Santhoff Plumbing Co.
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Santhoff Plumbing Co. has received 4.8 out of 5 stars based on 239 customer surveys.
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3rd year as a Best Pick Call
"Quality work, punctual technicians, and professionalism is the foundation Santhoff Plumbing was built on over 40 years ago. We aim to provide unparalleled customer satisfaction on every job, every time."

Joe Santhoff | President & Owner
Company Information
Services Offered
Santhoff Plumbing installs and repairs a wide variety of plumbing fixtures, including garbage disposals, faucets, sinks, ice makers, showers, toilets, and bathtubs. The company also services water heaters, sewers, drains, gas dryers and stoves, and outdoor kitchens.
Company History
Santhoff Plumbing was founded in 1974. The local company provides plumbing services for residential and commercial customers.
Distinctions
President Joe Santhoff is a Master Plumber.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Cypress, Energy Corridor, Katy, The Villages, Bellaire, Houston
Address
6330 Alder Drive
Houston, TX 77081
Licenses
M-7948

Compiled Score:

Santhoff Plumbing Co. has received 4.8 out of 5 stars based on 239 customer surveys.
5
202
4
28
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5
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/10/2018

No review comments provided

Review by
10/03/2018

“Santhoff Plumbing Company is very communicative.”

Review by
10/01/2018

No review comments provided

Review by
10/01/2018

No review comments provided

Review by
09/27/2018

“they did every they said they'd do v good service.”

Review by
09/27/2018

“They exceeded my expectations in their timely response when I had an emergency.”

Review by
09/27/2018

“They found problems that I knew were there, but I was unable to locate.”

Review by
09/27/2018

“I don't remember their names, but I would like to recognize the two guys that came out for their exceptional services.”

Review by
09/27/2018

“I have used another plumber before, and they are more affordable and do as good if not a better job. They also recommended a product for me, and actually had it on the truck and installed it.”

Review by
09/27/2018

“They delivered in every promise and I am overall satisfied.”

Review by
09/19/2018

“I would like to recognize both of the men that came out for their exceptional service. They were both very nice.”

Review by
09/19/2018

No review comments provided

Review by
09/19/2018

“The crew was great. Jose, in particular, was great.”

Review by
09/19/2018

No review comments provided

Review by
09/18/2018

No review comments provided

Review by
09/17/2018

No review comments provided

Review by
09/17/2018

“Santhoff Plumbing Company met and exceeded my expectations because they are always good, had this one problem with a toilet. It is a good quality toilet.”

Review by
09/12/2018

“The two workers explained the job well, worked hard, and went over and above to make me satisfied.”

Review by
09/12/2018

“My expectations were met in all areas.”

Review by
09/12/2018

“Santhoff Plumbing Company met and exceeded all of my expectations.”

Review by
09/12/2018

“They were very timely, which I appreciated. They arrived when they said they would and finished quickly.”

Review by
09/10/2018

No review comments provided

Review by
09/06/2018

“Manny has always done a good job & great with follow through.”

Review by
09/06/2018

No review comments provided

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

“Jose B. does a great job. He's conscientious, patient, careful in his work. We really appreciated him.”

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

“They met my expectations with being efficient and timely.”

Review by
09/05/2018

“They exceeded my expectations with the time it took them.”

Review by
09/05/2018

“Santhoff Plumbing Company met and exceeded my expectations in all areas.”

Review by
09/05/2018

“There were two jobs that were done this time on two different days. The first job was done by a young man, I don't recall his name. He was very sick and he still stayed and worked on putting in a shower valve, which was up on my second floor outside. The heat and humidity has been terrible here in Texas. That young man I think his name was Lewis, he really went above and beyond. The second young man doing the water heater, his name was Manny. He was a great plumber and I can't say enough about him as well. I happen to have James Santhoff do some work in my home on a shower panel before he was a supervisor, he did a terrific job. I will always recommend Santhoff Plumbing to all of my family and friends.”

Review by
09/05/2018

“They did a very simple job for me.”

