Santhoff Plumbing Co.
3rd year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 220 Surveys
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Santhoff Plumbing Co. has received 5 out of 5 stars (A-rating) based on 220 customer surveys conducted by Best Pick Reports.
3rd year as a Best Pick Call
"Quality work, punctual technicians, and professionalism is the foundation Santhoff Plumbing was built on over 40 years ago. We aim to provide unparalleled customer satisfaction on every job, every time."

Joe Santhoff | President & Owner
Company Information
Services Offered
Santhoff Plumbing installs and repairs a wide variety of plumbing fixtures, including garbage disposals, faucets, sinks, ice makers, showers, toilets, and bathtubs. The company also services water heaters, sewers, drains, gas dryers and stoves, and outdoor kitchens.
Company History
Santhoff Plumbing was founded in 1974. The local company provides plumbing services for residential and commercial customers.
Distinctions
President Joe Santhoff is a Master Plumber.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Licenses
M-7948
Areas Served
Cypress, Katy, Bellaire, Houston
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“It's been a while. I liked that they came on a holiday. They came after hours and they were here immediately. They came highly recommended. Our regular plumber wouldn't come because it was a strange hour, and they came right away. We had a sewer backup and they worked really hard. I would grade the overall experience with an A+.”

“It was great. I liked that they showed up when they were supposed to, they did what they were going to do, and they were out. And the next time they scheduled, they came out, and everything went just as smooth. I'm remodeling a townhome, and they replaced all the valves, tore the tubs out, installed them with shower basin tubs, and replaced the vanities. I would grade the overall experience with an A+.”

“I like Joe, the owner, and we've used him for quite some time. I liked the personal service, guaranteed time arrival, and primarily, the quality of service. I just think they are wonderful. In the past, they've done major to minor work for me. I would grade the overall experience with an A+.”

“I liked that they were on time and did what they said they would. We call them all the time, so they have done all kinds of things for us over the last year. I would grade the overall experience with an A+. They were great.”

“That was a long time ago. No complaints with the company. They did excellent work and would recommend them.”

“I've used Santhoff Plumbing Company for about 20 or 30 years, and we have always been satisfied with the quality of the work, and the competence of the workers, and the courtesy, and the reliability of the company. I will give them an excellent reference.”

“I enjoyed working with Mr. Santhoff. I enjoy his company. He's got a great little company. He's done so much. I had a leak in my restroom in the office and the water was in the walls for probably some years. They took the urinal down, found the leak, and the people came and remediated the area. Then they came and put the plumbing back in, and changed all the pipes in the walls because they were eroded. I would grade the overall experience with an A. I had no issues at all.”

“I liked that they came right away. They fixed a leaky pipe. I would grade the overall experience with an A+.”

“It was positive because of Patrick, the plumber. He was so nice. We live in an older home, and I've had plumbers in the past just say, 'You need to replace the whole thing.' But he actually fixed everything. He didn't try to sell me other stuff, and that was the first time he came out. Since then, we've had him put in a water heater, and he's going to help with redoing a bathroom. We're really pleased with him. He's so good. He has also done drain/sewer work in the past. It was a non-draining washing machine, and he fixed it. I would grade the overall experience with an A+. I have a business, and although they don't do commercial work, they did come out and cleared a drain in my commercial building, and it was on a weekend. And they don't try to sell you some plan, or whatever, or anything. They were very good.”

“The experience was very good. I liked that they knew what they were doing. They replaced a valve on a toilet that I was having problems with that nobody else could fix. In the past, they installed those toilets originally for me. I would grade the overall experience with an A+.”

“I've had nothing but positive from them. They were referred to me by a friend who's used them forever, and they have always done a very good job for me. The last time, they fixed a leak. I would grade the overall experience with an A+. I already have recommended them.”

