Carney Plumbing Heating & Cooling
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Carney Plumbing Heating & Cooling has received 4.6 out of 5 stars based on 123 customer surveys conducted through GuildQuality.
5
92
4
17
3
12
2
2
1
0
4th year as a Best Pick Call
"Carney provides 24/7 service for plumbing, heating, and cooling projects. We repair, replace, and install literally hundreds of different plumbing, heating, and cooling products. We offer free estimates for many projects, and our staff is dedicated, well trained, trustworthy, and respectful. At Carney, we're always here to help."

Kevin Carney | President
Company Information
Services Offered
Carney Plumbing Heating & Cooling offers comprehensive plumbing services, including the installation, repair, and maintenance of well pumps, well-water tanks, gas and electric water heaters, water softeners, and battery-backup sump pump systems. The company also performs HVAC and drain/sewer services.
Warranty
Carney offers a one-year warranty for general plumbing repairs as well as tank, parts, and labor warranties of up to ten years for water heaters. The company honors manufacturers' warranties.
Company History
The local, second-generation, family-owned-and-operated company has been serving residential customers since 1976.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster
Address
900 Old Bethlehem Pike
Line Lexington, PA 18932
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
PA008229

Compiled Score:

Carney Plumbing Heating & Cooling has received 4.6 out of 5 stars based on 123 customer surveys conducted through GuildQuality.
5
92
4
17
3
12
2
2
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/16/2019

“We have a service contract with Carney and all their technicians have been great and kept all my heating and ac working and well maintained. Very friendly and professional in all their services. Very satisfied.”

Review by
11/16/2019

“Plumber Jeremy Henkensiefken is a very talented & well educated staff member. Several good technicians have worked other projects in our home.”

Review by
10/23/2019

“We've been dealing with them since 1987.”

Review by
10/16/2019

“I would like to recognize Bill for his exceptional service. I asked for a senior tech, and he came out in the time I requested, and he has been doing work for us over twelve years. He is always professional and quick but does a thorough job. He is an overall outstanding person.”

Review by
10/15/2019

“I would like to recognize Bob Blessing for exceptional service.”

Review by
10/15/2019

“I've always liked Jerry and was disappointed when he retired. Now I always ask for Jeremy or Jason whenever I need work done.”

Review by
10/15/2019

No review comments provided

Review by
10/15/2019

“The technician was very efficient, and the workmanship was great. He was very professional.”

Review by
10/15/2019

“They always meet the expectations. They always do a great job. My expectations are always high and they always meet them. It almost becomes a downfall if you always give exceptional service. What makes it more exceptional?”

Review by
10/15/2019

“They are very good with time management.”

Review by
10/15/2019

No review comments provided

Review by
10/06/2019

No review comments provided

Review by
10/04/2019

“They met my expectations in all areas.”

Review by
10/03/2019

“The Carney technicians are highly-trained, highly-professional, and trustworthy. They provided good service, follow-up, and answered all of my questions. They are great and very patient.”

Review by
10/03/2019

“They are all great.”

Review by
10/02/2019

No review comments provided

Review by
10/01/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/27/2019

“Plumber was experienced and worked quickly.”

Review by
09/24/2019

No review comments provided

Review by
09/24/2019

“They met or exceeded my expectations by providing a fair service.”

Review by
09/23/2019

“All of the workers are fantastic. I cannot think of any name in particular.”

Review by
09/23/2019

“I was most satisfied with the timing and the way it all looked when they were done. Everything worked just the way it was supposed to.”

Review by
09/23/2019

“George”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“The job is always maintained and done. They are pricing that is my only negative comment.”

Review by
09/22/2019

No review comments provided

Review by
09/20/2019

No review comments provided

Review by
09/20/2019

“We've been using them for 25 years. They do a wonderful job and are friendly.”

Review by
09/20/2019

“Ray”

Review by
09/20/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

“I think we've met all staff. All very efficient”

Review by
09/19/2019

“We've?? used Carney for several years for many different problems and projects and they have always done great & clean work.”

Review by
09/19/2019

“Carney Plumbing Heating and Cooling Inc. did a good job! I have used them for 20 years.”

Review by
09/19/2019

“The installation of our new AC unit was perfect. Everyone involved did a great job.”

Review by
09/18/2019

“Everyone there”

Review by
09/18/2019

“The way that your employees treated our home when performing major work indoors. They all treated our home with consideration and respect. Additionally, all of the workers were very professional, worked very hard and tried to minimize disruptions in our life as much as possible.”

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“I love that Carney employees wear booties in the house to protect carpeting.”

Review by
10/09/2018

“They've always been 100%.”

Review by
10/09/2018

No review comments provided

Review by
10/09/2018

“The plumbing manager, Bob, was terrific and handled the issue that we had in a very professional manner. The issue was taken care of with the insurance rather quickly, without too much aggravation. Someone that was on call and fixed the problem took care of things very well.”

Review by
10/04/2018

No review comments provided

Review by
10/04/2018

“I am most satisfied with their good communication and I like the scheduling. They can come out on Saturday which is very convenient for me.”

