KTM Roofing Company, Inc.
8th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

KTM Roofing Company, Inc. has received 4.8 out of 5 stars based on 214 customer surveys.
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18
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0
8th year as a Best Pick Call
"KTM Roofing Company has been raising the standard since 1984. This comes from working for others before starting my own company and believing that life is better for everyone if the work is a masterful installation by a professional staff backed by a strong company."

Tim McLoughlin | President
Company Information
Services Offered
KTM Roofing Company offers roof replacement and repair, flat roof sealed systems, seamless gutters, and Gutter Topper and Valor gutter guards. The company specializes in installing most varieties of roofing materials.
Warranty
The company offers a written, twelve-year, transferable workmanship warranty and a manufacturer's warranty on roof replacements as well as two- and five-year warranties on repairs.
Company History
The company has been family owned and operated for 35 years.
Distinctions
KTM is a CertainTeed SELECT ShingleMaster and a Carlisle Authorized Applicator.
Employee Information
KTM's sales staff are salaried and do not work on commission.
Areas Served
Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City, Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
2536 Highway 138 E
Stockbridge, GA 30281
Hours
Mon
7:30 am - 4:00 pm
Tue
7:30 am - 4:00 pm
Wed
7:30 am - 4:00 pm
Thu
7:30 am - 4:00 pm
Fri
7:30 am - 4:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

KTM Roofing Company, Inc. has received 4.8 out of 5 stars based on 214 customer surveys.
5
185
4
18
3
8
2
3
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/29/2019

“The company fixed and made repairs in a timely fashion.”

Review by
07/16/2019

“I would like to recognize Chris Russell for his exceptional service!”

Review by
07/13/2019

“James the inspector was wonderful. Tim and Edwin were both helpful on a former project that we had.”

Review by
07/12/2019

“I would like to recognize Richard McLoughlin for his excellent service.”

Review by
07/11/2019

“The owner cared enough to spend 30 minutes on the phone to explain the way their company stands out. The salesperson, Chris, was very nice.”

Review by
07/11/2019

“I have worked with two or three different people there and they were all great.”

Review by
07/09/2019

“They were very reliable and on time. They did great work.”

Review by
07/09/2019

“I thought they did a great job, were timely and efficient.”

Review by
07/09/2019

“I would like to recognize Chris the salesperson and Crystal at the front desk for their exceptional service.”

Review by
07/09/2019

“Leonard and James did a great job.”

Review by
07/09/2019

“I would like to recognize the sales guy or project lead guy. He helped us choose the color of tiles and he was onsite throughout the day they were doing the job, he was extraordinary. He was really great, he dropped by and gave us samples and was really a joy to work.”

Review by
07/09/2019

“I would like to recognize Chris Pyson for exceptional service.”

Review by
07/09/2019

“I only worked with one person. They put on a roof 15 years ago. They have come back since, to do normal repairs.”

Review by
07/09/2019

No review comments provided

Review by
07/09/2019

“The company met all of my expectations.”

Review by
07/09/2019

“I would like to recognize James. He was the first one to come out and take a look at the roof and the work I was requesting to have done.”

Review by
07/09/2019

“It was high-quality work and they were very professional.”

Review by
07/09/2019

“I would like to recognize the salesman for exceptional service.”

Review by
07/09/2019

“I would like to recognize Greg for his exceptional service.”

Review by
07/09/2019

“Chris, the salesperson, was very thorough. He was a great salesperson. He was very knowledgeable and patient.”

Review by
07/09/2019

“Both Chris's were great.”

Review by
07/09/2019

“I would like to recognize Richard and Hector for their exceptional service.”

Review by
07/09/2019

No review comments provided

Review by
07/09/2019

“Everyone did a good job.”

Review by
07/09/2019

“I would like to recognize the salesperson. I think his name was Richard.”

Review by
07/09/2019

“They met or exceeded my expectations by their overall good service.”

Review by
07/09/2019

“I was most satisfied with their response and how quickly they followed up.”

Review by
07/09/2019

“KTM Roofing Company met my expectations in with the roof.”

Review by
07/09/2019

“The installers for the roofing and gutters were exceptional.”

Review by
07/09/2019

“Everybody over there is good.”

Review by
07/09/2019

“I would like to recognize my sales person for exceptional service; he was very helpful.”

Review by
07/09/2019

“Everybody was nice, from intake to our guy who came and did the repair. Everyone is very professional and very kind.”

Review by
07/09/2019

“This was the second time I have used KTM Roofing Company. I have recommended them several times to neighbors in the neighborhood and everyone is pleased with them. KTM Roofing Company is an excellent company!”

