Benjamin Franklin Plumbing
12th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Benjamin Franklin Plumbing has received 4.7 out of 5 stars based on 249 customer surveys conducted through Our Research Partners.
5
206
4
21
3
13
2
2
1
7
12th year as a Best Pick Call
"We provide a solution to our clients' plumbing problems on the first visit, using the highest-quality materials and equipment available. We do this while keeping the safety of your family and home a top priority."

Marvin Ohl | President
Company Information
Services Offered
Benjamin Franklin is a full-service plumbing repair and installation company specializing in water heater repair and replacement, tankless water heater installation, drain cleaning, gas and water leak repair, water treatment systems, and slab leak repair.
Warranty
Benjamin Franklin Plumbing offers at least a two-year warranty on most repairs and replacements.
Company History
Owner Marvin Ohl, an industry veteran with 45 years of experience, founded the southwest Houston Benjamin Franklin location in 1983 and continues to run daily operations, including hiring, training, and supervising employees. Marvin is both a Master Plumber and a Backflow Prevention Assembly Tester.
Employee Information
Plumbers wear uniforms, drive marked vehicles, and must pass background checks and ongoing random drug testing.
Areas Served
Missouri City, Richmond, Stafford, Sugar Land
Address
1015 Frost Street
Rosenberg, TX 77471
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
8:00 am - 5:00 pm
Sun
Closed
Licenses
M-38410

Compiled Score:

Benjamin Franklin Plumbing has received 4.7 out of 5 stars based on 249 customer surveys conducted through Our Research Partners.
5
206
4
21
3
13
2
2
1
7
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
06/13/2022

“From the customer service people in the office to the plumbers - we have always been treated fairly and honestly. The plumbers access the situation and provide cost effective solutions.”

Review by
06/12/2022

No review comments provided

Review by
06/12/2022

No review comments provided

Review by
06/10/2022

“Very nice young men. Got here on time and did their job. They also explained what needed to be done and asked permission before they began”

Review by
06/06/2022

No review comments provided

Review by
06/06/2022

“although they took care of the problem, the fix was a busted water line in back yard, the cost was over $1,000 which is way over priced.”

Review by
06/05/2022

No review comments provided

Review by
06/05/2022

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Review by
06/05/2022

“All employees of the company are very professional, prompt and courteous. They take time to explain issues and the best way to tackle the job.”

Review by
06/05/2022

No review comments provided

Review by
06/05/2022

“Due to what your plumber told our insurance company about our water leak in our attic they would not pay because they said it was our fault.”

Review by
06/03/2022

No review comments provided

Review by
06/03/2022

No review comments provided

Review by
06/02/2022

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Review by
06/02/2022

No review comments provided

Review by
06/02/2022

“Benjamin Franklin Plumbing S. Houston showed up time, and called to let me know when they were on the way. They did good work, for a fair price. I have no complaints. The work staff was friendly, knowledgeable, and left the site clean.”

Review by
06/02/2022

“They are very punctual and easy to work with.”

Review by
06/01/2022

No review comments provided

Review by
06/01/2022

No review comments provided

Review by
06/01/2022

“Friendly service...”

Review by
05/31/2022

No review comments provided

Review by
05/31/2022

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Review by
05/31/2022

“Service is always excellent”

Review by
05/31/2022

No review comments provided

Review by
05/31/2022

“The first guy was very good, fixed the problem, the second guy from my second call fixes the problem but told me that he will not warranty the job because I wouldn’t buy the product he was trying to sell me for $60.00, he had an attitude when I told him I’m not buying the product.”

Review by
08/16/2021

No review comments provided

Review by
08/16/2021

No review comments provided

Review by
08/15/2021

No review comments provided

Review by
08/15/2021

No review comments provided

Review by
08/15/2021

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Review by
08/15/2021

“I have used Benjamin Franklin for yearly on large plumbing projects and have been always professional and made the install/repair the first time. I would recommend that a customer verify their complete list of services and materials used.”

Review by
08/15/2021

“Excellent work in a timely fashion.”

Review by
08/15/2021

No review comments provided

Review by
08/08/2021

No review comments provided

Review by
08/08/2021

No review comments provided

Review by
08/08/2021

“I will positively recommend Benjamin Franklin Plumbing every chance I get. When I have a plumbing problem, I only call Benjamin Franklin.”

