Echols Home Improvements
20th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 280 Surveys
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Echols Home Improvements has received 5 out of 5 stars (A-rating) based on 280 customer surveys conducted by Best Pick Reports.
20th year as a Best Pick Call
"Our employees make the difference. The crews are in-house, know what they're doing, and are supervised every day. Our sales approach is low key and simple: 'Here is a fair price using the best materials and workmen, and we'll keep every promise we make.'"

Mark Ashe | President
Company Information
Services Offered
Echols performs a variety of home improvements, including roof replacement and repair. Echols also offers carpentry repair; exterior home painting; siding and gutter installation; window and door replacement; deck repair, rebuilding, and enclosure; attic insulation; and light commercial roofing. The company charges a $20 fee for carpentry repair bids and offers free estimates on all other types of work.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Frank Echols founded the company in 1960. It is currently run by Frank's stepson, Mark Ashe, who began working for Echols in 1973.
Distinctions
Echols is a CertainTeed ShingleMaster and a GAF Master Elite Roofing Contractor. Roofing installation crews are factory-certified through GAF.
Additional Information
The company states that some crews have been with Echols for over 20 years.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna, Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“When my insurance came—they came out right after he'd done the work—he'd done such a great job that you can't even tell where the work was stopped. They are top-notch, AAA fantastic. We had some roof damage from some storm. I plan on calling them again; They're A+.”

“I had an extremely positive experience. They came in, they did the job, and they were quick. Also, they were efficient, and they cleaned up; they were great. They did a new roof for me. They're A+.”

“The worker was super responsive, and extremely knowledgeable. He actually did a little bit of extra work than what we initially contracted, as well. Just really above-and-beyond. We had a leakage in our roof, so they had to repair that leakage, and they had to pull some shingles. They pretty much repaired a leak in a crevice of my roof. They replaced the shingles, fixed some messed up shingles throughout the roof that the previous owner put up. They're A+.”

“All they did was the roofing, and it was just a small roof. They came out, and they looked at it after the guys were done. I don't know anything about roofing myself, but the supervisor came out after the guys were done. He went up there, looked at it, and he said he didn't like the final result—so he's going to send them back out and do some modifications. They did that, and they came out, so I was pretty happy with that. I'd give them an A+.”

“I felt like the customer service was great. I felt like the gentleman who came out, Billy, was really professional. He was very thorough in explaining what needed to be done with the repair. It was just a great experience. They did a roofing job. I'll rate them A+.”

“The person that worked on the roof was just very highly qualified. He knew what to do. I'll give them an A+.”

“It was just a small repair job, a quick job; they put a tarp on my house after the hurricane. They were quick. I called, and they were there that afternoon, so they were great about response. I'd grade them an A.”

“They did some work for me. They seemed very professional and took great care in what they were doing. They did a roofing job for me. I'd give them an A.”

“They do very good work. It was the second time I'd used them; they did my previous roof. I would give them an excellent grade.”

“Everything went fine. They were on time and quick; they were in-and-out. I haven't had a problem since. They sealed up some roof vents for me. They get an A+.”

“Everything's been good. They showed up when they said they would and did what they were supposed to do. They did a little bit of roof patch. It was an A+.”

“I like that they stand behind their work. We'd used them in the past, and we liked them very much. It's going to be right, and if it's not right, they're going to make it right. They did a roofing job for us. They'd get an A+.”

“I like the work that they've done, how prompt they were, and how quickly they got it done. They replaced the roof for me. I'd give them an A+.”

“I liked the guy that came out; his name was Jeff Ogletree. He was really professional; real knowledgeable and stuff. The way that they had it written up, it was very detailed—he was very clear about pointing out the different options and things, which I thought was good. They replaced the roof on our house. They deserve an A+.”

“The gentleman who came to give me the estimate and set up the work was very understanding of what was going on. They were all around a good company to deal with. They repaired the roof on my sun porch. They get an A+.”

“The work was fine. They did a roofing job for me or siding. They get an A+.”

“They came in, did a couple of skylights, and repaired a leak in my roof. Everything went well. He was good; he answered all my questions. He performed the work, and he even came out on a Saturday to finish it up. It was right before we got a heavy rain of several inches the next couple of days, and I'd give it an A+.”

“They did some roof repair—some shingle replacements. They showed up on time, did the work, and I didn't have any problem. I would give them an A+.”

