J & K Home Improvement & Restoration
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

J & K Home Improvement & Restoration has received 4.7 out of 5 stars based on 176 customer surveys.
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5th year as a Best Pick Call
"J & K has held quality workmanship at its core from the very beginning. Over the years, we have grown from a small business to a general contractor, but we learned never to forget the ethics that have guided us since our founding. We are committed to delivering quality, value, integrity, and great service to our customers."

Brent Lee | President
Company Information
Services Offered
J & K installs complete roofing systems for sloped and flat roofs on commercial, industrial, and residential properties. The company also installs siding, seamless gutter systems, windows, and doors. Additionally, J & K offers remodeling services and water and fire damage restoration.
Minimum Job
Projects require a $1,000 minimum.
Warranty
J & K offers a ten-year limited workmanship warranty and honors the GAF Weather Stopper System Plus Ltd. Warranty or Golden Pledge Ltd. Warranty as well as the CertainTeed SureStart PLUS Warranty.
Company History
J & K was founded in 2005.
Distinctions
The company is a GAF Master Elite Roofer, a CertainTeed ShingleMaster, and a member of the National Roofing Contractors Association.
Employee Information
Employees wear uniforms with ID badges, drive marked vehicles, and have undergone background checks.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton
Address
1335 Industrial Drive
Itasca, IL 60143
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
8:00 am - 5:00 pm
Sun
Closed
Licenses
#104-015042

Compiled Score:

J & K Home Improvement & Restoration has received 4.7 out of 5 stars based on 176 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/25/2019

“They completed the job on time.”

Review by
08/16/2019

“I would like to recognize Jason for his exceptional service.”

Review by
08/14/2019

“There were some issues for callbacks that we had. I went through the general contractor to get anything resolved.”

Review by
08/13/2019

“Frank the adjuster provided great service.”

Review by
08/03/2019

“Great company to work with I would recommend them to friends and family for work.”

Review by
08/01/2019

No review comments provided

Review by
07/31/2019

“Everyone on the team.”

Review by
07/31/2019

“John Lee, the construction manager, gave me outstanding service. He remembered every detail that I requested. He communicates well and keeps the customer informed. He is honest and trustworthy.”

Review by
07/31/2019

No review comments provided

Review by
07/30/2019

“I would like to recognize Dominic, he was a very pleasant man to work with.”

Review by
07/29/2019

“I would like to recognize Frank Padilla for his exceptional service. He was the main contractor. He was responsive to my calls and took care of the things I asked for.”

Review by
07/29/2019

“Frank, my salesperson, was great.”

Review by
07/29/2019

“J & K Home Improvement provides excellent service with excellent people.”

Review by
07/29/2019

“I would like to recognize John for his exceptional service. He was the one who took care of us.”

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

“I would like to recognize John Lee for his exceptional service.”

Review by
07/27/2019

“They exceeded my expectations!”

Review by
07/27/2019

No review comments provided

Review by
07/26/2019

“They exceeded our expectations. They worked with our insurance company and did all the work to perfection.”

Review by
07/26/2019

“They exceeded our expectations. They worked with our insurance company and did all the work to perfection.”

Review by
10/03/2018

“I was satisfied with the project from start to finish. I didn't have to do a lot of follow up. They were on time with the quote, the paperwork, and showing up to finish the job. They were on schedule. It was a good experience.”

Review by
10/03/2018

“I would like to recognize everyone I worked with for their exceptional service.”

Review by
10/02/2018

“I am satisfied with the overall job and with them getting everything picked up. There were lots of nails in my yard, but they cleaned up pretty good. They wheeled around a machine with a big magnet on it and they went around a couple of times since I have two dogs. You could hear the nails clicking to the magnet and I thought it was good to do.”

Review by
10/02/2018

“I was most satisfied with the quality of the work.”

Review by
10/02/2018

“I was satisfied with the customer support, having one point of contact that was responsive and the quality of work was very good.”

Review by
10/02/2018

“Steve Kightlinger did a considerable amount of extra work to make sure we were satisfied. Much appreciated!”

Review by
10/02/2018

“They worked very fast.”

Review by
10/02/2018

“They did a great job.”

Review by
10/02/2018

No review comments provided

Review by
10/02/2018

“I was most satisfied with their willingness to work with you and how they came up with the final proposal.”

Review by
10/02/2018

“I would like to recognize the sales manager. He did all of the arranging with us and he was outstanding.”

