Baker Brothers Plumbing & Air
7th year as a Best Pick
Best Pick 2018
certified company
Based on 518 Surveys
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Baker Brothers Plumbing & Air has received 5 out of 5 stars (A-rating) based on 518 customer surveys conducted by Best Pick Reports.
7th year as a Best Pick Call
"We've been in business since 1945. You don't stay in business that long unless you're treating your customers right. We pride ourselves on being clean and professional. We know that we're guests in your home, and we want to be invited back. Customer satisfaction is our top priority."

Jimmie Dale | President
Company Information
Services Offered
Baker Brothers Plumbing & Air offers residential and commercial plumbing repair and service, water heater replacement, sewer and drain cleaning, and slab leak location and repair. The company also offers heating and air conditioning services.
Company History
The company was founded in 1945 by Robert Tiner. Jim Dale, Robert's son-in-law, bought the company in 1988. Jim's son, Jimmie, began working for his father in 1993 and bought the company in 2008.
Baker Brothers Plumbing & Air has earned the Technician Seal of Safety.
Employee Information
Employees wear uniforms, drive marked vehicles, and must pass background checks and drug tests before being hired.
Additional Information
Baker Brothers Plumbing & Air offers flat-rate pricing.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

“I loved the technician. He was courteous. He was timely and he did a great job. He actually repaired a seal. I'd give them an A+.”

“I liked the courtesy of the person they had sent out. I don't remember his name, but he was very courteous and he did a great job, as far as I'm concerned. He wound up putting a faucet in my kitchen as well as removing a water faucet that was obsolete in my house. I'd give them an A. He was excellent. I've dealt with great customer service, and the work was great as well. Punctuality was good. They did clean up after the job was all done. I was very satisfied.”

“The experience was very much positive. It's been a very long time since they were here, but they showed up on time and they were very helpful in their advice. They gave me some estimates and they fixed what they had to fix for me. I do remember they were fantastic. I'd rate them as an A+.”

“The technician that was here, I think his name was Pedro, was the same guy from a previous much smaller job, and he was excellent. He was thorough. You really felt like he wasn't trying to charge you five hundred bucks, knowing that you don't know anything about air conditioning. He was very helpful if there was anything else in the house that might need anything. Totally recommend him. The first time, we had an overflow valve issue in my daughter's shower that was having water coming through the ceiling to the ground floor, so it was a pretty big deal. Then he put in a permanent drain for our ice maker, so he had to go under the house and do all this stuff. It wasn't as easy as just poking a hose through an opening on the side of the house. He was really good. He told us we could either go this way or this way, and this is what you need to do, what do you want to do, and this is how long it will take. It was nice to have someone come in and feel like you weren't being taken for a ride. I'd give them an A+ for sure. You can drive to the grocery store and see ten different plumbing agency services, and I would only call on these guys because of him.”

“I liked the work they did. The men that were out here were very professional, courteous, and pleasant. They did two things. They did some work type work in the walls and then refit a toilet. I'd give them an excellent grade, an A. They wore booties all the time. I would recommend them.”

“They came and put a new toilet in for me. That was a positive experience. This was not the first time I had used them. They're excellent, so they get an A.”

“He was polite and well-mannered. He just came in and took care of his business and left, and it all worked out fine. He fixed my faucet in the shower. There was something wrong where it wouldn't get any pressure when you turned it to the hot side. He went in there and changed something out and fixed it. I'd grade them as an A+.”

“I had a very positive experience. They were timely, had good customer service, and I felt like they were honest. They replaced two outdoor water spigots. I'd give them an A+ rating.”

“It was a very good experience. I liked everything. They did a professional job, on time. They did several different plumbing repairs. They earned an A+.”

“They were on time, they were very tidy, and they were efficient. They replaced our whole HVAC system. They had to replace a couple items on our water heater. They replaced a drip pan underneath our water heater, and then there were a few items they had to replace on our water heater to bring it up to code. They get an A.”

“That was a couple of months ago. It was absolutely positive. The service was quick. They finished the job quick. He knew what he was doing. They moved a water spigot for me. I'd give them an A.”

