Benjamin Franklin Plumbing
8th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Benjamin Franklin Plumbing has received 4.7 out of 5 stars based on 264 customer surveys.
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8th year as a Best Pick Call
"We provide a solution to our clients' plumbing problems on the first visit, using the highest-quality materials and equipment available. We do this while keeping the safety of your family and home a top priority."

Marvin Ohl | President
Company Information
Services Offered
Benjamin Franklin is a full-service plumbing repair and installation company specializing in water heater repair and replacement, tankless water heater installation, drain cleaning, gas and water leak repair, water treatment systems, and slab leak repair.
Warranty
Benjamin Franklin Plumbing offers at least a two-year warranty on most repairs and replacements.
Company History
Owner Marvin Ohl, an industry veteran with over 40 years of experience, founded the southwest Houston Benjamin Franklin location in 1983 and continues to run daily operations, including hiring, training, and supervising employees. Marvin is both a Master Plumber and a Backflow Prevention Assembly Tester.
Employee Information
Plumbers wear uniforms, drive marked vehicles, and must pass background checks and ongoing random drug testing.
Licenses
M-13459
Areas Served
Missouri City, Richmond, Stafford, Sugar Land

Compiled Score:

Benjamin Franklin Plumbing has received 4.7 out of 5 stars based on 264 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
06/07/2017

“My washing machine was leaking and we had tried to get it done with somebody else and they couldn't fix the problem and then we called Benjamin Franklin and they fixed it on the first call. They were pretty systematic, punctual, and in the end he got it fixed so that's good. So, they were very professional. Excellent work with no problems. He was knowledgeable too. They're expensive but it's worth it I guess. It's worth it because you know they get it done right. If anybody wants to spend money then definitely I recommend them.”

Review by
06/07/2017

“They were sort of prompt. It was over holiday weekend this last time that I used them so that made it tough. They seemed to know what they were doing. They did some indoor work. I had leaky faucets, they fixed a major commode leak, and they also did some repair work on a leaky pipe outdoors. I'd say the experience was good.”

Review by
06/07/2017

“I liked the staff—the plumbers. They installed a new toilet. They installed several parts in toilets and sinks and did various plumbing jobs. I'd give them an A+ overall.”

Review by
06/07/2017

“The gentleman who came, Brian, I was very familiar with him. He's very cordial and very informative. They replaced my sink. I'd give them an A+. I would recommend them.”

Review by
06/07/2017

“My toilet was stopped up. They fixed the toilet and asked me if I wanted a new toilet. They tried to sell something, but I wasn't interested. I'd give them an A.”

Review by
06/07/2017

“They were punctual and they have quality service. They installed our water heater. I'd give them an A.”

Review by
05/31/2017

“They got the job done right. I think it was a built-in tube for my water heater. Overall, I would give them an A.”

Review by
05/31/2017

“They were very timely and professional. They put the hot water heater in. I'd give them an A+.”

Review by
05/31/2017

“They were on time and did the job quick. They put in a water heater. I would give them an A.”

Review by
05/31/2017

“They were prompt and efficient. They replaced the water heater. I'd give them an A.”

Review by
05/31/2017

“They replaced one of the valves for the water heater. I'd give them a B+.”

Review by
05/31/2017

“I'd give them an A+. They did plumbing work.”

Review by
05/31/2017

“I liked their professionalism. They've done several things for me: crawlspace and hot water heater. I'd give them an A.”

Review by
05/31/2017

“I liked their timeliness and the fact the job was done right the first time. I had to have some under-sink plumbing done in the bathroom. I'd give them a B+. No drain, sewer cleaning, or repair. That was the first time they were there.”

Review by
05/31/2017

“They assessed the situation and they have a model of cost to apply to whatever the situation is so you don't have to negotiate prices or worry about being priced. Everything's prescheduled as far as the pricing goes and they were responsive and did a complete job. We've used them a couple of times, not that frequently, but we never had any complication. They've replaced faucets and toilets. I give them an A.”

