Len The Plumber
7th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Len The Plumber has received 4.7 out of 5 stars based on 553 customer surveys.
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7th year as a Best Pick Call
"For over 20 years, our customers have become repeat customers because they trust us. They know we'll do what we say we're going to do and that we'll stand by our work. Our technicians have the expertise and knowledge to complete any plumbing job—big or small."

Len Bush | Owner
Company Information
Services Offered
Len The Plumber is a full-service plumbing company that offers drain cleaning; sewer, water, and gas line work; and water heater repair and replacement. The company also specializes in sump pumps, wells, video sewer inspections, trenchless sewer line repair, boilers, and water purification.
Company History
The company was established in 1996 by owner Len Bush.
Distinctions
The company is a Maryland Plumbing-Heating-Cooling Contractors Association member.
Employee Information
Employees wear uniforms, drive marked, fully-stocked vehicles, and undergo background checks and drug testing prior to being hired.
Additional Information
The company offers free sewer line estimates and same-day service seven days a week with no extra charge for evening or weekend appointments. Financing options are available.
Licenses
#12586, WSSC 71763
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/06/2017

“I've used them twice. The first time it was very positive. The second time I wasn't too pleased that—the service is good. The guy gave me one cost for fixing my toilet or whatever, the handle inside. He gave me one price, and then when he went outside, he got the piece he thought I should have. That's not what we agreed on. And then he came back in, gave me the receipt, and upped the price. I did not appreciate that. It's not been one negative—not at all. It was a handle to my toilet. He was getting one part, and he had to put it inside of the toilet, because it wasn't flushing properly and had broke. So, when he went out to get the handle, I guess he brought in a better part—but he didn't ask me, or he didn't ask me what did I want. I had already agreed to what he first suggested. He came back with a higher part. He didn't say anything, just put it on. He erased the lower price and gave me a higher price, and he really didn't say anything one way or the other—and I didn't like it. The stuff is excellent. It's the person, because they came in within—I needed them ASAP for the first time and second time, and they did get someone to me. Overall, their business and service is good; it just depends on the person. I have no issues with the business. I appreciated them getting someone to me. It was a last minute job, especially the first time. The company itself I would give an A; the person, I would give a C. The first time he did great. It's just the second time I felt like he took advantage of me. I don't know how to deal with that. It was the same person both times. He was very nice. I just don't like how he dealt with me the second time. Everything was OK. The company itself would be an A+, they just need to be careful who they send; that's kind of hard—but the company was great. Everybody was professional on the phone. The company itself was great. I would recommend the company.”

Review by
09/06/2017

“They arrived on time, or within the range that they said they were going to. The technician was pleasant; did his job and left. It was great. He fixed the problem. It was general plumbing. I would give them an A+ overall.”

Review by
08/27/2017

“We had a stripped screw we had to get fixed, and I couldn't fix it myself. The guy was on time, professional, got the work done, and was smart enough to know what I needed. I'd give Len the Plumber an A across the board.”

Review by
08/27/2017

“They monitored some toilet problem that we were having with our plumbing. They explained everything very clearly, and they were reasonably priced. I would give them an A. I would be very likely to recommend them.”

Review by
08/27/2017

“We had a stopped up toilet. We called them because we needed someone to come out, and they came out the next day and fixed it. I would grade them an A. I would recommend them.”

Review by
08/27/2017

“I believe it was—they snaked different—like my tub, my sink, stuff like that. They were nice and were professional. He was very helpful.”

Review by
08/16/2017

“They fixed my issues. It was a backed up kitchen sink. It was excellent, with no problems. I would recommend them to a friend. I have recommended them.”

Review by
08/16/2017

“The technicians made it positive. It was a leaky pipe. I'd give them a B+.”

Review by
08/16/2017

“I think it was too expensive. They remove the Clorox that hangs in the toilet; my daughter got it stuck in the toilet, and they charged us $250.00. They just removed that small thing, and they had to remove the whole toilet. For the price, I think it was too much.”

Review by
07/26/2017

“I think that the serviceman that came out was very helpful and friendly. They were checking a leak, and that was an easy fix. Then they actually checked a second thing. They did what they were supposed to do, and they did it with a positive sound. Overall, I would give the experience an A.”

Review by
07/26/2017

“It was OK. It wasn't the best experience, but it was OK. In the beginning, when I was trying to let them know exactly what I needed done, they were trying to do more than what I needed done. They were replacing CVC piping from my plumbing to my laundry room. The overall experience had slight issues.”

Review by
07/26/2017

“It must've been fine. I would give them an A for the experience.”

Review by
07/26/2017

“They replaced my hot water heater. Everything's fine. I'm happy.”

Review by
07/26/2017

“They did excellent work.”

Review by
07/26/2017

“They were on time, and he knew his job. He took care of things, and it was no problem. It was a shower valve. I would give Len the Plumber an A+.”