“They backed everything. They were knowledgeable. They walked me through all of my options. They were courteous. They spent time on the phone to figure out what my needs were and what I needed. When one of the parts they used, it was a small thing, but it cracked and I had a water gusher in the house, they totally fixed it without question. They've done a lot of my work. It started out when they replaced two hot water heaters, and I was told by another plumber that they didn't make those kinds anymore. I was able to spend a lot of time on the phone with the man. He's so knowledgeable. We talked about the pros and cons. They did some miscellaneous jobs, but the biggest job was they replaced every pipe in my entire home. I would grade the overall experience with an A+.”

“I liked that they were quick and efficient. They replaced the pipe in the kitchen, the P-trap pipe, and the little drain spout that goes with it. This is the first time I've used them. I would grade the overall experience with an A+.”

“I've used them a couple of times and we like them. I liked that Santhoff Plumbing shows up when they're scheduled. And the particular individual that has been here the last few visits is really good. The most recent work was they put in a new water heater. I would grade the overall experience with an A+.”

“I like that they always solved my problems, and they are very pleasant. In the past, they've replaced faucets, have repaired leaks, and have found stoppages. I would rate the overall experience with an A+.”

“It was positive because of the quality of the work. They did plumbing work for me, fixed a leak. I would grade the overall experience with an A+.”

“I liked that he was on time. He made sure he put on those shoe protectors to not track mud in the house, so I appreciated that. He finished the work, and everything's good. He replaced all the valves in all the sinks in the restrooms and kitchen in our house. I would grade the overall experience with an A+.”

“I liked that they installed a toilet for me. They did a really good job. They were efficient, and they did it in time. I would grade the overall experience with an A+.”

“I liked that they give good service. In the past, they have done all kinds of plumbing work for me. They've plumbed houses, done remodeling jobs, small repairs, and big jobs. I've known them for 25 to 30 years. They have done a lot of stuff. They have also done drainage/sewer work lots of times for me in the past. I would grade the overall experience with an A+.”

“I liked that they did what they said they were going to do when they said they were going to do it. I would grade the overall experience with an A+.”

“I can't remember what they've done for me. I would grade the overall experience with an A.”

“I had a very good experience with them. We use them all the time. It was a good experience because they are always on time. When they say they are going to be there, they are going to be there, and when they don't, something is not right. They have done all kinds of plumbing for us. I would grade the overall experience with an A. I recommend them all the time.”

“I did not deal with them. It was at our rental property, and it would have been my husband, but he never said anything negative. They might have done some general plumbing work. I would grade the overall experience with an A.”

“It was about six months ago. They were good, and it was the second time I've used them. I wouldn't have called them back if it wasn't positive. They worked on a water heater. I would grade the overall experience with an A.”

“They were very nice and very knowledgeable. They did residential plumbing work for me. I would grade the overall experience with an A.”

“I liked that they are very prompt and attentive. They changed out my water filter and something else that I can't remember at this time. I would grade the overall experience with an A.”

“They did some work for us a quite a while ago. I liked that they told me exactly what they were doing. They were on time. They were polite. It took them a pretty short time to do the job, and it was fine. They installed a new sink, a garbage disposal, and faucet. I would grade the overall experience with an A.”

“I put in a call and I have someone coming back today. The toilet that was fixed has started another problem, so they are coming back out. I would grade the overall experience with an A-.”

“They did a good job. I liked that everything they do was real professional, showed up on time, and they didn't shortcut any of the work. Real professional guys. In the past, they replaced all of the piping under the slab and out to the sewer line., They did quite a bit of work for us. It took them about a week and a half, but it wasn't their fault. They did a good job. I would grade the overall experience with an A.”

“It was positive because they put in a faucet in the kitchen. They were real nice, and they did it really quick. And I told them about another little issue that we didn't call in about, and they went over and looked at it. They were just real nice. And then I had a new washing machine that was coming in on a different call, and I asked them to make sure the drain line was clear. They did a real good job, real quick. So, I would recommend Santhoff to anybody who ever ask me. I would grade the overall experience with an A.”

“I liked that they did the job they said they would do. They did general plumbing for me. I would grade the overall experience with an A.”

“We're always very happy with them, that's why we call them.”

