Baker Brothers Plumbing & Air
7th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Baker Brothers Plumbing & Air has received 4.7 out of 5 stars based on 409 customer surveys.
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7th year as a Best Pick Call
"We've been in business since 1945. You don't stay in business that long unless you're treating your customers right. We pride ourselves on being clean and professional. We know that we're guests in your home, and we want to be invited back. Customer satisfaction is our top priority."

Jimmie Dale | President
Company Information
Services Offered
Baker Brothers Plumbing & Air offers residential and commercial plumbing repair and service, water heater replacement, sewer and drain cleaning, and slab leak location and repair. The company also offers heating and air conditioning services.
Company History
The company was founded in 1945 by Robert Tiner. Jim Dale, Robert's son-in-law, bought the company in 1988. Jim's son, Jimmie, began working for his father in 1993 and bought the company in 2008.
Distinctions
Baker Brothers Plumbing & Air has earned the Technician Seal of Safety.
Employee Information
Employees wear uniforms, drive marked vehicles, and must pass background checks and drug tests before being hired.
Additional Information
Baker Brothers Plumbing & Air offers flat-rate pricing.
Licenses
M-30505
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
06/19/2017

“I'd give them a B. They did a tub faucet replacement and fixed a leaky outdoor faucet.”

Review by
06/15/2017

“They were prompt, seemed knowledgeable. It was plumbing work. They get a B+.”

Review by
06/15/2017

“They did the job OK. They repaired the water meter in front of my house. I'd give them an A rating.”

Review by
06/15/2017

“They've replaced two of our toilets, and it's been very good.”

Review by
06/15/2017

“They did outside plumbing work. I would say they get an A.”

Review by
06/15/2017

“They installed a new toilet for me. I'd give them a B.”

Review by
06/15/2017

“They came and put a new toilet in for me. That was a positive experience. This was not the first time I had used them. They're excellent, so they get an A.”

Review by
06/15/2017

“It was a very good experience. I liked everything. They did a professional job, on time. They did several different plumbing repairs. They earned an A+.”

Review by
06/15/2017

“I loved the technician. He was courteous. He was timely and he did a great job. He actually repaired a seal. I'd give them an A+.”

Review by
06/15/2017

“They were timely and did a good job. We had a toilet that was running. He plumbed and repaired it. They get an A.”

Review by
06/15/2017

“I had a toilet that was leaking, and they were supposed to fix that for me. The technician that came out to handle the issue told me, 'Oh, this is what needs to be done to get it fixed.' I was like, 'OK, that's fine. Go ahead.' So he did that and then he leaves, but then the toilet was just flooding constantly and he knew that before he left but didn't say anything like, 'Hey, there's more work that needs to be done.’ In my opinion, it was an incomplete job, and he failed to notify me like, 'Hey, I didn't fully fix everything that's wrong here.' I don't know if that was just because he was concerned that if he said, 'Hey, there's more that needs to be done and it's going to cost more,' that that would have upset someone or what the deal was, but ultimately I contacted them and told them what happened, and they handled working that out in an agreeable manner. Ultimately, I ended up fixing the remainder of the toilet. I would give them a B-. They were able to get out to handle the issues quickly, which was nice. As far as cleanliness is concerned, I felt like the person that came out was clean and well-kept. I would tell people that I think they're a good company. I just happened to have not the best experience.”

Review by
06/15/2017

“The technician that was here, I think his name was Pedro, was the same guy from a previous much smaller job, and he was excellent. He was thorough. You really felt like he wasn't trying to charge you five hundred bucks, knowing that you don't know anything about air conditioning. He was very helpful if there was anything else in the house that might need anything. Totally recommend him. The first time, we had an overflow valve issue in my daughter's shower that was having water coming through the ceiling to the ground floor, so it was a pretty big deal. Then he put in a permanent drain for our ice maker, so he had to go under the house and do all this stuff. It wasn't as easy as just poking a hose through an opening on the side of the house. He was really good. He told us we could either go this way or this way, and this is what you need to do, what do you want to do, and this is how long it will take. It was nice to have someone come in and feel like you weren't being taken for a ride. I'd give them an A+ for sure. You can drive to the grocery store and see ten different plumbing agency services, and I would only call on these guys because of him.”

Review by
06/15/2017

“They did a good job. They were on time. They tried to minimize the cost, gave me options, went ahead and fixed it, and everything came out OK. They fixed a pipe leak coming from where the hot water heater was. It was going under the floor, and we thought at first it was a foundation leak but it wasn't. They had to replace some piping and reroute it. Three holes in the wall had to be cut and new piping fixed. That took them about five hours. The work was good, but they were very expensive. They get an A-. Could have been better if it wasn't as expensive.”