Review by
05/31/2017

“I liked Craig, the guy who does the work. He's actually done a couple of things for me now and I'll call his card again the next time. They did plumbing work. They've done multiple things. They've done a drain clog issue, replaced a hot water heater, and cleared the drain. They've done a couple of things, actually. I'd give them an A+ across the board.”

Review by
05/31/2017

“It was fine. It was a good experience. I didn't like when he talked about the kind of water heaters that they have, which were $10,000 and up. I thought, 'My.' I've looked at a catalog and it's hard to find one that's $10,000 plus. That's the only thing. It was fine. He did a good job. He was very cordial and everything and he did a good job. I was very satisfied. I'd give them an excellent rating. I'd probably recommend them.”

Review by
05/31/2017

“It was an emergency experience. Our water heater crapped out on us the weekend of Thanksgiving. It sucked. I'd give them an A+. They came out the Saturday of Thanksgiving. They took the old one away and then six months later, I got a phone call that said they wanted to schedule a free inspection or draining and I was like, 'OK.' They came out and they drained it and they said, 'Everything looks great, we'll see you in six months or next year.' I was like, 'Far out.' I don't have a problem with them. They're good. I'd give them an A+ on everything, but price. I understand, plumbers get paid pretty good. I recommend them all of the time.”

Review by
08/28/2016

“Great company. I would recommend them.”

Review by
08/27/2016

“They did a plumbing line from our attic down to our shower. They’re personable and they talked to us about what was going on.”

Review by
08/27/2016

“I did have a good experience working with them. I’d give them an A.”

Review by
08/27/2016

“I had a good experience working with them. They replaced something on my hot water heater.”

Review by
08/27/2016

“They did work on our kitchen sink. I liked that they were able to identify the issue and fix it rather quickly.”

Review by
08/27/2016

“I had a good experience with them. They replaced a toilet valve or something. They were on time.”

Review by
08/27/2016

“I had a good experience; they installed a hot water tank. They come in, get it done, and they don’t tinker with it.”

Review by
08/27/2016

“They’re always good. They do an inspection once or twice a year, but this time they changed my water filters because they get rough in the bottom. They’re always reliable and very professional. Benjamin Franklin has always taken good care of my plumbing.”

Review by
08/27/2016

“I bought a new water heater and they installed it. I had a positive experience working with them. They’re expensive, but they did a good job. I liked the fact that they did it on time. They also said they would come out every year and drain it and I’m happy with that.”

Review by
08/27/2016

“I had a very good experience working with them. They replaced two water heaters. They knew what they were doing, did everything I asked them to do, and did it very well.”

Review by
08/27/2016

“I absolutely had a good experience working with them. I had a clogged toilet pipe. They were reasonably priced. The plumber explained everything to me and fixed it in a timely manner.”

Review by
08/27/2016

“They were fine. We’ve had them for a long time. The last thing they did for me was walkthrough and checkup on the faucets and leaks. They’re always prompt and don’t overcharge me.”

Review by
08/27/2016

“They did fine. They did great. They did a good job. They always explain what they’re going to do before they do it and they were punctual, as far as the job goes. They did a water heater.”

Review by
08/27/2016

“I had a good experience with them. They did the yearly checkup of our hot water heater. They’re efficient, always polite, and come when they say they’re going to. They don’t try to sell us something like a lot of places do.”

Review by
08/27/2016

“I had a good experience working with them. They came for a clogged sink. They were prompt and explained what they were doing. I would’ve liked it if I could have emptied the sink first—that would have saved time and money.”

Review by
08/27/2016

“I had a good experience working with them. They did a supply line underneath the sink. I’ve used them before, and I would definitely use them again. They’re efficient, fast, and do what they say they’re going to do. ”

Review by
08/27/2016

“I had a good experience working with them. They have repaired pipes and quite a few things like that. They’re professional, get here on time, and tell you the price before they do the work. There are no surprises.”

Review by
08/27/2016

“It was a good experience. They looked at some outside plumbing issues. They arrive on time, clearly answer questions, and they’re very good about explaining the issue that they were called out to deal with.”