Review by
10/02/2018

“I would like to recognize the sales manager. He followed up and was very accommodating.”

Review by
10/02/2018

“Its a great company overall I was very satisfied with there work.”

Review by
10/02/2018

“It's been some time, but I would recognize Joe Kim, the supervisor overseeing and coordinating the project. All of his workers seemed to be very professional. They were very well coordinated and just did a good job all in all. I would highly recommend them.”

Review by
10/02/2018

“Joe has always been great and the workers were good. I would recommend the company as a whole. I feel they are honest with the job, work, and what they present to the customer.”

Review by
10/02/2018

“They were consistent and just were short one section but they were on time and did everything”

Review by
10/02/2018

“I don't have confidence in the company right now. It's in the middle of the job - not completed yet. The project manager, in the beginning, did a good job. But he doesn't return my phone calls. I know he's busy moving from state to state. I don't even know the status with the company. I'm up against an October 19th deadline to have this work completed, and it's major. A tornado hit my house. The two skylights in the roof didn't look damaged, and they put on the new roof. Then the insurance company said they had to do the skylights because otherwise the warranty on the roof will not hold. J & K Home Improvement said that was not correct. Now I can't get anybody to return my calls, so I'm not in a very good spot right now.”

Review by
10/02/2018

“After they left, I saw a lot of flaws in their work.”

Review by
10/01/2018

“good job”

Review by
09/26/2018

“Overall it was a good experience.”

Review by
09/26/2018

“Well, initially there was some changes that happened with the outlined process. The insurance company selected me for a random audit so there was some disconnect with coverage from my insurance. It was no fault of their own of the random selection and when that changed J & K Home Improvement stepped up and helped fill in the gaps and helped me understand the process. They did what I felt they should do as a company to meet the client in the middle. Overall I was pleased.”

Review by
09/26/2018

“they did a follow up”

Review by
09/26/2018

“I would like to recognize Jerry for his exceptional service. He was great to work with.”

Review by
09/26/2018

“Overall they did a really great job.”

Review by
09/26/2018

“they were willing to return to job to fix problems.”

Review by
09/26/2018

“I like the quality of the shingles that I have. I like the products—the gutter, the soffit, the fascia. They did my garage roof a year and a half ago, and I like those products. I like the quality of the products.”

Review by
09/19/2018

No review comments provided

Review by
09/18/2018

“They exceeded my expectations.”

Review by
09/18/2018

“They exceeded my expectations.”

Review by
09/18/2018

“The quality of workmanship exceeded my expectations.”

Review by
09/18/2018

“Their timing was exceptional.”

Review by
09/17/2018

“The whole process exceeded my expectations. The biggest thing was being able to see samples prior to the install and having the installation window done in one day. It was extremely convenient. The quality of the work was awesome.”

Review by
09/17/2018

“Jerry was great with follow-ups and his communication was great.”

Review by
09/17/2018

“The company exceeded in communication and quality of work.”

Review by
09/17/2018

“The job is ongoing and so far they have been great with communication.”

Review by
09/17/2018

“They met my expectations because the roof is good and my grandson is a roofer, and he said they were excellent.”

Review by
09/17/2018

No review comments provided

Review by
09/17/2018

“Basically, they did what they said they were going to do did it in a professional manner.”

Review by
09/17/2018

“Dominique was very good.”

Review by
09/17/2018

“They were quick and they did everything on time.”

Review by
09/17/2018

“They met or exceeded my expectations in roofing.”

Review by
09/17/2018

“I was overall satisfied.”

Review by
09/17/2018

“Overall, the whole team was good.”

Review by
09/17/2018

“Some things that are important to me are that when a company tells you the schedule; then they should show up on time. It is hard to get a commitment from people but they were committed. They told me what and how they were going to do things. They explained what we needed to do to be ready. I was never surprised by anything. They told me the price and it was accurate. They went above and beyond to communicate with State Farm about the new roof and siding. I did not have to worry.”

Review by
09/17/2018

“They met my expectations in all areas; they exceeded in providing quality materials.”

Review by
09/17/2018

“They were great with effectively communicating issues and then addressing and resolving them.”

Review by
09/17/2018

“I was impressed with the follow up.”

Review by
09/17/2018

“Frank Padilla should be recognized.”

Review by
09/17/2018

“I would like to recognize the project manager. I believe his name was John.”

