Gibraltar Pools & Spas
2nd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Gibraltar Pools & Spas has received 4.7 out of 5 stars based on 62 customer surveys.
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2nd year as a Best Pick Call
"Our years of experience and our family-owned leadership in the New England swimming pool industry are the key reasons for you to own a Gibraltar Pool. We feel that you must buy from someone you are willing to be 'married' to for a long time. We make a good lifelong partner."

Peter de Bernardo | President
Company Information
Services Offered
Gibraltar Pools & Spas provides pool installation services for residential customers. In addition to aboveground swimming pools, the company installs hot tubs, spas, and saunas. Gibraltar Pools offers free backyard surveys to homeowners.
Warranty
The company honors manufacturers' warranties.
Company History
The local, family-owned company was established in 1985.
Distinctions
Gibraltar Pools & Spas is a member of the Association of Pool & Spa Professionals (APSP).
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
428 Boston Street
Topsfield, MA 1983
Hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
9:00 am - 5:00 pm
Sun
Closed
Licenses
HIC 129931

Compiled Score:

Gibraltar Pools & Spas has received 4.7 out of 5 stars based on 62 customer surveys.
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Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
03/29/2018

“The salesperson was excellent. It never was completed, and they never came back to finish the gate we paid extra for. It is an open pool. Hopefully they will be back this summer. It rained for two months, so it wasn't really their fault. Their office staff, except for the manager in Massachusetts, are abrupt and rude, especially the women working there. The pool is already rusting and it's not even a year old. The deck is starting to rust. I don't think it should be beginning to rust, it was guaranteed for 50 years. I'm disappointed with the poor quality.”

Review by
03/29/2018

“Even if we did have a problem, they quickly resolved it and did right by me, the customer, as far as going above and beyond what was expected, even though there was some miscommunication and delays. They well exceeded my expectations after problems.”

Review by
03/29/2018

“I have to do some landscaping. I am not sure when they are coming back to install the filter and get me hooked up to put the water in. I don't know who is taking care of that.”

Review by
03/29/2018

“I found them very professional and I believed the things I was being told because they kept proving them throughout the process. I have already recommended them.”

Review by
03/29/2018

“I have already recommended them. Everybody is amazing, and the job they provide— the attention to detail was great.”

Review by
03/29/2018

“We had a great experience. Peter was super great to us. He answered all of our questions and sent people out. He was really attentive. We couldn’t be happier with Peter.”

Review by
03/29/2018

“The crew that put it up was very professional.”

Review by
03/29/2018

“I have already recommended them.”

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

“We had a little issue with the install and we had explained everything we wanted to the salesman. When the installers came, they installed it differently. We understand part of it was our fault. They did come back and fixed everything. We relayed everything we wanted to the salesperson, but we did get what we wanted. The first install was good. They came back to fix it and they left everything all over the yard. He did come back and made everything right. He walked off the job and left everything scattered all over the yard. The owner was very good and made everything right. The headache we had to go through was not good. They did make it right, so all is good.”

Review by
03/01/2017

“When I had the pool installed, he was very hands-on. They were very accommodating. They explained the pool, and they worked with me to find the best time for installation. They went over everything anytime I had a question. I would call them, and they would answer my questions and they were very accommodating. I'd give them an A+. Any questions, they were right there. The owner of the company came to my house; he was amazing. It was very overwhelming for us to get a pool. I just called and, like I said, he came. He wasn't pushy whenever I wanted anything. I think it was because he was the owner of the company. It's his business, so he wanted to make sure things were good.”

Review by
03/01/2017

“They were there on time, and they were done quickly, so they were able to do what they said they were going to do. They installed an aboveground pool. I'd give them an A-.”

Review by
03/01/2017

“They were very nice and prompt. They put in a pool. I'd give them an A. I would be extremely likely to recommend them. The only complaint I have is that we're waiting for something, and I know it's a bad time of the year, but we're still waiting for something.”

Review by
03/01/2017

“All they really do is have an outside company come do the installation. I guess everything was done the way they said. It was nothing spectacular. I would say an A. They were good. Everything was good.”

