“I wasn't really happy. They got me a pretty good price, and the guy came out. He was very nice and he did the job, but they just didn't use enough material. And so, it really didn't hold up of what was supposed to be a three-year coating, it didn't even last one year. And I called them to come back out and looked at it. They came and looked. The guy that they had subcontracted with said, 'I did everything I could, but there just wasn't enough room left in the budget to do any better.' When I raised the issue with their management, they pointed at some specifications that they had met and there was no guarantee that it would last as long as they said it would last, and they would come and do it again if I wanted to pay them again. I did it all over again with other people. I went back to the folks that I had used the time before, and their three-year job lasted four years. So, the other folks I've worked with did better than promised. And these guys didn't do nearly as good as promised, so it was not money well spent. It was less expensive—it was about 25% less expensive, but it lasted a third as long. I would grade the overall experience with a C-.”

“I think it was kind of neutral. It was neutral because besides doing my roof, they were supposed to put some gutter guards on my gutters. They stapled some screens over the gutters like they were supposed to, but they didn't clean the gutters out. So now everything that were in the gutters are still there, and I can't get it out because the covers are stapled down. I would grade the overall experience with a C. Expertise—it seems to me, they should have known that the gutters should have been cleaned before they put the covers on.”

“It was a great experience. I liked the fact that they sent an estimator out. He figured out what it would cost to do the repairs. And then they sent the repair group out here and they did a follow-up with the estimator, who came back and checked the job before he let the people on the job. They did a great job. They have done several other jobs. I'm very happy with them. They just did the roof for me. I would grade the overall experience with an A.”

“They are very good. I liked that they are pretty honest about what they quoted. I didn't get any upcharge once they started working, and they were pretty thorough. They did gutter guards for me. I would grade the overall experience with an A+. Customer service—I had to call them back for something, and they responded right away.”

“I liked KTM. It was more than a year ago. I liked working with them. They performed the work very professionally, and in the time that they said they will. So, it was a great experience. They did both roof repair and gutter installation for me. I would give the overall experience an A. I was very happy with the experience.”

“I wouldn't recommend them. The 'quick fix' that they did for me was very sloppily done. And I had to pay a roofer to fix what they messed up because they didn't do a complete job. And the work that they did was a mess. It had slop all over, and I was really disappointed. I would grade the overall experience with a D-.”

“Everything went very well. I liked that they were good at what they did; they were prompt; and the good service. Everything was fine. They did both gutter installation and roof repair for me. I would grade the overall experience with an A+.”

“The one thing that I found a little annoying was that if you send in a review, then they give you a discount. I thought that was a little strange. They did a roof repair for me. I would grade the overall experience with an A.”

“It was a great experience. We had a leak in our residence. We called them and they fixed it. And we also were thinking about buying a property, and they went to take a look at the roof for us, so everything went well.”

“They did nice work. They did it timely. It was affordable. It was all-around good. They did a roof repair for me. I would grade the overall experience with an A. I already have recommended them.”

“I liked that they were very prompt, and they finished the work on time. They did gutter installation and some roof repairs for me. I would rate the overall experience an A+.”

“They were very quick to respond and very quick to do the work. They did a roof repair for me. I would grade the overall experience with an A+. They were really, really good.”

“I liked that they came on time. They did what they said they were going to do. They did a roof repair for me. I would grade the overall experience with an A+.”

“I liked that KTM came out quickly, did the work right away and it was a good job. They did a roof repair for me. I would rate the overall experience an A+.”

“They replaced the roof on one home and gutters on the newer home. I would grade the overall experience with an A+. I've recommended them to several people.”

“I don't remember. That was some time ago. I think he was honest. I've had no complaints with them and would recommend them. They did a roof repair for me.”

“I liked that they were efficient and got the job done quickly. They worked on the roof for me. I would grade the overall experience with an A.”

“I have recommended them to other people. They did gutter installation for me. I would grade the overall experience with an A+.”

“I liked the customer service. They did roof repairs for me. I would grade the overall experience with an A+.”

“They did roofing work for me. I would rate the overall experience an A.”

“It was positive because they did their job. They replaced my roof. I would grade the overall experience with a B+.”

