Stang Plumbing & Heating
2nd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Stang Plumbing & Heating has received 4.7 out of 5 stars based on 85 customer surveys.
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2nd year as a Best Pick Call
"For over 60 years, Stang Plumbing & Heating has provided homeowners with top-notch, quality service and fair pricing. Our friendly staff continues to delight every homeowner we meet. We love what we do, and we do what we say."

Jon Hershberger | Vice President
Company Information
Services Offered
Stang Plumbing & Heating specializes in plumbing repairs, installations, and maintenance. The company performs work on water heaters, toilets, faucets, sinks, pipes, boilers, sewer lines, septic tanks, hydronic radiant heating systems, and ejector pumps. Stang also provides drain cleaning, water treatment, and well pump services.
Warranty
Warranties vary by product and installation, ranging from 30 days to 10 years.
Company History
The locally owned company has served the community for over 60 years.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
Stang Plumbing & Heating sells and services most brands of plumbing equipment, including American Standard, Moen, Grohe, and KOHLER.
Licenses
#61353, WSSC 71981
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel

Compiled Score:

Stang Plumbing & Heating has received 4.7 out of 5 stars based on 85 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/03/2017

“Basically, they found my problem. They found the leak and explained how it happened. They explained what happened. They did a pipe repair for me. They did fine. They did great.”

Review by
09/26/2017

“They're good. They're very responsive, and they’ve done a lot of work in the house. They follow up on their work. They've been good. I would call my experience with them an A.”

Review by
09/26/2017

“They were responsive and came out to fix our issues in a timely manner. They were really polite when they were in our home. I’d rate my overall experience as A.”

Review by
09/26/2017

“It was good—done in a timely manner, and for the quality of work. They replaced a toilet. I would grade them an A. I recommend Stang to other people; they did an excellent job.”

Review by
09/26/2017

“They were reliable. They were courteous, and they did a very good job. They were working on my toilet. They are definitely an A company.”

Review by
09/26/2017

“I had no complaints overall. They did plumbing for me; gas pipes. I'd give them an A. I wasn't at home; somebody else received them.”

Review by
09/26/2017

“They have done here. They're prompt, they're honest, and they don’t overcharge. They did plumbing for me. I'd give them an A.”

Review by
09/26/2017

“They were very good. Their service was quick, and they did everything properly. We were very happy with them. I'd give them an A.”

Review by
09/26/2017

“I've used them over the years, and my experience is always positive. I have no complaints.”

Review by
09/26/2017

“They're always timely, professional, not expensive. It was plumbing. I'd give them an A.”

Review by
09/26/2017

“They're excellent. They come right away when I needed them. I was out of town one time, and I had a gas leak on my water heater. It was because of another company that had put in the water heater and didn't put it in right. And I would say they probably saved my pets' lives and my house sitter's life—Stang Plumbing did. I'll never forget it, as long as I live. It was very, hugely putting out carbon monoxide, and the gas would not start—it wouldn't start. What's happening is because it was installed incorrectly. In that regard, it was enormous, and there's been several plumbing situations since then that they have done a superb job on; plumbing and heating situations that they really have done a superb job for. Once they saved everybody's lives, I said, 'OK; that's it. You're it for life.' Superb—A+ on everything.”

Review by
09/26/2017

“They actually had to do our A/C in our basement; we thought it was leaking, so we called the A/C company, and they came out, and they said it was actually a backed up line out of the basement that the A/C was supposed to drip into. And they said we had to call a plumber. We called Stang Plumbing, and they came out, and they just had to like snake that whole line, that kind of thing. They did it really quickly, and they did a good job. I have no complaints. I'd say they're an A. I'm just horrendous at even recommending people, so I'd give them a ten; maybe an eight or a nine.”

Review by
09/26/2017

“The way they did the work, how cleanly they did the work, and the price made it a positive experience; they were all good. A+—very polite and helpful. They were right on time. They made a little mess doing it and cleaned it all up before they left. It was complicated plumbing; I had to replace pieces of pipes that had multiple joints and everything, and they did it efficiently as well.”

Review by
09/26/2017

“They were very good. They were excellent; we use them all the time, and we highly recommend them. We never have any complaints from them. We switched from another firm to them and thought they were great. I can't remember the name of the other firm, but they weren't that great. Stang—they've come on time, and they have somebody that can come that day.”

