Len The Plumber
2nd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Len The Plumber has received 4.5 out of 5 stars based on 91 customer surveys.
5
73
4
5
3
2
2
11
1
0
2nd year as a Best Pick Call
"For over 20 years, our customers have become repeat customers because they trust us. They know we'll do what we say we're going to do and that we'll stand by our work. Our technicians have the expertise and knowledge to complete any plumbing job—big or small."

Len Bush | Owner
Company Information
Services Offered
Len The Plumber is a full-service plumbing company that offers drain cleaning; sewer, water, and gas line work; and water heater repair and replacement. The company also specializes in sump pumps, wells, video sewer inspections, trenchless sewer line repair, boilers, and water purification.
Company History
The company was established in 1996 by owner Len Bush.
Distinctions
The company is a Maryland Plumbing-Heating-Cooling Contractors Association member.
Employee Information
Employees wear uniforms, drive marked, fully stocked vehicles, and undergo background checks and drug testing prior to being hired.
Additional Information
The company offers free sewer line estimates and same-day service seven days a week with no extra charge for evening or weekend appointments. Financing options are available.
Licenses
#2705158658
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

Len The Plumber has received 4.5 out of 5 stars based on 91 customer surveys.
5
73
4
5
3
2
2
11
1
0
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
06/28/2017

“I had a negative experience. Whenever I called about it, I said, 'I don't know if it's my electrical box. I don't have fuses. I have breakers or if it's the water heater.' So, they sent someone out who doesn't know a thing about an electrical box. He took some of the things off the water heater and he couldn't find anything wrong. He said, 'Well you need a new water heater.' I said, 'I don't need a new water heater. That's a new water heater.' He said, 'Who put it in?' I said, 'My son put it in.' He said, 'Is your son a licensed plumber?' I go, 'Well no, but he knows how to put in a water heater because he's put in a water heater.' He said, 'Well, something's wrong with the water heater and you need a new water heater and I have one on the truck if you need it. I can do that tonight.' I said, 'No, I don't think so.' I had to pay one hundred dollars just for them to come out and tell me that, when they're supposed to send out someone that knows something about electrical. He could have went over and flipped the switch on my electrical box and seen what was wrong. I was really pissed. My son went down there, he flipped the switch over and I got hot water. I definitely would not use them again and if I find anybody that needs a plumber, I'll make sure they don't go to him. I was trying to be patriotic and go with the American.”

Review by
06/28/2017

“I had them out there a couple of times for a water main in the basement. I had them back to unclog a storm drain. The water main, after they attached it, blew out because they didn't put the right piece on it. So, it flooded my whole basement. The storm drain, the guy came out and he couldn't unclog it. So, I had to get a whole new storm drain put in. I'd give them a C, mediocre rating. They were both mediocre experiences. The other issue I had too is that when they were going to come out, they were supposed to email me a picture of the guy, and call me for the appointment. None of that happened from the office. The dude showed up. I was down the street because I was like, 'Alright, I haven't heard anything.' So, I was ten minutes away and he said he was already there and he started billing at that time. Then he had to bill us another hour and still couldn't get it fixed. I told the manager and he understood. The quality of work and customer service were mediocre. The pipe flooded my house. I cleaned up the flood. The guy came back and was like, 'I just had to put this metal ring on it because the other one couldn't hold the pressure so it blew out.' It could just be me. It could have just been a bad experience. I'm sure they do good jobs.”

Review by
06/28/2017

“It was a ferociously positive experience. They're brilliant. They know what they're doing. I liked the gentleman they placed on our job, and I will specifically request him because we're not done yet. When we're ready for him to return, it will be the same man. It was outstanding, his knowledge. I l strictly liked his knowledge. We had delicate issues here with renovation, as well as water pressure issues and needed to tango with the county. We're not done tangoing with the county, but he did identify where our pressure valve inside our building. We had to pay a lot of money, but they replaced it. It has not corrected our water pressure, so the county keeps saying it's not them, but I'm positive it is the county. So, I need to put the pressure on them for them to replace the valve. The whole infrastructure is 30, 35 years old. It needs some attention. Just for him to be able to dialog and know the dialog and know how the water runs in and out of the building from the street, not just sink issues that we had was good. They were outstanding. It was the master plumber that was assigned to use. His level of experience and expertise was what made it such a good experience. I'd give them an A.”