Review by
03/01/2017

“I just bought a pool through them. Everything's fine. I'd give them an A+.”

Review by
03/01/2017

“They were on time, and they did what they said they were going to do. They installed a new pool in the backyard. It was an A+. I am extremely likely to recommend them.”

Review by
03/01/2017

“The pool looks and runs OK. It was a good experience, so I’d say an A for excellent.”

Review by
03/01/2017

“They came exactly when they said they would. They did a very good job, and I like the pool. I'd give them an A.”

Review by
03/01/2017

“It's been positive so far. They got their job done. They installed a pool. I am likely to recommend them.”

Review by
03/01/2017

“In some ways, it was positive. In other ways, no. The initial experience was great. Getting them to come look at anything with the pool, was not. The salesman did an excellent job, and he has tried to resolve some issues we've had with the liners. I'd give them a C-. Their customer service has been so great as far as the guy who sold us the pool, but their service manager has been lousy. I don't know what to say about punctuality. Cleanliness is fine. The overall experience has been good, but we tried all last summer to get them to come look at an issue, and they never followed through on that, so the warranty is worn out. Overall, it has been a real negative issue.”

Review by
03/01/2017

“It's been over a year. It had its ups and downs. I don't know what I liked. They seem to take the money all right. They don't really have anything to do with any of it. You just pay them, and then another guy comes in and installs it. Then the guy was supposed to go over how to winterize it and how to do things, and we just got left out in the dark, so I don't know how I would rate it. I would rate it as poor, I guess. The check's in the mail. They put a brand new pool in. I'd give them a D. I thought I was going to get a new enclosure, and I got nothing. They just kind of put it together with more rivets. The guy screwed it up putting it in there. The ladder wouldn't work. Thank god I'm a landscaper. I took care of it. I'm not likely to recommend them.”

Review by
02/28/2017

“We had a very good experience with Gibraltar Pools. Everything right from the sales guy to the installation, were all very good. The install guys worked quickly and explained everything; the setup and operation of the pool. They did a good job. We looked around at different people, and it's a pretty expensive pool; like everything else, you get what you pay for. I feel like Gibraltar was probably the best choice for us. I'd give them an A. They're very good. I already have recommended them several times.”

Review by
02/28/2017

“I like everything. I liked everything about it. Just not me, but my grandkids were happy. It looks good. They did what they had to do, so deck work and things like that, too. I'd give them an A+. I'm very happy with it. I'm not sorry I made the move. I'd recommend them very highly because I've been telling all my friends. I'm with you guys. I've been telling everybody it's the best thing that happened to me.”

Review by
02/28/2017

“When I needed them, the people were there. They were installing a pool for me. It's excellent; I’d rate them an A. Their customer service is good. When I have a question, I call them and somebody gives me an answer, and that's a good thing for me. The quality; I'm a little concerned about that. I have a little problem. Their cleanliness was good. They know what they're doing.”

Review by
02/28/2017

“I had a great experience with them. They were very efficient with their work. They showed up when they said they were going to, and they bent over backwards to help me out. They stopped by to have me sign paperwork and stuff, and they were just very good to work with. They were installing a pool for me. I would definitely give them an A. I have already recommended them.”

Review by
02/28/2017

“Their customer service is terrific. Absolutely terrific. They're very responsive. I think the salesman could have been a little bit more clear on the product. They promise you the moon, and that's not really what you get, but for the most part, they're very, very, very good people to deal with. They were just installing a new pool for me. I'd give them an A.”

Review by
02/28/2017

“They came out when they said they would. They did what they said they would do, and I had every question answered. Then we had an issue with one section, so they came out to fix it, and they showed me how to do something that I wanted to do; they even gave me extra parts. They installed a new pool. Overall, I'd give them an A. I didn't see any problems.”

Review by
02/28/2017

“It was very positive. I like the quality of the pool, and the people we dealt with—Peter, the people down at the office, and the installers that came up—were all very, very informative and professional. Tony, the guy that comes and opens and closes the pool, was very knowledgeable. Everything has been very positive. I would say A+.”

