Benjamin Franklin Plumbing
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Benjamin Franklin Plumbing has received 4.6 out of 5 stars based on 298 customer surveys.
5
230
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45
3
11
2
6
1
6
9th year as a Best Pick Call
"We provide a solution to our clients' plumbing problems on the first visit, using the highest-quality materials and equipment available. We do this while keeping the safety of your family and home a top priority."

Marvin Ohl | President
Company Information
Services Offered
Benjamin Franklin is a full-service plumbing repair and installation company specializing in water heater repair and replacement, tankless water heater installation, drain cleaning, gas and water leak repair, water treatment systems, and slab leak repair.
Warranty
Benjamin Franklin Plumbing offers at least a two-year warranty on most repairs and replacements.
Company History
Owner Marvin Ohl, an industry veteran with over 40 years of experience, founded the southwest Houston Benjamin Franklin location in 1983 and continues to run daily operations, including hiring, training, and supervising employees. Marvin is both a Master Plumber and a Backflow Prevention Assembly Tester.
Employee Information
Plumbers wear uniforms, drive marked vehicles, and must pass background checks and ongoing random drug testing.
Areas Served
Missouri City, Richmond, Stafford, Sugar Land
Address
1015 Frost Street
Rosenberg, TX 77471
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
M-13459

Compiled Score:

Benjamin Franklin Plumbing has received 4.6 out of 5 stars based on 298 customer surveys.
5
230
4
45
3
11
2
6
1
6
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/03/2019

“The person that came out did a fantastic job.”

Review by
10/02/2019

“I would like to recognize the gentleman that came out. He was courteous, explained everything to us, and walked us around. He was great.”

Review by
10/02/2019

“Benjamin Franklin Plumbing met and exceeded my expectations because they are very professional. I do not worry about anything they are doing because I feel like they are going to take care of everything the way it should be.”

Review by
09/27/2019

“They met my expectations in all areas.”

Review by
09/19/2019

“The customer service was great. Two technicians came out but the second person was not professional because he wanted to sell me something that I did not need. It seemed like he wanted to take advantage of me by trying to sell me something. He also used my own towels to put under my washer when he was trying to do the work.”

Review by
09/13/2019

“They met my expectations on the work they did for me.”

Review by
09/05/2019

“I would recognize Christy for her exceptional service. She is very professional and works hard to provide great service.”

Review by
09/03/2019

No review comments provided

Review by
08/27/2019

No review comments provided

Review by
08/27/2019

“All of them. From the lady I spoke to on the phone to the people who came out.”

Review by
08/23/2019

“They performed the job properly.”

Review by
08/23/2019

“The toilet works and it is one of the water saver types which is nice.”

Review by
08/18/2019

No review comments provided

Review by
08/09/2019

“Aside from the misdiagnosis, I would recognize the guy that came to fix it.”

Review by
08/09/2019

“They were on time and professional.”

Review by
08/09/2019

“The man who came was really good.”

Review by
08/09/2019

“Benjamin Franklin Plumbing met or exceeded all of my expectations.”

Review by
08/09/2019

“They met my expectations in the hookup of the appliances.”

Review by
08/08/2019

“Every serviceman that has come to our house has been excellent.”

Review by
08/07/2019

No review comments provided

Review by
07/29/2019

“They arrived on the same day and did the repair work I needed perfectly. All the pricing was upfront from the beginning.”

Review by
07/22/2019

No review comments provided

Review by
07/19/2019

“I would like to recognize the guy that did the service.”

Review by
07/18/2019

“I would like to recognize the plumber that came out to do my water heater and the plumber that did my inspection for their exceptional service.”

Review by
07/18/2019

“I would like to recognize Matt Bowersox.”

Review by
07/18/2019

“They exceeded my expectations in all areas. They're great.”

Review by
07/18/2019

No review comments provided

Review by
07/18/2019

“I have used them before, and they met everything I expected in all areas.”

Review by
07/18/2019

“I don't remember his name, but I would like to recognize the guy that came out for his exceptional service.”

Review by
07/18/2019

“The plumbers were very neat and tidy”

Review by
07/18/2019

No review comments provided

Review by
07/18/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

“Remi”

Review by
07/17/2019

“They fixed the problem.”

Review by
07/11/2019

“They met our expectations by being on time, & being there the day of or very next day if we needed them.”

Review by
07/11/2019

“I would like to recognize the dispatch lady for giving great options, and the installer. They were great and the installer explained everything very well.”

Review by
07/11/2019

“I think the company has good plumbers but they are expensive and over priced. I appreciate the fact they want to pay their plumbers well but I would recommend going with a smaller more personal company.”

Review by
07/10/2019

No review comments provided

Review by
07/10/2019

No review comments provided

Review by
07/10/2019

“They did the job efficiently.”