“They took care of a leak near my chimney, and they did take care of it, so everything's good. I would grade the overall experience with an A+.”

“It was positive because they were just very on point. They provided roofing work for me. I would grade the overall experience with an A.”

“It was positive because they completed the work satisfactorily, and their scheduling was very prompt. I would rate the overall experience with a B.”

“It was positive because of their good customer service. They provided a roof and gutters for me. I would grade the overall experience with an A.”

“It was positive because the roof doesn't leak any more. They did a roof repair for me. We are real happy with it. I would grade the overall experience with an A+.”

“It was positive because of their good customer service. They provided a roof and gutters for me. I would rate the overall experience with an A. I didn't have any issues.”

“It was positive because of their good customer service. They put on a roof and gutters for me. I would grade the overall experience with an A. I didn't have any issues.”

“KTM ended up getting the job done, but it was a little tricky at first. They installed some gutters and they did a full roof for me. I would grade the overall experience with a B.”

“You can give them a ten all the way across the board. It was positive because they were on time; they were quick; they were professional, and my roof and gutters are beautiful. I would grade the overall experience with an A+.”

“He did a great job. It was positive because the roof doesn't leak any more. KTM did a roof repair where the leak was. I would grade the overall experience with an A. They did very good work.”

“It was positive because they did what they said they were going to do. They did it on time and the money they quoted. They did some roofing work for us. I would grade the overall experience with an A.”

“It was positive because I liked the work they did, and they were very professional. I used them both for roofing and gutters. I would rate the overall experience with an A. I have recommended them.”

“It was positive because they did what they were supposed to do. The quality of the work was good. They cleaned up after themselves. They put a new roof on my home. I would grade the overall experience with an A-.”

“It was positive because it went fine. I felt that they were timely in communicating with me in performing the work that they described in detail. I was just happy. They did some minor roof repair. I would grade the overall experience with an A.”

“It was some time ago. It was positive that they came in, they gave an estimate in terms of the pricing and what they would do to resolve the issue. They came and they delivered. They provided roof repair for me. I would grade the overall experience with an A.”

“It was positive because they were professional, courteous, kind and quick. They said what they were going to do, and then they did what they said. Reliable is the way to sum that up. And they were just very easy to do business with. They did some roof repair work for me. I would grade the overall experience with an A.”

“It was positive because they came very soon after I called them. We needed them soon enough, because we were going on a trip and they did it and they fixed it. They had to do some work on the roof and the window because we had leakage. I would grade the overall experience with an A.”

“They did a good job. It's been like a year and a half. I'll just tell you that I don't remember having any problems with them. I've associated them with not having any problems. They did some roofing stuff for me. I would grade the overall experience with an A.”

“It was positive because I've used them a couple of times at this point, but they are really good about giving you fair estimates and really letting you know what work actually needs to be done versus what has to be done, so that you can make appropriate decisions for your budget. They have done a couple of things for me. They did a roof replacement at one house; and then at another house, just some roof repairs, as well as a gutter guard system. I would rate the overall experience with an A.”

“It was positive because the young man came on time. He was very courteous. Our roof did not need much of a fix. It was a minor leak. He said he would be happy to fix it, and he charged us hardly anything to do it. That's why I had to think about it because we haven't had any roofing issues that I can even think of, but it was just a minor thing. He was very courteous. He fixed it. He could have told me that I needed the whole thing, and I wouldn't have known any different, but he was great about it. So, I felt that he was trustworthy and honest. They were on time, courteous and very fair with the price. I’d give the overall experience an A.”

“They were really great for us. We have used them for both commercial and for residential. They did the roof at my house. They are very responsive. It's been great. They are a great company. I would grade the overall experience with an A. Roofing is kind of an art form, so it's not like everything has been totally perfect every time. Sometimes there are leaks and they have to come back out, but that they do come back out and fix it and is responsive, I think that's what matters. Punctuality - they tell you if they are not able to get there right away. When they tell you they will get there, they generally get there.”

“It was positive because the salesman wasn't forceful. It was just a real cool experience. He wasn't trying to oversell me. He made me feel real comfortable. They replaced my roof. I would rate the overall experience an A. Cleanliness—they did leave some stuff, some nails around the house a little bit, a couple of shingles here and there, but it was pretty good. Expertise—I wish I had gotten the lead roof instead of the regular roof. He tried to tell me what it would probably look like, and I didn't listen to him. I wish I had of. I did recommend them to my neighbor, and I think he used them too.”