Review by
10/04/2018

“All areas were exceeded.”

Review by
10/04/2018

“I would like to recognize the technician named Woo.”

Review by
10/03/2018

No review comments provided

Review by
09/29/2018

“This visit was a pre-construction consultation. We had an informative, open discussion.”

Review by
09/27/2018

No review comments provided

Review by
09/26/2018

No review comments provided

Review by
09/26/2018

“THE INSTALLER NO NAME AND JIM HILL SALES BOTH GREAT”

Review by
09/26/2018

“These guys are the best and extremely responsive & very informed. They also are extremely courteous and conscientious about your home.”

Review by
09/26/2018

“Very professional staff”

Review by
09/26/2018

No review comments provided

Review by
09/26/2018

No review comments provided

Review by
09/25/2018

No review comments provided

Review by
09/24/2018

No review comments provided

Review by
09/24/2018

“I like all the people that come out and work on it. They have come for years.”

Review by
09/24/2018

“I would recognize Matt for exceptional service.”

Review by
09/24/2018

“Charles stated he is not good with names, but everyone he has dealt with has always provided excellent service.”

Review by
09/24/2018

“They met my expectations because of their understanding of our system because it is extremely complex.”

Review by
09/24/2018

“All of them were thorough.”

Review by
09/20/2018

“Keith and Vinny are excellent!”

Review by
09/20/2018

No review comments provided

Review by
09/20/2018

No review comments provided

Review by
09/20/2018

“Good work but way too expensive.”

Review by
09/19/2017

“We've used Carney before. They have done plumbing work and air conditioning work for me in the past—they did replacements. I would grade the overall experience with an A+.”

Review by
09/19/2017

“It was positive because of their personality and professionalism. They did plumbing work in my bathroom. I would grade the overall experience with an A+.”

Review by
09/19/2017

“It was a perfect experience. They are great. They installed equipment in the basement. I would grade the overall experience with an A. No issues.”

Review by
09/19/2017

“Carney did great. It was positive because I've used them a couple of times. They redid my whole house, and all their recommendations and everything—they did were absolutely dead-on, and right on, and great. They were on time. They were clean. They have been providing services over the last four years, and I haven't had any trouble whatsoever. They were great. They replaced the heating system. They replaced the old-fashioned hot water heater with a direct hot water heater. They've done a lot of plumbing work. They've fixed other errors that other people had made before I moved in, and they were great every single time. They have never done any drain or sewer repair work for me. I've been using them for probably six years. I've done two houses, and also referred them to another guy who redid his whole house. Referred them to friends. I would grade the overall experience with an A+. Quality of work—everything's been working for three years. The hot water heater is amazing—never runs out of hot water. It's endless, it's wonderful. Customer service—the people who answer the phone need to be rewarded. They were awesome. The scheduler and the people that call are very professional, very helpful, very super; just the kind of people you want to talk with when you're having a problem. Punctuality—they give you the actual time, not a window, and they showed up on time and were great. Cleanliness—cleaned up the entire room and removed the old heater and old air conditioner, and the place was spotless when they left. Expertise—perfect. Haven't broken down in four years. I have recommended them.”

Review by
09/19/2017

“It was positive due to everything—the work, the cleanliness, the willingness of the people to work along with me—the fact that you can request the same person to come back to do work for work, instead of having new people all the time. They do our plumbing; they do our heating and they do our cooling. They've done everything. They do a yearly inspection; they do a heating and cooling inspection each year. We have them for everything. They have done replacements also—heat pump. I would grade the overall experience with an A+. Quality of work—I couldn't ask for better people. They have helped us out when things have been in total disarray because of the lack of air conditioning and the heating pump going out. They have spent time. They have done everything. They helped us make decisions as to whether the unit need to be replaced.”

Review by
09/19/2017

“It was positive because they were awesome at communication, and they did a great job in installing it. They installed a heating and air conditioning unit and a larger hot water tank. We also have service contracts with Carney. I would grade the overall experience with an A.”

Review by
09/19/2017

“I liked that they are straightforward. They did some plumbing work for me. Originally, they put in our entire furnace, so they've just been doing service on that. And then it was a water line they worked on last. I would grade the overall experience with an A.”

Review by
09/19/2017

“It was positive because they communicated with me; they were very flexible with their work schedule, and everything was done properly. They installed an HVAC system and did the plumbing for our master bath. I would grade the overall experience with an A.”

Review by
09/19/2017

“I have a service contract with them. I liked that they are very reliable and relatively fairly priced. They have replaced the water heater, and do general maintenance of my furnace and cooling system. I would grade the overall experience with an A.”

Review by
09/19/2017

“I liked that they are friendly; I trusted them. They did exactly what they said they were going to do, in the time they said they were going to do it. They renovated my bathroom—new tile work. I would grade the overall experience with an A+.”

Review by
09/19/2017

“It was 50/50. The gentleman came in, and he changed the issues in the toilet, and that was good. It thought the price was a little high. That's number one. And number two, he didn't put down the screws that were really loose. I had to adjust it myself. They fixed the toilet; I had a leak. I would grade the overall experience with a B+, because I had to go in and tighten everything down. Quality of work—he didn't finish the job. Customer service—whoever was on the phone scheduled my appointment, called the next day to say who was coming, and then the guy called himself.”

