Len The Plumber
7th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 587 Surveys
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Compiled Score: star star star star star
Len The Plumber has received 5 out of 5 stars (A-rating) based on 587 customer surveys conducted by Best Pick Reports.
7th year as a Best Pick Call
"For over 20 years, our customers have become repeat customers because they trust us. They know we'll do what we say we're going to do and that we'll stand by our work. Our technicians have the expertise and knowledge to complete any plumbing job—big or small."

Len Bush | Owner
Company Information
Services Offered
Len The Plumber is a full-service plumbing company that offers drain cleaning; sewer, water, and gas line work; and water heater repair and replacement. The company also specializes in sump pumps, wells, video sewer inspections, trenchless sewer line repair, boilers, and water purification.
Company History
The company was established in 1996 by owner Len Bush.
Distinctions
The company is a Maryland Plumbing-Heating-Cooling Contractors Association member.
Employee Information
Employees wear uniforms, drive marked, fully-stocked vehicles, and undergo background checks and drug testing prior to being hired.
Additional Information
The company offers free sewer line estimates and same-day service seven days a week with no extra charge for evening or weekend appointments. Financing options are available.
Licenses
#12586, WSSC 71763
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“Len the Plumber did a great job. They did excellent work; I had no complaints, and I would highly recommend them.”

“He was a very nice guy. He did a great job. We haven't had any trouble since. They were very efficient, assessed it, looked at it and fixed it. Very good, very nice guy. They fixed my sink. The faucet in my utility sink in my basement. I would give them an A+. It was very good, very nice guy. I'd recommend them. My neighbor did; that's where I heard of them. I saw the truck, and I asked her; she's like, 'Oh yeah, Janet.' So, I called them. I would refer Len the Plumber, and I'd use them again.”

“I can't remember exactly what they did, but I don't remember it being anything that they didn't do a good job on. I think they did something with my bathroom upstairs with fixing the tub faucet thing—they did something with that. They did a great job. They'd be an A+. I would recommend them to anyone.”

“They arrived on time, or within the range that they said they were going to. The technician was pleasant; did his job and left. It was great. He fixed the problem. It was general plumbing. I would give them an A+ overall.”

“They fixed my issues. It was a backed up kitchen sink. It was excellent, with no problems. I would recommend them to a friend. I have recommended them.”

“I liked their prompt response, the options I had, and the best record. My sump pump had a malfunction. They installed a new sump pump. I would give Len the Plumber an A.”

“Len the Plumber did excellent work. I have no complaints, and I'd recommend them.”

“They did excellent work.”

“He was very thorough. I had a leak under my sink, and he repaired that. I would grade them an A+. I would recommend Len the Plumber.”

“They were on time, and he knew his job. He took care of things, and it was no problem. It was a shower valve. I would give Len the Plumber an A+.”

“They were very friendly and competent. They remodeled a bathroom. I would grade them an A+. I'm speaking of the plumber that came to us, Tom Harrison; I don't know anything about the general company.”

“It was a positive experience.”

“Everything is fine. I just liked that they do the job. They changed a toilet out for me—not a toilet—a bathroom. They did it up to my expectation. I have complaints with Len the Plumber. I'd say get at least three estimates before you do anything.”

“He did a fine job. It worked out OK. I've used them three or four times—Len the Plumber—and I've had good success each time.”

“I believe it was—they snaked different—like my tub, my sink, stuff like that. They were nice and were professional. He was very helpful.”

“I don't have anything to say; the man came, and he fixed what was broken, and that was all that was necessary. They put a pipe in under my sink.”

“I liked their quick service. They changed my garbage disposal. I'd give Len the Plumber an A.”

“I think that the serviceman that came out was very helpful and friendly. They were checking a leak, and that was an easy fix. Then they actually checked a second thing. They did what they were supposed to do, and they did it with a positive sound. Overall, I would give the experience an A.”

“It must've been fine. I would give them an A for the experience.”