“It was not the cheapest, but the quality was okay. It was according to expectations and time-wise, it was also on point. They did it the day they promised to do it. The invoice was late, which was great also. I would say the only thing I would not give it a five-star for the inspection. When you use a roofer, either they send somebody to do the job, because they don't do it. As long as the warranty is their seal of approval. But the inspection was more than I expected at first. Other than that, I would say four out of five. I would give them an A. I think it would be unfair not to.”

“It was positive because they put the roof on, and I sold the house. And the inspector for the people who bought the house found a flaw in the roof, and so KTM went back and fixed it. I would grade the overall experience with an A. I was worried at first because they gave me a price, and then they came back and said, 'Oh, it may be more than that if we have to do more up there.' I don't like that. You should give me a price and that's it. It ended up they did not charge me more, but I was worried they were going to. Quality of work—considering there was a flaw in the roof, something was wrong with the nail gun that they nailed the shingles up on the roof and they didn't catch it at the time. And they would not have caught it, if I hadn't sold the house and the inspector found the problem. Cleanliness—I did find a few nails in the driveway. I had a magnet that you roll and was able to pick up the nails before I ran over them. I did find a few, but not too many.”

“It was a combination of an experience. I've love them—they are great. They have done two roofs for me, and I give them full points for that. But I was little upset because I had gotten gutters two years ago from another company. The gutters had tops on them and were supposed to be maintenance-free. They weren't. When I was doing the roof this last time, I wanted to do something about the gutters. The gutters themselves were in excellent condition and the downspout as well. However, the little holes on the covers were so small, that when it rained hard, the rain just bypassed it and it was a waterfall around the house. They said, 'We can fix that for you.' We have the gutter that would take care of that. They said, 'However, I see that you have five-inch gutters, where the best would be six inches.’ I could not afford it on disability. Got a loan from mom to do it. It was just as bad or worse. It kept coming down from the roof, and the house turned green on the outside from the mildew. I told them and they sent a couple of guys—two different times—and they said, 'You shouldn't have gotten our covers.' I distinctly told them that I couldn't change from the five inch to the six inch, and I was told that it would work just fine. But it doesn't work and I'm not going to pay for this. They said the only thing we can do is remove the tops and you'll just have gutters with no covers on them. I told them it might be better. And it is better—it has improved a whole lot. Got mail saying I was way overdue for over $2,000. I had to make a call regarding this. I would grade the overall experience with a C. Customer service—for the most part, really nice, but there were a couple of people there shouldn't have the tone of voice they directed toward me being the customer. If you can't handle a problem with a client, maybe you shouldn't be working there. Cleanliness—I got two flat tires from the nails that were left. Expertise—as far as the roof, full points. But as far as making the mistake like they did with the gutters, that is something that I think should have definitely been avoided. Should have given me another option, instead of installing them and them not working.”

“I'm trying to remember. One company that I went with, I was livid. I didn't want to work with them. Then I went with a different company. I liked them. That guy was great. He came out on a weekend—I thought it was a weekend—he basically just spoke to me. It's a family-owned company. I liked his presentation. I liked his expediency. I liked how he got things done quick. There were no issues. He even left a little bit of material for me, in case years down the line something happens, I have a little bit of material, so I was very thankful for that. It was an overall good experience. They replaced the entire roof and put up the gutters. I would grade the overall experience with an A+. Quality of work—it was terrific. Everything looked professional. Everyone who came and saw the house said the roof was incredible. The people who live there are saying there are no issues and that they love it. I got my money's worth. Customer service—that guy was good. Even when I had to call him and ask him some questions, he called me back within minutes. He was busy. He was good. Even the lady who answered the phones, she knew a lot too. It was a good experience, even with the customer service. Cleanliness—the only thing they left behind and I was grateful for were the extra shingles. Expertise—he was very good because I talked to him about the chimney. He gave me information about the chimney, although they didn't come to do anything with the chimney. I thought it was very good. He bound up the gaps, even though he didn't have too, but they were right there by the chimney. No complaints, no leaks, no anything.”

