J & K Home Improvement & Restoration
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

J & K Home Improvement & Restoration has received 4.7 out of 5 stars based on 150 customer surveys conducted through GuildQuality.
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6th year as a Best Pick Call
"J & K has held quality workmanship at its core from the very beginning. Over the years, we have grown from a small business to a general contractor, but we learned never to forget the ethics that have guided us since our founding. We are committed to delivering quality, value, integrity, and great service to our customers."

Brent Lee | President
Company Information
Services Offered
J & K installs complete roofing systems for sloped and flat roofs on commercial, industrial, and residential properties. The company also installs siding, seamless gutter systems, windows, and doors. Additionally, J & K offers remodeling services and water and fire damage restoration.
Minimum Job
Projects require a $1,000 minimum.
Warranty
J & K offers a ten-year limited workmanship warranty and honors the GAF Weather Stopper System Plus Ltd. Warranty or Golden Pledge Ltd. Warranty as well as the CertainTeed SureStart PLUS Warranty.
Company History
J & K was founded in 2005.
Distinctions
The company is a GAF Master Elite Roofer, a CertainTeed ShingleMaster, and a member of the National Roofing Contractors Association.
Employee Information
Employees wear uniforms with ID badges, drive marked vehicles, and have undergone background checks.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton
Address
1335 Industrial Drive
Itasca, IL 60143
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
8:00 am - 5:00 pm
Sun
Closed
Licenses
#104-015042

Compiled Score:

J & K Home Improvement & Restoration has received 4.7 out of 5 stars based on 150 customer surveys conducted through GuildQuality.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/09/2020

“Steve Kightlinger worked closely with us throughout the project and beyond.”

Review by
10/09/2020

“Our sales rep John and site foreman were excellent! Creative ideas and solutions.”

Review by
10/09/2020

No review comments provided

Review by
10/08/2020

“John was the best, very involved, communication - excellent! Quality of work - excellent. Very happy!!!!!”

Review by
10/08/2020

“Our sales guy Mike Braun was on point. Great knowledge and fantastic to deal with.”

Review by
10/05/2020

“James, our primary contact, was fantastic.”

Review by
10/05/2020

“We were very pleased with consultation that Steve from J&K assessed our roof damage to be, the communication throughout the process, and the work done by the team to restore our home. Pleasure to work with and I'd use them again.”

Review by
10/04/2020

“Very satisfied with the quality of their work and professionalism.”

Review by
10/04/2020

“I have already recommended J&K to multiple neighbors since we were so pleased with our experience with them! From start to finish, they made the process easy. They worked fast and professional. They did a great job with the clean up and even returned in the daylight to make sure it was clean.”

Review by
10/03/2020

“John Lee was very professional”

Review by
10/03/2020

“J & K was exceptional, from start to finish they ensured we were taken care of. We had roofing and siding needed, as well as replacement wood due to rotting. They were here on time, we're extremely professional, and made sure all of our questions/concerns were answered each day. I would highly recommend J & K!”

Review by
10/03/2020

“roof and windows”

Review by
10/03/2020

“Mike Braun has a wealth of information. He stopped by and checked in on progress often. He did a final walk through to make sure all the nails were removed from our lawn. He went above and beyond.”

Review by
10/03/2020

No review comments provided

Review by
10/03/2020

“Mentioned above”

Review by
01/06/2020

“I would like to recognize Adam for his exceptional service. He was awesome! We have recommended him to several people.”

Review by
01/06/2020

“I would like to recognize Steve Kightlinger for his exceptional service. He was very responsive to our needs and seemed to understand everything that we required and made sure it was done.”

Review by
12/20/2019

“As stated above - John was great!”

Review by
12/20/2019

“John Lee was an excellent representative of the company.”

Review by
09/25/2019

“They completed the job on time.”

Review by
08/16/2019

“I would like to recognize Jason for his exceptional service.”

Review by
08/14/2019

“There were some issues for callbacks that we had. I went through the general contractor to get anything resolved.”

Review by
08/13/2019

“Frank the adjuster provided great service.”

Review by
08/03/2019

“Great company to work with I would recommend them to friends and family for work.”

Review by
08/01/2019

No review comments provided

Review by
07/31/2019

“Everyone on the team.”

Review by
07/31/2019

“John Lee, the construction manager, gave me outstanding service. He remembered every detail that I requested. He communicates well and keeps the customer informed. He is honest and trustworthy.”

