J & K Home Improvement & Restoration
4th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

J & K Home Improvement & Restoration has received 4.7 out of 5 stars based on 192 customer surveys.
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4th year as a Best Pick Call
"J & K has held quality workmanship at its core from the very beginning. Over the years, we have grown from a small business to a general contractor, but we learned never to forget the ethics that have guided us since our founding. We are committed to delivering quality, value, integrity, and great service to our customers."

Brent Lee | President
Company Information
Services Offered
J & K installs complete roofing systems for sloped and flat roofs on commercial, industrial, and residential properties. The company also installs siding, seamless gutter systems, windows, and doors. Additionally, J & K offers remodeling services and water and fire damage restoration.
Minimum Job
Projects require a $1,000 minimum.
Warranty
J & K offers a ten-year limited workmanship warranty and honors the GAF Weather Stopper System Plus Ltd. Warranty or Golden Pledge Ltd. Warranty as well as the CertainTeed SureStart PLUS Warranty.
Company History
J & K was founded in 2005.
Distinctions
The company is a GAF Master Elite Roofer, a CertainTeed ShingleMaster, and a member of the National Roofing Contractors Association.
Employee Information
Employees wear uniforms with ID badges, drive marked vehicles, and have undergone background checks.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton
Address
1335 Industrial Drive
Itasca, IL 60143
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
8:00 am - 5:00 pm
Sun
Closed
Licenses
#104-015042

Compiled Score:

J & K Home Improvement & Restoration has received 4.7 out of 5 stars based on 192 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/16/2017

“I liked their personal service; they were very involved and just took a real strong interest in the entire project. It was a rather big roof project, and John, the project manager, personally made sure things were done right. I was very happy with their involvement. I would say they get an A+, I was pretty happy with it. I thought they knew what they were doing, and they had quite a large crew out there that seemed to know what they were doing, from my limited knowledge of that area. They were very neat, they were very organized. It went pretty much as they said it was going to go. Nothing went off base at all.”

Review by
11/16/2017

“We really liked working with Joe Kim. He was really easy to work with and very helpful. He did a great job of explaining all the details for all the different options for the roof that we got, he was really helpful. He was very patient with us. They did work for the roofing. I would give it an A rating. There were some things they had to come back and fix, but I think it was just because of how old the other roof was. There were some things they had to fix with the gutters and whatnot. Everything was fine though.”

Review by
11/16/2017

“The roof was the wrong color. They missed some basic detail, the attention to detail wasn't there. Other than that, it was great. They were on time. They also subcontract out all the work. They're not very clear on that. I'm not trying to denigrate their business, it's just they have a lack of internal support. The work done was awesome. They did a great job, but wrong color. I'd give them a D.”

Review by
11/16/2017

“They did the job. The guy I worked with, Joe, was very easy to get along with, and the job held up well. We'll see if it continues to hold up, but overall it held up well, so it was an OK experience. They put on a new roof for me, a designer roof, and they also put on some new siding, sort of a wood-textured type siding. I say they get an A.”

Review by
11/16/2017

“I liked everything from start to finish. J & K Home Improvement & Restoration was doing roofing for me. They were A+. They were just superb. They did it in the winter, and there was lots of snow, and they were right on top of it waiting for the snow to melt and it couldn't have been done better if we tried. Excellent.”

Review by
11/16/2017

“They were here while I was at work doing the roof and I got home—you would never even know anyone was even here. I had to do a double take to see if the roof was done. They did roofing work and just a few other minor things. I'd grade them as an A+, definitely.”

Review by
11/16/2017

“The person that I dealt with was courteous, and the work was good work. I haven't had any problems with it. They did a roofing and they also did some siding. I'd give it an A rating.”

Review by
11/16/2017

“They were very persistent with the insurance people to make sure that the job got done the way that it should. They did my roof at my old house. I'd give it an A.”

Review by
11/16/2017

“Their prices were reasonable, and they basically did what they said they were going to do. They installed a new roof. I'd give them an A.”

Review by
11/16/2017

“I liked everything across the board—they were fantastic. Joe was awesome. They took care of a roof for me. I'd give it an A+.”

Review by
11/16/2017

“Under budget, on time, great follow through, good people, good quality work. They did a roof. I'd give them an A grade.”

