Lowry Services
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Lowry Services has received 4.6 out of 5 stars based on 143 customer surveys.
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4th year as a Best Pick Call
"Our customers are always satisfied with our outstanding business ethics and customer service beliefs. We start all jobs with customer satisfaction in mind. Our trained staff brings you more than superior plumbing, electrical, heating, and cooling services: they bring you peace of mind knowing that your family or business is safe."

Steve Lowry | President
Company Information
Services Offered
Lowry Services offers plumbing installation and repair services for residential and commercial customers. The company repairs toilets, faucets, sinks, and pipes and installs garbage disposals, toilets, faucets, hot water heaters, sump pumps, and sewage ejector systems. Lowry Services also offers drain and sewer cleaning, trenchless sewer replacement, and video inspections as well as HVAC and electrical work.
Company History
Lowry Services started in 1980.
Distinctions
The company has received Reader's Choice Awards from The Reporter for 16 consecutive years.
Employee Information
Employees wear uniforms, drive marked vehicles that are fully stocked, and undergo drug testing and background checks.
Additional Information
The company offers 24-hour emergency service.
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster, Broomall, Havertown, Media, Springfield
Address
101 Christopher Lane
Harleysville, PA 19438
Hours
Mon
7:00 am - 8:00 pm
Tue
7:00 am - 8:00 pm
Wed
7:00 am - 8:00 pm
Thu
7:00 am - 8:00 pm
Fri
7:00 am - 8:00 pm
Sat
8:00 am - 4:30 pm
Sun
Closed
Licenses
PA008188

Compiled Score:

Lowry Services has received 4.6 out of 5 stars based on 143 customer surveys.
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106
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25
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/17/2018

“What I like most is the great response time. I call them and you talk to someone on the other end and they give you frank results of when they will be there. They also call thirty minutes before they arrive so you can be prepared.”

Review by
10/17/2018

“They do good work.”

Review by
10/05/2018

“The plumber, who did the kitchen sink repair, was excellent.”

Review by
10/04/2018

“This was actually the first time we used them but they were right there. There wasn't a lot of hassle. I've had other companies but they would want you to sign a contract and give you a bunch of estimates. The people are Lowry Services are very professional and efficient.”

Review by
10/04/2018

“The guy who came was very good.”

Review by
10/04/2018

No review comments provided

Review by
10/03/2018

No review comments provided

Review by
10/03/2018

No review comments provided

Review by
10/03/2018

“Installation was done on a timely manner, but others would've done the same considering the work needed.”

Review by
09/29/2018

“The workers were very nice.”

Review by
09/28/2018

“They always have.”

Review by
09/28/2018

“They met my expectations with replacing some outside pipes, they did a good job with that.”

Review by
09/28/2018

No review comments provided

Review by
09/26/2018

No review comments provided

Review by
09/24/2018

“They met or exceeded my expectations in all areas.”

Review by
09/24/2018

No review comments provided

Review by
09/24/2018

“I was very satisfied with the promptness on how soon the company got there.”

Review by
09/22/2018

“I appreciated the effort that both installation crews put into the job. I was very pleased. The quality of workmanship is very, very good. Their professionalism has been always excellent.”

Review by
09/21/2018

“All areas met my expectations.”

Review by
09/21/2018

“Everyone at Lowry Services involved in my project was exceptional.”

Review by
09/21/2018

“They met my expectations with the amount of time in which they took care of the problem. They took care of it right away, and they didn't drag it out. I really appreciated that.”

Review by
09/21/2018

“I had a busted pipe in the kitchen. They made all of the new attachments. They installed everything back on the walls that they needed to take down. They did a very good job, and I am very much pleased.”

Review by
09/21/2018

“I would recognize the person who came out for exceptional service.”

Review by
09/21/2018

“Everything was done really well.”

Review by
09/21/2018

No review comments provided

Review by
09/21/2018

“They did the job. I do think the company will stand behind their work, and I like that.”

