Homefix Custom Remodeling
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Homefix Custom Remodeling has received 4.6 out of 5 stars based on 139 customer reviews. Learn about Our Research Process.
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3rd year as a Best Pick
Call
"We value our customers, love our employees, and share in a relentless mission to improve lives through quality home improvements and unparalleled service since 1990."

Adam Shampaine | CEO
Company Information
Services Offered
Homefix Custom Remodeling offers the installation and replacement of roofs, solar shingles, windows, doors, siding, trim, and gutters. The company also offers free estimates.
Services Not Offered
The company does not install walk-in tubs or showers and does not offer repairs to work Homefix Custom Remodeling didn't perform.
Warranty
All materials and labor are covered by Homefix's Triple Platinum Lifetime Warranty, which provides total umbrella, transferable coverage.
Company History
The local company was founded in 1990 by Tope Lala.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
Homefix Custom Remodeling works with brands such as ProVia, GAF, Alside, Exterior Portfolio, and OSI.
Areas Served
Charlotte, Concord, Harrisburg, Kannapolis, Midland, Cornelius, Davidson, Denver, Huntersville, Mooresville, Stanley, Charlotte, Indian Trail, Matthews, Mineral Springs, Monroe, Pineville, Waxhaw, Belmont, Charlotte, Cramerton, Dallas, Gastonia, Lowell, McAdenville, Mount Holly, Fort Mill, Rock Hill
Address
3029 Horseshoe Lane Suite B
Charlotte, NC 28208
Hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
9:00 am - 5:00 pm
Sun
Closed
Licenses
80867, 122213

Compiled Score:

Homefix Custom Remodeling has received 4.6 out of 5 stars based on 139 customer reviews. Learn about Our Research Process.
5
121
4
3
3
0
2
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Review by
05/22/2024

“Everyone was pleasant to work with and they were able to install the door earlier than anticipated.”

Review by
04/29/2024

“My experience with HomeFix Custom Remodeling was personable, professional, listened to my needs and we had a conversation about what I needed instead of them telling me what I needed.”

Review by
04/29/2024

“They were very professional and got the job done very quickly.”

Review by
04/26/2024

No review comments provided

Review by
04/21/2024

No review comments provided

Review by
04/16/2024

No review comments provided

Review by
04/15/2024

“High quality product”

Review by
04/11/2024

“Very professional and timely”

Review by
04/11/2024

No review comments provided

Review by
04/06/2024

“The workers and the team leader and our area manager was very nice. When we had an issue with the wrong items being delivered they got the right ones to replace them,”

Review by
03/25/2024

No review comments provided

Review by
03/20/2024

No review comments provided

Review by
03/16/2024

“Very good”

Review by
03/10/2024

“Workers arrived on time and did a good job on the roof, however after removing the shingles they said that there were rotten boards that needed to be replaced. The bill was 2,668 dollars and it had to be paid separately and was unable to be financed with the roof. The person who was calling was Graham North saying this bill had to be paid. I understand that there maybe additional cost once the job is opened up but the way that they went about it I found was deceptive. My mother is in her mid nineties. I paid the bill but I won’t be doing business with you anymore and not only will I not recommend your company I will tell people to stay away.”

Review by
03/06/2024

No review comments provided

Review by
03/06/2024

No review comments provided

Review by
02/29/2024

No review comments provided

Review by
02/28/2024

No review comments provided

Review by
02/25/2024

No review comments provided

Review by
02/24/2024

No review comments provided

Review by
02/20/2024

“I felt i was misled quirt a bit and the overall quality of work was lacking. Roof leaks from scaffolding nailed through shingles, my old window trim was damaged during the work. It was old but together and now each window has exposed wood. Could have offered a solution or informed me of the areas of concern.”

Review by
02/17/2024

“The communication between the parties was terrible. There was no real salesperson I had. There was a suggestion made to me that I had agreed with, but they lied about it later on. Some windows were replaced that were incorrect from day one. I asked them for better windows or different manufacturers. It took six installations before they did that, and this just got resolved this week. The people I dealt with are nice, but the process was terrible. The communication was terrible between departments and me. This project started in October 2022, and we just got this resolved.”

Review by
02/09/2024

“The service was fantastic. They were prompt, and they did good work.”

