“I was satisfied with the project from start to finish. I didn't have to do a lot of follow up. They were on time with the quote, the paperwork, and showing up to finish the job. They were on schedule. It was a good experience.”

“I would like to recognize everyone I worked with for their exceptional service.”

“I am satisfied with the overall job and with them getting everything picked up. There were lots of nails in my yard, but they cleaned up pretty good. They wheeled around a machine with a big magnet on it and they went around a couple of times since I have two dogs. You could hear the nails clicking to the magnet and I thought it was good to do.”

“I was most satisfied with the quality of the work.”

“I was satisfied with the customer support, having one point of contact that was responsive and the quality of work was very good.”

“Steve Kightlinger did a considerable amount of extra work to make sure we were satisfied. Much appreciated!”

“They worked very fast.”

No review comments provided

“I was most satisfied with their willingness to work with you and how they came up with the final proposal.”

“I would like to recognize the sales manager. He did all of the arranging with us and he was outstanding.”

“I would like to recognize the sales manager. He followed up and was very accommodating.”

“Its a great company overall I was very satisfied with there work.”

“It's been some time, but I would recognize Joe Kim, the supervisor overseeing and coordinating the project. All of his workers seemed to be very professional. They were very well coordinated and just did a good job all in all. I would highly recommend them.”

“Joe has always been great and the workers were good. I would recommend the company as a whole. I feel they are honest with the job, work, and what they present to the customer.”

“They did a great job.”

“They were consistent and just were short one section but they were on time and did everything”

“I don't have confidence in the company right now. It's in the middle of the job - not completed yet. The project manager, in the beginning, did a good job. But he doesn't return my phone calls. I know he's busy moving from state to state. I don't even know the status with the company. I'm up against an October 19th deadline to have this work completed, and it's major. A tornado hit my house. The two skylights in the roof didn't look damaged, and they put on the new roof. Then the insurance company said they had to do the skylights because otherwise the warranty on the roof will not hold. J & K Home Improvement said that was not correct. Now I can't get anybody to return my calls, so I'm not in a very good spot right now.”

“After they left, I saw a lot of flaws in their work.”

“good job”

“Overall it was a good experience.”

“Well, initially there was some changes that happened with the outlined process. The insurance company selected me for a random audit so there was some disconnect with coverage from my insurance. It was no fault of their own of the random selection and when that changed J & K Home Improvement stepped up and helped fill in the gaps and helped me understand the process. They did what I felt they should do as a company to meet the client in the middle. Overall I was pleased.”

“they did a follow up”

“I would like to recognize Jerry for his exceptional service. He was great to work with.”

“Overall they did a really great job.”

“they were willing to return to job to fix problems.”

“I like the quality of the shingles that I have. I like the products—the gutter, the soffit, the fascia. They did my garage roof a year and a half ago, and I like those products. I like the quality of the products.”

No review comments provided

“They exceeded my expectations.”

“They exceeded my expectations.”

“The quality of workmanship exceeded my expectations.”

“Their timing was exceptional.”

“The whole process exceeded my expectations. The biggest thing was being able to see samples prior to the install and having the installation window done in one day. It was extremely convenient. The quality of the work was awesome.”

“Jerry was great with follow-ups and his communication was great.”

“The company exceeded in communication and quality of work.”

“The job is ongoing and so far they have been great with communication.”

“They met my expectations because the roof is good and my grandson is a roofer, and he said they were excellent.”

No review comments provided

“Basically, they did what they said they were going to do did it in a professional manner.”

“Dominique was very good.”

“They were quick and they did everything on time.”

“They met or exceeded my expectations in roofing.”

“I was overall satisfied.”

“Overall, the whole team was good.”

“Some things that are important to me are that when a company tells you the schedule; then they should show up on time. It is hard to get a commitment from people but they were committed. They told me what and how they were going to do things. They explained what we needed to do to be ready. I was never surprised by anything. They told me the price and it was accurate. They went above and beyond to communicate with State Farm about the new roof and siding. I did not have to worry.”

“They met my expectations in all areas; they exceeded in providing quality materials.”

“They were great with effectively communicating issues and then addressing and resolving them.”

“I was impressed with the follow up.”