Review by
09/20/2018

No review comments provided

Review by
09/20/2018

No review comments provided

Review by
07/16/2017

“It was fine. It was plumbing work. I'd give them an A rating.”

Review by
07/16/2017

“They did excellent work, I have no complaints, and I would recommend them to anyone. It was plumbing.”

Review by
07/16/2017

“They did very good work., very good work. They were on time. Plus, they did very good work. It was very nice and courteous. Lowry was the plumber. I'd give them an A+. Very good. I'd recommend them to anyone.”

Review by
07/16/2017

“They are actually the third plumbing service we had out, and they were the first one to properly diagnose it and fix it. I would grade them with an A+ rating. I would definitely recommend them.”

Review by
07/16/2017

“They did plumbing work for me. They are professional and they do a very fantastic job. Their prices are reasonable. The overall experience I had was A+.”

Review by
07/16/2017

“They were very polite and very professional. They took care of electrical and plumbing work. They did my heating system and cooling system. They were very polite. When I had questions, they were quite willing to go over explanations for things they were doing or things they couldn't do, and that was appreciated. I'd roughly give them a B+ or an A. The customer service was good. They followed up to see if I was satisfied with their work.”

Review by
07/16/2017

“I'm pleased with everything Lowry Services did. They did it quickly. They solved the problem. It was a complex problem. They used the technology and got it done. This was all plumbing. I didn't know they did electrical work, too. This is plumbing. I'd give them an A. I would recommend them.”

Review by
07/16/2017

“They came and did exactly what they were supposed to do, and I was very satisfied. They did electrical and plumbing work for me. I’d give them an A+. I was very satisfied with Lowry Services. I’m a member so I’ll be using them when I need them.”

Review by
07/16/2017

“They were fine. They were very good but they have very high prices. They are neat and clean. They were on time and everything. They were probably about four to five hundred over everybody else. Aside from the price, I’d give them an A.”

Review by
07/16/2017

“The plumbing people. Nothing in particular I liked about them. Because I had to make a quick decision, that was the only real thing I didn't like about it — that was decide right now even though it wasn't what you call emergency, like I couldn't live with it for another couple of days. I couldn't decide. I only felt kind of pressured about that, so I'd have to give them a B+ for the overall experience.”

Review by
07/16/2017

“We had a service contract for our air conditioning unit, and they came out and looked everything over and to them everything was cool. We've used them for various things over the years, not just the air conditioning. Some of their prices — for example, I had a 6-inch or 7-inch piece of copper piping that needed to be replaced in my basement and it was $400, so their prices are for that kind of stuff, is high. Now that I am on Social Security and retired, I just can't fathom a 6-inch piece of pipe or a 7-inch piece of pipe costing $400. The service was fine. The workers were very congenial. The only thing I have to say is for older folks, the price is outrageous. If something else happens, I'm going to have to find somebody else to do my work because I can't afford Lowry. For the quality of workmanship and the quality of personnel that came out to service my house, I'd give them a B+. They were on time. I would tell anybody that I'm trying to recommend them to that Lowry is an expensive service. The dollars and cents for us retired folks, I don't care how good of a product you put out and congenial your employees are, you're going to lose jobs because your price is too high, and that's what I would say to Lowry. For example, I had an outside faucet which is a freeze protected faucet. A freeze protected faucet has the seeding inside the house, so it's not like a little faucet on the outside of the house that can freeze where you have to turn the water off in the winter time. I had a leak in my freeze faucet in my backyard, and Lowry wanted $500 to replace it. I can buy the same faucet that they would use at another company for $30. It's going to take somebody maybe an hour to do the job. There's no way I was going to pay $500, and I told them to leave. I told the guy, I said, ‘I can't afford $500 for this.’ I had to give him $50 for the onsite visit, which would have been deducted from my bill, but $500 to replace a faucet that I can buy at another company for $40 or less, that's ridiculous, so that's why I say Lowry's prices are way, way, way too high. I would not recommend them.”

Review by
07/16/2017

“They were very good. They were very professional, and I would use them again, except they're a little expensive. They did plumbing work for me. I'd give them a B.”