Review by
02/07/2024

No review comments provided

Review by
02/02/2024

No review comments provided

Review by
01/29/2024

“I appreciated the communication. They addressed problems before I knew they existed. They went the extra mile to ensure my satisfaction.”

Review by
01/25/2024

No review comments provided

Review by
01/25/2024

No review comments provided

Review by
01/21/2024

“Great job done took pride in their work”

Review by
01/21/2024

No review comments provided

Review by
01/17/2024

No review comments provided

Review by
01/16/2024

“Starting with Josh and straight down to all the workers, it was just great. Everyone was so nice.”

Review by
01/13/2024

“I was very pleased with the final look of my new roof. It ended up being a bigger job than originally expected due to rotten wood under the original shingles, but I was kept up to date and the team replaced all of the wood and shingles in a single day.”

Review by
01/08/2024

No review comments provided

Review by
01/04/2024

“While pricier than the big box stores, the quality of the door and the professionalism of the installers was well worth it. This is in comparison to some other projects I had the big box stores complete in the past.”

Review by
01/03/2024

“I would highly recommend them! HomeFix Custom Remodeling Charlotte did an excellent job installing our door. I love the color, and how beautiful it looks. Our curve appeal has multiplied exponentially! Thank you for our new beautiful front door.”

Review by
12/28/2023

No review comments provided

Review by
12/27/2023

“I have already talked to a lot of my friends who have come by and seen the work. I gave them HomeFix Custom Remodeling Charlotte's cards.”

Review by
12/21/2023

No review comments provided

Review by
12/20/2023

No review comments provided

Review by
12/19/2023

“It took two and a half months to get the merchandise.”

Review by
12/18/2023

No review comments provided

Review by
12/11/2023

No review comments provided

Review by
12/11/2023

“I was very satisfied with the work that was done by the installation crew.”

Response
Thank you for your positive feedback, Clarence! We're thrilled to hear you're happy with your experience with us!
Review by
12/04/2023

No review comments provided

Review by
12/04/2023

No review comments provided

Review by
11/28/2023

“HomeFix Custom Remodeling Charlotte provided great customer service. The installers were very friendly.”

Response
Thank you for your glowing review! We are happy to have been able to provide you with great service!
Review by
11/28/2023

No review comments provided

Review by
11/28/2023

No review comments provided

Review by
11/27/2023

No review comments provided

Review by
11/26/2023

No review comments provided

Review by
11/21/2023

No review comments provided

Review by
11/11/2023

“I had a very good experience with HomeFix and highly recommend them. Every single person was helpful and nice.”

Response
Thank you for sharing your positive feedback with us, Margareta! We are happy we exceeded your expectations!
Review by
11/06/2023

No review comments provided

Review by
11/02/2023

No review comments provided

Review by
10/27/2023

No review comments provided

Review by
10/23/2023

No review comments provided

Review by
10/17/2023

No review comments provided

Review by
10/16/2023

No review comments provided

Review by
10/12/2023

No review comments provided

Review by
10/10/2023

No review comments provided

Review by
10/01/2023

“The door is nice. The crew did a good job installing it. However the proposal included disposal of the old door. The crew told me they don't dispose of old doors, and left it in my yard for me to take care of.”

Review by
09/29/2023

No review comments provided

Review by
09/26/2023

“I'm very pleased with their work. They did a very good job.”

Review by
09/25/2023

No review comments provided

Review by
09/24/2023

“My only complaint is no one in the crew could speak English. Communication sucked. The salesman told me the flashing would be replaced but it was not.”

Review by
09/20/2023

“we found the prices to be higher than competitors and in excess of our insurance estimate.”

