“I am most satisfied with when I look at the roof. People have said that they did a good job with the roof. They are a good roofing company.”

“Everyone that I worked with was just very exceptional.”

“I would like to recognize Kent Stacey for his exceptional service.”

“The communication was great, and the workers were professional. The price seemed fair afterwards until I had someone else come out. They told me the work was not done correctly. Since the work was not done correctly, that messes up the whole project.”

“I was satisfied with the timeliness and their explanation of the process.”

“I am happy with the way it looks. They did a good job.”

“I would recognize the craftsman that came out for exceptional service. He was very professional and did a very good job.”

“They exceeded my expectations in timeliness, overall quality of materials, and customer service.”

“They met my expectations.”

“They exceeded my expectations on the back of the house.”

“I was most satisfied with the quality of the work and workers themselves. They were excellent.”

“I would like to recognize Paula for her exceptional service.”

“The employees themselves were fantastic and the follow up was exceptionally good.”

“They were on time and did what they said they would do. They accomplished the job in one day rather than two like they thought.”

“They met my expectations with the roofing material.”

No review comments provided

“There was nothing about Aspenmark I didn't like. They did a great job and were quick. It was a good price. Good job. They get an A+.”

“They had good customer service, they worked pretty quickly, and it seems like they did good work. I'd give them an A.”

“They had great customer service. They were very professional. I'd give them an A+. I would absolutely recommend them.”

“They showed up on time. They did all the work. The price was right. It was all good. I would say A+.”

“They did excellent work. I'd recommend them.”

“It was very positive. I liked everything from the salesman to the work and the quality to everything else. I had that done, and I recommended them to my neighbor who had hers done and who recommended to a fellow neighbor who had theirs done. I'd give them an A+. The only thing I'd have to complain about is the reference. You've got to get on a computer. You've got to put your name in. You've got to put in that you sold it to your next-door neighbor. You get a $50 gift certificate. I think that's unfair. Just have the salesman come over there and give the guy $50. Say, 'Hey, I appreciate you recommending me to your next-door neighbor and your following next-door neighbor.' As far as references, it's unfair. As far as getting into a computer, you have to sign it. That's not fair. If you recommend a neighbor and a next-door neighbor—I'm looking at her house as we speak, and she's got a new roof. It's unfair, but otherwise they have quality work, and everything else is great.”

“I had some roof work done by Aspenmark Roofing. They did a great job. Aspenmark did a good job. Excellent. He came with the pressed wood. Honestly, I made him go buy a different kind of wood as the base because I don't like the pressed wood because it disintegrates quicker, but they fixed the spot, did what they said they were going to do, and I was very pleased. I'd give them a solid middle A. They did excellent work, but had they not come with the pressed wood, I'd have given them an A+.”

“They were confident. They followed through on what they said they would do. They came out a short time after the installation and inspected to make sure everything was working OK and settling the way it was supposed to settle. I had some questions a couple of times afterward, having to do with insurance and getting paperwork from them, and they were responsive to the questions afterward. Overall, I'd grade them A.”

“For the most part, it was all good. They had to come back a couple of times to finish stuff up. They put the wrong caps on a couple of the vents. They had to come back a few days later and get it done. For the most part, everything was good. Overall, I'd give them an A+. I’ve already recommended them.”

“They did the roofing. I think the work was good. Two cleaning, and two times I have to give them a call to clean the eaves, but other than that, the work was good. I'd give them an A+. The guy who was working for me, he was excellent. I would recommend them.”

“They were great. They did a good job, and they were very responsive and timely and always available when we had a phone call or a question, so it was a good experience. I'd give them an A+ for the experience. I'd recommend them.”

“Everything they did from the time they met us and did the quote, and even before that—just their professionalism and everything else—it was a great experience. I'd highly recommend them to anybody else. They get an A+.”

“They were honest. They went by the rules and stuff like that. They got it done pretty quick, which was good. They were really helpful. I'd give them an A. I've actually recommended them to two neighbors already.”

“I liked everything from start to finish. The sales rep was great. The crew chief was. They were on time. They were clean. They were careful with my flowers. I'd give them an A+.”

“They got everything done in a timely manner as described and requested. I think they just took care of the business. I'd rate them A+. I would recommend them.”

“I liked the professional service, and the level of service was good enough that I'm comfortable calling them again if required. They get an A+.”

“They did the roofing job that I needed done. They got it all done, all taken care of, and seemed like they did a good job. I'd rate them A.”

