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FEATURED REVIEWS
“Being on time was perfect! They were there the minute they said they would be. He identified himself the minute he walked up which made me feel comfortable since I was by myself. He was also good about putting the booties on his shoes and taking care of stuff like that.”
“Alfredo was excellent, professional, and friendly.”
“It was fine. It was a good experience. I didn't like when he talked about the kind of water heaters that they have, which were $10,000 and up. I thought, 'My.' I've looked at a catalog and it's hard to find one that's $10,000 plus. That's the only thing. It was fine. He did a good job. He was very cordial and everything and he did a good job. I was very satisfied. I'd give them an excellent rating. I'd probably recommend them.”
“I found them quite high, but they were very good. They gave me a two-year guarantee on the work they’ve done. You can't find that in a regular economy. He was right on time—he came in and got it done. He ran into some big problem, but he got that fixed up. This house looks amazing. It was built in 1934, so you can imagine the problem he had with the water pipes under the house. I was very impressed. I will use them again. He fixed my faucets and stuff like that. I got it done mostly due to the city complaining that I had a leak. They said that I use so much water, which I had not used. It was just going everywhere, I guess. I would say that they’re an A+.”
“I was very pleased with Benjamin Franklin Plumbing. I had to have a new commode put in, and I was impressed with the gentleman who put it in. When he was finished, he cleaned up so well you would never know a plumber had been in the bathroom—the guy was great. If I have any problems with my plumbing, I know who to go to. It was excellent service—A+.”
“The person that came out did a fantastic job.”
“I would like to recognize the gentleman that came out. He was courteous, explained everything to us, and walked us around. He was great.”
“Benjamin Franklin Plumbing met and exceeded my expectations because they are very professional. I do not worry about anything they are doing because I feel like they are going to take care of everything the way it should be.”
“They met my expectations in all areas.”
“The customer service was great. Two technicians came out but the second person was not professional because he wanted to sell me something that I did not need. It seemed like he wanted to take advantage of me by trying to sell me something. He also used my own towels to put under my washer when he was trying to do the work.”
“They met my expectations on the work they did for me.”
“I would recognize Christy for her exceptional service. She is very professional and works hard to provide great service.”
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“All of them. From the lady I spoke to on the phone to the people who came out.”
“They performed the job properly.”
“The toilet works and it is one of the water saver types which is nice.”
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“Aside from the misdiagnosis, I would recognize the guy that came to fix it.”
“They were on time and professional.”
“The man who came was really good.”
“Benjamin Franklin Plumbing met or exceeded all of my expectations.”
“They met my expectations in the hookup of the appliances.”
“Every serviceman that has come to our house has been excellent.”
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“They arrived on the same day and did the repair work I needed perfectly. All the pricing was upfront from the beginning.”
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“I would like to recognize the guy that did the service.”
“I would like to recognize the plumber that came out to do my water heater and the plumber that did my inspection for their exceptional service.”
“I would like to recognize Matt Bowersox.”
“They exceeded my expectations in all areas. They're great.”
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“I have used them before, and they met everything I expected in all areas.”
“I don't remember his name, but I would like to recognize the guy that came out for his exceptional service.”
“The plumbers were very neat and tidy”
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“Remi”
“They fixed the problem.”
“They met our expectations by being on time, & being there the day of or very next day if we needed them.”
“I would like to recognize the dispatch lady for giving great options, and the installer. They were great and the installer explained everything very well.”
“I think the company has good plumbers but they are expensive and over priced. I appreciate the fact they want to pay their plumbers well but I would recommend going with a smaller more personal company.”
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“They did the job efficiently.”
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“I would like to recognize Michael for his exceptional service.”
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“They were all exceptional.”
“Matt”
“Brian and all the office staff”
“Love all the office staff who take care of me on the phone and Brian has been servicing my home for years. I'm always happy with the way he solves the problems that pop up.”
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“the receptionists”
“All of your employees are great”
“Matt always does a great job.”
“Very quick with emergency responses, but there is more of a wait if it's not an emergency”
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“I would like to recognize the man who did the work for his exceptional service. He was handicap, but you would never know. He did a fabulous job. He only had one hand, but I was surprised he was able to do as well as he did. He did great.”
“Benjamin Franklin Plumbing S. Houston met or exceeded my expectations. They were thorough with the inspection, showing us the issues, and giving multiple solutions for it.”
“They did a good job.”
“The work was done incorrectly and they had to come back and fix their work.”
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“Our service rep was amazing!! He was so knowledgeable and helpful!! Highly recommend!!”
“I'd like to recognize Brian for his exceptional service. He was very prompt and knowledgeable and even shared some personal experience about the work he has to do in his own home. He also took pictures of the pipe in the attic to show me that everything was dry and there were no leaks there.”
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“Bryan was great.”
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“I have liked all the service men that have come out.”
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“Great Job”
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“Brian and Mike have provided exceptional and professional service for all my plumbing needs which range from installing faucets, garbage disposals, unclogging drain lines, and repair broken pipes to hot water heaters and complete system water softeners.”
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“I would like to recognize a crew member for exceptional service. At this time, I can not remember his name.”
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“I would like to recognize the technician for his exceptional service.”
“Benjamin Franklin Plumbing S. Houston was very cooperative, thorough, and did good work.”
“They did a good job.”
“I was happy with the fact that they preformed the job.”
“I communicated to them the problem, and I sent 5 photos. I have two problems. The lady told me she would send them to the supervisor so they can be prepared to work on my problem, but the man only had the first problem and no one ever talked to him about anything. He was a one arm plumber, which is fine but that's a difficult job for him to complete. He went underneath my house and I basically repaired the problem that I had with a gadget. I am not happy with them.”
“I would like to recognize my service man, he did a great job. He's the only one I had contact with, so he's the only one I can recommend.”
“I would like to recognize the technician for his exceptional service.”
“I would like to recognize the technician that came out.”
“I would like to recognize Michael Whitten. I contacted then another time for him to come, for the first part of June. I was waiting until he could come back, because I wanted to wait on him.”
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“I was most satisfied with the timeliness and that they were prompt and able to address the issue.”
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“The delivery of the service was excellent. They also provided great customer service.”
“Our service tech., Matt Bowersox, was excellent.”
“Every plumber I had i would recommend. They were very professional and get the job done.”
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“I would like to recognize the plumber that came out. He did a great job.”
“They met or exceeded my expectations for the job done.”
“I would like to recognize the plumber who came.”
