Benjamin Franklin Plumbing
8th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Benjamin Franklin Plumbing has received 4.7 out of 5 stars based on 185 customer surveys.
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8th year as a Best Pick Call
"We provide a solution to our clients' plumbing problems on the first visit, using the highest-quality materials and equipment available. We do this while keeping the safety of your family and home a top priority."

Marvin Ohl | President
Company Information
Services Offered
Benjamin Franklin is a full-service plumbing repair and installation company specializing in water heater repair and replacement, tankless water heater installation, drain cleaning, gas and water leak repair, water treatment systems, and slab leak repair.
Warranty
Benjamin Franklin Plumbing offers at least a two-year warranty on most repairs and replacements.
Company History
Owner Marvin Ohl, an industry veteran with over 40 years of experience, founded the southwest Houston Benjamin Franklin location in 1983 and continues to run daily operations, including hiring, training, and supervising employees. Marvin is both a Master Plumber and a Backflow Prevention Assembly Tester.
Employee Information
Plumbers wear uniforms, drive marked vehicles, and must pass background checks and ongoing random drug testing.
Areas Served
Missouri City, Richmond, Stafford, Sugar Land
Address
1015 Frost Street
Rosenberg, TX 77471
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
M-13459

Compiled Score:

Benjamin Franklin Plumbing has received 4.7 out of 5 stars based on 185 customer surveys.
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150
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/16/2018

“All of them met or exceeded my expectations.”

Review by
07/16/2018

“They exceeded my expectations because they got rid of the clog.”

Review by
07/16/2018

“The service was fine, but the price was high. He knew I was in a bind and needed the work done quick. I ended up paying a huge amount of money for something very minor.”

Review by
07/14/2018

“Being on time was perfect! They were there the minute they said they would be. He identified himself the minute he walked up which made me feel comfortable since I was by myself. He was also good about putting the booties on his shoes and taking care of stuff like that.”

Review by
07/14/2018

“The bathroom work met our expectations.”

Review by
07/14/2018

No review comments provided

Review by
06/27/2018

“They did very well, they did a good job on what needed to be done.”

Review by
06/26/2018

“Alfredo was excellent, professional, and friendly.”

Review by
06/22/2018

“I have no complaints with them.”

Review by
06/22/2018

“They exceeded my expectations because the job was done well.”

Review by
06/19/2018

“Everyone was great. They installed an on demand hot water heater, repaired a sink and a commode for me.”

Review by
06/18/2018

“They exceeded my expectations in all areas.”

Review by
06/18/2018

“I was most satisfied that they came out on a Sunday!”

Review by
06/13/2018

“It was a good experience all the way around.”

Review by
06/13/2018

“I was most satisfied that they do what they say they are going to do.”

Review by
06/13/2018

“I was most satisfied with their neatness. They were very neat.”

Review by
06/13/2018

“Everything was good.”

Review by
06/13/2018

“The technician who did the work, was a five.”

Review by
06/07/2017

“I liked the staff—the plumbers. They installed a new toilet. They installed several parts in toilets and sinks and did various plumbing jobs. I'd give them an A+ overall.”

Review by
06/07/2017

“The gentleman who came, Brian, I was very familiar with him. He's very cordial and very informative. They replaced my sink. I'd give them an A+. I would recommend them.”

Review by
06/07/2017

“My toilet was stopped up. They fixed the toilet and asked me if I wanted a new toilet. They tried to sell something, but I wasn't interested. I'd give them an A.”

Review by
06/07/2017

“They were punctual and they have quality service. They installed our water heater. I'd give them an A.”

Review by
06/07/2017

“My washing machine was leaking and we had tried to get it done with somebody else and they couldn't fix the problem and then we called Benjamin Franklin and they fixed it on the first call. They were pretty systematic, punctual, and in the end he got it fixed so that's good. So, they were very professional. Excellent work with no problems. He was knowledgeable too. They're expensive but it's worth it I guess. It's worth it because you know they get it done right. If anybody wants to spend money then definitely I recommend them.”

Review by
06/07/2017

“They were sort of prompt. It was over holiday weekend this last time that I used them so that made it tough. They seemed to know what they were doing. They did some indoor work. I had leaky faucets, they fixed a major commode leak, and they also did some repair work on a leaky pipe outdoors. I'd say the experience was good.”

