McHale's, Inc.
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

McHale's, Inc. has received 4.6 out of 5 stars based on 246 customer surveys.
5
178
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48
3
6
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11
1
3
3rd year as a Best Pick Call
"We are big enough to serve yet small enough to care, and we provide our customers with prompt, dependable service. We use quality materials installed by skilled, courteous craftsmen. We are in our third generation of business, and we are still following our founder's very simple philosophy, which is to do what we say we're going to do."

Tim McHale | Co-owner
Company Information
Services Offered
McHale's offers plumbing services for residential customers, including pipe repair, drain cleaning, video pipe inspections, garbage disposal installation, and emergency plumbing service. The company also services tankless water heaters, sump pumps, and wells in addition to offering air conditioning, heating, and remodeling services.
Company History
The family-owned-and-operated company was founded by Anna May and John McHale Sr. in 1950.
Distinctions
McHale's is a Certified Kitchen and Bath Remodeler by the National Association of the Remodeling Industry (NARI) and has been listed as one of the Top 550 Remodelers by Remodeling Magazine. The company is also a member of the Plumbing-Heating-Cooling Contractors Association (PHCC).
Areas Served
Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster
Address
2450 Trenton Road
Levittown, PA 19056
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
PA019372

Compiled Score:

McHale's, Inc. has received 4.6 out of 5 stars based on 246 customer surveys.
5
178
4
48
3
6
2
11
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
06/19/2018

“I have used McHales for years and I am very satisfied with the work they have done for me.”

Review by
06/14/2018

No review comments provided

Review by
06/13/2018

“The were quick to respond to an emergency, diagnosed it quickly and fixed it immediately at a great price!”

Review by
06/13/2018

No review comments provided

Review by
06/13/2018

No review comments provided

Review by
06/07/2018

No review comments provided

Review by
06/06/2018

“I was pleased with all aspects of your service from the time I walked into your showroom and was immediately helped by Sheila, setting up the appointment, etc. and all other office communications. Mark was an excellent plumber/installer. He was personable and explained everything thoroughly including all charges, any additional plumbing recommendations, and how he would proceed with the installation. His work was impeccable from start to finish. Based on all of this, I would highly recommend your business to other customers.”

Review by
06/06/2018

No review comments provided

Review by
06/06/2018

No review comments provided

Review by
06/06/2018

No review comments provided

Review by
06/05/2018

“I don't believe that their business model is fair. They were not able to successfully diagnose or fix the problem and they are still expensive.”

Review by
06/04/2018

No review comments provided

Review by
06/04/2018

“Loved the way they explained everything”

Review by
06/02/2018

“John Bolli arrived on time, kept us informed, replaced our hot water heater in a timely manor. Kyle Roedel assisted him. Both were friendly and courteous. I highly recommend them.”

Review by
06/01/2018

“Attention to detail, cleanup after the dig, keeping me informed.”

Review by
06/01/2018

No review comments provided

Review by
06/01/2018

No review comments provided

Review by
06/01/2018

“The call takers were very courteous and helpful. Nice job ladies.”

Review by
06/01/2018

“They were timely, diagnosed the problem, and fixed it.”

Review by
06/01/2018

“It was supposed to be unblocking a drain in my shower. They were absolutely horrible.”

Review by
06/01/2018

No review comments provided

Review by
11/07/2017

“It was fine. I had no problems.”

Review by
10/30/2017

“Everything was fine. It was efficient, in and out. It was fine. Went smoothly. No problems. It was an A. I would recommend them.”

Review by
10/30/2017

“It was good. We had a leak in the kitchen sink and he came out and fixed that for us. It was an A. I would recommend them.”

Review by
10/30/2017

“They did good, timely work. It was plumbing. I would give them an A overall.”

Review by
10/30/2017

“I think it was the bathroom sink stopper. I think they've always done a good job for me. I thought I had a leak and the guy determined that it wasn't. I would grade them an A+. I would recommend them.”

Review by
10/30/2017

“They were great. They come out in a timely manner. They're very neat and clean with their work and everything they've done works perfectly. I would give them an A+. I would absolutely recommend them.”