Review by
11/16/2017

“I think they did good work. It was a roof. I would give them an A-.”

Review by
11/03/2017

“They were good. They were doing roof work. I'd give them a B.”

Review by
11/03/2017

“They were fine. They did a roof and some interior work.”

Review by
11/03/2017

“They were really helpful at getting material and stuff. They were doing roofing. I'd grade them with an A.”

Review by
11/03/2017

“They're just very responsive and very thorough. They replaced our roof. I'd give them an A+ rating.”

Review by
11/03/2017

“They were prompt and they did a good job. It was roofing. I'd give them an A+ rating.”

Review by
11/03/2017

“They did a roof for us. It was good. They came and they did their work and they cleaned up good. I'd give them an A+ rating.”

Review by
11/03/2017

“They did our roof. They did a pretty good job. I'm very satisfied. Definitely an A+, I would go that far. As expected, no issues.”

Review by
11/03/2017

“I liked that he followed up a lot, always kept in contact. They did a roof replacement, from the storm. I'd give them probably an A.”

Review by
11/03/2017

“They were very amenable to things I didn't like that they did and they were willing to change it. They basically took care of my roof, soffits, and gutters. I'd give them an A.”

Review by
11/03/2017

“They did an excellent job, very professional. They were just fast, very clean, honest. They put a new roof on for me. I'd give them an A.”

Review by
11/03/2017

“J & K did what they said they were going to do, they showed up when they were supposed to, and did everything that we had contracted to do with them. It was roofing. I would give them an A.”

Review by
11/03/2017

“They provided service to us a couple years ago. They put a new roof on our condominium building. They were incredibly professional, very reliable, and they did their work very, very well. I'd give them an A+.”

Review by
11/03/2017

“The service guys were on time, neat. He was really helpful. He walked me through everything. It was a pretty positive experience. I'm happy with it. They were taking care of a roof. I'd give it an A+. I was really impressed with the cleanliness. There was not one nail on the ground.”

Review by
11/03/2017

“I thought they did a really good job. They were quick. He took care of everything. I didn't have to do anything. They were doing the roof and the gutters. There was a hailstorm, and all I did was make the claim, and the guy at J & K took care of everything. I'd rate them as an A.”

Review by
11/03/2017

“I had a couple issues with the quality of the work with the shingles, wind blowing them off. Then there was a front piece below the window sill that needed to be replaced with small vinyl strip—it took for me to communicate with them five times before we got it done. It was five times. They were replacing the roof. I'd give them a D.”

Review by
11/03/2017

“Their workmanship was good. They were on time and they started off doing work through an insurance company, that's how I got them, and then we liked them so much we had the rest of the house done. They did fascia and soffit. The original was fascia and soffit and roof repair because a tree fell on it. I'd grade them as an A.”

Review by
11/03/2017

“They did a really nice job for me. They did roof work, roof repair from storm damage, and they also did inside repair from the leakage that resulted from the storm damage on the roof. I would give them an A grade. I don't know if it was their fault or not, this had been going on since March and we just got finished in October. I'm not sure how much of that hold up was internal.”

Review by
11/03/2017

“I had a pretty good experience with J & K Home Improvement & Restoration. The guy who I spoke with was pretty thorough and explained things, and I raised one concern and he addressed it rather quickly, so I was pretty happy with that. They did some roof patching, a couple of shingles that they needed to replace. I had the best experience with them, that's an A+.”

Review by
11/03/2017

“They were really quick. They were knowledgeable and they put out professional and quality work. It was really a smooth transaction with them. They took care of our insurance for our roofing. I'd rate them an A+. They were really responsive every time we called them with a question or anything. We had a good person to deal with. They came when they said they would and actually did take care of it really quickly.”

Review by
11/03/2017

“Absolutely terrible experience. They screwed up my entire roof. Water got inside my house, and I had to redo the floors in my kitchen. Then they jipped me and took my money and then legally made me sign off on something. Part of it is my fault, I should've read, but they kind of weaseled out of completing the job. It was not a good experience. Absolutely terrible. I'd give them a D. I really feel that they stole my money.”