“They showed up when I called; I'd called other roofers, and that was not the case. They did roofing for me. I'd give them an A+.”

“They're such a good company. I think it's a family kind of thing; they all work together. In fact, they're going to do some more work for me in the spring. They did some roof repairs, some shingles and stuff. I think I'm going to let them replace my whole roof this spring. They're definitely A+.”

“They've worked for us twice. I had a cellphone directly to the person who was going to be doing the work for me, so I could text him or call him whenever I wanted to; I didn't have to go through the office. The other good thing was, when he said he was going to come, he came, so the scheduling was all good. They were doing a roofing job for me. I would definitely give them an A+, and I've actually recommended them to our neighbors.”

“We had a really good experience with Echols. We had Greg come out, and he was really helpful. He actually—while he was on the roof—saw another problem with the house that we ended up getting fixed through our home warranty. I'd rate them A+.”

“We've done business with Echols. They were on time, and they did good work. They did roofing work for us. I'd give them an A+.”

“When they came out to do the original work, they went ahead and did some extra work at no-charge, too—just as a preventive maintenance. They were fixing a leak with a vent pipe, so they went ahead and fixed all the vent pipes as a precaution. They didn't charge me anything extra. I'd give them an A+.”

“Echols Roofing was fine for what they did; they replaced a cap. I had a roof replaced 5-6 years ago, and I had leaks from that. He came out, and I let him look at it. He thought that boot was leaking, so he replaced it. At this point, I don't know if it was good or not. I haven't seen the sizes of my water stains increase, so I guess it's OK. The experience was fine. I had no complaints about it; the punctuality and cleanliness was fine.”

“I liked that they got it done. They got it done on time, and they cleaned up everything. They did the roof. They get an A.”

“I'd give them an A. They did roofing for us.”

“Most recently they repaired some parts of the roof and some gutters. They put the roof on a couple of years ago. I would say they get an A; As far as I can tell the work is good.”

“The technician showed up on time; he did the work that he was supposed to do and did a good job on it. They installed a roof vent for us. I'd give them an A.”

“Their estimates were honest. The actual repair was not overestimated as to what needed to be done. Their response was very prompt, very quick. They would be there often the same day. They did roof repair for me; we had a roof leak, so some seams had to be repaired, and then we had a number of shingles blown off, and they replaced those. I would give them an A.”

“They did exactly what they said they were going to do when they said they were going to do it. They did a roofing job for me, and I'd give them an A.”

“They did some work for me. They did some repairs on the roof for me. I would rate them A; I haven't had any problems with the work.”

“They did the roofing job.”

“They did the work. They did some roofing work for me. They get an A.”

“They replaced my roof. I'd give them an A.”

“They were pretty timely with being able to set up appointments and getting a guy out there to give me a quote. They completed the work pretty quick and haven't had any issues subsequently after that. It was just a roof leak around a ventilation fan, so it wasn't anything major, but I had a positive experience. I'd probably give them an A.”

“They were very polite and very efficient; the estimate was on target. They took care of roof repairs for me, and I'd grade them an A.”

“They're nice people; I thought they were very good. Their work was fine. They did some repairs. I hired them because they were a family business—I was right—they're a nice family. They get an A.”

“We had some damage to our house after one of the storms. They fixed the damage. I think most of the delays were on the insurance side, but I think they were fine. They replaced a couple of roof tiles. They replaced the gutter along the back of my house. I'd give them an A.”

“I liked how thorough they were when they gave me their estimated cost, went over everything, and I liked how well they explained the materials they were using, as well as why they needed to do what they needed to do. The supervisor was always coming every day to check on how things were going. They did some other work for me besides roofing; they also fixed the interior of my ceiling where it had started leaking from the leaking roof. Then they also took out sliding doors, and they put in a wall with a picture window. They're A+.”

“Echols fixed the corner of my roof. They put some boots on the roof and resealed a pipe. The technician and his team are terrific people. He did what he said he'd do, he followed up, and he was really compatible. I'd give them an A+ rating for everything. I've already recommended them. They're very efficient, and they're extremely easy to work with and talk to.”

“They're a great company. They replaced the roof of my house and garage. They're very professional, they use very high-quality materials, and they're very thorough. The technician knows what he's doing. They clean up very nicely when they're finished. Everything's perfect. They get an A+.”