Review by
06/28/2017

“They took the time to explain what the job would take to be done. Initially it was called to a job at a specific location, but the problem was they didn't come over there. I needed to fix another issue that was not really related to that problem, in order to solve my whole problem. I fixed that. I'm fine. There was a shower handle that was broken. They replaced it and replaced the main valve in the basement. I'd give them an A+. The guy took the time to walk me through. I could have told him to just fix that and then he told me, ‘If I fix this one, you're going to call back tomorrow for the same issue.’ It was a pressure issue, been doing the same thing. I think it saved me some money also. I have not had any issues. He took care of the issue that I was planning on doing in the future, not knowing that that was the main cause of the problem. Cleanliness was perfect. Punctuality depends upon the queue of the call, so he has no control over that.”

Review by
06/28/2017

“They were just extremely expensive. I was just in a bind. There was nothing positive at all. They take advantage of people. It was in my rental property. They did a little thing that cost a few dollars, but I paid four hundred. It was just totally insane, but I'm extremely busy and being down there I just didn't have any more time. I just said, 'Go ahead.' I don't know they charge that much money with a straight face. I just didn't have the time to go back there. I would give them the worst. It was just way too much. It was totally out of whack for a couple of minutes. They take advantage of people. I don't like that. I was upset about it. If it were at my home and I had the time, I would have been calling them. I definitely would not use them again.”

Review by
06/28/2017

“It was good. He knew so much stuff, and he could talk to me in a manner which I could understand. He came in here and basically what I was searching for was a shower. He fixed it, so it would work, some other odds and ends. That shower was something I needed real bad and he came down here. I have his little wooden bar in here, and he worked a little bit on that and got some of that working. I would have called him back, but I'm waiting for a little money to come in first. He fixed the whole shower. It was back in there and made it right there. It works now. It needs to be caulked, but there's only so much you can do in one trip. I'd give them an A.”

Review by
06/28/2017

“Their man who came out, left his tools on my front porch. He took my check and never took it to the Len The Plumber owner. I had to go to the bank and stop payment. The services were guaranteed for 30 days and on day 28 my basement flooded. I called Len The Plumber, and they would not support me nor would they send anyone out. So, I got to deal with my flooded basement on my own. Then I was told someone would call me and no one ever did. Then they told me that they didn't guarantee what their worker did. So, they still have their parts on my porch, waiting for them to come pick it up. They were supposed to fix a sink. I wouldn't use them again.”

Review by
06/28/2017

“They're the only people I'm going to call. We have a bunch of rental properties and they're the only people I'm going to call. I've had the same guy three different times. He's very clean. He knows what he's doing, gets to it, gets it done quick and it's done right. They replaced a water heater, but it was hybrid water heater that's connected to the air conditioning and heating and the whole thing. They've done a couple of toilet rings. They've done a couple of leaks for me. I'd give them an A+.”

Review by
06/28/2017

“It was customer service friendly. His work was professional and everything. He was all kinds of friendly, professional, good recommendation. He installed a bidet. I did it and I had plastic fittings. He did not check the other box of parts so the metal fittings last a longer time. When I went to take off the plastic fittings to use the metal fittings, the plastic fittings were already stripped. So, I had to call him in and take care of that for me. They're A+.”

Review by
06/28/2017

“It was negative. The guy was great. He was very, very nice, but they charged me to flip a switch instead of just charging me to come out to my house, which I think was $50. They charged me one hundred and something to flip a switch on my water heater. I paid it, but I will never use them again. He flipped a switch. He didn't do anything. There wasn't any work done. He flipped a switch. They were good at cleanliness. I'd never recommend them.”

Review by
06/28/2017

“The guy who came was very knowledgeable. He knew how to correct our situation. We actually had water backup in our house. He was very efficient, super nice and he knew what he was doing. That's all I look for in a plumber. He slaughtered a waterline that had burst instead of fixing it with a spigot line to the outside of the house. We had one on the other side so we decided we wanted to cap it, so he capped it for us. I'd give them an A+.”