Review by
11/03/2017

“They did exactly what they said they were going to do. They did siding and roofing. We did two jobs with them. I would rate them with an A. They did everything they said they were going to do. I dealt with Joe. He’s the J in J & K, and his follow up was excellent, so I'd give him an A, too. It was exactly when they said they were going to do it. They did a good job of cleaning up. Joe knew what he was doing. I think if I had other work that he did, he'd be the first person I'd call.”

Review by
11/03/2017

“They were very prompt, cleaned up after themselves, and did everything the way it was supposed to be done with no call back. It was interior work. J & K, if they didn't do it, supplied the person that did the top of the dormer, they didn't do the whole roof per the insurance company. It was large repair because it was the whole top of the dormer, and then they did the inside repair from the water damage from water leaking from the roof. I'd rate them as an A.”

Review by
11/03/2017

“All the joints started cracking again, but everything is good inside. A tree fell onto my house, and they did all the repairs from the insurance, the roofing, siding, and interior molding. Because the molding started cracking again, I spoke with the insurance. They warranty for a year or something, but all the molding is cracking. It's mediocre, and I wasn't satisfied. They did good work, but it didn't last. I don't know if they didn't use the right material on the crown molding, because I had the crown molding for two years and it never cracked. The way I did it, it never cracked.”

Review by
11/03/2017

“They did a good job. They were very good. I liked the sales guy. He really explained the quality of the material and the approach. He just seemed to know what he was doing, maybe that's because he's a good salesman or maybe it's because he really knows what he's doing. They came on time, they did what they said they were going to do, we had a nice roof before we moved. It was good. I'd give them an A. Instead of getting it done in one day, they actually had to come back the next morning, but they were pretty much done when it got dark. They were good, but there was some damage to the foliage around the house. I don't think it was avoidable, but that was the only thing left over is that some of the shrubs and flowers were a little bit squished. But they picked up all the material. There were a couple things they missed, but very minor. They seemed to know what they were doing. I definitely would recommend them, these guys did a good job. Their rates were fair, too. I talked to three different people and they were right in the middle.”

Review by
11/03/2017

“It was very good. I liked the whole thing. I can't say enough good things about it. As a matter of fact, I've had work done on new homes, refurbishing homes, all kinds of work done, maintenance on my own home—I've never experienced a contractor who's easy to work for and followed up as well as they did. It was just amazing. I can't say enough about it. They put a new roof on my house. It's an A+. I call and within ten minutes I'd have a call back. I live in Illinois, and my daughter is having a roof put on in Wisconsin, and John would not take the job because he couldn't service it. He said if he couldn't service the job, he wouldn't take it, and that was going to be like a ten-thousand-dollar job. They get a lot of credibility with me. They're pretty good. I can't give them enough praise.”

Review by
11/03/2017

“We had a very unique need. My husband had a lung disease, and we had mold in our attic. We needed to get that remediated, the roof torn off and the underlying plywood, and I needed the boards that go up to form the peak over the roof treated with a mold-killing product and then painted with a mold-killing paint. I was having trouble, difficulty finding somebody, people were either mold remediators or roofers but they didn't do both. J & K was the only company I found that would tear off the roof and then while they're doing it, treat the support beams that were there. Our house has a mansard roof, and you can't stand in the attic, so people wouldn't be able to work in the attic when the roof was on. They were the only company in town for what I needed. I'd say it's an A.”

Review by
10/13/2016

“The experience was pleasant. There were complaints, but the guy basically took care of them. It was fine. It was good. Overall, my experience was a B+, with both the siding and roofing experience. I haven’t seen any leaks at this point. I don’t think the guys that work for them were anywhere like the head guy was, but that’s not any different than anything else. He wound up fixing stuff that they screwed up. Initially, after it happened, I told quite a few people about him, so I would recommend him. I would say, overall, it was a good experience. There were just a couple of things that I found that they tried to screw me over with. The head guy wound up fixing what they screwed up.”