Review by
09/05/2018

“They met my expectations because their price was competitive, their delivery was on time, and the quality was very good.”

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

“excellent service”

Review by
09/05/2018

“I am a decorator and live in a high rise and know what a pain it can be, but Santhoff does the best job of quality and safe workmanship. I personally would use no one else as I trust them. Also, recommend them to everyone without thinking twice!”

Review by
09/05/2018

“I would recognize Jason for exceptional service. He came out on the 20th. He was very professional. I would also recognize the person who helped me in the office. He answered all of my questions and got everyone out there. I believe his name is Nicholas.”

Review by
09/05/2018

“They are very professional and as far as price it is very fair. They are very responsive and when I call someone is here. One time I called on a weekend and they weren't able to get to me until Monday morning, but he helped me through my situation to stop any further damage that might have happened. They are just very responsive and very helpful people. I've been very pleased.”

Review by
09/05/2018

“Santhoff Plumbing Company met and exceeded my expectations in all areas except for installing the water filter and the high cost of a house visit.”

Review by
09/05/2018

“I was satisfied because they are responsive.”

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

“The technician worked on 2 different items and left each with an active leak when he thought he was done. I checked his work before he left and found both leaks. He fixed those but he should have trouble shooted his own work better and NEVER left the customer with 2 leaking plumbing sites.”

Review by
12/15/2017

“I liked that they did what they said they were going to do when they said they were going to do it. I would grade the overall experience with an A+.”

Review by
11/22/2017

“I enjoyed working with Mr. Santhoff. I enjoy his company. He's got a great little company. He's done so much. I had a leak in my restroom in the office and the water was in the walls for probably some years. They took the urinal down, found the leak, and the people came and remediated the area. Then they came and put the plumbing back in, and changed all the pipes in the walls because they were eroded. I would grade the overall experience with an A. I had no issues at all.”

Review by
11/22/2017

“I had a very good experience with them. We use them all the time. It was a good experience because they are always on time. When they say they are going to be there, they are going to be there, and when they don't, something is not right. They have done all kinds of plumbing for us. I would grade the overall experience with an A. I recommend them all the time.”

Review by
11/22/2017

“I believe they listened to what my needs are. Their price is very competitive and they are very professional. They came out and did some pipe repair work at my house, and also at my parents' house. I would give them an A+.”

Review by
11/22/2017

“It was positive because of the quality of the work. They did plumbing work for me, fixed a leak. I would grade the overall experience with an A+.”

Review by
11/22/2017

“Santhoff did plumbing for us because we had a bathroom leak. I would grade the overall experience with a B. It was good, but I felt it was a bit expensive.”

Review by
10/16/2017

“I liked that they were on time and did what they said they would. We call them all the time, so they have done all kinds of things for us over the last year. I would grade the overall experience with an A+. They were great.”

Review by
10/16/2017

“It was about six months ago. They were good, and it was the second time I've used them. I wouldn't have called them back if it wasn't positive. They worked on a water heater. I would grade the overall experience with an A.”

Review by
10/16/2017

“I liked that they were competent. They were responsive. They had good plumbers on their staff and cared about their work. They re-plumbed the whole house for me. I would grade the overall experience with an A-. The minus part is that they were a little pricey.”

Review by
10/16/2017

“It's been a while. I liked that they came on a holiday. They came after hours and they were here immediately. They came highly recommended. Our regular plumber wouldn't come because it was a strange hour, and they came right away. We had a sewer backup and they worked really hard. I would grade the overall experience with an A+.”

Review by
10/16/2017

“I liked that he was on time. He made sure he put on those shoe protectors to not track mud in the house, so I appreciated that. He finished the work, and everything's good. He replaced all the valves in all the sinks in the restrooms and kitchen in our house. I would grade the overall experience with an A+.”

Review by
10/16/2017

“I've used them a couple of times and we like them. I liked that Santhoff Plumbing shows up when they're scheduled. And the particular individual that has been here the last few visits is really good. The most recent work was they put in a new water heater. I would grade the overall experience with an A+.”

