Horizon Services, LLC
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Horizon Services, LLC has received 4.5 out of 5 stars based on 75 customer surveys conducted through GuildQuality.
5
57
4
7
3
5
2
1
1
5
3rd year as a Best Pick Call
"In 1987, I founded Horizon Services with one philosophy: 'Always do the right thing.' We guarantee homeowners always receive expert service by a highly trained, fully licensed plumber; 24/7 support; and outstanding warranties. It's why we're the area's trusted cooling, heating, and plumbing experts. Now that's the Horizon Difference!"

Dave Geiger | Founder
Company Information
Services Offered
Horizon Services, LLC, provides plumbing system inspections, repairs, maintenance, and installations as well as water heater repair and replacement. The company also offers water treatment services, including water softening systems and reverse osmosis filtration. Additionally, Horizon Services, LLC, provides air conditioning and heating repair, installation, and maintenance.
Services Not Offered
The company does not install or service industrial or commercial systems.
Warranty
The company offers a one-year drain clearing guarantee, a two-year guarantee on repairs, and a six-year warranty on water heater installations.
Company History
Horizon Services, LLC, was founded by Dave Geiger in 1987.
Employee Information
Employees wear uniforms and shoe covers, use drop cloths, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster, Broomall, Havertown, Media, Springfield
Address
900 Adams Avenue
Audubon, PA 19403
Licenses
PA017876

Compiled Score:

Horizon Services, LLC has received 4.5 out of 5 stars based on 75 customer surveys conducted through GuildQuality.
5
57
4
7
3
5
2
1
1
5
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
03/26/2020

“They gave a great estimate and did some great work.”

Review by
03/26/2020

“I am happy with the work they have done in my house. They just replaced my heating system. Cosco was cheaper and they priced matched what Cosco was offering. The employees are professional and well trained.”

Review by
03/04/2020

“They did a good job.”

Review by
03/03/2020

“They met my expectations in all aspects.”

Review by
03/03/2020

No review comments provided

Review by
03/03/2020

“They work well with me and they don't raise their rates.”

Review by
03/03/2020

“They had great customer service.”

Review by
02/27/2020

“I would like to recognize everyone who worked on the plumbing. They were great. I did not meet the ones that did the plumbing but I met the one who came for the heating.”

Review by
02/25/2020

“Service person was very knowledgeable and gave me options to chose from”

Review by
02/24/2020

“The guy that came was amazing”

Review by
02/24/2020

“They did not meet any of my expectations.”

Review by
02/23/2020

No review comments provided

Review by
02/19/2020

No review comments provided

Review by
02/17/2020

“Nothing has more value to me than respect for my time. I picked when Horizon would come for a semi emergency and they called and offered an earlier day and time which wasn't convenient because of a family obligation BUT I SO appreciated the call and offer!”

Review by
02/16/2020

No review comments provided

Review by
02/15/2020

“I think Horizon is a good company.”

Review by
02/13/2020

“They were on time and finished the job quickly.”

Review by
02/13/2020

“They were good all the way.”

Review by
02/13/2020

“They met all of my expectations by being clean and thorough.”

Review by
02/13/2020

“Everyone says you over charged me, including the guy for the gas company. You scratched my appliances. You left a hole in my rug. You left a complete mess in my house. You threw my rug out.”

Review by
02/11/2020

“The technician did a great job getting the drain unclogged.”

Review by
08/13/2018

“They exceeded my expectations because of how fast they were able to come.”

Review by
08/13/2018

“They exceeded my expectations because of their professionalism and their quality of work.”

Review by
08/13/2018

“They exceeded my expectations in all areas.”

Review by
08/13/2018

“They exceeded my expectations because it was all good.”

Review by
08/07/2018

“They got in and out very fast and got the materials we needed. He had to call for them but they came very fast.”

Review by
08/07/2018

“I am not satisfied at all.”

Review by
08/06/2018

“They exceeded my expectations because they were on time and the work was done right.”

Review by
08/04/2018

No review comments provided

Review by
08/04/2018

“I was satisfied with their knowledge.”

Review by
07/25/2018

“I would like to recognize the plumber. He was very good. He did an excellent job, and I am very happy with his work.”

Review by
07/25/2018

“I was most satisfied with their promise and their thoroughness.”

Review by
07/24/2018

“I would like to recognize my plumber for his exceptional service. HIs name is Dale Martrich.”

Review by
07/23/2018

“I was most satisfied with my entire experience.”

Review by
07/16/2018

“They are very professional and they show up when they say. Sometimes they even show up earlier and they do very high quality work. I don't really have any basis for saying this but others have told me that they are a little on the high side as far as what they charge but that's because they maintain a large inventory of the materials. They back that in with a lot more significance than what I heard from the other plumbing companies that I used over the years. They are very professional and that's their thing. It is a no-brainer that you can distinguish them from other plumbing supply places. Nothing bad ever happened to me. I had four opportunities with them. They have replaced an air conditioning unit and also replaced piping that had collapsed. When they did that work they figured out that that made the sewer line collapse and then they fixed that as well. I think I could have gotten it done for less but I think its a good basis for their cause.”

