Donnelly's Plumbing Heating and Cooling
6th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Donnelly's Plumbing Heating and Cooling has received 4.8 out of 5 stars based on 75 customer surveys.
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6th year as a Best Pick Call
"Whether you've got a dripping faucet or sewage backing up into your home, our plumbing experts can help. Your family's comfort and safety are our top priorities, so we commit to providing service within hours, not days. Get professional service from people who care with Donnelly's, where we believe your home is your refuge."

Marty Donnelly | Founder
Company Information
Services Offered
Donnelly's offers plumbing maintenance, repair, and installation services for residential plumbing systems, gas and electric water heaters, well pumps and storage tanks, water softeners, sump pumps, toilets, and faucets.
Warranty
Donnelly's offers a 100 percent satisfaction guarantee.
Company History
The company is a second-generation, veteran-owned business with over 45 years of experience.
Distinctions
Donnelly's is a member of the Plumbing-Heating-Cooling Contractors Association and was voted Best of Montco's Best Plumbing Service in 2016 and 2017.
Employee Information
Donnelly's employees must pass background checks and drug testing. Field staff wear uniforms with name badges and drive vehicles clearly marked with the Donnelly's logo.
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster
Address
37 W 2nd Street
Lansdale, PA 19446
Hours
Mon
7:00 am - 8:00 pm
Tue
7:00 am - 8:00 pm
Wed
7:00 am - 8:00 pm
Thu
7:00 am - 8:00 pm
Fri
7:00 am - 8:00 pm
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
PA001004

Compiled Score:

Donnelly's Plumbing Heating and Cooling has received 4.8 out of 5 stars based on 75 customer surveys.
5
66
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6
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/26/2017

“The guy was good and he put in some shut off valves for me. I keep good records, and I just want the same guy because I want more valves to be put in. He was really good. He explained everything, and I'm going to have a few more things done. Overall, it was good. He was personable. I asked if I could have him back and I'm sure I have the records. I would like when he's available to have him come back and do what I want done. It did serve my purpose. I'd give them an A-. He was really good. He was very clean and whenever I asked a question, he gave me an answer so that was good.”

Review by
07/26/2017

“I thought that they were friendly, knew what they were doing, and gave us a lot of options for various things we could do as far as solutions. They were very quick. I think we've had to call them twice. So, we've used them twice before and it was a very positive experience overall. They installed a sump pump and they did a hot water heater fixture. I would give them an A+. The same guy did both of them and it went very smoothly, fast. Everything was good. There were no issues. They were right on time and everything was good. I would recommend them.”

Review by
07/26/2017

“They're excellent plumbers. They're prompt and on time. Their fees are in order with other plumbers that I've quoted out to different jobs we've had done throughout the years. They're local; that's why I like them. They've replaced some of our faucets, many of our faucets. They've done garbage disposal. They were working on a sump pump one time, regular plumbing. They're very good. They have good men that come out to do the work. They're all very knowledgeable. They get an A.”

Review by
07/26/2017

“I always have a positive experience with Donnelly's. I've used them since 2003. This is the second hot water heater they've done for me. One was when we bought the house. They put in gas lines, faucets, a garbage disposal. They've maintained the furnace for our radiator. I have no reason not to give them an A+.”

Review by
07/26/2017

“I've been dealing with them for years. Whenever I've needed anything, especially if I’ve been in an emergency situation, they've always been very prompt. They're very knowledgeable also. They've done a complete overhaul of my HVAC system and water system. It was a pretty big job. They're A+.”

Review by
07/26/2017

“They're prompt, clean, and courteous. Donnelly’s Plumbing know what they're doing. They put a new hot water heater in. We've used them several times in the past and we highly recommend them to our fans. They do heating/air conditioning work for us. They've basically done it all. They're A+.”

Review by
07/26/2017

“They were supposed to call me. They're supposed to call me back and set up a time to come look at my HVAC. They called and I wasn't home so I said give me a call. It's not Thursday yet. They've done a hot water heater and serviced my gas heater for the house. I'll give them a B+.”

Review by
07/26/2017

“They were very efficient. He solved an issue with two of my problems. I thought they were very friendly. Donnelly’s Plumbing looked at an outdoor valve for my house. They were troubleshooting my tub and faucet. They looked at my sink faucet. They did the plumbing. They're A+.”

