CroppMetcalfe
11th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.5 out of 5 stars based on 91 customer surveys conducted through Our Research Partners.
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11th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | General Manager
Company Information
Services Offered
CroppMetcalfe offers the repair, service, and installation of faucets, water heaters, garbage disposals, main water lines, drains, sinks, toilets, and sump pumps. The company also specializes in video sewer inspection.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-operated company ever since. The company has four locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a member of the Plumbing and Mechanical Professionals of Virginia (PMPV) and the Plumbing-Heating-Cooling Contractors Association (PHCC). The company was recognized as a 2018 National Contractor of the Year by the PHCC.
Employee Information
Technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
Address
5301 Holland Drive
Beltsville, MD 20705
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#8486, WSSC 73447

Compiled Score:

CroppMetcalfe has received 4.5 out of 5 stars based on 91 customer surveys conducted through Our Research Partners.
5
71
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6
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4
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/01/2021

“Prompt and courteousservice.”

Review by
11/01/2021

No review comments provided

Review by
10/30/2021

“I have received good service in the past -- pest and HVAC unit. But recently, I had difficulty trying to book an appointment and to make a payment. There was a long wait when trying to book an appointment for pest management, then the service agent disconnected while we were talking and never called back. I called back later and it took about 10 minutes to get someone online. When I booked an appointment for HVAC inspection via email, I had to make a payment and called and gave my cc information. I later received an email saying it didn't go through because they probably had not captured the number correctly and I was told to use your online system. The link I was provided didn't work for that, so I had to seek another link from the agent.”

Review by
10/30/2021

No review comments provided

Review by
10/30/2021

No review comments provided

Review by
10/30/2021

No review comments provided

Review by
09/13/2021

No review comments provided

Review by
09/13/2021

No review comments provided

Review by
09/06/2021

No review comments provided

Review by
09/06/2021

No review comments provided

Review by
09/06/2021

No review comments provided

Review by
09/06/2021

“Appreciate when appointments are made quickly”

Review by
09/06/2021

No review comments provided

Review by
09/05/2021

No review comments provided

Review by
09/01/2021

No review comments provided

Review by
09/01/2021

No review comments provided

Review by
09/01/2021

No review comments provided

Review by
09/01/2021

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Review by
09/01/2021

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Review by
09/01/2021

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Review by
09/01/2021

No review comments provided

Review by
09/01/2021

“Pest control, yes. Plumbing no.”

Review by
02/04/2021

“See comment below”

Review by
01/30/2021

“I used Fab Electric in the past, and after the company was sold to Cropp Metcalf, I used thre Fab electricians thru Cropp. The service was identical, so I would say, that at least from my limited experience they are reliable, professional and efficient.”

Review by
01/21/2021

“I trust this company as CroppMetcalfe never tries to sell me anything that I do not really need.”

Review by
01/21/2021

“They have a fantastic service, from people who picked up the phone from the start to the technicians who came and done the job, everything was perfect.”

Review by
01/20/2021

“Ricky Miller was very professional and gave straight-up advice. No games, just friendly advice.”

Review by
01/15/2021

“My experience with my HVAC contact has been excellent in response time. My 2nd plumbing contract has been less so. Lack of direct communication and timeliness is not as expected. It necessitated additional contact on my part. Without ever talking directly to service provider. Many of my friends/neighbors are price shopping. I feel ultimately with contract discounts, my fees are reasonable. I know I get priority service. Many are looking for lower fees, especially in these difficult times.”

Review by
01/11/2021

No review comments provided

Review by
11/20/2020

No review comments provided

Review by
11/20/2020

No review comments provided

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

No review comments provided

Review by
11/14/2020

No review comments provided

Review by
11/14/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

“All inter-actions with Techs and Phone contacts have been excellent”

Review by
11/05/2020

No review comments provided

Review by
11/04/2020

No review comments provided

Review by
11/04/2020

No review comments provided

Review by
10/23/2020

“They met all my expectations.”

Review by
10/22/2020

“I have found them to very reliable when I have needed them and for routine maintenance. They have done well on the routine and the big jobs.”

Review by
10/22/2020

“I appreciated the swiftness of their returning my phone call and getting out here to get the work completed.”

