Rite Window
2nd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Rite Window has received 5 out of 5 stars based on 30 customer surveys.
5
29
4
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2nd year as a Best Pick Call
"Rite Window has been installing roofs for homeowners since August of 2000. We focus on providing each customer with exemplary service, and we don't believe in high-pressure sales or gimmicks. Our residential roofers will work with you to help you choose a product that offers the highest value for your unique needs."

Ted Castonguay | Cofounder
Company Information
Services Offered
Rite Window replaces and installs roofs for residential customers in the greater Boston area. The company also installs custom-made replacement windows, patio doors, and entry doors as well as siding.
Warranty
Rite Window offers a lifetime warranty on products and labor.
Company History
Rite Window has been serving the New England region for over 15 years. Cofounder Ted Castonguay has a background in the window industry that spans over 20 years.
Distinctions
The company is an Owens Corning Preferred Contractor.
Additional Information
Rite Window sells Owens Corning roofing materials and ENERGY STAR-certified products. The company also sells private-label windows that are locally manufactured in the Northeast specifically for Rite Window.
Licenses
HIC 138722, CS-070253
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley

Compiled Score:

Rite Window has received 5 out of 5 stars based on 30 customer surveys.
5
29
4
1
3
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2
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
04/02/2018

“I called them, and I have not received an answer. We had extra shingles. I asked if I could buy them. The man said that they would be sent to a surplus store in Randolf. I am doing my bathroom. I wanted to know the place where there are surplus items. I believe the man's name was Tom. He was the manager there. They said he would call me the next day. I do not have any record of him calling. I wanted to know if he could help me. They told me that I had eighteen months to pay it off. I got a notice that the balance must be paid by December before the interest is added. I am going to pay it off. I did not appreciate that.”

Review by
03/28/2018

“They did a nice job, and I am very happy with the results.”

Review by
03/28/2018

No review comments provided

Review by
03/28/2018

No review comments provided

Review by
03/28/2018

No review comments provided

Review by
03/24/2017

“I originally was only going to do a roof with them, but they pitched siding to me. So, we're actually thinking of moving forward with both at this place. The original is completed. I'd give them an A+ honestly. They were very personable and their price was right. Their pitch wasn't as drawn out as some other ones that we'd gotten that were like three hours long. So I would definitely give them a high rating. I would recommend them definitely.”

Review by
03/23/2017

“They actually just did what they said they were going to do. We had a roof done, and we had them come back to do the siding. They said they were going to put it on with no issues and then clean everything up. And that's what they did. Luckily, I haven't had to call them for any issues. I would recommend them.”

Review by
03/23/2017

“They had a really good service team. The person who came out to do the estimate was really good and stuff like that. They followed through with everything they said they were going to do, and the job came out really nicely. They did roofing for me. I'd give them an A. I'd definitely recommend them.”

Review by
03/23/2017

“It was a very good experience. They were pretty efficient. They did roofing, siding, and gutter work. Overall, I would give them an A+. They were really clean. I've recommended them several times.”

Review by
03/23/2017

“I got the roofing and siding done, and I would definitely recommend them for future services. I was very pleased and satisfied. I can't say anything negative. I'd give it an A.”

Review by
03/23/2017

No review comments provided

Review by
03/22/2017

“They were great. The explanations that they gave on what they were doing and the way they cleaned up afterward, I was very impressed with that. I'd give them an A.”

Review by
03/22/2017

“They were just very attentive and on time, and they quoted me the right price, so everything was great. They did roofing work. I'd give them an A overall.”

Review by
03/22/2017

No review comments provided

Review by
03/22/2017

No review comments provided

Review by
03/22/2017

“They just did roofing and siding. They were very professional. They were very knowledgeable about the product. They just got it done in a timely fashion. They cleaned up after themselves. It was just an overall very good experience. I'd give them an A+. I'd definitely recommend them to others.”

Review by
03/22/2017

“They put a roof on about a year ago, which they did in one day and cleaned up. I got some siding back in December. They were very nice, and they were very efficient, and they cleaned up, which is very important. I'd give them an A. I'd definitely recommend them.”

Review by
03/22/2017

“It was excellent. It was a wonderful experience, to be quite honest. They were very professional and extremely easy to work with. I was a little anxious going into it, but they really made the whole process simple and easy, and they were excellent to work with. I'd definitely give them an A+. Their customer service was a huge, huge thing as well. Their punctuality was awesome. I would definitely recommend them to a friend.”

Review by
03/22/2017

“They did roofing and siding. We also have a quote from them to do windows, which we'll probably do in the summer at some point. I think they deserve an A+. The process was really easy. We got through prices, and they were super affordable. They gave us the best product of all of the choices that we had. Even the installers were really nice. I was surprised at how clean they were. There were no nails in my yard or anything. I was worried about my plants being trampled. They didn't ruin anything. I didn't pop any tires. We had that actually happen at our old house. So they were great. I'd recommend them.”

Review by
03/22/2017

“They put up a cedar shade shingle on the side of my house. The rest is brick, and they did my roof at the same time. We're kind of educated a little bit in the business. I wanted to get a couple of different quotes. I thought they were the most prepared and seemed to follow through. The call center was really good. They just left a really good impression on me and my wife. I would give them an A+. We've had no problems with it. The follow-up was fantastic. The warranty was great. We're very happy with the business. They were fantastic, and there was literally not a mess.”