“It was all positive. There was a really loud sound every time I used the faucets; it had to do with the pressure, and he fixed that. I would recommend them because I still have the card and am going to use them later.”

“One of the main things about Len the Plumber is they came when I called. They repaired—there were a couple of things. There was an inside leak that they worked on and fixed for me. I'd give them an A. They were good. They were punctual and took good care. I'd recommend them fully. In fact, I already have.”

“The same guy came twice. He was pretty good. He was quick, and he knew what he was doing. They did the hot water, and then something was wrong with the faucet. The water wasn't going up or getting hot. The guy was an A.”

“They replaced my hot water heater. Everything's fine. I'm happy.”

“They took care of everything they were supposed to take care of. They had to put in a water line from a new refrigerator. I'd give them an A.”

“They were good. They did a nice job. Very thorough, the people that did the work. The man that did the work was knowledgeable, very efficient, and did a good job. It started out to be a simple repair job, and then they did inspection—and they did all sorts of work. I'd give them an A.”

“They were very responsive and quick for the repairs that were required. They installed a water heater in my place of business. Other than that, I'm not sure. That was at my house. I've had no problems; I've used them three or four times, with none whatsoever.”

“We had a stopped up toilet. We called them because we needed someone to come out, and they came out the next day and fixed it. I would grade them an A. I would recommend them.”

“We had a stripped screw we had to get fixed, and I couldn't fix it myself. The guy was on time, professional, got the work done, and was smart enough to know what I needed. I'd give Len the Plumber an A across the board.”

“I would highly recommend Len The Plumber. They kept me fully informed of the process, from scheduling through the arrival of the plumber, so I was not kept waiting for hours wondering when he'd show up. When he arrived, he was professional and courteous, and he completed the job quickly and efficiently. I will not hesitate to call Len again.”

“We were pleasantly surprised with the service we received from Len The Plumber. No one wants to be faced with the need for a plumber on a weekend, but the service was quick, and the serviceman was extremely polite and professional.”

“I called on a weekend and was able to get same-day service for a plumbing issue with a toilet. The plumber was courteous and performed the work efficiently and completely. I was very pleased with my experience, and I would use them again.”

“We liked Len The Plumber. They replaced a kitchen faucet. The plumber did a good job. He got right to work and made the repair, and he was very efficient. He was in and out—it was perfect. I'd give them the top grade—A+.”

“Their plumbing work was great. It was really wonderful. I liked their customer service and everything. I'll rate them as an A.”

“It was wonderful. Len The Plumber was great; they were very good. I liked their customer service. Our basement was flooded because of the rain, and they replaced our sump pump. I'd give them an A.”

“We had a very good experience. They replaced our water heater, and it was not easy because my old water heater was rusty. I think they had quite a time getting it out. The new water heater is wonderful, and we were very happy. They get an A.”

“Len The Plumber did some work for me about six weeks ago, and I was very satisfied. It was on time, for one thing, and they seemed to really know what they were doing. They didn't procrastinate. They went on and got the job done, so I was very satisfied. There was a big tub in the washroom that pulls the water out of the washing machine before it goes down to the drain. This had been there for many years and had to be broken into pieces by a hammer and taken out in bags. Then, they went out and purchased a brand-new one—a different type to match the new machine that I purchased—and hooked up all the hoses and pipes. They got it working very well. I would give them an A.”

“They were great. The technician was great—he was really good. I liked their customer service. Our basement flooded because of the rain, and they replaced the sump pump. They deserve an A+.”

“My experience with Len The Plumber was good. I liked their customer service when they came out. They replaced a hose bib on the back of my house, and it works nicely for me now. They did great work—A+.”

“I called them for general plumbing work. I liked their customer service. The plumber was very polite and very good, and I would definitely call them again. I'd grade them with an A+.”