Review by
06/15/2017

“I liked the courtesy of the person they had sent out. I don't remember his name, but he was very courteous and he did a great job, as far as I'm concerned. He wound up putting a faucet in my kitchen as well as removing a water faucet that was obsolete in my house. I'd give them an A. He was excellent. I've dealt with great customer service, and the work was great as well. Punctuality was good. They did clean up after the job was all done. I was very satisfied.”

Review by
06/15/2017

“Both the technicians were great. They knew what they were doing. They were personable. They were great. My only complaint was, and I called too, they had to cut through the sheet rock to get behind the shower, and that was $350 to cut a hole. I thought that was outrageous. With the 25 years we've used the company at least twice a week, I thought that was outrageous. I filed a complaint, but I never got a call back. They replaced the shower set. They're A+.”

Review by
06/15/2017

“That was a month and a half ago, two months, something like that. It was absolutely positive. The only problem I had was that it cost too much. They put in two outside spigots for me. They redid the old ones where the hose is going. I'd give them an A. The only problem I had what I thought it was a little high. Customer service was fantastic. The quality of the work was great.”

Review by
06/15/2017

“They came out on Sunday. They did the work they said they were going to do, and they did it for what they quoted. They replaced a hot water heater. I'd give them an A+. They're a little pricey, but I knew that going in. I don't know if I would recommend them or not. If somebody needed weekend work done and was willing to pay it, then I would recommend them.”

Review by
06/15/2017

“He was polite and well-mannered. He just came in and took care of his business and left, and it all worked out fine. He fixed my faucet in the shower. There was something wrong where it wouldn't get any pressure when you turned it to the hot side. He went in there and changed something out and fixed it. I'd grade them as an A+.”

Review by
06/15/2017

“They were on time, they were very tidy, and they were efficient. They replaced our whole HVAC system. They had to replace a couple items on our water heater. They replaced a drip pan underneath our water heater, and then there were a few items they had to replace on our water heater to bring it up to code. They get an A.”

Review by
06/15/2017

“The experience was very much positive. It's been a very long time since they were here, but they showed up on time and they were very helpful in their advice. They gave me some estimates and they fixed what they had to fix for me. I do remember they were fantastic. I'd rate them as an A+.”

Review by
06/15/2017

“They were here and they fixed it the second time. Unfortunately, I got charged for the first visit because they didn't troubleshoot it. They did what they thought was right, but it turned out it wasn't the problem. I had a toilet that was leaking up in a second floor. I'll give them an A.”

Review by
06/15/2017

“I liked the work they did. The men that were out here were very professional, courteous, and pleasant. They did two things. They did some work type work in the walls and then refit a toilet. I'd give them an excellent grade, an A. They wore booties all the time. I would recommend them.”

Review by
06/15/2017

“I liked a lot of things, the way they did business and everything. There was a water leak in the house, and I've been going through everything. I'd give them a B. I was pretty much satisfied. If I don't have to call them back, the quality of work was good. I would recommend them.”

Review by
06/15/2017

“It was very positive. They're wonderful. Great customer service, resolving the problem, good cost effective pricing. They've done several things, but I don't think it's relevant exactly what they did, but it was plumbing. I'd give them an A+.”

Review by
06/15/2017

“They knew what they were doing. They did not create any damage. They cleaned up everything. No issues. They did a hot water heater for us. The only reason they don't get an A+ is the price. They were expensive. I'd give them an A-.”

Review by
06/15/2017

“They got it done in a timely manner. They worked. They were prompt. They took care of the matter quickly. Got what I needed done correctly. They replaced two water heaters. I'd give them an A grade.”

Review by
06/15/2017

“That was a couple of months ago. It was absolutely positive. The service was quick. They finished the job quick. He knew what he was doing. They moved a water spigot for me. I'd give them an A.”

Review by
06/15/2017

“I had a very positive experience. They were timely, had good customer service, and I felt like they were honest. They replaced two outdoor water spigots. I'd give them an A+ rating.”

Review by
06/15/2017

“They were fast, efficient. They were fine. I had some stuff done with my tankless water heater. This is the first time I've used them. I'd give them an A rating.”

Review by
06/20/2016

“The service is great but it seems overpriced.”

Review by
06/20/2016

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06/20/2016

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Review by
06/19/2016

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Review by
06/19/2016

“Baker Brothers has always provided good service to us.”

Review by
06/17/2016

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Review by
06/16/2016

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Review by
06/16/2016

“We have used Baker Brothers for several years, they are always reliable and knowledgeable. I would highly recommend them for your plumbing needs.”

Review by
06/16/2016

“We've always received excellent service from Baker Brothers. They even came out in the middle of an ice storm. We were very grateful for that!  ”

Review by
06/16/2016

“Baker Brothers has always been my first choice for plumbing. Years ago, when I kept having carbon monoxide problems in our house, it was only Baker Brothers who figured out the problem—after a series of technicians in all kinds of fields— and probably saved our lives! I'll always be thankful.”

