Pro-Home Services, Inc.
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Pro-Home Services, Inc. has received 4.8 out of 5 stars based on 71 customer surveys.
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3rd year as a Best Pick Call
"Pro-Home Services has been delighting the most discriminating customers with new roofs, siding, windows, and doors for more than a decade. Not only do we help you envision an exciting, refreshed home exterior with quality products, but we install them with quality and care at the hands of our very experienced and certified team."

Peter Kiwior | Owner
Company Information
Services Offered
Pro-Home Services replaces roofs with a wide variety of shingles, cedar shakes, and composite roofing. The company also offers siding, soffit and fascia, and replacement windows and doors.
Services Not Offered
Pro-Home does not provide tile, slate, or metal roofing or historic roofing upgrades.
Minimum Job
Roof repairs require a $350 minimum.
Warranty
A five-year workmanship warranty and lifetime transferable manufacturer's warranty are available.
Company History
The local, family-owned-and-operated company was founded in 2003.
Distinctions
Pro-Home is a GAF Factory-Certified Contractor, an Owens Corning Preferred Contractor, and an EPA Lead-Safe Certified Firm as well as a member of the Glen Ellyn Chamber of Commerce.
Employee Information
Employees of Pro-Home Services drive marked vehicles and undergo drug testing and background checks.
Licenses
#104-016753
Areas Served
Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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HOMEOWNER REVIEWS
Date Collected
Review by
11/04/2017

“They did a great job, they did garage work. They were friendly, fast, and flexible. I would grade them an A.”

Review by
09/22/2017

“It generally was completed on schedule. The guys were courteous and it came in as expected. There were no hiccups. I would grade them A. I would recommend them based on what they are looking for as long as it's not too custom.”

Review by
09/22/2017

“They came in, did the work, and cleaned up, and everything. They did it real fast, and everything worked out fine. I'd give them an A, excellent work with no complaints. We did recommend them.”

Review by
09/22/2017

“They did a really good job. They came when they said they would. They finished when they said they would. They cleaned up well. They gave us what I thought was a fair price. I would give them the highest rating. I would recommend them.”

Review by
09/15/2017

“They put a roof on. I liked the immediate response, setting me up for a date to get the roof done, great cleanup afterward, entirely professional, and the nice guy that came and did the work made it a good experience. I'd give them A+.”

Review by
09/15/2017

“Pro-Home Services did the roof for us. They replaced the roof and did repairs. I have a flat roof so they had to put a coating for a flat roof. There’s a drainage that we had for the flat roof that went to gutters and stuff. They're just respectful of us and the house and our home while they were working on it. They found a wasp nest in our house too, while they were working on it, so they actually took care of a wasp nest that they found. My overall experience would be a B.”

Review by
09/12/2017

“They did a new roof, downspouts and gutters. I thought the owner was very straightforward and he quoted me an amount that was very easy to understand. His people were very prompt and did a very good job of cleanup afterward. I would give them an A. It was all very good.”

Review by
09/12/2017

“They really take care of us, we had storm damage on our roof, and they replaced our whole roof, gave us a good deal on shingles—30 or 40-year warranty on them. He installed some things for our windows and French screen door. The work was all done in one day, there was a little mess in the gutters, he came back and cleaned it all up. I cannot complain, I would grade them an A+.”

Review by
09/07/2017

“They were very good. They did a roof for us a few months ago. They did what they said they were going to do for the cost. They cleaned up really well. I was happy with them. No problem. I would definitely give them an A. The quality was fine and from what I could tell it was good. I already recommended them.”

Review by
09/07/2017

“They put a new roof on my house. I'd give them an A. What I liked about them was I had the leak or the problem going into the winter time and I couldn’t get anybody to come out and even look at it. Pro-Home did come out and look at it. I called them at springtime when I was ready to reroof the house. They were right in line with their price and I would recommend them to my neighbors. They called and let me know when they were coming. They were out here and got the job done. They had enough people to get everything done in one day.”