“Frank Padilla should be recognized.”

“I would like to recognize the project manager. I believe his name was John.”

“I would like to recognize the head guy but I can't remember his name.”

“They came in at a good price but their performance was really horrible. Some of the shingles don't sit right and I'm still finding nails in my yard, driveway, and backyard where my children play.”

“My expectations for the roof were met.”

“Workmanship. Workers were very polite. Cleaned area well.”

“I think they did good work. It was a roof. I would give them an A-.”

“They were very persistent with the insurance people to make sure that the job got done the way that it should. They did my roof at my old house. I'd give it an A.”

“Their prices were reasonable, and they basically did what they said they were going to do. They installed a new roof. I'd give them an A.”

“I liked everything across the board—they were fantastic. Joe was awesome. They took care of a roof for me. I'd give it an A+.”

“Under budget, on time, great follow through, good people, good quality work. They did a roof. I'd give them an A grade.”

“I liked their personal service; they were very involved and just took a real strong interest in the entire project. It was a rather big roof project, and John, the project manager, personally made sure things were done right. I was very happy with their involvement. I would say they get an A+, I was pretty happy with it. I thought they knew what they were doing, and they had quite a large crew out there that seemed to know what they were doing, from my limited knowledge of that area. They were very neat, they were very organized. It went pretty much as they said it was going to go. Nothing went off base at all.”

“We really liked working with Joe Kim. He was really easy to work with and very helpful. He did a great job of explaining all the details for all the different options for the roof that we got, he was really helpful. He was very patient with us. They did work for the roofing. I would give it an A rating. There were some things they had to come back and fix, but I think it was just because of how old the other roof was. There were some things they had to fix with the gutters and whatnot. Everything was fine though.”

“They did the job. The guy I worked with, Joe, was very easy to get along with, and the job held up well. We'll see if it continues to hold up, but overall it held up well, so it was an OK experience. They put on a new roof for me, a designer roof, and they also put on some new siding, sort of a wood-textured type siding. I say they get an A.”

“I liked everything from start to finish. J & K Home Improvement & Restoration was doing roofing for me. They were A+. They were just superb. They did it in the winter, and there was lots of snow, and they were right on top of it waiting for the snow to melt and it couldn't have been done better if we tried. Excellent.”

“They were here while I was at work doing the roof and I got home—you would never even know anyone was even here. I had to do a double take to see if the roof was done. They did roofing work and just a few other minor things. I'd grade them as an A+, definitely.”

“The person that I dealt with was courteous, and the work was good work. I haven't had any problems with it. They did a roofing and they also did some siding. I'd give it an A rating.”

“The roof was the wrong color. They missed some basic detail, the attention to detail wasn't there. Other than that, it was great. They were on time. They also subcontract out all the work. They're not very clear on that. I'm not trying to denigrate their business, it's just they have a lack of internal support. The work done was awesome. They did a great job, but wrong color. I'd give them a D.”

“They did exactly what they said they were going to do. They did siding and roofing. We did two jobs with them. I would rate them with an A. They did everything they said they were going to do. I dealt with Joe. He’s the J in J & K, and his follow up was excellent, so I'd give him an A, too. It was exactly when they said they were going to do it. They did a good job of cleaning up. Joe knew what he was doing. I think if I had other work that he did, he'd be the first person I'd call.”

“They were very prompt, cleaned up after themselves, and did everything the way it was supposed to be done with no call back. It was interior work. J & K, if they didn't do it, supplied the person that did the top of the dormer, they didn't do the whole roof per the insurance company. It was large repair because it was the whole top of the dormer, and then they did the inside repair from the water damage from water leaking from the roof. I'd rate them as an A.”

“All the joints started cracking again, but everything is good inside. A tree fell onto my house, and they did all the repairs from the insurance, the roofing, siding, and interior molding. Because the molding started cracking again, I spoke with the insurance. They warranty for a year or something, but all the molding is cracking. It's mediocre, and I wasn't satisfied. They did good work, but it didn't last. I don't know if they didn't use the right material on the crown molding, because I had the crown molding for two years and it never cracked. The way I did it, it never cracked.”