Review by
07/09/2019

“I would like to recognize the project manager, Chris Tyson for his exceptional service. He was excellent.”

Review by
07/09/2019

“KTM Roofing met or exceeded my expectations.”

Review by
07/09/2019

No review comments provided

Review by
07/09/2019

“I would like to recognize the salesperson.”

Review by
07/09/2019

“The completion of the project met my expectations.”

Review by
07/08/2019

No review comments provided

Review by
07/08/2019

“I have already recommended them to a lot of people. They are organized, and quick. Chris Tyson is our contact there and he is no pressure and is very easy to deal with.”

Review by
07/08/2019

“I would like to recognize the salesman.”

Review by
07/08/2019

“They all did a great job! Everything was done professionally, the work was good, they arrived on time and cleaned up afterwards. Exactly the service I hoped to receive.”

Review by
06/10/2018

“Scheduling and showing up on time!”

Review by
06/10/2018

No review comments provided

Review by
06/09/2018

“Excellent service, everything done as a promised and on schedule.”

Review by
06/09/2018

No review comments provided

Review by
06/09/2018

“Installed a new roof on time with no collateral damage”

Review by
06/08/2018

No review comments provided

Review by
06/07/2018

“KTM installed our roof and has come back on one occasion to repair it after storm damage. They did an excellent job both times. Exceeded my expectations.”

Review by
06/06/2018

“You got the work done in one day.”

Review by
06/06/2018

“I was most satisfied that they did the project the same day they came out to do a service job.”

Review by
06/06/2018

“They exceeded my expectations in workmanship and professionalism.”

Review by
06/06/2018

“KTM Roofing is absolutely the best. Richard was very professional and very through in examining our roof. He also was available to answer the many questions we had about our roof. Angie worked and communicated with us throughout the scheduling and the on-site manager and team were excellent. My roof is the pride of our neighborhood.”

Review by
06/06/2018

“They were very good at communicating.”

Review by
06/06/2018

“I was most satisfied with the timing of my project.”

Review by
06/06/2018

“Chris and Hannah were exceptional. Chris explained the entire process to me and then took time to answer questions from my husband. Hannah responded to all my needs very quickly.”

Review by
06/06/2018

No review comments provided

Review by
06/06/2018

“I was satisfied.”

Review by
06/05/2018

No review comments provided

Review by
06/05/2018

No review comments provided

Review by
06/04/2018

No review comments provided

Review by
06/04/2018

No review comments provided

Review by
06/04/2018

No review comments provided

Review by
06/04/2018

“James was very impressive as he inspected the roof and gave very fair proposal.”

Review by
06/04/2018

“I would like to recognize the gentleman who gave me the estimate. Also, the young man who came to do the work. I am going to call him again to have some more work done again.”

Review by
06/04/2018

No review comments provided

Review by
06/04/2018

No review comments provided

Review by
06/04/2018

“The roofing job was very good but the gutter replacement was as if it was an entirely different company.”

Review by
10/27/2017

“It was a great experience. I liked the fact that they sent an estimator out. He figured out what it would cost to do the repairs. And then they sent the repair group out here and they did a follow-up with the estimator, who came back and checked the job before he let the people on the job. They did a great job. They have done several other jobs. I'm very happy with them. They just did the roof for me. I would grade the overall experience with an A.”

Review by
10/27/2017

“They are very good. I liked that they are pretty honest about what they quoted. I didn't get any upcharge once they started working, and they were pretty thorough. They did gutter guards for me. I would grade the overall experience with an A+. Customer service—I had to call them back for something, and they responded right away.”

Review by
10/27/2017

“I liked KTM. It was more than a year ago. I liked working with them. They performed the work very professionally, and in the time that they said they will. So, it was a great experience. They did both roof repair and gutter installation for me. I would give the overall experience an A. I was very happy with the experience.”

Review by
10/27/2017

“Everything went very well. I liked that they were good at what they did; they were prompt; and the good service. Everything was fine. They did both gutter installation and roof repair for me. I would grade the overall experience with an A+.”

Review by
10/27/2017

“The one thing that I found a little annoying was that if you send in a review, then they give you a discount. I thought that was a little strange. They did a roof repair for me. I would grade the overall experience with an A.”

Review by
10/27/2017

“It was a great experience. We had a leak in our residence. We called them and they fixed it. And we also were thinking about buying a property, and they went to take a look at the roof for us, so everything went well.”

Review by
10/27/2017

“They did nice work. They did it timely. It was affordable. It was all-around good. They did a roof repair for me. I would grade the overall experience with an A. I already have recommended them.”

Review by
10/27/2017

“I liked that they were very prompt, and they finished the work on time. They did gutter installation and some roof repairs for me. I would rate the overall experience an A+.”