“I've been doing business with Echols for years. They're very honest. The same technician has always worked on my roof and done an amazing job. He's a very nice, polite gentleman.”

“They delivered on time as promised, no surprises. They did some roof work and built a new cap for our chimney from scratch to keep leaks from happening. They did a fantastic job. I'd give them an A+ grade.”

“I had them do the roof. I love that they were quick. They're quick and they are definitely trustworthy. There's no concern with them. I didn't have any concerns. They appeared to be very trustworthy. I'd give them an A+ rating.”

“They fixed a roof leak. There hasn't been a recurrence of the leak so I'm happy with that. I'd give them an excellent grade overall.”

“They did shingle repair work. They got out when they were supposed to and did a good job. They were the best.”

“Their estimate called for two days to do the roofing. When they started, they actually checked the weather and found out it was supposed to storm that night. So they stayed incredibly late to make sure the roof got finished before the storm came in. I was unaware that there was a storm. I asked them why did they stayed late and they said they were trying to help me. They went above and beyond, in my mind, to get it done. I'd give them the top rating. Everything was great.”

“They did a great job. They came out when they said they were going to come out, did what they said they were going to do, and cleaned up. Now I've got a great roof that doesn't leak. They did that and gutters. It was A+ work.”

“They replaced my roof. They were very straightforward, timely, and clean. It was a great experience all the way around. I'd give them an A+.”

“They did some roof repair work. It was quick and easy. I'd rate them an A+.”

“The gentleman that came out and actually did the quote also did the repair. He was great. He told us exactly what he thought we needed, so we would be a little bit farther down the line, and gave us some options. He came out way before September. We ended up waiting quite a while. As soon as we got with them, he put us on the calendar, came out, and knocked it out. It was a repair for my roof. I'd give them an A+. They did a great job. They were here when they said they were going to be here. We will use them again.”

“They repaired a gutter. He was prompt, professional, answered the call, and got back to me in a timely manner. I'd give them an A.”

“They replaced the roof. They were professional and did what they said they would do. I'd rate them an A overall.”

“They put on a new roof. We liked the roof. They came when they said they were going to come and worked straight through from beginning to end. There were no surprises. They get an A grade from me.”

“They did some roofing. They came out and got the job done quickly. I'd give them an A grade overall.”

“The roof's still there. They put it on. We weren't here; it was on when we got home. I don't remember hearing any bad talking. A for them.”

“It was a quick job. They came out and gave me an estimate. They showed up and did the work. They repaired a leak in the roof. I'd give them an A.”

“They were good. They did roofing work. I liked their expedition of the process. They give you a quote and then they actually do the work that day. It's not a multiple day thing. That may be different in a larger scale job, but not my experience. I'd give them an A for the overall experience. I'm actually going to use them again.”

“I liked their timeliness of response. They did roofing work. I'd give them an A.”

“I'm very familiar with them. I highly recommend them. I first became familiar with them several years ago, when they put a roof on my house, and since then, they have been the ones to paint my house and sign it out. I had to call them back a few years later, after the warranty on the roof had expired, because I had a flashing issue on the chimney, and they have been very, very good people to deal with. They are definitely ones I recommend to friends that anybody that needs that type of work done. Their customer service is excellent, and I'll give an example. When they did the roofing, I have two very tall vases on my front stoop that are about three or four feet tall, and one of their workers actually broke one of them. Echols, already before they even started any work, had already taken pictures all around the house, they had seen actual vases out there—replaced it and no problems asked, just told me to go, get replacements of what I wanted, and they paid for the bill. That's good customer service. Also, I had a situation, once again, while they're doing the roof, the way the gutters were set up on my house that a nail after a rainstorm got flushed out, it went across my driveway, and I didn't know it. I got a nail in one of my tires, and that was on my way out of town for a business trip. When I found out where the nail came from, I told the roofer, and once again, they replaced it, the cost of my tire, nothing, no issues, no whole bunch of running back and forth, it was done. I'd give them an A+.”

“We did have Echols do it, and they did a fantastic job. It was a replacement of a skylight. In the process, he went ahead and checked the roof, which they had put on several years ago. That's why we called them in the first place—because they did such a great job then. We were really pleased. We just had a skylight that was leaking in the second floor, they came and fixed it, and we're all good. They did a great job. They would be an A grade.”

“I had Echols do my roof. They did an excellent job. I would give them an A. I got Echols from one of the Best Pick Reports books.”