Review by
09/10/2023

“We got new exterior doors, new windows, new roof, and solar shingles done through this company.(all ar the same time, not seperate projects) At the beginning everything was great but then after we finally signed everything, some minor things started happening. These by themselves wouldnt normally be a big deal but because we had lots of little things, it got frustrating really fast. First off because it was me and my husband on paperwork, he always gets set as the 'primary' person which was frustrating because everytime one of the departments called for a question/scheduling/re scheduling they would call him despite him and me telling them multiple times to call me not him. Because we added on our exterior doors over the phone after ordering windows and roof (which was probably a mistake to begin with, should have got them to come back to the house), 2 of our doors were ordered the wrong direction. Fortunatley one of the wrong doors was actually correct but incorrect on paperwork, and the other was correct on paperwork but ordered in correctly. They tried to call my husband and they were trying to figure out if they needed to order both doors or one but of course that wasnt correct, so then i tried calling to get things sorted and radio silence. Eventually i got through and got it sorted out. When we got to the roof, it had to be rescheduled 2x. First because they were still working on another customers roof and then 2nd because of rain (which i totally get), but we had scheduled the roof and then the electrical for solar near each other, but when the roof got pushed back the 2nd time the electrical part got pushed back a month past the roof install. Which was of course frustrating, but then on the friday before electrical was supposed to come we get a message saying electrical cant/wont come on monday because they arent in town. And the soonest they could come is another month later. I had a few after the fact questions for the person who sold us the projects and i found out by way of emailing them that they are no longer part of the company, which fine i get, but it would have been nice to be given another point of contact since our current one no longer was there. So then i had to call the generic number who can only semd a message to the person who we are trying to contact/ a manager/ the specific project department i.e. windows or doors etc.. was trying to get a hold of a supervisor because my email person was no longer working there and the phone number is just to a veneric person so they couldnt answer my questions. It took calling once a week, sometimes twice for a month and practically yelling at them to finally get a hold of someone, and yes i mentioned it was a time sensitive question as my first monthly payment was due to go through the following month. Overall the products are great and when they need something from you they are calling/emaing/texting but the minute you need something from them they take their sweet time on getting back to you.”

Response
Mr. Carr, we apologize for the experience you had with our company! We are committed to ensuring your experience with us going forward does not fall short of your expectations.
Review by
08/30/2023

No review comments provided

Review by
08/08/2023

No review comments provided

Review by
08/03/2023

No review comments provided

Review by
08/03/2023

No review comments provided

Review by
08/01/2023

“HomeFix Custom Remodeling Charlotte could have been more responsive. The doors I ordered took six months to arrive.”

Review by
07/31/2023

No review comments provided

Review by
07/25/2023

No review comments provided

Review by
07/21/2023

“I would definitely recommend, very communicative , answered all my questions, professional.”

Review by
07/14/2023

“The product is excellent, and the installation team was great.”

Review by
07/13/2023

“Love my new roof, outstanding shingle crew.”

Review by
07/12/2023

“Good quality doors. Absolutely the worst install job ever. Storm door will still not close properly and lock/latch. Cut our trim pieces. So pissed it’s not even funny. Door quality? Great. Install? made this one of our worst decisions and for the amount of money spent this is 1000% unacceptable. This is a huge no. Never recommend.”

Review by
07/05/2023

“Service was good, product looks great”

Review by
06/23/2023

No review comments provided

Review by
06/16/2023

No review comments provided

Review by
06/09/2023

No review comments provided

Review by
06/09/2023

No review comments provided

Review by
06/06/2023

No review comments provided

Review by
05/25/2023

No review comments provided

Review by
05/14/2023

No review comments provided

Review by
05/12/2023

No review comments provided

Review by
05/06/2023

“The door wouldn't lock and the footlock wasn't shipped and the factory installed it more to the left than it should have been. I expected better for a 40 year old Company.”

Review by
05/02/2023

No review comments provided

Review by
05/02/2023

No review comments provided

Review by
04/25/2023

No review comments provided

Review by
04/25/2023

“My door is still not working right. I was told my the installer that the frame on my door was not the correct one for the new door. The Salesman should have known that.”

Review by
04/12/2023

No review comments provided

Review by
04/10/2023

“It started out with one price, but then he didn't turn in the information correctly. That caused me to have to pay more money. That was the only bad part of my experience. The product was installed and finished on time, and that was great.”

Review by
04/05/2023

No review comments provided

Review by
03/31/2023

“There is a lack of communication between the salesperson and the customer.”

Review by
03/28/2023

No review comments provided

Review by
03/28/2023

No review comments provided

Review by
03/22/2023

“They messed up my doors by putting on the wrong doors. The door that's on the inside is supposed to go in the outside and vice versa. They had measurements problems. Now, it's too late for them to do anything about it. We just had to get used to the doors swinging in the wrong direction.”

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