Review by
10/27/2017

“They were very quick to respond and very quick to do the work. They did a roof repair for me. I would grade the overall experience with an A+. They were really, really good.”

Review by
10/27/2017

“I liked that they came on time. They did what they said they were going to do. They did a roof repair for me. I would grade the overall experience with an A+.”

Review by
10/27/2017

“I liked that KTM came out quickly, did the work right away and it was a good job. They did a roof repair for me. I would rate the overall experience an A+.”

Review by
10/27/2017

“They replaced the roof on one home and gutters on the newer home. I would grade the overall experience with an A+. I've recommended them to several people.”

Review by
10/27/2017

“I don't remember. That was some time ago. I think he was honest. I've had no complaints with them and would recommend them. They did a roof repair for me.”

Review by
10/27/2017

“I liked that they were efficient and got the job done quickly. They worked on the roof for me. I would grade the overall experience with an A.”

Review by
10/27/2017

“I have recommended them to other people. They did gutter installation for me. I would grade the overall experience with an A+.”

Review by
10/27/2017

“I liked the customer service. They did roof repairs for me. I would grade the overall experience with an A+.”

Review by
10/27/2017

“I wasn't really happy. They got me a pretty good price, and the guy came out. He was very nice and he did the job, but they just didn't use enough material. And so, it really didn't hold up of what was supposed to be a three-year coating, it didn't even last one year. And I called them to come back out and looked at it. They came and looked. The guy that they had subcontracted with said, 'I did everything I could, but there just wasn't enough room left in the budget to do any better.' When I raised the issue with their management, they pointed at some specifications that they had met and there was no guarantee that it would last as long as they said it would last, and they would come and do it again if I wanted to pay them again. I did it all over again with other people. I went back to the folks that I had used the time before, and their three-year job lasted four years. So, the other folks I've worked with did better than promised. And these guys didn't do nearly as good as promised, so it was not money well spent. It was less expensive—it was about 25% less expensive, but it lasted a third as long. I would grade the overall experience with a C-.”

Review by
10/27/2017

“I think it was kind of neutral. It was neutral because besides doing my roof, they were supposed to put some gutter guards on my gutters. They stapled some screens over the gutters like they were supposed to, but they didn't clean the gutters out. So now everything that were in the gutters are still there, and I can't get it out because the covers are stapled down. I would grade the overall experience with a C. Expertise—it seems to me, they should have known that the gutters should have been cleaned before they put the covers on.”

Review by
10/27/2017

“I wouldn't recommend them. The 'quick fix' that they did for me was very sloppily done. And I had to pay a roofer to fix what they messed up because they didn't do a complete job. And the work that they did was a mess. It had slop all over, and I was really disappointed. I would grade the overall experience with a D-.”

Review by
10/24/2017

“It was positive because they were professional, courteous, kind and quick. They said what they were going to do, and then they did what they said. Reliable is the way to sum that up. And they were just very easy to do business with. They did some roof repair work for me. I would grade the overall experience with an A.”

Review by
10/24/2017

“It was positive because they came very soon after I called them. We needed them soon enough, because we were going on a trip and they did it and they fixed it. They had to do some work on the roof and the window because we had leakage. I would grade the overall experience with an A.”

Review by
10/24/2017

“They did a good job. It's been like a year and a half. I'll just tell you that I don't remember having any problems with them. I've associated them with not having any problems. They did some roofing stuff for me. I would grade the overall experience with an A.”

Review by
10/24/2017

“It was positive because I've used them a couple of times at this point, but they are really good about giving you fair estimates and really letting you know what work actually needs to be done versus what has to be done, so that you can make appropriate decisions for your budget. They have done a couple of things for me. They did a roof replacement at one house; and then at another house, just some roof repairs, as well as a gutter guard system. I would rate the overall experience with an A.”

Review by
10/24/2017

“It was positive because the young man came on time. He was very courteous. Our roof did not need much of a fix. It was a minor leak. He said he would be happy to fix it, and he charged us hardly anything to do it. That's why I had to think about it because we haven't had any roofing issues that I can even think of, but it was just a minor thing. He was very courteous. He fixed it. He could have told me that I needed the whole thing, and I wouldn't have known any different, but he was great about it. So, I felt that he was trustworthy and honest. They were on time, courteous and very fair with the price. I’d give the overall experience an A.”

Review by
10/24/2017

“They were really great for us. We have used them for both commercial and for residential. They did the roof at my house. They are very responsive. It's been great. They are a great company. I would grade the overall experience with an A. Roofing is kind of an art form, so it's not like everything has been totally perfect every time. Sometimes there are leaks and they have to come back out, but that they do come back out and fix it and is responsive, I think that's what matters. Punctuality - they tell you if they are not able to get there right away. When they tell you they will get there, they generally get there.”