Review by
10/22/2020

No review comments provided

Review by
10/22/2020

No review comments provided

Review by
10/22/2020

No review comments provided

Review by
10/22/2020

No review comments provided

Review by
10/22/2020

No review comments provided

Review by
10/22/2020

No review comments provided

Review by
10/22/2020

No review comments provided

Review by
10/22/2020

No review comments provided

Review by
10/22/2020

No review comments provided

Review by
10/21/2020

No review comments provided

Review by
10/21/2020

No review comments provided

Review by
10/15/2020

“Good service”

Review by
10/15/2020

“CroppMetcalfe fixed my plumbing issue that was made worst after a visit of a plumber from another company. CroppMetcalfe responded promptly, explained the problem and resolved the issue. I appreciate the experience and integrity of the plumber that was sent to my home that day.”

Review by
10/14/2020

“Raymond Neal did an excellent job in replacing the spicket on the outside of my home. He installed a frost free hose bib on the outside and provided a control knob on the inside for easy access. no one will need to go in the crawl space under the house if there is another leak.”

Review by
10/14/2020

“Great service”

Review by
10/14/2020

“CroppMetcalfe answers my calls and fulfills my plumbing needs.”

Review by
10/14/2020

“Work done professionally as scheduled.”

Review by
10/14/2020

“I've had CroppMetcalfe come by to handle issues relating to my AC, drains & pest control. In each instance, beginning with the customer representatives scheduling my appointments, it's clear that CroppMetcalfe is best in service. They are professional, courteous & experts in their field who never assume the customer understands what they do. They take the time to provide a thorough explanation of the service, what needs to be done and the next steps to keep your home safe. They do this in a way that is not overwhelming, ensuring they are meeting your needs.”

Review by
10/14/2020

“Easy to schedule appointments. Technicians are dispatched within a designated timeframe and notify customers of their arrival a half hour in advance. Efficient and professional service.”

Review by
10/14/2020

“Great service and workmanship. Cost isn't competitive.”

Review by
10/14/2020

“I will not recommend CroppMetcalfe to anyone I know. I had two scheduled appointments with them to have plumbing work done and they cancelled on me both times on the morning of each appointment. Their actions are so unprofessional.”

Review by
11/16/2019

No review comments provided

Review by
11/16/2019

No review comments provided

Review by
10/15/2019

No review comments provided

Review by
10/15/2019

“4.5 rating”

Review by
10/01/2019

No review comments provided

Review by
10/01/2019

No review comments provided

Review by
10/01/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

“Service has always been prompt and professional”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“Problem has re emerged.”

Review by
09/22/2019

No review comments provided

Review by
09/21/2019

No review comments provided

Review by
09/21/2019

No review comments provided

Review by
09/21/2019

No review comments provided

Review by
09/21/2019

No review comments provided

Review by
09/21/2019

No review comments provided

Review by
09/21/2019

No review comments provided

Review by
09/21/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
11/19/2018

No review comments provided

Review by
11/16/2018

“Always responded timely to our requests for service; this is much appreciated!”

Review by
11/12/2018

No review comments provided

Review by
11/12/2018

No review comments provided

Review by
11/12/2018

No review comments provided

Review by
11/12/2018

No review comments provided

Review by
11/12/2018

“I've been waiting for the resolution to an overcharge problem for a month or more, and there has still been no resolution to it. CroppMetcalfe did some work that was unnecessary, and they admitted that. Before they told me that it was unnecessary work, there was an initial question with regards to if I wanted to have the overcharge be a part of the silver program. I said I did, and then they said they found out the work they did was unnecessary. I sent them a letter and talked to them on the phone, and I have not heard back from them. The letter said, "You did unnecessary work, and now you want to charge me for the work and labor. I don't want you to keep my money if you did unnecessary work." They called about coming to check for rodents. I indicated that they didn't have to get clearance from me to do it. They can just call me and say they are sending a technician at a specific time. It has been a couple months, and no one has been by to check for rodents. I haven't heard from the man I sent the letter to about the money. I shouldn't have had to make the payment. I am very disappointed with CroppMetcalfe. With the additional plumbing situation that I wanted them to take a look at, no one has been out here. It has been about 6 months, maybe a little less. I indicated what we wanted them to do was check the plumbing in the same area, and they haven't been back months.”

Review by
10/31/2018

No review comments provided

Review by
10/30/2018

No review comments provided

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