Review by
06/28/2017

“They did work for me a couple weeks ago. It's a rental property. The guy said they'd be out between noon or two and three. I talked to my tenant, she said no problem. It was a holiday weekend. It was MLK weekend. I came home. My tenant said she'd take care of it. It was just replacing a thermal coupler on a water heater. At four I get home, and I get a phone call from Len The Plumber saying they can't make it today. I said, 'Your slogan said same day service. You guys told me. My tenant is waiting'. The lady said, 'We can be out there Monday.' She calls back and says they can be there tomorrow. He says, ‘I think it's the thermal coupler.’ It's $11-12 for a generic one, so he swaps it out, and says everything is good. My bill is $297, and I said OK. He goes and gets his because it smelled like gas. He gets this sniffer and he sniffs everything and he goes, ‘Everything’s good. There's no problem.’ I said, ‘Great.’ That's Sunday. Monday afternoon, my tenant calls and says, ‘There's no hot water, and I smell gas.’ I said, ‘Shut the valve off right now and I'll call Len The Plumber back.’ I call them and say the tenant smells gas. So 20 minutes later, a manager calls me and says, ‘I'm going to send that guy back with his supervisor.’ He left it loose. I said, ‘How come that didn't show up on the sniffer?’ He said he didn't realize he needed to calibrate the sniffer outside before I put it in a contaminated area. So, saying I had a negative experience is an understatement.”

Review by
06/28/2017

“I love them. They were very efficient. They came, knew what they were doing, and the price was right. It was all good. I had put a bunch of rice down my garbage disposal and the whole system was clogged up. They looked at it right away and were able to fix it. I'd give them an A+. I would definitely use them again. The quality of work and customer service were both good. I have nothing bad to say about them.”

Review by
06/28/2017

“We no longer live there. The house is in the process of being sold. He was very nice and courteous, as far as explaining what was going on, what needed to be done and handling his portion of the job. He came out to turn off the water, and to take out the pipes so that the sink and everything could be removed and taken a part for them to be able to replace the cabinets. I'd probably give them an A.”

Review by
06/28/2017

“Len The Plumber fixed the problem. They were working on the faucet sink. I'd give them a D. I'd never use them again. They basically took all day to fix the faucet. They were supposed to replace it with the same type of faucet, and they came down with something that actually ran $125 as I checked it out. They ended up charging me $750.”

Review by
06/28/2017

“It was one time. Len The Plumber did a nice job; they did a good job. They were on time, that counts. We had a pipe on the main water line. I forget what it's called. It was leaking. It was the main water line that comes into the house. They had to replace a certain valve, like a pressure valve or something. I'd give them an A+.”

Review by
06/28/2017

“He was prompt, efficient, knowledgeable and he helped me out. There was a bathroom toilet leak that I've had other plumbers come and look at it and it just wasn't fixed right. He diagnosed the problem and was able to take care of it. That was my first time using the company. I'd give them an A overall.”

Review by
06/28/2017

“He knew what he was doing. He was fast. I was having a dinner party that night and he fixed my toilet in time for the dinner party. It wasn't a snake drain. There was something wrong with some component of the toilet, but I'm not a plumber so I don't know what that was. I'd give them an A+.”

Review by
06/28/2017

“Everything went wrong. I had a really bad experience. They ended up refunding me after a big dispute. I had a plumbing leak. The guy came in, couldn't find it, put holes all over my ceiling and my walls trying to find it. He never found it. It was bad. I found it myself two weeks later.”

Review by
06/28/2017

“I had an outstanding experience. The gentleman who came to repair the appliance was simply very professional, very friendly, down to earth, and did an outstanding job. He was replacing something on my sink. He was fixing my ice maker. They're A+ and I would definitely call them again, as well as recommend them to someone.”

Review by
06/28/2017

“They were the only ones that could come out the next day, and I really needed it done. It was the water heater. We weren't' sure what was wrong with it. I normally go with another company, but they couldn't come out until Friday and it was Tuesday and I really wanted them to come out sooner. I'd give them an A-.”

Review by
06/28/2017

“They arrived on time and were informative as to what previous work was done and what was wrong with it. He explained how he was going to fix it and how to prevent any future issues. They replaced the hot water pressure build up. He drained my hot water heater. I'd give them an A.”

Review by
06/28/2017

“They were available, and they did good work. They were not cheap, unfortunately, but first time fixed. They did a couple different things for me. They fixed a leak, and then they came back a different time and changed a valve for me. I'd give them a B+ or A-.”

Review by
06/28/2017

“He took care of the stuff, but I was told afterward that they were extremely overpriced. I was charged a lot more than I should have been. There was a hole in part of the plumbing outside the house. If I put the price away, then the experience was excellent.”

Review by
06/28/2017

“He was friendly, prompt, courteous, very professional, and had a nice sense of humor. The valve under the upstairs toilet had problems, and he repaired it. I'll give them an A+.”