Review by
09/07/2017

“They did siding and roofing; we did an addition. They did A work. They're sometimes hard to get a hold of. I'd be very likely to recommend them.”

Review by
09/07/2017

“The last time they did some roof repair because I had a leak in my roof. I would grade them an A.”

Review by
09/07/2017

“They did roof replacement work for me. I would grade them an A.”

Review by
08/30/2017

“They did a good job, finished on time, cleaned up well, and I had a nice finished product. They replaced my roof. I'd give them an A.”

Review by
08/30/2017

“They did a really good job. They replaced my roof. I would grade them an A+. They did a great job, very reasonable. I thought they did everything great very well. The place was immaculate when they were done and they knew what they were doing. After they got done with that, I hired them to do basement window replacement. If I had a friend that wanted to have roofing or window done I would recommend them.”

Review by
01/19/2017

“I liked the price and timing. The job was done with high quality. They put on a new roof and replaced four windows. I would say I'd give them B+ or A-.”

Review by
08/30/2016

“Wonderful —it was great. They did windows and did some roofing for us. They get an A from me. They did everything they said they were going to do. I didn't have to worry about anything. The price was exactly what they said it was going to be. It didn't take any time or energy from me; it was perfect.”

Review by
08/30/2016

“They took the old roof off and put a new roof on. A. I liked that he followed up and delivered what he said he was going to do. He was a day late with service because of the rain, but he called me and he told me about that. He did a good job with communication and the crew was very professional.”

Review by
08/30/2016

“They  put on a new roof. I'd say an A+ rating. The owner who came out was very knowledgeable and told me you know everything that they would do, and he got it scheduled pretty quickly. They worked really fast. They were racing the weather and still got done in a timely fashion.”

Review by
08/30/2016

“I had a positive experience afterward. Some of the work was not done properly. They had to come back and correct it, but they did come back and do that. Overall, it was fine. They did a roof replacement. I'll say a B. They came out, did the job they said they were going to do, showed up on time, and they cleaned up the work site. Again, there were some issues with part of the roof that was installed that they had to come back and correct later, which I didn't like.”

Review by
08/30/2016

“They replaced a section of roof due to a leak that was coming into our kitchen. I would give them an A rating. The roof leak is a hard problem to locate and diagnose correctly, so the fixed the roof, but we still had the leak coming in. They came back two or three times to make sure it was all sealed up and everything was taken care of. So they applied a bunch of solutions to our problem and ended up with a seal-tight roof.”

Review by
08/30/2016

“They  did a fabulous job and cleaned up. They replaced the shingles on our roof. They installed a new front screen door, and they replaced the shutters on the front of the house. Sometimes contractors leave a big mess, but they did not. They cleaned up everything. There was some stuff in the gutters and when I mentioned it, they came out and cleaned up the gutters. They were very good to work with. They deserve an A.”

Review by
08/30/2016

“I think they did a small roofing job for me some time ago. I had a good experience; they did a fine job on the roof however, I was disappointed in the other matter. I had a leak in the garage roof. They put a roof over the dining room addition, which was well done. I told them I had a leak in the garage roof and asked if they would do something about that while they’re here and add it to the bill. They slapped a few shingles on where they thought the leak was, but then it rained and it continued to leak. I called back the gentleman in charge of the company, and I said 'Can you come back and take a look at the garage? Because the leak is still there.' He didn't come back, I called again, and he didn't come back. That's the down side. The job they did was good, but he had no interest in finding the leak in the garage roof. Well they're two different things. As far as the job they did, it was A grade. It was very good; I don't have any issues or any problems. As far as customer service and responding to my request for something to be done about the garage leak, I give them an F. They didn't come back. Everything was fine except they blew me off for the garage roof as I said. Everything was A, you don't have to go through the list. Once again, it was clouded by the fact that they blew me off for the garage roof. I have a retaining wall that was four or five feet away from the room that they were roofing, and the workmen stomped all over it and just lodged a lot of the stones in the retaining wall. I don't know what category that comes under, and I had a bit of a job putting everything back together properly. I’d give them an A for everything except that caveat for the job they didn't do.”