Review by
07/26/2017

“They were all very responsive if you need help. He always returned the call quickly. Donnelly’s Plumbing always guarantees their work too. They've done plumbing, heating, and cooling. They replaced the system for me and they've also repaired. I'll give them a B+.”

Review by
07/26/2017

“They were fine. They came out, and they actually worked on a shower for us. We've used them in the past as well. I'd give them an A. We even have the magnet up on the fridge I'm looking at it. It's on the heater unit.”

Review by
07/26/2017

“They did what they were here to do. They did a walkthrough of my house for my annual service contract, I think. It was plumbing. It was not the first time I used them. Also, plumbing in the past. I'd give them an A.”

Review by
07/26/2017

“He installed a hose bit before. He was on time, and he was quick to do his work. It was all good. He installed a hose bit. I'd give them an A. He was good with all of the dimensions of service. He did great.”

Review by
07/26/2017

“It was great. They were on time and the guy did a nice job. He was in and out pretty quick. He fixed the toilet. They've done heating and air in the past. They put a hot water heater in. I'd give them an A+.”

Review by
07/26/2017

“It was fine. They came, did the work, did it well, and they were done. They fixed a couple of things in my basement for me, so they were good. They just did the plumbing. I'd give them an A. They were good.”

Review by
07/26/2017

“They came when they said they would, and they did a good job. They did plumbing work last month. They did some work on fixing the toilet, a leaking toilet, in the bath. I'd give them a B.”

Review by
07/26/2017

“He was prompt. He was relatively cheap and he did it well. I had a leak in my sump pump and he fixed a couple of hammering faucets. It was an A. They were great. I'd recommend them.”

Review by
07/26/2017

“They seemed like they knew what they were doing, like they were experts. They came in to fix the problem without pushing for more. They fixed a leak in our bathroom. They get an A.”

Review by
07/26/2017

“I certainly had a positive experience. I liked their efficiency, the cost, the time I called them and they came right in and fixed it. I think it was plumbing. I'd give them an A+.”

Review by
07/26/2017

“When you call them, they can get here pretty quickly. Whatever they did, it was fine. Otherwise we would have called and complained. They did plumbing for us. They're A.”

Review by
07/26/2017

“The entire professionalism of the people who came here and made the appointment, everything was like grease to a goose. It was great. They did plumbing work. I have to give them an A+.”

Review by
07/26/2017

“Everything was fine. I liked that they came the same day. They did plumbing work underneath the sink. I'd give them an A. I'd be very likely to recommend them.”

Review by
07/26/2017

“The work seems to be OK, but I think they're very expensive. They fixed a few toilets for me. This was the first time I'd used them. They get a B.”

Review by
07/26/2017

“They were just on time, did a good job and were reasonably priced. They fixed a kitchen sink for us. I'd rate the overall experience an A+.”

Review by
07/26/2017

“The plumbers are friendly and very knowledgeable. They replaced a thermostat on a water heater. I would give them an A for the experience.”

Review by
07/26/2017

“The gentlemen came on time and they did the work. They've been here a couple of times. It was the toilet. I'd give them an A.”

Review by
07/26/2017

“I like that it doesn't leak. They came to fix a bathroom faucet. I'd give them an A. I'd be likely to recommend them.”

Review by
07/26/2017

“I wasn't around for the repairs, but they fixed the job. They fixed some plumbing. I'd give them an A.”

Review by
10/25/2016

“He's very efficient, very neat and clean, and did a nice job. Overall, I'd give them an A for what he did. I would highly recommend them. It wasn't a big job he did, he did a very nice job.”

Review by
10/24/2016

“I had a positive experience with them or I wouldn't have called them back. He did a very good job and I was quite happy with them. I had no complaints and I would highly recommend them.”

Review by
10/24/2016

“They did some plumbing work. Everything was fine. They were excellent, I have no complaints, and I'd recommend them.”

Review by
10/24/2016

“There seemed to be an honest assessment of the situation. They looked at the entire situation and found a way to save me some money as opposed to one solution that was more expensive than the solution that they implemented. They could have easily charged me the standard solution, but he accessed it and realized that it wasn't as big as we originally thought. He saved me a couple of hundred bucks so it was good. I'd give them an A so far.”

