Atlantis Pools & Spas, LLC
9th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Atlantis Pools & Spas, LLC has received 4.7 out of 5 stars based on 78 customer surveys.
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9th year as a Best Pick Call
"We take a hands-on approach to building pools. Growing up in the pool industry myself and identifying the faults of larger companies, I emphasize continuous communication with the homeowner and direct supervision of daily construction. At Atlantis, we're not afraid of getting dirty—and it shows."

Bruce Todd | Owner
Company Information
Services Offered
Atlantis Pools & Spas specializes in custom shotcrete swimming pool and spa construction and renovation. The company also designs and builds outdoor entertainment areas, including fireplaces, fire pits, walls, and outdoor kitchens.
Services Not Offered
The company does not build vinyl liner or fiberglass pools. Atlantis Pools & Spas is not accepting new service or repair clients.
Minimum Job
Atlantis Pools & Spas requires a minimum of $25,000 for renovations and $65,000 for new pool construction.
Warranty
Atlantis Pools & Spas offers lifetime warranties on pool structures as well as warranties on parts, labor, and plaster.
Company History
The local, family-owned company was founded in 2013.
Additional Information
The company uses Hayward products on new pool installations.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna

Compiled Score:

Atlantis Pools & Spas, LLC has received 4.7 out of 5 stars based on 78 customer surveys.
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62
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/29/2018

“It was a new pool; it was in-ground, three-and-a-half feet in the shallow-end, down to 11-feet in the deep-end. They were really good at letting us know what to expect, when the money was due, and when decisions or selections were due—so there was really no surprise. I would give them an A+; I was very happy with their work. They were very professional, just very good, and I’m very likely to recommend them.”

Review by
01/29/2018

“They installed and maintained a pool for me. They were easy to work with, and they listened to us. They designed a pool that fit our budget and what we were looking for. I'd give them an A.”

Review by
01/29/2018

“They put in an in-ground pool and a spa. The quality of the work was good. I would say the ongoing service has been good as well. I'd say they're an A.”

Review by
01/28/2018

“They installed and maintain a pool. There's nothing I didn't like about working with them. They were very sharp and put a good package together. I'd give them an A.”

Review by
01/27/2018

“They built the pool from scratch. They stayed on task and on schedule, and we were pleased with the result. I'd give them an A.”

Review by
01/27/2018

“They installed and maintain my pool. They're just very knowledgeable about pools and the staff—They did beautiful work. I'd give them an A.”

Review by
01/27/2018

“They installed my pool. It was lacking in service; poor communication about the process, and about when they're coming out and going to be doing different stages of the installation. They installed a beautiful, beautiful pool—but they don't tell you what they're doing, half-the-time. I'd give them a B. Quality of work was great, but communication—not good.”

Review by
01/27/2018

“They put our pool in. They built our pool, and they service it once-a-month. I liked pretty much everything about them; they had good pool designs and they were good to work with. They built us a beautiful backyard, and are pretty good about getting out here if we have a problem. I'd give them an A. I have recommended them—about two times.”

Review by
09/06/2016

“I was really impressed by this pool company and the employees. I had an in-ground pool built and 4 years later it still looks like new. Have had no problems whatsoever with the pool or equipment. The owner and the employees are very good at what they do. When you spend your hard earned money on something you plan on using with family and friends you need to pick a company that will do whatever it takes to make your experience great. With that in mind if you are looking for a pool company then choose Atlantis Pools & Spas.”

Review by
09/01/2016

“They  put a pool in for me. They were phenomenal to work with. I liked the individual focus and care that they gave. They were supportive through the entire design process. From not knowing anything about having a pool installed, they took us through every step, explained everything very clearly, and made sure we were comfortable with it before they did anything. I would give them an A+ for the overall work they did for me. I have recommended them multiple times already.”

Review by
09/01/2016

“They  were awesome. They were A+. They were punctual and everything was professional. The quality of the work was exceptional, and on top of that, they were very personable. The work was great. They did a pool for me. I would give them an A+ overall. I would definitely recommend them.”

Review by
09/01/2016

“They've always been very good, but we have some issues that didn’t get resolved while they were here. Something’s happened with our equipment that they need to come back out and look for. I would give them a B for our overall experience so far.”

