My Plumber PLUS
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

My Plumber PLUS has received 4.2 out of 5 stars based on 1412 customer surveys conducted through GuildQuality.
5
884
4
243
3
106
2
78
1
101
3rd year as a Best Pick Call
"My Plumber PLUS is committed to being the company of choice for all of our customers' needs. We strive to exceed the expectations of our customers on every visit. We respond to our clients' needs diligently, quickly, and honestly with the highest regard for customer satisfaction."

Wendell Presgrave | President
Company Information
Services Offered
My Plumber PLUS provides residential and commercial plumbing services, including drain cleaning, leak detection, pipe re-routing, water heater services, water services, and emergency plumbing repair. The company installs and repairs faucets, garbage disposals, and toilets.
Warranty
The company offers a variety of parts-and-labor warranties and honors manufacturers' warranties.
Company History
My Plumber PLUS was founded in 1982.
Distinctions
The company is a member of the PHCC and the Prince William Chamber of Commerce and was named a Business Excellence Award nominee by the Chamber. Founder Wendell Presgrave was Virginia's PHCC Plumbing Contractor of the Year in 2015.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
Address
6897 Gateway Court
Manassas, VA 20109
Hours
Mon
7:00 am - 9:00 pm
Tue
7:00 am - 9:00 pm
Wed
7:00 am - 9:00 pm
Thu
7:00 am - 9:00 pm
Fri
7:00 am - 9:00 pm
Sat
8:00 am - 6:00 pm
Sun
8:00 am - 6:00 pm
Licenses
#92300, WSSC 74002

Compiled Score:

My Plumber PLUS has received 4.2 out of 5 stars based on 1412 customer surveys conducted through GuildQuality.
5
884
4
243
3
106
2
78
1
101
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/13/2021

No review comments provided

Review by
08/13/2021

“Good communication. Call to let you know when they are on the way. Operators polite and informative.”

Review by
08/12/2021

No review comments provided

Review by
08/12/2021

“All of them”

Review by
08/12/2021

No review comments provided

Review by
08/12/2021

No review comments provided

Review by
08/12/2021

“Quick service. Friendly staff.”

Review by
08/12/2021

No review comments provided

Review by
08/12/2021

“Good service, job well done.”

Review by
08/12/2021

No review comments provided

Review by
08/12/2021

“Dan Rall”

Review by
08/12/2021

“Jon Bennett”

Review by
08/12/2021

“The entire crew!”

Review by
08/12/2021

No review comments provided

Review by
08/12/2021

“yes i would”

Review by
08/12/2021

No review comments provided

Review by
08/12/2021

“Craig was very professional”

Review by
08/12/2021

No review comments provided

Review by
08/12/2021

“Joe "Smitty" Smith was excellent”

Review by
08/12/2021

No review comments provided

Review by
08/12/2021

“Everyone I worked with were awesome!!”

Review by
08/12/2021

No review comments provided

Review by
08/12/2021

No review comments provided

Review by
08/12/2021

No review comments provided

Review by
08/12/2021

“Be ware of My Plumber Plus”

Review by
08/12/2021

“Hit or miss. My last experience was not good. The pipe connecting the sump pump to the storm drain in the yard was damaged. The first technician did not know what to do so rescheduled me with someone else. The second technician sent me an estimate of $4,600. My Plumber has taken care of this issue in the past and it has never cost over $1,000. So I called the technician and explained this to him and asked why it was so expensive this time and he said he would have a manager contact me. No one ever did. I called a couple of times and left messages with the receptionists. Instead of a manager calling me back the technician did and said he?d have the manager call me, but this did not happen. I guess they were satisfied with taking my $78. A plumber from a different company came out and gave me a free estimate of $2,500. I will not use My Plumber again after this experience.”

Review by
08/12/2021

No review comments provided

Review by
08/12/2021

“The last time we called a plumber he came but instead of working on the bad kitchen faucet and poor bathroom drainage he tried to sell us an expensive ratchet that is supposed to soften our water supply. He left without doing a thing.”

Review by
08/12/2021

No review comments provided

Review by
07/31/2021

No review comments provided

Review by
07/05/2021

“I wasn't given any estimate until the plumber arived and it was twice as much as it should have been.”

Review by
07/02/2021

No review comments provided

Review by
07/02/2021

“Great job”

Review by
07/01/2021

“I was not happy after my routine maintenance for the AC system.I spent extra for keeping it in "tip top condition" and then a few weeks later it did not work!I had to have a different technician (I believe his last name is Bennett-he is from near Fredericksburg)-he got the system to work.”

Review by
06/30/2021

“The plumber did a good job but I was not expecting it to cost so much especially since I provided a replacement part.”

Review by
06/28/2021

No review comments provided

Review by
06/28/2021

“The toilet works well right now.”

Review by
06/28/2021

No review comments provided

Review by
06/28/2021

“The plumber was obviously good at his work and arrived on time, but his estimate for the repair was out of this world!”