Review by
10/13/2016

“It was more than I expected. It was to disconnect a disposal. He disconnected it, but then he took the disposal with him without my authorization. I think he just thought that he could take it because the township doesn't allow it, but it was still my disposal. I'd give them a C overall. I haven't talked to them about it because I sold the house and it wasn’t an issue in closing. I wouldn't be likely to recommend them.”

Review by
10/13/2016

“The last time, he changed the silver on my water softener. He adjusted the spigot for my washer. It had tightened up so much that I couldn't turn it on and off. It went well. I'd give them an A overall. I think I've been using them for thirty years, so if I wasn't happy with them somewhere along the line I would have changed.”

Review by
10/13/2016

“My toilet's still leaking so that part's not so great. I've used them for several years so it's mostly good, but the toilet thing is annoying me. I've used them for plumbing and air conditioning. They're fast. I'd give them a B overall. They could've fixed my toilet to get a better rating from me. I haven't talked to them. I said, 'Fix the valve'. He said he could just switch the part and it'll fix it. He just switched that part and it didn't fix it because it doesn't. You need to pull out the whole valve and replace it. I could do it myself and I didn't last time because I didn't have time to go to Lowes, get the valve, bring it here, and all that. So I said I'd just pay them to do it and he didn't do it. He argued with me about doing it and now it's still not fixed. So now I don't know. Do I go to Lowes and do it myself or do I call them back and make them do it again and argue with them about how they didn't fix it the first time? All of the other stuff, they were good. The fact that it's still leaking and I told him what he had to do to fix it and he disliked my idea and did his thing.”

Review by
10/13/2016

“They did two things for us. One of the things was a little more difficult and we had to have them come back out to try to fix it, but they came back out. They did plumbing work. They were timely and just easy to deal with. They catered to the customer, which was good. I'd give them an A- overall. They did have to come out. It was hard for them to do the second job. The second job is the only thing that kind of brought it down. Their customer service was fine. They didn't give specific times, you're open to them for the whole day. They don't give windows. They were very clean and they seemed to know their work and did a good job.”

Review by
10/13/2016

“They did plumbing work. They were very professional. I'd give them an A overall. I had no problems with their quality of work.”

Review by
10/13/2016

“We used them for plumbing. They came in, the gentleman was neat and clean, did what he needed to do, and left. They did a fine job. I didn't have any complaints. I already have recommended them to someone. It would be nice if their prices weren't so high.”

Review by
10/13/2016

“It was a very good experience. They did work on the toilet. They gave me an appointment and I didn't have to wait too long and they showed up when they said they would and they promptly fixed it. Overall, I'd give them an A.”

Review by
10/13/2016

“I used them for plumbing. They were great, efficient, and fast. I'd give them an A overall.”

Review by
01/12/2016

“They're very good. They came on time. They did it quickly with no problems. They were installing a new hot water heater and repairing a different hot water heater. I didn't have to call them back for anything. I would give them an A.”

Review by
01/12/2016

“We had a stoppage. It was a kitchen sink line. They fixed it. They did a very clean job. They cleaned everything up. They get an A. I would use them again.”

Review by
01/12/2016

“Everything was fine. They did whatever had to be done. I had no problems at all with their work. I had no complaints so they're an A.”

Review by
01/12/2016

“The work was done right and it was not very complicated. They had to reposition a commode and replaced the seal. I never had any problems with them afterward. I would give them an A.”

Review by
01/12/2016

“They showed up on time, they did the work and they left. They did some drain work on my laundry tub that was stopped up. They came out and cleared the pipes. I did not have to call them back for any issues afterward. I would give them a B. The one thing that I was concerned about or upset about was that their price was very high. I would give them a top grade if it wasn't for price.”

Review by
01/12/2016

“Everything is fine. Their customer service was very good. It was a clogged drain. I would give them a B because it was a little expensive. He did a very good job. They would be an A for quality.”

