“It was their attention to detail. It was their customer service. It was their being made available to me if I had any questions—all of those things made it a positive experience. They put on a new roof for me. They did new gutters and insulation. I would give them an A. I have not had any complaints. Of course, I can't go on the roof and see, but they did provide me pictures, and they used the materials that they said that they would use. The craftsmanship is excellent. I didn't get on the roof, but they did provide pictures, and everything looked perfect so I have not had any issues. They did an excellent job even cleaning up after themselves. They did not leave one nail in my yard. I was just impressed with the whole process; from the sales to the very cleanup of the project, it was excellent. There was a three day project, and on the second day, one of the project managers was running late—but it was only by a few minutes, not like hours that I had to wait for them. So, I'll give them a little ding for that one, but not very much. They cleaned up after themselves. When they did my insulation, they even swept down my interior stairs, so they did an excellent job.”

“They did the job well. They did it to what I expected. They cleaned up the yard and made everything neat and everything. The only problem I had with them was the company when it came to financing. We had already figured out all the finances, and then it turned around that the guy came out, and I signed the paper. I’m thinking that I’m signing for the amount that we had already set and approved, but they had made an adjustment. He did not clearly explain to me that I was signing for the adjustment. I told him I probably would have signed for it anyway, but I really didn’t appreciate the fact that, all of a sudden, I signed for an adjustment, and I didn’t know. I asked him if I needed to go in the house and get my wife to sign the other part, and he told me all he needed was one signature. We were outside in the back and I’m signing a tablet. The sun was shining in my eyes. I really never saw and he never specified like they did in the beginning, specifications came clear. But there was never a clear specification that this was an adjustment to the amount that we had already agreed upon. Somehow the gutter amount was different then the amount that we began with. It’s not so much that I would have done it anyway, but I would have liked to have been clear on that. We argued that point, but they didn’t take back the amount. I'd give them a B.”

“They did the roof, and that was fine. It was a total re-roofing, and then they did my gutters, downspouts, and then my insulation. The guarantee, how fast they did this, how cordial they were, especially the representatives. Nothing but good to say about them. They did two skylights, they did gutter and downspouts—for a second time they came back for attic insulation. I'd give them A++++ for everything. There is some company in our area that's been doing roofs like crazy, and they're promising homeowners that they'll go ahead and have the roofing be done to their homeowner's insurance—over 30 houses being done. They're great. Everything. They did everything in one day. Then I took the appointment later for the insulation in the attic. They were honest, and they said that they could leave what little insulation that was up there, and they could use their newer stuff for the rest of it.”

“The work they did was good. Their representatives had knowledge of everything they were telling me and helped me save some costs, but I still need to talk to somebody that did the roof, and I didn't know who I had to talk to. On my roof I got the architect shingles, and the flat part doesn't have that on, and I don't know why. I was up on the roof the other day, and noticed that it didn't have the shingles up here, too, because the other one has the shingles, and what they put was the flat shingles, and I thought it was all going to be the same. Everything else—they were a superb company. I would grade them an A-, because I don't know why they did that to the flat roof. If not, they were good; they were courteous. They cleaned up. I found a couple of little nails— you always find that with a roof. I already have recommended them.”

“They ended up taking care of it, but it was kind of a hassle to get it done. So, to make amends for the way it was sold to me and the way it was done—the workmanship and stuff was fine. They messed up some stuff, but they came back to fix it the next day. As far as the salesman part of it, we were kind of told one thing and then given another, but then they made up for that too. It all worked out. A little bit of a hassle. They provided me with a roof and gutters. I'd give them a B. They were real serviceable with me, as far as the customer service part of it. They were punctual. They left a couple of nails and stuff around the house afterward. I was told I wouldn't have no nails or nothing.”

“It was done in a day, two days. I was really surprised. They did good work. They cleaned up after themselves for the most part. They did a complete reroofing. They took off all the plywood, got rid of it, and put on all new plywood and shingles in one day. I couldn't believe that they could get that done in a day. I'd give them a B+ overall. I still had to pick up some stuff that they missed.”

“They were very professional. Came in exactly at the price they quoted. Not only did the work professionally, but they cleaned up afterward, and then they also sent an inspector out afterward to check with us and make sure it was done to our satisfaction. They did roofing for me. I'd give them an A+. No complaints at all, and they went beyond our expectation. I would definitely recommend them.”

“They were there to answer all the questions, but in the end, after, doing some other research, I got pressured into making a purchase at a price that I really did not have to pay. I think they inflated the price to do the work, which I did not realize until later. They put a roof on the house. I'd give the overall experience a C.”

“They did what they said they were going to do, when they said they were going to do it, at the price they said they were going to do it at, and we thought it represented good value. They replaced all the windows in the house and installed a new roofing system. I'd give them an A. I've already sent them on a couple of cases.”

“I liked the installation and the product. They did the roof and gutters for me. I guess I’d give them a B+. The product and the installation was really good. It was very expensive and the sales people were very pushy. Again, the product was great, and the installation was very good. They were on time.”

“It was more than a positive experience. Their professional attitude—they had no qualms. They came in, and they did the house inspections first. They covered all the little bases. We did a new roof, and then they insulated the attic. I would give them an A+ for the overall experience.”

“I had a roof put on. They came when they said they were going to, did exactly what they said. The sales rep was excellent, honest, upfront—gave us all the information and came out and did the exact work they said they were going to. I'd give them an A+ across the board.”

“The quality of the work made it positive. I've had people come by and compliment us on the roof. They did the roof, gutters, soffits, and fascia installation. I would give them an A. They knew what they were doing. I'd definitely be likely to recommend them.”

“Getting everything done and knowing it was done right made it a positive experience. They did roof and gutters. I'd give them an A-. There were a lot of nails left on the floor afterward; they came and cleaned them up, but I had to let them know about it.”

“They did what they said they were going to do, at the time they said they were going to do, and in the fashion they were going to do. They put on a new roof, they put on gutters, and they put on eaves. I would give them an A+ across the board.”

“They were very polite. They work on time. Don't have nothing to complain about, and they did a good job. They did a new roof for me, and then they came back and did some work under the roof that needed to be fixed. I would grade them an A.”

“I don't remember at this point. They did work on the roof. I would grade them a B. They took too long. Their punctuality was good. They killed some of my plants. I still think I paid too much.”

“They took care of some of the problems we had doing the work. It was roof and gutters. Even though they took care of the issues, I would grade them an A. I would very likely recommend them.”

“I think everything was done efficiently. Whatever was promised was done, and the final result was awesome. They replaced our roof. I'd give the overall experience an A+.”

“Their expertise and professionalism in their work, and follow up on everything that they did. They put new roof on garage and the house. I would grade them an A.”

“The people that went they did their job. We are happy with the job that they did; they did roofing. I would grade them an A+. I would highly recommend them.”

“They kept me very well informed and did the work they said they were going to do for the price they had quoted. They replaced my roof. I'd say an A overall.”

“I think quality and their cleanliness made it positive. It was roofing and attic insulation, gutters and fascia. I would say they're an A-.”

“The quality of service, the follow up, and the product actually. They did the roof on the house and the gutters. I would grade them an A+.”

“They were efficient. They completed the job quickly, and they also did an excellent job. They put on a new roof. I'd give them an A.”

“They finished the work in the time they said they would. They did roofing. I would give them a B+ overall.”

“They do whatever they offer. They provided a roof. I'd give them an A.”

“They fixed the roof. I'd give them an B. The quality was pretty good.”

“They did some roofing. I'd give them an A. I have recommended them.”

“They did some roofing earlier in the year. I'd give them an A.”

“We were very happy with the service, and the cleanup.”

“They did a roof. They were good. I'd give them an A+. They were on time.”

“They did some roofing for me. I'd give them an A.”

“They did a new roof and gutters. I'd give them an A. They got the job done quickly, which was nice.”

“They did some roofing. I have no complaints whatsoever. They were excellent. I have already recommended them.”

“They did roofing. I'd give them an A. I would recommend them. They were just very good, very upfront, and did what they said they’d do.”

“They did some roofing. I'd give them an A. I like their attention to detail—both in doing a good job and to their clean-up.”