Review by
08/27/2016

“I had a good experience working with them. I had to explain to him that I had something that was recalled in the part of the toilet. It had specific instructions and was like a 15-2-minute fix and he wouldn’t have to take anything apart. He said he might have to take the tank off and I told him that wasn’t what the directions said. I wasn’t especially thrilled. Because they’re so expensive I probably won’t be calling them again. I think the guy remembered coming here before to fix the toilet. He didn’t know how to fix it the first time and he had to call their main.”

Review by
08/27/2016

“I had a terrible experience working with them and I will never, never use them again. First of all, I had an emergency and our water heater was leaking. They charged me $800 to remove the water heater, drain it empty, and carry it out. That was the first problem. The next problem was the service person who was not accurate and informed me that I was going to have the whole doorway rebuilt. My water heater was in the garage. He told me there were no water heaters for sale that would fit there because my house was built in 1992, which was a total lie. He was a mess when he came into the house. He tracked all over my floors and lounged without being asked even to sit down because of his wet and dirty from working outside. It was horrible, a disaster. It was very stressful and I had to have it done because I had a water heater broken and it leaked. I have told everyone who’s asked me how much they charged to take my water heater out from one end of the garage to the other to drain it and that was ridiculous. I got a thank-you note from them and I was going to send back something and I said I wasn’t even going to stress about that. They had been to my house three other times and they were wonderful. I’ve only lived here two years and I was very happy with them and very pleased. This was a disaster and I felt betrayed because they’d been so good before. Anyway, I got my water heater replaced and fixed and it’s done and in the past, but they’re in the past too.”

Review by
08/27/2016

“We had a good experience working with them. They show up on time, they’re clean, and explain the work they’re going to do. They give an estimate and there’s no hidden cost; you’re not nickeled and dimed to death. If they have a better deal, they will offer it to you at the beginning and won’t work until after you’ve approved it. They have good guarantees, and if there’s a problem—they come back and fix it. I recommend them to others.”

Review by
08/27/2016

“I had a good experience working with them. They replaced toilets, unstopped sinks, and repaired a broken plumbing line. They get here when they say they’re going to get here, tell you ahead of time what it’s going to cost, and always know what they’re doing. They do a good job and keep everything clean. Their price is a little high, but they do quality work.”

Review by
08/27/2016

“I had a good experience working with them. We’ve called them several times. They've replaced my garbage disposal and faucets, fixed some leaks, and installed our water heater. Everything was done right, and I still don’t have any problems. I liked their quality, punctuality and their pleasantness when I called. They were always professional. I have recommend them to others. ”

Review by
08/27/2016

“I have had an absolutely good experience working with Benjamin Franklin. I’ve been using them for a number of years. I think the last work they did was addressing some issues around our A/C drainage. Then, they checked on a faucet connection that was not working well, and they looked at the drainage on my washing machine. They know what they’re doing. They always respect my property like their own, and they do a good job. ”

Review by
08/27/2016

“I have always had a good experience working with them. They've replaced faucets, fixed leaks, and put in a new water heater. They've done a little bit of everything that deals with plumbing. I like the fast service, friendliness, and expertise of the gentlemen who come out, as well as their office staff when I call.”

Review by
08/27/2016

“We did have a good experience working with them. They installed a water softening system and replaced our tank with a tankless water heater. The service man was very prompt and thorough. He explained everything from the initial visit to the actual work itself. He kept us informed every step of the way. ”

Review by
08/27/2016

“I had a good experience working with them. They did plumbing for me. The price is ridiculously high; however, I know that whenever I call them the work is going to be done correctly and efficiently. I know that I can trust them, and they’re not doing more than necessary. I would recommend them. ”

Review by
08/27/2016

“I wasn’t happy with them. They came in and they repaired a toilet and it was leaking the next day. I won’t use them again. They had to come back. I would have never known about it but my grandmother told me there was water all over the floor. I was hot and livid and I would never use them again.”