Review by
09/26/2017

“It was fine. Came promptly, went right to work, and they took some time to find the problem—which isn't their fault, but they did find it, and they corrected the problem. And they found something that needed to be done, and they did that also. I'd say A, I'd use them again.”

Review by
09/26/2017

“If I have a problem, I call Stang. Their service is great. I'd rate them as an A.”

Review by
09/26/2017

“Stang just does a good job. They did hot water heater repair. I'd give them an A.”

Review by
09/26/2017

“They did multiple types of plumbing for me. I have no complaints at all.”

Review by
09/26/2017

“I have no complaints. They did plumbing for me.”

Review by
09/13/2017

“They seemed honest. They fixed a pipe. I would grade them an A.”

Review by
09/13/2017

“They put in a great faucet here in our kitchen sink and on a shower. These cases, what I installed was really top of the line plumbing that had to be bought from special suppliers, so I think Stang is really good. I'd say A+. It was perfect.”

Review by
09/13/2017

“They just got right on it and got it done. I am a repeat customer. Any time I needed them, they came. They put in a new water heater, a very expensive one. I'd give them A+ for the total experience. I would definitely recommend them.”

Review by
09/13/2017

“This is the second time I had them fix something; both times it was perfect, efficient and on time. This time it was a leaky pipe in the basement. I would grade them an A+. They were the third plumber we got; the first two did not find the leak. I absolutely would recommend Stang Plumbing.”

Review by
09/13/2017

“There were some good things and some bad things. So, we had a toilet we had clogged in a house that we had just bought. They did unclog the toilet, but in the process, the scratched up the bowl badly, and the guy said he would be able to come back out to fix that, so that the paint was replaced in the bowl. And I've called them two or three times and left messages with no response. I'd give them a C-. They got the clog done and it hasn't come back, but they messed up the bowl in the process. If they want to call me back and make right what they intend to do, I would increase that grade.”

Review by
09/13/2017

“This time, I did not have a positive experience. I found that I was overcharged. The previous time, I had a very positive experience. They were recommended by a neighbor. The first time they came, the guy was really good, he knew what he was doing, and I was charged a fair rate. This time I didn't feel that way; I felt that I had been overcharged. I had a lot of the part that I already had, but they were replacements—guarantees or whatever—but I found that he was, he took a very, very long time for no good reason. He should've been much quicker. It was simple things he was doing, and I felt I was overcharged. I can't really—it's a packaged deal—he was pleasant enough; I guess he did what he had to do. It's hard to answer, because it's a packaged deal, and when you’re getting a service done, the price plays a big role. Price-wise I would say, ‘D’. I wasn't too happy. I didn't say anything, but I wasn't too happy—and I don't know if I'd use them again, have those guys come back. Quality of work seemed to be fine, but slow. The people I was talking to on the phone, they were great. Punctuality—I can't remember; I guess it was OK, but they took long. Cleanliness seemed to be fine. It was a simple job he was doing, swapping out stuff; I guess he was OK. Slow, I thought he was wasting time. The first time, the guy who came really was great; he was nice, he didn't overcharge, and he did his work efficiently. After this last guy came, I probably would not recommend them.”

Review by
09/13/2017

“Everything was great. They were efficient, polite, and everything. No problems at all. Knew what they were doing. They're a B.”

Review by
09/13/2017

“They were very nice. They did a good job. They were very expensive but I think all plumbers are expensive.”

Review by
09/13/2017

“Stang incorrectly diagnosed the problem and cost me a couple of thousand dollars more than if they had diagnosed it correctly. They were doing plumbing for me.”

Review by
08/31/2016

“They didn't really resolve any of my problems. They were trying to sell me a lot more work. I had a clogged toilet and a clogged sink. They didn't do what I asked them to do. I probably wouldn't use them again.”

Review by
08/31/2016

“They fixed the problem, and they actually saved me a lot more money than I thought I would. It wasn't a big problem, and they didn't try to sell me something I didn't need. They repaired my water heater. I give them an A.”

Review by
08/31/2016

“I bought a new house and there was a lot of work needed. I think it was some clogged lines and piping. They did OK, and I have no complaints. It wasn't perfect, but it was very good.”

Review by
08/31/2016

“They were good. The job got done. They did natural gas work. They get a B. Everything was good.”

Review by
08/31/2016

“I had a good experience with them. I believe they came to fix a flooding problem in my basement.”