“It was positive because they came in and they were very thorough. And more than anything, they explained what they were doing step-by-step, as they were reviewing the problem saying and recommending how it could be resolved. I was right there with them asking a lot of questions and they were able to answer my questions. And they were also explaining what they were doing and what they were looking for and what the next step involved. They checked what I thought was a leak in the laundry room ,and I wanted to make sure there wasn't a leak in the roof. Ultimately, they came back out. They went up on the roof, specifically over that spot where the leak was. They checked the roofing. They put in some extra sealing around some of the nails on the roof. More than anything, they were able to communicate in my plain language and we were able to understand each other. It's important. I would grade the overall experience with an A+.”

“They've been really great for us. We've used them for both commercial and for residential. They did the roof at my house. They are very responsive. It's been great. We have a personal relationship now with a man named Chris. He was very nice. In fact, he told me to make the gutters on my house black against white brick, and I didn't know too much about that. But he told me that, and I did it and I love it. It's a great company. I would grade the overall experience with an A. Roofing is kind of an art form, so it's not like everything has been totally perfect every time. Sometimes there are leaks and they have to come back out. But that they do come back out and they are able to fix it and is responsive. I think that's what matters. Punctuality—they tell you if they are not able to get there right away. When they tell you they'll get there, they generally do. Occasionally, they need reminders, but they are humans.”

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“Met all expectations.”

“I am very pleased with KTM and would use them again.”

“Overall good experience. They were the middle of the road in terms of price and quality. The install team was polite and professional.”

“The only complaint I have is if you cannot make the day you say you will return please call and notify the home owner. The crew said they would be back Saturday or Monday. We waited and never heard from anyone. That is very inconsiderate.”

“Great job: on time; good work done in a timely fashion, cleaned up nicely.”

“I live in a house that was built over a hundred years ago which has been expanded a number of times. About 1 years ago KTM replaced most of the roof after a hailstorm damaged the asphalt shingles. Recently the remaining metal roof began leaking, so I called KTM to complete the job so as not to void my previous warranty with them. The first workers who came had to reschedule several times due to weather and supply issues, but then a second group of workers came and did the demolition, repairs and re-roofing all in one day. Very impressed with their work, they were courteous and did a great job.”

“KTM replaced the original roofs on several houses in our neighborhood including ours several years ago. They did a great job. We had an issue with a crooked vent pipe which was taken care of immediately. Recently we had a leak caused by an old TV antenna which eventually blew down. KTM came out and fixed the roof. I would recommend Tim McLoughlin and his KTM team to anyone needing roof work. It's certainly good to do business with folks that are responsive and take pride in their reputation. KTM is our roofing experts.”

“Even a few months after the roof was repaired, around my dormers, I am still finding roofing nails on my driveway outside my garage where the workers went up on the roof with their ladder. This concerns me, because I really don't want a nail in a tire of one of my cars or a visitors car. I know it was flurry snowing the day they were up there and was very cold, but a magnet should have been used to clean up. I suppose because this wasn't a total tear off and replacing of the whole roof that a dumpster wasn't used. Instead a large black garbage bag was used to dispose of the removed shingles. Clean up should have been better, and or another date should have been picked to come and do a ‘small’ repair. They up front charge for one piece of plywood that they will use to repair any rotting wood under the shingles that are torn off, but if they don't use that wood they don't subtract the charge. I sent an email to ask if the charge could be removed and was sent one back stating it would be checked on- to see if it could be retracted from the bill, but I never got a new bill or another email stating that I could leave off the $45. Over all the leaking that was occurring was fixed and I have total confidence that it will not happen again. If I need a new roof in the future, I will probably call on them again.”

“Leonard McLoughlin was exceptional in every respect on the two separate occasions he worked on our 9 year old Tutor home. Leonard was punctual, polite and knowledgeable. He seamlessly repaired the slate roof, and fixed a section of the roof which was a flat built-up roof at a very reasonable price. I would recommend Leonard and KTM without hesitation.”

“I  think KTM went out of its way to make sure I was satisfied.”

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“I had concerns with the roof for a period of time. KTM did an excellent repair and I have had no problem since.”