Review by
07/09/2015

“It was positive until recently. I wasn't happy. Everything was done fine until I just had a problem which should have been picked up in their prior work. Basically, they were called because I have an air conditioner in the attic. The condensation pan had overflowed, and it flooded the ceiling and drywall. I had water dripping into my son's room from that—water dripping from the ceiling. They came. They went. They told me all the issues. They fixed the pan. They said it had been rigged before. They cleaned it out and did it and assured me they had resolved the problem. I looked at what I could up in the attic, and it all looked good. I didn't have a problem until we just had the power go out with the storm about three weeks ago now. When the power came back on and the air conditioning came back on, I woke up in the morning, walked out to my hall, and I'm in about three inches of water. The same thing had occurred again, and this time, it had flooded my hallway and ceiling. Eventually, within two days later, the drywall of the ceiling actually fell in and almost hit my son's head when he was walking by. So, of course I wasn't going to get them because even though they had done it right, I'm not relying on them again.”

Review by
07/09/2015

“The job with Donnelly’s went very well. They installed a new gas water heater, and the quality of the service was A+. I liked the technician’s competence and his ability to explain everything.”

Review by
07/08/2015

“They were very professional in their service, and when they cleaned up, they did a very good job. I had two toilets installed, and even the bathroom was really clean. They earned an A grade.”

Review by
07/08/2015

“Donnelly’s was awesome. They’re honest, they’re nice, and they provide very good customer service. They’re the best. They’re really flexible, which I think is the best thing about them. They’re definitely an A+ service.”

Review by
07/08/2015

“Donnelly’s was great. They were honest with me about what the problem was, and they fixed it right the first time. I had an issue with my washing machine basin. The trap broke, and the drainage line was clogged. They were excellent.”

Review by
07/08/2015

“Donnelly’s is absolutely wonderful. I’ve used them for years, and I trust them. They know the business. They’re very, very thorough. They go above and beyond the call of duty, honestly. A+ is the only grade that I could give them.”

Review by
07/08/2015

“I’d rate Donnelly’s as an A. My heater still works, so I guess I'm all right. Everything was good. We had a problem, and we had no heat. I chose them because I'd used them before; this was my third time. They fixed it, and everything went fine.”

Review by
07/08/2015

“They did ventilator work. They replaced a board in the central air unit that wasn’t blowing out any air. I guess it was a fan. I liked that they were on time. I've been using them for about five years, and I think they’re an A-level company.”

Review by
07/08/2015

“Their courtesy, knowledge, follow-up, and quality work is what made my experience with Donnelly’s positive. They did heater repair, among other things. I was satisfied. I’d give them an A.”

Review by
07/08/2015

“The technicians from Donnelly’s were on time and knowledgeable. They did a good job. They cleared a drainpipe for me and reconnected a sink. I’ll give them an A.”

Review by
07/08/2015

“Donnelly’s was very good. I had a backed-up septic tank, and they used a machine to clean it out. I would give them an A+ because they did a good job.”

Review by
07/08/2015

“Donnelly’s was responsive and efficient. I’ve been working with them for maybe ten years. They’ve earned their A+ from us.”

Review by
07/08/2015

“I liked the service tech who came out. I haven’t had a problem since. I thought he was good, and I’d give him an A+ grade.”

Review by
07/08/2015

“The first time we called them, our heater went in the middle of the winter. They showed up and fixed it in less than an hour. It was good. I'd give them an A+.”

Review by
07/08/2015

“When I call, Donnelly's comes. I've used them on a number of occasions. They've done my air conditioning and fixed the toilets. I chose them because I wanted somebody right away. They get an A.”

Review by
07/08/2015

“Donnelly’s did fine. They were courteous, and I liked their promptness. Everything about them was awesome. They came out and checked our heater, since we’d just moved in. I’ll give them an A+.”

Review by
07/08/2015

“I have no problem with Donnelly's. I’ve had them about three or four times. They do their work right, and they are on time. They do everything you could ask for a serviceman to do. They’re great. They put a new faucet in my kitchen sink, and I’d give them an A.”

Review by
07/08/2015

“They’re very good. I chose them because they had a past record with me when I had problems in the heat wave, and they were very good in coming out right away and following through until the problem was solved. I can't say enough good things about Donnelly.”

Review by
07/08/2015

“They were very professional. They arrived when they were supposed to arrive. I told them what the problem was. I needed a new toilet, and he got it ordered, picked it up, and put it in. He cleaned up behind himself and left everything neat. I've used them in the past, and their service is always worth an A.”