Review by
08/26/2016

“I had a good experience working with them. They did plumbing for me and tightened some stuff. They’re very prompt. I use them all the time and always recommend them to others.”

Review by
08/26/2016

“I had a good experience working with them. They put in my hot water heater. They seem to be very competent, and they were also very respectful to both my person and property.”

Review by
08/26/2016

“We had a good experience working with them. He did some plumbing work for me. He did a very good job. I would recommend them. ”

Review by
08/26/2016

“They did great. They did a water heater. They always explain what they’re going to do beforehand, and they’re punctual. However, they’re kind of expensive.”

Review by
08/26/2016

“I had a good experience working with them. They put in a disposal and they did a sink repair prior to that. They’re dependable and they do good work.”

Review by
12/29/2015

“They've worked on different things for me in the past couple years. Right now I'm not using any plumber. Basically they put the water heater in five or six years ago. They deserve a B.”

Review by
12/29/2015

“They did their job with not a lot of fuss. I think they were here because we had pipes that weren't draining properly. The customer service was fine. I called their electrical service and they directed me to Benjamin Franklin Plumbing. I never had to call them back for any issues after the work was done. They seemed to be good. I'd give them an A.”

Review by
12/29/2015

“I used them. It's been a few months. He was great. He gave use a lot of information. He answered all our questions. He was really nice. He cleaned up after himself, wore his shoe covers, everything was very good. It was a very good experience. They unclogged my toilet for me. The customer service was good. Everything was good and they were on time. They let me know when they were coming. They deserve an A+.”

Review by
12/29/2015

“They came when I called and told me they'd be here at a certain time and they did it. Of course we got most of it unclogged before they got here but they finished unclogging and they were just real nice about the whole situation. The neighbors used to have their truck in their backyard so that's how we heard about them. I'd recommend them to friends or neighbors. They'd get an A.”

Review by
12/29/2015

“They did some plumbing for me once upon a time. It was more costly than I thought it would be. They did a main drain for me. It was clogged up. The customer service was good. I never had to call them back for any issues after the work was done. It was a one service call deal. I would tell a friend or neighbor that they did great work but their price was too high. The work was good but the price was high so I'll give them a B.”

Review by
12/29/2015

“They were on time and they did what they said they would do. They were investigating a leak for me. We've used them more than once but this last time they were investigating a pipe leak. The customer service was good. In the past we had to install—we were renovating an apartment and they helped us to get the finishing touches on the plumbing. I never had to call them back for any issues after the work was done. I would use them again. I'll give them an A-.”

Review by
12/29/2015

“They did a great job. He was just thorough, very professional. He explained everything up front what was going to happen, things like that. We were well-informed. He unclogged the main line for my whole house. The whole drainage line was clogged. I would have to say the customer service was outstanding. The company came recommended from somebody from our church. I would tell a friend or neighbor to call them up for any problems based on the positive experience I had. They deserve an A+ for sure.”

Review by
05/22/2015

“I liked that they were good; they came and did the work. We just use them because I got the name from the previous homeowner. They did some work that before we moved in and it is just easy and convenient for me to call that number. We’ve had them come out when we had a backed up sink, backed up toilet, and when the chain on the toilet broke. Something disintegrated inside the back of the toilet, and it wasn’t working. They've also done a disposal and showerhead. I’d give them an A.”

Review by
05/22/2015

“I sent a very detailed email to Marvin, and I told him I was very satisfied. I had a water heater put in about four years ago, and I was told that I had to flush it out every year, so I had him over to check that out for me. One thing led to another, and he advised a new one. I put a new one in, and then he did a water softener to soften my water. Then, when he put in my commode, there was a problem with the pipe underneath, so that was replaced and a new commode was put in. I’d give them an A, and I told them that I had no complaints.”

Review by
05/22/2015

“They’re too expensive. They fixed the toilet and charged us over 400 dollars to fix a toilet. It was the toilet chain. That’s too much money, so that’s the last time we’re going to call them for that kind of thing. He did a good job, but it seems to me that it was too much. I’m going to find a one-man plumbing company to get it done for less. Ben Franklin was the only company we could get to come out after the hurricane in 2008, so I called them. I’d give them an A because the quality of work was really good, but it was too expensive.”