Review by
03/22/2017

“I got windows replaced by them a couple of years back, and this time around we did the roof and the siding. It was excellent. I would recommend them to anybody. I always tell people about them. They're really excellent, even their customer service. I had a broken window a couple of years back, and they fixed it right away, so they're really good. They cleaned up excellent after themselves. They all represent themselves really good. They're all well-spoken guys. Any issues I had during the installation, they were able to answer it in a timely manner, and it wasn't like I was hanging out there to dry like some contractors are. They're excellent in all areas. I don't have any complaints with them. I honestly don't give A+ on a lot of things, but they are pretty good. I'd definitely give them an A+. They're a really good and a really reputable company. I would recommend them. I recommend them to everybody. Actually, my brother used them as well. They're really great.”

Review by
03/22/2017

“It was a complicated project, so there was a lot of variables, but they did very well. We did a roofing and siding project a few years back. We did one project first and then the second half afterward. It's a pretty good-sized house. Their production crew was outstanding. It was a complicated job. The guys were there every day, and they communicated great. They were on top of all the problems. We knew it was going to be a big project. We knew it was going to be complicated, but they got their heads around everything and made it work. I'd give them an A+ all day long. The communication from the staff on the job site was beyond comprehension. They were on time every day. I didn't even know they were there. By the time they finished up, I couldn't find a nail or a piece of debris by the time they cleaned up. I'd rehire them in a second, especially if I had another project that they could take on.”

Review by
03/22/2017

“They were fantastic. I had no complaints at all. Everything they said they were going do, they did. Even in the end, they gave me credit back because they didn't spend as much money. I thought that was impressive too. I'd give them an A+. They really did a good job. As a matter of fact, I think I got another job I'm going to hire them to do. They were so good. I haven't even called them yet, but I'm about to. Their cleanliness was good too. They picked up everything after they were here and took everything away. I was like, 'Wow.' That's pretty good. I had other contractors, and they never did that. Everything looks great. I would recommend them to anybody.”

Review by
03/21/2017

“It was quite a good experience. They were very professional. They actually did a roof for me. The project was a roof, and actually they're going to be doing some siding for me later this spring. I've got to say that their presentation was probably the best I've seen. I got a number of bids on this because friends recommended other people. I was getting quotes on backs of business cards and being told somebody would get back to me in two weeks and email me a quote. But the salesman from Rite Window sat down with us. He did a complete video of my roof. He went on the roof and took a video of it, and then he brought it in and gave me a presentation. They had a nice little slideshow. It wasn't terribly long. It really gave me a better insight into what needed to be done on my roof. I really felt comfortable that the job I was going to get done was really a quality job. It turned out to be exactly that. I was quite pleased with them. They did it very quickly, but also very professionally. I only found one nail that they missed on the cleanup, so I thought that was pretty impressive. Other than that, I feel very comfortable with the company. I'd give them an A, and I've already recommended them to two friends. Everything was on time. The crew showed up promptly. The salesman was on time. It was actually a pleasant experience. I was expecting that it was going to be like going to the dentist, but it really wasn't.”

Review by
03/21/2017

“They did some siding and put in a a new roof. They were just really nice people and really good. They didn’t seem like they were going to just play in the game. They did what they said, and everything was timely. They were nice. Everybody who came onsite was really good. The first guy I talked to was just really upfront, and he just seemed like a good, genuine person who wanted to really help us out. I'd give them an A. I already gave them an A to some friends and so forth. They were great. We had not one problem. They were really good about cleaning up and so forth. I never felt like they left anything behind or left a mess. I've already told a few people about them.”

Review by
03/21/2017

“I had the roof done, and then they came back a little while later and did the siding a couple of months after that. They did what they said they were going to do, and they cleaned up nicely. That was good. Most signed contractors leave a mess, but they were actually pretty good. They were nice. It was overall a pleasant experience. It was painless. They said they were coming on a day, and they showed up on that day. I didn't have to make phone calls. It was just nice and smooth. I'd give them an A overall. I think I already have recommended them.”

Review by
03/21/2017

“They did siding and roofing work. They were very professional, and when we were looking around for quotes, they were the only people who showed up with materials and references, so it seemed much more put together than anyone else that came to speak with us. They gave us a good impression from the start. They were really helpful. We're happy with the end result. Overall, it was completely resolved. I'd give them an A. I already have recommended them.”

Review by
03/21/2017

“It was last spring. They put up a new roof. They got the job done right. We didn't have any callback issues or anything like that. It was all cleaned up after the fact with no garbage in our yard or in our gutters or anything like that. They did a great job cleaning up. I'd give them an A. I have recommended them to friends and coworkers.”

Review by
03/21/2017

“They did both roofing and siding over time. I don't think I did them both at once, but we got them bucked up by fall. They cleaned up. They did what they said they were going to do. They were honest. It was a genuinely decent experience. I'd give them an A for the whole experience. I would recommend them.”

Review by
03/21/2017

“We did a roof. From the beginning, when the sales guy was here, he wasn't pushy. He was considerate of us shopping around, but their product was good, and the installation was good. I'd definitely give them an A.”

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