Review by
07/31/2019

No review comments provided

Review by
07/30/2019

“I would like to recognize Dominic, he was a very pleasant man to work with.”

Review by
07/29/2019

“I would like to recognize Frank Padilla for his exceptional service. He was the main contractor. He was responsive to my calls and took care of the things I asked for.”

Review by
07/29/2019

“Frank, my salesperson, was great.”

Review by
07/29/2019

“J & K Home Improvement provides excellent service with excellent people.”

Review by
07/29/2019

“I would like to recognize John for his exceptional service. He was the one who took care of us.”

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

“I would like to recognize John Lee for his exceptional service.”

Review by
07/27/2019

“They exceeded my expectations!”

Review by
07/27/2019

No review comments provided

Review by
07/26/2019

“They exceeded our expectations. They worked with our insurance company and did all the work to perfection.”

Review by
07/26/2019

“They exceeded our expectations. They worked with our insurance company and did all the work to perfection.”

Review by
10/03/2018

“I was satisfied with the project from start to finish. I didn't have to do a lot of follow up. They were on time with the quote, the paperwork, and showing up to finish the job. They were on schedule. It was a good experience.”

Review by
10/03/2018

“I would like to recognize everyone I worked with for their exceptional service.”

Review by
10/02/2018

“I am satisfied with the overall job and with them getting everything picked up. There were lots of nails in my yard, but they cleaned up pretty good. They wheeled around a machine with a big magnet on it and they went around a couple of times since I have two dogs. You could hear the nails clicking to the magnet and I thought it was good to do.”

Review by
10/02/2018

“I was most satisfied with the quality of the work.”

Review by
10/02/2018

“I was satisfied with the customer support, having one point of contact that was responsive and the quality of work was very good.”

Review by
10/02/2018

“Steve Kightlinger did a considerable amount of extra work to make sure we were satisfied. Much appreciated!”

Review by
10/02/2018

“They worked very fast.”

Review by
10/02/2018

“They did a great job.”

Review by
10/02/2018

No review comments provided

Review by
10/02/2018

“I was most satisfied with their willingness to work with you and how they came up with the final proposal.”

Review by
10/02/2018

“I would like to recognize the sales manager. He did all of the arranging with us and he was outstanding.”

Review by
10/02/2018

“I would like to recognize the sales manager. He followed up and was very accommodating.”

Review by
10/02/2018

“Its a great company overall I was very satisfied with there work.”

Review by
10/02/2018

“It's been some time, but I would recognize Joe Kim, the supervisor overseeing and coordinating the project. All of his workers seemed to be very professional. They were very well coordinated and just did a good job all in all. I would highly recommend them.”

Review by
10/02/2018

“Joe has always been great and the workers were good. I would recommend the company as a whole. I feel they are honest with the job, work, and what they present to the customer.”

Review by
10/02/2018

“They were consistent and just were short one section but they were on time and did everything”

Review by
10/02/2018

“I don't have confidence in the company right now. It's in the middle of the job - not completed yet. The project manager, in the beginning, did a good job. But he doesn't return my phone calls. I know he's busy moving from state to state. I don't even know the status with the company. I'm up against an October 19th deadline to have this work completed, and it's major. A tornado hit my house. The two skylights in the roof didn't look damaged, and they put on the new roof. Then the insurance company said they had to do the skylights because otherwise the warranty on the roof will not hold. J & K Home Improvement said that was not correct. Now I can't get anybody to return my calls, so I'm not in a very good spot right now.”

Review by
10/02/2018

“After they left, I saw a lot of flaws in their work.”

Review by
10/01/2018

“good job”

Review by
09/26/2018

“Overall it was a good experience.”

Review by
09/26/2018

“Well, initially there was some changes that happened with the outlined process. The insurance company selected me for a random audit so there was some disconnect with coverage from my insurance. It was no fault of their own of the random selection and when that changed J & K Home Improvement stepped up and helped fill in the gaps and helped me understand the process. They did what I felt they should do as a company to meet the client in the middle. Overall I was pleased.”

Review by
09/26/2018

“they did a follow up”

Review by
09/26/2018

“I would like to recognize Jerry for his exceptional service. He was great to work with.”

Review by
09/26/2018

“Overall they did a really great job.”

Review by
09/26/2018

“they were willing to return to job to fix problems.”