Review by
05/22/2015

“Ty didn’t do any work for me. They just came and checked something. They did the bathroom faucet. He came right on time. The time he told me he was coming, he was there a few minutes before that time. He came and looked at the faucet and he knew exactly what he was going to do so I guess he was knowledgeable. There was something wrong with the faucet but we didn’t do the job because he was expensive. He just came and looked at it and told me the price to fix it. It was a minor project so I couldn’t do it. I’d give them an A+.”

Review by
05/22/2015

“They were efficient and they came when I asked them to come. When they got here, they did the work. We had a busted pipe up in the attic, and it was dripping down into my daughter’s closet. They fixed the pipe, came back to put putty where it needed to be, and did the work in one day. I was very pleased. I called them last, so I didn’t think they were going to be able to get there as fast as they did, but I appreciate the effort and I appreciate the work. I’d give them an A. They did excellent work. If I had to get more work done, I’d call them again.”

Review by
05/22/2015

“I have had work done by them and they’ve been very good. They are prompt on their scheduling and stuck to the schedule. They notified me when they would be right in the immediate area. The price was quoted before the work was actually done and the necessary adjustments were completed. They have installed a hot water heater and done a drain cleanout. They also did some faucet work after a freeze, which was just beyond my skill abilities. I’d definitely give them an A.”

Review by
05/22/2015

“They were very professional, prompt, and knew what they were doing; I felt like I was in good hands. Mine was kind of a complex job, and I had to coordinate with the A/C people and Ben Franklin as well. They put a new water heater in my attic. I would use this company again. This was the first time I had used them, but I got the referral from a neighbor and was really happy. She was happy, so I used them, and I’m tickled as well. I’d give them an A. They weren’t the cheapest, but it’s more than price.”

Review by
05/22/2015

“They were on time, did a good job, and cleaned up real well after themselves. They were very informative regarding what they were going to do, and they quoted the price. They fixed my water in my kitchen. It was coming in real slow, so they took the water softener out and redid it for me. They've also fixed faucets in my bathroom. This was the second time I’ve used them. I got their name from a friend of mine. I’d give them an A.”

Review by
05/22/2015

“I’ve used them for a few years. The last time they were here they installed a new toilet for us. I’ve been meaning to call them because the seat is not on right but the toilet is working OK. I don’t know if it needs to be replaced. It’s like the seat is like an imperfect fit. I’ve never had to call them back for any other issues in the past. I have referred them to others. I tell people that they do good work. I’d give them a B probably.”

Review by
05/22/2015

“I’ve had Benjamin Franklin do a lot of work for me. They got here when they said they were going to get here. The gentleman that came was courteous and professional, and he knew what he was doing. They’ve put in hot water heaters, done plumbing work, and put in commodes. They’ve done all kinds of stuff. I’ve never had to call them back for any problems. I would tell others to hire them if they need a plumber. I’d probably give them an A.”

Review by
05/22/2015

“It was Ok. I wasn't too happy. I mean the service was OK but their prices were way too high plus I think they didn't give me the proper options for the service that I called them for. So I called them, I had a rush coming out of my water heater so they came out, they checked out the issue and then they said you'll have to either replace the tank. I was like why can't you just flush it out. He was like, ok we'll flush it out and it's way to expensive just to flush it out, just a regular flush out service - I think I paid $288 or something and they also said it might work, it might not work. And the option that they gave me was a $5000 option for water heater replacement, which is ridiculous. I wouldn't probably not deal with them again. I'd give them a D just because I would figure they would have presented me with a lot of options, even if I had to replace the water heater. I was able to replace it with $1500 so. Initially I just wanted to call a plumbing company to diagnose the issue so I had come up in my search (inaudible) and I was able to get an appointment with them. Turns out it was way to expensive and cheaper for me if I called some regular plumber.”

