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FEATURED REVIEWS
“I can't recommend anyone in particular because all of them are good. They have done a beautiful job.”
“The whole team was incredible. Two guys came out initially to diagnose our problem and they were amazing. The head guy was also good. They were all superb.”
“the woman I spoke with on the phone about scheduling was extremely helpful - we were in the process of one issue and had a previously scheduled annual maintenance call scheduled. She was able to combine those visits.”
“Cropp Metcalfe sends technicians who are highly capable; and if there is any problem, the company goes out of its way to correct the issue. I am always highly pleased with the quality of the materials used. Recently, I bought a heating and cooling system from Cropp Metcalfe; and I have never been more comfortable. A different source of satisfaction is of longer standing. I will always remember that when my late parents were quite ill and heating or, especially, cooling was a problem, Cropp Metcalfe sent a technician to solve the problem very rapidly. The heating and cooling service policy is a particularly appreciated resource; and the plumbing policy is also very good.”
“We love them. They're awesome. We always use them. They're always available. They always send someone very fast, faster than any of the other services. I think their air conditioning and heating is one of their strongest points, and their plumbing is also really strong too. They do excellent; I have no complaints. I would highly recommend them.”
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“4.5 rating”
“I do not know any of their names, they just came in and did the work.”
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“My tech for my appointment was very polite, kind and on time if not early. Excellent service.”
“Service has always been prompt and professional”
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“Problem has re emerged.”
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“CroppMetcalfe met my expectations.”
“I do not remember their names. The main person doing the insulation was very professional and knew what he was doing.”
“I would like to recognize the technician for exceptional service.”
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“The installation of my furnace.”
“Not in this particular project.”
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“customer service”
“CroppMetcalfe met my expectations.”
“Always responded timely to our requests for service; this is much appreciated!”
“I would like to recognize the plumber for his exceptional service.”
“CroppMetcalfe met my expectations and exceeded them with the work that was done. It was done well and has served its purpose and it works.”
“It was a pleasant experience.”
“I was satisfied with the workmanship of the master shower.”
“They have done a lot of work for me. They installed furnace installed, a hot water heater, and did some duct work. They have also done some pest control for me.”
“I can't recommend anyone in particular because all of them are good. They have done a beautiful job.”
“The whole team was incredible. Two guys came out initially to diagnose our problem and they were amazing. The head guy was also good. They were all superb.”
“I strongly agree they were good.”
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“Yes. They were prompt, helpful, informative, and neat.”
“They exceeded in friendliness.”
“They were very timely. They were there when they said they would be there. They also sent out reminded before heat or air conditioning season about tune ups and always got that done in time.”
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“Bert Russell went above and beyond with his service. Her Insurance company would not pay for the entire sewage back up so he gave her pointers on how to pay for the work. He suggested a loan with Wells Fargo. Most of her problems as to why the company had to come out was because of previous plumbing problems before she bought the house with a prior owner,”
“They met expectations with everything.”
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“I would agree that I would recommend CroppMetcalfe to others.”
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“They met all of my expectations.”
“They exceeded our expectations in fixing the problems.”
“I am satisfied with the way they Identified and diagnosed what caused the problem.”
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“I am satisfied with Paul Macklewee, who I have become friends with over the years. He is coming in November to check the heating. I have to tell him about a problem that I tried to tape up myself, so he can hear it and see what is wrong.”
“Helping put in a new exhaust pipe for the Dryer!”
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“the woman I spoke with on the phone about scheduling was extremely helpful - we were in the process of one issue and had a previously scheduled annual maintenance call scheduled. She was able to combine those visits.”
“Cropp Metcalfe sends technicians who are highly capable; and if there is any problem, the company goes out of its way to correct the issue. I am always highly pleased with the quality of the materials used. Recently, I bought a heating and cooling system from Cropp Metcalfe; and I have never been more comfortable. A different source of satisfaction is of longer standing. I will always remember that when my late parents were quite ill and heating or, especially, cooling was a problem, Cropp Metcalfe sent a technician to solve the problem very rapidly. The heating and cooling service policy is a particularly appreciated resource; and the plumbing policy is also very good.”