Review by
05/31/2017

“It was fine. It was a good experience. I didn't like when he talked about the kind of water heaters that they have, which were $10,000 and up. I thought, 'My.' I've looked at a catalog and it's hard to find one that's $10,000 plus. That's the only thing. It was fine. He did a good job. He was very cordial and everything and he did a good job. I was very satisfied. I'd give them an excellent rating. I'd probably recommend them.”

Review by
05/31/2017

“They assessed the situation and they have a model of cost to apply to whatever the situation is so you don't have to negotiate prices or worry about being priced. Everything's prescheduled as far as the pricing goes and they were responsive and did a complete job. We've used them a couple of times, not that frequently, but we never had any complication. They've replaced faucets and toilets. I give them an A.”

Review by
05/31/2017

“I liked Craig, the guy who does the work. He's actually done a couple of things for me now and I'll call his card again the next time. They did plumbing work. They've done multiple things. They've done a drain clog issue, replaced a hot water heater, and cleared the drain. They've done a couple of things, actually. I'd give them an A+ across the board.”

Review by
05/31/2017

“It was an emergency experience. Our water heater crapped out on us the weekend of Thanksgiving. It sucked. I'd give them an A+. They came out the Saturday of Thanksgiving. They took the old one away and then six months later, I got a phone call that said they wanted to schedule a free inspection or draining and I was like, 'OK.' They came out and they drained it and they said, 'Everything looks great, we'll see you in six months or next year.' I was like, 'Far out.' I don't have a problem with them. They're good. I'd give them an A+ on everything, but price. I understand, plumbers get paid pretty good. I recommend them all of the time.”

Review by
05/31/2017

“They got the job done right. I think it was a built-in tube for my water heater. Overall, I would give them an A.”

Review by
05/31/2017

“I liked their professionalism. They've done several things for me: crawlspace and hot water heater. I'd give them an A.”

Review by
05/31/2017

“They were very timely and professional. They put the hot water heater in. I'd give them an A+.”

Review by
05/31/2017

“They were on time and did the job quick. They put in a water heater. I would give them an A.”

Review by
05/31/2017

“They were prompt and efficient. They replaced the water heater. I'd give them an A.”

Review by
05/31/2017

“I'd give them an A+. They did plumbing work.”

Review by
05/31/2017

“They replaced one of the valves for the water heater. I'd give them a B+.”

Review by
05/31/2017

“I liked their timeliness and the fact the job was done right the first time. I had to have some under-sink plumbing done in the bathroom. I'd give them a B+. No drain, sewer cleaning, or repair. That was the first time they were there.”

Review by
08/28/2016

“Great company. I would recommend them.”

Review by
08/27/2016

“I had a good experience; they installed a hot water tank. They come in, get it done, and they don’t tinker with it.”

Review by
08/27/2016

“They did a plumbing line from our attic down to our shower. They’re personable and they talked to us about what was going on.”

Review by
08/27/2016

“They did work on our kitchen sink. I liked that they were able to identify the issue and fix it rather quickly.”

Review by
08/27/2016

“I had a very good experience working with them. They replaced two water heaters. They knew what they were doing, did everything I asked them to do, and did it very well.”

Review by
08/27/2016

“I did have a good experience working with them. I’d give them an A.”

Review by
08/27/2016

“I bought a new water heater and they installed it. I had a positive experience working with them. They’re expensive, but they did a good job. I liked the fact that they did it on time. They also said they would come out every year and drain it and I’m happy with that.”

Review by
08/27/2016

“They’re always good. They do an inspection once or twice a year, but this time they changed my water filters because they get rough in the bottom. They’re always reliable and very professional. Benjamin Franklin has always taken good care of my plumbing.”

Review by
08/27/2016

“I had a good experience with them. They did the yearly checkup of our hot water heater. They’re efficient, always polite, and come when they say they’re going to. They don’t try to sell us something like a lot of places do.”

Review by
08/27/2016

“I had a good experience working with them. They came for a clogged sink. They were prompt and explained what they were doing. I would’ve liked it if I could have emptied the sink first—that would have saved time and money.”

Review by
08/27/2016

“I had a good experience working with them. They did a supply line underneath the sink. I’ve used them before, and I would definitely use them again. They’re efficient, fast, and do what they say they’re going to do. ”

Review by
08/27/2016

“I had a good experience working with them. They have repaired pipes and quite a few things like that. They’re professional, get here on time, and tell you the price before they do the work. There are no surprises.”