Review by
08/30/2016

“They did our roof, which was very old and needed to be replaced. They came out and did a wonderful evaluation. We were concerned about the heat on the top of the house and they recommended putting in a vent fan in our attic to keep the roof cooler. They also put in a skylight that we were very happy with; they did a good job of that installation. They worked quickly. They cleaned up very well every night, so we didn't have to worry about finding a lot of nails or anything like that. Peter, the one that handles all the quotes, was very friendly, thorough, and upfront. We chose them because we thought we could trust them. They worked with our insurance. Overall, it was a very good experience and I'd recommend them. A grade for them.”

Review by
08/30/2016

“I looked up in my attic, I was actually thinking about calling them. In our contract, it said that they were supposed to patch the holes from the mushroom vents that were in there before, and it looked like they just covered it with the black sheet of whatever, and I think the contract said it was supposed to be patched with wood. They were supposed to fill it with wood where the plywood was before. I don't think they did what they were supposed to do. I think I have holes in my roof that if someone steps there they're going to fall through. So quality would be really bad like an E, and customer service anything else like an A. Overall, I guess a C, combining the two.”

Review by
08/30/2016

“They were courteous, they cleaned up, and the man that was in charge was very professional. They get a B grade from me.”

Review by
08/30/2016

“Roofing. A B grade probably. They finished on time, and you could always talk to the owner.”

Review by
08/30/2016

“It's good. The roof. I'd rate them as an A. I liked them and the service is very good.”

Review by
08/30/2016

“They did siding  and roof replacement. A. They were great to work with.”

Review by
08/30/2016

“If they did do our roof they did a good job, I know that. Sure B+.”

Review by
08/30/2016

“They did a new roof tear off and a new replacement roofing. It was A+ work—easy and seamless. They had a good estimate, came and did the work, cleaned it all up, and it was done.”

Review by
08/25/2015

“Pro-Home Services does a good job. The guy was very polite, and he took care of everything and checked it out. I would rate them an A.”

Review by
08/25/2015

“They did the whole roof for me. They did the job in a timely manner. There were no issues during the job where they had to come back out. This was my first time using this company. I’d give them an A+.”

Review by
08/23/2015

“They did a nice job and they did what they said they were going to do.”

Review by
08/23/2015

“The person who I worked with was very easy to work with and he was able to make professional suggestions and that was good. They installed a whole new roof. I’d give them an A.”

Review by
08/18/2015

“I think they did roofing for me. They were good about after their job was done, making some minor cosmetic corrections or fixing some things that from a quality standpoint we wanted done. They just went ahead and did it without complaining. I’d give them a B+.”

Review by
08/18/2015

“They did the shingles for us. I’d give them a B. They were good.”

Review by
08/18/2015

“They did a great job. Their work was nice. They did my roof. I’d give them an A.”

Review by
08/18/2015

“I was very satisfied with the result. They didn’t do roof work, they did siding work. I would hire them again. I had no issues and I would hire them again.”

Review by
08/18/2015

“They did the whole roof. It was paring the plywood off and everything and putting new plywood and new shingles. They were on time and they got the job done like they said they would. There were no delays and it went very smoothly. They did it well. I’d have to give them an A.”

Review by
02/19/2015

“They did some remodeling of the kitchen. They did you know like countertops. They actually took out part of a wall. They did cabinets, you know that sort of thing, flooring. The pricing was fair, you know the workers were courteous and they cleaned up after themselves. They just seemed to be honest and have some integrity in what they were doing. I’d give them an A.”

Review by
01/27/2015

“They did a roof for here 6 years ago but they did a good job. I have no complaints about the job they did and the price they charged. This was my first time using the company. Based on the experience I would and I would not use them again because I have not had them recently and sometimes if they change hands and things like that then sometimes things can change. I'd give them a B.”