Review by
09/01/2016

“They  were excellent. I think Bruce, the owner, and his team do amazing work. They did pool construction and install for me. Overall, I’d give them an A+. I had seven of my friends who have had pools built by them based on my recommendation.”

Review by
09/01/2016

“I liked the responsiveness. They did an install for me. I would give them an A- for the overall experience.”

Review by
09/01/2016

“They’re a great value and straightforward. They build really good pools. They've built two for me. I would give them an A for my overall experience with them. They still take care of my pool.”

Review by
09/01/2016

“My  experience with them was excellent. When he designed our pool, he did an amazing job. The customer service was excellent. We had zero complaints. They’re an A+ company.”

Review by
09/01/2016

“I like the quality of their work. They built a new pool for me. They’re also doing maintenance for me after the fact. They’re servicing the pool. Overall, I’d give them B+.”

Review by
09/01/2016

“They resurfaced and rebuilt the spa for me. They did a very nice job. We had one thing we’re going to have them back to address, but I’d say ninety-eight percent was absolutely great. I’d give them a B+ for my overall experience.”

Review by
09/01/2016

“I think the quality of the work stands out to me. They did a pool install for me. Overall, I’d give them a B+.”

Review by
08/31/2016

“They were very punctual and completed the job on time. They installed a pool for me. I’d give them an A grade.”

Review by
08/31/2016

“Their attention to detail stood out for me. They did a pool installation for me. Overall, I’d give them a B.”

Review by
08/31/2016

“They do quality work. They were always here. Once they started with the project, they kept going. We didn’t put in a new pool; we redid an old one. Sometimes that can be worse than putting in a new one. We’re satisfied. A for them.”

Review by
08/31/2016

“They did our pool about four and half years ago. I would say they were honest and the work seems to be really good quality. Overall, I’d give them A. I really had no problems with them. I recommend them all the time.”

Review by
08/31/2016

“They went above and beyond for pretty much everything that they do. They've done both installation of our pool and regular maintenance of the pool. They definitely get an A, and I recommend them all the time.”

Review by
08/31/2016

“They were very easy to work with and they finished the job on time. They put the pool in and they've been maintaining the pool. They deserve an A. I have already recommended them several times.”

Review by
08/31/2016

“They did a great job in building a pool. Overall, I would give them an A for my experience with them. I think they were on point with everything connected with the pool building process.”

Review by
08/31/2016

“I had a pretty positive experience. Overall, I would give them a B. They did a pool install for me.”

Review by
08/31/2016

“They’re important. They installed a pool and they do pool maintenance. I would rate them as an A for my overall experience.”

Review by
08/31/2016

“Customer service stood out to me. They built and maintain our pool. Overall, the grade I would give them is A.”

Review by
08/31/2016

“The pool turned out wonderful. Overall, I would give them a grade of B. They have been really good about coming out if I needed something.”

Review by
08/31/2016

“I think the quality of work was very high. They installed a pool for me. I’d give them an A for the overall experience I had with them.”

Review by
08/31/2016

“I think they fulfilled their promises and did it on time. They installed a pool for me. I’d give them an A for the overall service.”

Review by
08/31/2016

“They installed the pool and they do the maintenance on it. I like that they have a quick turnaround time. I would probably give them an A- overall.”

Review by
08/31/2016

“They  have excellent service and they did everything that they had stated in the scope. They were true to their words. They did a great job—A.”

Review by
08/31/2016

“They installed my pool about seven or eight years ago, but they've done maintenance here and there. I’d give them A for my overall experience.”

Review by
08/31/2016

“They put in our pool and it’s pretty much self-sufficient. We’ve had no issues and both my sisters put in pools at the same time, and they've both had major issues. We’re very, very happy with Bruce and his crew. Overall, I’d give them A+.”

Review by
08/31/2016

“They were very thorough about following through. If I did have any concerns or anything like that, they were pretty good about getting back to it pretty quick to help take care of any issues. It was a streamlined process. They did an install for me. I’d rate them as an A.”

