TruGuard
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

TruGuard has received 4.5 out of 5 stars based on 28 customer surveys conducted through Our Research Partners.
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1st year as a Best Pick Call
"At TruGuard, we believe home improvement projects should be stress-free. We communicate with you every step of the way, and our highly trained installers are experts in their fields. Plus, we back our work with a lifetime warranty for your peace of mind. When you choose TruGuard, you're choosing risk-free home improvement."

Lucas Wilson | President
Company Information
Services Offered
TruGuard provides interior and exterior home services including, roofing, siding, windows, doors, bathroom remodeling, and kitchen cabinet refacing. The company also offers free estimates.
Services Not Offered
Repair services are not offered.
Warranty
TruGuard offers a limited lifetime workmanship warranty.
Company History
The locally owned family business was established in 2010 by Lucas Wilson.
Distinctions
The company is an Owens Corning Platinum Preferred Contractor and a James Hardie Elite Preferred Contractor.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, undergo background checks and drug testing.
Additional Information
TruGuard offers James Hardie fiber cement siding, Owens Corning architectural shingles, and SilverShield antimicrobial technology.
Areas Served
Charlotte, Concord, Harrisburg, Kannapolis, Midland, Cornelius, Davidson, Denver, Huntersville, Mooresville, Stanley, Charlotte, Indian Trail, Matthews, Mineral Springs, Monroe, Pineville, Waxhaw, Belmont, Charlotte, Cramerton, Dallas, Gastonia, Lowell, McAdenville, Mount Holly, Fort Mill, Rock Hill
Address
131 Matthews Station Street Suite 2A
Matthews, NC 28105
Hours
Mon
8:30 am - 7:30 pm
Tue
8:30 am - 7:30 pm
Wed
8:30 am - 7:30 pm
Thu
8:30 am - 7:30 pm
Fri
8:30 am - 5:00 pm
Sat
10:00 am - 2:00 pm
Sun
Closed
Licenses
119429

Compiled Score:

TruGuard has received 4.5 out of 5 stars based on 28 customer surveys conducted through Our Research Partners.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/12/2022

No review comments provided

Review by
09/12/2022

No review comments provided

Review by
09/12/2022

No review comments provided

Review by
07/27/2022

“They did what they said they would do when they said they would do it and for the price they said they would do it for ... outstanding, the way it should be ...”

Review by
07/20/2022

No review comments provided

Review by
07/20/2022

No review comments provided

Review by
07/18/2022

“I recommend TruGuard to everyone for their excellence in workmanship, communication and professionalism. I've used them on several jobs and would use them again and again.”