“They did outside plumbing work. I would say they get an A.”

“They did the job OK. They repaired the water meter in front of my house. I'd give them an A rating.”

“They got it done in a timely manner. They worked. They were prompt. They took care of the matter quickly. Got what I needed done correctly. They replaced two water heaters. I'd give them an A grade.”

“They were fast, efficient. They were fine. I had some stuff done with my tankless water heater. This is the first time I've used them. I'd give them an A rating.”

“They were timely and did a good job. We had a toilet that was running. He plumbed and repaired it. They get an A.”

“They've replaced two of our toilets, and it's been very good.”

“I have used this company for at least the past eight to ten years. Scheduling is always easy. The plumbers have always been courteous, friendly, thorough in their diagnostics, and explained things in terms I could understand. The company is very customer-oriented toward satisfaction with their work—A+.”

“The service I have received from Baker Brothers has been outstanding. If I have any trouble, I know I can call them.”

“I am very pleased with Baker Brothers Plumbing. Their technicians are knowledgeable, efficient, and friendly. I've always liked having one company who can take care of my plumbing, heating, and cooling problems—love the continuity.”

“The plumbing work and the plumber were great, and he did quality work. I would recommend Baker Brothers—A+.”

“I am well pleased with their work. My hot water heater sprung a leak without any notice. They came out the same day that I called them and they replaced the water heater.”

“Technician serviced A/C/Heat unit for spring checkup adequately, but I was disappointed that he didn't leave a new filter for the unit. He said it didn't need one for a 'few weeks', but I feel he should have left a new one as part of the service call.”

“Baker Brothers Plumbing personnel are professional in their conduct and have always been very competent technically in performing the necessary work.”

“Baker Brothers staff was professional, clean. Inspector made positive comments regarding quality of work.”

“I have used Baker Brothers plumbing for many years now. They are always professional (smile and communicate well), dressed well (always in a clean uniform), and wear booties in your home to keep your house clean. Anytime I have had them do work they have always cleaned up after themselves.”

“They have always done quality work on my plumbing problems. They call before they arrive, they wear uniforms so I know (as much as possible) that they are who I am expecting. The biggest job they did was repair a problem with my connection to the city water, replaced plumbing to my home. They worked hard, were clean, took the time to answer my questions. I like these guys.”

“I experienced very professional service.”

“Experts in their field. Just what we needed.”

“Baker Brothers arrived at the time expected, went to work immediately and finished three tasks in less than the stated time. The service and quality were excellent.”

“We have used Baker Brothers for several years, they are always reliable and knowledgeable. I would highly recommend them for your plumbing needs.”

“Baker Brothers has always been my first choice for plumbing. Years ago, when I kept having carbon monoxide problems in our house, it was only Baker Brothers who figured out the problem—after a series of technicians in all kinds of fields—and probably saved our lives. I'll always be thankful.”

“They found the leak quickly and repair was quick. But it was late when they got through.”

“I only use Baker Bros for any plumbing need; there is no need to look any further for plumbing needs when I have Baker Bros available. Will not hesitate to recommend them to anyone for service. Technicians are knowledgeable, professional and willing to do whatever is necessary to assure customer needs are met.”

“All your guys are awesome. Art was professional, polite and very knowledgeable.”

“Always excellent service. Another great job by Baker Brothers.”

“Baker Brothers has always provided good service to us.”

“They were able to locate the problem and fix it in a timely manner.”

“I got Baker Brothers out of the Best Pick Reports when my hot water heater decided to go. I was very pleased with them. They were very nice and got here quickly. They're A+.”

“I liked them because they were professional and very thorough, and they explained everything well. We have a good service plan. They did a couple of things. They tightened up a loose faucet, and we had them check our overall plumbing because we have a new house. They do air conditioning, too, so they added some safety features to our air conditioning unit. We started out with plumbing, but we were happy to find out they did some other things. I'd say they earned an A+.”