“They did a new roof. I'd give them an A+. We had one little issue, and they came back right away and took care of it.”

“They did some roofing. I'd give them an A+. They came on time, did the job, cleaned up, and were done in one day.”

“They did our roof. I'd give them an A. They had a pretty good sales approach, and they didn't really pressure us too much. They didn't have a really long presentation either.”

“They replaced the roof. The experience was very good. I'd give them an A+. As far as I could tell, the quality was fine. The customer service was really good.  ”

“The experience was OK. They did some roofing for me. I'd give them an A+. I had no problems. They're nice people. I dealt with them, and everything was fine. Their cost is a little high.”

“They did a pretty good job for me. They were responsive to my questions or concerns. They placed a roof on my house and garage. Then a gutter installation. They did a door, too. I'd give them a B. They did a pretty good job.”

“They did a new roof, new roof decking, new attic installation, new front door. I'd give them an A. People have laughed at me when I tell them how much I paid for it. I don't think I could get anybody to use them.”

“I'd give them an A+. They did some roofing. They did a really good job. I'm pleased with the outcome, and they took care of it all in one day and did a really good job of it. I would definitely recommend them.”

“They did the roof and the gutters. I'd give them an A. They were on time. They had a problem with the snow, so they changed our appointment date, but it was pretty good. They knew what they were doing. They looked really professional. They did a good job.”

“They did roofing, siding, and windows. I'd give them an A. I would recommend them. The workers were trained. Some companies just hire untrained people as my neighbor next door did, and they cause damage to my house. I like that they had trained people who knew what they were doing.”

“They did the roof. Everything was wonderful with them. I'd give them an A. Everything went really well, really smooth, and really quick. They did it with two inches of snow on the roof, so I appreciate how fast they did and got it done in timely manner. I was home, so I watched everything. Everything was done with quality, and they did everything that they told me they were going to do.  ”

“The outcome was positive. The experience was okay. They did roofing. I got a new roof put, a complete new roof. I would give it a C+. I felt like the whole thing was a shell game and I was a pea in the shell being tossed around. I felt like they guys doing the actual work did a beautiful job, absolutely beautiful job. There's no complaint there whatsoever, but I felt like I was being - not nickeled and dimed because it was a $2, job, but everything time I around they were like 'Oh no. It's gonna cost you this much more.' And when I'd say, 'Well, no. You said it would be this much,' they would say, 'Oh well we can't do the work for that much.' I felt like I was being jerked around.”

“We had them do their roof. They did a good job. They only thing that was left undone was that there is hole in the kitchen screen. They had said they would fix it, but we totally forgot by the end of the day. Other than that it seems like everything is going fine at this point. I'd give them an A. They cleaned up very well. They knew what they were doing. People think I'm crazy for spending the amount of money that I did. I would recommend them to go to people houses, but you're not going to find that many that are as nuts as we are to have spent that kind of money on a roof. I should have bargained more when I think back.”

“We did a lot. We did doors, two picture windows, the roof, the attic, new gutters, and the gables. They did a lot. Overall, I'd give it an A. I did notice after they left that one of the screens had a new tear in it. I'm not sure when that happened, but considering the fact that I haven't opened that window in some time I can't say when the rip occurred. The quality of the work was excellent—absolutely excellent. They were on time all the time. They did their job beautifully. They definitely were careful about picking up and keeping everything clean. I definitely will recommend them and I have.  ”