Review by
07/17/2022

No review comments provided

Review by
07/16/2022

“ABSOLUTELY not. I experienced problems from the beginning of the actual execution of the project and delays throughout. Who knew the installation of a new roof and gutters would drag on for almost 2 months and then wouldn't be right when the project manager said the job was "complete"? I had issues with both the crew and the project manager throughout the project. What follows is my "best remembrance" of the details and the overall experience. Rehashing this makes me frustrated and angry all over again. But hey - you asked for it. Firstly, the salesperson apparently didn't properly identify the underlying roofing material as tongue and groove which meant when areas were found that needed to be replaced, the crew had the wrong material on site. That's what the project manager told me anyway and set the stage for his repeated blaming of other people including me. This delayed the project for a few days right out of the gate. I figured "no big deal - it happens, and this is an old house". That was just the start. The crew themselves were friendly, but their availability was inconsistent as was their arrival and departure times. They repeatedly told me "how long of a drive" it was for them, as did the project manager. The project manager used this as his reason for not visiting the job site very frequently, too. Anyway, the crew frequently asked to borrow either extension cords almost daily, and even asked to borrow tools from me on a couple of occasions. As the project dragged on, I would agree to these requests simply to keep the project moving. There was also an instance where the crew apparently got into a vehicle accident, meaning the project was again delayed several more days. There were many, many days lost to either wet weather (which I understand no one can control) or, frustratingly, the FORECAST of wet weather. The forecast always resulted in a no-show from the crew, frequently without a call from the project manager. There we many days where there was rain forecasted but it never actually rained at the property. There were three roof vent caps to be installed which I had purchased myself at the suggestion of the project manager as this would "save me some money". After telling him where the vents were to be installed, the crew FORGOT TO INSTALL ONE and had to peel back the shingles and install it AFTER laying the shingles on that entire section of roof. Once the roofing was complete, the installation of gutters began. As that was in progress, the cleanup finally began around the house. Please understand that the bulk of the waste and debris was indeed handled by the installation crew during the job, but there was a TON of paper and shingle cuttings all over our bushes on the sides of the house that laid there for literally weeks. The girl that did the cleanup did a very poor job. There is STILL paper wedged in the storm windows of our kitchen, which is inaccessible to me as I don't have a 24-foot ladder. I am also STILL picking up screws and nails and pieces of shingle material in the yard and flower beds on all sides of the house. After everyone had left, the project manager called to say the work was complete. Mind you he NEVER returned to actually talk with us after "completion." When the first rain came a few days later, there were many problem areas. I still have video of the issues. There were areas where the roof pitches and gables caused the water run off to overshoot the gutters on the lower sections in two areas of the house. There were also several spots where rainwater was working between the gutter and the fascia, indicating the gutters and/or weren't properly installed. This wasn't even a heavy rain. I contacted the project manager, and he sent people back out to address the problems. For the over washing areas, diverters and deflectors were fashioned and installed solving that problem. The problems with the water leaking between the gutter and the fasci was attempted to be fixed with CAULK!!! While this stopped the flow, there was still water getting behind the gutters, but I was told by the project manager that this was "all that could be done". I went into the attic form something unrelated and noticed that there was a HUGE GAP between the roof and the soffit which wasn't there before. I could plainly see daylight coming in from all sides of the roof. I called the project manager to inform him of the issue, and he said he didn't think that it was a problem and definitely wasn't something the crew hadn't addressed if was one. After me refusing to back down due to the high likelihood of squirrels entering the house, he agreed to come back out and investigate. After seeing the issue, he still didn't think it was a big problem and assured me he'd be back with someone else. A few days later he came back with someone else, and together they reached the conclusion that the gap was INDEED an issue and that someone would come back and address it. SO, I was RIGHT but had to FIGHT to get it addressed. Then, several weeks after the final repair visit, a rain shower resulted in the long gutter on the south side of the property suddenly overflowing. I knew the most likely cause was that the gutter to downspout transition had plugged with debris, so I got a ladder our to investigate and clear that debris. What I found was a VERY SMALL AMOUNT OF VERY INSIGNIFICANT DEBRIS that had formed a dam in the gutter because the crew had run screws up through the flow channel of the gutter which acted as hooks and caught the small debris. I immediately called the project manager and told him of the problem and his response was, and I quote, "The gutters are performing their design function. If any debris is causing a plug, it's your problem." I was furious and beyond frustrated. I called the office and asked to speak with someone who could solve the issue as it was an installation issue and not a debris problem. A day after my call, I got an e-mail from the company as part of their marketing and "constant contact" initiative. I took a shot and replied and laid the whole story out, firmly believing I would not hear anything back as I hadn't heard back from someone that could solve the problem after my phone call. At least not yet. Much to my surprise, the owner of the company (the author of the e-mail) actually called me and wanted to hear what was going on. He agreed with my evaluation of the problem with the gutter and downspouts and sent someone out to evaluate the issue two days later. Upon evaluation, it was determined that THE DOWNSPOUTS WERE IMPROPERLY ATTACHED TO ALL OF THE GUTTERS AND THAT THE GUTTERS ALL HAD TO BE REPLACED TO CORRECT THE ISSUE. FINALLY!!! So - at the end of the day, I was right AGAIN but the project manager wouldn't listen. AGAIN. When I heard that people were coming back, I insisted that the project manager that I had been working with not set foot on my property ever again and someone else needed to manage the work due to him being inattentive, disengaged, and downright rude. The owner and the supervisor both vociferously defended the project manager telling me "He always gets good reviews" and "we've never had any complaints about him" and "the real issue was with the crew, who we had to fire". Whatever. The guy was a jerk, both my wife and I STILL THINKS he's a jerk, and that his customer service skills are a joke. Regardless he never came back, the work was FINALLY completed, and we've been okay ever since. In the end, this simple job took over FOUR MONTHS to complete and resolve. I was demeaned, belittled, avoided and my concerns dismissed several times throughout the process and after the work was supposedly complete. Inexcusable, and at the end of the day, these are the reasons off the top of my head that I'd NEVER EVER recommend this company to anyone under any circumstances. I go out of my way to tell anyone I happen to come into contact with that is thinking of hiring a roofing or gutter company to STEER CLEAR OF TRUGUARD AT ALL COSTS.”

Review by
07/15/2022

No review comments provided

Review by
07/15/2022

No review comments provided

Review by
07/15/2022

No review comments provided

Review by
07/15/2022

No review comments provided

Review by
07/15/2022

No review comments provided

Review by
07/13/2022

No review comments provided

Review by
07/13/2022

No review comments provided

Review by
06/27/2022

No review comments provided

Review by
06/24/2022

No review comments provided

Review by
06/24/2022

No review comments provided

Review by
06/23/2022

No review comments provided

Review by
06/23/2022

“TruGuard completed a home improvement project for us. We had to get our floors redone. They removed carpet and installed custom hardwood floors, with a custom stain, that nobody else has. We've received many compliments on our floor. They did a fantastic job. I highly recommend them. TruGuard also did our granite countertops and backsplash. They did a great job.”

Review by
06/09/2022

“We used TruGuard when our roof was damaged by hail and we needed to rely on the manufacturer to replace the shingles, etc. TruGuard was our partner in dealing with the manufacturer to ensure we got everything we needed to replace the roof - not just the shingles. They were professional, friendly, on time, tidy and did a great job. Their customer portal allowed us to easily communicate with them and to know where our project was every step of the way. We highly recommend them!”

Review by
06/07/2022

“They do quality service.”

