The Blue Lagoon Pools
1st year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

The Blue Lagoon Pools has received 4.6 out of 5 stars based on 158 customer surveys.
5
115
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28
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9
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1st year as a Best Pick Call
"The Blue Lagoon Pools is driven to make every customer 100 percent happy with all work performed. We hold ourselves to a very high standard, and this has been reflected in our astonishing growth rate since opening our doors in 2007. For a free quote and custom design, give us a call, and we'll be happy to schedule your consultation."

Jason Watson | Owner
Company Information
Services Offered
The Blue Lagoon Pools designs and constructs custom in-ground swimming pools and offers backyard renovation services for residential customers. The company provides consultations and uses 3-D software to create custom designs. The Blue Lagoon Pools offers financing options.
Warranty
The Blue Lagoon Pools offers a 100 percent customer satisfaction guarantee.
Company History
The Blue Lagoon Pools is a local company that was founded in 2007.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson
Address
10500 Metric Drive #112
Dallas, TX 75243
Hours
Mon
7:30 am - 4:30 pm
Tue
7:30 am - 4:30 pm
Wed
7:30 am - 4:30 pm
Thu
7:30 am - 4:30 pm
Fri
7:30 am - 4:30 pm
Sat
Closed
Sun
Closed
Licenses
TICL 586

Compiled Score:

The Blue Lagoon Pools has received 4.6 out of 5 stars based on 158 customer surveys.
5
115
4
28
3
9
2
4
1
2
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
05/22/2018

“They exceeded all of expectations, especially compared to my other contractor.”

Review by
05/21/2018

“The Blue Lagoons exceeded my expectations with communication.”

Review by
05/21/2018

“The workmanship and the overall look of the work done.”

Review by
05/21/2018

“We've used them for five years. They are dependable, have reasonable pricing, and they show up when they say they.”

Review by
05/21/2018

“Their communication is really good, and price.”

Review by
05/21/2018

“What I appreciated about engaging Blue Lagoons is that Jose always showed up when he said he would. I never had to communicate with Blue Lagoons because they did their job consistently and well.”

Review by
05/21/2018

“It's not bad, but it's not perfect.”

Review by
05/21/2018

“I have only asked them to cover the chemicals. They have done that well.”

Review by
05/21/2018

“The Blue Lagoons exceeded my expectations on the weekly maintenance.”

Review by
05/21/2018

“They do a pretty good job in general, so they met my expectations.”

Review by
05/15/2018

“They do what they are supposed to do.”

Review by
05/14/2018

No review comments provided

Review by
05/14/2018

No review comments provided

Review by
05/14/2018

No review comments provided

Review by
05/09/2018

“Quality workmanship, as well as outstanding management. They know their business.”

Review by
05/08/2018

“The guy was helpful.”

Review by
05/08/2018

“vacuuming the pool”

Review by
05/08/2018

No review comments provided

Review by
05/07/2018

“I was satisfied in all areas.”

Review by
05/07/2018

“They met my expectations in all areas.”

Review by
05/07/2018

No review comments provided

Review by
05/07/2018

No review comments provided

Review by
05/07/2018

No review comments provided

Review by
05/07/2018

No review comments provided

Review by
05/07/2018

No review comments provided

Review by
05/07/2018

“Cleaning the pool of all debris and emptying the skimmer and pump filter baskets”

Review by
05/07/2018

“The Blue Lagoons was very reliable, we appreciated that.”

Review by
05/07/2018

“I have greatly appreciated the attention to detail and that if there is something that needs to be addressed, they bring it to my attention. They always complete the work when they say they will. I have been through 4 other pool servicing companies in the last 12 years and it is because the others let me down. I have been with Blue Lagoons for several years now and I have been very satisfied.”

Review by
05/07/2018

No review comments provided

Review by
05/07/2018

No review comments provided

Review by
05/07/2018

No review comments provided

Review by
05/07/2018

No review comments provided

Review by
05/07/2018

“I'm sorry but I would never recommend your company. Maybe we were saddled (or unlucky) with a bad assigned tech but regardless, that employee is a reflection of the company overall. He was terrible therefore it's hard for me to say anything good about the company in terms of service provided. I had to change providers less than a month into becoming a new customer.”

Review by
05/05/2018

No review comments provided

Review by
05/04/2018

“I was satisfied with their communication.”

Review by
05/03/2018

“These people do what they say they will do. They are good communicators and are relentless in getting you the correct info to make a decision! Most importantly they are honest and they stand behind their work!”

Review by
05/02/2018

“They are always quick and efficient with every job”

Review by
05/02/2018

“excellent job cleaning pool. looks very clean.”

