Echols Home Improvements
21st year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Echols Home Improvements has received 4.9 out of 5 stars based on 183 customer surveys.
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21st year as a Best Pick Call
"Our employees make the difference. The crews are in-house, know what they're doing, and are supervised every day. Our sales approach is low key and simple: 'Here is a fair price using the best materials and workmen, and we'll keep every promise we make.'"

Mark Ashe | President
Company Information
Services Offered
Echols performs a variety of home improvements, including roof replacement and repair. Echols also offers carpentry repair; exterior home painting; siding and gutter installation; window and door replacement; deck repair, rebuilding, and enclosure; attic insulation; and light commercial roofing. The company charges a $20 fee for carpentry repair bids and offers free estimates on all other types of work.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Frank Echols founded the company in 1960. It is currently run by Frank's stepson, Mark Ashe, who began working for Echols in 1973.
Distinctions
Echols is a CertainTeed ShingleMaster and a GAF Master Elite Roofing Contractor. Roofing installation crews are factory-certified through GAF.
Additional Information
The company states that some crews have been with Echols for over 20 years.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna, Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City
Address
3682 Candler Road
Pendergrass, GA 30567
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Echols Home Improvements has received 4.9 out of 5 stars based on 183 customer surveys.
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164
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14
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/25/2019

No review comments provided

Review by
01/25/2019

“Echols Roofing, Siding, & Home Improvements did a fine job”

Review by
01/23/2019

“I would recognize Billy Dodd for his exceptional service.”

Review by
01/23/2019

“I think they met my expectations with the price. I think it was definitely fairly priced. I thought it spoke a lot about the integrity of the company.”

Review by
01/16/2019

No review comments provided

Review by
01/16/2019

“I would like to recognize AC because working with him was great. Additionally, the employee that did my windows and the employee that did my roof were professional and knowledgeable. I believed everything I was told by Echols and had trust in all of their employees.”

Review by
12/11/2018

No review comments provided

Review by
12/11/2018

No review comments provided

Review by
12/11/2018

“Echols Roofing, Siding, & Home Improvements did good work for me.”

Review by
12/11/2018

“Echols Roofing, Siding, & Home Improvements did an excellent job and were great about following up with any issues that came up.”

Review by
12/10/2018

No review comments provided

Review by
12/09/2018

No review comments provided

Review by
12/09/2018

No review comments provided

Review by
12/09/2018

“The workmanship was outstanding and the people were friendly.”

Review by
12/09/2018

“Greg has done two jobs for us. He is honest, professional, communicates very well, and I would highly recommend him”

Review by
12/07/2018

“They were very easy to work with and very responsive.”

Review by
12/04/2018

“Personal attention and follow up by owner Mark Ashe at our home to address concerns about material used on one area of our roof.”

Review by
12/03/2018

No review comments provided

Review by
12/02/2018

No review comments provided

Review by
12/02/2018

No review comments provided

Review by
11/30/2018

“Jeff Ogletree was very helpful and thorough.”

Review by
11/29/2018

“I would like to recognize the man who did the first quote. One of the men went up on the roof and went the extra mile to get pictures of the storm damage.”

Review by
11/29/2018

“The work they did was good. They came out and did it in time.”

Review by
11/29/2018

No review comments provided

Review by
11/29/2018

“I would like to recognize Greg Bennett at Echols Roofing, Siding, & Home Improvements for his exceptional service.”

Review by
11/29/2018

“They were very professional, honest, and warrantied their work. They came out immediately and gave a reasonably priced estimate. They have excellent workmanship. I highly recommend them!”

Review by
11/28/2018

“Professional from start to finish, we love our new roof and would recommend to Echols to everyone.”

Review by
11/27/2018

No review comments provided

Review by
11/27/2018

No review comments provided

Review by
01/23/2018

“They did the work. They did some roofing work for me. They get an A.”

Review by
01/23/2018

“I'd give them an A. They did roofing for us.”

Review by
01/23/2018

“I liked that they got it done. They got it done on time, and they cleaned up everything. They did the roof. They get an A.”

Review by
01/23/2018

“Most recently they repaired some parts of the roof and some gutters. They put the roof on a couple of years ago. I would say they get an A; As far as I can tell the work is good.”

Review by
01/23/2018

“The technician showed up on time; he did the work that he was supposed to do and did a good job on it. They installed a roof vent for us. I'd give them an A.”