Review by
09/19/2017

“They installed a water softening system for me. And then I was having a lot of issues with it, so they ended up having to come back out and replace the whole unit. I would grade the overall experience with a B-. Quality of work—they did good work, generally speaking, but they had to come back out several times. But they were very responsive. They would still take my calls. Expertise—it took a long time to figure it out.”

Review by
09/19/2017

“I am not terribly happy with Carney.”

Review by
09/06/2017

“I liked that they were very informative and very nice. They worked on my sink. I would grade the overall experience with an A.”

Review by
09/06/2017

“I liked that they are knowledgeable and friendly; they always come the day I need them. They are easily available. I would grade the overall experience with Carney an A+.”

Review by
09/06/2017

“They came out quickly; they did what they had to do. They did it right the first time, and I was very pleased with what they did. They made some repairs at a rental property that I own. It was on the plumbing side. It had to do with the intake valves on each side. I would grade the overall experience with an A. Cleanliness—can't answer that, because I wasn't there, but my tenant would have given them probably a B.”

Review by
09/06/2017

“I've been using them for years. I'm happy to recommend them. They've done a fair bit of work for us—some plumbing, some air conditioner, and furnace maintenance. We've been very pleased. They're always on time. They're very professional. There's no question—we've been very, very happy with them. I would grade the overall experience with an A.”

Review by
09/06/2017

“I've had Carney put in my geothermal. I've had them work on my water. I've had them put in a generator. I liked that they are on time, and they're very clean. They make sure that they are not tracking any dirt in the house. They clean up after themselves, and they are very nice to work with. I would grade the overall experience with an A+.”

Review by
09/06/2017

“Everything is fine. I liked that they've been very reliable service. I thought I had a plumbing problem, but it turned out that it wasn't anything major at all. It was something I tried to correct, and they were able to take care of it in a few minutes. I would grade the overall experience with an A.”

Review by
09/06/2017

“I liked that they are punctual, and they get the job done. They serviced primarily plumbing. I would grade the overall experience with an A. Quality of work—they never had to fix anything, so it always works when they finished. They do excellent work, no complaints, and I highly recommend Carney.”

Review by
09/06/2017

“Always I’ve liked that they are very courteous and professional. I've never seen them not be consistent with how they respect my home. When they come in, they always put on their little slippers. Even when I tell them not to, they still do it. It's their policy. So, I really appreciate the fact that they are consistent with their procedures, their policies, and their practices. They did an emergency furnace repair about a year ago. They do my bi-annual inspections. They replaced the furnace and air conditioner, condenser, as well as the water heater. They did the plumbing on a utility sink in my laundry room, as well as re-plumbed my laundry room for a new washer and dryer. They've unplugged a couple of faucets and installed a garbage disposal, and they also installed a dishwasher. I would grade the overall experience with an A+. I keep calling them back over and over. I would call them again. Punctuality—they are always here. They always call ahead, and always make their appointments. I recommend them all the time.”

Review by
09/06/2017

“I liked that they were very thorough with the job; they gave me options on how to repair it—and they are always very friendly and courteous. They fixed a hot water heater for me. I would grade the overall experience with an A+.”

Review by
09/06/2017

“It was great. They took care of all the issues that we were having, every single one. They replaced a leaking shower head, and they also replaced a garbage disposal in the sink. And they fixed an issue with our sump. I would grade the overall experience with an A.”

Review by
09/06/2017

“It was neutral because it was supposed to have been an $85 estimate, and then they had to do a test that was $600 to find how what was even wrong. So, before to just even know what was wrong, I had to pay $685. That's a lot to me for not even getting anything fixed. They were diagnosing a plumbing issue. I would grade the overall experience with a C-.”

Review by
09/06/2017

“I've had a few experiences with them. They installed a central air conditioner and a furnace in my house, which was a pretty positive experience. Although I did call them for a plumbing issue, and I didn't really think the technician was very knowledgeable, and I felt that he didn't provide me with a full explanation of the resolution of the problem. I would say it's a 50/50 split. I would grade the overall experience with a C+.”

Review by
09/01/2017

“It was positive because of their customer service is probably the biggest. They seem to be very knowledgeable with stuff, would answer questions, on time. Customer service, in general, is just good about everything. They did both plumbing and A/C jobs for me, two different times. The most recent work was plumbing, but they did A/C prior. I would grade the overall experience with an A.”

Review by
09/01/2017

“They were professional. They knew their work, they suggested corrective measures, and fixed the problem. They did a plumbing job for me. Overall, I'm satisfied with everything. I would grade the overall experience with an A.”

Review by
09/01/2017

“The service technician is so knowledgeable, helpful, and professional. We've had them for both heating and plumbing jobs. I would grade the overall experience with an A.”

Review by
09/01/2017

“They were great. They were always reliable. They come when they say they are going to come. They give us advice. I've used all the time. They put in a new air conditioning system for me. I would grade the overall experience with an A.”

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