“They quickly diagnosed the problem and fixed it. I had a leaking air conditioner pipe, and I had been trying for a couple of months to figure out how to solve it. Baker Brothers came out, immediately identified what they thought the problem would be, verified it, and corrected it in the space of about an hour and a half. I had used them previously, so that's why I chose them. I would say they're an A.”

“They were great. I'll give them an A.”

“They are very good. Baker Brothers deserves an A.”

“They were very nice and polite. They fixed my shower. The shower handle was broken, and the water wouldn't turn on and off, so they fixed that. I would rate them as an A.”

“I liked that they came when they said they were going to come and that the estimate they gave me for the work was spot-on. They replaced a toilet for me. I had a friend that had used them, so that's why I chose them. Baker Brothers gets an A.”

“I would grade them as an A.”

“I use them for my restaurant and for my house. It was fine. I like that I can call them and have them come out when I need them. Most recently, I think they fixed something in my bathroom. I would give them an A.”

“I remember it was a positive experience. He explained a few options. I would rate them as an A.”

“They showed up on time and appeared competent and knowledgeable, and they got the problem fixed. They did some type of plumbing work when there was a leak in one of my rental houses. I would say they deserve an A.”

“I liked that they came quickly, did their job, and left. They get an A.”

“It was great—I like the fact that they solved my problem. The last time they were here, they checked to make sure that I didn't have any leaks. I'd give Baker Brothers an A.”

“They did very well. The plumber did a good job, and the work was quality. They did some plumbing and put in a faucet. It's an A for them.”

“It went pretty well. I was pleased that they were on time and got it all done that day. The repaired a pressure relief valve. I would grade them as an A.”

“I liked that they were prompt, knew what they were talking about, and fixed the issue. They replaced a faucet in the kitchen, some shutoff valves to the dishwasher, and something in the shower because it wasn't getting hot. I would rate them as an A.”

“They arrived on time and were very clear with prices for the services we needed. They took care of it quickly. They repaired a leaking toilet and the shutoff valve in the wall. I chose Baker Brothers because I believe I used them before. I would rate them as an A.”

“It went great. They replaced a cracked PVC pipe in the attic. I think I liked their timeliness and the fact that they came out quickly. I liked that it didn't take that long for them to do the job, too. They're an A.”

“It went great—Baker Brothers was awesome, and the guys were professional. They had to cut holes in the wall to install a faucet, but they cleaned up really well, and everything worked great. I would grade them an A—they do really good work.”

“Baker Brothers came out basically the same day. We had a clog, and they were awesome—they did what they needed to do. I'd give them an A.”

“I use Baker Brothers, and I really like them a lot. I had a leak between the street and my house. They had to do the whole thing, and they did a really good job. They didn't damage any of my landscaping, and they put everything back the way they should. It was neat, they were quick, and they were efficient—I would give them an A+.”

“I liked the excellent service they gave. Baker Brothers is an A.”

“I use Baker Brothers. I'd say they're an A+ grade. What makes them so special is they're on time. They come, and they do the work. The thing I like about them the best is they always send out qualified people. The last thing they did for me was put in an outside water faucet, but they have done all types of plumbing in my house.”

“We've used Baker Brothers several times, and the service is fabulous. The technicians were very knowledgeable and very polite. They come on time. I would grade them an A+.”

“I use Baker Brothers for plumbing and HVAC. Most recently, I used them for plumbing. The service was OK, and everything is holding up well. The technician was excellent. I've used them before. I'm a member of their monthly service plan where they guarantee to be out in a certain number of hours. They're A+.”

“I would use Baker Brothers again—their quality of work was excellent. I'll give them an A+.”

“Baker Brothers did an excellent job as far as I'm concerned. They worked on the toilet and the sink. They had to put a little garbage disposal in. Everything is working OK, so I assume they did what they're supposed to do. The technicians were pleasant. It didn't take too long—about half an hour. They did a good job, and if something happens, I'll probably call them back. I would recommend them, and I would give them an A.”

“Baker Brothers does really good work, and I'll call them the next time I need them. I'm very pleased with their work. They come out right after I call them, and they do just what I want done. Most recently, they worked in the bathroom. I had to have them out a lot of times, and it's doing all right now. They do very excellent work, and I'm very pleased with them.”