Review by
05/22/2015

“There was nothing I liked. Well they came out; the toilet was loose. They came out, they took the toilet off. They said, it can't be fixed. You're going to have to retile. It's a $1900 job, you know, all this told within 30 minutes of looking at it, really making an effort to fix the problem. Took the toilet off, put it back on. I used them because, I didn't have to, I have a home warranty. The home warranty plan I have assigned them to the job and I ended up paying - I thought I was going to pay just the $75 fee or whatever it is. But of course, they said that's not covered. We took the toilet off. We have to put it back on. So basically, they took the toilet off, looked at it for a minute, said it's a $1900 job and put the toilet back on and it ended up costing $250. I think I got $75 of it back because I called. Called another plumber the next day, the job was done for $225 so I just felt they weren't very honest, didn't make much of an effort. I'm very disappointed that my warranty company said that's who I had to use obviously. Whatever category there is, I'm going to say F.”

Review by
05/22/2015

“Well they double charged me in a sense because they already had to take the toilet off to fix it, he charged me $250 to fix the plan, so they double charged me. The guy broke my toilet. The little stick that controls the water flow, he broke it and then he claims he didn't and I had to freaking coerce them by canceling my check in order for them to come out and fix that. So basically, they charged me $500 and my toilet was still broke and that little $8 part they wouldn't put on because they broke it and they claimed they didn't break it. That was my first time using them. Unless it was like the last plumber I wouldn't use them again. You know, they double charged me, they didn't fix my toilet and they give me a hard time, whatever. I'd never use them. I think they're part of my, I have One Hour - that's who does my air conditioner so that's how I heard about them. I may be looking for a new air conditioning company as well. That's the work up that they actually did so I'd give them a D. Let's make it an F. They were terrible.”

Review by
05/22/2015

“We called them initially because they had some kind of a deal where you have a yearly fee and they give you a reduced rate when they have to come out. They’ll also do a yearly inspection to see if you’ve got any potential problems that need to be fixed before they become a problem—that’s why we use them. I’ve been using them for about a year. When we first contacted them, they changed out a valve on our water supply into our house. I would definitely grade them up in the good to excellent area. I don’t have any complaints at all about the quality of their work from what I’ve seen. The thing they did for us they did really well. I was a little bit disappointed with the price and I told them that. I told them that for it to be a reduced rate, it was a little bit expensive; then I realized that plumbers are expensive. Quality-wise, they did a great job. I was hoping that with the yearly fee it was going to be a little bit less expensive than it was, but it was no big problem and not a big complaint.”

Review by
05/22/2015

“I liked them a lot. They’re very thorough. The technician seems to be supreme. I know they hire good people with a lot of good background because when they come over, I ask them how many years they've been in plumbing and with the company. A lot of them are local, and a couple of them live near me. I think their hiring program’s good, and they have quality employees. They’re a little bit expensive, I think, but I guess you get what you pay for. They fixed some old, leaky pipes; my house is 30 years old and they've been getting corroded. They replaced the pipes in my house. I also had them do a complete plumbing inspection report so I wouldn’t lose my homeowner’s insurance, and they did a great report on that too. I just needed a new hot water heater, but I didn’t get the hot water heater with them. They were like $1,100 higher than my regular plumber, who put it in—they wanted like $2,100, and I had it put in for $900. The plumbing company itself is very good. I’d give them an A.”

Review by
05/22/2015

“They were prompt and everything was fixed. I don’t know if they’re more expensive than some others, but I can always count on them to do what they say they’ll do. They have always been fair and let me know exactly what’s going on. The last time they came, we had a commode that was leaking, so they came out and they took the commode off. We discovered when the builders had offset it a little bit when they built it. They fixed it and put in a new commode. Another time, we had to have a garbage disposal installed. We have a service contract with them, so they come out once a year to check all the plumbing. Then one time my husband had a crown pop off and it went down the drain. It was a really freak accident, but we had them come out to take out the joint underneath and get the crown out. I’d give them an A. I don’t know if other plumbers would be cheaper, but we’ve been pleased with them.”