Review by
08/31/2016

“They took the time to explain everything that they were going to do. I thought the material charges were reasonable. I've had them out for a number of different things. They were honest about labor costs up front; all the things that I'd want from a really good plumber. They put a new seal on a bathtub overflow drain, and they placed a shutoff valve for an external faucet. I'd say they get a B+, which is about the most I'm ever going to give a plumber considering the rates that they charge. They were very diligent about foot coverings at first, but then refrained from using them after they came back in. One of the replacement valves wasn't quite perfect. They used their expertise to kind of get around it, but I expected them to have a better fitting part to begin with.”

Review by
08/31/2016

“They said it would cost so much, but then it ended up costing more. For one, they had to come back because they didn't have what they said they had, which didn't change from the time the order was called in. They were working on plumbing in the shower. I give them a B. The work was good, it just cost more, which felt misleading. They were clean. If they had known what they were doing, it wouldn't have cost more. It was misleading.”

Review by
08/31/2016

“They got the job done. They were here fixing a damaged pipe in the kitchen. I give them an A. They had to improvise a bit, but they got everything done on time, and it was good. Their quality of work was good, but there were some things I was not totally happy about. But it's hard to fault them, given the circumstances. Their customer service was good. There was certainly no problem with punctuality during the four times they came out. I've already recommended them twice.”

Review by
08/31/2016

“Stang got me a regulator that I couldn't find anywhere else. I give them an A-. The quality of work was fine, because nothing broke. So I'm very happy with that. They came when they said they were going to. They're plumbers; I wouldn't want them to be, but they were so clean. They did not get the house dirty. I guess the expertise was fine. They did everything they said they were going to do, and they were in and out quickly. I would recommend them.”

Review by
08/31/2016

“They did a good job. I liked their availability, and they were very professional. The cost was very expensive. They fixed my garbage disposal. I give them a B. They did clean up after themselves. I probably wouldn't use them again because of their cost, which I felt was so expensive.”

Review by
08/31/2016

“They sent a plumber to take care of my issue. I have an 18-year-old home with a bathroom shower. I got cold water out of both valves because the hot water valve had frozen up; since we hadn't used it in ten years or so. We wanted to get hot water in the shower, so we asked the plumber to change the valve, which he did. They get an A.”

Review by
08/31/2016

“I had a water heater problem. I felt that the technician was very up front, that he was honest, and that he wasn't out to sell me random things. We were having a problem with our water heater. He came in, took a look, did some testing, and explained very carefully what was going on and what to do about it. I give them an A.”

Review by
08/31/2016

“The plumbing technician was a young man, and he was very informative and very good at what he was doing. You got the feeling that he was trying to find the best solution for us for the lowest possible price. He was installing a water filtration device. They get an A+.”

Review by
08/31/2016

“They replaced a faucet for us. They came because we were having problems with the faucet and we realized we needed a new faucet. He had a couple in the truck that we could choose from, which we did, and he replaced it immediately. I give them an A.”

Review by
08/31/2016

“They were good. They were on time, and they were very reasonable and pleasant to deal with. The guys were nice, did their job, and they did it in good time. They installed a toilet. I give them an A. I wouldn't have any trouble recommending them.”

Review by
08/31/2016

“They were efficient and got the job done. They deserve an A+.”

Review by
08/30/2016

“We were satisfied with their work.”

Review by
08/30/2016

“They did work at my parents' house. They were just very nice and very well organized. They explained everything, step-by-step, and cleaned up after themselves. They've been out there two or three times. They fixed their bathroom sink and their shower tub. They get an A.”

Review by
08/30/2016

“We had to have a valve replaced near our water line. They were timely. We were signing the home, so we had to replace that in a limited amount of time. They got out and took care of it. I give them an A. I would recommend them.”

Review by
08/30/2016

“He did a good job, and he solved the problem. He came out to repair a leak or a hole in a water pipe here at the house. They deserve an A. They did a good job. It was a very small job, but they did it well and in good time.”

Review by
08/30/2016

“They were very helpful in terms of how to fix things. I have a tiny leak issue in my bathroom. I was worried about whether or not it was something major, but they identified that it was a tiny issue. I would give them an A.”

Review by
08/30/2016

“We used them in the winter. They had a couple of little snags, but they got it done eventually. They fixed the water closet, and then they did some work with the sinks. It was pretty much standard stuff. I would give them a B. They were late getting here. There was nothing they could have done to improve their services.”

Review by
08/30/2016

“They had a prompt response to the call, they corrected the problem quickly, they had a fair charge, and they cleaned up after their work. They were excellent. They did a repair on an emergent pipe failure. I would give them an A+. They were excellent. I would have no problem recommending them to a friend.”