“The work was good, but I didn't really enjoy the company all that much. They did some roofing for me. I'd give them a C. The quality of the roof is very good. I'm very happy with the quality of the roof. I think I got a high quality product. I did not like that the gentleman who came to give us a quote and tell us about the work to be done. I do not feel he was completely honest with me. I kind of get the impression that that's just how the company operates to give you kind of a lowball offer and then when they get the consultant out to check they tell you that more work needs to be done once you kind of get invested in getting a new roof or getting new gutters or something like that. The second person comes out and tells you that there's more work that needs to be done. It's going to be an extra ten thousand dollars. That happened to us with the roof. We got a price that we were comfortable with, that we could afford from the original salesman that came to our house. Then when the consultant came out, he all of a sudden found things that apparently the salesman whose supposed to be basically an expert what he's looking at did not see. It was something we feel should have been easily detectable by the salesman. Did not see that we decided that we'll do the roofing we'll need to pay close to another ten thousand dollars on top of it. Which we did because at that point we felt we did need a new roof. We had some concerns. Afterwards, when the quality assurance man came out after the roof was installed, they gave us an offer for the gutters if we wanted to get the gutters also replaced. He gave us a price that sounded very reasonable. It ended up being an extra 2 dollars a month for the bill that we had. We felt comfortable with that. Then he said that the consultant will come out and take a look and make sure, double check to make sure we know how much material we need. I said okay and me and my wife kind of said if they come and raise the price we're not going to do it. So they came and decided we don't just need new gutters, we need a whole new soffitting. Almost double the price. We said no and sent them on their way. We were very disappointed with that aspect. I kind of got a bad taste in my mouth and I feel like that's as far as Power Home Remodeling will go. It's probably par for the course to do that. I didn't appreciate that. They also kind of left my yard a mess when they were done with their work. They didn't clean up as early as they said they were going to. There were big tire tracks in my yard from where one the tracks went through the yard. Other than that, the quality of the work was very good.”

“Everybody was pretty good. They had friendly guys out there. They did a lot of work, more work than I actually thought they would do without paying any other surcharges or things like that. Everything was covered in the cost. That was a good thing. The only thing that I haven't been able to figure out is somebody called awhile back I think to do one of these opinion polls and they gave me another number and I never called it, but my install was different than the identical house like mine down the street. That was kind of weird with the power vent. I asked about that when they were installing mine, not in regards to the other house, but why they did a thing a certain way. They said because that was the way the shingle company wanted done. So basically it was a little confusing more on the way of why they did something. It was more aesthetics than anything else. It was only roofing done for me. It was roofing with a power venting and all that kind of stuff. They were pretty good. I'd give them a B+. I wouldn't give them an A because they had one of the generators leak and killed some grass. The guy that came back was willing to fix that, but I guess that's just something that maybe if they were more aware to be careful spilling gas or oil. The job was pretty nice. They answered all my questions about how and why they were doing certain things. They definitely knew what they were doing. I'd probably recommend them.”

“I wasn't really pleased with the work that they did. It took a little longer. They actually corrected the things that I had questions about. The team that was here I wasn't really pleased with. I can't say it was totally negative. I have a nail in the tire of a bike, a brand new motorcycle tile. They gave me a 300 gift certificate. It was a 300 dollar card, but the fact of the matter is, I would have rather had it taken off the loan. The card itself? I had to pay the activation fee. Didn't cover what it was going to cost us for the mounting of a new tire plus everything else. I have to get the bike back in. Scheduled something. My salesman is going to have to be without a motorcycle. I mean, I'm just saying that - I had to clean up my yard. I found all sorts of water caps all throughout my yard. I have two dogs. We found nails. I found things in my yard after they left. The front of my yard wasn't cleaned properly. Just little things like that. It was a great experience I was supposed to have with this company. I would never go back to them to have them do anything else. They put a roof on. Plus, I could have went to somebody cheaper and paid a lot less money than what I paid. I'd give them a mediocre, so a C. Their project manager, okay, believe me, came out, and he did what he could do. He went back and addressed certain things that I had issues with. I don't believe that it was his fault things were. I want to make that perfectly clear. It was the team that was here. I felt that the people who came in to do surveys and stuff made themselves a little too comfortable in my house. When they didn't get what they want, they just left.”

“I think they're one of the best companies out there, doing what they do. My wife and I both felt like we were doing with artisans. They cared. They did a great job. I had a painter come to my house and didn't clean his mess up at all. These guys, you don't even know that they're there. These guys really are good at what they do from the sales beginning all the way to the end. They're excellent. I had all my windows done. I had three doors put in. I had gutters and part of a roof put on by them. They called me a while ago and they just stayed with it and they came by one day and my wife invited them in and made an appointment and we just went from there. I would give them an A+ on the work. I would say the price is an A.”