Review by
07/16/2018

“They always do a tremendous job! What I really like about them is that you don't have to worry about them. When they come in, they put booties on and take care of the place. They would avoid all the aggravation of doing things like dirtying a rug. They go out of their way to put booties on, tell you what's going on, and try to be clear. They go out of their way to protect their brand. They don't dirty anything, are super respectful, and immediately lay stuff down, like mats.”

Review by
07/16/2018

“I would like to recognize the technician that came out. He was phenomenal. Very nice man, very knowledgeable, very friendly, and kept us in the loop. I would defiantly recommend them. It was great.”

Review by
07/16/2018

“The plumbing service met or exceeded my expectations.”

Review by
07/16/2018

“They were prompt, professional, and effective.”

Review by
07/16/2018

“They exceeded my expectations, worked quickly and efficiently, and I was very pleased with that. They got the job done right, correctly, the first time, within a couple of hours. They showed up for what to me was an emergency call, and they got the work done the same day the water heater went out.”

Review by
07/03/2018

“They exceeded my expectations with their cleanliness.”

Review by
07/03/2018

No review comments provided

Review by
06/25/2018

“Jason wired everything right, and did a good job.”

Review by
06/25/2018

“They met my expectations 100%.”

Review by
06/25/2018

“I would like to recognize the last technician who came out for exceptional service.”

Review by
06/19/2018

“I was satisfied with their professionalism and quality of job.”

Review by
06/18/2018

“They arrived on time and did a good job.”

Review by
06/18/2018

“They were professional.”

Review by
06/15/2018

“They were very fast and right on time.”

Review by
06/15/2018

“I was most satisfied that they come on time and explain with they are doing. They are very professional.”

Review by
06/15/2018

“I'd like to recognize the tech that showed up. I talked to two people on the customer service line. The first one was adequate and the second one was quite helpful.”

Review by
06/15/2018

“They all got the job done eventually, except for one guy. I told the management in one of my surveys. He didn't seem to know what he was doing.”

Review by
06/15/2018

“They met my expectations. They were able to efficiently clean out my drain.”

Review by
06/15/2018

“I was most satisfied with their expertise.”

Review by
06/15/2018

“I feel confident in the people Horizon Services sends”

Review by
06/15/2018

“I think the quality of the work is something you would expect from a larger company for the price. They met my expectations in their professionalism, cleanliness and quality of the work.”

Review by
06/15/2018

No review comments provided

Review by
06/12/2018

“My expectations were exceeded by the finished quality of the work.”

Review by
06/11/2018

“He had everything that was necessary and handled it very quickly. He knew exactly what needed to be done and did it immediately.”

Review by
06/11/2018

“Everyone that has come to my house has been great.”

Review by
06/11/2018

“The quality of the man who did the work was exceptional.”

Review by
06/11/2018

“I was most satisfied in all areas.”

Review by
06/11/2018

“The service tech was extremely professional and courteous. He was very clean and completed the work in a timely manner. He explained the safety features of the product and how to use it. I would recommend Horizon Services.”

Review by
06/11/2018

“Horizon exceeded my expectations with the promptness of work. There was several different types of construction they had to do and they completed everything very quickly under difficult circumstances.”

Review by
06/11/2018

“Sergei came up and did a great job. He did have some problems, but stayed late and came back the next day. He did not give up. I was pleased that he persevered and solved the problem.”

Review by
06/11/2018

“Horizon Services exceeded on technical knowledge, professionalism, and communication skills. They listened to me.”

Review by
06/11/2018

“Everything was fine.”

Review by
06/11/2018

“They met all of my expectations.”

Review by
06/11/2018

“They exceeded my expectations because they put a new drain in my shower.”

Review by
06/11/2018

“The technician was exceptional.”

Review by
06/11/2018

“William was really nice and friendly I enjoyed his personality! He really was knowledgeable.”

Review by
06/11/2018

“He was a nice person and seemed to know what he was doing. He was knowledgeable.”

Review by
06/11/2018

“When Brian Ferguson came to the job and made sure it was done and done right. I hope that it is known through this survey that he does wonderful work, he makes sure that everybody within the company knows what is going on, he tries to help the customer, he is very polite, and very professional. He should get a raise, promotion, or something because if it weren't for him I would fire Bill Pease and put Brian Ferguson in his position. If the whole company felt and thought the way he does, more people would have them do their work. I would also like to note that Bill Pease is a liar.”

Review by
06/11/2018

“The fact that they are way too expensive.”

Review by
06/08/2018

“All of them met or exceeded my expectations. I have a very low opinion of plumbers to begin with, and Horizon Services worked with me in the past. Every time I call them, they just reinforce the idea that they are the ones I want to call.”

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