Len The Plumber
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Len The Plumber has received 4.5 out of 5 stars based on 280 customer surveys conducted through GuildQuality.
5
212
4
36
3
11
2
11
1
10
9th year as a Best Pick Call
"For over 20 years, our customers have become repeat customers because they trust us. They know we'll do what we say we're going to do and that we'll stand by our work. Our technicians have the expertise and knowledge to complete any plumbing job, big or small."

Len Bush | Owner
Company Information
Services Offered
Len The Plumber is a full-service plumbing company that offers drain cleaning; sewer, water, and gas line work; and water heater repair and replacement. The company also specializes in sump pumps, wells, video sewer inspections, trenchless sewer line repair, boilers, and water purification.
Company History
The company started in 1996.
Distinctions
The company is a Maryland Plumbing-Heating-Cooling Contractors Association member and was voted Best Plumber in Baltimore magazine's 2017 Best of Baltimore Readers' Poll.
Employee Information
Employees wear uniforms, drive marked, fully-stocked vehicles, and undergo background checks and drug testing prior to being hired.
Additional Information
The company offers free sewer line estimates and same-day service seven days a week with no extra charge for evening or weekend appointments. Financing options are available.
Areas Served
Annapolis, Bethesda, Bowie, Chevy Chase, Columbia, Crofton, Edgewater, Elkridge, Ellicott City, Fulton, Gaithersburg, Germantown, Glen Burnie, Glenmont, Greenbelt, Highland, Hyattsville, Jessup, Lanham, Laurel, Montgomery Village, Odenton, Pasadena, Potomac, Rockville, Savage, Scaggsville, Severn, Severna Park, Silver Spring, Takoma Park, Wheaton
Address
1552 Ridgely Street
Baltimore, MD 21230
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#12586, WSSC 71763

Compiled Score:

Len The Plumber has received 4.5 out of 5 stars based on 280 customer surveys conducted through GuildQuality.
5
212
4
36
3
11
2
11
1
10
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/07/2020

“The technician that was out here should be recognized for his exceptional service.”

Review by
10/07/2020

“Len the Plumber did a fine job. Everything was great from the beginning.”

Review by
10/07/2020

“Len The Plumber met all my expectations in every area.”

Review by
10/07/2020

“They were good.”

Review by
10/07/2020

No review comments provided

Review by
10/07/2020

“The company is true to its word. They came when we called them. They analyzed the problem. Prepared the solution and were diligent to get the job done as quickly as circumstances would allow.”

Review by
10/07/2020

“Len The plumber met my expectations and solved the problem.”

Review by
10/07/2020

No review comments provided

Review by
10/04/2020

“Prompt and efficient!”

Review by
09/18/2020

“They fixed the problem!”

Review by
09/17/2020

“L.T.P. did not meet a single expectation.”

Review by
09/17/2020

“I felt ripped off. The recommended fix turned out to be unnecessary and way more expensive than it should have been”

Review by
10/02/2019

“They met or exceeded my expectations as they were on time and very polite.”

Review by
10/02/2019

No review comments provided

Review by
08/22/2019

“The service tech that came out did an excellent job.”

Review by
08/22/2019

“Len The Plumber exceeded all of my expectations.”

Review by
08/13/2019

“Very likely”

Review by
08/12/2019

No review comments provided

Review by
08/12/2019

No review comments provided

Review by
08/05/2019

“I have used them twice, and they met expectations.”

Review by
08/05/2019

“I would like to recognize the plumber for his exceptional service.”

Review by
08/05/2019

“I would like to recognize my technician for his exceptional service.”

Review by
08/01/2019

“Len The Plumber is too expensive.”

Review by
06/26/2019

No review comments provided

Review by
06/26/2019

No review comments provided

Review by
06/24/2019

“Yes, the technician that came to my home did an excellent job and did it promptly. ?”

Review by
06/24/2019

No review comments provided

Review by
06/24/2019

“Len The Plumber met/exceeded my expectations in regards to the cost.”

Review by
06/24/2019

“Len The Plumber (MDC) met my expectations.”

Review by
06/24/2019

“The guy that came in to do the work.”

Review by
06/24/2019

“Yes, my technician that came out and replaced my two valves effectively and quickly. ?”

Review by
06/24/2019

“Len The Plumber met my expectations.”

Review by
06/24/2019

“I was most satisfied with the availability of Len the Plumber. They were quick to respond.”

Review by
06/20/2019

No review comments provided

Review by
06/20/2019

No review comments provided

Review by
06/19/2019

“Jay McKinnon III”

Review by
06/19/2019

No review comments provided

Review by
06/15/2019

No review comments provided

Review by
06/14/2019

No review comments provided

Review by
10/03/2018

“He explained and answered questions and made sure that I knew about something else that was wrong. The experience was beautiful. When he told me about it, at least now I know, and if I call again I can get it done.”

Review by
09/27/2018

“I have some leakage, but I don't know where it is coming from yet.”

Review by
09/19/2018

“They came and installed my toilet and they fixed a leak. Everyone has been very nice and has gone out of their way.”

Review by
09/17/2018

“Quality of work and speed off completion of work.”

Review by
09/17/2018

No review comments provided

Review by
09/17/2018

No review comments provided

Review by
09/17/2018

“Replaced my garbage disposal.”

Review by
09/13/2018

“They are great. They communicate well. I have hired the same guy three times for different jobs. He does a great job. The guy that came out here was great.”

Review by
09/13/2018

“They met my expectations because they showed up when they were supposed to, which was good because I work from home.”

Review by
09/13/2018

“They met my expectations by going ahead and doing the work. It's working fine now and they did a good job.”