Review by
10/13/2016

“All I can say at this point is they did really, really good work on the core structure, the core structure alone. They replaced the roof and they did a great job. However, they did a minus negative job on the doors. The doors they put in all have to be redone and I’m going to have to work with my insurance company to have somebody redo my doors. They don’t know what they’re doing with doors at all. They had to put in three doors and by the third one, they half put it together and it, too, has to be replaced. That’s the major complaint I have with them, their inability to do doors. The only other thing that they screwed up was my masonry work when they replaced the roof. They loosened the top layer of bricks and didn’t say anything about it and tried to hide it. I have yet to deal with that. It’s been over a year and I just discovered it. I didn’t go up there on the ladder and look until recently and I noticed the whole top layer of bricks have been disheveled. It should have been addressed at the time it was repaired. There was a lot of arguing on site which tells me that they, themselves, weren’t on the same page with whatever work was being done. They were hired on either by my insurance company or ServePro as a vendor to fix these things. I had little or no interaction with them due to a rebuild from a fire. In working with the insurance company or ServPro they were the communicators and they scheduled the time and date and then let us know. There was at least more than one instance when they didn’t show up or they were late for something. There seemed to be a little bit of a lack of communication with the scheduling. I am still finding roofing nails all over my property a year later and pieces of shingles. I have found broken drywall. When I do my annual flowers I’m still pulling out broken glass. Again, I don’t know how much of this was supposed to be handled by ServPro. I’m a field service guy and I clean up my jobsite on a job by job basis to the nth degree. I make my jobsite look better than when I came in. I never saw anybody put up a frame in such a quick amount of time. The understanding of architecture and engineering was there. They understood how to build the frame. Overall, I’d give them a C.”

Review by
10/13/2016

“It was a very nice experience. We actually had some other stuff done. We asked them if they could do it for us, and they said absolutely, it was not problem, and they would take care of it. We felt so comfortable with them that we already had a planned vacation with the family, and we actually left John. He told us he didn’t need to get into the house, and obviously everything was external, but he wanted to stay on track with the home. They were already getting ready to do the siding. He took the time to actually send pictures of the before and after while we were on vacation. It was kind of neat to leave the house how it was, and then come home to a complete new home. It was great. John was phenomenal in keeping us informed. Instead of a hundred percent grade, I would give them a thousand percent. My wife is a schoolteacher, and she actually put in a grade of A+. Nowadays, everybody just wants, wants, wants, but they don’t take the time to actually appreciate the people or call their boss or manager or whoever and say these people are excellent. This happened over a year ago, and when he had all that hail damage, there were people coming from out of state and all over the place. A friend of a neighbor recommended them, because he works with them as a side job. He told us that John was not a storm chaser, and he didn’t haggle or anything like that. He just reassured me and my wife. I have three little children too, and with all this construction stuff going on, he and his guys made sure the kids were safer. Obviously, being responsible parents, we made sure our kids stayed away. They actually stopped work just to let us go by. It was almost like a family run thing. Actually, for us being out of state and trusting a company to work on our house, which is our number one investment, we had a hundred percent confidence in J & K to do the work. For us to go away for a long weekend, and obviously they got the work done in that amount of time—holy cow! To trust someone with your home, I’d give them a thousand percent.”

Review by
10/13/2016

“They did some roofing work for me. They did their job, but I was angry in the process because they went and bought extra stuff without calling me and told me I owed an extra $5. I got a new roof but that was a little shady. There was a satellite dish on top of my roof and I told them I didn’t want it on the roof and asked them to put it on the side of the house. They didn’t do that either. I do have a brand new roof but there were definitely things that had me shaking my head and I wouldn’t necessarily recommend them to other people. They were there on time. Overall, I’d give them a C.”

Review by
10/13/2016

“They were great to work with. This was the first time we ever had to have anything like this done. We had hail damage, and John was very good. He was very informative about the different things that we could do on our house, as far as the siding, the roof, and everything else went. He was great to work with, and his suggestions were right on the money. The whole thing; their crew and everything was just awesome. I'd give them an A+. I have recommended them to other people too.”

Review by
10/13/2016

“The customer rep kept me informed of the process and of any obstacles they were encountering along the way. He was very present, always willing to take a phone call, and often on the site. The only thing I could think of that would have increased their grade is, while they were taking the siding off my house, sometimes they were letting it fall on my truck. After I pointed that out, they corrected it and did it right. Overall, I’d give them A+. I would definitely recommend them.”