Review by
07/17/2017

“I don't have anything to say; the man came, and he fixed what was broken, and that was all that was necessary. They put a pipe in under my sink.”

Review by
07/17/2017

“It was fine. I think Len the Plumber charged me $150.00 to take a spoon out of my toilet, which was kind of high; that's it. I would grade them a B.”

Review by
07/17/2017

“There's nothing in particular that I liked about them. They unclogged the sink in the kitchen. I would grade the overall experience with a B.”

Review by
07/17/2017

“They took care of everything they were supposed to take care of. They had to put in a water line from a new refrigerator. I'd give them an A.”

Review by
07/17/2017

“I had a lot of difficulty getting the work done; it was a very frustrating experience. They installed a new ac unit. I would grade them a C.”

Review by
07/17/2017

“He was very thorough. I had a leak under my sink, and he repaired that. I would grade them an A+. I would recommend Len the Plumber.”

Review by
07/17/2017

“He did a fine job. It worked out OK. I've used them three or four times—Len the Plumber—and I've had good success each time.”

Review by
07/17/2017

“Len the Plumber did a great job. They did excellent work; I had no complaints, and I would highly recommend them.”

Review by
07/17/2017

“I liked their prompt response, the options I had, and the best record. My sump pump had a malfunction. They installed a new sump pump. I would give Len the Plumber an A.”

Review by
07/17/2017

“It was alright. It was good. They were fixing a leak that I had from a sink or toilet, or a piper, or something. I'd give them an A. He knew more than I did, but he wasn't all that.”

Review by
07/17/2017

“They were very friendly and competent. They remodeled a bathroom. I would grade them an A+. I'm speaking of the plumber that came to us, Tom Harrison; I don't know anything about the general company.”

Review by
07/17/2017

“The same guy came twice. He was pretty good. He was quick, and he knew what he was doing. They did the hot water, and then something was wrong with the faucet. The water wasn't going up or getting hot. The guy was an A.”

Review by
07/17/2017

“It was all positive. There was a really loud sound every time I used the faucets; it had to do with the pressure, and he fixed that. I would recommend them because I still have the card and am going to use them later.”

Review by
07/17/2017

“It was a positive experience.”

Review by
07/17/2017

“It was a positive experience.”

Review by
07/17/2017

“It was good.”

Review by
07/17/2017

“Len the Plumber did excellent work. I have no complaints, and I'd recommend them.”

Review by
07/17/2017

“I liked their quick service. They changed my garbage disposal. I'd give Len the Plumber an A.”

Review by
07/17/2017

“They gave me an estimate to do the work. They didn't really complete it. They were checking the pipes to make sure it's not blocked. They used a camera to check if the pipes are blocked, that's probably about it. No complaints, an A. They didn't really complete the work, but they didn't do a bad job.”

Review by
07/17/2017

“I can't remember exactly what they did, but I don't remember it being anything that they didn't do a good job on. I think they did something with my bathroom upstairs with fixing the tub faucet thing—they did something with that. They did a great job. They'd be an A+. I would recommend them to anyone.”

Review by
07/17/2017

“There's nothing in particular that I liked about Len the Plumber. They put in a hookup for my washing machine, and they changed the pipes and put in a new 'something' in the wall, so the hoses can be hooked up. I would grade the overall experience with a B. It wasn't really an issue. It was the pricing.”

Review by
07/17/2017

“One of the main things about Len the Plumber is they came when I called. They repaired—there were a couple of things. There was an inside leak that they worked on and fixed for me. I'd give them an A. They were good. They were punctual and took good care. I'd recommend them fully. In fact, I already have.”

Review by
07/17/2017

“They were good. They did a nice job. Very thorough, the people that did the work. The man that did the work was knowledgeable, very efficient, and did a good job. It started out to be a simple repair job, and then they did inspection—and they did all sorts of work. I'd give them an A.”

Review by
07/17/2017

“The work was accomplished, and they gave me advice on how to resolve the problem—home-remedy—and I liked the guy. The price was a little steep, but other than that, everything was great. They unclogged a pipe, a washing machine hose. I'd give them an A. It was wonderful.”

Review by
07/17/2017

“They were very responsive and quick for the repairs that were required. They installed a water heater in my place of business. Other than that, I'm not sure. That was at my house. I've had no problems; I've used them three or four times, with none whatsoever.”

Review by
07/17/2017

“Everything is fine. I just liked that they do the job. They changed a toilet out for me—not a toilet—a bathroom. They did it up to my expectation. I have complaints with Len the Plumber. I'd say get at least three estimates before you do anything.”

Review by
07/17/2017

“I've had them several times. I've had positive experiences with them. They come in a timely manner. They do what they're supposed to do, and I don't seem to have any problems after they leave. I've had them do several things. I would give them a B.”