Review by
06/16/2016

“I only use Baker Bros for any plumbing need; there is no need to look any further for plumbing needs when I have Baker Bros available. Will not hesitate to recommend them to anyone for service. Technicians are knowledgeable, professional and willing to do whatever is necessary to assure customer needs are met.”

Review by
06/15/2016

“Baker Brothers Plumbing has been here several times for sewer, installing new commode, fixtures in bath. Very polite young men, clean, booties on feet. Clean up their messes. Installed Trane A/C-Heat. No one is perfect, but they come close.”

Review by
06/15/2016

“Baker Brothers has done lots of plumbing work at my home. They do quality dependable work for a fair price.”

Review by
06/14/2016

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Review by
06/13/2016

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Review by
06/13/2016

“Fixed stool handle then broke again! I haven’t had the money to get it fixed again. Very disgusted!!”

Review by
06/13/2016

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06/13/2016

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06/13/2016

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06/13/2016

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06/13/2016

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Review by
06/13/2016

“I live in an area in Dallas that is prone to plumbing problems. I used two other companies before calling Baker Brothers. They were prompt, friendly and reliable. Each time, they fixed the problem the first time. What impressed most about the company was their customer service, it was the best I have experienced in a long time. Baker Brothers may not be the least expensive plumbing company out there but they are worth the price.”

Review by
06/11/2016

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06/11/2016

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06/11/2016

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06/11/2016

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06/11/2016

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06/10/2016

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06/10/2016

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06/10/2016

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06/10/2016

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06/10/2016

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06/10/2016

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06/10/2016

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06/10/2016

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06/10/2016

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06/10/2016

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06/10/2016

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Review by
06/10/2016

“Very pleased with their work and overall professionalism.”

Review by
06/10/2016

“They have always done quality work on my plumbing problems. They call before they arrive, they wear uniforms so I know (as much as possible) that they are who I am expecting. The biggest job they did was repair a problem with my connection to the city water, replaced plumbing to my home. They worked hard, were clean, took the time to answer my questions. I like these guys.”

Review by
06/09/2016

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06/09/2016

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Review by
06/08/2016

“I have used Baker Brothers plumbing for many years (5+) now. They are always professional (smile and communicate well), dressed well (always in a clean uniform), and wear booties in your home to keep your house clean. Anytime I have had them do work they have always cleaned up after themselves.  ”

Review by
06/07/2016

“We have used Baker Brothers for many years. From the install of a new hot water heater to new A/C and duct work. And now for kitchen sink repair. Personnel are always friendly and knowledgeable. They do the work they promise to do thoroughly and always clean up after themselves.”

Review by
06/07/2016

“The plumbing work and the plumber were great and he did quality work. He was finished and cleaned up in the time that he had predicted. I would recommend Bakers Brothers to others. ”

Review by
06/07/2016

“Baker Brothers do excellent work. But the cost is so high I would be reluctant to recommend to families who are struggling financially. But again otherwise they are truly the best in town in my opinion.”

Review by
06/07/2016

“Their technicians are top notch, courteous, and do a good job.  The office staff is difficult to work with and don't really care that their scheduling caused you to wait 8 hours for the technician even though you are a VIP customer and you had an appointment 3 weeks in advance. I think the office staff and managers need more training in customer service. They are a disappointment compared to the technicians in the field.”

Review by
06/07/2016

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06/07/2016

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06/07/2016

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06/07/2016

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06/07/2016

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06/07/2016

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06/07/2016

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06/07/2016

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06/07/2016

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06/07/2016

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06/07/2016

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06/07/2016

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06/07/2016

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06/07/2016

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Review by
06/07/2016

“We have had many services provided and are we pleased.”

Review by
06/07/2016

“Every Baker Brothers crew we've had were excellent.”

Review by
06/07/2016

“Like the fact that we received same day service.”

Review by
06/07/2016

“While I thought the representative was very professional in every way, I thought the price was a little high for the disposal we purchased.”

Review by
06/07/2016

“Baker Brothers Plumbing personnel are professional in their conduct and have always been very competent technically in performing the necessary work.”

Review by
06/07/2016

“Pricing is high and inflexible. ‘Book’ pricing for all items when multiple items are being done is unreasonable. Likely will not call again because of this.”

Review by
01/06/2016

“They showed up on time, and they got the problem fixed. The problem was a pipe issue. I'd recommend them to friends and neighbors. I'd give them an A.”

Review by
01/06/2016

“They do a great job every time they're here. They fixed a pipe. We get a clogged pipe every once in a while and they fixed it right.”

Review by
01/06/2016

“I'd give them an E. I would not use them again.”

Review by
01/06/2016

“I had a positive experience with them.”

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