Review by
10/16/2017

“They were very nice and very knowledgeable. They did residential plumbing work for me. I would grade the overall experience with an A.”

Review by
10/16/2017

“I liked that they came right away. They fixed a leaky pipe. I would grade the overall experience with an A+.”

Review by
10/16/2017

“I liked that they didn't try to gouge me. They replaced a shower faucet for me. I would grade the overall experience with a B.”

Review by
10/16/2017

“They repaired a leak. Everyone was very nice and they fixed the problem. It was so long ago, I can't recall. I would grade the overall experience with a B+.”

Review by
10/16/2017

“It was good, just expensive. I liked that they were good workers. They did general plumbing work. I would grade the overall experience with a B. I would recommend them if the price was lower.”

Review by
10/11/2017

“I liked that they are very prompt and attentive. They changed out my water filter and something else that I can't remember at this time. I would grade the overall experience with an A.”

Review by
10/11/2017

“I liked that they installed a toilet for me. They did a really good job. They were efficient, and they did it in time. I would grade the overall experience with an A+.”

Review by
10/11/2017

“I like that they always solved my problems, and they are very pleasant. In the past, they've replaced faucets, have repaired leaks, and have found stoppages. I would rate the overall experience with an A+.”

Review by
10/11/2017

“I can't remember, it was a year ago. They came on time, they did the work and left. No issues. If I remember correctly, it was insulation. I would grade the overall experience with an A.”

Review by
10/11/2017

“I put in a call and I have someone coming back today. The toilet that was fixed has started another problem, so they are coming back out. I would grade the overall experience with an A-.”

Review by
10/11/2017

“The experience was very good. I liked that they knew what they were doing. They replaced a valve on a toilet that I was having problems with that nobody else could fix. In the past, they installed those toilets originally for me. I would grade the overall experience with an A+.”

Review by
10/11/2017

“It was positive because they came out quickly, and they were pleasant. They did a good job. They replaced a pipe for me that had burst. This was the first time I've used them. I would grade the overall experience with an A.”

Review by
10/11/2017

“I liked that they were quick and efficient. They replaced the pipe in the kitchen, the P-trap pipe, and the little drain spout that goes with it. This is the first time I've used them. I would grade the overall experience with an A+.”

Review by
10/11/2017

“It was positive because they always come when they say. They do a good job and they are reasonably priced. In the past, they have done some drainage work and some plumbing work for me. I would grade the overall experience with an A.”

Review by
10/11/2017

“It was positive because they were quick and reasonably priced. They've done several things for me, flushed the plumbing lines, changed a kitchen faucet, fixed the bathroom tub. They've done multiple things for me. I would grade the overall experience with an A.”

Review by
10/11/2017

“I liked the good quality work and reasonable price. They came on a couple of occasions to repair some leaks inside the tile in the shower and then some more general plumbing stuff. I would grade the overall experience with an A-.”

Review by
10/11/2017

“I did not deal with them. It was at our rental property, and it would have been my husband, but he never said anything negative. They might have done some general plumbing work. I would grade the overall experience with an A.”

Review by
10/11/2017

“They've done a lot of work for us. Over the years, they have done typical plumbing work. We had them do some leaks, which have happened several times, and they've taken care of that. They've replaced toilets in our residence. I would rate the experience with an A. I've used them for about ten years.”

Review by
10/11/2017

“I like Joe, the owner, and we've used him for quite some time. I liked the personal service, guaranteed time arrival, and primarily, the quality of service. I just think they are wonderful. In the past, they've done major to minor work for me. I would grade the overall experience with an A+.”

Review by
10/11/2017

“They did some work for us a quite a while ago. I liked that they told me exactly what they were doing. They were on time. They were polite. It took them a pretty short time to do the job, and it was fine. They installed a new sink, a garbage disposal, and faucet. I would grade the overall experience with an A.”