Review by
01/27/2015

“They did our roof, and they were quick and efficient. I had a question about the job a couple of days later, and they took care of it. They were good. They were a referral from my wife's good friend; she had her roof done by them, and she referred them to us. I would give them an A.”

Review by
01/27/2015

“My husband said things went well, and he was happy with the guy who came out. The workers worked long—they worked until the end of the day. Even when it was getting dark and the weather was not nice, they were still working. We didn't have any issues with them.”

Review by
01/27/2015

“So far, so good. Based on my experience, I would recommend Pro-Home Services, and I would use the company again. They were one of three companies I called, and I chose them because of their reputation. They’re an A-grade business.”

Review by
01/27/2015

“They did a great job for us. They came when they said they would, the quality of their work was excellent, and they cleaned the site up when they left. You couldn’t even tell they were there. I would recommend them. They’re A+.”

Review by
01/27/2015

“They did some work for me a few years back. I guess the cost and the quality of the work is where they made me happy. They were less than the competition and I was pleased with the outcome of the work. This was my first time using the company. I would recommend this company to others based on my experience. As far as I recall, I think they came back out for one little thing. I can’t remember exactly what it was but I think there was something that was defective so they had to go back, get one and come back out the next day. It was something like that. It was nothing major but they did come back out once for me. I'd give them B+.”

Review by
01/27/2015

“I’ve had several different issues. He’s done some remodeling. He’s also done a roof and siding, water damage, mold, windows, I’ve got flooring. I’ve kind of run the gamut with him in the last, I would say good six, seven years. I guess what really impressed me, seemed really knowledgeable and wasn’t just going to go ahead with anything in particular, gave me some options and discussed everything in great detail with what would beneficial for me and always followed up on the job, was there when he was supposed to be and high quality of work. I was very happy with them. I’d definitely give them an A+.”

Review by
01/27/2015

“Pro-Home was very good. They did a new roof and gutter guards. The guy who came out was very professional. He did everything he said he was going to do and more—he was very complete and very thorough, and his workmen were very responsive to my questions; the men did a very good job with the work, too. He was competitive in his price, and he came back and made sure I was happy with the job. I would recommend him and use him for other jobs, as well. A lady I know had used them and her experience had been very positive, and she recommended them. They get the best grade—A+.”

Review by
01/27/2015

“Out of the four quotes I got, Pro-Home wasn’t the cheapest, but they were very reasonable. Their rep was the most honest guy I talked to—he told me the pros and cons of what he was doing. He just seemed like an honest businessman. He took his time to talk to me—he didn’t just run in, give me a number, and run out. He spent a good half an hour or so taking to me and explaining my options. I’ve used him again since then, and I’ve recommended him to four or five other people who have used them. I liked the way he worked. They came when they said they were going to come, they finished early, and my yard was clean when they left—it was a pretty good experience, as far as roofing can go. They earned an A+ grade from me.”

Review by
01/27/2015

“It appeared to be a good experience at first, but actually, I had to call them back. The main reason that they were called out to replace my roof is that the roof was leaking at one point, and where the leak was, they were supposed to repair the rotted and damaged wood, and they actually just shingled over the top of it. I found it a year later, and they had to come back and fix their mistake. If I paid $5,000 plus and there was not trouble cashing my check, I would count that as a negative experience. There were certain things that they were going to be taking off the roof, certain metal things. I asked them to leave it behind, but they magically forgot about that, and it disappeared. I would count that twice as a strike. I would probably give them a D+. They came out to do the repair at no charge. I would have been really irate if they had tried to charge me for it. They had a hard time getting off the roof of my house, to be honest.”

Review by
01/27/2015

“They’ve done the first half of the job, and they will do the second half of the job this year in the spring—we had a new roof and gutters done, and in April, we are going to do all the siding. We still have some work to do, and I definitely felt strongly that I wanted to do work with them again. They finished the job on schedule, and they communicated everything well. We live next door to someone who recommended them. I would grade them an A+; I have no complaints.”