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“When I remember to ask for a highly experienced technician, you always send a first-rate tech.”
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“I've used them on numerous occasions. They're professional, they're courteous, they come when they say they're going to come, and they're very clear in what they're going to charge. I have pest control, and they've done plumbing. Crop Metcalfe deserves an A+.”
“It's positive, whenever they come over and do the work. They did plumbing, air conditioning, heating. I'd give them an A. They installed an air conditioning, they put a new air conditioning, new heating system downstairs, and they're fine. They do a good job. They're expert.”
“It wasn't totally negative. I think the people who work there are very nice. I used to use a different company; they bought them out, and it's been a learning process. I've been told something wouldn't cost anything—and then they come, and they try to sell it to me for $70. I argued, and then a year later they said, 'You owe us $70.' I complained again, and they said, 'Oh, you don't owe us anything.' So, their work is fine. Their work is very good. Their workmen are very competent, very nice, very organized, very clean. All good things about the work. The administration is a work in progress for new clients, I think. They did plumbing, air conditioning, and heating. The people who come out to the house to do the work—A. I would rate it that the people are really, really nice and joyable to work with.”
“They're here when they say they're going to be here. They tell you what's going on. They show you if there's any options of what you can do, and the work is done, and it doesn't have to be done again; it's done right the first time. They've done plumbing. They checked everything in my house. They repaired two toilets in the house, repaired a bunch of things in the house, some small issues and they also put in my brand new air conditioning system two years ago. I'd rate them an A.”
“We have always been pleased with Crop Metcalfe. It was heating and air conditioning. We can probably do an A.”
“I had a problem, but I kept calling, and they finally fixed it, so I guess that's good. They did plumbing and HVAC. Let's give them a C. I don't like them telling me that it's an experienced top senior person, and in walks a 27-year-old. I'm like, ‘OK, yeah right.’ Don't like that. But the most recent people I've seen have been very good, and they have corrected the problem that I was having, and hopefully that's going to work. They just left here last week, so I have to give it a try here for awhile, and see what happens. They were on time.”
“I think that it's fairly easy to schedule an appointment. I think they're really reliable in coming out, but then also trustworthy in the advice that they give. I think that's been really helpful. They've done plumbing, and they've done HVAC. I'd grade it probably an A.”
“We love them. They're awesome. We always use them. They're always available. They always send someone very fast, faster than any of the other services. I think their air conditioning and heating is one of their strongest points, and their plumbing is also really strong too. They do excellent; I have no complaints. I would highly recommend them.”
“Crop Metcalfe was doing maintenance on the HVAC and installing a hot water heater. I would grade them A.”
“They worked on HVAC and plumbing. I'd grade it an A.”
“It went well. I liked everything. All the plumbers that I had so far, all the years—they've been very nice, very respectful—they respect me. All of them are nice. No complaints—A. They're very nice to me.”
“They're prompt. They're here when they say they're going to be here. They did plumbing work for me. They take care of my heating and cooling system. They do that twice a year. I'd grade them a B+. They did some things I wasn't satisfied with.”
“I mean, I've been using them for years. They're fine. Well they did maintenance on my air conditioning, and they had to unstop a toilet. I'd grade them a B. There wasn't an issue.”
“It was good. It was OK. I'm still using them. They're coming to check out my boiler in a week or so. There's no problem. What they did works fine after they left. I would say a B+. You can always do something better so it's a push to do things better but I don't have any complaints.”
“Crop Metcalfe did both plumbing and air conditioning. They were fabulous. They've always been fabulous for the heating and air conditioning. They have an annual maintenance contract, or I have a contract with them, and they're always great. But I have used them for the plumbing, and that was an absolute disaster. I would never use them again. Plumbing would be a D-. It was really bad. I couldn't get a hold of the manager; he just wouldn't call back. The guy didn't know what he was doing and created a huge disaster for me. Cleanliness was bad, because they just created a huge mess. It was the guy's incompetence that created the huge mess. For plumbing, I would not recommend them.”