“I liked it when they were very responsive. You're able to communicate with them. Everyone from the call center, I was able to understand. They spoke English. They're polite. When they say they're going to come out, they come out. I was impressed with them. They did a roof. When I called them back because I had an issue, they sent someone out right away. They were willing to work with my schedule. They seemed honest. I didn't get any annoyed suspicions. Sometimes you think companies are scams, but I didn't get that vibe. Everything was up front. They showed me all their paperwork and everything that was related to the roof, like financing and all their contracts and everything. They weren't hiding anything. I would give them an A.”

“They were very good. They took care of everything that I needed. They communicated very well with me and always checked on things. They did the roofing for me. They installed some vinyl for my outside door. They also came in and did some insulation after the roofing stuff was done. They would be an A. The gentleman who explained everything to me, I think his name was Gary. He was wonderful. I think he was the salesperson. I would give them an A.”

“They were very good. I was pleased with the work. They did it in a timely manner. Everything that they said they were going to do, they did, so I don't have any complaints. They put on a roof. They set up an appointment, and from there we went. I would give them an A.”

“They're good. They're nice. They give you a rundown on what they intend to do, and they do it just the way that they said. They did a nice job. They did the roofing and the gutters. I would give them an A.”

“They're good. I didn't like the last thing about them but the throughout the whole process, they were really good. They did my roof and windows. They came over to our house. I would say they get a B for quality.”

“They're very friendly, they're very knowledgeable, and they do very good work. They replaced my roof. I would give them an A.”

“They did good work. They did roofing. I would give them an A. They did a real good job.”

“They put on a roof last year. They just did their work. I would give them an A+.”

“They were real good people. They did their job, but the wind got in my roof. The top part of a cover came off. That's the only thing that happened to it. I chose them because of the way they presented themselves and the guarantee. They cleaned up and everything behind themselves. I would give them an A+.”

“I liked everything. They worked good, and they asked us if we had any questions. Everything was good. They did the garage and the roof. He set us up an appointment. Everybody that we talked to was good. I would give them an A+.”

“It was just a good experience. It was a roof installation. We talked to a bunch of people, but they just seemed the most honest and everything. I would give them an A.”

“They were very efficient. The service was a new roof. There was no main reason I chose them. They had very good customer service and follow-up. I would give them an A.”

“Nothing really stood out. I chose them because of the warranty. They did the roof. The customer service overall was good. I would give them an A, I guess. They were pretty good.”

“I liked the efficiency and attention to detail. They just replaced my doors. We had the same company do our roof, and we were pleased with them. I would give them an A rating.”

“There was water damage. I had roofing work done. I have no complaints with customer service. I would give them a C because of the water damage.”

“They did a good job, and they were very polite. They did the roof, the gutters, and the soffits. He came over to the house, and I talked to him for a while. They were in the area, so they stopped over here. I liked the way he set up things. I would give them an A.”

“Nothing stood out to me. It was roof installation. It was expensive. I chose them because I kind of liked what they said and whatever. The customer service was pretty good. I would give them a B-. I had to go back and forth quite a few times. They could have better time management. Everything else was fine.”

“We had them do our roof and ventilation system. We got several estimates and just was impressed with the person who came and did the inspection and was very thorough and used photographs to show us areas that he checked that we weren't able to see ourselves with the naked eye. They had lots of good referrals. The customer service was good, overall. I would give them the highest rating, an A+.”

“They were excellent and very professional. They did exactly what they told us they were going to do, and they did it well. The scope of the work was roof installation and some attic work too. They talked very straight to us. Everything about what they were saying was absolutely correct, so we just thought they were a very straightforward company. They turned out to be extremely good. I would give them an A-. Everything was great. The price was a little high, but the quality was good, so it was worth it.”

“They just came and did the roof. They got here, I left for work and by the time I got home, the roof was done. It was like they were never here. They cleaned up really well. It was reassuring that I didn't have to stand behind someone and take care of things. The crew was really nice. When they came to do the windows, they were very informative to my husband. A guy came in with a vacuum and cleaned up and it was really nice. I would give them a B for the roofs and an A for the window.”