“I had used them in the past, and they were one of a couple of roofers that I got proposals on to do an entire roof. I have not done that roof work yet. I've been extremely pleased with their work. They've done work for me before that I really liked. That's why I called them to get a proposal to do the complete replacement. I particularly like their technician. His name is Chad, and I found him very easy to talk with. I would give them an A.”

“They were fixing my roof. A nail was punching the wrong way into it. They were punctual and honest, seemed to have a lot of integrity, and I was pleased with it. They had excellent customer service. I would give them an A.”

“Echols replaced the roof on our house, and they did a very nice job. They did what they said they'd do, and the roof doesn't leak. I think the customer service was excellent. It was very good. It was a big job. They did the whole roof. The house is about 50 years old, and the roof had been on there about 25 years. They did the whole roof. I'd give them an A. We are probably going to have some painting done on the outside of the house this summer, and I will call Echols. The gentleman from Echols that we dealt with said that they do that kind of work also, and I'll call them when we get ready to do that.”

“I have a roofing company. I haven't used them for a while, but I like them. It's Echols Roofing. They've done a couple of roofs for me. They replaced the roof. They were good. They came out, got the work done, cleaned up nicely, and were very cooperative. If you have a little question or something you wanted checked on, they'd come right back out and check it. Never had an issue. I would give them an A+.”

“I've used Echols for some roofing. They said not to worry about the foundation work because it was probably like that from the day it got poured. I just liked the honesty. They do a variety of stuff. They did some roofing issues and also looked at the foundation. They just did some patchwork. I'd give them an A.”

“They were quick and efficient, and that's all I needed. They fixed my fascia on the roof. I'd give them an A.”

“They did the roofing work. It's very good. I was very pleased. They deserve an A.”

“They did a very good job. They were there when they said they would be, they did what they said they would do, and they cleaned up well after themselves. They did a new roof. I have an older home—it was built back in the 30s—so they did some carpentry work. I read some good reviews on them and the guy who came out to give me the estimate did the work, so I felt comfortable with them. I would grade them an A.”

“Last spring, I contacted them. They came out. They did a great job. I was very satisfied. I felt the guy was very good with his explanations. I have contacted other roofing services, and they just wanted to get the business. He was a lot clearer about what the potential issues were and what I could wait to do, what I need to do immediately—that kind of thing. It was roof repair that he did. I would recommend them. I'd give them an A.”

“They did a great job. They did roofing work. They would take early morning appointments and showed up on time. There was part of my roof that had slipped up during a rainstorm, so they came and fixed it. It was a small job. I would give them an A.”

“It's been a year or so. I don't remember everything. The roof work is holding up. It wasn't a big job, but they did good work with it. The customer service was good. The person I worked with was really good, knowledgeable, easy to work with, understood the problem pretty quickly, and had good solutions for the little roof problem that we had. I chose them because of something to do with the Best Pick Reports rating. I would certainly give them an A. They did some gutter replacement for us a couple of years ago, and that worked well too. That may have been part of the reason I went back to them. I'd also give them an A for that.”

“It was Echols that did some deck work for me. They did good work. They did some repair where the second floor deck attaches to the house, and there was some rotting, so they repaired the deck. I would also probably grade them an A.”

“They showed up on time, got the work done fairly quickly, and they expressed themselves in the estimate very well. They replaced a section of my roof. I picked them out of that guide. I would grade them an A.”

“Echols did a good job, and they were very good people. They were very friendly, they helped out, and they cleaned up afterward. They did a really great job; it's an excellent roof, and it looks good. I'd give them an A+ because they were a wonderful company to work with. The guy who did the estimate talked to me and explained stuff, so there weren't any surprises.”

“Echols was fantastic. I had four other roofing people come out before them. I had a leak under the solar panel, and nobody could find it. They found it and stopped it. I've already recommended them to two or three of my friends, and they were tickled with them, too. They're an A+ company. I don't normally recommend people, but I would highly recommend Echols.”

“They did a great job. They did some repair work on top of the chimney and the garage area, and I'd definitely give them an A.”

“We had a leak, and they did excellent on the a partial roof repair and replacement. The customer service was excellent, too. I didn't have to call them back about any problems. I would give them an A+.”