Review by
08/27/2016

“It was a good experience. They looked at some outside plumbing issues. They arrive on time, clearly answer questions, and they’re very good about explaining the issue that they were called out to deal with.”

Review by
08/27/2016

“They did fine. They did great. They did a good job. They always explain what they’re going to do before they do it and they were punctual, as far as the job goes. They did a water heater.”

Review by
08/27/2016

“I absolutely had a good experience working with them. I had a clogged toilet pipe. They were reasonably priced. The plumber explained everything to me and fixed it in a timely manner.”

Review by
08/27/2016

“They were fine. We’ve had them for a long time. The last thing they did for me was walkthrough and checkup on the faucets and leaks. They’re always prompt and don’t overcharge me.”

Review by
08/27/2016

“We had a good experience working with them. They show up on time, they’re clean, and explain the work they’re going to do. They give an estimate and there’s no hidden cost; you’re not nickeled and dimed to death. If they have a better deal, they will offer it to you at the beginning and won’t work until after you’ve approved it. They have good guarantees, and if there’s a problem—they come back and fix it. I recommend them to others.”

Review by
08/27/2016

“I had a good experience working with them. They replaced toilets, unstopped sinks, and repaired a broken plumbing line. They get here when they say they’re going to get here, tell you ahead of time what it’s going to cost, and always know what they’re doing. They do a good job and keep everything clean. Their price is a little high, but they do quality work.”

Review by
08/27/2016

“I had a good experience working with them. We’ve called them several times. They've replaced my garbage disposal and faucets, fixed some leaks, and installed our water heater. Everything was done right, and I still don’t have any problems. I liked their quality, punctuality and their pleasantness when I called. They were always professional. I have recommend them to others. ”

Review by
08/27/2016

“I have had an absolutely good experience working with Benjamin Franklin. I’ve been using them for a number of years. I think the last work they did was addressing some issues around our A/C drainage. Then, they checked on a faucet connection that was not working well, and they looked at the drainage on my washing machine. They know what they’re doing. They always respect my property like their own, and they do a good job. ”

Review by
08/27/2016

“I have always had a good experience working with them. They've replaced faucets, fixed leaks, and put in a new water heater. They've done a little bit of everything that deals with plumbing. I like the fast service, friendliness, and expertise of the gentlemen who come out, as well as their office staff when I call.”

Review by
08/27/2016

“We did have a good experience working with them. They installed a water softening system and replaced our tank with a tankless water heater. The service man was very prompt and thorough. He explained everything from the initial visit to the actual work itself. He kept us informed every step of the way. ”

Review by
08/27/2016

“I had a good experience working with them. They did plumbing for me. The price is ridiculously high; however, I know that whenever I call them the work is going to be done correctly and efficiently. I know that I can trust them, and they’re not doing more than necessary. I would recommend them. ”

Review by
08/27/2016

“I had a good experience with them. They replaced a toilet valve or something. They were on time.”

Review by
08/27/2016

“I had a good experience working with them. They replaced something on my hot water heater.”

Review by
08/27/2016

“I had a good experience working with them. I had to explain to him that I had something that was recalled in the part of the toilet. It had specific instructions and was like a 15-2-minute fix and he wouldn’t have to take anything apart. He said he might have to take the tank off and I told him that wasn’t what the directions said. I wasn’t especially thrilled. Because they’re so expensive I probably won’t be calling them again. I think the guy remembered coming here before to fix the toilet. He didn’t know how to fix it the first time and he had to call their main.”

Review by
08/27/2016

“I had a terrible experience working with them and I will never, never use them again. First of all, I had an emergency and our water heater was leaking. They charged me $800 to remove the water heater, drain it empty, and carry it out. That was the first problem. The next problem was the service person who was not accurate and informed me that I was going to have the whole doorway rebuilt. My water heater was in the garage. He told me there were no water heaters for sale that would fit there because my house was built in 1992, which was a total lie. He was a mess when he came into the house. He tracked all over my floors and lounged without being asked even to sit down because of his wet and dirty from working outside. It was horrible, a disaster. It was very stressful and I had to have it done because I had a water heater broken and it leaked. I have told everyone who’s asked me how much they charged to take my water heater out from one end of the garage to the other to drain it and that was ridiculous. I got a thank-you note from them and I was going to send back something and I said I wasn’t even going to stress about that. They had been to my house three other times and they were wonderful. I’ve only lived here two years and I was very happy with them and very pleased. This was a disaster and I felt betrayed because they’d been so good before. Anyway, I got my water heater replaced and fixed and it’s done and in the past, but they’re in the past too.”