Review by
10/13/2016

“The individual that estimated the job was there when the job was being done, and he followed up. I’ve had some issues since, but as soon as I let him know I had some issues, he was Johnny-on-the-spot. He got the issue corrected. They have very, very excellent customer service. All things considered, I’d give them an A for both the roofing and siding jobs they did for me.”

Review by
10/13/2016

“Obviously, I think they were very professional and very polite, but more so, they followed up when they said they would. They were prompt, and they did things on budget. From what I understand, the quality of the work was really good as well. This is a rental house I have, so I am only going by what I have heard. I had no complaints. My overall experience with them was an A.”

Review by
10/13/2016

“They did the job in one day, and everything was clean. My roof looks great. Overall, they would get an A+. I recommended them to a friend.”

Review by
10/13/2016

“I had to follow up on everything. I felt like I was the general contractor. I had to do a lot of cleanup myself. I would grade my overall experience as a C.”

Review by
10/13/2016

“They did a very good job, and we were very happy. We were just happy with the job they did. They did roofing and siding for me. Overall, I’d grade them A+.”

Review by
10/13/2016

“It was pretty much the gentleman who took the job. He made it an easygoing process and explained everything. What he said was what the workmen did. Overall, I’d give them an A+.”

Review by
10/13/2016

“Everything went very well. They were fast, and they did a great job. I paid what I had negotiated, so there were no unpleasant surprises. Overall, I’d give them an A+.”

Review by
10/13/2016

“They installed the roof. The work was good. Overall, I’d give them a B.”

Review by
10/13/2016

“I do not remember having any issues with the timing or process of the job at all. There were no significant issues.”

Review by
10/13/2016

“I will recommend J&K to anyone that need any type of work done. Mr. Dominic Robinson is a wonderful and trustworthy contractor.”

Review by
10/13/2016

“Everything was fine. The work was well done, and one or two issue that we had were resolved pretty quickly and done well.”

Review by
10/13/2016

“They did some roofing work for me.”

Review by
10/13/2016

“They were very easy to work with.”

Review by
10/13/2016

“My experience was positive.”

Review by
04/13/2015

“They got the work done. They repaired water damage in my bathroom which has now come back. I’d give them a B. They repaired interior water damage.”

Review by
04/13/2015

“They were very professional, and they did a good job. They repaired the damage. I found J & K Home Improvement through my insurance company. They get an A+.”

Review by
04/13/2015

“J & K Home Improvement did a good job. They did a roof replacement and gutters for me. They did good, quality work, and they had good follow-through. The person that they sent out to work with us came through afterward and followed up. The customer service was good. I was satisfied with it. They did trample some of the plants, but they did rectify it. I'd say they’re an A.”

Review by
04/13/2015

“J & K went out of their way to help me find a match for my siding. The workers cleaned everything up as they were doing the job, and when they left, it was perfect—the siding, the roof, and the cleanup. It still looks perfect today after the winter. I’d give them an A.”

Review by
04/13/2015

“They did what they said they were going to do when they said they were going to do it. They did siding work and replaced the roof. I think the roof took two days—maybe two and a half days. The siding had to wait for a product to come in, so that was just a little bit longer. Overall, it was done in two weeks. The customer service was very good. The salesman that was representing them stayed in touch and kept me informed, so I was very happy.”

Review by
04/13/2015

“They were pretty professional and pretty much everything they said they were going to do, they did. They did the roof and siding. Actually I’ve got to get them back out here for the roof though. This was due to damages to the roof. They did the work within a couple of weeks. They had it pretty schedule out. The customer service was excellent. This was my first time using this company. I’d give them a B. I think they might have missed a spot on the roof and they got like a line going there.”

Review by
04/13/2015

“They actually did a really good job, and they followed up. I can't believe they did it in cold weather, but they did, and it appears to be a fine job. They worked quickly. They took off all the siding and replaced all the siding, and they also put on a new roof and tore off all of the old one, of course. The customer service was very good. They did the roof in two days in September, and then we were waiting on windows. We also had those done, but they were from a different company. The windows didn’t come in until November, so they actually did the siding in November after the windows went in. It took them three days. The job looks fine today. I’d give them a good, solid A grade.”