“I can't remember, it was a year ago. They came on time, they did the work and left. No issues. If I remember correctly, it was insulation. I would grade the overall experience with an A.”

“They were fine. I would grade the overall experience with an A.”

“I liked that they did the job that I asked of them. They did it efficiently and quickly. They tested the gas connection, and verified that it was very safe and not leaking any natural gas into the house. I asked them to change a gas valve that leads into a dryer. The gas line was almost hitting the dryer, and I wanted the gas valve to be changed to a 90-degree gas valve to keep the gas line from hitting the back of the dryer. I would grade the overall experience with an A-.”

“It was positive because they came out quickly, and they were pleasant. They did a good job. They replaced a pipe for me that had burst. This was the first time I've used them. I would grade the overall experience with an A.”

“I had a positive experience.”

“They've done a lot of work for us. Over the years, they have done typical plumbing work. We had them do some leaks, which have happened several times, and they've taken care of that. They've replaced toilets in our residence. I would rate the experience with an A. I've used them for about ten years.”

“No complaints and would recommend them.”

“It was a positive experience.”

“I liked that they seemed knowledgeable. I would grade the overall experience with an A.”

“It was a while back. I liked that Santhoff Plumbing showed up when they said they would. They did exactly what they said they were going to do. I could sense that they weren't trying to upsell me on anything that I didn't need. I had a problem with one of the bathroom sinks, and he replaced a couple of things on the sink. It was general plumbing. They replaced a couple of faucets. I would grade the overall experience with an A+.”

“They're competent, friendly, and a wonderful plumbing company. We bought a new washing machine, but our lines weren't correct, so we were told to call a plumber to fix the connections. Santhoff said, 'Well if we're there, we can go ahead and install the washer,' and they did. I'd say they get an A+. I've used them before, and they're fantastic.”

“They were very honest and professional. We had leaks in our house and in my office; they were able to detect both. They did what they promised. They're an A+ company. They're wonderful, my wife loves them, and we'd highly recommend them.”

“They've done a lot of work for us, but this time they did bathroom plumbing. They earned an A+.”

“We always use Santhoff. They spent days on a major plumbing job for our kitchen. I'd give them an A rating.”

“We always use them. They did a major plumbing job for our kitchen that took days. I'd give them an A.”

“They installed a pot filler. I guess an A, or A+. I would recommend them again.”

“They put in a new gas line for a ceramic tub. A+ for them.”

“Santhoff Plumbing did some work for me. I used them because, believe it or not, they're the plumbing company that did the original plumbing on this house 50-some-odd years ago. I called them because my sink was stopped up. I've been using them for a while because they did the original work. They would be an excellent, A, as far as I'm concerned.”

“I've had several jobs done by them, so every time they come in, they give me a bid, come, and do the work, and when they're done, the work is good. They give us a really good warranty. When they leave, you feel like you don't have to worry about what your problem was or whatever they fixed. Most recently, they installed a shower pan and replaced some of the plumbing for my shower. I would rate them an A. They were excellent, they took care of whatever issues we had at the time, and they found some other issues that we had.”

“They're dependable, they do very good work, they know what they're doing, and they're knowledgeable. They're professional too. They come in with covers over their shoes, keep the area clean, pick up after themselves, and follow up on issues if something needs to be ordered. They find the product, they follow up, and they call you back. They've done some work at my mother's home, and they did excellent work there—good diagnostic work and good physical work. The people are all very pleasant. They put in a new water heater. They also put in a water filter for a whole home when we first moved in. They've done some minor plumbing repairs and changed handles on fixtures. They investigated trying to repair a sink for me that was damaged when we first moved in. For my mother, they did some diagnostic work to find a leak and were able to fix that. They've done quite a bit of work for me, and I recommend them to people. I would give them an A.”

“I liked that Santhoff Plumbing did their job quickly and efficiently. They had to do our disposal and our shower upstairs. I'd give them an excellent rating.”

“A friend suggested Santhoff Plumbing, so I chose them. I used them for basic plumbing work. I'll give them an excellent grade.”

