CroppMetcalfe
10th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.5 out of 5 stars based on 107 customer surveys conducted through GuildQuality.
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10th year as a Best Pick Call

Company Message Regarding COVID-19

We're taking precautions to keep you and our technicians safe, including masks, gloves, other PPE, and social distancing during calls.

"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | General Manager
Company Information
Services Offered
CroppMetcalfe offers the repair, service, and installation of faucets, water heaters, garbage disposals, main water lines, drains, sinks, toilets, and sump pumps. The company also specializes in video sewer inspection.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-operated company ever since. The company has four locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a member of the Plumbing and Mechanical Professionals of Virginia (PMPV) and the Plumbing-Heating-Cooling Contractors Association (PHCC). The company was recognized as a 2018 National Contractor of the Year by the PHCC.
Employee Information
Technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
Address
5301 Holland Drive
Beltsville, MD 20705
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#63970, WSSC 73447

Compiled Score:

CroppMetcalfe has received 4.5 out of 5 stars based on 107 customer surveys conducted through GuildQuality.
5
75
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18
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6
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Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
02/04/2021

“See comment below”

Review by
01/30/2021

“I used Fab Electric in the past, and after the company was sold to Cropp Metcalf, I used thre Fab electricians thru Cropp. The service was identical, so I would say, that at least from my limited experience they are reliable, professional and efficient.”

Review by
01/21/2021

“They have a fantastic service, from people who picked up the phone from the start to the technicians who came and done the job, everything was perfect.”

Review by
01/21/2021

“The CroppMetcalfe pest control exterminator who came several times provided me with exceptional service.”

Review by
01/20/2021

“Ricky Miller was very professional and gave straight-up advice. No games, just friendly advice.”

Review by
01/15/2021

“HVAC is much better than plumbing division in customer contact, ime.”

Review by
01/11/2021

“CroppMetcalfe met and exceeded my expectations with their promptness on scheduling a regular service for ongoing maintenance.”

Review by
11/20/2020

No review comments provided

Review by
11/20/2020

No review comments provided

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

“The plumber was very helpful. He explained things well and showed me what he was doing.”

Review by
11/14/2020

No review comments provided

Review by
11/14/2020

“I would like to recognize Frank Morgan for his exceptional service”

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

“All inter-actions with Techs and Phone contacts have been excellent”

Review by
11/05/2020

“Rear outside hose Spicket repair was done satisfactorily”

Review by
11/04/2020

“They came on time, knew in advance what needed accomplishing and had all the right tools. The job was done exceedingly well and they did not leave any mess. I always feel I can trust CroppMetcalfe with all my plumbing issues knowing that I will receive the best and honest advice.”

Review by
11/04/2020

“The plumbers didn't install the bidet properly and it leaked later. The person who came to fix it charged me for extra money. The service was way too expensive.”

Review by
10/23/2020

“They met all my expectations.”

Review by
10/22/2020

No review comments provided

Review by
10/22/2020

“I have found them to very reliable when I have needed them and for routine maintenance. They have done well on the routine and the big jobs.”

Review by
10/22/2020

“They did what they were supposed to do.”

Review by
10/22/2020

“Everyone that I came into contact with did a great job.”

Review by
10/22/2020

“They met or exceeded my expectations as they were very responsive, able to book service on short notice. The work was done to expectations.”

Review by
10/22/2020

“They met all of my expectations.”

Review by
10/22/2020

No review comments provided

Review by
10/22/2020

“I do not remember the gentleman's name.”

Review by
10/22/2020

No review comments provided

Review by
10/22/2020

“I would like to recognize the technician.”

Review by
10/22/2020

“I would like to recognize Chris and Junior, I requested them initially, but they sent someone else.”

Review by
10/21/2020

“They generally met all of my expectations.”

Review by
10/21/2020

No review comments provided

Review by
10/15/2020

“Good service”

Review by
10/15/2020

“CroppMetcalfe fixed my plumbing issue that was made worst after a visit of a plumber from another company. CroppMetcalfe responded promptly, explained the problem and resolved the issue. I appreciate the experience and integrity of the plumber that was sent to my home that day.”

Review by
10/14/2020

“Easy to schedule appointments. Technicians are dispatched within a designated timeframe and notify customers of their arrival a half hour in advance. Efficient and professional service.”

Review by
10/14/2020

“Raymond Neal did an excellent job in replacing the spicket on the outside of my home. He installed a frost free hose bib on the outside and provided a control knob on the inside for easy access. no one will need to go in the crawl space under the house if there is another leak.”