Review by
07/10/2019

No review comments provided

Review by
07/10/2019

“I would like to recognize Michael for his exceptional service.”

Review by
07/10/2019

No review comments provided

Review by
07/10/2019

“They were all exceptional.”

Review by
07/09/2019

“Matt”

Review by
07/08/2019

“Brian and all the office staff”

Review by
07/07/2019

“Love all the office staff who take care of me on the phone and Brian has been servicing my home for years. I'm always happy with the way he solves the problems that pop up.”

Review by
07/05/2019

No review comments provided

Review by
07/02/2019

No review comments provided

Review by
07/02/2019

“the receptionists”

Review by
07/01/2019

“All of your employees are great”

Review by
07/01/2019

“Matt always does a great job.”

Review by
07/01/2019

“Very quick with emergency responses, but there is more of a wait if it's not an emergency”

Review by
07/01/2019

No review comments provided

Review by
06/26/2019

“I would like to recognize the man who did the work for his exceptional service. He was handicap, but you would never know. He did a fabulous job. He only had one hand, but I was surprised he was able to do as well as he did. He did great.”

Review by
06/26/2019

“Benjamin Franklin Plumbing S. Houston met or exceeded my expectations. They were thorough with the inspection, showing us the issues, and giving multiple solutions for it.”

Review by
06/26/2019

“They did a good job.”

Review by
06/26/2019

“The work was done incorrectly and they had to come back and fix their work.”

Review by
06/25/2019

No review comments provided

Review by
06/25/2019

“Our service rep was amazing!! He was so knowledgeable and helpful!! Highly recommend!!”

Review by
06/25/2019

“I'd like to recognize Brian for his exceptional service. He was very prompt and knowledgeable and even shared some personal experience about the work he has to do in his own home. He also took pictures of the pipe in the attic to show me that everything was dry and there were no leaks there.”

Review by
06/25/2019

No review comments provided

Review by
06/25/2019

“Bryan was great.”

Review by
06/25/2019

No review comments provided

Review by
06/24/2019

“I have liked all the service men that have come out.”

Review by
06/24/2019

No review comments provided

Review by
06/24/2019

No review comments provided

Review by
06/21/2019

No review comments provided

Review by
06/19/2019

No review comments provided

Review by
06/19/2019

“Great Job”

Review by
06/17/2019

No review comments provided

Review by
06/17/2019

“Brian and Mike have provided exceptional and professional service for all my plumbing needs which range from installing faucets, garbage disposals, unclogging drain lines, and repair broken pipes to hot water heaters and complete system water softeners.”

Review by
06/02/2019

No review comments provided

Review by
05/29/2019

“I would like to recognize a crew member for exceptional service. At this time, I can not remember his name.”

Review by
05/29/2019

No review comments provided

Review by
05/29/2019

“I would like to recognize the technician for his exceptional service.”

Review by
05/29/2019

“Benjamin Franklin Plumbing S. Houston was very cooperative, thorough, and did good work.”

Review by
05/29/2019

“They did a good job.”

Review by
05/29/2019

“I was happy with the fact that they preformed the job.”

Review by
05/29/2019

“I communicated to them the problem, and I sent 5 photos. I have two problems. The lady told me she would send them to the supervisor so they can be prepared to work on my problem, but the man only had the first problem and no one ever talked to him about anything. He was a one arm plumber, which is fine but that's a difficult job for him to complete. He went underneath my house and I basically repaired the problem that I had with a gadget. I am not happy with them.”

Review by
05/21/2019

“I would like to recognize my service man, he did a great job. He's the only one I had contact with, so he's the only one I can recommend.”

Review by
05/21/2019

“I would like to recognize the technician for his exceptional service.”

Review by
05/21/2019

“I would like to recognize the technician that came out.”

Review by
05/21/2019

“I would like to recognize Michael Whitten. I contacted then another time for him to come, for the first part of June. I was waiting until he could come back, because I wanted to wait on him.”

Review by
05/21/2019

No review comments provided

Review by
05/20/2019

“I was most satisfied with the timeliness and that they were prompt and able to address the issue.”

Review by
05/17/2019

No review comments provided

Review by
05/17/2019

No review comments provided

Review by
05/17/2019

No review comments provided

Review by
05/17/2019

No review comments provided

Review by
05/16/2019

No review comments provided

Review by
05/16/2019

No review comments provided

Review by
05/16/2019

“The delivery of the service was excellent. They also provided great customer service.”

Review by
05/16/2019

“Our service tech., Matt Bowersox, was excellent.”

Review by
05/16/2019

“Every plumber I had i would recommend. They were very professional and get the job done.”

Review by
05/16/2019

No review comments provided

Review by
05/16/2019

“I would like to recognize the plumber that came out. He did a great job.”

Review by
05/16/2019

“They met or exceeded my expectations for the job done.”

Review by
05/16/2019

“I would like to recognize the plumber who came.”

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