Review by
08/31/2016

“I’m not exactly sure what her position is, but Kelly has been excellent throughout the entire process. She’s been helpful. Whenever I contact her, she’s quick to contact me back. Any issues that we’ve had, she’d rectified the situation in a timely manner. She’s been excellent. They built our pool. My husband says we would give them B- overall. Customer service has been great. Micah, who was the designer, was excellent as well. Micah and Kelly were both excellent to work with.”

Review by
08/31/2016

“I liked everything about them. They were very personable. From the planning of the pool, which we had never done that before, all the way through the job, they were able to help us plan it and look at how it was going to fit in the yard. He took us to all types of different pools they had in the community that we could look at. It was good—A.”

Review by
08/31/2016

“I didn’t like the way they handled the issue. It was far from perfect. They did a pool and spa for me. I have a beautiful pool, but it was the process was the worse. I still have a leak in my spa that they didn’t fix. They don’t take care of their business. I will not use them again. I don’t think I could tell anybody to work with them because if there is a problem they don’t address it. The lady who work with them, Kelly, is awesome and some guys are super good. However, the owners are not nice. My husband and I are very disappointed. I would give them a D overall. I would probably not recommend them.”

Review by
08/17/2015

“It was reasonably good. I do have some problems and I haven't been able to get any response from them ever since. The installation went on time and reasonably well. I did have one problem with the fella who was doing the deck work. I thought they overestimated the amount of square footage of the deck. They wanted to charge additional money for the deck. They were building the deck around the pool and installing the pool. I'd give them a good but not excellent.”

Review by
08/17/2015

“We've been using them for several years, and we like them. They sure are good—we've been very pleased with them. When we first moved here, we had to try several different companies, and we weren't very happy with some that we tried. We've been with Atlantis Pools almost the whole time we've been here, so they've definitely done a good job.”

Review by
08/17/2015

“Atlantis Pools was awesome. I have a sloping backyard, so I have retaining walls that are all custom stonework. The pool was custom stonework, too. Atlantis took care of the hot tub, the decking, and all the drainage from the sloping in the backyard—all of that. I found them through a referral. I'd give them an A for excellent work.”

Review by
08/17/2015

“They did a pool installation for me. I liked their quality of work. I'd definitely give them an A.”

Review by
08/17/2015

“They were mediocre. I'd probably give them a C+. The craftsmanship I did not have a problem with. It was lack of communication, lack of follow-up. They were doing a pool installation.”

Review by
08/17/2015

“Atlantis Pools came out to build me a swimming pool. It was a quality product, and they’re an A-grade company.”

Review by
08/12/2015

“Atlantis Pools is good quality. They put in the pool for us. They were punctual. They talked us through the whole process, and they were just really good to work with. I'd rate them as an A.”

Review by
08/12/2015

“Atlantis Pools services my pool. They do my pool cleaning and any repairs when they’re needed. They have a timely response, dedicated employees, and good workmanship. I've never had an issue. They get an A from me.”

Review by
08/12/2015

“Their personal service was good. We had a full pool installation done. They get an A from me.”

Review by
08/12/2015

“Atlantis Pools was very knowledgeable and very professional, and they were easy to work with. They built a brand-new pool for me. I'd give them an A for sure.”

Review by
08/12/2015

“I think Atlantis Pools makes good pools. They put a lot of thought into it and do good work. They built a concrete pool for us. They’re an A-grade company.”

Review by
08/12/2015

“What I thought was really good was Atlantis Pools did a really good job customizing with what the yard looked like and what fit well there. They designed and created the whole pool. We'd just moved in so they planned the whole thing out. I looked up the company through Home Reports. I would probably give it a B.”

Review by
08/12/2015

“Their customer service was really good. They're very friendly people, and the quality of work was really good. I liked their follow-up as far as staying in touch once the work was completed—that was good. It was a completely new pool installation. I heard about them through a friend. They’re an A+.”

Review by
08/12/2015

“Atlantis Pools was great. They were fantastic. They were professional and prompt, and their customer service is fantastic. They did an in-ground freeform pool with a slide and a hot tub for us. We found out about them through a word-of-mouth referral. They’re A+.”