Review by
10/30/2017

“They installed a dishwasher. They came when they were supposed to, they did the job and it's alright. Nothing bad to say. Nothing exceptional. Just OK. I'd give them an A.”

Review by
10/30/2017

“The quality was very good. I can't remember specifically what they've done, I've used them several times for general plumbing work. I'd give them an A+.”

Review by
10/30/2017

“They did plumbing. They just did a quick job and they were good—did a nice job. I'd give them an A+. I didn't have any trouble. I'd recommend them.”

Review by
10/30/2017

“They came out on time and everything and there wasn't an issue. The guy was nice, this was a while ago. No complaints we would recommend them.”

Review by
10/30/2017

“It was absolutely fine. They were very personable. They were quick. They didn't actually have the materials with them but then he left to go get them and came back and was done within ten minutes so that was great. We've had them over several times because we've had so many issues lately. There is one issue that hasn't quite been taken care of yet. I don't know. I think the quote we got for that was like $2000 so we're definitely not going to be doing that any time soon. I'd give them an A+. I'm not a plumber so I'm thinking A+ because it's fixed.”

Review by
10/30/2017

“The positive experience was that we didn't need any follow-up. The not so positive experience was the initial bill shock. I had a minor flood, and he found out that it was a water hose going from my humidifier to the pump that pumped out the water. And for this, we paid something like $300. Of course, it was a late night call, it was on the weekend and it was an emergency type thing. But the initial charge—$99 to come in the door. I would grade the overall experience with an A.”

Review by
10/30/2017

“They were on time, they did good work, and they were clean. They took care of some plumbing that I had to have done. I'd give them a top grade—A+. They were quick. It was an emergency and they got there very fast. They put on the little booties and all. It's not leaking anymore. I'd say it's fine. I would absolutely recommend them.”

Review by
10/30/2017

“They did some work for us last year. Our soil pipe collapsed. They came and got us out of trouble with that. We had them come in and they renovated our master bathroom and master dressing area. That was earlier this month. I would give them an A. We really didn't work with them very much. We dealt with a planner.”

Review by
10/30/2017

“They were on time, efficient, and told me exactly what they were going to do. They were transparent. They actually did some heating and air conditioning work and did some emergency repair after that in front of my house for a sewer line—they got it all done in one day. It was an A+. I'd absolutely recommend them.”

Review by
10/30/2017

“They're good people. They do plumbing, I think they also do like home improvements, pretty much whatever you need them to do but for me it was plumbing. The last time I used them was plumbing. I would recommend them. I had no problems with their quality of work, customer service, punctuality or expertise.”

Review by
10/30/2017

“They showed up on time, did the job and it was clean and professional. It was just a minor job. I'd give them an A. The job was done right. We didn't really have all that interaction with them. It was a reasonably minor job. I called them up, they showed up and they did their job. I would recommend them.”

Review by
10/30/2017

“They have done different work for me. They remodeled my bathroom. They did the sewer line. They have done the flash compactor. They have done the lines for the washer line where the water goes out of the house. They have done many things. They're very professional. I would give them an A+.”

Review by
10/30/2017

“They've been out here a few times. The job's always done right. They replaced all my pipes underneath my mobile home, replaced a hot water heater, fixed a leak inside of my bathroom, and did something with my toilet in the other bathroom. I'd give them an A+. Very likely to recommend them.”

Review by
10/30/2017

“They were easy to schedule, they were very polite, and got the job done with no fuss or muss. It was done very smoothly. It was a pretty simple job, not a challenging plumbing job, but as far as the service goes, I'd have to give them an A. The customer service part of it was an A.”

Review by
10/30/2017

“They've been out there three times in the last month and each of them have been positive experiences. One was H-VAC and the other was dishwasher and plumbing and the other one was estimate for basement. I'd give them an A. He didn't give me too much information for the basement.”

Review by
10/30/2017

“I had them do work twice—we had them do some electrical work and then our heating unit went, and they installed an entire new heating system. We were super pleased with them both times. I'd give them an A. Nobody gets an A+. I would recommend them, definitely.”

