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FEATURED REVIEWS
“I'd like to recognize Jarin for his exceptional service with my plumbing issues.”
“I would like to recognize the girl who answers the phone for exceptional service. I don't know what her name is.”
“Being on time was perfect! They were there the minute they said they would be. He identified himself the minute he walked up which made me feel comfortable since I was by myself. He was also good about putting the booties on his shoes and taking care of stuff like that.”
“Alfredo was excellent, professional, and friendly.”
“It was fine. It was a good experience. I didn't like when he talked about the kind of water heaters that they have, which were $10,000 and up. I thought, 'My.' I've looked at a catalog and it's hard to find one that's $10,000 plus. That's the only thing. It was fine. He did a good job. He was very cordial and everything and he did a good job. I was very satisfied. I'd give them an excellent rating. I'd probably recommend them.”
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“The quality of the work is exceptional.”
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“The gentleman was very polite and did a good job. I thought it was excessively expensive.”
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“I would like to recognize the workers that came.”
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“I'd like to recognize Jarin for his exceptional service with my plumbing issues.”
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“I would like to recognize all of them. They have all been very good and courteous.”
“Mike is fantastic! I appreciate him very much.”
“I would like to recognize the girl who answers the phone for exceptional service. I don't know what her name is.”
“The time getting the project completed exceeded my expectations.”
“The price is a little high. The service is excellent.”
“The service technician who came to attend to my issue was not honest.”
“Punctual and professional”
“The crew that oversaw the digging were very professional are careful.”
“No one in particular.”
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“There was a woman in the office, and when we decided we did not want to pay the trip fee, she was extremely accommodating. She brought the product out to our car with a smile.”
“attitude of the personnel”
“The person that came out did a fantastic job.”
“I would like to recognize the gentleman that came out. He was courteous, explained everything to us, and walked us around. He was great.”
“Benjamin Franklin Plumbing met and exceeded my expectations because they are very professional. I do not worry about anything they are doing because I feel like they are going to take care of everything the way it should be.”
“They met my expectations in all areas.”
“The customer service was great. Two technicians came out but the second person was not professional because he wanted to sell me something that I did not need. It seemed like he wanted to take advantage of me by trying to sell me something. He also used my own towels to put under my washer when he was trying to do the work.”
“They met my expectations on the work they did for me.”
“I would recognize Christy for her exceptional service. She is very professional and works hard to provide great service.”
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“All of them. From the lady I spoke to on the phone to the people who came out.”
“They performed the job properly.”
“The toilet works and it is one of the water saver types which is nice.”
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“Aside from the misdiagnosis, I would recognize the guy that came to fix it.”
“They were on time and professional.”
“The man who came was really good.”
“Benjamin Franklin Plumbing met or exceeded all of my expectations.”
“They met my expectations in the hookup of the appliances.”
“Every serviceman that has come to our house has been excellent.”
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“They arrived on the same day and did the repair work I needed perfectly. All the pricing was upfront from the beginning.”
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“I would like to recognize the guy that did the service.”
“I would like to recognize the plumber that came out to do my water heater and the plumber that did my inspection for their exceptional service.”
“I would like to recognize Matt Bowersox.”
“They exceeded my expectations in all areas. They're great.”
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“I have used them before, and they met everything I expected in all areas.”
“I don't remember his name, but I would like to recognize the guy that came out for his exceptional service.”
“The plumbers were very neat and tidy”
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“Remi”
“They fixed the problem.”
“They met our expectations by being on time, & being there the day of or very next day if we needed them.”
“I would like to recognize the dispatch lady for giving great options, and the installer. They were great and the installer explained everything very well.”
“I think the company has good plumbers but they are expensive and over priced. I appreciate the fact they want to pay their plumbers well but I would recommend going with a smaller more personal company.”
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“They did the job efficiently.”
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“I would like to recognize Michael for his exceptional service.”
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“They were all exceptional.”
“Matt”
“Brian and all the office staff”
“Love all the office staff who take care of me on the phone and Brian has been servicing my home for years. I'm always happy with the way he solves the problems that pop up.”
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“the receptionists”
“All of your employees are great”
“Matt always does a great job.”
“Very quick with emergency responses, but there is more of a wait if it's not an emergency”
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“I would like to recognize the man who did the work for his exceptional service. He was handicap, but you would never know. He did a fabulous job. He only had one hand, but I was surprised he was able to do as well as he did. He did great.”
“Benjamin Franklin Plumbing S. Houston met or exceeded my expectations. They were thorough with the inspection, showing us the issues, and giving multiple solutions for it.”
“They did a good job.”
“The work was done incorrectly and they had to come back and fix their work.”
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“Our service rep was amazing!! He was so knowledgeable and helpful!! Highly recommend!!”
“I'd like to recognize Brian for his exceptional service. He was very prompt and knowledgeable and even shared some personal experience about the work he has to do in his own home. He also took pictures of the pipe in the attic to show me that everything was dry and there were no leaks there.”
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“Bryan was great.”
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“I have liked all the service men that have come out.”
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“Great Job”
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