Review by
06/28/2017

“They came out the same day, and they were speedy. He fixed everything he needed to in a short period of time. He fixed a burst pipe, and put a drink under for me. They get an A.”

Review by
06/28/2017

“I liked everything. They were polite, called ahead of time, and were on time. Everything was good. I wasn't there. My wife was there. They did plumbing. I'd give them an A.”

Review by
06/28/2017

“They were efficient and they got everything done. There was some type of plumbing issue in our bathroom. I'd give them an A+. I am likely to recommend Len The Plumber.”

Review by
06/28/2017

“It's fine. The issue didn't get fixed at first and then they made sure that it got addressed correctly. It was a toilet. They fixed it at the end. It was good.”

Review by
06/28/2017

“They were fine. I called the guy, he came, and he did my work. The work was done. They did a toilet in the bathroom. I'd give them an A+. Everything is fine.”

Review by
06/28/2017

“They're very helpful. I asked a lot of questions and he didn't have any problems answering. They checked out and fixed a few problems. I'd give them an A+.”

Review by
06/28/2017

“They were very courteous, professional, timely, and didn't charge me for anything I didn't need. They replaced a pressure release valve on my water heater, and did some hyper-routing to decrease the water pressure. I'd give them an A.”

Review by
06/28/2017

“I got the work done, but it was way too expensive. They set a new toilet. I'd give them a B. I would never hire them again because they're too expensive. I never saw the guy. My husband dealt with him.”

Review by
06/28/2017

“One, they were on time. They were able to assist with my emergency. The people were nice. I had a leak over the weekend. I'd definitely say an A.”

Review by
06/28/2017

“They were very professional, friendly, gave good advice. They were really good, neat. It was a root growing in the pipes. I'd give them an A.”

Review by
06/28/2017

“They had prompt service and they came out when they said they were. I had an issue with a leaky toilet. I'd give them an A.”

Review by
06/28/2017

“He came in and fixed the hole quickly. Everything was completely fine. We had no problems. I'd give Len The Plumber an A.”

Review by
06/28/2017

“It was back in November. I had good service. I liked the price. They did a check-up only. Plumbing. I'd give them an A.”

Review by
06/28/2017

“It was OK. It was neutral. I'd give them an A. They checked the leak coming from the bathroom. Overall, it's good.”

Review by
06/28/2017

“They were great. They replaced the main pump system. We had a well and they replaced it. I'd give them an A+.”

Review by
06/28/2017

“They were prompt. He stayed late to get the job done. They had to put in a new water pump. They get an A.”

Review by
06/28/2017

“Len The Plumber did the water heater. They repaired it. I'd give them an A. It was on Mother's Day.”

Review by
06/28/2017

“It was fine. They did the work, and changed some plumbing fixtures. I'd give them an A.”

Review by
06/28/2017

“They were prompt. They discovered a leak. I'd give them a B overall.”

Review by
06/28/2017

“He fixed the shower for me, the handle. My husband says it was A+.”

Review by
06/28/2017

“They did a good job. I think they did the hot water heater. I'd give them an A+.”

Review by
12/07/2016

“It was great. They get an A+ from me. I don’t remember what they did for me.”

Review by
12/07/2016

“Overall, I would grade them A+. I don’t remember what they did for me.”

Review by
12/07/2016

“They fixed a leak in the commode. So far, I’ve had no complaints.”

Review by
12/07/2016

“My experience was great and I have no complaints at all.”

Review by
12/07/2016

“My experience was OK with them and I'd give them an A.”

Review by
12/07/2016

“Everything was excellent and I had no complaints.”

Review by
12/07/2016

“My experience was positive.”

Review by
12/07/2016

“He replaced a valve. My overall experience with them was A+. Everything was great.”

Review by
12/07/2016

“I would give them A+ for my overall experience. They changed some knobs and switches on our washer.”

Review by
12/07/2016

“They replaced a water heater. I’d grade my overall experience as an A. They did a good job.”

Review by
12/07/2016

“They did some plumbing on my bathtub. They did a good job. Overall, I'd give them an A for my experience.”

Review by
12/07/2016

“I had an outside water spigot that was not working. It was replaced and actually had to be replaced three times.”

Review by
12/07/2016

“Overall, I’d grade my experience as A+. They were very punctual. They had to clean out a toilet that had been clogged.”

Review by
12/07/2016

“Most of the time everything’s been good. Overall, I'd give them an A. I would hesitate to recommend them because it’s a little expensive.”