Review by
10/11/2017

“I liked that they give good service. In the past, they have done all kinds of plumbing work for me. They've plumbed houses, done remodeling jobs, small repairs, and big jobs. I've known them for 25 to 30 years. They have done a lot of stuff. They have also done drainage/sewer work lots of times for me in the past. I would grade the overall experience with an A+.”

Review by
10/11/2017

“It was positive because they were very efficient, they came out, they diagnosed the problem right away and they took care of it right away. I thought their pricing was pretty reasonable. It was very complicated, and they had a very small area to work in. I have rental property, and the drain taking all of the water out of the house had clogged up. So, they had to clear the drain from the whole townhouse and then they had to clear my drain. I would grade the overall experience with an A.”

Review by
10/11/2017

“I liked that they did the job that I asked of them. They did it efficiently and quickly. They tested the gas connection, and verified that it was very safe and not leaking any natural gas into the house. I asked them to change a gas valve that leads into a dryer. The gas line was almost hitting the dryer, and I wanted the gas valve to be changed to a 90-degree gas valve to keep the gas line from hitting the back of the dryer. I would grade the overall experience with an A-.”

Review by
10/11/2017

“It was a while back. I liked that Santhoff Plumbing showed up when they said they would. They did exactly what they said they were going to do. I could sense that they weren't trying to upsell me on anything that I didn't need. I had a problem with one of the bathroom sinks, and he replaced a couple of things on the sink. It was general plumbing. They replaced a couple of faucets. I would grade the overall experience with an A+.”

Review by
10/11/2017

“Absolutely positive on every side. They are a little more expensive, but it was worth it. I liked that they were on time; they had good products, and they did good work. I didn't have to call anybody back for anything. They've done plumbing work for me, fixed the kitchen faucet and replaced two toilets. I would grade the overall experience with an A. They called and got here quickly. I wasn't dissatisfied with anything.”

Review by
10/11/2017

“They did a good job. I liked that everything they do was real professional, showed up on time, and they didn't shortcut any of the work. Real professional guys. In the past, they replaced all of the piping under the slab and out to the sewer line., They did quite a bit of work for us. It took them about a week and a half, but it wasn't their fault. They did a good job. I would grade the overall experience with an A.”

Review by
10/11/2017

“It was great. I liked that they showed up when they were supposed to, they did what they were going to do, and they were out. And the next time they scheduled, they came out, and everything went just as smooth. I'm remodeling a townhome, and they replaced all the valves, tore the tubs out, installed them with shower basin tubs, and replaced the vanities. I would grade the overall experience with an A+.”

Review by
10/11/2017

“It was positive because of Patrick, the plumber. He was so nice. We live in an older home, and I've had plumbers in the past just say, ‘You need to replace the whole thing.’ But he actually fixed everything. He didn't try to sell me other stuff, and that was the first time he came out. Since then, we've had him put in a water heater, and he's going to help with redoing a bathroom. We're really pleased with him. He's so good. He has also done drain/sewer work in the past. It was a non-draining washing machine, and he fixed it. I would grade the overall experience with an A+. I have a business, and although they don't do commercial work, they did come out and cleared a drain in my commercial building, and it was on a weekend. And they don't try to sell you some plan, or whatever, or anything. They were very good.”

Review by
10/11/2017

“They backed everything. They were knowledgeable. They walked me through all of my options. They were courteous. They spent time on the phone to figure out what my needs were and what I needed. When one of the parts they used, it was a small thing, but it cracked and I had a water gusher in the house, they totally fixed it without question. They've done a lot of my work. It started out when they replaced two hot water heaters, and I was told by another plumber that they didn't make those kinds anymore. I was able to spend a lot of time on the phone with the man. He's so knowledgeable. We talked about the pros and cons. They did some miscellaneous jobs, but the biggest job was they replaced every pipe in my entire home. I would grade the overall experience with an A+.”