“They did a good job. They were very good. I liked the sales guy. He really explained the quality of the material and the approach. He just seemed to know what he was doing, maybe that's because he's a good salesman or maybe it's because he really knows what he's doing. They came on time, they did what they said they were going to do, we had a nice roof before we moved. It was good. I'd give them an A. Instead of getting it done in one day, they actually had to come back the next morning, but they were pretty much done when it got dark. They were good, but there was some damage to the foliage around the house. I don't think it was avoidable, but that was the only thing left over is that some of the shrubs and flowers were a little bit squished. But they picked up all the material. There were a couple things they missed, but very minor. They seemed to know what they were doing. I definitely would recommend them, these guys did a good job. Their rates were fair, too. I talked to three different people and they were right in the middle.”

“It was very good. I liked the whole thing. I can't say enough good things about it. As a matter of fact, I've had work done on new homes, refurbishing homes, all kinds of work done, maintenance on my own home—I've never experienced a contractor who's easy to work for and followed up as well as they did. It was just amazing. I can't say enough about it. They put a new roof on my house. It's an A+. I call and within ten minutes I'd have a call back. I live in Illinois, and my daughter is having a roof put on in Wisconsin, and John would not take the job because he couldn't service it. He said if he couldn't service the job, he wouldn't take it, and that was going to be like a ten-thousand-dollar job. They get a lot of credibility with me. They're pretty good. I can't give them enough praise.”

“We had a very unique need. My husband had a lung disease, and we had mold in our attic. We needed to get that remediated, the roof torn off and the underlying plywood, and I needed the boards that go up to form the peak over the roof treated with a mold-killing product and then painted with a mold-killing paint. I was having trouble, difficulty finding somebody, people were either mold remediators or roofers but they didn't do both. J & K was the only company I found that would tear off the roof and then while they're doing it, treat the support beams that were there. Our house has a mansard roof, and you can't stand in the attic, so people wouldn't be able to work in the attic when the roof was on. They were the only company in town for what I needed. I'd say it's an A.”

“J & K did what they said they were going to do, they showed up when they were supposed to, and did everything that we had contracted to do with them. It was roofing. I would give them an A.”

“They provided service to us a couple years ago. They put a new roof on our condominium building. They were incredibly professional, very reliable, and they did their work very, very well. I'd give them an A+.”

“The service guys were on time, neat. He was really helpful. He walked me through everything. It was a pretty positive experience. I'm happy with it. They were taking care of a roof. I'd give it an A+. I was really impressed with the cleanliness. There was not one nail on the ground.”

“I thought they did a really good job. They were quick. He took care of everything. I didn't have to do anything. They were doing the roof and the gutters. There was a hailstorm, and all I did was make the claim, and the guy at J & K took care of everything. I'd rate them as an A.”

“Their workmanship was good. They were on time and they started off doing work through an insurance company, that's how I got them, and then we liked them so much we had the rest of the house done. They did fascia and soffit. The original was fascia and soffit and roof repair because a tree fell on it. I'd grade them as an A.”

“I had a pretty good experience with J & K Home Improvement & Restoration. The guy who I spoke with was pretty thorough and explained things, and I raised one concern and he addressed it rather quickly, so I was pretty happy with that. They did some roof patching, a couple of shingles that they needed to replace. I had the best experience with them, that's an A+.”

“They were really quick. They were knowledgeable and they put out professional and quality work. It was really a smooth transaction with them. They took care of our insurance for our roofing. I'd rate them an A+. They were really responsive every time we called them with a question or anything. We had a good person to deal with. They came when they said they would and actually did take care of it really quickly.”

“They did a really nice job for me. They did roof work, roof repair from storm damage, and they also did inside repair from the leakage that resulted from the storm damage on the roof. I would give them an A grade. I don't know if it was their fault or not, this had been going on since March and we just got finished in October. I'm not sure how much of that hold up was internal.”

“They were really helpful at getting material and stuff. They were doing roofing. I'd grade them with an A.”

“They're just very responsive and very thorough. They replaced our roof. I'd give them an A+ rating.”

“They were prompt and they did a good job. It was roofing. I'd give them an A+ rating.”

“They did a roof for us. It was good. They came and they did their work and they cleaned up good. I'd give them an A+ rating.”