“We enjoy Len The Plumber. They're quick and easy. We actually had to use them on the day after Christmas, unfortunately. The one guy who came out to our house for our first plumbing problem was a great guy, so every time we call Len The Plumber, we always ask for him. I think he's done four jobs at our house now, and my husband always defaults to using him for all of our plumbing needs. We're happy with him. I'd give them an A+.”

“Len The Plumber is good. I liked their customer service. They did some plumbing repair and replaced some pipes. We've used them before—maybe three or four times in the past eight years. We've only used them for our sump pump. I wish I'd known about them when we were having the house rebuilt because the plumber we had then was horrible. However, these guys are good, and we're going to stick with them. When you're rebuilding a house, stuff happens, but we're in good hands with them. I'd give Len The Plumber an A—they're good.”

“They cleaned up two sinks for me. I liked their customer service and everything. It was very good, and the plumber was a nice man. I'd grade them as an A.”

“They came and fixed the sump pump. I liked the customer service. I'd grade them as an A.”

“The faucet was not working, and we had to replace it. They get an A. I liked their customer service.”

“It was very good. I liked their customer service. I called them because my toilet overflowed. An A is fine for them.”

“Len the Plumber worked on my water heater. They replaced the pipes on top of my water tank. One thing I liked was that they were able to come over right away. We chose them because the fellow who checked out my water tank took care of my inspection, and he saw that I had a leak in my pipe. He did very good work. I'd give them an A.”

“They installed a water treatment system. They were professional and fixed the issue quickly. That's really all I needed. I'd call it A-grade work.”

“The fellow that came out was a really nice guy—he was really professional. They did a great job. There were no issues—it was all good. The faucets in two of my bathrooms where you have the plungers that pull down for the shower were frozen, and he replaced both of those. I'd definitely give them an A.”

“They did a fine job. We had a leaky pipe, and they replaced it. It was quick and prompt, and they did exactly what we wanted them to do. It was an A-grade experience.”

“He had a tough job to tackle, and he did a good job at it. They took out some old faucets and replaced them with new ones without tearing the whole wall down, so that was good. They get an A.”

“My two outdoor faucets were leaking, and it turned out that they both needed to be replaced, so Len The Plumber replaced both of them. They came on time, they were very courteous and very helpful, and they explained everything they were doing. I think they did a good job. They seemed to be very thorough. I've used them before. I'd grade them with an A.”

“I liked that they showed up when they were supposed to, and they completed the work very fast. They put in a new hot water heater and took the old one away. It had to be brought up to code, and they fixed it all. I'd give them an A, and I'd use them again. They did just what they needed to do.”

“I do a lot of my own plumbing, but when I run into issues, I give Len The Plumber a call. They're great. The plumbers are great guys to work with. I've had them out a couple of times, and they do really good work. I had an issue with some pipes knocking because I have low water pressure, and it was hard for me to track it down. They came out, found the problem, and fixed it. They did really good work, and they were prompt as well. I'd call it an A-grade service.”

“They did regular plumbing work, and it was fine. I liked their customer service. I'd give them an A.”

“They repaired my outside water spigot, and I was very pleased with their work. I'd give Len The Plumber a ten.”

“The work was fine. I liked the customer service, and I didn't have any problems. A small pipe had burst when the temperature was cold, and they came out and replaced that. I'd give them an A.”

“The experience was very positive. They worked on giving me a new water heater. I'll give the work an A.”

“My overall experience was good. I'd used them before. They did plumbing work this time. I'd give them an A.”

“They came when they said they would come, and everything works just fine now. We had one toilet that was running, and we asked if they would check all of them because they were all installed at the same time. They determined that three out of the four needed repairs, so they only repaired the three. They didn't replace the fourth one, which was fine with us because we didn't want to spend the money. Honestly, we went with Len The Plumber because we'd had some not so good experiences with someone who was a friend who was a plumber, so we were hoping that, because it was a big outfit, we would get a better result. They get an A.”