Review by
10/11/2017

“It was positive because they put in a faucet in the kitchen. They were real nice, and they did it really quick. And I told them about another little issue that we didn't call in about, and they went over and looked at it. They were just real nice. And then I had a new washing machine that was coming in on a different call, and I asked them to make sure the drain line was clear. They did a real good job, real quick. So, I would recommend Santhoff to anybody who ever ask me. I would grade the overall experience with an A.”

Review by
10/11/2017

“I can't remember what they've done for me. I would grade the overall experience with an A.”

Review by
10/11/2017

“NO ANSWER”

Review by
10/11/2017

“They were fine. I would grade the overall experience with an A.”

Review by
10/11/2017

“It was OK. I've used them before, sometimes good, sometimes mediocre. I would grade the overall experience with a B.”

Review by
10/11/2017

“It was real good. I liked that Santhoff, for the most part, are on time and professional with me. They let you know exactly what's going on,—the issue—and they explained it all to you. In the past, they have done plumbing on the toilet and the dryer system. The first time was definitely an A. The second time, it started with a B and ended up with an A. They rectified the problem. I definitely will use them again. They are going to be my go-to plumbing people. I would grade the overall experience with a B. The first time they came and the young man said to me, “I don't think you need this right now, and it's no charge.” And he explained to me why. The second time I called them to do something—I really forgot what it was—they came, did the job, and they were right on the money. They did it, and they left, and it was good. I had no issues with them, and everything worked out fine. I had an issue on this last time around, but then they fixed it. We ended up coming together and rectifying it and it all worked out.”

Review by
10/11/2017

“Everything went wrong, and what they did fix, wasn't fixed. I had to get somebody to come behind them and fix it. I hired them to fix some leaks in the house that I was selling, and I had inspections done, and there were things that needed to be done in the house, which were some pretty big issues. All I could get them to do is come out and give me estimates of what it would cost, and I just wanted them to fix it. So, they would say, ‘OK, well, we've got to do an estimate first.’ I said, ‘Well, OK, give me an estimate.’ And then they would give me an estimate, and the guys that gave me the estimates couldn't fix it. It was kind of a deadline in order to get the things fixed before the new people and us had closing. A couple of them were pretty big projects. They kept sending people. They would send the next guy out to repair it, and he would come in and look at it and goes, ‘That's a pretty big job.’ And I'll say, ‘Yeah, it’s going to take a few hours.’ He said, ‘I don't have but 2 hours and I've got another call that I've got to make, and I need a helper.’ I said, ‘OK, we'll schedule for tomorrow.’ The next day, they called and said they couldn't make it. Finally, I had about enough of it. They just did my gas lamps. I had a gas leak on the gas lamps by the front door. They did come out and did that, and I paid them for it. Then, they didn't come back. They couldn't finish anymore because that's all the time they had, and they had other things scheduled.”

Review by
10/07/2017

“We love Santhoff. I like that they are dependable and they are reasonably priced. I've had them out for several things, probably several times we had them out. I would grade the overall experience with an A+. I do recommend them.”

Review by
10/07/2017

“I've had nothing but positive from them. They were referred to me by a friend who's used them forever, and they have always done a very good job for me. The last time, they fixed a leak. I would grade the overall experience with an A+. I already have recommended them.”

Review by
10/07/2017

“I've used Santhoff Plumbing Company for about 20 or 30 years, and we have always been satisfied with the quality of the work, and the competence of the workers, and the courtesy, and the reliability of the company. I will give them an excellent reference.”

Review by
10/07/2017

“They were great. They are just honest, really good, and well priced. They did just general plumbing for me. I would grade the overall experience with an A+.”

Review by
10/07/2017

“They were fine. I liked that they are fast, efficient, and cheap. They fixed a busted pipe on the toilet. I would grade the overall experience with an A+.”

Review by
10/07/2017

“I liked that they seemed knowledgeable. I would grade the overall experience with an A.”

Review by
10/07/2017

“We're always very happy with them, that's why we call them.”

Review by
10/07/2017

“I liked that they did the job they said they would do. They did general plumbing for me. I would grade the overall experience with an A.”

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