Review by
10/30/2017

“They were good. The guy that came in was actually real good. He told me what was going on. They found a solution to the problem and it didn't cost me that much so everything was good. It was plumbing. I'd give them an A. I would recommend them, definitely.”

Review by
10/30/2017

“The fact that they came out at that time was amazing. I had a great experience, thank you. It was plumbing, I had a leak in the basement from a pipe or something. So they shut it off and fixed it. I would grade them an A+. I would recommend them.”

Review by
10/30/2017

“The guy was friendly, he was good, and he knew his stuff. Put me at ease because I was a nervous wreck. They were doing plumbing for me. That was an A+ all the way around. Everything was awesome. I'd absolutely recommend them.”

Review by
10/30/2017

“They got the job done. They were doing plumbing. I would give the experience an A+. Their customer service and punctuality were very good. They cleaned up their mess and everything was good, very good. I would recommend them.”

Review by
10/30/2017

“It was plumbing. Everything was fine. Everything was good. It was great. They did excellent service, we had no problem, everything was fine afterward. Everything was good. Like I said, everything was fine. They were great.”

Review by
10/30/2017

“They were very thorough with what they did and they gave me price quotes for possible other things I might need in the future and they seem to know the job. It seems that they were priced fair and in the time they got it fixed. They ended up replacing my well tank and I had an issue with not being able to get up to my second floor—water was going on to the first floor. So they figured out what the issue was and they took care of it. I would say they're a good B+.”

Review by
10/30/2017

“I believe they worked on my burner. It was OK. He put the burner ring on, it was brand new, and I asked him to put some pipes in, I mean, stop a couple of leaks in a couple of pipes. They did alright but they did kind of scratch the burner up but I don't care about that too much. They were good. Very professional. I need some work done on the burner that needs to be service. I would say they're about a B. There wasn't that much of a chance to make a mess.”

Review by
10/30/2017

“They didn't really fix the problem. They fixed it for the moment and then maybe two weeks later, the same issue reapplied. I'm not going to say it was a bad experience because they were very nice and very helpful. I'd give them a C.”

Review by
10/30/2017

“They were nice, they did general plumbing for me. I would grade them a C. It was fine.”

Review by
10/30/2017

“I felt like they were taking advantage of the situation. We kind of needed emergency plumbing help and they kind of just were charging us a ridiculous amount of money and my wife ended up doing it. It took her five minutes and they wanted to charge about $700 so he basically came here and we had to pay him $90 just to come out. But he charged us an undue amount of money for what needed to happen. We had a little leak that happened and we were trying to get it fixed and he made it out to be bigger than it really was. I would say they're a D. They were pretty punctual.”

Review by
10/30/2017

“They were horrible. They were horrible because I gave them all the specifications on what I had and they would not give me a price before they showed up, and then when they showed up, it was over $600 for a simple job. So, I kept continually asking them how much it would cost and they would not give me a range until they showed up. And I gave them all the specifications on everything down to the detail and they would not give me a cost until they walked into my door. So, I felt they were trying to rip me off. I had to get it done so I felt like they robbed me. So, I went out and bought the same machine they had for $300. It cost me over $600 but I bought the same machine for $300. They were doing plumbing work for me. I'd give them a D. It was horrible. Punctuality was good.”

Review by
10/30/2017

“They were trying to charge me thousands and thousands of dollars. I had a local guy come by a piece of mussel was in my dishwasher hose and they were trying to replace my whole system for thousands and thousands of dollars. I literally paid the guy like $50—my handyman. For McHale, I still had to pay a hundred and some dollars just for them to come out and they were telling me I had to replace the whole dishwasher and everything. I was not happy with them. I'd give them a D. I was not happy. They tried to charge me thousands of dollars when it was really a mussel shell stuck in my dishwasher tube. They were very persistent in trying to make me spend the money. They were OK with cleanliness. I was just not happy at all. I would absolutely not recommend them at all.”

Review by
03/05/2017

“I had a very positive experience. First of all, they were here all day. They did an excellent job. It was a lot of work. They put a heater in and fixed my water temperature upstairs. They were good. I would give them an A. They were very good with customer service.”

Review by
03/05/2017

“They did do some plumbing work here. The plumber was very courteous and professional. I'd give them an A+.”