Review by
08/27/2016

“I wasn’t happy with them. They came in and they repaired a toilet and it was leaking the next day. I won’t use them again. They had to come back. I would have never known about it but my grandmother told me there was water all over the floor. I was hot and livid and I would never use them again.”

Review by
08/26/2016

“I had a good experience working with them. They did plumbing for me and tightened some stuff. They’re very prompt. I use them all the time and always recommend them to others.”

Review by
08/26/2016

“I had a good experience working with them. They put in my hot water heater. They seem to be very competent, and they were also very respectful to both my person and property.”

Review by
08/26/2016

“They did great. They did a water heater. They always explain what they’re going to do beforehand, and they’re punctual. However, they’re kind of expensive.”

Review by
08/26/2016

“We had a good experience working with them. He did some plumbing work for me. He did a very good job. I would recommend them. ”

Review by
08/26/2016

“I had a good experience working with them. They put in a disposal and they did a sink repair prior to that. They’re dependable and they do good work.”

Review by
12/29/2015

“They were on time and they did what they said they would do. They were investigating a leak for me. We've used them more than once but this last time they were investigating a pipe leak. The customer service was good. In the past we had to install—we were renovating an apartment and they helped us to get the finishing touches on the plumbing. I never had to call them back for any issues after the work was done. I would use them again. I'll give them an A-.”

Review by
12/29/2015

“They did a great job. He was just thorough, very professional. He explained everything up front what was going to happen, things like that. We were well-informed. He unclogged the main line for my whole house. The whole drainage line was clogged. I would have to say the customer service was outstanding. The company came recommended from somebody from our church. I would tell a friend or neighbor to call them up for any problems based on the positive experience I had. They deserve an A+ for sure.”

Review by
12/29/2015

“They did their job with not a lot of fuss. I think they were here because we had pipes that weren't draining properly. The customer service was fine. I called their electrical service and they directed me to Benjamin Franklin Plumbing. I never had to call them back for any issues after the work was done. They seemed to be good. I'd give them an A.”

Review by
12/29/2015

“I used them. It's been a few months. He was great. He gave use a lot of information. He answered all our questions. He was really nice. He cleaned up after himself, wore his shoe covers, everything was very good. It was a very good experience. They unclogged my toilet for me. The customer service was good. Everything was good and they were on time. They let me know when they were coming. They deserve an A+.”

Review by
12/29/2015

“They came when I called and told me they'd be here at a certain time and they did it. Of course we got most of it unclogged before they got here but they finished unclogging and they were just real nice about the whole situation. The neighbors used to have their truck in their backyard so that's how we heard about them. I'd recommend them to friends or neighbors. They'd get an A.”

Review by
12/29/2015

“They did some plumbing for me once upon a time. It was more costly than I thought it would be. They did a main drain for me. It was clogged up. The customer service was good. I never had to call them back for any issues after the work was done. It was a one service call deal. I would tell a friend or neighbor that they did great work but their price was too high. The work was good but the price was high so I'll give them a B.”

Review by
12/29/2015

“They've worked on different things for me in the past couple years. Right now I'm not using any plumber. Basically they put the water heater in five or six years ago. They deserve a B.”

Review by
05/22/2015

“They were good—friendly and very thorough. They just checked some water leaks for us. I did not have to call them back for any issues. They did a great job. I’d give them an A grade.”

Review by
05/22/2015

“We're very happy with Benjamin Franklin Plumbing. They did what we wanted very efficiently and very helpfully. They get an A+, and we'll call them again when we need plumbing work.”

Review by
05/22/2015

“They were prompt and efficient. They did what they had to do. They worked on a hot water heater. I have two of them; one of them went out, and they were able to fix it. I’d give them an A.”

Review by
05/22/2015

“I really like them because I think they're very honest and know what they're doing. I really appreciate that. I give them five stars across the board, and I'd rate them an A+.”

Review by
05/22/2015

“Benjamin Franklin Plumbing did a tremendous job. They're a very good company, they're courteous, and they get the job done. If someone asked about the company, I'd say, 'Use them. They're good.' They're an A+.”

Review by
05/22/2015

“They did a good job. They put a couple of water heaters in for me. They said they’d be here at a certain time, and they were here. I think I’ve used them before, and I would again. I’d give them an A.”