Review by
04/09/2015

“I liked the time frame in which they handled it, and I liked being able to get somebody on the phone. It’s hard to find somebody you can trust. They did a new roof, a new garage door, and new siding because of storm damage. The customer service was a ten out of ten. I chose them over a different company because they were the most reasonable. Number two, they were realistic in their quoting what the insurance company bid based on the damage that was performed, and number three, the time frame, and more importantly, the quality of work that was performed. All the employees were respectful every time I called in, and they get back to you. I’d give them an A+.”

Review by
04/09/2015

“What was there not to like? I mean at the end of the day, they came, gave me a quote and the quote was good. Then they came to do the job and they did a very good job on the day. They did gutters and downspouts. I think the contact to them was through my insurance company so they obviously have a connection with the insurance company, hence they were quite responsive. I had a slight delay with them because the person that did the quotation had to take some emergency time off but that was OK and the communication was good. It worked well. I’d give them an A+. I chose them over a different company because I went to three other companies to do my gutters and downspouts and none of those 3 companies could do the job for the cost that the insurance company was paying out. I went to the insurance company and told them to find me somebody that can do it for what you’re paying and they put me through to J & K because I have a relationship with them. J & K came and did it all for the price that they set for the claim.”

Review by
04/09/2015

“They did a very good job, and they were very professional. The roof looks great. They came out to the house and went over the report in detail. They were very concerned about every little thing, and they had everything buttoned up. When we called, he called right back, and he was very understanding about the insurance check and having to wait. They were very professional. They cleaned up very nicely after themselves. They actually found something the other roofers did wrong and corrected it. We were very happy with them. The customer service was very personable. He explained everything very carefully, and he treated me as if I was the homeowner, as he should have; a lot of times, the men don’t treat women the same way, so I appreciated that. They did a great job all the way around. I chose them because they worked with our insurance company. They were A+.”

Review by
04/09/2015

“We had a great experience with them. Jerry was the one that came out, and he was just great. He went through it line by line and explained everything. He was a really good guy. We had storm damage, and they did a roof and siding. Every time I called customer service, they answered the phone and answered whatever I needed. I chose J & K Home Improvement because a house three doors down from me was getting a new roof through them. I saw how well they did their roof, so I went over there and asked them for a card. Jerry was there at the time, and he gave me his card and told me to give him a call when I wanted him to go check out our house. It was a rental house that I needed to have fixed. He called me within three days, and we went by the house. He gave me an estimate, and the job was done within, like, a month. I was very pleased. They’re absolutely an A.”

Review by
04/09/2015

“They worked with me on everything, like dealing with the insurance and all that. They did roof and siding work for me. Jerry was very good to deal with—he was the salesman. I chose them because they did a roof for my parents a couple of years ago, and my parents were happy with them.”

Review by
04/09/2015

“They did phenomenal work. They did the roof for me and made sure that everything was to my liking. The customer service was accommodating and very professional. I couldn’t ask for a better roofer. I’d give them a triple A+. I can’t say enough about those guys. If I was going to have any other work done, they’d be the first people I’d call.”

Review by
04/09/2015

“They did what they said they were going to do in a timely manner and neat fashion. They did siding and roof. I really didn’t deal with their customer service very much, Jerry, the sales guy did a great job. I chose them over a different company because I’d known them for a few years. I’d worked with them on different projects. I’d give them B+.”

Review by
04/08/2015

“They were timely. The job was very cut and dry, but they were able to pull it together in a timely fashion. Also, the salesman was very personable and knowledgeable—that always helps. They installed my roof. They removed the existing shingles and installed a new roof, and they got the job done in the time frame that I wanted. They were excellent.”

Review by
04/08/2015

“They were willing to discuss my concerns and discuss the financial arrangement which was very good. They did a roof for me. The customer service was very good. I chose them over a different company because of the price. I’d give them an A.”

Review by
04/08/2015

“I think they did a very good job. They repaired the roof, and it was outstanding. They took care of all the other little discrepancies that were maybe beyond the scope of the insurance claim. They gave me good service. They were fair. They worked with the insurance company, and they were very easy to get to. The sales rep, whose name was Erik, came out to the house, and he was very thorough without being longwinded about it. He got me an estimate and worked with the insurance. He came out several times to look at the job and then work with the insurance company, so he really took care of that. They were definitely an A. They were recommended by my insurance, and I recommend them to everybody.”