“I didn't have a problem with them. I know some neighbors did, but I didn't have a problem with it. It was a full roof replacement. I'd give them a B for the overall experience.”

“The only problem I had is when they did all of the roofing and they were hammering, it kind of messed up my sheet rock inside of my other room because it cracked the ceiling. I guess it was because the decking was rotten. Other than that, I didn't have a problem. They were good. They cleaned up. They didn't leave a mess. They took all of their stuff. I guess they must've brought their own stuff to throw away their own trash. They get a B, and I'd recommend them.”

“They did alright. I'd give the overall experience a B.”

“They were all very good. They communicated very well. I'd give them a B.”

“They did the job that they said they were going to do. They did the roof and the gutters. I'd give them a B-.”

“I had scheduling issues with them. They did a roof replacement, turbines and gutters. I'd give them a B.”

“I wasn't big on him in the end because he kind of dropped the ball a little bit. He was a little bit of a jerk at the end, but the company itself was OK. The sales guy is all enthusiastic when they first get you, and then we ran into some things that were—and it was just kind of weird. It ended up working out in the end. They get a C.”

“I'm not pleased because I had an issue with a dormer, it has yet to be fixed, and I've been waiting. I called. It took me a month to finally get the guy to come and check. It's been more than a month, and I'm still waiting to hear from them about what they're going to do to fix the issue. I have some issues with them. I'd give them a C. I'd have to give them some credit. The roof was done, and it was fine. Then—it's under warranty, and there's a small issue to be fixed, and now you can't get a hold of them and, when you finally do, then you don't hear from them. I'm having a problem with customer service. They didn't leave a mess behind.”

“The roof looks fine. They done a good job on the roof, but we had a little accident when they were cleaning up and pulling away from the house. They ripped off my gate in the backyard, and nobody told me about it. I was the one who walked out there and seen it. I contacted them to get it fixed. The gentleman in charge of the roofing, Tony Alianelli, was great to work with. The crew that did the roof did a real good job on the roof, but as far as them tearing down my gate and not telling me about it, that kinda rubbed me wrong. They were going to come back on Monday to fix it, and I have a dog that goes out in the backyard. We got it fixed that night, and they came back and fixed it the next day right. Overall I'd give them about a C because of the work crew.”

“I had a problem with the communication. They promised me people would call me, and then they didn't call me. The gutter people didn't come and never called and said they weren't coming. It seemed like I was chasing them. As for the work, it was nice. I'd give the overall experience a C.”

“They started to put a new roof on our home on a day where every weather station in town, every app that had weather information on it, said it was going to be a very strong storm coming through. What they communicated to us was that if there was over thirty percent chance of rain, they wouldn't start. We communicated this to the people who were there, and they tore off half the roof. It started pouring, they left, and we had major leaks going into our house. They get a D. I wouldn't recommend them.”

“The roof didn't settle like it was supposed to. I got a leak in the roof, and it ruined my bedroom ceiling. It's been two and a half months and I'm still waiting on them to paint it. I had to fight to get them to come out and fix the roof the way it was supposed to be. I'd give them a D-. They were there on time. They made a big mess, but they did pick it up.”

“They showed up. There are a lot of roofing companies who, because of the hail storm a couple weeks earlier, pushed all of their scheduled appointments out by weeks and in some cases months. These guys honored their commitment. I would give the experience an A. It was good quality and customer service. They were punctual. I think they did a good job after completing the work of cleaning up any remnants. They did a good job with expertise. I would recommend them.”

“My experience was 87% positive. I'm still trying to get the work done. Not the roofing part, but there were three parts to the job: there was roof, there were gutters, and there was the fence. The roofing part was 95%, the gutter part I'll give 82%, because it took forever to get them here. And the fence, what should have been a two-day job I'm still waiting for them to come today. They'll be here at ten. I would give them an A. There were some cracks in the customer service.”

“They're very good. They just did a good job, and they did it quickly. They cleaned up really good afterward, and they were very easy to work with. I would give them an A+. The quality of work was very good. They took care of everything really quick. They cleaned up everything really well, and they seemed to know exactly what they were doing, and got everything done really quickly. I was very pleased with them. I would recommend them to anyone.”