Review by
03/05/2017

“They were very informative. It was a leaky sink. I'd give them an A+.”

Review by
03/05/2017

“The technician that came to the house, we had a lot of the same interests and kids the same age, so that was kind of a nice thing. I'd give them an A+.”

Review by
03/05/2017

“They came right out immediately, and they worked around my schedule instead of their own. They were very, very accommodating. They were doing plumbing. I'd give them an A.”

Review by
03/05/2017

“They were prompt. It was small work, so they were prompt, and they did the job. A kitchen thing was leaking, so they fixed it. I think they’re an A. It was a small job. I would recommend them.”

Review by
03/05/2017

“They did my shower. I think he did a good job, and I'm very pleased with my walk-in shower because I couldn't get in the tub anymore. I'd give them an A+. I was pleased with everything.”

Review by
03/05/2017

“They were fixing a water leak that I had here from a refrigerator. I'd say B.”

Review by
03/05/2017

“They fixed the plumbing problem I had. I’ll give them a B. Customer service was great, good.”

Review by
03/02/2017

“I'd actually give them an A+. The guy was really good. I am very likely to recommend them.”

Review by
03/02/2017

“They did our plumbing. They are excellent. I would give them 5 stars. I would say A+.”

Review by
03/02/2017

“They've done some heating and some plumbing. I'd give them an A. I am likely to recommend them.”

Review by
03/02/2017

“The most important thing they did is they helped me when I had a flood, and that was very helpful. The thing that would make me neutral is the installation of a new system. It wasn't done in total, and I still have to deal with them; I just haven't had the time. I'm very busy. The flooding was caused by a pipe that broke on the second floor of the house when there was some kind of arctic freeze. We were in Jamaica for two weeks and came back and we saw all this water. There was 21,000 gallons of water in the house. A lot of water, but they suggested a plan. Things were able to come together, but the final part of the plan was incomplete and that was in reference to putting in the heating duct that goes to my daughter's room and her room's always cold, so I had to find the final bill. I asked them for a copy of the bill and all the things that were on it, and they sent me something that did not depict all the work that was done, so I still have business to take care of with them. That's why I'm neutral. What they did they did OK, but they didn't complete the job. I'll give them a C-.”

Review by
03/01/2017

“For almost 40 or 50 years, they've been my plumber. They've been positive, on the whole. They put in our electric baseboard heating years ago, and since then I've had maybe one or two visits a year for plumbing problems, and I've always been satisfied. They're expensive, but who isn't? I'd give them an A. I've never had any problems. Quality of work is good. They've been very good since I've been such an old customer, literally. I had a broken pipe last winter, and they took me when they had a considerable number of other people waiting. They are expensive, but with that in mind, I would certainly recommend them. I'm saying expensive, but I don't have anything to compare it with because they're the only plumber I've ever used.”

Review by
03/01/2017

“I just had a leak in the pipe, and I was able to get the appointment the same day. The guy came in. He fixed it and everything went really well. I'd give them an A. They were great. They did a good job; they were courteous, efficient, and on time, and he cleaned up, so no issues.”

Review by
03/01/2017

“They did my bathroom. It was very positive. They did my bathroom. I would give them absolutely, unequivocally, an A+. The service was friendly. They were timely. I liked their cleanliness: they cleaned up after themselves. They did everything they said they would. I literally have no issues whatsoever with the job they had done. I already have recommended them.”

Review by
03/01/2017

“I had a very good experience with them. They did plumbing. I would give them an A.”

Review by
03/01/2017

“Basically, they redid my bathroom shower. I'd give them an A+. I am extremely likely to recommend them.”

Review by
03/01/2017

“They hooked up electrical for a sump pump. I'd give them an A.”

Review by
03/01/2017

“They did plumbing. I would give them an A.”

Review by
03/01/2017

“They replaced my hot water. An A is fine.”

Review by
03/01/2017

“They did plumbing. I'd give them an A.”

Review by
03/01/2017

“It was very positive. They replaced a sewer line from the house to the sewer main, and then they had to put a bend underneath the toilet. I'd give them an A+.”

Review by
03/01/2017

“They did some plumbing. I'd give them a B.”