Review by
09/13/2018

“When I called and he came over, I didn't have to wait for a long period of time. They got in and did the work and I haven't had any difficulties with it since. They did great job for us in a timely manner.”

Review by
09/13/2018

“I was satisfied with all areas.”

Review by
09/13/2018

“The guy that came was great. He was very good, personable and helpful in answering my questions.”

Review by
09/13/2018

“I was satisfied with how he answered my questions and how he left the place neat.”

Review by
09/13/2018

“I would like to recognize my technician for his exceptional service. He was really helpful and I would use him again.”

Review by
09/13/2018

“I would like to recognize the call center and my plumber for their exceptional service.”

Review by
09/13/2018

“My husband was very happy. The technician met all our expectations. He put covers on his shoes. The other company wanted to tear up our walls. This guy we used was on time and did a wonderful job. We had a difficult situation and he took care of it. We are happy with Len The Plumber and will always use them.”

Review by
09/13/2018

“I had an emergency situation and they had someone there as soon as possible, within an hour.”

Review by
09/12/2018

“Great job. Technician arrived as scheduled and quickly assessed problem and quickly made needed repairs.”

Review by
09/11/2018

No review comments provided

Review by
09/10/2018

No review comments provided

Review by
09/10/2018

No review comments provided

Review by
09/10/2018

No review comments provided

Review by
09/10/2018

No review comments provided

Review by
09/10/2018

“Our plumber was on-time and efficient. He made good recommendations on alternatives for fixing or issue.”

Review by
09/10/2018

No review comments provided

Review by
09/10/2018

No review comments provided

Review by
09/08/2018

No review comments provided

Review by
09/08/2018

“Very polite and nice”

Review by
09/08/2018

“Very punctual time especially since I called the day of. very thorough.”

Review by
09/07/2018

“Response time was wonderful!”

Review by
09/07/2018

“Plumber accurately diagnosed the likely problem causing my leak.”

Review by
09/06/2018

No review comments provided

Review by
09/06/2018

No review comments provided

Review by
09/06/2018

No review comments provided

Review by
09/06/2018

No review comments provided

Review by
09/06/2018

No review comments provided

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

“They met all of my expectations. I was very surprised that I got the service on the same day!”

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

“My rep that came to my home exceed my expectation”

Review by
09/05/2018

“I was extremely happy with the service provided. A technician came out the same day I called and looked at the issue I was having. He was able to give me an estimate that day and was able to schedule the work for the following day.”

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

“Suggested additional work and called office for a discounted price in order to include it, VERY professional workman!!”

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

“Met my schedule expectations, and work was ok”

Review by
09/06/2017

“They arrived on time, or within the range that they said they were going to. The technician was pleasant; did his job and left. It was great. He fixed the problem. It was general plumbing. I would give them an A+ overall.”

Review by
09/06/2017

“I've used them twice. The first time it was very positive. The second time I wasn't too pleased that—the service is good. The guy gave me one cost for fixing my toilet or whatever, the handle inside. He gave me one price, and then when he went outside, he got the piece he thought I should have. That's not what we agreed on. And then he came back in, gave me the receipt, and upped the price. I did not appreciate that. It's not been one negative—not at all. It was a handle to my toilet. He was getting one part, and he had to put it inside of the toilet, because it wasn't flushing properly and had broke. So, when he went out to get the handle, I guess he brought in a better part—but he didn't ask me, or he didn't ask me what did I want. I had already agreed to what he first suggested. He came back with a higher part. He didn't say anything, just put it on. He erased the lower price and gave me a higher price, and he really didn't say anything one way or the other—and I didn't like it. The stuff is excellent. It's the person, because they came in within—I needed them ASAP for the first time and second time, and they did get someone to me. Overall, their business and service is good; it just depends on the person. I have no issues with the business. I appreciated them getting someone to me. It was a last minute job, especially the first time. The company itself I would give an A; the person, I would give a C. The first time he did great. It's just the second time I felt like he took advantage of me. I don't know how to deal with that. It was the same person both times. He was very nice. I just don't like how he dealt with me the second time. Everything was OK. The company itself would be an A+, they just need to be careful who they send; that's kind of hard—but the company was great. Everybody was professional on the phone. The company itself was great. I would recommend the company.”

Review by
08/27/2017

“We had a stripped screw we had to get fixed, and I couldn't fix it myself. The guy was on time, professional, got the work done, and was smart enough to know what I needed. I'd give Len the Plumber an A across the board.”

Review by
08/27/2017

“They monitored some toilet problem that we were having with our plumbing. They explained everything very clearly, and they were reasonably priced. I would give them an A. I would be very likely to recommend them.”

Review by
08/27/2017

“We had a stopped up toilet. We called them because we needed someone to come out, and they came out the next day and fixed it. I would grade them an A. I would recommend them.”

Review by
08/27/2017

“I believe it was—they snaked different—like my tub, my sink, stuff like that. They were nice and were professional. He was very helpful.”

Review by
08/16/2017

“They fixed my issues. It was a backed up kitchen sink. It was excellent, with no problems. I would recommend them to a friend. I have recommended them.”

Review by
08/16/2017

“I think it was too expensive. They remove the Clorox that hangs in the toilet; my daughter got it stuck in the toilet, and they charged us $250.00. They just removed that small thing, and they had to remove the whole toilet. For the price, I think it was too much.”

Review by
08/16/2017

“The technicians made it positive. It was a leaky pipe. I'd give them a B+.”

Review by
07/26/2017

“It must've been fine. I would give them an A for the experience.”

Review by
07/26/2017

“They replaced my hot water heater. Everything's fine. I'm happy.”

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