“It was OK. Last time we had anything to do with Aspenmark Roofing, they just came out and looked at our roof and decided that no work was needed at the time. They've done roofing for me, but that wasn't their last visit. It was fine; they did fine. It was probably an A. It's not leaking, so I'm happy. The only issue I had on that visit was that the gentleman in question was recommending a follow-up on another roof that they had worked earlier. And he dropped the ball. When I had finally gotten back in touch with somebody there, they said that he had left the company shortly thereafter. So, that probably explains the problem. If somebody asked me, I would give them their name.”

“They were really quick and did what they advertised they were going to do. The clean-up was really good. The sales guy I talked to was really good. He spent a lot of time with me, finding out exactly what I wanted to have done, and what they were going to do. I grade them an A.”

“They're  a good company. I like the promptness, and I liked the way everything was handled. It looks like it's going to be fine. I would grade them A+. As far as I can tell, above and beyond. The punctuality was excellent. On cleanliness, I'd been picking up little pieces of stuff from the yard.”

“I  can't say anything bad about the roof. It survived our last little hail episode with no problem. The salespeople and the workers were all pretty nice. And again, the quality of the product is up there. I'd grade them an A+. They started on time. I'd definitely recommend them to somebody else.”

“They were generally prompt. I grade them an A. I'm not sure about the quality of work, because we had a series of incidents in which shingles came off even after they'd been out there previous times. I think the quality of work was OK. The customer service and punctuality were good. The cleanliness and expertise were good.”

“When they came over it was pretty good. They did a good job—professionally and quickly. The gentleman who came by and checked was very professional, also. I had no complaints. The quality of work was excellent. The customer service and punctuality were very good. Their cleanliness and expertise were very good.”

“I  liked their representative, Miguel. He was very knowledgeable; he did a good job explaining. And their pricing was competitive. It was good-to-excellent. Their punctuality, cleanliness, and expertise were good. I did recommend them to my daughter.”

“This is the second time we've used them. They did what they said they'd do. And they took care of any questions we had—they had all the answers. I'd give them an A+. We were pleased with their work. We've recommended them to a couple of people.”

“They came out when they said they would, and they got done in a timely manner. It's only been a few months, but it's a good product so far. I'd probably give them an A+.”

“I thought that the sales rep Miguel was a good rep. And I thought they did a good job. I would grade the experience an A. I already recommended them to my daughter, and she used them.”

“Miguel  was very great and very personable. He got the roof put on very quickly, and in the timeframe I needed it to be done. I give them an A+. I've referred them a couple times.”

“I grade them an A+. They were just pretty straightforward, punctual, and on time. They did what they said they did and their follow-up was good.”

“I liked everything. I think Miguel was great. He followed through on everything and answered all our questions. It was painless. I give them an A+.”

“They did a good job. We'd had so many issues, so many problems, but they fixed it. They did a good job, they fixed it. I'd grade them an A. They were good.”

“I liked their sales rep, Miguel Alaniz. I’d grade them an A+. Miguel took it from start to finish. I didn't have any issues. He explained everything to me, no worries. I have already recommended them a couple times.”

“It was very good, and they made everything quaint. So I had no qualms, and I was very pleased with them. I'd give them an A. Their cleanliness and expertise were very good. I'd recommend them straight away.”

“There were some issues at first. They kept the area fairly clean. They did a very quick job, and I haven't had any problems with it. And they did a pretty thorough follow-up after they finished the work. I'd give them an A.”

“I have no complaints. They did what I hired them to do, and I haven't had a leak since. So, we're good.”

“So far, so good, and I don't have any complaints besides the contractor has not finished the job yet.”

“They  were good. They were timely, efficient, and did all that they said they were going to do—A+.”

“It was a while ago, but Aspenmark was good. It was a good experience, and I have no complaints.”

“They did a good job and were on time, and overall, it looks good. I grade them an A-.”

“They were great. They were on time, efficient, and clean. I'd grade them an A+.”

“We used them a year ago. It was great. Their service was prompt, correct, and they communicated well. I grade them an A+.”

“They gave me a good product for a good price. They were on time, and there were absolutely no problems. I give them an A.”

“They got it done fast. Fast and right away. I'll give them an A+.”

“They did what they said they'd do. I'd probably grade them an A.”

“I liked the time it took to do the roofing. I grade them an A.”

“They were very prompt and responsive. I would grade it an A.”

“Their work was efficient, and the price was competitive. I grade them an A+.”

“They were prompt. I would give them an A+.”

“It was good. I had no complaints at all.”

“I don't have any complaints at all.”

“I have no complaints.”

“I'd rate them a B+.”