Review by
03/01/2017

“I guess they fixed a pipe for plumbing. It was plumbing work. I'd say a B.”

Review by
03/01/2017

“Positive, I think. I think it was some plumbing work they did. It's a B.”

Review by
03/01/2017

“They were good. They're professional. They're good. They did just some light stuff, and that was it. They were professional. They cleaned up after they left and so on. It was good. Honestly, the one sub that installed the A/C unit, but they installed it properly real quick. It was done at night or whatever the case may be. The one wall was a little dirty, but I guess it was the sub that they used. Let's give them a B overall. They did what they had to do. Most of the plumbing was done already here. Most of the electrical work was done. They just did some minor stuff. I didn't want to mess with gauges and stuff.”

Review by
02/23/2017

“They did a little bit of plumbing work for me. He got the job done, and he was quick. I'd give them a B. I had a little thing with them here. I don't want to go into it. I'm not badmouthing any companies or anybody.”

Review by
02/08/2017

“We had a problem with our toilet, and he came and fixed it. Then I had another issue since he was already there, and he was nice enough to stay and do that as well. The person that they sent out was just very knowledgeable and very honest with me. He actually gave me an estimate for some other work, but he was very honest with me and just gave me some good advice. He was very efficient and polite and a great worker. I know he's not the owner of the company, but the person was really great. They arrived within like a half hour. I had like a leak, so he made sure he got there, and he called me back and said, 'I'll be right over,' and I didn't feel like, 'Jeez. When's he coming?' He was good. I think that the company he works for, their pricing is astronomically high, but he has no control over that, so I think that he as a worker made the experience so much better, not so much the company itself. It was just that particular worker. I would give them an A. It's tricky. I wouldn't recommend McHale's because their prices are ridiculous. I wouldn't use them again, but this guy I feel badly because this guy was really great. But he works for a company that sets the prices. Unless he opens his own plumbing company, I wouldn't call McHale’s again because their prices are ridiculous.”

Review by
02/08/2017

“They did both our bathrooms upstairs. The master bath and the full bath. Actually, we had two different guys do both bathrooms, so the one who did our master bath actually was a much more complicated job, and he actually did a better job. We had that done right before the holidays, so that was a little bit of an issue, but they were very receptive. Things that weren't the way we wanted. The master bath was perfect. There was nothing wrong with that. I thought it was really great, but the other job had some things that needed to be corrected, and they came out and they corrected them. There's nothing I can really find fault with. The guy who did the master bath was perfect with everything. They were all good. They were nice. They were respectful. I didn't have any problems with anybody. It's a little difficult because they were two different jobs done at two different times with two different people, so one was perfect and the other one was just good. I'd give them an A.”

Review by
02/08/2017

“They redid a bathroom. Gutted it, the whole thing. It was a small bathroom. They're going to start another one on Monday. That's how much I like them. All of the people that worked for me kept the place clean. They did a great job, they were friendly, and they respected my space. They were really easy to work with. They really were. I'd give them an A.”

Review by
02/08/2017

“It was very positive. They did a reconfiguration for a bathroom. What made it positive was that they were thorough and detailed, and they got everything done without issues. Their price also made it positive. The workers were fantastic. I'd give them an A+.”

Review by
02/08/2017

“They fixed an outside faucet that I have in my barn. They got it to work again. They were very nice. It was a good experience. The workers were courteous and efficient and all that good stuff. I'd give them a B.”