Review by
07/17/2017

“We've been using Len the Plumber ever since we moved here in the Maryland area four years ago. They always show up on time, always super fast. They charge a lot, but I understand, and we thought they were doing a good job because we don't know any better. We're not plumbers, we trust what they say. They worked on various things in our house including a dishwasher, our sink, our kitchen faucet, and our garbage disposal, and we found out because we kept having issues with smell in the kitchen, that they hooked up the dishwasher and sewage smell and stuff was going in our dishwasher because of how they connected it. They're an D in my head, and this happened last week. We're trying to figure out what's going on with our dishwasher, and two plumbers came and said that Len the Plumber connected it directly so sewage smell and water goes straight into our dishwasher. They always came on time. But customer service, there was an issue but they tried to resolve it. They tend to be—they came to check on a toilet for us, and the guy was very patronizing to the point where I had to call the office and said you guys need to stop sending him because that's not what I need from him, and they kept sending the same guy over and over again until I escalated it to a manager. And then they took care of it. I guess they tried.”

Review by
07/17/2017

“The work was great. They did a good job. I though the price was ridiculously over—I felt like we got ripped off, to be honest. That was my only, biggest complaint and I didn't think it was worth the amount of money we spent. We had a leak, and all they did was change the connection hose, so it was just like—he basically just took off a rusty part that wasn't needed where the hose connected to the faucet, and he charged us an insane amount of money. He didn't add a new part; he just took off the corroded part that was causing the leak, got us a new washer pan, and hooked up the drain to the washer pan—and I think we paid $600 or $700, which I thought was an insane amount of money. I'd say they're a C. He fixed the problem, so that's a positive.”

Review by
07/17/2017

“It was mediocre. Len the Plumber was overpriced, tremendously for what they did. He explained the job. He explained it, and it was kind of a rush. What was done was way less work than he tried to make it sound. Even $200 sounds high for a plumber. It was $1600 to do two hours worth of work. I thought I had a leak underground, but he discovered it was a leak on a pipe in a ceiling that was running down the wall. He explained it. He had to cut the drywall in two places to fix it. At the time, I was under a little bit of a rush. He explained it as being a major job. In less than two hours, it was finished for $1600, which is quite a lot of money. I'd give them a C overall. The quality of work was OK.”

Review by
07/17/2017

“I'm dealing with them actually right now, which I'm not happy about. I had contacted them, told them what my issue was, and when the guy showed up, they said 'Oh, we don't work on water meters.' They sent another guy out, who came out and told me I needed to call my utility company, which I did. I ended up doing it myself, because he said he was going to call, and he never did. My leak got worse, and I had to contact WF myself. Not only that, he charged me $171 just to come out and tell me that I needed to call my utility company, or that he needed to call my utility company. They didn't end up doing work. I'd grade them as poor. Their customer service so far is not that great either.”

Review by
07/17/2017

“Len the Plumber got it done quick, and it's still holding up. They had to replace the water pipe that went from the sink upstairs to the main trunk downstairs, because the copper piping that was original to the house corroded and busted open. It was right before Christmas too. I would give them an A+. He definitely did not leave me with a mess to leave with, which I was very happy with. I could have done without the emergency charges. That makes it a lot more expensive, but other than that it's an A+ all the way around.”

Review by
07/17/2017

“He was a very nice guy. He did a great job. We haven't had any trouble since. They were very efficient, assessed it, looked at it and fixed it. Very good, very nice guy. They fixed my sink. The faucet in my utility sink in my basement. I would give them an A+. It was very good, very nice guy. I'd recommend them. My neighbor did; that's where I heard of them. I saw the truck, and I asked her; she's like, 'Oh yeah, Janet.' So, I called them. I would refer Len the Plumber, and I'd use them again.”

Review by
07/17/2017

“He was very respectful, he did the job, and pointed out a couple of other stuff that should be done. So, I appreciated it; I thought he did a good job. A little pricey, but that's not his fault. I had a leak in the bottom bath, where the water goes down through the pipes, so he put a piece of new pipe on in that area, that's all. I would say OK, because I didn't have any problems; it was a good experience.”

Review by
07/17/2017

“It was OK. Everything was OK. They replaced a pipe underneath the crawlspace. I would give them an A. I don't have any complaints. They were pretty much on time. The last time, they had another job. They were supposed to come out, and they had another job so they weren't able to get to me. So, I wasn't too happy about that. For the most part, they come, and they're on time.”

Review by
05/27/2016

“Service was good, but I thought the price was too high for what was done. If I wasn't in a bind I could of done it myself for 1/3 of the price.”

Review by
05/25/2016

“Work was done quickly and timely.”

Review by
05/25/2016

No review comments provided

Review by
05/25/2016

No review comments provided

Review by
05/25/2016

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Review by
05/24/2016

No review comments provided

Review by
05/24/2016

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Review by
05/24/2016

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Review by
05/24/2016

“Very expensive.”