Review by
10/14/2020

“I've had CroppMetcalfe come by to handle issues relating to my AC, drains & pest control. In each instance, beginning with the customer representatives scheduling my appointments, it's clear that CroppMetcalfe is best in service. They are professional, courteous & experts in their field who never assume the customer understands what they do. They take the time to provide a thorough explanation of the service, what needs to be done and the next steps to keep your home safe. They do this in a way that is not overwhelming, ensuring they are meeting your needs.”

Review by
10/14/2020

“Work done professionally as scheduled.”

Review by
10/14/2020

“Great service”

Review by
10/14/2020

“CroppMetcalfe answers my calls and fulfills my plumbing needs.”

Review by
10/14/2020

“Excellent service and workmanship”

Review by
10/14/2020

“I will not recommend CroppMetcalfe to anyone I know. I had two scheduled appointments with them to have plumbing work done and they cancelled on me both times on the morning of each appointment. Their actions are so unprofessional.”

Review by
11/16/2019

No review comments provided

Review by
11/16/2019

No review comments provided

Review by
10/15/2019

No review comments provided

Review by
10/15/2019

“4.5 rating”

Review by
10/01/2019

“I do not know any of their names, they just came in and did the work.”

Review by
10/01/2019

No review comments provided

Review by
10/01/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

“My tech for my appointment was very polite, kind and on time if not early. Excellent service.”

Review by
09/30/2019

“Service has always been prompt and professional”

Review by
09/30/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“Problem has re emerged.”

Review by
09/22/2019

No review comments provided

Review by
09/21/2019

“CroppMetcalfe met my expectations.”

Review by
09/21/2019

“I do not remember their names. The main person doing the insulation was very professional and knew what he was doing.”

Review by
09/21/2019

“I would like to recognize the technician for exceptional service.”

Review by
09/21/2019

No review comments provided

Review by
09/21/2019

“The installation of my furnace.”

Review by
09/21/2019

“Not in this particular project.”

Review by
09/21/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“customer service”

Review by
11/19/2018

“CroppMetcalfe met my expectations.”

Review by
11/16/2018

“Always responded timely to our requests for service; this is much appreciated!”

Review by
11/12/2018

“I would like to recognize the plumber for his exceptional service.”

Review by
11/12/2018

“CroppMetcalfe met my expectations and exceeded them with the work that was done. It was done well and has served its purpose and it works.”

Review by
11/12/2018

“It was a pleasant experience.”

Review by
11/12/2018

“I was satisfied with the workmanship of the master shower.”

Review by
10/31/2018

“They have done a lot of work for me. They installed furnace installed, a hot water heater, and did some duct work. They have also done some pest control for me.”

Review by
10/30/2018

“I can't recommend anyone in particular because all of them are good. They have done a beautiful job.”

Review by
10/30/2018

“The whole team was incredible. Two guys came out initially to diagnose our problem and they were amazing. The head guy was also good. They were all superb.”

Review by
10/29/2018

“I strongly agree they were good.”

Review by
10/29/2018

No review comments provided

Review by
10/29/2018

“Yes. They were prompt, helpful, informative, and neat.”

Review by
10/29/2018

“They exceeded in friendliness.”

Review by
10/29/2018

“They were very timely. They were there when they said they would be there. They also sent out reminded before heat or air conditioning season about tune ups and always got that done in time.”

Review by
10/28/2018

No review comments provided

Review by
10/26/2018

“Bert Russell went above and beyond with his service. Her Insurance company would not pay for the entire sewage back up so he gave her pointers on how to pay for the work. He suggested a loan with Wells Fargo. Most of her problems as to why the company had to come out was because of previous plumbing problems before she bought the house with a prior owner,”

Review by
10/26/2018

“They met expectations with everything.”

Review by
10/23/2018

No review comments provided

Review by
10/22/2018

“I would agree that I would recommend CroppMetcalfe to others.”

Review by
10/22/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/19/2018

“They met all of my expectations.”

Review by
10/18/2018

“They exceeded our expectations in fixing the problems.”

Review by
10/18/2018

“I am satisfied with the way they Identified and diagnosed what caused the problem.”

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

“I am satisfied with Paul Macklewee, who I have become friends with over the years. He is coming in November to check the heating. I have to tell him about a problem that I tried to tape up myself, so he can hear it and see what is wrong.”

Review by
10/18/2018

“Helping put in a new exhaust pipe for the Dryer!”

Review by
10/18/2018

No review comments provided

Review by
10/17/2018

“the woman I spoke with on the phone about scheduling was extremely helpful - we were in the process of one issue and had a previously scheduled annual maintenance call scheduled. She was able to combine those visits.”

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