“I just think their customer service was very good. I was in constant contact with the project manager and the workers and everything throughout the whole project. They were very accommodating. They were very informative. They were working on a new roof. It looked like a good deal and I believe that it was. I was very happy with the job. I would say that they were a B. There was a slight issue. I had to have plants in the front yard and they kind of destroyed my flowers in the front.”

“I liked their customer service. They were real informative about the whole process of the work, and they were very reachable. They put a roof on and windows. Their salesman was pretty thorough. He came out and checked everything out. He was pretty thorough. He took his time. He did everything right. They weren't the cheapest, but they were the most thorough and I admire that. I would give them an A+.”

“We were very pleased. They were pretty quick when they did the job. They installed a new roof for me. They actually came to our house and my husband happened to be outside and they stopped and talked to him. I think the customer service was excellent up until the end. My husband and I both missed a call from the foreman guy and then after that, there was no contact to see if we had any questions or comments or issues. I don't think he should have left it just because we both happened to miss the call. We actually did have some questions for him. I would give them a B rating because of the follow-up. They actually came through our kitchen ceiling when they were doing the roof so they had to send out a separate crew to come in and fix that. They fixed it and that's done. There was some insulation hanging down from my kitchen and bits of the ceiling.”

“Overall, it was good. The contractors were good. The sales process was not very good. What I mean by that, the one sales person, I found out had given me misleading information. They put a new roof on. To be honest, I only compared a couple of companies. The bottom line is, some guy came door to door and said, 'Hey, you can do a free estimate.' I went through all that, and the free estimate guy comes by and tells me basically my roof is going to come down very soon if you don't do something. That was a very unfortunate incident. The guys that did the actual work were good, but the sales people are not unfortunately. The guys that actually do the work were really good. I would not recommend them to anybody but one person. Just because of the one sales person, I'd give them a D.”

“For the most part, it was OK. It wasn't all that great, but it was OK. The first time, it was neutral, and the second time was much better. They told me they could have the whole roof done in one day. They told me they could have the whole roof was one day without putting a tarp on there, and that wasn't the case. They told me they were going to clean up the whole yard with their sensors so they wouldn't have nails around the house. That wasn't the case. I found four or five nails on my driveway. I almost ran over one of them. Another thing was that the sales guy said the wood of the roof was really bad, and once the installers came, they said, 'No, the wood's actually pretty good.' Then they told me I needed a certain amount of wood, and it wound up being almost double the wood that the guy said I needed. I might hesitate to use them again. I'd give them about a C+.”

“We had a roof, gutters, and windows installed. They had a lot of layers of supervision, I guess. We had three lead guys for each project, so that got a little confusing, but we always felt like there was someone we could go to the day of installation or the day after. I liked the communication—it was funny. There had been other groups in the neighborhood, and we sort of saw how Power Home Remodeling conducted business. We knew just a little bit about roofing; we knew that certain things shouldn't be done that were being done with these other groups—staples versus nails and that kind of stuff. We liked the system, and the warranty was good. I’d rate them as an A. One issue that we had was that they never came back about the gutters. I guess that was one disappointment that wasn't resolved. We talked to them after the installation of the gutters, and then something else happened.”

“We have leaking already the work was done about six months ago in July of last year. But we have leaking, so I'm kind of disappointed, I have spoken with them and they are coming in next Saturday to see what is going on. I found them in the Best Pick Reports. Right now I would only grade them an B. It was roof work and they said it is guaranteed for 50 years by GAF, but I don't know if GAF is going to pay for the damage. we have leaking in the ceiling not severely but we have water leaking and you can see the water. It needs to be repaired, don't know who is going to pay for that. Today I got a letter from GAF actually they sent a letter to Power Home, stating that GAF got a claim from I called because GAF warranty their work. And they are saying that they will let us know if it's because of the shingles. It's not the shingles it's because of ice damaging but Powerhome should have done something.”