Review by
05/22/2015

“They did a good job. They came out on time and things like that. They've installed a new commode and did plumbing for a shower. They last did work for me about six months ago. They do pretty good work. I’d give them A+.”

Review by
05/22/2015

“Each time they have come has been good. They were prompt, went straight to work, knew what they had to do, and were quick. Benjamin Franklin has done the maintenance for the water heater that we bought through them. I’d give them an A+.”

Review by
05/22/2015

“They did well. They are professional and they do a good job. They did plumbing work for me. The customer service was pretty good. If a friend or neighbor asked about the company, I would recommend them, and I’d give them an A.”

Review by
05/22/2015

“They installed the water heater early last year, and the guy I dealt with was very professional. That really prompted me to call them back again to install a second water heater in the other house that we have—the professionalism and the courtesy. I have no complaints, so it’s all A for me.”

Review by
05/22/2015

“They came on time and they did the work right. They unclogged the kitchen sink. This was my first time using this company but I would use them again. I chose them because I have maintenance with them for our air conditioner and I had a coupon from them. I’d give them an excellent grade.”

Review by
05/22/2015

“They are about the same as other plumbers. They fixed the shower faucet, and the customer service was OK, nothing out of the ordinary. If a friend or neighbor asked about them, I would tell them they’re OK. The work would get an A but the charging would get a C.”

Review by
05/22/2015

“They’re punctual, nice, and they seem to be very fair, so I’m satisfied with them. They've been out several times. They come and do an annual inspection, and I think they may have come to unclog the line in the sink for me. I’d give them an A.”

Review by
05/22/2015

“They were just very personable and very professional. They came out and fixed a water heater for me. I had never used them before, but I would use this company again. I found them through our water system—their information was just there. I’d give them an A.”

Review by
05/22/2015

“I liked pretty much everything about Benjamin Franklin Plumbing, from scheduling to getting the job done. I also liked the recommendations for what I should do going forward. I would highly recommend them, and I'd say they deserve an A+.”

Review by
05/22/2015

“They were on time and did what they said they would. We had a water heater problem and they fixed it. We called them back, they came out, and everything worked out fine. We’ve used them before. I’d recommend them. They deserve an A+.”

Review by
05/22/2015

“They fixed a hot water heater for me. The customer service was good, and I have never had to call them back for any issues. I would recommend them. They’re an A.”

Review by
05/22/2015

“The guy that showed up was very professional and knowledgeable. The shower wouldn’t shut off, and he came to fix that. I would use this company again. I’d give them an A.”

Review by
05/22/2015

“They were quick. They installed new faucets in the bathroom. We have used them multiple times. I’d rate them an A.”

Review by
05/22/2015

“They put in a new electric hot water heater; I decided to change from gas. They got right to the point and started working. They took the job seriously, and they were neat and courteous. Gas was escaping from the old one, so we decided to get rid of it. We just tried electric for a change because we already tried gas. I found out about them from my friend across the street—they did some work for her. I’d give them an A.”

Review by
05/22/2015

“Everything was excellent. I don’t remember what it was though, but everything worked. They had good customer service. Everything was fine. I belonged to an organization that they belonged to and I always call them and I can't remember what the name of the organization is either. They did my electrical work and everything so I just always call them and they always have someone come out. I’d give them an A.”

Review by
05/22/2015

“I didn’t like the price, but I liked that they did a good job. He came out and removed some kind of a brush that the baby stuck in the toilet. He rigged everything in the toilet, had everything off, and looked at the toilet. I used them several years ago when I had a plumbing problem. I don’t have very many plumbing problems so I don’t too often have to call a plumber, thank goodness. I’d give them an A.”

Review by
05/22/2015

“They did some work for me. The guy was very helpful. They came out and did a number of things; they cleaned my line out, and that was great. The last time, he just came out to give me a quote for some piping underneath the house. I have never had to call them back after they've finished the work. If a neighbor or friend asked about the company, I would recommend them, and I’d give them A+, absolutely.”

Review by
05/22/2015

“I think they were punctual. I remember the technician being nice and informative. I believe that in my A/C unit, one of the exit lines that drains water from the system was clogged. They came and got that unclogged. I would use this company again. I’d give them A. My only criticism—which isn’t them specifically, it’s with plumbing in general—is that it’s freaking expensive.”

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