Review by
04/08/2015

“I liked the fact that they did a wonderful and thorough job—especially when they came in for the initial inspections. The roofer went on the roof, and he was up there for a good hour or hour and a half inspecting the entire roof and determining exactly what needed to be done. I was very pleased with the job that he did. J & K Home Improvement was recommended by my insurance company. They did exactly what they said they were going to do, and they did a really nice job. I’d give them an A.”

Review by
04/07/2015

“They came when they said they would, and they did everything they said they would do. They did a roof and some siding for me. The guy who came out first was very polite. They did a really good job. Joe was really nice and very professional. He was referred to me by someone else who’d had him do work. My friend used him, and she was really satisfied with him. He lived up to my expectations. I’d probably give them an A.”

Review by
04/07/2015

“They were great. They did a great job. They cleaned up. They came when they said. The salesman was nice. They did my roof. They re-shingled my roof. The thing I liked about their customer service was that they returned all our calls promptly and came out when they said they would. I chose them over a different company because they had a good price and they were recommended. I’d give them A+.”

Review by
04/07/2015

“J & K Home Improvement was fine. They were very attentive. The supervisor was here every day and kept me up to date on exactly what was going on, and it was very nice to know what was going on. They replaced the shingles that had been damaged from hail. I chose them over a different company because they just really followed up. I had a couple of other estimates, but these guys were just there all the time, and they were recommended by the insurance company—I guess that was part of the reason I used them. The customer service was right on time—excellent. Their grade would be an A+.”

Review by
04/07/2015

“They were prompt. They did everything they said they were going to do, and they did a great job. They put on a new roof and new gutters on one side of my house. As far as customer service, I didn’t have any issues at all. He was there when he said he was going to be there, and he got the work done when he said he was going to get it done. I thought he was very personable when he came to the door. He seemed like he knew what he was talking about, so I just made the decision to go with them. I’d give them an A+. I would definitely use them again, and I’ve referred them to neighbors.”

Review by
04/07/2015

“They were friendly and clean. They did exactly what they said they’d do. They took care of all my needs. They did roofing and siding for me. They replaced my roof and replaced two sides of the house. The customer service was excellent. I chose them because they were going to handle everything for me. There was a hailstorm, and I had quite a bit of damage, and they were going to run the whole job for me. I’d give them A- because it could have been done just a little faster—that would be my biggest complaint, and that wasn’t really a complaint. They had a couple of subcontractors come in to do some minor work, and that just took a little time.”

Review by
04/07/2015

“I thought they did fine work and I thought that they seemed to be very reasonable and very honest. They had good service. They did roofing work for me. They put a new roof on, new shingles and gutters. The customer service was good. The guy that was running the thing was always available to talk to me and answer questions. He just seemed to make me feel pretty important. The reason I chose them over a different company is because they were recommended by my insurance company. They had a list of recommended people so that’s where I got the initial contact, which originally made me think that because it was through the insurance company they might try to lowball the bids and stuff but it wasn’t. That’s where I initially got the name of the company. I’d give them an A.”

Review by
04/07/2015

“The salesperson was excellent. He was really, really good. They did some roof repair. I thought the guy was really professional, and even the guys that came out and did the work were professional and well spoken. They were good guys. The whole experience was really enjoyable for me. I chose them because a friend of mine gave me a different salesperson’s name, and when I called, he no longer worked with the company, so they gave me the other guy’s name. If he hadn’t come here and talked to me, I probably wouldn’t have used this company. Maybe they have other salesmen who are just as good, but he really talked me into it. I had received other estimates other than his, so I had choices, but I chose him. I’d give them an A+.”

Review by
04/07/2015

“They were very quick with what they were doing, and they were working along well. They didn’t stop. I’ve seen some guys for other houses that were just sitting around. These guys stayed busy and had it done in a short time. My neighbors—all of them—were saying how impressed they were with the way they did it. They did an excellent job. They have great customer service. They did the roof and the gutters—they replaced the whole thing. I chose them because the guy that came here to sign me up was recommended by somebody my son works with, and he wasn’t holding back on giving me information, whereas the other one didn’t want to give me a lot of stuff. That’s why I like these guys. It was totally professional. They knew what they were doing, and I was very happy with them. I even passed out their cards to a couple of my neighbors. They’re A+.”

