.”

Review by
09/11/2019

“The guy who signed the contract with me was pretty good.”

Review by
09/11/2019

“The work looks good and I'm happy with it.”

Review by
09/11/2019

No review comments provided

Review by
09/10/2019

No review comments provided

Review by
09/10/2019

No review comments provided

Review by
09/10/2019

No review comments provided

Review by
09/10/2019

“Musa spent almost 1 hour inspecting my roof. It was a very thorough inspection. He clearly articulated what the issues were with my roof and the work required to remedy the problem. Unlike some companies that do a shoddy inspection and then say the roof needs to be replaced, Musa and Roof Masters told me that I only need a roof repair, saving me thousands of dollars.”

Review by
09/10/2019

No review comments provided

Review by
09/10/2019

No review comments provided

Review by
09/09/2019

“howard rittenberg”

Review by
09/09/2019

No review comments provided

Review by
09/09/2019

“Jack Dodson”

Review by
09/09/2019

No review comments provided

Review by
09/09/2019

“Could not have asked the team to be more professional or thorough. An absolute joy to work with.”

Review by
09/09/2019

No review comments provided

Review by
09/09/2019

No review comments provided

Review by
09/09/2019

“They were respectful and professional.”

Review by
09/09/2019

No review comments provided

Review by
07/26/2018

“I was completely satisfied.”

Review by
07/26/2018

“I was most satisfied with the work that was done.”

Review by
07/26/2018

“Riley was very professional and easy to work with.”

Review by
07/26/2018

“The owner and the workers should be recognized.”

Review by
07/25/2018

“Everything exceeded my expectations!”

Review by
07/25/2018

“Great company who will go the extra mile to complete a project and ensure satisfaction.”

Review by
07/25/2018

No review comments provided

Review by
07/25/2018

“They exceeded my expectations because of the cost and because they got the job done right away.”

Review by
07/25/2018

No review comments provided

Review by
07/25/2018

“They met my expectations with the actual work they did and the knowledge joe brought explaining things.”

Review by
07/25/2018

“The owner Joe, was exceptional.”

Review by
07/24/2018

“The two workers who did the job, was exceptional.”

Review by
07/24/2018

“I would like to recognize Musa for his exceptional service. He was the project consultant.”

Review by
07/24/2018

“I expected them to do a confident job and they did.”

Review by
07/24/2018

“I highly recommend Roof Masters. Their team worked steadily from 8 am to 8 pm taking only a 45 minute lunch break. They were very careful to guard my plants from debris and they left nothing behind in my yard nor on my deck. They were truly AMAZING!”

Review by
07/24/2018

“When problems arose with an initial installation of roofing materials, they came out and fixed the problem without any bickering or resistance to doing so.”

Review by
07/24/2018

No review comments provided

Review by
07/24/2018

“I worked with many at Roof Masters and their performances were very professional.”

Review by
07/24/2018

No review comments provided

Review by
07/24/2018

No review comments provided

Review by
07/24/2018

“Sales Technician Kenny Hanna is knowledgeable. Office Manager Vanessa Hawkins and Production Assistant Sierra Hall are very helpful.”

Review by
07/23/2018

“Kenny Hanna returning my calls and answering my concerns, and the extra help he provided when he came back to inspect the work.”

Review by
07/23/2018

No review comments provided

Review by
07/20/2018

No review comments provided

Review by
07/20/2018

No review comments provided

Review by
07/20/2018

“Thorough explanation of what was needed for my project. Also, follow-up afterwards to inspect work.”

Review by
07/19/2018

No review comments provided

Review by
07/19/2018

“Very professional and completed in a timely manner. The workers cleaned up all the trash from my property.”

Review by
10/09/2017

“Well, the level of communication made it positive. We had a rather difficult circumstance with my project manager and his failing health, but we stayed with it. We worked through it with Roof Masters, and that project manager seemed like a very good person, one that you could trust, very knowledgeable. Even after we had a new project manager, he certainly continued the same level of service. I think the interacting was certainly an A, B. I mean you can't control your health circumstances, unplanned things like that but I believe as we interviewed different roofers we decided on Roof Masters for a variety of reasons—again, price, their knowledge of the product. We could see the quality of their work because our neighbor had also had Roof Masters’ work done, and I think that I've been very pleased with them. Again, we worked through some difficult circumstances and we're still working to finalize everything, but just the communication was straightforward and so far, everything has worked out very well. I'm highly likely to recommend them, no question about it. I've told people about the circumstances and people have positively reacted to what I told them, particularly about Roof Masters and service recovery. With the period of time where we weren't certain as to what was going on and to have the owner of the company reach out to you directly to keep you apprised to what is happening, really says a lot about not only his caring about a customer but also his caring about his employees and made me feel his customers are aware of what's going on with his project manager.”