Review by
02/28/2017

“They were very professional. They came out immediately to do a backyard inspection to see what would fit in my yard. The installer was very professional in letting me know exactly what he planned on doing. Overall, they're a very professional company. I'm happy with how the pool looks. The pool turned out great. I'd give them an A.”

Review by
02/28/2017

“I really didn't deal with them that much. I dealt with the salesman and then with the people who came and put the pool together. I have a problem when you order the supplies, like the chlorine and all of that. Their shipping costs are absurd, so I don't usually buy from them, but other than that, I'd give them an A.”

Review by
02/28/2017

“From the day one, they had great customer service. Every time we call, they're readily available to answer any questions that we have. When we have an issue, they usually get somebody out here right away, so they've been really good. I'd give them an A. We've had no issues at all with them. We love our pool.”

Review by
02/28/2017

“They did the pool installation. We were very, very happy with the pool from start to finish. The deck came as a part of the pool. It goes all the way around it, so they put that on. I'd give them an A.”

Review by
02/28/2017

“They were very flexible and fast when I asked them to do something in a very short time frame. their work was very high quality. They showed up on time. They put in a pool. I'd give them an A.”

Review by
02/28/2017

“Gibraltar Pools is the best. If I need to open up my pool they do it and there's no problem. And the pool is self-cleaning. It's the best kind of pool I could ever imagine. Give them an A+. I recommend them all the time.”

Review by
02/28/2017

“I think they're great about coming out, and if there was a little glitch, they were very responsive and took care of any little glitches that went along with the job. They installed a pool. I would say an A.”

Review by
02/28/2017

“They were great. They were very professional, efficient, and quick, and they did everything they said they would do. They did it well, and they cleaned everything up when they were done. I'd give them an A.”

Review by
02/28/2017

“That's where I bought my pool from. He came out. He came out on last minute and he was great. From the beginning to the end. He basically did everything. Everything was perfect. I would say A+. I already recommended them two times: both of my neighbors.”

Review by
02/28/2017

“They just did what they said they were going to do and got the job done. They installed a brand-new pool. They also gave us some information about how to winterize. I would give them an A.”

Review by
02/28/2017

“I love them. They're very nice. They're very professional and very honest and very knowledgeable. They were putting in a Gibraltar Pool. They were excellent, so I'd give them an A.”

Review by
02/28/2017

“They were really nice, very helpful, accommodating, and quick. They told me they'd be out here in one day, and they were. They cleaned up after themselves, and overall, it was a painless experience. I'd give them an A. It was a new pool installation.”

Review by
02/28/2017

“It was very good. I love the pool. Any problems that we had, they were right on the ball and fixed them, no problem. I'd give them an A. I would recommend them to anybody.”

Review by
02/28/2017

“They were good. They were alright. No complaints. They were doing pool work. I would recommend them.”

Review by
02/28/2017

“They did a great job. We're very happy with them. They were installing a pool. I'd give them an A.”

Review by
02/28/2017

“It was good service and quality. They put in a pool. I'd definitely give them an A.”

Review by
02/28/2017

“This was my second pool I got with them, so just calling another again was testament to my being pleased with their product and their outfit. I'd give them an A.”

Review by
02/28/2017

“I liked their presentation and the way they represented themselves. They were installing a pool. I'd give them an A. We had a small issue with quality of work.”

Review by
02/28/2017

“So far, so good. They did a great job setting up the pool and any questions we had, they answered them. They were installing a new pool. I'd give them an A.”

Review by
02/28/2017

“They were very punctual. They got the job done very quickly, and I was happy with it. They installed a pool. I'd give them an A, and I would recommend them.”

Review by
02/28/2017

“They were very helpful, and they answered all my questions. They set up a pool in the backyard. I'd give them an A. I already have recommended them.”

Review by
02/28/2017

“The service was really good. They were very attentive to our needs and things like that. They just installed a swimming pool. Definitely an A.”

Review by
02/28/2017

“Their customer service was very good. They serviced a pool. I'm happy with the way it all turned out and the way it looks. I'd give them an A.”