Review by
05/02/2018

“good communication”

Review by
05/02/2018

No review comments provided

Review by
05/02/2018

No review comments provided

Review by
05/02/2018

No review comments provided

Review by
05/02/2018

No review comments provided

Review by
05/02/2018

No review comments provided

Review by
05/02/2018

No review comments provided

Review by
05/02/2018

No review comments provided

Review by
05/02/2018

No review comments provided

Review by
05/02/2018

No review comments provided

Review by
05/02/2018

No review comments provided

Review by
05/02/2018

No review comments provided

Review by
05/02/2018

“Very reliably shows up every Wed morn”

Review by
05/02/2018

No review comments provided

Review by
05/02/2018

No review comments provided

Review by
05/02/2018

“They charge from me for visits but they can do with daily cleaning, my pool lights not working they did not fix and didn't tell me , it was in the plan I am paying”

Review by
11/01/2016

“They  gave me great services. They do a wonderful job cleaning the pool. No complaints. Really good customer service on the job—A's all across the board.”

Review by
11/01/2016

“I  use The Blue Lagoons to do our pool cleaning. They're very professional. And they come and do the work—that's what I want. I'd rate them an A+.”

Review by
11/01/2016

“I  like the tech that comes out and does my weekly service. He's great, and I'm pretty pleased with his work. I would say my experience was an A.”

Review by
11/01/2016

“They're always punctual, and they do a good job. They're A+. I've never had a problem with customer service—every time I call they answer the phone or return my call right away.”

Review by
11/01/2016

“We're very satisfied. We've had a number of people and they do a good job. and they relate to any thoughts or ideas I have as they're doing the job. It's very satisfactory. I would absolutely recommend them to a friend.”

Review by
11/01/2016

“The Blue Lagoons are really good. They're fair, and they don’t typically miss appointments—they're good and reliable. I'd rate them a B+. They're usually on time. Our service provider changed, and the technician that was out here changed. Overall, I'd say I'd feel confident with what they do as a company, but I don't really talk to my new technician very much. I haven't had any issues. I'd grade it an A.”

Review by
11/01/2016

“I have no complaints.”

Review by
11/01/2016

“They're reliable. I'd give them an A.”

Review by
11/01/2016

“No complaints.”

Review by
11/01/2016

“They've been very good. No complaints. They're great.”

Review by
11/01/2016

“The pool was clean when I came home. I'll give them an A.”

Review by
11/01/2016

“I can say that they really went the extra mile. I'd give them an A+.”

Review by
11/01/2016

“Everything has been fine. They get the job done. I would say they're an A.”

Review by
11/01/2016

“I  like that they're very consistent. The pool has been great since they got here. I'd grade them A+.”

Review by
11/01/2016

“They clean my pools. They've done OK. No general complaints with their work or quality of work.”

Review by
11/01/2016

“I'm overall happy with them, and I'd grade them an A. They're good. I can't complain.”

Review by
11/01/2016

“I'd grade The Blue Lagoons a B+.”

Review by
11/01/2016

“Early on I had a lot of Polaris problems, and I had them try to fix it, but communication was extremely poor. I told them when they took it that they needed to take all the parts because I thought it might be the Polaris tail, but they took the Polaris no tail. I never really figured out what happened with it. I came back and it still didn't work. I still have yet to see whether or not if they billed me anything for it, because I'll argue that. So, I'm not that thrilled about some of the service. The pool is clean, so it seems to be alright. It was pretty positive, except for that incident. I'd say overall a neutral experience. The punctuality was good, but I don't think they've got expertise when it comes to fixing the Polaris. I'll give them a B- overall.”

Review by
09/30/2015

“They have been doing our pool service for over a year now. They've had different kinds of people across time. I know Byron came for several months in a row, and he was probably the one I was happiest with, but overall it's a good service. There have been a couple of people that just don't leave it looking as clean as he does. I understand leaves blow around and stuff, but sometimes it really doesn't look as clean as some of the other times. They do the filter replacement; it's usually just the routine weekly service. I’d give them an A. There was one situation where I know someone didn't come out, but I felt like it was taken care of so well. I had a pool party coming up, and the pool had not been cleaned, for whatever reason. There was an interruption in service, but when I called and said something about it, they immediately had someone come out—and it was on the weekend. So I feel like for their responsiveness—maybe the pool's not spotless every time, but I know that they're concerned about customer satisfaction from that experience.”

Review by
09/30/2015

“If you've ever had a pool with a pool service, you know that there are an awful lot of shady folks doing that. But they seem to be extremely honest, and I feel as though they have a great amount of integrity. When they tell me something is broken and it needs to be replaced, I don't have any doubt that it's actually broken and needs to be replaced. They have done repairs of equipment, regular scheduled maintenance of the large pieces of equipment, weekly cleanings and chemical maintenance, and they’ve purchased for us pieces of equipment that needed to be replaced entirely.”