Review by
01/23/2018

“I like the work that they've done, how prompt they were, and how quickly they got it done. They replaced the roof for me. I'd give them an A+.”

Review by
01/23/2018

“They did some work for me. They did some repairs on the roof for me. I would rate them A; I haven't had any problems with the work.”

Review by
01/23/2018

“They do very good work. It was the second time I'd used them; they did my previous roof. I would give them an excellent grade.”

Review by
01/23/2018

“We've done business with Echols. They were on time, and they did good work. They did roofing work for us. I'd give them an A+.”

Review by
01/23/2018

“The worker was super responsive, and extremely knowledgeable. He actually did a little bit of extra work than what we initially contracted, as well. Just really above-and-beyond. We had a leakage in our roof, so they had to repair that leakage, and they had to pull some shingles. They pretty much repaired a leak in a crevice of my roof. They replaced the shingles, fixed some messed up shingles throughout the roof that the previous owner put up. They're A+.”

Review by
01/23/2018

“We had some damage to our house after one of the storms. They fixed the damage. I think most of the delays were on the insurance side, but I think they were fine. They replaced a couple of roof tiles. They replaced the gutter along the back of my house. I'd give them an A.”

Review by
01/23/2018

“When my insurance came—they came out right after he'd done the work—he'd done such a great job that you can't even tell where the work was stopped. They are top-notch, AAA fantastic. We had some roof damage from some storm. I plan on calling them again; They're A+.”

Review by
01/23/2018

“I've used them a couple times for repairs. The guy's prompt, did what he said he would do, and charged a fair price; there was nothing to be upset about. They came, did the job, and left. They did roof repairs two different times for me. I'd give them an A.”

Review by
01/23/2018

“I had an extremely positive experience. They came in, they did the job, and they were quick. Also, they were efficient, and they cleaned up; they were great. They did a new roof for me. They're A+.”

Review by
01/23/2018

“They've done some work for me in the past. They repaired a couple leaks in the roof. I'd give them a B.”

Review by
01/23/2018

“I have some leaks in my roof. They came and looked at it, but they didn't do anything about the damage on the inside. The next time it rained, I had some more leaks in my roof, and they haven't come since. They just did the roof, and it was over $5000. I'm in a condo that's very narrow, so I thought that was quite a lot for that amount. I'd give them a C.”

Review by
01/22/2018

“Their estimates were honest. The actual repair was not overestimated as to what needed to be done. Their response was very prompt, very quick. They would be there often the same day. They did roof repair for me; we had a roof leak, so some seams had to be repaired, and then we had a number of shingles blown off, and they replaced those. I would give them an A.”

Review by
01/22/2018

“They've worked for us twice. I had a cellphone directly to the person who was going to be doing the work for me, so I could text him or call him whenever I wanted to; I didn't have to go through the office. The other good thing was, when he said he was going to come, he came, so the scheduling was all good. They were doing a roofing job for me. I would definitely give them an A+, and I've actually recommended them to our neighbors.”

Review by
01/22/2018

“I felt like the customer service was great. I felt like the gentleman who came out, Billy, was really professional. He was very thorough in explaining what needed to be done with the repair. It was just a great experience. They did a roofing job. I'll rate them A+.”

Review by
01/22/2018

“I liked the guy that came out; his name was Jeff Ogletree. He was really professional; real knowledgeable and stuff. The way that they had it written up, it was very detailed—he was very clear about pointing out the different options and things, which I thought was good. They replaced the roof on our house. They deserve an A+.”

Review by
01/22/2018

“They came on time. They did what they said they would do. I thought the price was reasonable.”

Review by
01/22/2018

“The work was fine. They did a roofing job for me or siding. They get an A+.”

Review by
01/22/2018

“They did the roofing job.”

Review by
01/22/2018

“They were efficient. They said it would get done in a timely manner, and it was. I think they were good on the price—just a good company. They redid our roof. They're A+.”

Review by
01/22/2018

“They put a roof on my house. They did what they said they would do for the amount. They get a B+.”