Review by
09/26/2018

“I like the quality of the shingles that I have. I like the products—the gutter, the soffit, the fascia. They did my garage roof a year and a half ago, and I like those products. I like the quality of the products.”

Review by
09/19/2018

No review comments provided

Review by
09/18/2018

“They exceeded my expectations.”

Review by
09/18/2018

“They exceeded my expectations.”

Review by
09/18/2018

“The quality of workmanship exceeded my expectations.”

Review by
09/18/2018

“Their timing was exceptional.”

Review by
09/17/2018

“The whole process exceeded my expectations. The biggest thing was being able to see samples prior to the install and having the installation window done in one day. It was extremely convenient. The quality of the work was awesome.”

Review by
09/17/2018

“Jerry was great with follow-ups and his communication was great.”

Review by
09/17/2018

“The company exceeded in communication and quality of work.”

Review by
09/17/2018

“The job is ongoing and so far they have been great with communication.”

Review by
09/17/2018

“They met my expectations because the roof is good and my grandson is a roofer, and he said they were excellent.”

Review by
09/17/2018

No review comments provided

Review by
09/17/2018

“Basically, they did what they said they were going to do did it in a professional manner.”

Review by
09/17/2018

“Dominique was very good.”

Review by
09/17/2018

“They were quick and they did everything on time.”

Review by
09/17/2018

“They met or exceeded my expectations in roofing.”

Review by
09/17/2018

“I was overall satisfied.”

Review by
09/17/2018

“Overall, the whole team was good.”

Review by
09/17/2018

“Some things that are important to me are that when a company tells you the schedule; then they should show up on time. It is hard to get a commitment from people but they were committed. They told me what and how they were going to do things. They explained what we needed to do to be ready. I was never surprised by anything. They told me the price and it was accurate. They went above and beyond to communicate with State Farm about the new roof and siding. I did not have to worry.”

Review by
09/17/2018

“They met my expectations in all areas; they exceeded in providing quality materials.”

Review by
09/17/2018

“They were great with effectively communicating issues and then addressing and resolving them.”

Review by
09/17/2018

“I was impressed with the follow up.”

Review by
09/17/2018

“Frank Padilla should be recognized.”

Review by
09/17/2018

“I would like to recognize the project manager. I believe his name was John.”

Review by
09/17/2018

“I would like to recognize the head guy but I can't remember his name.”

Review by
09/17/2018

“They came in at a good price but their performance was really horrible. Some of the shingles don't sit right and I'm still finding nails in my yard, driveway, and backyard where my children play.”

Review by
09/17/2018

“My expectations for the roof were met.”

Review by
09/16/2018

“Workmanship. Workers were very polite. Cleaned area well.”

Review by
11/16/2017

“I think they did good work. It was a roof. I would give them an A-.”

Review by
11/16/2017

“They were very persistent with the insurance people to make sure that the job got done the way that it should. They did my roof at my old house. I'd give it an A.”

Review by
11/16/2017

“Their prices were reasonable, and they basically did what they said they were going to do. They installed a new roof. I'd give them an A.”

Review by
11/16/2017

“I liked everything across the board—they were fantastic. Joe was awesome. They took care of a roof for me. I'd give it an A+.”

Review by
11/16/2017

“Under budget, on time, great follow through, good people, good quality work. They did a roof. I'd give them an A grade.”

Review by
11/16/2017

“I liked their personal service; they were very involved and just took a real strong interest in the entire project. It was a rather big roof project, and John, the project manager, personally made sure things were done right. I was very happy with their involvement. I would say they get an A+, I was pretty happy with it. I thought they knew what they were doing, and they had quite a large crew out there that seemed to know what they were doing, from my limited knowledge of that area. They were very neat, they were very organized. It went pretty much as they said it was going to go. Nothing went off base at all.”

Review by
11/16/2017

“We really liked working with Joe Kim. He was really easy to work with and very helpful. He did a great job of explaining all the details for all the different options for the roof that we got, he was really helpful. He was very patient with us. They did work for the roofing. I would give it an A rating. There were some things they had to come back and fix, but I think it was just because of how old the other roof was. There were some things they had to fix with the gutters and whatnot. Everything was fine though.”

Review by
11/16/2017

“They did the job. The guy I worked with, Joe, was very easy to get along with, and the job held up well. We'll see if it continues to hold up, but overall it held up well, so it was an OK experience. They put on a new roof for me, a designer roof, and they also put on some new siding, sort of a wood-textured type siding. I say they get an A.”

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