Review by
08/30/2016

“They were on time, they were very clean, and they got the job done. They replaced a water heater for us. Everything was done when they said it was going to be. It worked well, and they did well. I would give them an A. It did take a few calls to actually get everything going, but that’s my only complaint.”

Review by
08/30/2016

“The technician was very informative and pointed out some additional issues I wasn't aware of. He took a look at a leaking valve. He gets an A. The only thing that kept him from continuing was the fact that we didn't have access to something he needed to get the work done. I'm likely to recommend them.”

Review by
08/30/2016

“They did a nice job. I just called them, they showed up, and they did what they needed to do. They repaired a leaking meter. We're satisfied with what they did. I'm very likely to recommend them in the future. They scheduled me quickly, they knew I had a problem, and they were very helpful.”

Review by
08/30/2016

“They were very good. I liked the technician, he was pretty good. They installed and removed some things around the garden hose coming out from the garage. They get an A. The quality was great. Customer service was good. They were on time. They cleaned up after themselves once they were done. They seemed to know what they were doing.”

Review by
08/30/2016

“I guess the technician noticed another problem that we had, and he had some general recommendations. He wasn't just focused on the job that he was there for. He was informative and willing to share information without just being focused on the primary problem. They did plumbing and installed a new sink faucet. They get an A+.”

Review by
08/30/2016

“It was a positive experience, except that they were too far out of my area, and I needed someone closer. They did some plumbing, and they did the trench in my side yard to facilitate drainage. I would say they get a B. They are very professional. Their customer service was fairly good, but I'm not raving about it. They were punctual and very businesslike. I haven't used them in a while, so I would be a little hesitant recommending them.”

Review by
08/30/2016

“I've had a lot of bad experiences with plumbers. The gentlemen who did the work knew what they were doing. They were efficient, organized, and professional. They replaced sink faucets, disintegrating valve controls, and knobs. They deserve an A. I was very satisfied overall with the entire experience. I've already recommended them to a friend.”

Review by
08/30/2016

“I had a flood situation. The service worker who came out was very helpful in fixing the problem for me. They gave me some direction and referral on what I could do to get everything fixed and repaired. I would say they get an A+. I had no problems at all. He was punctual and very clean. I remember him covering his feet. He was very knowledgeable. I would recommend them to a friend.”

Review by
08/30/2016

“If it was the one I remember, I would say it was a negative experience. They referred me to a water distillation company and the guys were nothing but shysters. They were horrible. So I don't think Stang Plumbing would want to be associated with the people that they referred me to. There was just a little piece of pipe that had come unhooked in my dishwasher. At first he said he didn't really know if it was a plumbing issue. I asked him if he could fix it if he already knew what it was, so he did. So it was fine. I would call them again, if that gives you any indication. I'm going to give them a C-. They did come right on time. Because I had such a bad experience, it would be tough to recommend them. I wouldn't recommend them.”

Review by
08/30/2016

“They did work on a home I have sold. I live in Florida, and that was the second home of mine. When I was home over Christmas, my sump pump failed, and they came out and fixed it. They were very prompt, and it was a big problem. It was an issue that was kind of starting to flood the basement, so they were very prompt. They replaced it, they were very prompt and professional about it, and they did take care of it. Since it is the second home of mine, it could have been a real issue. I give them an A, definitely. I was satisfied. I didn't do any price checking. They did a good job. I would definitely recommend them.”

Review by
08/30/2016

“They solved my plumbing problems. The cost is too high. They spent twenty minutes in the truck looking for a small part. It took them a very long time, and then they came in with the part twenty minutes later, and they charged me for that time. They spent a lot of time here, and they charged by the hour, so it became very expensive. They fixed a bathroom sink stopper. It couldn't go up before, and then they fixed it. That was quick. That was good. Every time we turned on the washer, I heard the bubbling sound, so it looked like there was somewhere in the draining that had problems. They used a snake to remove the thing. That took a very, very long time. As I said, they went out to get a small part, and they took a long time to come back into the house. I would say they get a B. They were nice. They were not mean. They arrived on time, but they didn't give me an estimate of how long it would take. They charged by the hour, and they took a long time to finish. They were clean. If they had known what they were doing, it probably would not have taken them such a long time. They seemed to know their work, but it took too long to finish.”