Review by
09/30/2015

“They were good. They replaced my pool filter equipment because I had a previous contractor come out who tried to do it on the cheap and never fixed it properly. When these guys came out, they did an excellent job, used the right equipment, and did what they had to. They get an A. I was happy with their work, and I didn't have any complaints.”

Review by
09/30/2015

“They come when they're supposed to, but if they're going to be late, they always call. They clean my pool pretty good. They test the water, vacuum it out, and get the stuff out of the pool that needs to be out of the pool. I've been using them for two years, and they were a referral from another friend. They get an A.”

Review by
09/30/2015

“They do regular maintenance. I love Jason, the owner. I've known them for a while, and they always do a good job. They do cleaning of the pool every week. They're always on time, the pool is always very clean, up and running, and I have no complaints.”

Review by
09/30/2015

“They were good. They do our pool service and it's always excellent. Customer service is good, and the service they do on the pool is good, so we’re happy with everything.”

Review by
09/30/2015

“We’re still using the same company for our pool. They do the cleaning and maintenance every other week, I think. A friend of mine recommended them.”

Review by
09/30/2015

“They clean the pool every week, and they do a good job. I actually haven't had any problems, so I'm not real experienced with their customer service.”

Review by
09/30/2015

“The Blue Lagoons has done work for me, and I've had a positive experience. I'd give them an A.”

Review by
09/30/2015

“They do monthly service, and then they've made some pool repairs. They get an A.”

Review by
09/30/2015

“They come when they're supposed to every week and do a good job. They clean my pool. I found them through word of mouth.”

Review by
09/30/2015

“I would say they're reliable, the price is competitive. They do monthly maintenance and repairs. I've been using them for two years. I'd say A.”

Review by
09/30/2015

“They clean the pool weekly, and they replaced the controller recently. They did both very efficiently, and they do a good job.”

Review by
09/30/2015

“They maintain the pool weekly, and they're efficient and timely.”

Review by
09/30/2015

“The pool cleaning was good, so I had no problem with them.”

Review by
09/30/2015

“They’re my pool service, and they do work for me every week. Everything is fine. I would rate them an A.”

Review by
09/30/2015

“They're good. They do pool cleaning. I'll give them a B.”

Review by
09/30/2015

“They're just my weekly pool group. They come by every week on time, they're reliable, and they seem to know that they're doing and take care of things. I will give them a B, I think they're supposed to send me a picture of the pool before and after every week and I don't think I get that anymore.”

Review by
09/30/2015

“They maintain my pool on a weekly basis providing the chemicals and the clean ups. I give them a B, the major thing is I've had some algae a couple of times and I shouldn't see it at all. They should do a little better job of brushing each time, just a little better.”

Review by
09/30/2015

“It's been positive for the most part, I had one guy but I think they got rid of him. Ever since the other guys, they do a pretty good job. They just do the cleaning, filtering and balancing the chemicals. I've been using them for a few months. I was comparing prices and they seemed to have a pretty good price compared to some of the other companies. I'd give them a B probably.”

Review by
09/30/2015

“They used to be really good, but I've had a lot of problems with them this summer. They've changed servicemen a couple times over the summer, they've missed appointments, and communication has been poor, so it has been less than satisfactory. I'd grade them as a C-.”

Review by
09/29/2015

“They're usually on time, they don't leave a mess behind, and the pool looks good when they're done. It's a monthly pool cleaning where they clean the baskets and the pool on a weekly basis, and then they check the chemicals. I have a saltwater pool, so they make sure that equipment is running, and then they do an extended service every six months. The pool is barely two years old. I would recommend them and give them an A.”

Review by
09/29/2015

“I've had a positive experience. They've been servicing my pool for quite some time.”

Review by
09/25/2015

“They do all the cleaning and chemical work, and they’re good. The customer service is excellent. They were recommended to us.”

Review by
09/25/2015

“They're very punctual and reliable, and they recommend things that need to be fixed. Customer service is excellent. I’d give them an A+.”

Review by
09/25/2015

“They just show up when they say they're going to show up. I've always just talked to the owner and he's very nice.”

Review by
09/25/2015

“They're very dependable. They do pool service, weekly maintenance. I just found them. I'd give them an A.”

Review by
09/25/2015

“They’re our pool service. The guys that come are very courteous. They know that we have dogs, so they're always real careful not to let the dogs out. They’re real friendly, and they do a really good job. We have weekly cleanings in the summer, biweekly cleanings in the wintertime, and then when things need repairing, they'll let us know where we are. Usually if I have a question or a problem, I send an email to Jason and usually get a pretty quick response, so I can't say I've ever had a problem with the customer service. I always know who to go to when I have a question. The price changes in the summer once they start coming once a week, and they've been real good about notifying us ahead of time. They’re the company that’s closest to me. I’d give them an A+.”

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