Review by
05/22/2015

“They’re OK. They’re pricey but OK. I guess they tried to save my toilet, at least that's what it seemed like. They tried to save my toilet and then when they couldn’t they offered me options to get another one, which was fine. Then the second time I thought my disposal was broken but they told me it really wasn’t and didn’t really need replacing. I guess they were a bit honest. They answered their phone and sent a plumber right away in a timely fashion so I didn’t have to wait so long. I’d give them a C for the worst grade. I would use them again and best grade would be a B.”

Review by
05/22/2015

“I had a blocked line and they came over at the last minute, late at night, but of course, you pay for that too. I put too much pasta down the drain. I live in an older complex, so I guess it just creates a big clog. They said it becomes kind of paste-like down there. It’s not a good idea; though I thought it looked fine when it was going down since the compactor was working. I don’t know; I think it’s just old. I have used them in the past and I would definitely use them again. They’re really nice people and professional. They also have an HVAC service and that’s how I heard about them. I’d give them an A, definitely.”

Review by
05/22/2015

“They came the same day I needed them and I liked that about them. They gave me a quote that I could deal with. They fixed a toilet. They did a maintenance look around just to make sure everything was doing OK and I was not going to have any issues with anything for a home inspection. I think they fixed part of my bathtub. I cannot recall ever having to call them back for any issues with the work. If a friend or neighbor asked about the company I would tell them to give them a try. I can't say that I’d give them A+ because they did a great job but I don’t think it was outstanding. I’ll give them a B. They’re above average but they didn’t earn an A.”

Review by
05/22/2015

“I think they were punctual. I remember the technician being nice and informative. I believe that in my A/C unit, one of the exit lines that drains water from the system was clogged. They came and got that unclogged. I would use this company again. I’d give them A. My only criticism—which isn’t them specifically, it’s with plumbing in general—is that it’s freaking expensive.”

Review by
05/22/2015

“I like their promptness. I had a leak under my kitchen sink with water everywhere. I’ve been using them for about four or five years. Every time I have a plumbing issue, I call them. They used to have another name, but a friend told me about them, and that’s how it started. They did a major job for us when we first got them. I’d absolutely give them an A+.”

Review by
05/22/2015

“Everything was fine. We’ve been using them because they’re just very dependable. They've done tuning of our central air, heat, and water softener, and they've worked on our tankless water heater. I’ve had to call them back for issues, and they came to take care of those. I would recommend them to friends and neighbors, and I’d give the company an A.”

Review by
05/22/2015

“They put in a new electric hot water heater; I decided to change from gas. They got right to the point and started working. They took the job seriously, and they were neat and courteous. Gas was escaping from the old one, so we decided to get rid of it. We just tried electric for a change because we already tried gas. I found out about them from my friend across the street—they did some work for her. I’d give them an A.”

Review by
05/22/2015

“Everything was excellent. I don’t remember what it was though, but everything worked. They had good customer service. Everything was fine. I belonged to an organization that they belonged to and I always call them and I can't remember what the name of the organization is either. They did my electrical work and everything so I just always call them and they always have someone come out. I’d give them an A.”

Review by
05/22/2015

“I didn’t like the price, but I liked that they did a good job. He came out and removed some kind of a brush that the baby stuck in the toilet. He rigged everything in the toilet, had everything off, and looked at the toilet. I used them several years ago when I had a plumbing problem. I don’t have very many plumbing problems so I don’t too often have to call a plumber, thank goodness. I’d give them an A.”

Review by
05/22/2015

“They did some work and overcharged me. I was very displeased with the work, with the cost. I had a leak in the water line and came out and charged $500 to look for it and never found anything. Came back with a huge bid to replace the line. I had not used them before. I got them out of a reference book. I would absolutely not use them again. There's no lawsuit but we won't use them again. Give them a D.”

Review by
05/22/2015

“They did some work for me. The guy was very helpful. They came out and did a number of things; they cleaned my line out, and that was great. The last time, he just came out to give me a quote for some piping underneath the house. I have never had to call them back after they've finished the work. If a neighbor or friend asked about the company, I would recommend them, and I’d give them A+, absolutely.”