“Everything went OK, but they did put a thermostat in my house that just stopped working. The company that makes the thermostat sent another one, and that didn't work either, so they're rebating it to me. I'm not sure why that didn't work. And now, I think I'm going to have to call them because part of my roof seems to be sticking up. They didn't do it that long ago. Other than that, everything went pretty well. I did have a problem when they did put windows in here. My mother got very sick while they were putting the windows in. My sister came to stay, and she said, 'I'll stay while they do this.' Their boss came and said to her, 'Why did you tell them to leave?' First of all, she never said that to them, and he shouldn't have talked to her that way. She's not even the homeowner. It was nice of her to stay so they could finish the job. That was the only other thing—I wasn't crazy about their boss. He was kind of pushy. But other than that, the workers were so good, so nice, and so sweet. I had a positive experience with everybody else. But there were a few little glitches that they maybe should improve on. I pretty much got everything done that they can do for me in my house, so I don't think I'd use them again because I don't need them. My roof should last quite a long time, and so should the windows and all that—even the thing in my attic. There's really not much they can do for me at this point. Pretty much everything they could do for me I had them do, which wasn't cheap, but it was a good company. They're a good company, and the things that they use are really good. They do explain it as to why it's better than other companies, and that's helpful for homeowners who don't understand, I think, that the salesmen will explain why their product is better than others. Then it makes sense, because what do I know about putting on a roof? The only other thing I didn't care about is that they came and made me an offer as to how much it would cost, and I wanted to get a couple other offers. 'Well, if you don't take this today, then the price is going to be higher.' Really? Really? To me, that's wrong. Your price is high, and then you were going to charge me more if I called you back tomorrow and said, 'Yeah, I do want your company.' But you're going to charge me a couple thousand dollars more? Seriously? I almost didn't take them for that reason. It's manipulative. He says, 'Well, everybody does it,' and I'm thinking, 'No, they don't.' I had siding put on my house, and nobody gave me a price saying, 'You'd better take this price today, or tomorrow it's going up.' Not one person. I know that that's not the case, so that was the only other thing that they did that I thought was wrong. I'd say they're good just because there were a few glitches that they should improve on so that people will say they're excellent. They really are a good company. The things that they do are really good. You understand why I say 'good' instead of 'excellent.' They did a good job, they really did. It's not the workers' fault at all. It's just how the salesmen are supposed to say these things. You're a new company. I'm not sure exactly how new they are, but they're new in the Midwest, and it's like, 'You guys really need to stop pushing it on people.' People will hire you if they like your company. Saying, 'Oh, it'll be a couple thousand dollars more tomorrow if you don't take it today,' isn't fair to people. It's very unfair, because I needed to get a couple—and I never did get—other estimates. I never got any other estimates. I just took it at the time, and everybody I knew was mad at me. They thought I was dumb. They said, 'You shouldn't have gone with them.' And I was like, 'Well, it's too late now.' I just stayed with them, and I had them do some other work on my house, too, because it is a good company, and they do good work. So that's pretty much it.”

“I'd give it a 50/50. The salesman told us one thing that they were going to do, and he didn't tell the crew, so the crew didn't do that. Then, when I brought it up, they basically were like, 'Oh, we don't need to do that.' So it was not the best experience. The salesman was telling me that because of the way my attic was with the insulation up there that they couldn't put the vent on the edge of the roof, where they would normally put it, so they would have to cut it up four feet up or something. Then, he obviously didn't tell the crew, so the crew just did the vent the way they normally do. Then, when I brought that up and everybody started making phone calls, they basically just sent the crew up into my attic to pull the insulation back away from the eaves. To me, it felt like a pretty sloppy Band-aid rather than the correct fix. They basically told me, 'We've done a lot of roofs, and that's OK.' I'd grade them C.”

“It was called Power Home Remodeling. Overall, yes. I have to call them back because a couple of nails on the shingles was coming out. The process was pretty good, relatively straightforward. They did a strong evaluation. But overall, I would say they were a lot pricier than most, other estimates that I got. Probably the reason we went with them is because we got a long extension warranty for craftsmanship and work and materials and we had just purchased this house and expect to be here for 20, 30 years so we wanted something better. It was actually somebody in our neighborhood, I guess a guy that came by and rang our door. That just turned into an estimate from there. I’d give them a B. I recommend them at least get an estimate, I don’t know if I would recommend them. The reason is because the estimation is a bit high, and when they came back, it was not that bad. Besides that, I’d probably give them an A.”