Review by
01/22/2018

“It was mostly positive. I liked their efficiency, in terms of, they said they would come, and they did their job efficiently. They put the roof on. The part that was lacking was when they came in. They came into the porch where I have a cat, and they didn't ask me to come in the porch—we thought the cat had gotten out. They should have asked me before they ever came into the porch. The second thing is, they were supposed to replace any rotten boards before they put the roof on. They replaced some, but I don't think they replaced all of them, and I don't think they put my gutters back on right. I think they deserve a B-.”

Review by
01/18/2018

“I liked how thorough they were when they gave me their estimated cost, went over everything, and I liked how well they explained the materials they were using, as well as why they needed to do what they needed to do. The supervisor was always coming every day to check on how things were going. They did some other work for me besides roofing; they also fixed the interior of my ceiling where it had started leaking from the leaking roof. Then they also took out sliding doors, and they put in a wall with a picture window. They're A+.”

Review by
01/18/2018

“They were pretty timely with being able to set up appointments and getting a guy out there to give me a quote. They completed the work pretty quick and haven't had any issues subsequently after that. It was just a roof leak around a ventilation fan, so it wasn't anything major, but I had a positive experience. I'd probably give them an A.”

Review by
01/18/2018

“They're such a good company. I think it's a family kind of thing; they all work together. In fact, they're going to do some more work for me in the spring. They did some roof repairs, some shingles and stuff. I think I'm going to let them replace my whole roof this spring. They're definitely A+.”

Review by
01/18/2018

“The gentleman who came to give me the estimate and set up the work was very understanding of what was going on. They were all around a good company to deal with. They repaired the roof on my sun porch. They get an A+.”

Review by
01/18/2018

“It was just a small repair job, a quick job; they put a tarp on my house after the hurricane. They were quick. I called, and they were there that afternoon, so they were great about response. I'd grade them an A.”

Review by
01/18/2018

“I like that they stand behind their work. We'd used them in the past, and we liked them very much. It's going to be right, and if it's not right, they're going to make it right. They did a roofing job for us. They'd get an A+.”

Review by
01/18/2018

“The person that worked on the roof was just very highly qualified. He knew what to do. I'll give them an A+.”

Review by
01/18/2018

“They did some roof repair—some shingle replacements. They showed up on time, did the work, and I didn't have any problem. I would give them an A+.”

Review by
01/18/2018

“They did some work for me. They seemed very professional and took great care in what they were doing. They did a roofing job for me. I'd give them an A.”

Review by
01/18/2018

“They did exactly what they said they were going to do when they said they were going to do it. They did a roofing job for me, and I'd give them an A.”

Review by
01/17/2018

“They were very polite and very efficient; the estimate was on target. They took care of roof repairs for me, and I'd grade them an A.”

Review by
01/17/2018

“Everything's been good. They showed up when they said they would and did what they were supposed to do. They did a little bit of roof patch. It was an A+.”

Review by
01/17/2018

“Everything went fine. They were on time and quick; they were in-and-out. I haven't had a problem since. They sealed up some roof vents for me. They get an A+.”

Review by
01/17/2018

“They showed up when I called; I'd called other roofers, and that was not the case. They did roofing for me. I'd give them an A+.”

Review by
01/17/2018

“They replaced my roof. I'd give them an A.”

Review by
01/17/2018

“We had a really good experience with Echols. We had Greg come out, and he was really helpful. He actually—while he was on the roof—saw another problem with the house that we ended up getting fixed through our home warranty. I'd rate them A+.”

Review by
01/17/2018

“They're nice people; I thought they were very good. Their work was fine. They did some repairs. I hired them because they were a family business—I was right—they're a nice family. They get an A.”

Review by
01/17/2018

“When they came out to do the original work, they went ahead and did some extra work at no-charge, too—just as a preventive maintenance. They were fixing a leak with a vent pipe, so they went ahead and fixed all the vent pipes as a precaution. They didn't charge me anything extra. I'd give them an A+.”

Review by
01/17/2018

“They came in, did a couple of skylights, and repaired a leak in my roof. Everything went well. He was good; he answered all my questions. He performed the work, and he even came out on a Saturday to finish it up. It was right before we got a heavy rain of several inches the next couple of days, and I'd give it an A+.”

Review by
01/17/2018

“They're very professional and earnest. They're definitely honest about everything that was going on with my roof, what he could do, and so on. I liked the honesty, and I liked the professionalism. I liked the concern that he also had as far as the work that was done before. He had a concern about how the person actually did it. I would say he's definitely fair in his pricing. They did roofing work for me. I would give them an A.”