Review by
10/09/2017

“They attached it to the side and where the pipes came out of the roof. They were an A. I think they did good work. In fact, I was at work and they came out and did the work. They did fantastic work. They were convenient to work with. I'd recommend them. I have already.”

Review by
10/09/2017

“I wouldn't use them again or refer them necessarily, but they finally got the job done. Initially, we were very pleased. However, at the end we couldn't get them to come back out. I had a question about the roof and neither of the workers spoke English. Finally, I had to get the owner back out here to ask the question. I would give them a B for the overall experience. The owner was excellent. Everybody else was not. They showed up the first time to give the estimate right on time. After that, the workers that came out left with no explanation. They didn't speak any English. We didn't know when they were coming back. Their cleanliness was fine.”

Review by
10/09/2017

“They talked about that they were going to cover my bushes and I couldn't get into it. They were going to cover everything and I couldn't use my garage for a week. They never covered my bushes and when I went up into my attic, it was filthy. It was all the dust and the dirt and I have an air conditioning unit up there. I said to them, 'If it breaks down, I'll know it was because it sucked in all this garbage.' They had to come back and they blew it around. They had things that would suck it. I said, 'You said you were going to cover everything.' They didn't cover my outside air conditioner and then I had problems with that. They said, 'We have problems where we can't cover.' I said, 'I'm not home during the day. I would have turned off the damn air conditioning and cover the equipment outside.' I paid for the service call, but it was aggravating when they said they were going to. They're very overpriced. Somebody did work for me afterward and he said, 'How much did you spend?' I told him. He said, 'I wish you would've called me. They gouged you.' This is from somebody else who does that. He's a contractor. He doesn't just do roofing. They were very nice at the beginning and then they get your money. I'll give them a C. They have one guy come out to sell you the job. The guy who came back to do the real work was very nice, but the original guy said anything to sell the job. 'We're going to cover everything.' I haven't had any leaks or anything. They did it in the timeframe that they said they would. I absolutely would not recommend them because I know that I got gouged.”

Review by
10/04/2017

“I like that they stuck to their timeline. They gave me updates along the way as I requested. They seemed to be pretty straight shooters about what was going on and what needed to be paid for. It was a replacement of my roof, but as part of that some of the wood paneling boards underneath the shingles were damaged. At first, I was concerned that they were going to have to replace all of them, which would have been very expensive, but they said they only had to do a dozen or so. It turned out to be a lot better than I feared. I'd give them an A+ overall. They did leave some things lying around. I would recommend them.”

Review by
10/04/2017

“They did good work. They did a roof repair. I'd give the workers an A+. The planning side of the house, I'd give them a zero. I thought I paid the bill and then a couple of months went by, I got this nasty phone call. I hadn't paid my bill. I said, 'You have my credit card on file. You were supposed to deduct the money.' 'Well, we don't do that unless you tell us to.' I said, 'Well how about when you got your down payment?' So, I wasn't real happy about that. The quality of the work done on the roof was very good. They cleaned up after themselves. Everything is excellent. I would recommend them any time.”

Review by
10/04/2017

“It was roofing for our deck. They were efficient. It looks good. It's holding up well. It's been a little over a year since they did the work, and we're very happy with it. It was very nice. I'd give them an A+ overall. I think that's one of the reasons we went with them because they offered a material that we felt would be best suited for our particular deck. It's the roof of our garage, but it's a deck as well. So, it's flat. I would definitely recommend them.”

Review by
10/04/2017

“I liked their professional, the way they presented themselves all the way from their initial visit through working with the people when they were doing the roof itself. They did a roof replacement. I'd give them an A overall.”

Review by
10/04/2017

“It was a reasonable price. I would say price was one of the things I liked. They were doing a replacement. I'd give them an A+. The job started a little later than we wanted, but I think that was because of the weather. It was in the spring. It did take a while for them to get started but I understand that in the spring, the rain and the wind and the cold. All that has an impact.”

Review by
10/04/2017

“It's fair and they got the work done.”

Review by
10/04/2017

“I liked the speed. They were doing a repair for me. I would give them an A+.”

Review by
10/04/2017

“They delivered as agreed. The work was completed on time and they cleaned up each day very well and left nothing behind. They did a roof replacement. I'd give them an A+ overall. I already have recommended them.”

Review by
10/04/2017

“I think that the sales person and the people that did the installation were outstanding and very responsive to customers. They did a roof replacement. Overall, I would give them an A+.”

Review by
10/04/2017

“I liked their promptness. Overall, I'd give them an A. I haven't had any problems since. They did a pretty good job of cleaning up after themselves.”

Review by
10/04/2017

“They did a great job. They did a roofing repair. They did excellent work, no problems and I'd be very likely to recommend them.”

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