Review by
07/08/2015

“Donnelly Plumbing & HVAC did a good job. The men are really great. They were really efficient and helpful. They came to check my– in fact we ended up getting a new water heater. I've always chosen Donnelly Plumbing & HVAC for a very long time. I just went back to where I normally go. They're a very good B.”

Review by
07/08/2015

“Several years ago, I didn't have much luck and needed a plumber. I've stayed with Donnelly’s ever since. They were on time, and they responded to my call. They had a nice, clean appearance. Everything was taken care of, and they left. They did plumbing for me, and everything went well—they earned an A.”

Review by
07/08/2015

“Donnelly’s was way too much money, and nothing was done except he put a big, giant hole in the wall. There was a diagnosis, but then it was just way too much just to be told this pipe needs to be replaced, but I can't do it. I chose them because they were the one that was available. I needed somebody to come out. In this case, I'd give them a D.”

Review by
07/08/2015

“It went really well. Donnelly's is prompt in showing up, and they're very professional. They do the work right the first time, every time. I don't have any complaints about them. We’ve used them quite a bit—we’re loyal to them. Last time, we were having a new gas stove put in, so they ran the gas line for us. We think they’re an A+ company.”

Review by
07/08/2015

“We had to call for an appointment on the weekend, and I like that when I called, I was able to talk to a real person right away. I was able to get the appointment relatively quickly that day. I had to have a water heater replaced. I chose Donnelly's because I was looking for somebody with weekend hours. They get an A.”

Review by
07/08/2015

“The people from Donnelly's were very personable. They made sure I understood everything, and they tried to get me the best deal—they weren't there to take my money. A while back, they put in a new garbage disposal, so I called them back this time to put a hot water tank in for me. They did some work for a friend of mine around the corner, which is how I found them. I would give them an A.”

Review by
07/08/2015

“I had an excellent experience. The guy was very good. He was on time, and he knew what he was talking about. He was able to explain everything not over-technically, so everyone could understand what was going on. They replaced a hot water heater for me. I chose them because after talking with them, they seemed like they were up-front. It didn't feel like they were scamming me, and the price was right. I'd give them an A.”

Review by
07/08/2015

“Donnelly's put in a water softener and then a new water heater. It was a very good experience. They were both gentlemanly and clean, they did what they said they would do, and they cleaned up. I chose them because we'd used them before, and I would definitely use them again. They are pricey, but they do good work. I'd give them an excellent grade if price were factored out. It’s really high, but I've already learned that you can't go with the cheap guy, because you get what you pay for. The only thing I didn't like is that I was expecting a Bradford White hot water heater, and I got some no-name brand.”

Review by
07/08/2015

“The people from Donnelly's are nice guys, and they definitely know what they're doing. I tried to use their competitors, and the guy who came in the door was just concerned with trying to upsell me. I don't like any handyman who comes into my home when I have a specific need and tries to turn a $200 bill into a $2,000 bill—I just don't like the upsell process. I know what I need; that's why I called them up. I don't mind people suggesting me things, but the competitor made up this story about how I should get all the pumps in my toilets replaced. He gave me a quote and everything, and I didn't want to hear it. I realize they’ve got to make a living, but I know my stuff. I had a noise in my toilet upstairs. There was a loose component on that toilet, but the noise was triggered by the shower and my sink running. Whenever there was a change in water pressure, it would have this screeching sound. Donnelly's just replaced the cap. It was real quick and real easy, and it wasn't expensive. I'd give Donnelly’s an A+.”

Review by
07/08/2015

“I liked that they did not talk down to me. They explained what it was they were doing and why they were doing it so that I understood what was going on without talking to me like I'm a girl who doesn't need to have it explained. They repaired the heater, and they were quick and efficient about it. We've got radiant heat, and it was making all kinds of weird, banging water noises. They came in and bled air out of the line. I chose them because I had called a different company, which gave me an outrageous estimate. Donnelly's did an A+ job.”

Review by
07/08/2015

“Donnelly Plumbing were prompt. Their prices were competitive. They were able to work around my schedule. I bought the house and there was a backed up sewage line. They installed a new heater; that was all last summer. Just recently they fixed a basement sink. I chose them because the plumbing was convenient. When it's plumbing you want who can come out the fastest. They were the least condescending and most competitively priced of the larger firms for the HVAC. I'd give them an A or A-.”

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