Review by
02/01/2017

“Initially, I had a very positive experience with them. They did everything that you would expect a service company to do. For instance, they were on time. They gave me an estimate. They scheduled me within a week's time. All of the amenities of a service company they did provide. As far as the work itself goes, I believe it's satisfactory, but I'm not a plumber, so I can't vouch for the quality of that portion of their work. However, what happened in the end was my water pipe had a leak and my sewer pipe also had a leak, and the supervisor told me that he would also replace the part of the sewer that needed to be replaced, and he said, 'Oh, don't worry about it. It won't be much money.' And when push came to shove and I got my bill, it was quite a bit more because of that sewer pipe. As a consumer, I should have asked him how much it was going to be and give me an estimate and so on. However, he made it sound like it was just a minor thing, and actually it was just a minor thing, so I don't know how it could have cost me as much more as it did, but it did. It was an additional $700 actually, which I didn't expect. I have photographs of this sewer pipe that he fixed and the water pipe that he fixed and what I paid for that, so I was not real pleased with that. That was misleading, but other than that, as far as the other work goes, it was fine. They went and got a permit down at the town hall, which I was told I didn't need because this is not a replacement. It was just a repair of a pipe, but they went ahead and got a permit for $50, which I don't think I really needed, without my permission, so that was another thing I wasn't too happy with. It wasn't negative entirely. When I first hired them to do the job, they did everything that a service provider would do. For instance, be on time and give me an estimate and do the work in a timely manner. They just added on. I'm going to assume that nothing's going to go wrong here. I'm assuming their expertise was good. I'm going to say probably a B+. I would recommend them, but with hesitation.”

Review by
01/24/2017

“They came out to my house twice actually. Once was a major renovation of the master bathroom, which they did an excellent job on. Particularly the project manager was terrific, and then, more recently, it was a minor plumbing problem they came out to fix, and they did it quickly, efficiently, and very, very inexpensively. I'll focus on the major project. The design team took a lot of time and effort to work with me to make decisions on many choices that had to be made about the bathroom. The project manager, besides being exceedingly pleasant and respectful as were all the people that came into the house, my experience was that every time he spotted something that needed further review or discussion or improvement, like a change of plans, he took an awful lot of time and was awfully patient explaining to me why things needed to be different than what I had expected, so he was great in that regard. It was team of workers. There were electricians, plumbers, carpenters, and so forth. Tile people. All of whom had to come in and all of whom were very pleasant. I was often home alone with the workers in the house and felt completely safe doing that. Finally, I just gave the project manager the passcode to my house and was perfectly fine with him coming and going with that. My experience was very positive. I'd give them an A. I already have recommended them.”

Review by
01/24/2017

“That was the water heater. I think they were very good. It was timely, and the job came out fine. What made it positive was the fact that they could meet the schedule. They could get out there promptly to fix the water heater that was gone. I wasn't even there because it is a rental home, so I was out of state. I'd give them an A+.”

Review by
01/24/2017

“Everything was fine. They fixed a plumbing issue. I don't remember exactly what it was. They were prompt and able to fix the problem quickly. I would say an A.”

Review by
01/12/2017

“They did plumbing repair. The worker was very professional, and he explained the options. I had different options of what to do, and he did a nice, quick, professional job. I'd give them an A.”

Review by
01/12/2017

“I think for the most part it was positive. They did some plumbing, and they had caused a leak. There was a leak as a result of the work that was done, and they came and fixed it right away, so I'm pleased with that. The problem is that because they made a mistake the first time when they fixed something, it leaked all over a dresser downstairs and kind of ruined the top of it. I didn't bring it up with them as a big deal because it was an old dresser and it was in the basement, and it just wasn't worth getting into it, but if it was a nice dresser I would have had a problem with it. They responded very quickly and were very professional. I was surprised that leak happened because the guy seemed to really know what he was doing with good-quality material. That leak made a real mess. I'd say a B.”

Review by
01/11/2017

“They fixed the toilet downstairs, and they were going to do one upstairs, but I needed to have it replaced. I would say an A. They didn't do much for me that day, but I really liked when I called them. They were friendly. The guy was great when he came out. They were punctual and clean and all that, definitely.”

Review by
01/11/2017

“It was definitely positive. We were doing a painting project in our bathroom, and they found that there was a leak in the toilet, and they came out promptly. We needed help replacing the toilet. He gave us a good recommendation, and we were very happy with the work. I would say A.”

Review by
01/11/2017

“There was a leak in a pipe in a ceiling, and I think he did some work in the shower. I think he did a couple of things for me. I'd give them an A. I definitely would recommend them.”

Review by
01/11/2017

“They did plumbing. I'd give them an A.”

Review by
01/11/2017

“They did one time. I think it was clearing a clogged-up pipe. Plumbing work. I think they're probably looking at a B+.”

Review by
10/10/2016

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