Review by
12/07/2016

“They are not bad. They only thing is they are too expensive. They replaced a kitchen faucet. I’d grade my overall experience as B-.”

Review by
12/07/2016

“Overall, I’d give them an A. We had a leak in the wall and he was able to find it. He had to cut holes in the wall to find it.”

Review by
12/07/2016

“I  would grade my overall experience as A++. They did minor work for me. We’ve had them before. The work was done very well.”

Review by
12/07/2016

“They did what they were supposed to do. They came in and there were no issues. Everything is fine. I’d give them an A for the overall experience.”

Review by
12/07/2016

“I would grade it an A for the overall experience. Thus far, it’s been great. Everyone has been great. They checked on what we thought was a leak and they replaced and installed some equipment.”

Review by
12/07/2016

“They worked on my hot water heater. He worked hard and was on time. We were pleased with the job. I would give them an A+ for the overall experience with them. I have no complaints at all.”

Review by
12/07/2016

“I'd  rate them as an A+ for my overall experience. I don’t think if I tried I could give them a B. On the last visit, they replaced my garbage disposal. They are quick, easy, and they get the job done right the first time.”

Review by
12/07/2016

“They repaired a main water pipe. He was extremely professional, very friendly, and very quick. I'd give them A+. I have no complaints. The only reason I would not recommend them is because I no longer have that house.”

Review by
12/07/2016

“Overall, I would grade my experience as A. They've been out twice and the last time it was actually a very simple thing. It had to do with our water heater and the guy was able to address it and fix it very quickly.”

Review by
12/07/2016

“I think I had two toilets that were overflowing. He went and got the parts that were needed and then fixed them. The thing they stood out was that he was able to fix the toilets right away. I'd give them A+ grade.”

Review by
12/07/2016

“My experience with them was A+ overall. The plumber came out and did exactly what we asked him to do and did a nice job. Within two months we had sold the house. We no longer live there but he did a very nice job.”

Review by
12/07/2016

“They installed a bathtub for us. He is the only guy that was able to do what we needed to have done. Overall, I would grade my experience an A. Calling them and getting them to call back was not great.”

Review by
12/07/2016

“They replaced a water heater. They were prompt and they got the job done. Overall, I'd give them an A for my experience. I didn’t have any complaints.”

Review by
12/07/2016

“I don’t have any bad comments. They did a good job. Everything was OK. I can give them an A for the overall experience. I have no complaint at all.”

Review by
12/07/2016

“The work was fine, but I thought it was too expensive. I’ve had several different things done. There were no complaints at all. He did a good job. The price is too high for what he did. I had quite a few little things to do, but I couldn’t believe the bill.”

Review by
12/07/2016

“I’d  give them an A+ because he did an excellent job, very good job. I was very happy. I keep their information, and when I need them, I call them back. They send the same guy. He is very nice and very polite. I gave the name to some of my friends.”

Review by
12/07/2016

“I had a leak in the upstairs main bathroom. He actually gave me some advice on another bathroom and was so pleasant and offered advice. He was a great person. I'd definitely give them an A+ for my overall experience. I have no complaints.”

Review by
12/07/2016

“I just felt like I got ripped off. They quoted me a price and once they started doing the work he said I needed to have a shutoff valve, which I don’t even know that he put in. I wasn’t happy. Overall, I’d give them a D for my experience.”

Review by
12/07/2016

“Overall, I'd give them A+. He had the right equipment to take care of the job really quick. They cleaned a drain for me. They did really good, but it was expensive. They charged two hundred and something for about ten minutes’ work. I’ve found a new plumber since then.”

Review by
12/07/2016

“They were patching a leak. They came on Easter, which was nice. For my overall experience, I’d give them an A+, because they came on a holiday and fixed the problem. They saved Easter. I don’t have any complaints. The only problem is that it seemed a little high in price, but maybe that was due to the holiday.”

Review by
12/07/2016

“Overall, I’d give my overall experience with them an A. We had a leak under the sink and he was going to put a replacement part in of a part that we already had but it did not end up working out. He had to solder some connection and it took care of it for us. We have no more leaks.”

Review by
12/07/2016

“They fixed the faucets in our shower. They redid the shower, fixed some leaky pipes, and replaced some pipes. They cleaned up after themselves. They were punctual and on time. It was easy to get to see a plumber the same day that I called and they did a good job. There were no problems with the work. They’re an A+ company.”