Review by
05/24/2016

No review comments provided

Review by
05/24/2016

No review comments provided

Review by
05/24/2016

“I had a leak from my main line into my house late one night and called several plumbers that claimed to have 24 hour service and Len the Plumber was the only one that said they could not get there that night where all the others did not call back or did not show up. Len the plumber said they could get there at 9am the next day so I made the appointment and the lady on the phone said to call the county to shut the water so it did not leak all night and they where there the next day before the time they said they would be. They had to dig up my front yard to replace the main line into my house and took care of it that day, I was very thankful for their excellent and professional work. Thanks again!!”

Review by
05/23/2016

“The plumber, Kordell (I think that was his name). Was very professional, showed up on time, had no problem putting the covers I gave him over his boots. My disappointment centers around the costs for such work. I did not have what I call major work (i.e. replace a toilet, re-route pipes, etc.). However, the costs were OUTRAGEOUS!!!!! I know your company needs to remain in business but the high costs drive people like me out of the market. Will I recommend your company to friends? Yes, the ones who may be able to pay the higher costs. The ones on fixed income (elderly) and lower income? I have to think for a moment. Again, the plumber was excellent!!”

Review by
05/23/2016

No review comments provided

Review by
05/22/2016

“The plumber was prompt and nice. He did a great job.”

Review by
05/22/2016

No review comments provided

Review by
05/22/2016

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Review by
05/22/2016

No review comments provided

Review by
05/22/2016

No review comments provided

Review by
05/21/2016

No review comments provided

Review by
05/21/2016

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Review by
05/21/2016

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Review by
05/21/2016

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Review by
05/21/2016

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Review by
05/21/2016

“Very professional and my problem was solved. Thank you!”

Review by
05/21/2016

“I was very happy that on a Sunday Len the Plumber was open and had someone provide me a survey the next day which led to the job starting the next day. I was also very grateful for the financing.”

Review by
05/21/2016

“The plumber arrived on time & got to work, assessing the situation. He addressed the two problems we had (leaking shut off valves) & did two installations of sink faucets. He left metal fragments in both sinks, which washed down the drains. I was his last appt. for the evening & he seemed rushed to get the job done, rather than focused on doing a thorough job. He was nice & cordial, but I felt that he would have done a better job, had it been an earlier appt. He mentioned having a dinner date planned, so I guess that was the reason he was in a hurry. A little disappointed.”

Review by
05/20/2016

“We have had Len the Plumber help us with plumbing problems on two separate occasions. We have found the staff to be courteous and professional and the techs to be efficient and thorough.”

Review by
05/20/2016

“Shawn was very courteous, careful of my home, i.e., the furniture, the carpet, etc. He explained everything that needed to be done in detail so I would understand exactly why I was replacing my hot water heater.”

Review by
05/19/2016

No review comments provided

Review by
05/19/2016

No review comments provided

Review by
05/18/2016

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Review by
05/18/2016

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Review by
05/18/2016

“Very prompt, timely and helpful. Great customer service.”

Review by
05/18/2016

“I believe he did well and explained the services he was providing.”

Review by
05/18/2016

“Knowledgeable, good ideas on difficult project”

Review by
05/18/2016

“Too expensive.”

Review by
05/18/2016

No review comments provided

Review by
05/18/2016

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Review by
05/18/2016

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Review by
05/18/2016

“Wow! Our plumber (whose name I have plum forgotten) was fantastic. He fixed something that another plumber couldn't figure out, and did it quickly. When he missed one thing, I called him and he returned in about five minutes.”

Review by
05/18/2016

“Henry  was fantastic and I have used him three different times - the fact I get the same person, who knows my house and is both professional and courteous is fantastic. Would ONLY recommend Len the Plumber - they have been great!”

Review by
05/17/2016

“Basic plumbing work went fine. Problems were tied to messes their work created. Assistant walked up steps in very dirty boots, staining carpet. He said he'd clean them but never did. More importantly, concrete was laid to fill holes but never smoothed out with a trowel. Once it dried, it created a huge job for the construction crew that could have been avoided with just a little trowel work. Finally heavy concrete debris was simply dumped in our back yard, creating a mess we'll have to deal with later.”

Review by
05/17/2016

“There communication is excellent. They keep you very informed on who's coming to repair your problem, they even give you some background on your plumber.”

Review by
05/17/2016

“We had Ron Green fix/replace our toilet and he has done significant work on my daughter's home and all of it was extremely well done. We'd recommend Ron to anyone.”

Review by
05/17/2016

“The job was completed to my satisfaction.”

Review by
05/17/2016

No review comments provided

Review by
05/17/2016

No review comments provided

Review by
05/16/2016

No review comments provided

Review by
05/16/2016

No review comments provided

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