“They  did an excellent job and did follow up when necessary.”

“Dealing with KTM Roofing was a first class experience all the way - from getting the price estimate through installing the roof to installing the gutters. They were very competitive in their pricing and did not vary from what was quoted. Customer service was also excellent. I had no problem at all in getting a defective attic exhaust fan replaced. All it took was one phone call.”

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“KTM  did an excellent job. They were meticulous. They reviewed everything with me, showed up on time and cleaned up after the job was finished. My Dad was a custom home builder, so I knew what I wanted and they delivered.”

“I expected to have a ridge roof put in along with the roof repair. I guess I did not fully understand what work was to be done considering the price. I wish I had gone with another outfit whose price was very close to KTM’s, but with a ridge roof. Therefore I'm disappointed in your business.”

“KTM did an excellent job in replacing my roof. The employees were on time and finished the job with little to no disruption. The dumpster that they had rented was installed on my driveway at an angle and left for a week after the job was completed. Several unreturned phone calls were made to KTM before this was acted upon. Upon its removal there were four cracks in the cement where the four corners meet in the middle and clear scrape mark(s) where the dumpster was dragged, not lifted, upon removal. I pointed this out to the driver and took pictures of the damage. I had to contact KTM several times before receiving a call back and was advised that there must have been an anomaly under the driveway that caused the cracks. I cannot dispute that fact BUT having a heavy dumpster sit for ten days, at an angle that encompassed all four corners where the cement joined in the middle of the drive, caused the cracks which were not there previously, should have been remedied by KTM as the contractor. For a reputable company, this is unacceptable and for this reason I would hesitate recommending KTM to anyone. Please note that I live in a townhome which is ten years old and a number of homes in my area are looking at having roof repairs/replacements.”

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“Great job. Professional service.”

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“These folk have been my roofers since they opened their thriving business. I would not use anyone else high bid or low bid.”

“They have responded to complaints, also have an appointment 9th for them to look at a problem.”

“Just  a very pleasant experience from the beginning ‘till completion of the job. Both roof replacement and gutters.”

“I  was very impressed with KTM Roofing. They did a thorough inspection of my roof and made reasonable recommendations for repairs. They were on time and efficient, and the work was well done! Highly recommend.”

“They  did a good job with a steep roof on an older house that needed a lot of redecking. Our gutters were fairly new, and they worked around them carefully, causing no damage.”

“They did a good job except I later learned that a good bit of debris was left in my attic. When the stairs are lowered, chips of wood, etc. fall out.”

“Wow , the service with KTM was outstanding! I mostly worked with Richard and Casey. We had to set-up another appointment with the insurance adjuster and Richard made sure he was right there to go through the re-evaluation of the storm damages to the roof so that nothing would be missed. KTM did a magnificent job on the roof, which they completed in like 2 days. I wasn't sure of what color or shingles to go with the roof, but Richard and Casey helped me the pros and cons. Our house was the talk of the neighborhood. The only feedback I have is that the contractors left several nails in the lawn and some black debris did get on the siding. I informed KTM and they addressed the problem quickly by offering me a credit to get the siding pressure washed and we picked up the nails. Also, I was surprised that no one followed up to inquire if we were satisfied with the job. Overall my experience was easy breezy and would definitely hire them again and recommend them to my friends and family.”

“There  are not many home improvement companies available that you don't have to monitor their work and constantly request the services be done correctly. KTM is not one of them. They were in and out quickly, did the work they promised and the finished product was excellent! Of all of the work I have had done in the last 15 years to my home, KTM was by far the most professional!”

“From  start to finish, KTM Roofing were stellar professionals. The quality of work and price are awesome. KTM was respectful of our many trees and shrubs and harmed nothing. KTM left us feeling like we had a new house....we can't say enough good about them. We will never consider any other company for our roof or gutters and cannot recommend them more highly.”

“KTM  was recommended by a neighbor for a roofing assessment. We had prepared ourselves for the worse, getting a new roof. They did an excellent job of checking the entire roof, taking pictures, evaluating the current roof materials, etc. It was determined that minor repairs were required, an appointment was set up within 24 hours, and the work was completed within less than a week of the initial appointment. Overall - excellent response, outstanding service, and a reasonable price.”

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