Review by
08/12/2015

“Atlantis Pools' quality of work was good. They did the entire pool and the hardscape around the pool. We were new to the area, so we just took our chances. I would give them an A-. It's not the greatest communication process. Sometimes they're difficult to get in touch with.”

Review by
08/12/2015

“They do my cleaning on a biweekly basis. They're very prompt and very knowledgeable, and I've never had any issues. They're actually very proactive on any issues with the pool. My neighbors use them, so that's how I found them. They get an A.”

Review by
08/12/2015

“I liked working with the owner directly. They were prompt and on time. He did exactly what he said he was going to do. He built and designed a brand-new pool from start to finish. I chose him because when he presented himself, he was the best out of two or three companies. He was the owner, and he was honest and respectful. I’d give Atlantis Pools an A+.”

Review by
08/12/2015

“Atlantis Pools was very responsive. If you had a problem, they'd get back to you and take care of it. Typically, they do the chemicals, but if I have a mechanical issue, they'll repair that. I've been using them for three years. The guy that I used to use was bought out by Atlantis Pools, so we just rolled over our service to them. I'd give them an A.”

Review by
08/12/2015

“When Atlantis Pools built my pool, it was definitely a positive experience. I liked everything about the company. When you had a question and called them, they answered right away and took care of it. I found them through my real estate agent. He said they're the only pool company that nobody complained about. I'd give them the highest grade.”

Review by
03/25/2015

“I had a pool put in by Atlantis Pools. They basically put in an in-ground pool using shotcrete. They brought in 30 loads of dirt, leveled it out, and put in a really nice, flat pool area. It’s a nice, large pool. They were easy to work with, they had a huge list of references, and they do really nice stonework. They put in a backyard bar, too. They’re very good—they’re some of the best guys to work with. I got their name through word of mouth from different people who had had work done by them. I'd give them an A.”

Review by
03/24/2015

“I use Atlantis Pool and Spa. They did an excellent remodel—very stylish, good recommendations. They also were prompt, very cost-effective, and do excellent work all the way up and down. I heard about them referred by a friend, and I would give them an A.”

Review by
03/16/2015

“We had a terrible experience with our pool company. It was Atlantis. Well they constantly jacked up the price and were just, the attitudes were lousy, almost they were just difficult to work with. I'd give them a D. They did pool work.”

Review by
10/27/2014

“Atlantis is unbelievable, a truly amazing company. The owners are intimately involved in the process, and they actually do a lot of the work themselves. They’re great, and they did a fantastic job. It’s absolutely beautiful—A+.”

Review by
10/27/2014

“Atlantis designed and built the pool and slide. They did a good job for us. They stayed really involved, and overall, I thought their workmanship was really good. I would rate them as an A.”

Review by
07/31/2014

“I liked pretty much everything from top to bottom. They did a pool and a hot tub. They’re very organized, and Kelly and Bruce Todd were professional. They’re on point and on time, and the quality of the work has been spectacular. I’d absolutely recommend them. They’re an A+.”

Review by
07/31/2014

“I got a really great pool with a slide and a rock waterfall—a really over-the-top pool and 100 percent satisfaction from their customer service. A pump actually broke, but that was nothing. The housing cracked, and they came out and replaced it within 24 hours. They gave me a brand-new pump at no charge. I'd give them A+ on the building quality and the service. Up front, it was good, and I've had the pool for about seven months now. They actually service the pool with their service company, so it's been a great experience through and through.”

Review by
07/31/2014

“They were amazing. Atlantis really knows what they're doing. There was somebody working here all the time, and the only delay was rain. We went to about 12 different companies before we decided to go with them, but we heard the level of thought that Atlantis put into building our pool—like, for example, how putting tubes behind some of the walls would make a big difference in the drainage. There was always somebody to answer our questions, and they were attentive. It took over an hour for them to drive here, and they made the hour-long drive just to give us stickers. When we had our meeting with him, he gave us a stack of references—15 pages of his previous customers. We went to 10 or 11 different homes, and every single person said a positive thing. One gentleman even said that their neighbor was building a pool at the same time they were. The neighbor went with a different company, and when we had all of the snow and freezing, their pipes froze and burst, but the people who went with Atlantis didn't have any problems whatsoever. They earned an A+.”