Review by
10/24/2017

“It was positive because the salesman wasn't forceful. It was just a real cool experience. He wasn't trying to oversell me. He made me feel real comfortable. They replaced my roof. I would rate the overall experience an A. Cleanliness—they did leave some stuff, some nails around the house a little bit, a couple of shingles here and there, but it was pretty good. Expertise—I wish I had gotten the lead roof instead of the regular roof. He tried to tell me what it would probably look like, and I didn't listen to him. I wish I had of. I did recommend them to my neighbor, and I think he used them too.”

Review by
10/24/2017

“It was not the cheapest, but the quality was okay. It was according to expectations and time-wise, it was also on point. They did it the day they promised to do it. The invoice was late, which was great also. I would say the only thing I would not give it a five-star for the inspection. When you use a roofer, either they send somebody to do the job, because they don't do it. As long as the warranty is their seal of approval. But the inspection was more than I expected at first. Other than that, I would say four out of five. I would give them an A. I think it would be unfair not to.”

Review by
10/24/2017

“It was positive because they put the roof on, and I sold the house. And the inspector for the people who bought the house found a flaw in the roof, and so KTM went back and fixed it. I would grade the overall experience with an A. I was worried at first because they gave me a price, and then they came back and said, 'Oh, it may be more than that if we have to do more up there.' I don't like that. You should give me a price and that's it. It ended up they did not charge me more, but I was worried they were going to. Quality of work—considering there was a flaw in the roof, something was wrong with the nail gun that they nailed the shingles up on the roof and they didn't catch it at the time. And they would not have caught it, if I hadn't sold the house and the inspector found the problem. Cleanliness—I did find a few nails in the driveway. I had a magnet that you roll and was able to pick up the nails before I ran over them. I did find a few, but not too many.”

Review by
10/24/2017

“I'm trying to remember. One company that I went with, I was livid. I didn't want to work with them. Then I went with a different company. I liked them. That guy was great. He came out on a weekend—I thought it was a weekend—he basically just spoke to me. It's a family-owned company. I liked his presentation. I liked his expediency. I liked how he got things done quick. There were no issues. He even left a little bit of material for me, in case years down the line something happens, I have a little bit of material, so I was very thankful for that. It was an overall good experience. They replaced the entire roof and put up the gutters. I would grade the overall experience with an A+. Quality of work—it was terrific. Everything looked professional. Everyone who came and saw the house said the roof was incredible. The people who live there are saying there are no issues and that they love it. I got my money's worth. Customer service—that guy was good. Even when I had to call him and ask him some questions, he called me back within minutes. He was busy. He was good. Even the lady who answered the phones, she knew a lot too. It was a good experience, even with the customer service. Cleanliness—the only thing they left behind and I was grateful for were the extra shingles. Expertise—he was very good because I talked to him about the chimney. He gave me information about the chimney, although they didn't come to do anything with the chimney. I thought it was very good. He bound up the gaps, even though he didn't have too, but they were right there by the chimney. No complaints, no leaks, no anything.”

Review by
10/24/2017

“It was positive because they came in and they were very thorough. And more than anything, they explained what they were doing step-by-step, as they were reviewing the problem saying and recommending how it could be resolved. I was right there with them asking a lot of questions and they were able to answer my questions. And they were also explaining what they were doing and what they were looking for and what the next step involved. They checked what I thought was a leak in the laundry room ,and I wanted to make sure there wasn't a leak in the roof. Ultimately, they came back out. They went up on the roof, specifically over that spot where the leak was. They checked the roofing. They put in some extra sealing around some of the nails on the roof. More than anything, they were able to communicate in my plain language and we were able to understand each other. It's important. I would grade the overall experience with an A+.”

Review by
10/24/2017

“They've been really great for us. We've used them for both commercial and for residential. They did the roof at my house. They are very responsive. It's been great. We have a personal relationship now with a man named Chris. He was very nice. In fact, he told me to make the gutters on my house black against white brick, and I didn't know too much about that. But he told me that, and I did it and I love it. It's a great company. I would grade the overall experience with an A. Roofing is kind of an art form, so it's not like everything has been totally perfect every time. Sometimes there are leaks and they have to come back out. But that they do come back out and they are able to fix it and is responsive. I think that's what matters. Punctuality—they tell you if they are not able to get there right away. When they tell you they'll get there, they generally do. Occasionally, they need reminders, but they are humans.”

Review by
10/24/2017

“They did roofing work for me. I would rate the overall experience an A.”

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