Review by
06/07/2022

No review comments provided

Review by
06/07/2022

No review comments provided

Review by
06/07/2022

No review comments provided

Review by
06/07/2022

“I feel like I am not ever going to be left alone with all of the advertisements and promotions coming since I have used the company!”

Review by
12/10/2020

“The reason for having TruGuard install a new roof and replace the existing siding was due to poor workmanship of the previous job, So you can bet I paid close attention to how this job was handled and installed. They may not be the least expensive, but you get what you pay for. I would highly recommend TruGuard to my friends and family.”

Review by
10/25/2018

No review comments provided

Review by
10/17/2018

“I would like to commend TruGuard for a job well done. Gutters, siding and windows were installed to my complete satisfaction. Project Manager kept the remodel on point, took care of any issues in a timely manner and provided value added services along the way. I will be using TruGuard services in the future. "”

Review by
10/12/2018

“My husband was very impressed with his interaction with the crew and supervisor. The workmanship was very good and highlighted the bad job the company before did on the side and front of the house. The siding was a little more expensive than we had planned but we feel it was a good job and we are satisfied.”

Review by
08/20/2018

“I identified an issue when my siding was installed and made the project manager aware of the problem. PM quickly addressed the issue and ensured that it was redone the proper way. Upper management followed up with me to ensure that I was satisfied with the project results. I have never interacted with a company that was so customer focused. For this and many other reasons, I would recommend TruGuard for your home project.”

Review by
08/19/2018

“My experience with TruGard was great from start to finish-quick follow up from my initial request and the project manager kept me informed of the schedule and any potential issues due to weather. The crew was great as well-took their shoes off to come inside to access the attic and made sure everything was cleaned up inside and out when complete.”

Review by
08/19/2018

“TuGuard did an excellent job on my project. Communication was great and the work was top notch. Thank you, TruGuard!”

Review by
08/19/2018

“I am an extremely picky person, and TruGuard is the only company I have ever worked with that actually exceeded my expectations. They gave me the best value for my money, and I never had to worry about what was being done, because it was always communicated with me in a way I could understand. Even though they were not the cheapest contractor I met with, they really should be charging more for what you get. I will definitely use them again for other projects.”

Review by
08/18/2018

No review comments provided

Review by
08/18/2018

“TruGuard was great to work with from beginning to end. Although they weren’t the cheapest, I felt like we got a great deal. I would rather spend a little more for the excellent service and quality that we received. We have had bad experiences with contractors in the past so this was truly a breath of fresh air. TruGuard is a top notch company that I would highly recommend.”

Review by
08/18/2018

No review comments provided

Review by
08/15/2018

“We couldn't be happier with the work done by TruGuard!”

Review by
07/24/2018

No review comments provided

Review by
07/18/2018

“I will never hire anyone else!”

Review by
06/13/2018

“quality job except for wide gaps at joints and corners. Siding looks good and overseer was very nice and always available. Wish they would have recommended more siding in other areas that i had to later replace. Feel they are very pricey compared to other companies.”

Review by
03/28/2018

No review comments provided

Review by
03/12/2018

No review comments provided

Review by
03/12/2018

“If they come back out and look at my sunroof and fix the damage they caused I would be happy with that. Truguard told me what they were going to do and they did it. They are better than most, but they are weather permitting.”

Review by
03/07/2018

“Exceptional job! Sales rep, Project Mgr. and subcontractors were all very professional and courteous.”

Review by
03/05/2018

No review comments provided

Review by
01/28/2018

No review comments provided

Review by
01/18/2018

No review comments provided

Review by
01/18/2018

“It is my pleasure to write this recommendation on behalf of TruGuard. Truguard was the contractor for a siding and gutter project on the exterior of my house in the fall of 2017. I had no prior relationship with TruGuard. The scope of the remodeling involved window replacement of all the siding and gutters and partial roof replacement for a two level house built in 1977. The project took 5 weeks and involved 3 work crews (siding, roofing, gutters) While major siding replacement is inherently stressful for almost any homeowner, TruGuard’s services as a general contractor were invaluable, and I am extremely pleased with the final result. Specifically, I would give my project manager “Travis Beaudry” top marks in the following areas: 1. Quality of work performed. The quality of work done was consistently top notch. Travis used subcontractors who were knowledgeable, skilled, and competent in their respective trades. They were conscientious about following project specifications, and their work product rarely needed improvement or revision. 2. Quality of work crews. They had an excellent work ethic, good work habits, strong safety orientation, and emphasized getting the job done right rather than doing it fast. Their pride in their work was evident. They tidied up at the end of each workday. I also found them to be trustworthy, and I felt comfortable with their presence around the home. 3. Project management and coordination. Travis’s prior experience really paid off. He was knowledgeable about all aspects of my project, and was able to plan, coordinate and manage the activities of different work crews effectively. He remained closely involved in overseeing the project from start to finish. His excellent attention to detail, strong organizational skills and commitment to follow-through are assets which enabled him to juggle the extensive details involved in my project without missing a beat. Travis’s familiarity with building codes facilitated a smooth and hassle-free process when it came to permits and inspection.”

Review by
01/06/2018

“They are customer focused and professional from the initial meeting through the final project review and follow up.”

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