“They did our roof and our attic. I liked that they were very informative. They answered every single question that we had in the first meeting, which was impressive. They got everything done quickly. They have this service with the roof where they go around and they have somebody whose job it is to make sure to get all the debris up off the ground, so they finished the roof in a day, which was awesome, and they cleaned everything up. That was nice, too. I would say they deserve a B+. The grade has to do with the fact that they contacted my grandma after they did work with us, and they were extremely belligerent to her and coerced her into signing on to something she wasn't ready to yet. It kind of felt like they were preying on the elderly, and that made me very upset because I was the one who recommended them to her, and after that, that totally jaded my opinion of them. That needs to be improved, but overall, for my husband and I who were there to make a decision responsibly and of sound mind, that was good. It was the other part that affects my opinion of them.”

“It was a great job. They were on time, clean, and correct. They replaced the roof on my house and my garage and the gutters. The reason I chose them over a different company is because on how the work was going to be done. They were able to describe it in detail without demanding any type of explanations or questions. They proved that what they were going to do would be an added asset to my house versus just another roof. I'd give them an A.”

“They were very detailed and provided us a good education on the roofing system they were selling us. They replaced our roof and installed gutters. The only thing that was frustrating about the process is that it was a hard-sales approach. I had done a little bit of research, but to get the best value for the price, we had to act right away. I didn't really appreciate that tactic. Their work was an A, but their sales practices were not. The quality of the product was top-notch, but the experience was a B.”

“We had no problem. We’re very satisfied. They were clean. They did what they said they were going to do. They were on time. They notified us of any changes. They cleaned up the mess they made and they did a good job. They did roofing for me. The reason I chose them over a different company is because of the product. I'd give them an A.”

“They did our roof. It hasn't fallen off yet, so they did a good job. They did everything like they said and on time. I didn't climb up on the roof and see how they did it, but it looked like they were doing everything right. We chose them because of the products and the samples that they showed up with at their presentation. I’d give them an A.”

“I had several complaints against them wrote to corporate, still never got any real response except that the roof was guaranteed for 50 years and that's all they wanted to tell me. They did my roof and some siding, I would recommend them for roof but I would never recommend them for siding. I would grade them a C.”

“Power Home Remodeling did my roof. We were concerned that the shingles might fall in our pool as they were removed, but the installers covered the pool and cleaned the front yard and backyard when they were done. They were very quick and very courteous, and I was very happy with everything. I would recommend them. They’re A+.”

“I was promised there would be no clean up on my part and I had to extensively clean up as well as the person who helped me mow the lawn. We found a bag full of debris and nails and siding. It was a total roof replacement, I would not recommend them because of the way I was treated. I would grade them a C.”

“They tore the roof off the garage and replaced it. They did what they said they were going to do, and they were here on time. I'm very happy that they were very prompt. I chose them because they offered financing, and at the time, that's what I needed help with to get the whole job done. They get an A from me.”

“They did our roof and the gutters, and I think they did a good job. There was good communication, and they cleaned up really well. I think they were doing something in the neighborhood, and someone came to the door and noticed that our roof needed some work. I would probably give them an A.”

“They did my roof. I liked their price and what they were doing. I didn't have another company come out. Their customer service was fine. I'd grade them a B.”

“We had Power Home do our roof and gutters. They do very good work—it’s perfect. Several of our neighbors have used them, too. Their grade would be up at the top—I would give them an A.”

“They were quick and efficient. They redid our roof. Honestly, we didn't do our research. Somebody had come to our door, so we went with them. He was very informative of the product, and it worked out. I'd say they deserve a B.”

“They did the roof, my windows, and the garage door. We're pretty happy. I like that my walls aren't freezing anymore. My brother-in-law went through the same process and had positive feedback, so we stuck with those guys. They’ve earned an A.”

“We had a roof, front windows, and a front door done. We liked them very much. They helped pick out the stuff, and one of their guys came in to check it. I liked the follow-up. They're absolutely a grade-A company.”