Review by
04/07/2015

“He was supposed to come back out here and do something but he never did. He was tied up he said. He was supposed to do one more thing to that roof but he never did because at that particular time he said he was busy. He did the siding and the roofing and whatever but there was another piece. He did repair on the roof. They did a good job. The reason I chose them over a different company is because I think my insurance recommended him because I never had to go through anything like that. Other than them not doing that last little thing they did a good job. I’d give them a B. I probably would recommend them to friends but then you’ve got to stand on your word too. Don’t just get the money and then forget what you said. They would have definitely gotten an A if they had come back and did the extra work they promised.”

Review by
04/07/2015

“He did a good job. He did everything right, fast, and clean. Everything that fell down from the roof they picked up, and they left everything clean. I was happy. They replaced my roof. The people that were working there were nice and polite, and they cleaned up after they were through doing the roof. He did a good job. He’s gentle, and he knows what he’s talking about. He was very fair, and he was good. The people that work for them are nice. I’d give them an A. The reason I chose them over a different company is because I had the feeling that he was sincere in what he was talking about and stuff like that. I had another roof man for many years but in another building he did something that I didn’t like so for that he was out. This one seems better and I did like him and the way he was explaining to me.”

Review by
04/07/2015

“J & K is excellent. I liked their professionalism, the way they did the job, and their cleanliness. You wouldn’t even know there had been roofers here when they left. I would recommend them in a heartbeat. I’m so glad I chose them. They’re an A+++.”

Review by
04/07/2015

“I liked everything about them. They did a whole new roof. They were efficient, thorough, and clean, and their customer service was very good. I chose them because they did work in my area, so I got their number, and I was very happy with them. They were excellent—an A-grade company.”

Review by
04/07/2015

“They were very thorough and on time. They replaced my roof. They had great communication; they talked to me every time I had any questions. When the gentleman came out to visit me, I grilled him on a bunch of questions, and he had all the right answers. J & K Home Improvement is A+.”

Review by
04/07/2015

“I had a great experience. They were clean and very professional. They did a new roof. I liked that the customer service was very polite, very courteous, and very clean. I’d give J & K Home Improvement an A.”

Review by
04/07/2015

“They did a good job. They did my roof and gutters. Their customer service was great. Everything they did was great. I chose them over a different company because they were great. I’d give them an A.”

Review by
04/07/2015

“J & K was very neat. They did what they said they were going to do, and they did a great job. They replaced our roof and our siding. The customer service was very good, and any time I called, they responded right away. They’re A+.”

Review by
04/07/2015

“J & K Home Improvement was consistent and thorough. They did my roof and siding. They were prompt to return calls. I chose them over a different company because they were recommended by our insurance. They get an A grade from me.”

Review by
04/07/2015

“They’re good guys, and they did good work. They were fast. Anything that we had questions about, they answered. They put on a new roof and new gutters. The customer service is great. I’d give J & K Home Improvement an A+.”

Review by
04/07/2015

“I thought they were fine, and I had no problems with cleanup. Everything was great. They replaced my roof. The customer service was nice to work with. I’m sure we would give them an A.”

Review by
04/07/2015

“They did the roof, siding, and window vents. They were on time and professional, and the customer service was good. If I needed anything, I’d call them, and they were there within the week. They’re grade-A company.”

Review by
04/07/2015

“I had some storm damage, and J & K replaced the front half of the roof for me. It’s gorgeous. I’m perfectly happy with the job they did and their follow-up. They’re definitely an A+ company. They did a great job.”

Review by
04/07/2015

“I liked everything about them. They were courteous, and the customer service was great. They did the roofing and some gutter work. I chose them because of trust and word of mouth. They’re A+.”

Review by
04/07/2015

“The service was good. We dealt with Joe, and he was very friendly and very knowledgeable. They did my roof and the front siding. The customer service was very good. I’d give them an A grade.”

Review by
04/07/2015

“They showed up when they were supposed to, and they cleaned up very well. They cleaned up the yard, which was important. They replaced the siding, the roof, and the shutters. The customer service was very good. I chose J & K Home Improvement because they came highly recommended to us from a friend. They get an A from me.”

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