“The service was great. I would ask Len The Plumber to come out and take care of any other plumbing needs I had. I had to have a faucet replaced, and they made very effective use of my time. He had everything on the truck he needed to do it right then and there. I'd give them an A for their excellent, perfect service.”

“Len The Plumber was wonderful. They did a fantastic job. They created an access panel for me, and they had to cut through the wall behind the shower to give me an on/off valve. I would give them an A+.”

“I had a wonderful experience, and the young man that came was the neatest plumber I've ever seen in 30 years. I was very impressed with that, and he did a good job. I had a flood in the basement. He replaced pipes, put on a new valve, and did something about the pressure. I'd say their service is worth an A.”

“Len The Plumber did an excellent job. They fixed a main water break, and the quality of the work was beautiful. I would use them again. His cleanup was very good. By all means, I would recommend them. I'd give them an A+.”

“They put in our water heater, and I have the highest positive response that can be given. The guy who came was extremely professional and definitely knew what he was doing. I would give them an A.”

“We were very pleased with Len The Plumber. We chose them because we had dealt with them before. They showed up the next day. The work was done very well. The plumber was excellent and did a very good job. I would definitely use them in the future and would recommend them. I would give them an A.”

“The plumber from Len The Plumber was very professional and did the job quickly. It was a hard job, and he did it. He replaced our hot water heater that also provides our heating, and everything is fine. The time frame was fine. He did it the best he could. They get an A+.”

“It was very good. We called them because we had an emergency—our hot water heater was draining. They put a new hot water heater in the same day, and they gave us excellent service. I would give them an A. The plumber that we got was excellent.”

“Len The Plumber replaced the hot water heater. I liked their professionalism and the way they did the job and so forth. The quality of the work was excellent. I would definitely grade them an A+.”

“Len The Plumber had to replace the water heater, and they did a good job. I called, and they came right out. The guy who did the work was terrific. I'd give them an A.”

“The plumber was very professional. He did an excellent job of installing the toilet, vanity cabinet and top, and the bathroom sink faucet. Everything works fine. I don't have anything negative to say. Len The Plumber does very good work.”

“Brian was the plumber who serviced our well. He was very efficient, and he knew what he was doing. He got all the parts that we needed, and it was done in one day. At this time, that is all they did for us, but we plan on calling them back in the fall to do some work in our kitchen and bathroom. Len The Plumber is A+.”

“They fixed my plumbing. The guy was really helpful and reacted quickly. I had some leaks in the waste management system, and they replaced that. They're A+.”

“We had a valve that regulates the water pressure coming into our house, and our pressure in the house wasn't really good. Len The Plumber changed that. We also had a problem with our sink faucet, and they took care of that. They did a good job all the way around. My wife has already recommended them. I'd give them an A+.”

“Len The Plumber installed a kitchen faucet for us. They removed the old one and installed the new one. They deserve an A+.”

“They were efficient. They replaced the blue pipe, and they did a great job. The work was completed in a week, and everything has held up fine. I would use them in the future. I chose them because my wife's company recommended them, and one of my neighbors recommended them, too. I can't see any areas for improvement. Len The Plumber gets an A+ from me.”

“Len The Plumber did fine. I needed my water heater replaced. I liked the person who came—he was really nice. When I spoke to people, from a customer service standpoint, everybody was fine. I'd give them an A+.”

“They were very nice and helpful. I chose Len The Plumber because I heard they did good work and were responsible and clean coming into the home. The customer service was very good, and the plumber was very good, too. They earned an A+.”

“We called Len The Plumber, they set a date, and they came and did the work. They replaced our garbage disposal. I've used them before when I needed a plumber—they're A+.”

“Len The Plumber repaired the well pump. I would give them an A+.”

“Everything is all right—it was very good work. They get an A+.”

“I think my experience with Len The Plumber was good—I'd have them back again. I chose them because somebody recommended them. I'd give them an A+.”

“We purchased a new toilet, and they went through a lot of trouble to get exactly what I wanted. The cleanup was fine. I'd give them an A+.”