Review by
08/08/2021

No review comments provided

Review by
08/04/2021

“We have used Benjamin Franklin Plumbing at home and at the office for at least 15-20 years. I would not use anyone else.”

Review by
08/04/2021

“Great customer service from the office staff and the plumbers as well.”

Review by
08/04/2021

“I have trusted BF S Houston (Rosenberg) with all my plumbing needs since 2010. Their response time, even on weekends and holidays, is exceptional; their job follow-through is always extremely thorough. BF’s skilled plumbers explain the job in detail, offer options when appropriate, and are focused on safety. Their pricing is by the job and clearly stated up front in writing...absolutely no surprises.”

Review by
08/04/2021

No review comments provided

Review by
08/03/2021

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Review by
08/03/2021

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Review by
08/03/2021

“I have already recommended to friends.”

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

“We have always had prompt and courteous service from each technician that has worked in our home.”

Review by
08/03/2021

“I found the pricing to be very expense. Almost double the price of a local plumber to install a tankless water heater.”

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

No review comments provided

Review by
03/24/2021

“i feel that Benjamin Franklin is price gouging”

Review by
03/17/2021

No review comments provided

Review by
03/14/2021

No review comments provided

Review by
01/28/2021

No review comments provided

Review by
01/27/2021

No review comments provided

Review by
01/26/2021

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Review by
01/26/2021

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Review by
01/26/2021

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Review by
01/26/2021

“I didn't appreciate them charging me for having an assistant.”

Review by
01/26/2021

“The gentleman was very polite and did a good job. I thought it was excessively expensive.”

Review by
01/26/2021

No review comments provided

Review by
01/25/2021

No review comments provided

Review by
01/23/2021

No review comments provided

Review by
01/23/2021

No review comments provided

Review by
01/20/2021

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Review by
01/19/2021

No review comments provided

Review by
01/19/2021

No review comments provided

Review by
01/19/2021

No review comments provided

Review by
01/19/2021

“Benjamin Franklin Plumbing offers an excellent service.”

Review by
01/19/2021

No review comments provided

Review by
01/18/2021

“They are on time, do good work, and respond quickly.”

Review by
01/16/2021

“The service technician who came to attend to my issue was not honest.”

Response
Ms. Moore, I'm so sorry the experience you had with the company you used in October was so awful. If you are in need of additional help resolving you plumbing issue please feel free to contact me directly to set up a service visit. We take pride in our 100% satisfaction guarantee and strive to always make what is in the clients best interest our top priority.
Review by
01/16/2021

“They've always come through when I needed someone. They are very competent.”

Review by
01/16/2021

No review comments provided

Review by
01/16/2021

No review comments provided

Review by
01/16/2021

No review comments provided

Review by
01/16/2021

No review comments provided

Review by
01/16/2021

No review comments provided

Review by
01/16/2021

“The price is a little high. The service is excellent.”

Review by
01/15/2021

“Punctual and professional”

Review by
01/14/2021

“The amount charged at the end of the project was the same amount given during the estimate which made me happy!”

Review by
01/14/2021

No review comments provided

Review by
01/14/2021

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Review by
01/14/2021

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Review by
01/14/2021

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Review by
01/14/2021

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Review by
01/14/2021

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Review by
10/03/2019

No review comments provided

Review by
10/02/2019

“They were great. They were very nice, did a great job. They talked to us and explained everything.”

Review by
10/02/2019

No review comments provided

Review by
09/27/2019

No review comments provided

Review by
09/19/2019

“The customer service was great. Two technicians came out but the second person was not professional because he wanted to sell me something that I did not need. It seemed like he wanted to take advantage of me by trying to sell me something. He also used my own towels to put under my washer when he was trying to do the work.”

Review by
09/13/2019

“Good for availability but they are expensive.”

Review by
09/05/2019

No review comments provided

Review by
09/03/2019

No review comments provided

Review by
08/27/2019

No review comments provided

Review by
08/27/2019

No review comments provided

Review by
08/23/2019

No review comments provided

Review by
08/23/2019

No review comments provided

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