“Miguel was pretty nice. We're trying to figure out a few things right now, but the experience was OK. We've had the work done, but they're just requesting a lot more money than the estimate. I'd give it about a B.”

“It was a mixed experience. I had a very good experience with the sales person. I had a very terrible experience with the installation person and I had no response from my letter to the CEO. So it wasn't miserable, it was mixed. I'd grade them a D.”

“I was not pleased. The contract form was not accurate. I had a hard time getting them to get it to be accurate. They showed up without calling me head of time, although I didn't want the work done on that day. It was very inconvenient and the neighbor had to call and tell me they were doing it. Their salesman told me to cover the roof before a storm because it was uncovered. And he didn't so I had to do it myself. So there wasn't anything positive about the experience actually. So I would never use them again or recommend them. And I've got several rental properties and I've done several roofs since then and I don't even get an estimate.”

“We had one company and we had Aspenmark out, and if you bear with me I can tell you what you might like to know about both of them. Aspenmark, that's actually the one that we would complain about. Basically we're sitting in a situation where our roof could technically be replaced right now, but it might be a little difficult to get it approved through the insurance company. Aspenmark was out once before and they actually did some work for us, but while the work was good, they left some things incomplete. They came in and we had actually a small leak in the roof--a tiny one which ended up being a seal around the vent. They got the seal patched, but in the process of trying to track down the leak, they had to go into our attic and move the insulation around and everything else trying to hunt down the leak. The insulation had gotten wet so it needed to dry out. But we live in Texas and it's the summer so it doesn't take that long for it to dry out. We called them. I'm on disability, my wife has a serious problem with her foot, so climbing to the back side of our attic to get the insulation and replace it is not that easy. They were supposed to come back out and move the insulation in place. We called them six times to get a hold of them. Four times got ahold of the gentleman himself who came out here and did the repairs, two times spoke to the office. They never came back and did the insulation ever. We will never use them again ever.”

“I don't know if I'm going to be using them. We had a leak in our roof and it had been years since we'd had a new roof put on. So I called my insurance and they suggested that we use Aspenmark to do our roof. And we had the most horrible experience with them. They started doing the roof when it was raining. They had predicted rain that night. Something happened and part of the roof where they thought they had it covered up at the top of the house, and it wasn't. And it damaged our living room. From one end to the other of the ceiling is all damaged and we still haven't been able to get it fixed because they wouldn't pay for getting it fixed. All they would pay for is $3 of it, and they said, 'If you want to do it' they gave us $3. That was all they would give us toward fixing the ceiling in our living room. But that wasn't enough to fix it. I did not like working with them at all. I would never suggest to anyone to use them. And there were other ones around here I should have used, that know about our area of town. Anyway, they didn't know about that and they were used to doing roofs in another part of town, way on the other side of town. And I just wished we hadn't used them, but I can't take it back now that it's done. It really was a bad experience. The roof itself once it was finished, I'd say it doesn't leak now or anything. But it looks okay. I don't really approve of the way that they had us select the roof.”

“I liked the products that they provided, the presentation, and the service—from start to finish. The quote was awesome, but if it were higher, I still would have been excited. The craftsmanship was very good, the workers were very professional, and I’m very satisfied. They replaced the roof—our shingles.”

“It went very well; I really appreciate their help. I've called them three times in the last three months, and each time, they were very responsive. They got there with the right personnel, the right equipment, and the right expertise. They did a great job, and I would give Aspenmark an A.”

“They did good work, and they did it in a timely fashion. They stripped off the old roof, put on the new one, and put in a ridgeline vent. I have no complaints.”

“It was quick and easy. They did a roof repair. I chose them because they came by the house when they were in the neighborhood doing some repairs.”

“They put up my gutters like they said they would and I am happy with them. I think we found them because they had done the gutters for the previous owner.”

“I didn't have any issues or problems. They were available to answer questions, and they were easy to deal with. Aspenmark gets an A.”

“I liked their professionalism, and I liked the salesman. They put a new roof on, and they did very good work. I think I heard about them from a neighbor. I would give them an A.”

“Everything was fine with Aspenmark—it was great.”

“It was fine. They replaced the whole roof, and I think it was quality work.”

“They finished the job quickly. They replaced my roof. I would give them an A.”

“They were quick, courteous, and informative, and they got the job done. They did a roof replacement.”

“They filled in some entry points for squirrels, and they did a good job. They were quick and responsive.”