“They're my A/C, HVAC people. They did plumbing. The technician—they're thorough, friendly. I'd grade it an A. Punctuality—I'd give them an F—they tend to be very late. I think sometimes I'm not even on the book for the technician. I recommend them if you have a contract.”
“From what I can recall, they just fixed the commode or something. Something that I should have been able to fix, but I just didn't know one little part to it. It was fine. I don't know whether I would recommend, but I wouldn't give Crop Metcalfe a bad rep.”
“I've had Crop Metcalfe for almost a year. The tech, when he comes—they're always professional and helpful. They did do some plumbing in the six months, because my drain was clogged. They also do the maintenance on the HVAC as well. I'd grade it an A+.”
“Just the expense, the fact that they had to come out twice to fix something. The fact that they never followed through with ordering parts that I ordered myself. The one that I'm thinking about in particular is plumbing. For HVAC, I asked them to make sure they brought out a ladder to get up onto my roof. They did not bring the ladder, so I had to assist the gentleman up onto my roof using a step ladder. I'd say a B-. The service men are very nice, and they showed up promptly, just when they were here, they didn't seem as completely prepared as they should be.”
“It was timely and well-delivered. It was plumbing. I'd give them a B.”
“The attitude of the person who did the work made it positive. Crop Metcalfe snaked out a toilet. I'd grade it a C.”
“They were timely. They did good work, and they cleaned up well. They come by all the time. Just various things—they worked on our bathroom, so I would just say that. They did tile work, plumbing. I would give Crop Metcalfe an A.”
“I think Crop Metcalfe did some plumbing for us. They came on time, they did the work, and it was a fine job. They were fine. It was very good. I'd give it an A.”
“They were here on time, when they were supposed to be. They did the work they were supposed to do, and it's plumbing work, so it's expensive. Heating and air conditioning kind of work, that's expensive stuff, but I expected that. I'd give them an A.”
“They do good work. The people that represent them give you a card, and they introduce themselves. They take care of things and make you happy. They do air conditioning, plumbing, and heating. I'd give it an A+. They're knowledgeable. They're good people.”
“They were always responsive when I call. Their technicians always were well dressed, well mannered, clean, and professional. They do heat and air work for me. They've installed new units. They do pest control for me, and I also have a plumbing contract with them. I give them an A+.”
“The promptness of their coming and keeping me notified was positive. They've done numerous things—cleared drains, toilets, showers and outside faucets. I have a contract for our furnace as well as our—I have a plumbing contract with them as well. I would say A. I think they're expensive; they're more expensive than many, but I would give them an A. They come for regular checkups. I think I have to make appointments now. They used to call and set it up for me, but I think I have to call and remind them that I need one. I don't know; the policies have changed a little bit. I've had a contract with them for several years.”
“They arrive when they say they're going to arrive, and they do what they say they're going to do. We have a heating and air conditioning contract with them, and also they sometimes do plumbing work for us. I'd give them an A.”
“He was prompt, on time, and did the work quickly, and efficiently. They've done plumbing, heating, and air conditioning maintenance. I'd give them an A+. Everything's been satisfactory.”
“Crop Metcalfe sent me this bill that they haven't explained; I kept calling, and nobody could answer what the bill was for that they sent me. I had an account balance that was ridiculously high, and they still haven't explained it now. I've been waiting for them to send me another bill; I didn't pay it, because it was way out of line. So, I don't know what's going on with that. So, that's my main negative, but when they've done work, it was pretty good. They did heating, air conditioning, and also plumbing. I've got both of those services I've used. Because of this unresolved bill, I'll give them a C I guess. It doesn't really fit in your scale, because it's an unresolved issue. As far as I'm concerned, it's still a pending issue that they haven't addressed. And that's in a month. I called three times since the first of September, and they said, ‘We'll call you back,’ and they never did. I'd give them a B—not considering that. The guy said he was going to do something. He never followed up in terms of giving me a number to call at the county to check some sump pump issue. And sometimes they explain stuff, and they don't put it in writing; you don't know what you're supposed to do, sometimes, so that's another issue.”
“I have been a customer for least 1 years and have found the company to be very professional on several fronts. ”
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“Best service company I deal with! ”
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