Review by
07/31/2014

“We have a pool that has been here for twenty-seven years, and we had it overhauled three or four years ago. Atlantis did an excellent job, too. We had a salt water system put in, and it is almost foolproof to take care of. I had a health problem and wasn't able to open the pool up the year we renovated it. It was a frog pond—literally. It had pea-green water in it and all kinds of frogs and tadpoles. The railroad ties for the retaining walls had all rotted away and disintegrated, so the dirt was falling down onto the deck. It was a real mess. They came in, redid the whole thing, and replaced those railroad ties with a stacked stone wall. We had a landscaper work with them, and we put a deck on the back. The original deck was just concrete, and it was never finished. They finished it with a cool deck; it isn't so rough to walk on because it doesn’t get as hot in the summer. It was just a very nice job. I use the deck more because it is a place to go out and sit in the shade. I’d give them an A grade.”

Review by
07/31/2014

“It wasn't entirely positive. Their customer service is very, very good. They do go the extra mile just to please the customer. But we had a lot of issue with the company building an outdoor kitchen for us as well. We were under the impression that they would be able to do that because they told us that they could and showed us pictures. We did a lot of research on their pool building abilities, but we didn't really check them out in terms of their kitchen abilities. Would I have them build a pool for me again? Absolutely. There's nobody better. But would I have them do any other work? Not a chance in the world. So, that's why I'd say my experience was neutral, because I think they kind of oversold their abilities in terms of the whole job. I was more than willing to have somebody else build the kitchen and they said, ‘No, no, no, no! We can do it!’ So I thought, convenience-wise, let's just let them do it. But that was a mistake. I'd give them a B.”

Review by
11/14/2013

“I can't say enough good things about Atlantis Pools. We got bids from a number of pool builders, and Atlantis wasn’t the most expensive or the cheapest, but they had the best pool design for our particular landscape and lot. Their design concept was very strong, and their finished product was very good. They get an A for their excellent work.”

Review by
11/13/2013

“Atlantis Pools could do a better job of communicating—we had a lot of problems. The rain all summer delayed the pool, and we had to call and ask what was going on, because they didn’t call to tell us they wouldn’t be coming for two weeks. We’re having some issues with our inspection because of the fence, so I had to call again and ask, ‘OK, where are we at?’ They always know where they're at, and they know what they’re doing; they're just not the best at letting customers know what's going on. The work they did was beautiful, and they handled some major water problems specific to our yard, but they're just not the best. We're not totally done, and the work hasn’t been completed yet. The pool looks so good that I want to give them a good review for the way it looks, but I could see people getting annoyed with their communication. My husband and I are pretty mellow; I would give them an A- to a B+.”

Review by
11/13/2013

“Atlantis Pools built us a pool. I like the company’s timeliness and the quality of their work and the honesty and integrity of Bruce Todd, the owner. I chose them because they were honest. I haven't had to call them back for any reason since they finished. They get an A+ from me.”

Review by
11/11/2013

“Atlantis Pools communicates very well, and the quality of their work is outstanding. They installed a pool for me that included extensive stonework and a pool deck. They had a well-organized team. They’re outstanding. I’d give them an A+.”

Review by
11/05/2013

“They finished the job on-time and relatively on budget. They designed and constructed our pool, and they also did maintenance. I chose them purely from referrals. They deserve a B. We just had some communications issues during the construction.”

Review by
11/05/2013

“They built our pool for us. They're just so nice. They do what they say they're going to do, and they don't leave you hanging. They did exactly what we talked about, spot on; we tweaked some things at the end, but that’s normal. I haven't had to call them back for anything major. I feel like they deserve an A.”

Review by
11/05/2013

“Atlantis built a pool for us. They did quality work—I chose them because of their attention to detail and higher quality product. I haven't had to call them back since that work was done, and I would say they deserve an A.”

Review by
11/05/2013

“Atlantis Pools is very professional, and the quality of work is just superb. We renovated our pool deck and upgraded our pool. They care about satisfying the customer, and they deserve an A+.”

Review by
11/05/2013

“Atlantis Pools was an excellent company to work with.”

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