Review by
01/17/2018

“Echols Roofing was fine for what they did; they replaced a cap. I had a roof replaced 5-6 years ago, and I had leaks from that. He came out, and I let him look at it. He thought that boot was leaking, so he replaced it. At this point, I don't know if it was good or not. I haven't seen the sizes of my water stains increase, so I guess it's OK. The experience was fine. I had no complaints about it; the punctuality and cleanliness was fine.”

Review by
01/17/2018

“I thought that their customer service was really good. It's a family-owned business that's been around for many, many years. I've used them at least two or three times on my properties. I think their prices are reasonable. They were listed in several of the area home-guides/home-contractor-guides—they're in at least two of them, and they've been in there consistently, year after year. That's how I first came to use them, but I've had good experiences. I've used them on roofing repair, and I've used them on window replacement. They did a good job on both; I would definitely give it an A+.”

Review by
01/17/2018

“All they did was the roofing, and it was just a small roof. They came out, and they looked at it after the guys were done. I don't know anything about roofing myself, but the supervisor came out after the guys were done. He went up there, looked at it, and he said he didn't like the final result—so he's going to send them back out and do some modifications. They did that, and they came out, so I was pretty happy with that. I'd give them an A+.”

Review by
01/17/2018

“We checked out a couple of different companies, and we just felt more comfortable with Echols. They weren't the only one that we checked out. He did some general maintenance on the roof. We had some issues, and he found some other things that needed to be done. We haven't had problems since then; I'd grade them B.”

Review by
01/17/2018

“The work that got done was positive; getting to the point of getting the work done wasn't. They did an entire home of ours about ten years prior, so that's why we went to use them again; we had a great experience with them. They're not the cheapest, but we felt they had great service and good quality materials. At first, we didn't get a call back. We had to call a couple times to even get it scheduled. Then they'd indicated that since we'd just gone through a rainy season, they were really backed up, and it would take three weeks. We had a leak, so we really didn't have a choice, but to wait or go with another company. We really wanted to go with them, so we waited, and in the mean-time the salesperson came out and gave us a quote. I was a little frustrated because he got on the roof, and the roof was leaking at a point where the slanted roof and the chimney met at this crease. He told my husband that a lot of leaves had built up in that crease that got wet from the rain, and were just sitting in the crease trapping the moisture. Knowing that he wasn't going to get a crew back here for a week, I would have expected that he'd put on a pair of gloves and scrape the leaves out of there. Instead, I think he charged my husband $50 to do that, which was really frustrating, but then we paid that money. Then we scheduled with them, and I think we rescheduled at least once or twice after the date they gave us. We ended up waiting a really long time; the inside ceiling got more and more damaged, and that was a really frustrating experience. The guy who came out and did the work was excellent; the work seems to be good. It's been a while now. We never saw the leak again, but that initial process—I started to wonder if they'd changed out a lot of their employees, or started to use subcontractors for their sales because it just wasn't the same experience. I'd give them a C. I'm in a professional services industry myself, and I know how frustrating it is when you don't get a grade with an explanation. You tend to think it was the ultimate service that was the problem. It wasn't; it was everything leading up to it—I want to be clear.”

Review by
12/15/2016

“I've  been doing business with Echols for years. Chad has always worked on my roof. He's always done an amazing job. He's a very nice, polite gentleman. He's on time. If you call them and they say they're going to be there at one, they will be there the next day at one. I've had a limb fall down and stick a hole in the roof, and when they fix it, it's fixed the first time. They're not making three or four visits. When they come out and fix it, it's fixed that one time, and you don't have to worry about it. I really like the company. I highly recommend them. They're very honest. They do what they say they're going to do and I have absolutely no problem recommending them to anybody.”

Review by
12/15/2016

“Their estimate called for two days to do the roofing. When they started, they actually checked the weather and found out it was supposed to storm that night. So they stayed incredibly late to make sure the roof got finished before the storm came in. I was unaware that there was a storm. I asked them why did they stayed late and they said they were trying to help me. They went above and beyond, in my mind, to get it done. I'd give them the top rating. Everything was great.”