Review by
09/17/2018

“I would like to recognize the head guy but I can't remember his name.”

Review by
09/17/2018

“They came in at a good price but their performance was really horrible. Some of the shingles don't sit right and I'm still finding nails in my yard, driveway, and backyard where my children play.”

Review by
09/17/2018

“My expectations for the roof were met.”

Review by
09/16/2018

“Workmanship. Workers were very polite. Cleaned area well.”

Review by
11/16/2017

“I think they did good work. It was a roof. I would give them an A-.”

Review by
11/16/2017

“They were very persistent with the insurance people to make sure that the job got done the way that it should. They did my roof at my old house. I'd give it an A.”

Review by
11/16/2017

“Their prices were reasonable, and they basically did what they said they were going to do. They installed a new roof. I'd give them an A.”

Review by
11/16/2017

“I liked everything across the board—they were fantastic. Joe was awesome. They took care of a roof for me. I'd give it an A+.”

Review by
11/16/2017

“Under budget, on time, great follow through, good people, good quality work. They did a roof. I'd give them an A grade.”

Review by
11/16/2017

“I liked their personal service; they were very involved and just took a real strong interest in the entire project. It was a rather big roof project, and John, the project manager, personally made sure things were done right. I was very happy with their involvement. I would say they get an A+, I was pretty happy with it. I thought they knew what they were doing, and they had quite a large crew out there that seemed to know what they were doing, from my limited knowledge of that area. They were very neat, they were very organized. It went pretty much as they said it was going to go. Nothing went off base at all.”

Review by
11/16/2017

“We really liked working with Joe Kim. He was really easy to work with and very helpful. He did a great job of explaining all the details for all the different options for the roof that we got, he was really helpful. He was very patient with us. They did work for the roofing. I would give it an A rating. There were some things they had to come back and fix, but I think it was just because of how old the other roof was. There were some things they had to fix with the gutters and whatnot. Everything was fine though.”

Review by
11/16/2017

“They did the job. The guy I worked with, Joe, was very easy to get along with, and the job held up well. We'll see if it continues to hold up, but overall it held up well, so it was an OK experience. They put on a new roof for me, a designer roof, and they also put on some new siding, sort of a wood-textured type siding. I say they get an A.”

Review by
11/16/2017

“I liked everything from start to finish. J & K Home Improvement & Restoration was doing roofing for me. They were A+. They were just superb. They did it in the winter, and there was lots of snow, and they were right on top of it waiting for the snow to melt and it couldn't have been done better if we tried. Excellent.”

Review by
11/16/2017

“They were here while I was at work doing the roof and I got home—you would never even know anyone was even here. I had to do a double take to see if the roof was done. They did roofing work and just a few other minor things. I'd grade them as an A+, definitely.”

Review by
11/16/2017

“The person that I dealt with was courteous, and the work was good work. I haven't had any problems with it. They did a roofing and they also did some siding. I'd give it an A rating.”

Review by
11/16/2017

“The roof was the wrong color. They missed some basic detail, the attention to detail wasn't there. Other than that, it was great. They were on time. They also subcontract out all the work. They're not very clear on that. I'm not trying to denigrate their business, it's just they have a lack of internal support. The work done was awesome. They did a great job, but wrong color. I'd give them a D.”

Review by
11/03/2017

“They did exactly what they said they were going to do. They did siding and roofing. We did two jobs with them. I would rate them with an A. They did everything they said they were going to do. I dealt with Joe. He’s the J in J & K, and his follow up was excellent, so I'd give him an A, too. It was exactly when they said they were going to do it. They did a good job of cleaning up. Joe knew what he was doing. I think if I had other work that he did, he'd be the first person I'd call.”

Review by
11/03/2017

“They were very prompt, cleaned up after themselves, and did everything the way it was supposed to be done with no call back. It was interior work. J & K, if they didn't do it, supplied the person that did the top of the dormer, they didn't do the whole roof per the insurance company. It was large repair because it was the whole top of the dormer, and then they did the inside repair from the water damage from water leaking from the roof. I'd rate them as an A.”

Review by
11/03/2017

“All the joints started cracking again, but everything is good inside. A tree fell onto my house, and they did all the repairs from the insurance, the roofing, siding, and interior molding. Because the molding started cracking again, I spoke with the insurance. They warranty for a year or something, but all the molding is cracking. It's mediocre, and I wasn't satisfied. They did good work, but it didn't last. I don't know if they didn't use the right material on the crown molding, because I had the crown molding for two years and it never cracked. The way I did it, it never cracked.”