Review by
08/30/2016

“The plumbing work was fine. To get the tub in they had to tear apart some drywall. I asked them not to do this, or if they had to, at least to cut a straight line. They did not do this. I had the guy come back out to take pictures and do some visual inspections. He said he was going to get back to me after he talked to the owner about some sort of compensation for the extra work that I had to have done by the General Contractor. I never heard back from him, so there wasn't good follow-up. They were installing a new tub in a bathroom that was completely gutted, except for the one wall where the tub had to go in. They couldn't slide the tub in easily, so they had to cut away the drywall and slide it in. I give them a C-. Plumbing-wise everything was up to code, but the overall experience wasn't good. The guy came back up and didn't follow up, so that wasn't good. They were there on time. They were on time to do the work, but as far as follow-up with that issue, they never responded. They were clean. Based on their work, they had poor expertise. I wouldn't recommend them.”

Review by
08/30/2016

“They did two different things. They replaced an outside faucet that was leaking. Then on the inside, where the water main comes into the house, there's a branch of it that goes to the outside faucet that they fixed something on. Then they changed the type of lever for the turn-off, so instead of the screw thing, you just pull it. It's a lever. Then previously, they had done a master main drain clean out because I had a sewer backup in my house. Both times they did very good work. It was excellent, and I have no complaints. I've already recommended them to a few friends.”

Review by
08/30/2016

“He knew his stuff, got right to business, and answered my questions well. They've had to come out a couple of times for different things. We had leaks underneath, and he needed to check out the pipes to see whether we needed to have everything replumbed or salvage what we could. He came out, and the majority of the stuff was still good, so he fixed what was broken and put it back together so that we could have pressure again. I give them an A. He did a good job. He was top order on everything.”

Review by
08/30/2016

“I had no problem with them. I would use them again, and I would recommend them to someone else.”

Review by
08/30/2016

“They were on time and efficient. He was excellent. He gets an A. They were very good.”

Review by
08/30/2016

“Their technician was very friendly. He fixed my bathroom plumbing. I give them an A.”

Review by
08/30/2016

“The workers were very professional. They replaced a water heater. I give them an A.”

Review by
08/30/2016

“They came and did the job. They fixed a leaky valve. Their work was excellent, and there were no issues.”

Review by
08/30/2016

“They did what they said they were going to do. I know that doesn't sound like much, but compared to a lot of people, that's good.”

Review by
08/30/2016

“They never completed the repair and they refused to return any phone calls. They were supposed to repair a water heater.”

Review by
08/30/2016

“If something had gone amiss, I would have remembered it. I believe we had a toilet installation. I'd say they get a B+.”

Review by
08/30/2016

“There was a leak in the basement. They deserve an A. I never used their customer service. They were on time.”

Review by
08/30/2016

“They did the job. They fixed what needed to be fixed. They fixed the outside hose bed. I'd give them a B. I wasn't that wild about their attitude when they came out or with the presentation.”

Review by
08/30/2016

“Stang does all of my plumbing work. The guy is very prompt, and he does good work. He handles all my plumbing problems. I give them an A, absolutely. I've never had any complaints. I have recommended them many times.”

Review by
08/30/2016

“They were just helpful with everything. They did a good job. They installed a new motor in my well. They get the highest grade, an A+. They didn't do anything wrong. I would love recommending them to other people.”

Review by
08/30/2016

“The two guys that did it had to change around a bunch of the work they had to do, and they were very amenable to doing that. They replaced our faucets in two bathrooms in the bathtubs. I'd give them an A.”

Review by
08/30/2016

“I just thought overall they did a good job. They showed up on time, they were accurate with their quotes, and they were reasonably priced. They did a couple of different things for me. They deserve an A.”

Review by
08/30/2016

“They were very friendly, nice, and professional. They cleaned up after themselves. They replaced my sump pump. I’d give them an A.”

Review by
08/30/2016

“I needed them during the blizzard, and they were very responsive when other companies weren't. They replaced my water heater. I give them an A.”

Review by
08/25/2016

“They were on time, they were very polite, and I think the prices for their services were very reasonable. I had a busted pipe. I give them an A.”

Review by
08/25/2016

“The technician was experienced. He knew what he was doing, and he found the problem quickly. I had a leak, and I needed to identify where it was coming from so that it could be stopped. They get an A.”

Review by
08/25/2016

“My experience was positive.”

Review by
08/25/2016

“They fixed a valve. I give them an A. I had no complaints.”

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