“I liked that he followed up a lot, always kept in contact. They did a roof replacement, from the storm. I'd give them probably an A.”

“They did our roof. They did a pretty good job. I'm very satisfied. Definitely an A+, I would go that far. As expected, no issues.”

“They did an excellent job, very professional. They were just fast, very clean, honest. They put a new roof on for me. I'd give them an A.”

“They were very amenable to things I didn't like that they did and they were willing to change it. They basically took care of my roof, soffits, and gutters. I'd give them an A.”

“They were fine. They did a roof and some interior work.”

“They were good. They were doing roof work. I'd give them a B.”

“I had a couple issues with the quality of the work with the shingles, wind blowing them off. Then there was a front piece below the window sill that needed to be replaced with small vinyl strip—it took for me to communicate with them five times before we got it done. It was five times. They were replacing the roof. I'd give them a D.”

“Absolutely terrible experience. They screwed up my entire roof. Water got inside my house, and I had to redo the floors in my kitchen. Then they jipped me and took my money and then legally made me sign off on something. Part of it is my fault, I should've read, but they kind of weaseled out of completing the job. It was not a good experience. Absolutely terrible. I'd give them a D. I really feel that they stole my money.”

“The customer rep kept me informed of the process and of any obstacles they were encountering along the way. He was very present, always willing to take a phone call, and often on the site. The only thing I could think of that would have increased their grade is, while they were taking the siding off my house, sometimes they were letting it fall on my truck. After I pointed that out, they corrected it and did it right. Overall, I’d give them A+. I would definitely recommend them.”

“They were great to work with. This was the first time we ever had to have anything like this done. We had hail damage, and John was very good. He was very informative about the different things that we could do on our house, as far as the siding, the roof, and everything else went. He was great to work with, and his suggestions were right on the money. The whole thing; their crew and everything was just awesome. I'd give them an A+. I have recommended them to other people too.”

“It was a very nice experience. We actually had some other stuff done. We asked them if they could do it for us, and they said absolutely, it was not problem, and they would take care of it. We felt so comfortable with them that we already had a planned vacation with the family, and we actually left John. He told us he didn’t need to get into the house, and obviously everything was external, but he wanted to stay on track with the home. They were already getting ready to do the siding. He took the time to actually send pictures of the before and after while we were on vacation. It was kind of neat to leave the house how it was, and then come home to a complete new home. It was great. John was phenomenal in keeping us informed. Instead of a hundred percent grade, I would give them a thousand percent. My wife is a schoolteacher, and she actually put in a grade of A+. Nowadays, everybody just wants, wants, wants, but they don’t take the time to actually appreciate the people or call their boss or manager or whoever and say these people are excellent. This happened over a year ago, and when he had all that hail damage, there were people coming from out of state and all over the place. A friend of a neighbor recommended them, because he works with them as a side job. He told us that John was not a storm chaser, and he didn’t haggle or anything like that. He just reassured me and my wife. I have three little children too, and with all this construction stuff going on, he and his guys made sure the kids were safer. Obviously, being responsible parents, we made sure our kids stayed away. They actually stopped work just to let us go by. It was almost like a family run thing. Actually, for us being out of state and trusting a company to work on our house, which is our number one investment, we had a hundred percent confidence in J & K to do the work. For us to go away for a long weekend, and obviously they got the work done in that amount of time—holy cow! To trust someone with your home, I’d give them a thousand percent.”

“Obviously, I think they were very professional and very polite, but more so, they followed up when they said they would. They were prompt, and they did things on budget. From what I understand, the quality of the work was really good as well. This is a rental house I have, so I am only going by what I have heard. I had no complaints. My overall experience with them was an A.”

“The individual that estimated the job was there when the job was being done, and he followed up. I’ve had some issues since, but as soon as I let him know I had some issues, he was Johnny-on-the-spot. He got the issue corrected. They have very, very excellent customer service. All things considered, I’d give them an A for both the roofing and siding jobs they did for me.”

“It was pretty much the gentleman who took the job. He made it an easygoing process and explained everything. What he said was what the workmen did. Overall, I’d give them an A+.”

“They did some roofing work for me.”

“They were very easy to work with.”

“My experience was positive.”