Horizon Services, LLC
2nd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Horizon Services, LLC has received 4.7 out of 5 stars based on 50 customer surveys.
5
42
4
5
3
1
2
0
1
2
2nd year as a Best Pick Call
"I founded Horizon Services, LLC, in 1987 with one idea: 'Always do the right thing.' That means our customers are always guaranteed high-quality technicians, support, and warranties on every service. It's the reason we're the area's trusted cooling, heating, and plumbing experts. Now that's the Horizon Difference!"

Dave Geiger | Founder & CEO
Company Information
Services Offered
Horizon Services, LLC, provides plumbing system inspections, repairs, maintenance, and installations as well as water heater repair and replacement. The company also offers water treatment services, including water softening systems and reverse osmosis filtration. Additionally, Horizon Services, LLC, provides air conditioning and heating repair, installation, and maintenance.
Services Not Offered
The company does not install or service industrial or commercial systems.
Warranty
The company offers a two-year guarantee on repairs and a six-year warranty on water heater installations.
Company History
Horizon Services, LLC, was founded by Dave Geiger in 1987.
Employee Information
Employees wear uniforms and shoe covers, use drop cloths, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park
Address
2607 N. Rolling Road Suite 201
Windsor Mill, MD 21244
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#63739

Compiled Score:

Horizon Services, LLC has received 4.7 out of 5 stars based on 50 customer surveys.
5
42
4
5
3
1
2
0
1
2
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
08/09/2018

“I called you because I had a pipe break, and you did the job extremely well.”

Review by
08/08/2018

“Initially when someone came out to look at it, I guess the incorrect information was provided to the technician. Because of that, not all of the parts were in the van. It had to be a special connection, that I didn't know to tell them. Then, there was an issue getting it to work because the power went out just as the installer came. I have a newborn at home, and he went above and beyond to make sure the water heater got connected even though there was no power due to a storm.”

Review by
08/07/2018

“I would like to recognize the man that came to my house for his exceptional service. Unfortunately, I can't recall his name, but he was awesome.”

Review by
08/04/2018

“They met/exceeded all my expectations.”

Review by
07/31/2018

“All areas except when I had to buy the HVAC system, so the sales. They have been professional, very courteous and take the time to explain things to me since I am technically challenged.”

Review by
07/25/2018

“My expectations were met or exceeded with their response time.”

Review by
07/25/2018

“I would like to recognize Bryan Livingston. I just text the information to a friend. He was terrific.”

Review by
07/25/2018

“I was most satisfied with their timeliness.”

Review by
07/25/2018

“Explaining the scope of work exceeded my expectations.”

Review by
07/25/2018

“The technician that did the install was awesome, but I forget his name. I believe it was Brian. I was out of town during the installation and I was dealing with him over the phone while my wife was in person. He handled the situation greatly and I really appreciated it.”

Review by
07/25/2018

“Everybody was wonderful. I had a plumbing problem on Super Bowl Sunday and I am 30 miles from Philadelphia and I didn't think I could get anyone to come out. It was snowing, sleeting, and raining. They came right out and it took them a few days since the job was more than they thought it would be. I live out in the country and there is no public water or sewer. They were very honest and told me everything that was going to happen. They got the job done and put grass seed down where they had to dig the yard up.”

Review by
07/16/2018

“I would like to recognize the installer because of his workmanship I decided to purchase their maintenance plan.”

Review by
07/16/2018

“He went above and beyond. They do not normally work in crawl spaces but I had an emergency. He could have told me to call someone else.”

Review by
07/16/2018

No review comments provided

Review by
07/16/2018

“It has been so long ago I don't recall the gentleman's name that provided the service. We had a leak around the drain that actually caused a ceiling problem for my neighbor below me.”

Review by
07/16/2018

“I was most satisfied with the quality, their friendliness, and punctuality.”

Review by
07/16/2018

“They found the problems, took care of them very quickly, and got the water back on.”

Review by
07/16/2018

“I would recognize the person who did the work, Robert, for exceptional service. He was very good.”

Review by
07/16/2018

“I was most satisfied with the professionalism of the workers.”

Review by
07/16/2018

“I was most satisfied with what they did in the kitchen.”

Review by
07/05/2018

“I was satisfied with the price.”

Review by
07/03/2018

“He was prompt and professional. He explained what he was doing. I thought that was well done.”

Review by
07/03/2018

“Horizon Services met my expectations.”

Review by
06/26/2018

“They exceeded my expectations by fixing the drain. I did not have the right parts to change out the drain. He put in new stuff. It has worked fine since. I have not had any problems. I would say that they exceeded there.”

Review by
06/26/2018

“The actual plumbing was perfect.”

Review by
06/25/2018

“I like their yearly plan. I was not expecting that!”

Review by
06/22/2018

No review comments provided

Review by
06/21/2018

“I am still waiting on them to complete the job. They started in April.”

Review by
06/20/2018

“putting a faucet in water going out to porch”

Review by
06/19/2018

“I was satisfied with the customer service and them providing inside education about our HVAC system.”

Review by
06/19/2018

“Every time they've been out here they've exceeded my expectations.”

Review by
06/19/2018

“The room was clean. They did a nice job with the installation. They arrived on time. They were very courteous.”

Review by
06/19/2018

“I would like to recognize Joel for his exceptional service. He was informative and took the time to explain things to me. I would used the company again solely based his honesty.”

Review by
06/19/2018

“I loved the technician. He was great, very knowledgeable, and explained very well what he was doing. My only concern was when they come out and its going to take a lot less time, they still charge the same rate as a longer project. It was just a lot more expensive than I had anticipated.”

Review by
06/19/2018

“I was satisfied with their professionalism and them explaining what was going on to me.”

Review by
06/15/2018

“They did exactly as I asked them.”

Review by
06/15/2018

“Their knowledge of my issue and him fixing it.”

Review by
06/15/2018

“I was most satisfied with them being very informative and explaining any options.”

Review by
06/15/2018

“My last rep made everything right.”

Review by
06/12/2018

“Horizon Services met all of my expectations. It took a little longer but that is because the shop sent the wrong unit. It was not the installers fault. It took a little longer but it was all good.”

Review by
06/11/2018

“I was very satisfied with the results and pricing. It's good to have a hot water heater again. The plumber was very knowledgeable and answered any questions I had.”

Review by
06/11/2018

“The plumber was great to talk to, was on time, knew what he was doing. I cannot say anything bad about him. If I had to use them again, I would ask for that gentleman again!”

Review by
06/11/2018

“I was most satisfied with their professionalism, their knowledge and how they can discuss things with the client.”

Review by
06/11/2018

“All areas were satisfactory except for the same day service.”

Review by
06/11/2018

No review comments provided

Review by
06/11/2018

“They got the job done in a timely fashion.”

Review by
06/11/2018

“I would like to recognize my installer for his exceptional service. He gave me the best value for my dollar.”

Review by
06/11/2018

No review comments provided

Review by
06/11/2018

“I'm satisfied with the work.”

Review by
06/11/2018

“We bought a dishwasher back in Feb, and called you to hook it up. A tech came to do it, and I noticed a short time after, that it was leaking. We called you back, and you sent the same guy out. He only looked at it, and said it's the manufacture's fault. The manufacture said it wasn't connected right. Now the water damage ruined our entire kitchen floor, and we have to replace it. We've went over this many times, and you only refunded me 2/3rd's of the installation cost, and I'm trying get the remainder back from the credit card company.”

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