Review by
07/16/2017

“It was good service. They knew what they were doing. They did some electrical and plumbing work. I’d give my overall experience a B+. I would definitely recommend them.”

Review by
07/16/2017

“They've done a couple of things for me. What stood out to me was their availability. They did some plumbing work, and also put in my central air. I would grade the overall experience a B.”

Review by
07/16/2017

“I liked that they got here quickly. They did plumbing work for me. Overall, I’d give them a B+.”

Review by
07/14/2017

“I liked their professionalism. They did plumbing. I'd give them an A+ rating.”

Review by
07/14/2017

“Lowry Services is always professional. They do provide a high level of service. They have done electrical, plumbing, and HVAC services for me. I’d grade them an A for the overall experience.”

Review by
07/14/2017

“It was a clogged toilet that they were dealing with. He approached it the best possible way he could. He wasn't able to fully clear the clog because it's past the point or the length of the tool that he had to use, the snake, but he did the best he could. The bottom line was I had to let the toilet just sit; and the next day, it seemed to loosen up and is continuing to run free. Maybe he just kicked it enough to punch it down the line. He did as much as he could and was as professional and sensitive to our house that he could be. He was top-notch all the way. He did as much as he could, but at the time that he left, he wasn't able to clear the line 100%, but he may have kicked it down just a little bit further to eventually loosen it up on its own and the toilet is now still working. I would grade it an A.”

Review by
07/14/2017

“It was never inspected. They were supposed to have canceled it that Thursday the inspector came out to the township and they were gone. The guy said it was never inspected. They put in a sewer pipe for me. I have no problem with them. Everything was great, but I still don't know what's going on. I don't know if they're supposed to come out and dig this back up again or what. I have no idea what's going on between them and the township. The customer service was fine. I'd give them an A.”

Review by
07/14/2017

“It was a plumbing issue that we were having, and the services that they did was fine. They came out and we were pleased with their service. It was all plumbing. I would give them an A+ rating. They did what we wanted so it was fine.”

Review by
07/14/2017

“He just did his job. He was very thorough on getting whatever needed to be done, done. I’m not a plumber so I wouldn’t know what that was, but he definitely made sure that I was taken care of. I’d give them A+ for the experience.”

Review by
07/14/2017

“Lowry Services came and they did what they were supposed to, and I didn’t have any issues. Everything was professional. I had some plumbing done. I would give the overall experience an A rating. I haven’t had any issues since.”

Review by
07/14/2017

“They came quick and they're courteous. I was pleased with their work. I forget now what they were doing. It was my plumbing. He replaced a spigot down in the cellar, and before that another time they replaced my pipe —elbow pipe. I would say they deserve an A+. I was pleased. Their quality of work and expertise was very good.”

Review by
07/14/2017

“The QV pipe was clogged. They did, after three hours of trying, try to sell me a QV pipe. I would grade them a C-. Their customer service is great.”

Review by
10/13/2016

“They were professional and completed the work on time. They were friendly. They did some plumbing and some electrical. I'd give them an A.”

Review by
10/13/2016

“They did everything they were supposed to do. They did plumbing. I'd give them an A. I would recommend them again. They were very personable and got the job done in the time amount they said they would.”

Review by
10/13/2016

“He did the plumbing. It was a positive experience. No complaints at all.”

Review by
10/13/2016

“They came and they fixed our toilet. I'd give them an A. He was a little bit on the pricey side, but overall they were very good. I liked how he came in and he was really clean. He wore booties around the house. Not many people do that. He covered everything as he worked, so he was really clean and I'm a neat freak, so I appreciate that.”

Review by
10/13/2016

“They did a bunch of things for us. They replaced our heating and air conditioning units the last time they were out, but they've also done plumbing work for us. I'd give them an A. They're responsive and I feel like they’re upfront about their pricing and they seem to have a lot of integrity.”

Review by
10/13/2016

“It was just an inspection and annual maintenance on the boiler. I'd give them a B. Customer service was good. Punctuality was very good. Cleanliness was good. I wouldn't know about their expertise or quality of work.”

Review by
10/13/2016

“It's been positive for the most part. They did a number of things. They did quite a bit of work around here. They did plumbing. I'd give them a C. They're super, super, super expensive. Way over the top expensive.”

Review by
10/06/2016

“They did plumbing. What stood out most to me was the workers. Their attitude. Their thoroughness and their work. I'd give them an A.”

Review by
10/06/2016

“They were good. They did plumbing. They were professional, clean. They wore booties on the way in which is always a good thing. The service was excellent. There were no complaints.”

Review by
10/06/2016

“They had come out for plumbing. They called me for a follow-up right after the service. They were fantastic. It was excellent. Zero complaints. We've already recommended them to a number of people.”

Review by
10/06/2016

“I had multiple service calls in the last few months. The first two were electrical. The last one was plumbing. What stands out most is their professionalism and speed. There's a bunch of other characteristics. Everything was positive. Those are the stand out ones. I'd give them an A+.”

Review by
10/06/2016

“The first one was about the air conditioner. The second one was about the plumbing. They were very professional, on time. They did a competent job of what they were here to do. So that's why I decided to give them a try this time over the previous company that I was working with. I’d give them an A. The quality of work was very professional and up to standard. I had no issues or complaints about how they conducted themselves with the job.”

Review by
01/20/2016

“They were fine. It was good. They fixed what was broken. I don't know if anything stood out about their customer service. It was a plumbing problem and they fixed it. I would give them a B. I would give them an A if money wasn't a problem.”

Review by
01/20/2016

“I did have work done by them. I would give them an A. They were very good.”

Review by
01/20/2016

“There was a problem with the sink or the dishwasher wasn't draining. I wasn't home when they did the work. Things have been OK. I would say they're a B. I think my wife was mentioning that the guy forgot to do something. I'm not sure though. I believe we asked them to check the refrigerator too because the water was not coming through the water dispenser. The guy never checked for us.”

Review by
01/20/2016

“They charged $200 an hour and the job wasn't done right anyway. Then I had to call up Roto-Rooter and the guy walked in the room and within half-an-hour, he had it all open and everything was fine. Lowry is terrible. He never fixed what he came for. He said to me 'Oh, if it doesn't work, I can run a camera through it and I'll just charge you $200.' It wasn't open and I still had the trouble. I wasn't going to call them back up after what they charged me and it wasn't right. I would not recommend him to anybody. I would give them a D.”

Review by
01/12/2016

“They were doing plumbing for me. They did a good job and that's it. I would say they're an A.”

Review by
01/12/2016

“I had pipes that had frozen in my garage. The gentleman was informative. He was pleasant. It was good. Everything was fine. I don't remember why I chose them over another company. I would give them an A. They were fine.”

Review by
06/03/2015

“I had somebody named Ryan come, and he was very, very friendly. I had faucets put in, a leak fixed, and turn-off valves put in. The customer service was very good, and I've never had problems or had to call them back. They deserve an A+.”

Review by
06/03/2015

“They're prompt, they took care of the problem, and they were very courteous. I had a frozen pipe and he repaired it. The customer service was great. I would tell a friend or neighbor to call them. They deserve an A.”

Review by
06/03/2015

“The service was great. The man knew what he was supposed to do and did it perfectly. I had a plumbing leak, so he had to replace that part. I’d definitely recommend them. They’re an A.”

Review by
06/03/2015

“I like the way Lowry Services shows up on time. They do our indoor and outdoor hookups. I had them down—I just called them—and I'd give them an A.”

Review by
06/03/2015

“My wife was the one who was with them. I felt like I overpaid, and then I had somebody come in for some other work, and they confirmed that I overpaid for what I got. They replaced the water heater. Lowry did it the same day, which I appreciated, so I know I have to pay a little extra for that, but this other service person indicated that it was on the border of $1,000 that I overpaid, so I thought that was kind of a stiff premium even though it was same-day service. If a friend or neighbor asked me about the company, I would say they were expensive. The guy who came out was top-notch, honestly. I don't know how to weight the expense, though—I wouldn't want it to be a reflection on him. The service guy was an A.”

Review by
06/03/2015

“They did good work really. I've used them, I used them where I lived before and I just used them twice already here where I live now in Bechtelsville. I experience when I lived in Holland, PA and I had them come in to put some electrical work and over here I had them work on my water and my electrical system. It's a crawlspace and I had some pipes leaking from, it was starting to leak pretty bad so they had to change them both. I had two water faucets outside. They did help with that. Well electrical they, I had smoke alarms that wasn't working and one needed to be replaced altogether because it wasn't, so I had, I forget his name. He came in and he replaced them all for me. If a friend or neighbor asked me about the company, I'd recommend them. I already did. I've used them before. You know neighborhoods like these here, they maybe have their own people to call but I always use Lowry Services. I'm satisfied with them. They deserve an A.”

Review by
06/03/2015

“I want you to know that that work had to be done because it wasn't finished the first time. We didn't know what actually happened but I was going to fire everybody and now I'm happy. They fixed it right away. In fact, Brian, I stayed with him all the time. We had no idea what was causing this and he finally used the process of elimination and he came up with the right answer. Well actually after, he went to where you turn the water on and off because this is a very big property and there's different parts that you can cut off the water, one end of the house or the other part of the house without going to the main. So he tried that and everything and it didn't work. We went out and tried the water again. This is in the sink and the second bathroom and so we couldn't get any water. It was two and a half weeks there was no water. In fact, that's part of the flooding that existed in the beginning and so he decided that because the building is very old, perhaps the pipes were getting, they were getting clotted and so I said, oh don't tell me we have to go through that. He said, well it could either be that or it could be the faucet. I thought, OK, come on Brian please give it to me all at once so I could brush myself and start all over again. So he said well another little thing, I don't know, I don't understand plumbing at all but there's a little piece at the spigot and he took it off and it was all corroded. So I said, wow. I said, you want to go down and get a part and replace it for me, whatever has to be done. I would like the water to be here because it's a convenience, and he said, no I don't have to do that. I said, OK. Said can I use the kitchen? I don't like that but we worked it that way. He went there. He cleaned it out, put it on and everything worked. I was very, very happy because I'd been working on this particular project now it's almost a year. We've been flooded. I had to get a new heater. They deserve A. I was very, very pleased. Very courteous, very kind, very willing to get the job done.”

Review by
06/03/2015

“They put the risers on the septic tank. That's what he did. Very nice, he was a very nice man. He did a good job. It was the first time I used them. I wasn't aware of them. My niece had called me. We were supposed to get risers on the septic tank, so I told my niece and she said, I have someone, you call them. She said, we just had a heating system put in and she said, you'll like them. She said, they do a good job and they're very nice. So called them and it's true. They were very good. Actually it was, I think there's only one man that did it. I would recommend them if a friend or neighbor asked about the company. And you know what, I saw something that you don't see, you don't usually seen when someone comes to the house to do something. As soon as he came in the house, he put those plastic on his shoes. You don't see that. I have guys come here, they go down to the washer and dryer, they're messing around on it and then they put their heavy tools right on, instead of putting a cloth underneath, they just put everything right and I'm thinking oh my gosh, I hope they don't scratch my washer and dryer. But they're not like that. I was very surprised to see them do that. I'll give them an A.”

Review by
06/03/2015

“They did work for me. They did, the technician put our water heater in. He did a very good job. Besides having to move a lot of stuff to get to it because I wasn't home at the time and I appreciated that. I mean I heard of them before but yeah. I'd recommend them because they came, they have a lot of experience, they're pretty professional. I might have to give it an A.”

Review by
06/03/2015

“They did work for me several times. I've used them at least four times. Over the years, they've done plumbing, electrical. The customer service is very good. I've never had to call them back for issues. With my plumbing, they put in a new hot water heater and they put in faucets. Electrical, they put in new, I don't know what it's really called, the line that goes from the public service into my circuit breaker. If a friend or neighbor asked about the company, I would recommend them. I'd give them an A.”

Review by
06/03/2015

“I liked they were very professional. You know, came in, did the job they were supposed to do, evaluated the situation and gave me an estimate and did their work. There were two toilets that were leaking and two sinks that were, the water force wasn't what it should have been. So they had to replace a part or whatever. I don't know the exactly technical terms for it but. I didn't have to call them back for any issues after the work was done. I also see their trucks around. I'd give them an A.”

Review by
06/03/2015

“They were very polite. They were very thorough, and they explained everything before they did anything, gave us lots of options for the work before they did it. They ended up replacing a broken hose spigot as well as they also scoped, if that's the right word, our exterior gutter drain. We were trying to determine what was causing a clog. The customer service was good. I would recommend them. I would say they deserve an A.”

Review by
06/03/2015

“Lowry Services was very good. I liked everything about them. We had a plumber and an electrician, and they were both really nice people. They did excellent work, and they were clean and neat—no complaints at all. They put in the electrical box, and that was good. There were sparks of electricity shooting through the box, and they came right away, which I appreciated. I’d give them an A+.”

Review by
06/03/2015

“Lowry Services did work about a month ago, and they sent a very friendly person who did the job very well, very neatly, and very organized. They fixed a pipe under the sink. The customer service was great, and I would recommend them. They were excellent. I’d give them an A.”

Review by
06/03/2015

“They just, they came in and got the job done really quick. I had a hot water heater replaced. The customer service was great. I did not have to call them back for any issues, not yet. This was the first time I used the company. I'd recommend them. They deserve A.”

Review by
06/03/2015

“They did work for me. It was fine. They were on time and their work, the quality was like it should. They did plumbing. I didn't have to call them back for any problems. If a friend or neighbor asked about the company, I would recommend them. They deserve an A.”

Review by
06/03/2015

“My husband actually handled it. I don't remember what the issue was but I know they've done a lot of work for us so usually always use them. We haven’t' had to call them back for any problems. If a friend or neighbor asked me about the company, I'd say that I'd recommend them. I would say A.”

Review by
06/03/2015

“Lowry Services did very good work. We would walk around and ask them questions, and they were very, very pleasant and very nice to answer our questions and so forth—very attentive. They worked mostly on our plumbing. I always tell them I think they've already made an impression on our neighbors. We would give them an A+.”

Review by
06/03/2015

“They were very responsive and the specialist who came out was very good, very knowledgeable. They replaced a well tank. The customer service was very good. I called. I got a quick response back and set up an appointment very quickly. I didn't have issues or have to call them back for anything. They deserve a B+.”

Review by
06/03/2015

“He did a good job. I liked just the way he did the job is fine. He put in a faucet that we already bought and he put in a food disposal and a little bit of plumbing in the pipes. He did a good job, looks nice and works well. I thought it was rather expensive. I would tell friends or neighbors they do a good job but they’re very expensive. I'd say about a B+.”

Review by
06/03/2015

“They got the job done same day. This was the first time I used the company. I would tell a friend or neighbor it was a good experience. They wouldn't regret it. Let's go to B+. The only reason why I say that is because I wasn't home at the time so I don't know how everything really went.”

Review by
06/03/2015

“I was not home. It was my husband, but everything's OK. Everything's working fine. I didn't have any problems or have to call them back. Everything was OK. Like I said, I didn't see the workers that came here, but my husband was happy. Let's give him a B.”

Review by
06/03/2015

“Once we get on track, everything worked out fine. They did a shower stall, master bedroom hot and cold, off and on apparatus and new shower head. The customer service was good. If a friend or neighbor asked about them, I would say, go with Lowry. I'd give them a B+.”

Review by
06/03/2015

“They did what they said they would do. They worked on a bathroom. The customer service was great. I called to follow up on something that they were supposed to come back to do. They set up the appointment. I would, in this case they were reliable. I would say they deserve a B+.”