“I would recommend Len The Plumber. They repaired a fixture that was collecting wastewater before it went out to the septic tank. They came fairly quickly from when they were called, and they ended up getting it fixed in a way it needed to be fixed. I would grade them an A.”

“Len The Plumber is quick and efficient, and I like their follow-up. They installed our faucets. It was the first time I had used their services, but I would use them again. I'd say they're an A+.”

“They did what they were supposed to do. They replaced a toilet, and everything has held up OK. The plumbers were also OK. I liked the way they cleaned up. I'd give them an A.”

“We had a leak behind the wall and needed a dishwasher installed. It took Len The Plumber three hours to complete the job. The plumbers did a quality job, so I would absolutely recommend them and would use them again in the future. They earned an A.”

“Len The Plumber was very quick to respond. Our water heater went bad, so we had an emergency. The service was fine, and the company was fine, too. Everything was fine—no complaints. The man was very courteous and did the job well right away.”

“They did some work on a water heater. They did the job efficiently. It was my first time using Len The Plumber, but I would use them again. Their customer service was good. I'd give them an A.”

“Len The Plumber replaced some pipes, and it was quality work. I would recommend them. They get an A.”

“Len The Plumber reworked a sink, put a pressure valve on my main line, and saved my water heater. Everything is great, and I would absolutely recommend them. I would give them an A rating.”

“The work was fine. This was my first time using Len The Plumber. They have quick service—everyone else was scheduled a week out. I had them install a garbage disposal. They did have to come back because the disposal came loose, but they came out the next day, and it's working fine. I would use them again in the future. They deserve an A.”

“They are thorough, and whatever they do, they never leave a mess. They are on time when they say they'll be here, and they always give an estimate before they do the job. Last week, the bathroom shower had a leak in the floor, and they fixed it. I'd grade them an A.”

“Len The Plumber's work was beautiful. The guy was knowledgeable about his job, and the quality of work was excellent. Everything has been holding up well. They put a shut-off valve under the toilet and a new pipe in the wall to repair a rusty one. I'd give them an A+.”

“Len The Plumber did a great job. They had to tear out some tiles, and they redid the tub upstairs. The plumbers were professional and courteous, and the quality of work overall was excellent. They were here quickly and cleaned up the mess they made. I'd use them again—they would be my first choice—A+.”

“Len The Plumber is excellent—excellent, excellent, excellent, excellent. I love the guy that comes out. If I ever needed them again, I would get the same guy. He was wonderful. They put the vent and pipes in for me to have a washer and dryer, and they did excellent work. I would give them an A+.”

“I had an exceptionally difficult situation because I had a water main burst in the house outside, and they had to dig up the driveway and replace the pipe that had burst. They were very professional in what they did, and they tried to make everything as close to the original state as they possibly could under the circumstances. That was my first time using the company, and I would have to give them an A+.”

“They did some work for me, and it was fantastic. I'm very happy with it. They did a bunch of things. They changed a toilet, and they installed a sink in the bathroom. The quality of work was very, very good, and I would use the company again. They are reliable. We would rate them the highest—an A+.”

“Len The Plumber replaced my toilets, and they did a wonderful job here. It was just one man, and the quality of the work was excellent. I would use the company again. They do an excellent job as quickly as possible, and they clean up very nicely. They removed all the stuff that needed to be removed. We have to definitely give them an A+ for the work that they did.”

“My hot water heater died, and they actually responded. They actually drove about 60 miles to go get one, and they brought it back and installed it. It was amazing. The quality of the work was fantastic—really good. The workers were really nice, and the customer service was fantastic. The cleanup was really good, except he left his hose here and had to come back and get it. I would absolutely use them again—A+.”

“They were fine. We had a garbage disposal that was backed up. The quality of the work was excellent, and the cleanup was excellent. Overall, I had a positive experience, and I would recommend the company.”