Review by
11/03/2017

“They did a good job. They were very good. I liked the sales guy. He really explained the quality of the material and the approach. He just seemed to know what he was doing, maybe that's because he's a good salesman or maybe it's because he really knows what he's doing. They came on time, they did what they said they were going to do, we had a nice roof before we moved. It was good. I'd give them an A. Instead of getting it done in one day, they actually had to come back the next morning, but they were pretty much done when it got dark. They were good, but there was some damage to the foliage around the house. I don't think it was avoidable, but that was the only thing left over is that some of the shrubs and flowers were a little bit squished. But they picked up all the material. There were a couple things they missed, but very minor. They seemed to know what they were doing. I definitely would recommend them, these guys did a good job. Their rates were fair, too. I talked to three different people and they were right in the middle.”

Review by
11/03/2017

“It was very good. I liked the whole thing. I can't say enough good things about it. As a matter of fact, I've had work done on new homes, refurbishing homes, all kinds of work done, maintenance on my own home—I've never experienced a contractor who's easy to work for and followed up as well as they did. It was just amazing. I can't say enough about it. They put a new roof on my house. It's an A+. I call and within ten minutes I'd have a call back. I live in Illinois, and my daughter is having a roof put on in Wisconsin, and John would not take the job because he couldn't service it. He said if he couldn't service the job, he wouldn't take it, and that was going to be like a ten-thousand-dollar job. They get a lot of credibility with me. They're pretty good. I can't give them enough praise.”

Review by
11/03/2017

“We had a very unique need. My husband had a lung disease, and we had mold in our attic. We needed to get that remediated, the roof torn off and the underlying plywood, and I needed the boards that go up to form the peak over the roof treated with a mold-killing product and then painted with a mold-killing paint. I was having trouble, difficulty finding somebody, people were either mold remediators or roofers but they didn't do both. J & K was the only company I found that would tear off the roof and then while they're doing it, treat the support beams that were there. Our house has a mansard roof, and you can't stand in the attic, so people wouldn't be able to work in the attic when the roof was on. They were the only company in town for what I needed. I'd say it's an A.”

Review by
11/03/2017

“J & K did what they said they were going to do, they showed up when they were supposed to, and did everything that we had contracted to do with them. It was roofing. I would give them an A.”

Review by
11/03/2017

“They provided service to us a couple years ago. They put a new roof on our condominium building. They were incredibly professional, very reliable, and they did their work very, very well. I'd give them an A+.”

Review by
11/03/2017

“The service guys were on time, neat. He was really helpful. He walked me through everything. It was a pretty positive experience. I'm happy with it. They were taking care of a roof. I'd give it an A+. I was really impressed with the cleanliness. There was not one nail on the ground.”

Review by
11/03/2017

“I thought they did a really good job. They were quick. He took care of everything. I didn't have to do anything. They were doing the roof and the gutters. There was a hailstorm, and all I did was make the claim, and the guy at J & K took care of everything. I'd rate them as an A.”

Review by
11/03/2017

“Their workmanship was good. They were on time and they started off doing work through an insurance company, that's how I got them, and then we liked them so much we had the rest of the house done. They did fascia and soffit. The original was fascia and soffit and roof repair because a tree fell on it. I'd grade them as an A.”

Review by
11/03/2017

“I had a pretty good experience with J & K Home Improvement & Restoration. The guy who I spoke with was pretty thorough and explained things, and I raised one concern and he addressed it rather quickly, so I was pretty happy with that. They did some roof patching, a couple of shingles that they needed to replace. I had the best experience with them, that's an A+.”

Review by
11/03/2017

“They were really quick. They were knowledgeable and they put out professional and quality work. It was really a smooth transaction with them. They took care of our insurance for our roofing. I'd rate them an A+. They were really responsive every time we called them with a question or anything. We had a good person to deal with. They came when they said they would and actually did take care of it really quickly.”

Review by
11/03/2017

“They did a really nice job for me. They did roof work, roof repair from storm damage, and they also did inside repair from the leakage that resulted from the storm damage on the roof. I would give them an A grade. I don't know if it was their fault or not, this had been going on since March and we just got finished in October. I'm not sure how much of that hold up was internal.”

Review by
11/03/2017

“They were really helpful at getting material and stuff. They were doing roofing. I'd grade them with an A.”

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