Review by
12/07/2016

“It was really good service. The guy was fantastic. They did a couple of repairs from toilets to fixing some of the lines to the dishwasher and the fridge. The guy showed up on time and was very pleasant to work with. He worked very efficiently and quickly. The price was right. I’d give them A+ for my overall experience. I did not have any complaints at all.”

Review by
12/07/2016

“I thought that they were very expensive, but when you have an emergency, you take what you can get. The work was good. They were replacing a shower diverter, a shower valve. They took out the old valve and replaced it with a new valve at the sound of 6 dollars. When they presented the bill to the owner of the house, they were rather shocked. Overall, I'd give them an A. I didn’t have any complaints.”

Review by
12/07/2016

“They misdiagnosed one of the problems that I had so it took more trips here than should have happened. Then they determined that one of the problems that they hadn’t originally diagnosed but had replaced two things and done other things before they were able to diagnose it was that I had roots growing in my pipes and that it would only—only cost me $38,000 to replace the pipe. I would have to dig up three bedroom floors in my house to do it. I decided not to do it. The people that were here were really nice. I had a lot of their people in and out and it’s kind of a mixed thing. The people were working. They were pleasant to have around. With the pipe leak in the wall, that all worked out okay. That experience was great and the guy that came was good, and he fixed the problem. The second experience with the toilet overflowing and then when they threw the water into the bathtub and it backed up, they misdiagnosed it twice and so I had a lot more visits than I probably should have had in the end. It took using a camera in the drain to see what was really going on. I didn’t get the root cleared out of the drain. They’re still there and I discovered that there is some chemical stuff that will keep it under control if I continue using it. The other thing is that I did have several people come in and give me estimates on what the job would cost and it was like no comparison.”

Review by
12/07/2016

“He didn’t fix my problem. I asked him to come out and fix a leak. He couldn’t find the leak and he told me he didn’t really feel like taking apart the drywall. I just paid him for his time. He tried to do some caulking but he just really didn’t do anything. It was $2. I called a different plumber and had them fix it. I would grade my overall experience as a D. He did come out on time and he was punctual but He didn’t fix anything.”

Review by
12/07/2016

“My husband was the one that dealt directly with them, but I scheduled the appointment and the availability was very quick. Our kitchen sink was clogged due to a faulty garbage disposal. They were able to clear it out. We liked the speedy availability of appointments that they have. He was there the next day. I would give them an A for my overall experience. The only reason I would not give them an A+ is because of the price.”

Review by
12/07/2016

“He was really good. In fact, he told me a lot of information, such as what kind of toilet paper I needed and stuff like that. I had some new flooring put in the basement, and I guess the people that put the toilet back didn’t put it back properly. It caused some issues with clogging and he fixed that. I would give them an A+ for the overall experience. It was right before I was going to list my house and he was very good.”

Review by
12/07/2016

“They installed a new dishwasher, fixed a leak under the sink, and fixed a running toilet. The technician that was there was very good. He spent a lot of time. He had a couple of complications because of the age of the pipe, but we were very pleased that he worked hard to resolve the issue. We were in the process of trying to sell the home and it was very important that we get these issues resolved. In fact, the house was under contract so these were issues that we needed to get resolved. Well, I’d like to separate one issue because the technician did a great job but they were very expensive. Leaving out the cost I'd give them an A.”

Review by
12/07/2016

“They are very expensive. Way too expensive but good company. I can’t remember if it was the washer and they had to do a valve but over $8. I will never use them again. I'd give them a D for my overall experience. I think their workmen are very clean and honest. They don’t track junk in on your carpet so they're very aware of customer surroundings but over $8 for a small thirty-minute deal at the most. I have a condominium and my tenant just wanted to get the thing checked out because it wasn’t doing quite right. I won’t use them again. They advertised that they come the same day and they did.”

Review by
12/07/2016

“They were reinstalling a toilet. It still rocks and it was not installed correctly. That is my opinion, because it still rocks. Here’s the issue. It was snowing the night they came and I’m sure the man wanted to get home and get off duty. He was a very nice man but he was super slow. The toilet still has the same issue except it rocks in a different direction now. When I spoke with the boss, I asked if they could come out on another day and fix it, it was going to cost me more. I said forget that, I’ll never use them again. Overall, I’d give them between a C-. As far as customer service, they were very nice, it’s just that when he said I was going to have to pay if they were to come out and reinstall a toilet because it was the brand and that they installed different ones I did not like it. Also, I can't blame the guy for being late because it was icy and snowing out.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: