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FEATURED REVIEWS
“They are always very professional. I was satisfied with the quality of their technicians. They explain the work well and offer suggestions. I really appreciate their work”
“The plumber who worked on the dryer was very professional and respectful. You knew that everything was working properly after the repair was completed.”
“Everyone who has come to my house has been very professional and did a good job.”
“Besides selling a product that I couldn't use, I think we're doing an awesome job. I really like that you have a warranty with your service.”
“I forget the young man?s name but he was out in March 2021 when my subpump broke. he was wonderful!!!!”
No review comments provided
“Good service when you can get it. Even with the service plan it is hard to schedule an appointment. My air conditioner check is scheduled for fall and heater check gets done in the spring. When it is better to do it the other way around. Doesn't seem being part of the service plan gets you priority times and no one reminds you when you need service because they are too busy.”
“I don't remember any area that Horizon Services met or exceeded my expectations.”
“The installation crew had exceptional service.”
No review comments provided
“They are always very professional. I was satisfied with the quality of their technicians. They explain the work well and offer suggestions. I really appreciate their work”
“The plumber who worked on the dryer was very professional and respectful. You knew that everything was working properly after the repair was completed.”
“Everyone who has come to my house has been very professional and did a good job.”
No review comments provided
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“Besides selling a product that I couldn't use, I think we're doing an awesome job. I really like that you have a warranty with your service.”
“I forget the young man?s name but he was out in March 2021 when my subpump broke. he was wonderful!!!!”
“Horizon's agent was very professional, courteous and pleasant. He listened to my comments and concerns regarding the issue and most satisfactorily addressed them. Very pleased with the result.”
No review comments provided
“Done right the first time.”
“Response to emergencies and honoring warranty is fabulous and keeps me as a customer.”
No review comments provided
“Mark was fantastic”
“The service men come on time and leave the home clean”
No review comments provided
“Quality of work, knowledge of techs.”
No review comments provided
“The technician did a good job.”
“I had a service break for about two years. Since Albert came out, he is the reason I continue to do business with Horizon.”
“My installer was exceptional.”
No review comments provided
“I had outside sewer line replaced, and they did a really good job at getting it done in the minimum amount of time.”
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“They are a good company to deal with.”
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“My expectations were met or exceeded with the workers being very respectful and knowledgeable.”
“They didn't meet or exceed in any area.”
“Zach (?Last name) He was on time, professional and efficient.”
“The gentlemen that helped us on a few occasions were all professional and very nice!”
No review comments provided
“Installation of new HVAC system. Never had an issue with HORIZON over the years”
“Technician showed us how the inside of our cast iron pipe was showing signs of corrosion”
“Everyone that came out was great. I believe Chris received a promotion, but he was very professional and tied it all up well. Everyone who comes out is always professional, educated, helpful, and very nice. They always make it a priority to answer all of my questions and explain things thoroughly.”
“Still waiting for the repairman to return to fix a cosmetic issue he left uncompleted (it's now fourweeks)”
“They exceeded my expectations as far as their timely manner throughout the project and they were courteous.”
No review comments provided
No review comments provided
“They gave a great estimate and did some great work.”
“I am happy with the work they have done in my house. They just replaced my heating system. Cosco was cheaper and they priced matched what Cosco was offering. The employees are professional and well trained.”
“They did a good job.”
“They met my expectations in all aspects.”
No review comments provided
“They work well with me and they don't raise their rates.”
“They had great customer service.”
“I would like to recognize everyone who worked on the plumbing. They were great. I did not meet the ones that did the plumbing but I met the one who came for the heating.”
“Service person was very knowledgeable and gave me options to chose from”
“The guy that came was amazing”
“They did not meet any of my expectations.”
No review comments provided
No review comments provided
“Nothing has more value to me than respect for my time. I picked when Horizon would come for a semi emergency and they called and offered an earlier day and time which wasn't convenient because of a family obligation BUT I SO appreciated the call and offer!”
No review comments provided
“I think Horizon is a good company.”
“They were on time and finished the job quickly.”
“They were good all the way.”
“They met all of my expectations by being clean and thorough.”
“Everyone says you over charged me, including the guy for the gas company. You scratched my appliances. You left a hole in my rug. You left a complete mess in my house. You threw my rug out.”
“The technician did a great job getting the drain unclogged.”
“They exceeded my expectations because of how fast they were able to come.”
“They exceeded my expectations because of their professionalism and their quality of work.”
“They exceeded my expectations in all areas.”
“They exceeded my expectations because it was all good.”
“They got in and out very fast and got the materials we needed. He had to call for them but they came very fast.”
“I am not satisfied at all.”
“They exceeded my expectations because they were on time and the work was done right.”
No review comments provided
“I was satisfied with their knowledge.”
“I would like to recognize the plumber. He was very good. He did an excellent job, and I am very happy with his work.”
“I was most satisfied with their promise and their thoroughness.”
“I would like to recognize my plumber for his exceptional service. HIs name is Dale Martrich.”
“I was most satisfied with my entire experience.”
“They are very professional and they show up when they say. Sometimes they even show up earlier and they do very high quality work. I don't really have any basis for saying this but others have told me that they are a little on the high side as far as what they charge but that's because they maintain a large inventory of the materials. They back that in with a lot more significance than what I heard from the other plumbing companies that I used over the years. They are very professional and that's their thing. It is a no-brainer that you can distinguish them from other plumbing supply places. Nothing bad ever happened to me. I had four opportunities with them. They have replaced an air conditioning unit and also replaced piping that had collapsed. When they did that work they figured out that that made the sewer line collapse and then they fixed that as well. I think I could have gotten it done for less but I think its a good basis for their cause.”
“They always do a tremendous job! What I really like about them is that you don't have to worry about them. When they come in, they put booties on and take care of the place. They would avoid all the aggravation of doing things like dirtying a rug. They go out of their way to put booties on, tell you what's going on, and try to be clear. They go out of their way to protect their brand. They don't dirty anything, are super respectful, and immediately lay stuff down, like mats.”
“I would like to recognize the technician that came out. He was phenomenal. Very nice man, very knowledgeable, very friendly, and kept us in the loop. I would defiantly recommend them. It was great.”
“The plumbing service met or exceeded my expectations.”
“They were prompt, professional, and effective.”
“They exceeded my expectations, worked quickly and efficiently, and I was very pleased with that. They got the job done right, correctly, the first time, within a couple of hours. They showed up for what to me was an emergency call, and they got the work done the same day the water heater went out.”
“They exceeded my expectations with their cleanliness.”
No review comments provided
“Jason wired everything right, and did a good job.”
“They met my expectations 100%.”
“I would like to recognize the last technician who came out for exceptional service.”
“I was satisfied with their professionalism and quality of job.”
“They arrived on time and did a good job.”
“They were professional.”
“They were very fast and right on time.”
“I was most satisfied that they come on time and explain with they are doing. They are very professional.”
“I'd like to recognize the tech that showed up. I talked to two people on the customer service line. The first one was adequate and the second one was quite helpful.”
“They all got the job done eventually, except for one guy. I told the management in one of my surveys. He didn't seem to know what he was doing.”