Review by
06/03/2015

“Well I think they did good work. I think they were overpriced though. They did plumbing repair. The customer service was fine. Everything was fine except comparatively I think that they were higher than other places. This was my first time using the company. I'd say if you want it fixed right, you could go with them, but they're, I think, on the high side. So that's what I'd tell them. The quality of work, I'd give them a B.”

Review by
06/03/2015

“Well, I liked that they were quick and I just thought the price was pretty high, that's all. They put valve, shut off valve in and what else did he do, something. I didn't have to call them back for any problems. I don't want to be rude, but I think they're too expensive. That's all. I told a couple of people how much it cost and they all, everybody said that was too much. They deserve a B.”

Review by
06/03/2015

“The second time around we had a positive experience. When they first installed a garbage disposal in our house, we had some problems and it flooded the kitchen. We had to call them to come out and they fixed it. We didn't have to do homeowner's or anything like that. It wasn't like that bad but the guy named Ken, who came out the second time, did a phenomenal job. He was very nice. I would say it was an overall positive experience, but would we call them again, I don't know. It's the second time we used them. We liked what they did the first time with our electrical so we called them a second time. I would give good feedback if a friend or neighbor asked me about them because like I said, they did a good job of fixing it. Overall the people were very nice and the guy who made the mistake, I'm sure it was just an honest mistake. I'd give them a B+.”

Review by
06/03/2015

“For the most part, it was positive. The guy was nice. He knew what he was doing, he fixed it. They just fixed a leaky toilet. I had one issue. I already cancelled two plumbers because they said they couldn't come out until the next day because I was told by this company that they could come out the same day, however they called me and said they won't be able to come out till the next day anyway. The only issue I had with them is the scheduling. It was frustrating because I already turned down two plumbers for the next morning. If a friend or neighbor asked me about them, I would say if you can get them, but they're very expensive. I'd give that a B+.”

Review by
06/03/2015

“I didn't have a positive experience. I did and I did not. The work was done positive for sure but they tried to get me for a hundred dollars extra. They put an expansion tank in. The customer service was fine. Well after I signed the check and gave them the check, they said I was a member now of the plumber's association for the next year and I didn't want to be a part of any association. I already signed the contract and paid the contract. But they did reimburse me. They did. If a friend or neighbor asked about the company, I would say their service is top notch. I'd give them a B.”

Review by
06/03/2015

“They did work about a month ago. I don't know what I liked about them. I had an emergency. My water heater went and I called them and they returned the call within ten minutes and it was on a Saturday so that's what I liked about them. But I didn't like the price. I thought it was way, way way way too much but you can't be choosy. They installed a new Bradford water heater. If a friend or neighbor asked about the company I would say call them for, if it's not an emergency call them for an estimate. I would tell them to call them as well as whomever else they were calling. Usually you get more than one estimate and like I said, knowing how much the water heater cost and then you got the labor and the time and stuff. Like I said, it was five times the amount. That was the only thing. That was just, we didn't expect that at all. That was more than we bargained for, but hey our guy never called us back and we were happy to have it done and you got to pay for what you got to pay for. I just didn't like the fact that I had to take a warranty out with them. That I had to pay for this stuff that we don't normally ever have to pay for and that was something. That's an added expense for 6, 800 dollars that you don't anticipate paying and you shouldn't have to be forced to pay that so and they didn't break the job down. They just gave a total price and I'm like, well how much is a water heater? How much is it by the hour? How much, so under that circumstances I'd never dealt with anybody like that so I can't give them a good letter, so I'm going to have to give them, I'm going to go B-. If I gave them a C, it would negate the fact that you called them and they returned the call just to acknowledge that they got the call. That's all we wanted someone to do and they were the last person we called and they were the first ones who called back from 7 in the morning to when they called us. So that's an A+. The job, the guy was wonderful who put in, the job was a great job done but I just didn't like all that other stuff so I'm going to go B-. I'll go with B- and I think I'm being generous. We filled out that card and send it in and we did just say we thought the price was astronomical.”

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