Review by
05/22/2015

“They did some work for me. We’ve used them before. It’s been mostly faucet work and we also had them looking for water leaks. The customer service has been really nice. I’ve never had to call them back for any work that they've done. If a friend or neighbor asked about the company I’ve told them they’re perfectly fine. We use them. I’d give them a B because we never give As unless the work was free.”

Review by
05/22/2015

“They were on time and the job was done right. There were some problems with the pipes outside the house. There was a sewerage problem and that’s what they fixed. The customer service was good. I never had to call them back for anything after the work was done. If a friend or neighbor asked about the company I would tell them the company was good. I would tell them that. I’d give them a B.”

Review by
05/22/2015

“They come in, they’re clean, they do a good job, and then they leave. We put in a new hot water heater, and that’s all I’ve done with them. If a friend or neighbor asked about them, I would tell them to give them a try. In fact, a neighbor filled in for me when they were here, and she was very happy; she’ll probably call them. I’d give them an A+.”

Review by
05/22/2015

“They respond quickly to calls, and when scheduling, they give the time frame when they’ll be at the house. They came out to fix a pipe leak for us. I’ve used them in the past and I would use them again. I found the company because they took over the business of a company that I was previously using. I’d give them an A.”

Review by
05/22/2015

“They did what they said they were going to do for the price they said they were going to do it for. They converted the piping for a tub fixture to a shower. I chose them over a different company because I was hoping I could get somebody faster since they were local. The gentleman that did the work was very nice. I’d give them an A+.”

Review by
05/22/2015

“They’re clean, and they put shoes on when they come in. They’re very helpful and very friendly. I’ve been using them for five or six years. The customer service is a ten. I chose them because they consolidated everything and they own it all, so I have to go with who’s there. I’d give them an A+.”

Review by
05/22/2015

“They’re very professional, they tell you what they’re going to do, and they’re prompt. The first time we used them was when we had issues with the hot water heater. The new-style pilot light had gone out and they had to replace that. Then, I had them install a reverse osmosis system. I’d give them an A.”

Review by
05/22/2015

“They had to replace faucets that were leaking. They did a good job. They did what they were supposed to do. The technician did a good job. I’ve used them before, and that’s why I used them this time—I think they serviced the air conditioning unit a while back. I’d give them straight A’s all the way across.”

Review by
05/22/2015

“They were prompt, and they did the work as planned with no problems. They've worked on various different plumbing projects—mostly small stuff. The customer service is good. I first heard about the company because there was a local company that sold out their business to them, and we just stayed with them. I’d give them an A.”

Review by
05/22/2015

“It was a two-minute deal and it cost me 400 bucks. They replaced a seal in my shower; they had the part in the truck. I thought I would replace the entire deal and they told me I couldn’t. It was fine and they fixed it but it was literally three minutes of work that cost me $400. I’d give them an A. They did fine.”

Review by
05/22/2015

“They do a good job. It’s been a while, but they check all the plumbing and they’re good. They didn’t come fix anything; they just checked over everything to make sure everything was right. I have a yearly deal with them. The customer service is fine. I’ve been with this company for years, so I’d give them an A.”

Review by
05/22/2015

“They did a good job. They got the work done. They did some replacement of some feeder lines through the lavatories. The customer service was fine. I had no issue and did not have to call them back for anything. If a friend or neighbor asked about the company I would say they are expensive. I’d give them a B+.”

Review by
05/22/2015

“Benjamin Franklin Plumbing did a tremendous job. They're a very good company, they're courteous, and they get the job done. If someone asked about the company, I'd say, 'Use them. They're good.' They're an A+.”

Review by
05/22/2015

“They were prompt and efficient. They did what they had to do. They worked on a hot water heater. I have two of them; one of them went out, and they were able to fix it. I’d give them an A.”

Review by
05/22/2015

“The guy that showed up was very professional and knowledgeable. The shower wouldn’t shut off, and he came to fix that. I would use this company again. I’d give them an A.”

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