Review by
06/28/2021

“I explained to the rep that I needed to know the DEPTH AND THE DIRECTION in which my sewage line was positioned and flowed. I agreed to the $99.00 fee. After the tech arrived on time, he proceeded to measure the depth of the line and did an evaluation of its condition which was all clear. I replied, "Great! Good news. I then asked him to locate the direction of the line and depth outside of the foundation wall. He explained to me that was a service another tech would have to do because they had special equipment for that service which was included in a $299.00 charge. The rep on the phone never mentioned a separate and more costly service. As a semi-retired home improvement contractor for 40 years, I was very aware and capable of unscrewing the cleanout plug and sticking a tape measure to the bottom of the vent stack for the depth measurement. You tell me if you would recommend a company with such a deceptive sales practice. It is now a mute point. The only way I could/would recommend My Plumber Plus after this experience is IF they sent a refund of at least 50% with an apology for the original misinformation I received. NO phone calls, please.”

Review by
06/27/2021

No review comments provided

Review by
06/27/2021

“I have mixed feelings at this time. Normally I would have given 5 stars, but I was not entirely pleased with the billing situation.”

Review by
06/27/2021

No review comments provided

Review by
06/27/2021

“the tech was very kowledgable”

Review by
06/27/2021

“They ded a good job.”

Review by
06/27/2021

No review comments provided

Review by
06/27/2021

“I was very happy with the company when the original water heater was replaced. It's the "write no check" that comes with "live without hot water for a week" that was a huge disappointment. Inexperienced plumbers were sent that didn't know how to properly replace and restart the water heater, resulting in many repeat service calls and no hot water for a full week.”

Review by
06/27/2021

No review comments provided

Review by
06/26/2021

No review comments provided

Review by
06/26/2021

No review comments provided

Review by
06/26/2021

No review comments provided

Review by
06/26/2021

“I think his name was Nino(I'm not totally sure) but he was a really great tech.”

Review by
06/26/2021

No review comments provided

Review by
06/26/2021

“Yes! The plumber that came out in May to install shower faucet was fantastic. May 8th... lost his card. Used My Plumber 5 yrs ago... not pleased then. Nervous about calling you guys. This plumber was professional, took his time with me great. Told about the Priority Club and joined thanks to this great professional. Just recently, in June called to replace garbage disposal....excellent service as well!”

Review by
06/26/2021

No review comments provided

Review by
06/26/2021

“Quality of service knowledge of service person”

Review by
06/26/2021

No review comments provided

Review by
06/26/2021

“All”

Review by
06/26/2021

No review comments provided

Review by
06/26/2021

No review comments provided

Review by
06/26/2021

No review comments provided

Review by
06/26/2021

“JOHN THOMAS IS AN OUTSTANDING MASTER PLUMBER”

Review by
06/26/2021

No review comments provided

Review by
06/26/2021

No review comments provided

Review by
06/26/2021

No review comments provided

Review by
06/26/2021

“Way too expensive. $480 to install a toilet that I had already purchased.”

Review by
06/26/2021

“Whoever did mine was excellent.”

Review by
06/26/2021

No review comments provided

Review by
06/26/2021

No review comments provided

Review by
06/26/2021

No review comments provided

Review by
06/26/2021

“None. On 5/21/2021, Plumber left the bathroom floor covered with thick sewage. When he arrived there was sewage only inside the toilet and water on the floor. Then he arrived at 12:45pm on 5/22/2021the next day when I expected him at 8am. 8am”

Review by
06/26/2021

“I don't usually reccommend services to people; based on this job I would not reccommend My Plumber.”

Review by
06/26/2021

No review comments provided

Review by
06/26/2021

No review comments provided

Review by
06/26/2021

“Last call I made to MyPlumber was never returned,”

Review by
06/22/2021

No review comments provided

Review by
06/22/2021

“Daniel did a great job installing my faucet a few weeks ago. It works great and he was so helpful! Clearly talked me through the job. Many thanks”

Review by
06/22/2021

“I'm not sure why I was charged $425.00 for just a piece of PVC pipe and a connector.”

Review by
06/22/2021

No review comments provided

Review by
06/21/2021

No review comments provided

Review by
06/21/2021

No review comments provided

Review by
06/21/2021

No review comments provided

Review by
06/20/2021

No review comments provided

Review by
06/20/2021

“Awesome service and very professional”

Review by
06/20/2021

No review comments provided

Review by
06/20/2021

No review comments provided

Review by
06/20/2021

No review comments provided

Review by
06/20/2021

No review comments provided

Review by
06/20/2021

No review comments provided

Review by
06/19/2021

No review comments provided

Review by
06/19/2021

No review comments provided

Review by
06/19/2021

“I am very pleased with the service that My Plumber has provided. The technicians that came to do the service was very knowledgeable in what needed to be done and where very efficient in their work.”

Review by
06/19/2021

“Christopher did a great job and he was very good about explaining everything. Would ask for him again.”

Review by
06/19/2021

“MyPlummer did excellent work in a timely manner. He made sure I was completely satisfied with the work and explained what he was doing as he performed his work. I would definitely call on MyPlummer for future plumbing problems.”

Review by
06/19/2021

No review comments provided

Review by
06/19/2021

No review comments provided

Review by
06/19/2021

No review comments provided

Review by
06/19/2021

No review comments provided

Review by
06/19/2021

No review comments provided

Review by
06/19/2021

No review comments provided

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