“I had a new roof put on three or four years ago, and a limb fell and knocked a hole in it, so Echols came out and repaired it for me. They responded quickly, and they did a good job. The repair is holding up—so far, so good. I was very satisfied, and I would highly recommend them to anyone. They're an A+ company.”

“They replaced the roof for me. They were timely and efficient, and the quote was exactly what they charged. The workers were excellent because they did what they said they were going to do, and their cleanup was very good. I'd grade them as an A+.”

“They repaired my roof temporarily until I decide what I'm going to do next. They were very good. I'm going back on the shingle company because my shingles aren't holding up to their guarantee, so Echols took off the shingles that I have to send to GAF, and they put shingles in place of them as well as gave me an estimate on what needs to be done if there are any other problems with my roof. They earned an A+. I think very highly of them.”

“Echols Home Improvements did the roof, and they were excellent. They were very patient, and Danny was very nice and very friendly. It was fine. I'd give them an A rating.”

“Echols did the whole roof on my other house, and I was very pleased with their service. I had some problems, so I called them, and the roof has been functioning since they fixed it. I'd give them an A+.”

“I had some ice damming at the end of the last ice storm, so they went up there and did some patch work underneath the shingles. It was a little bit tricky because my shingles are discontinued. They had to do something in order to allow me to keep the shingles without redoing the entire roof. I was happy with that, and they did a good job—A+.”

“We have a modern house with a flat roof, and we were having trouble with leakage around the edges of the roof on one wing of our house. They put a whole new skin on the roof, and it was a very positive experience. The guy who came out was very competent. He came when he said he was going to come, he was on schedule, and I think he did a good roofing job. I would give them an A+.”

“We had a roof replacement done three years ago when all the hailstorms happened. I'd grade their work as A+, and they were great to work with. I sent them three or four other customers—friends of mine—for the same thing.”

“We've been here for 36 years, so we've had a couple of roofs put on, and they've done them. We probably found them through word of mouth the first time we used them. I would give them an A.”

“Echols Home Improvements took care of a hole in the roof, and I haven't had any dampness or anything since, so they fixed the problem. They get an A grade in my book.”

“They came out and repaired the roof over the garage and over the front window, and everything seems to be OK—it doesn't leak. It went really well. They gave me an estimate and came out in a brief time, and the cleanup was good. I would give them an A this time.”

“Echols put my roof on ten years ago, and they were very good, which was why I called them again. I had one leak, but the only reason I got a leak was that they had an amateur with them. That kid kept having to tear up stuff he'd put down, and I could tell I was going to have a problem. I can't grade them by that one guy—I'd say they were worth an A. They sent the whole crew out here to fix my leak in about two hours, and you can't beat that.”

“Everything Echols did turned out fantastic. We had a leak in the roof, and they were able to determine the source and fix it the same day. They were very professional, and I thought they did a great job. They easily get an A+.”

“Echols repaired my roof, and it was a very positive experience. The person who came to do the work was very, very nice, and he did a good job and cleaned up. He explained what was going on and took his time. I was pleased. They were excellent—A+.”

“Echols did an excellent job. There was a lot of debris coming down from the roof, so they had another guy down on my deck with a blower to keep the deck clean at all times. They kept a very clean jobsite, and they finished the job the same day they said they would. The supervisor came back a few days later just to be sure everything was OK. It was great.”

“I liked that they came out when they said they were going to come out. They did fine, and I appreciated it. A tree limb fell on my roof from next door. The insurance company paid me for it and told me to call a roofer, and when the roofer came out, he said there wasn't any damage. I would say they were excellent.”

“We really like the roofer that we found. Echols has done an excellent job, and they're very responsive. They come out and do an estimate. They know how to fix things. They pretty much keep time, and that's always very professional. I would give Echols an A+. I know that we use them all the time, and they're really good.”

“I used Echols. They ended up doing a roof repair for me. That project was fine—it was excellent. They showed up and did the estimate, and I called them back about a week later to have them do the work. They said, 'We've got somebody out in that area right now. You want them to stop by this afternoon?' They stopped by, took care of it, and that was it. They did a nice job. I would give them an A+.”

“I had a very positive experience with Echols—they were wonderful. He got the job done. He knew what was wrong and fixed it. I found them in Home Reports, and I would use them again. It was an A+ job.”

“I was extremely satisfied with Echols. I had a leak in the kitchen, so they went up and somehow patched the roof. Overall, the experience was positive. I would give them an A.”