“Santhoff Plumbing came out and fixed the problem. They had to replace a disposal for me. I chose them because of my neighbor. They get an A.”

“Santhoff Plumbing did a great job. They've done other work for us as well. They replaced a hot water heater and also did some outdoor plumbing for us. They were referred to me by someone else who's a contractor I know who uses them and has for a long time. I'd give them an A.”

“Santhoff Plumbing did a very good job. They showed up on time and fixed it for us. They fixed a toilet upstairs. We've been using them for ten years. They get an A.”

“It was four or five months ago. Santhoff Plumbing installed a kitchen and bathroom faucet for me. They were recommended by another plumber. I'd give them an A.”

“Santhoff Plumbing was fine. I like that they'd worked for us before. They changed out a bathroom faucet. I chose them because they do work in the area. I'll rate them A.”

“I liked Santhoff Plumbing's responsiveness. They've done quite a bit of work. I've had them out a few times. They unclogged a sink, fixed a faucet, checked on my water heaters, and installed two sprinkler hose faucets on the side of the house. Their customer service was good. They'd get an A.”

“Santhoff Plumbing were efficient and clean. They put in a new water heater. Someone referred us to them, and that's how we found them. They're an A.”

“Santhoff Plumbing was very good. They were able to go out of their way to accommodate us. They had to put in a new faucet. We've always had them since we moved in here. We got them through the neighbors. Their customer service is very good. They get an A.”

“Santhoff Plumbing was punctual. They were in uniforms, they were clean, and they kept the area cleaned up around themselves. They were nice. I enjoyed working with them. They came in and stopped a sink in the kitchen. I'd used them before. Their customer service was fine. I'd rate them an A.”

“Santhoff Plumbing showed up on time. They were efficient, did the job nicely, and installed a kitchen sink for me recently. They were recommended to me by another company. I'd give them an A.”

“I liked Santhoff Plumbing's service. Everything was done in a timely manner; it didn't take long. There was a slab leak, so they had to replace some of the plumbing and do some re-piping. Their customer service was very good. I'll give them an A. I have no complaints.”

“I've used them for many years. I like their prompt service. They come out and fix it the first time. They stand behind their product, and they stand behind their work. I've had everything done from underground pump replacement to fixed spigots to hot water heaters put in. They get an A.”

“They came, they were on time, they were here when they said they would be here, and they did a professional job. I had a water leak in my water heater, so they first had to shut the leak and then had to replace the water heater. It was my first time using them. I would give them an A.”

“It was very quick, and they did a good job. They replaced a kitchen faucet. I would grade them an A.”

“They did a good job, cleaned up after themselves, and it was great. They put in new faucets, a garbage disposal, and some shut-offs under the sink. We had used them before. They get an A from me.”

“I think their plumber was good, and they were responsive and on time. I just liked them, and they seemed to know what they were doing. They fixed a shower pan leak, looked for problems with the hot water heater, and looked for a gas leak. I'd used them once before, which prompted them to come back for this visit. They were recommended by a friend. I would give them an A.”

“It was positive in the service, and they worked very clean. They were here doing some plumbing repairs. I've used them for a couple of years now. They're an A.”

“They installed a disposal for me. I'd used them in the past before for a remodel job about eight years ago. I've also had them come in to repair a tankless water heater, and they're real good. They came real early in the morning one time. I would rate them A.”

“They did several jobs for us, but one of the big ones they did was a kitchen for us. They completed the work on time and to my satisfaction. Not only did they complete the work, but also, they did a few extra things they didn't charge me for to make sure the house was up to code, so that also made me happy. Our general contractor suggested them because he works with them. I would give them an A.”

“I've been using them for quite a few years. They replaced a pipe that went all the way across my house. I had a leak, and they replaced the pipe. They came in and worked on my commode and my shower. The workers were good. That's why I keep going back to them. They're an A company.”

“They're thorough, and they called in advance. They did a repair on a bathtub thing. It was very positive.”

“I've used them many times. They just installed a kitchen faucet for me. They did a great job. I've been using them for several years. I would give them an A.”