Review by
12/15/2016

“The gentleman that came out and actually did the quote also did the repair. He was great. He told us exactly what he thought we needed, so we would be a little bit farther down the line, and gave us some options. He came out way before September. We ended up waiting quite a while. As soon as we got with them, he put us on the calendar, came out, and knocked it out. It was a repair for my roof. I'd give them an A+. They did a great job. They were here when they said they were going to be here. We will use them again.”

Review by
12/15/2016

“I liked the way that they responded. They did roofing work. I'd give them an A. They didn't come when they said originally, but that's OK. I wouldn't recommend them because I moved and now live in Colorado.”

Review by
12/15/2016

“They did a great job. I have no complaints. They put a small deck on the back of our house. They were there when they said they were going to be, and the work was completed within a reasonable amount of time. I'd give them an A overall.”

Review by
12/15/2016

“I had them do the roof. I love that they were quick. They're quick and they are definitely trustworthy. There's no concern with them. I didn't have any concerns. They appeared to be very trustworthy. I'd give them an A+ rating.”

Review by
12/15/2016

“I liked their timeliness of response. They did roofing work. I'd give them an A.”

Review by
12/15/2016

“They did a good job and did it quickly. They did a roof. I'd give them a B+. After they replaced our roof, there was a small crack in our bedroom ceiling. The guy tried to say that it was there before, but it was not. We didn't pursue anything because it wasn't worth it. They did some damage in our ceiling, but he didn't acknowledge that.”

Review by
12/15/2016

“I liked their reaction to what my needs were. We had some issues with some leaks to start with. The guy that came out gave us two options to either repair them or replace the roof. He was very knowledgeable and we felt very comfortable with going ahead with the total roof replacement. We didn't feel like we were being pressured to do that. I'd give them a B.”

Review by
12/07/2016

“They're  a great company. They replaced the roof of my house and garage. I think they're very professional, they use very high quality materials, and they're very thorough. The guy we talk with all of the time, Greg, has been working with the company for many years, and knows what he's doing. I have a lot of confidence with the work that they do and they guarantee what they do. They clean up very nicely when they're finished, they do the job in a hurry, and everything's perfect. I'd give them an A+ overall.”

Review by
12/07/2016

“They're  coming out today to do something. They put 1, dollars’ worth of windows in and fixed the corner of my roof. They put some boots on the roof and resealed the pipe of some kind. The pipe is still leaking a little bit, so he's going to come back and check. A/C is a terrific person. He did what he said he'd do, followed up, and was really compatible. The two guys that were out here, I forget their names, and they were definitely Mexican. One of the guys worked with him for a lot of years. They were terrific people. They were fast, efficient, and really knew their stuff. This company has a great team. I'd give them an A+ for everything. I've already recommended them and they've already got a job from it. I'm sure it was another 1,-dollar job. They back up their work, they're very efficient, and they've got good workers. If all of them are like A/C, they've got a winning team there. He's extremely easy to work with and talk to. I never had an issue with him, not one time.”

Review by
12/07/2016

“They did roofing work. They were very responsive, took care of the problem without issue and cost wise, they were super competitive. They were much less expensive than any other folks. I'd give them an A+ overall. I'd definitely recommend them.”

Review by
12/07/2016

“They were good. They did roofing work. I liked their expedition of the process. They give you a quote and then they actually do the work that day. It’s not a multiple day thing. That may be different in a larger scale job, but not my experience. I'd give them an A for the overall experience. I'm actually going to use them again.”

Review by
12/07/2016

“They did some roof repair work. It was quick and easy. I'd rate them an A+.”

Review by
12/07/2016

“They replaced the boot. They were fine; they were nice and courteous. I'd give them an A across the board.”

Review by
12/07/2016

“It was a quick job. They came out and gave me an estimate. They showed up and did the work. They repaired a leak in the roof. I'd give them an A.”

Review by
12/07/2016

“It  was excellent. They did roof and siding work. They were on time, on budget, and very professional. I'd give them an A overall. I'd be very likely to recommend them.”

Review by
12/07/2016

“They replaced my roof. They were very straightforward, timely, and clean. It was a great experience all the way around. I'd give them an A+.”

Review by
12/07/2016

“They did roofing work. They were prompt and did good service overall. They did it on schedule as they said it would be. I'd give them a B+ overall.”

Review by
12/05/2016

“The roof's still there. They put it on. We weren't here; it was on when we got home. I don't remember hearing any bad talking. A for them.”

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