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“They were excellent.”
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“I came and cleaned my furnace, and the job was worse than before they came! Even though it was complementary, I had to go back and get my regular oil burner service to come back and cover everything they messed up! I will never use Horizon Services again!”
“I think the salesman mislead us. They say something but in the contract, it's something different. The quality lacks, and there is a lot of bait and switch in the return warranty. Lousy and professional installation with their air conditioners. The technicians don't know how to fix or/and they take a long time to fix the appliances. We paid for a brand new heater but they used the old ducts and you have to pay more for a new duct. The heater was making a lot of weird noises and come to find out.”
“Techs are always on time”
“The technicians do a careful and neat work. I have always been pleased.”
“The technician that was sent was very thorough and efficient. I would gladly have him come back to help us again in the future should the need arise.”
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“Good service when you can get it. Even with the service plan it is hard to schedule an appointment. My air conditioner check is scheduled for fall and heater check gets done in the spring. When it is better to do it the other way around. Doesn't seem being part of the service plan gets you priority times and no one reminds you when you need service because they are too busy.”
“When we needed a new furnace they alerted us and everything was handled beautifully!”
“I do not have a public comment.”
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“I Bought Horizons maintenance plan which worked out great for years. They came out in the spring and fall to do my air conditioner in April/may and my heater in September/October…. Until this year. I thought it was strange that they didn’t call by May so I called Horizon and asked why? Said they were backed up and wouldn’t be able to look at my air conditioner until JANUARY. Yes January!!! I wasn’t happy at all but wasn’t too nuts because my unit wasn’t old. WELL guess what…. My air conditioner went on the blink in June…..froze up in my heater. It was a real crazy nightmare . Called Horizon and they said they’d be out THREE days later!! Told them if they would have came in the spring we could have avoided this. Was having company so I needed it fixed. Called Gary Krout Plumbing. They came out next day. Was very happy with them and had to pay $200. I know if Horizon would have been here with the maintenance in April I would have avoided this $200 bill which I can’t afford!!!!! Which is why I bought Horizons maintenance agreement!!!!”
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“courteous professional knowledgeable”
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“Horizon's agent was very professional, courteous and pleasant. He listened to my comments and concerns regarding the issue and most satisfactorily addressed them. Very pleased with the result.”
“We always get good and fast help when we need them.”
“I have already recommend a few people.”
“I had a number of fire trucks report to the scene”
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“The service men come on time and leave the home clean”
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“They are a good company to deal with.”
“The guys were impeccable! They were fearless because the house heater was really broken. They had to reassemble it outside, and it was cold! I would recommend them!”
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“The people that came in the morning told me that it would be $1900.00. There was nothing I could do because of the water. I got the bill and saw the $1900, so I called my credit card cancelled it. Horizon didn't charge me the first time because I fought it. They had to come back because of the roots of the tree, and it cost over $15,000. They were rude people and one young man came about 3 pm, and he was a smart alack. He said that I had to keep going with the roots. I couldn't because everything was flooded, but then I had to keep going because of the water. This one gentleman was rude. It was terrible to the point that we belong to a condo, and we sued them. They are terrible. One guy was highly insulting because I didn't talk to him. It was outrageous.”
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“Still waiting for the repairman to return to fix a cosmetic issue he left uncompleted (it's now fourweeks)”
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