“We had Santhoff Plumbing come out to do a sink in the bar area. Everything went great. They're good people. I'd definitely recommend them. They'd be an A.”

“Most recently, I called Santhoff Plumbing out to replace some toilets. It didn't take them very long. They had good customer service. They get an A.”

“Santhoff Plumbing re-piped our house, basically. They did a few other odd jobs, so all in all, the whole thing was about four days. Their customer service was very good. I would definitely recommend them to a friend. They're an A.”

“Santhoff Plumbing did some work a while back. They came here to check on my plumbing. It's been a long time, but they did OK. I don't have any complaints. They did what they were supposed to do. I had some other stuff done after they left. I would recommend them to a friend. I'd give them an A. They did good.”

“I've used Santhoff Plumbing a number of times since 2001. They were used by a contractor when we did an addition to the house, and we've had them do additional things since then. I've been pleased with the service. I find the father and son to be, in a way, old school about doing things right, following up, and being professional, so I keep using them. I recommend them to other people. I'll give them an A.”

“Santhoff Plumbing are efficient and to the point. They will explain things to you. They changed the pilot light on the water heater. He was very nice. It was Mr. Santhoff that came out to the house. I'll grade them an A.”

“Santhoff Plumbing is fabulous. They're very, very good—the top plumbers in the city. I've used them for about 30 years, and everything they've ever done for me has been first-rate. Everyone is always 100 percent pleased with their work. They're top of the line. They're excellent, and they do a first-class job.”

“I'm ecstatic—Santhoff Plumbing is over the top. They fixed some work that our contractor did in the bathroom, and they've unclogged drains. They're always on time and very neat—A+.”

“Santhoff Plumbing was awesome. I felt like I was given a mini plumbing education, and when they finished their work, they checked the whole house for leaks and told me ways to keep the problem from coming back. They were on time. I just had a really good experience. They replaced the toilets because they kept clogging up. I would give them the highest rating.”

“Santhoff Plumbing was perfect. They were recommended to me by the management in my building. I had a metal mesh hose that broke and created a flood in my apartment. They came and were there the next day. They were efficient, neat, and personable. I had no problem. I would give them an A, and the next time I have an issue, they're the ones I'm calling.”

“I thought the plumbers were very pleasant. They were very polite, and they were helpful. I intend to use them again when I need to. I feel confident that they did good work. They laid a gas line partially underground for me. I had to reroute it outside the house, so they did it according to code; there are no shortcuts in that. I had a big stoppage in my sink—a clog that was pretty bad—and they came out and fixed that. I'd give them an A.”

“They always show up when they're supposed to and deliver what they say they will. They do a lot for us. The last time they came, they changed out a gas line. Their customer service was excellent. I would give them an A.”

“I like that Santhoff Plumbing got to the bottom of the problem really fast. They had to troubleshoot why I wasn't getting water pressure out of one line. They're A+.”

“Santhoff Plumbing was great. They had to make a line for us. I've been using them for years. I heard of them through a friend 15 to 20 years ago. I'd give them an A.”

“I think Santhoff Plumbing is very knowledgeable at what they do. They're very prompt, and they come when you ask them to. They're just kind, fun, nice, and great at their work; they're people we just like to have around. We had to have pipes taken to the street, so we had to have tunneling done. I'd absolutely recommend them to a friend, and I'd absolutely give them an A.”

“The service technician was very thorough and friendly, and he went out of his way to make sure the job was done correctly. They changed out a leaky faucet. I would grade them as an A.”

“Everyone that I spoke with was very friendly, and then when they came out, they were very nice and helpful. I really like using them. I had a leaky faucet, and they replaced it. I've used them before, and I will use them again. I would rate them as an A.”

“Santhoff Plumbing was thorough, they knew what they were doing, and they were respectful. They were great. We had some plumbing issues that they addressed for us. Then, I talked to them about moving some plumbing fixtures, and they were very knowledgeable and really good. I would give them an A.”

“Santhoff has been doing my plumbing for 40 years—that's how satisfied we are.”