Review by
01/27/2015

“I liked the gentleman who set it up and gave me the estimate. I can’t remember his name but he was very good. He communicated well and he was a good guy to work with. This was my first time using the company. I found the company because one of my neighbors used them. I would recommend this company to others. I'd give them B+ because we had some nails that were left around the house in the yard. He did say their magnet had broken so they didn’t have it. They did have a reason but still.”

Review by
01/27/2015

“I liked the service from beginning to end. They were prompt with putting together a proposal for us, and they stopped by the house to explain it. They kept us informed about when they were going to come, and they came on time. The work was done well, too, so I have very positive comments about him. I asked a few of our neighbors and friends who they’d recommend, and they told me about Pro-Home. I would recommend them as well because I’m very happy. I'd give them an A+.”

Review by
01/27/2015

“They were prompt, and they did the job right. I had no problem with them. I'd rate Pro-Home Services as an A.”

Review by
01/27/2015

“Pro-Home Services was fast and affordable. They did a roof and gutters, and I would give them an A rating.”

Review by
01/27/2015

“They re-roofed the house. I like their professionalism and courtesy. They were not the cheapest, but I chose them after talking to them and their references, and I'd give them an A. They actually did my sister-in-law’s roof, too, after I recommended them—I don’t recommend somebody if they don’t do a good job.”

Review by
01/27/2015

“They gave me a new roof, and they installed new gutters and new wood boards for my attic. This was my first time using Pro-Home Services, and everything was done timely. They deserve an A+.”

Review by
01/27/2015

“The work was done efficiently and fast. They replaced the whole roof. I found them through my son. I would recommend the company based on my experience with them. I'd give them an A grade.”

Review by
01/27/2015

“Pro-Home Services had very reasonable prices, and they did a pretty good job. There was a slight issue, but I haven’t called them to fix it yet. I'd give them an A.”

Review by
01/27/2015

“They were really nice, and they were clean; they cleaned up after themselves. I have no complaints at all. We have already recommended them to others. I'd give them an A+ rating.”

Review by
01/27/2015

“They did a very good job. They came out the day they said they were going to, and they did the work really well. Nothing was broken, so everything was really positive. I recommended them to my sister. I'd rate them as an A+.”

Review by
01/27/2015

“Pro-Home Services was fantastic. They did roofing for us, and they left the place in great shape. They were on time, and they cleaned up. It was a great job. I would absolutely refer them to others, and I’d give them an A+.”

Review by
01/27/2015

“Compared to other companies, they gave a fast quote, and they did a good job in a short amount of time. I found Pro-Home Services through my neighbor, and based on my experience, I would recommend them. I'd give them an A+.”

Review by
01/27/2015

“Yes and no, we've been having some issues with the work they did. Yes they are suppose to be resolving the issue. They did our roof, we chose them because our neighbors used them for some things. I would grade them a B-.”

Review by
01/27/2015

“Pro-Home Services should get a ten out of ten in every category. They did a fantastic job. I couldn’t be happier, and I’ve already referred them to some other people. I would give them A’s on absolutely everything.”

Review by
01/27/2015

“They were prompt, they cleaned up the driveway, and the work was done right. We did not have any issues for which we needed them to come back out and fix anything. Everything was OK. I'd rate them as an A.”

Review by
01/27/2015

“They did a roof for me, and they stuck to everything that I asked them to do. I found the company through a friend, and I would recommend them to a friend or neighbor. Pro-Home Services gets an A from me.”

Review by
01/27/2015

“I loved their roofing work. They were clean and efficient—A+.”

Review by
01/27/2015

“I would give Pro-Home Services an A grade.”

Review by
04/18/2014

“Pro-Home did a new whole roof for me. They did a decent job. The workers were industrious; they did the job in one day, and it is a pretty big house. It’s only been a year, but I am happy with it. They seemed to do a good job; I thought they were good—they didn't leave any nails or anything laying around. I would give them an A-, and I would use them again.”

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