Review by
02/28/2017

“We liked the pool, so we went with it. Their customer service was very good. I'd give them an A. They were installing a new pool.”

Review by
02/28/2017

“The pool is just very good. They're nice and sturdy. I've had one before, and I really like them. I'd give them an A.”

Review by
02/28/2017

“They just did a pool installation for us. We purchased it. One was mediocre and one wasn't, so a slight issue—B. Punctuality was off a little bit. I guess I'd recommend them. I have no complaints right now. After everything got all set up, it was good.”

Review by
02/28/2017

“They were very polite, and the only problem I had was putting in the corners for my pool, and I found holes. They were just installing a new pool. I'd give them a B. I would recommend them.”

Review by
02/28/2017

“They're very courteous and did what they said. It was good follow-through. They were taking the pool down. I'd give them a B. I thought they did a good job. It just didn't work for what I needed. Great customer service. They were OK with punctuality. They knew what they were doing.”

Review by
02/28/2017

“The people they had here were good. We had a couple of issues, and we tried to work through those in regards to the placement of the pool. They were helpful toward them, so it eventually all worked out well. They were installing a pool for me. Due to the couple of different issues leading the placement and the difficult communication, I'd give them a B.”

Review by
02/28/2017

“They did a good job, and they were very efficient. The only thing if I had to complain about something, was that the deck was cheap. It fell apart, and we had to have it replaced last summer. It had fallen right through. They had done a pool and a deck for me. I'd give them a B. The quality of work was good; everything held up except for the deck. The customer service was good, very good. Punctuality was great. They picked up after themselves. They did well. The expertise was good.”

Review by
02/28/2017

“They were very punctual. They were installing a new pool. I'd give them a B+. The product was really good and The customer service was good. I've called them a couple of times. The one thing I didn't like is they do their pool spool, we'll call it, and they asked someone to be here. My wife was here, and she wasn't really caring about taking care of the pool, so she wasn't paying attention. I tried to call the guy who installed the pool, because Gibraltar doesn't install their own pools; they subcontract it out. The guy never returned my call. I had to call to their showroom to speak to someone to help figure out what was going on with the pool. They were here when they said they were going to be. From the time they delivered the product to the time that they were setting up, they were pretty much here every day when they said they were going to be. The one thing I could probably say about their product though is I don't like their filtration device. They locate the filter underneath the swim deck, so you have to be about three feet tall to get under the pool to change the filter, so that was not a very good experience. I'm going to change the location myself. The actual pool filtered they used is a cartridge; they're terrible. They really should change over to a standard DE. I've had those in the past and never have a problem with a standard filter, DE filter. This cartridge filter is ridiculous. You have to go under there every two weeks, pull it all apart, rip it out, and put it back again. You really shouldn't have to, because they tell you to soak one for 24 hours. If that's the case, they should give you more than one. So that's something they could really improve on. As far as ruggedness of the pool—fantastic pool. Very solid.”

Review by
02/28/2017

“The pool is peeling. I called them, and they never came back. They installed this pool. I called them and said the paint was peeling off my pool. I called them twice, and they've never returned my calls or come back to address the issue, so I'm going to give them the worst grade I can give them, a D. It's peeling up on the back of my pool, so I called them I said, ‘Can you send me some paint, so I can paint?’ It's peeling. It's peeling off within a week of them putting the pool in. And I called them, and they never addressed the issue. It's not bad, but it peels. There's a section that peels off. Just send me some paint or something. I'll paint it myself. I don't care. And I called them twice and they never- they said they'll get back and they never did. The deck is peeling. Someone needs to come over here and do something, but it's not notch. I called them twice and said my pool- and they just said, 'Yeah. We'll get back to you' and they never did, so what do you call that? I don't know. They never got back to me. It's a beautiful pool. The quality of the pool is beautiful, but as far as the service, that's where it's going to turn because they came and put it in, and I never see them again. You have to address even the smallest issue. I don't care if you send someone out or just send me a thing of paint. That's all I asked for. Just send me some paint. And they never did it, so it's like, 'Okay. Now what?' Now my warranty is probably over. It's been a year. I don't know.”

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