“They replaced a toilet for me, and everything was fantastic. Those guys are great. This was my first time using Baker Brothers, and I'd give them an A+.”

“We use Baker Brothers. I like that they are timely when you call with an issue, and they are very informative about what they are doing and what the situation is. I would give them an A+ rating.”

“Baker Brothers does my plumbing. I got them from Best Pick Reports. The most recent thing they did for me was fix the outside faucet after it broke. He put it in, so it went under warranty for three years. He fixed it. They get an A+ grade throughout—they're very good.”

“Baker Brothers has done all my plumbing work, and I have been 100 percent satisfied with everything they've ever done. They completely explain any new equipment they've put in for me. The last time they came out, they installed a new tankless system. They deserve an A+.”

“Baker Brothers was good. They are the people I call to do any plumbing in the house. Everything has held up well, and I would recommend them. I'd give them an A+.”

“The plumber from Baker Brothers was nice, and everything is doing well. That's the second time they've done service for me. They're A+.”

“The guy from Baker Brothers was out yesterday, and I was very pleased with him. He was very professional. We've used them several times, and I'd use them again. They get an A+.”

“Baker Brothers installed a water heater for me. I've never had any issues with them. They show up on time and do what they're supposed to do—A+.”

“I'm really pleased with them. In fact, I usually call them if I have a problem. I've used them three or four times. Their most recent job was putting in a new hot water heater for me. It went fine. Everything is holding up, and I'm pleased. I would give Baker Brothers an A+.”

“They worked on a water heater for me, and it was successful. I would use Baker Brothers again—they're A+.”

“Baker Brothers has been great. I would use them again. I've used them for years, and I would grade them an A+.”

“Baker Brothers repaired a leak in an underground nominal one-inch diameter copper run. There have been two leaks where they had to dig up the ground and weld the proper pieces to make the repair. They did a good job, and they were quick. The plumber was a good guy. The work was good, and I'm happy. I'd say they get an A+.”

“We've used Baker Brothers for several years now. They have done several different things for us. We had a stopped-up drain in the kitchen, and we had a slow drain from the washing machine and toilet areas. The quality of the work is holding up fine. I would grade them an A+.”

“I would use Baker Brothers again. They did some work on my toilet, and there were no further problems. I'd give them an A+.”

“I always use Baker Brothers—they are really good. They unstopped several drains for me. I would recommend them. They get an A+.”

“I've used Baker Brothers for plumbing. I would give them an A grade.”

“I had a water leak, so Baker Brothers came out. They found the leak really quickly and resolved that issue. I have also had them replace a water heater, and then I had a young man from Baker Brothers come out and do some work in a bathroom. I ended up having him replace all of my old flexible metal tubing in the bathrooms and under the sinks. He was a nice young man and really did a good job in a hurry. They were very professional in the way they did business. Baker Brothers is a really good company, and they already have a good reputation in the market. I would go right along and give them an A.”

“I usually let people know if I'm dissatisfied and make them come back and redo the work, but I haven't had to say anything to Baker Brothers or have them come back. I would give them an A.”

“I have always used Baker Brothers for my plumbing, but they just acquired the capability to do A/C and heat, so I have gone ahead and moved over to them for that, too. They came out and did an initial inspection. If they are the same as they are with their plumbing, it will be very good work and very reliable. I would give them a grade of A.”

“The service with Baker Brothers went well. They did a hot water heater. They were recommended to me, and everything was performed to my satisfaction. They were good people. Everything is holding up well—no problem at all. They did really good work. I'd give them an A.”

“Baker Brothers inspected some pipes and fixed leaks. They showed up on time and did the work really fast, and I had no problems after they left. If needed, I would use them again. The technicians were fine. I had no problems. I chose them because of their reputation, and I would recommend them. They're an A.”

“My daughter recommended Baker Brothers to me, and I think I would also recommend them. I liked that they cleaned up after themselves when they were finished. I would grade them an A.”

“The quality of the work was very good. I don't have any complaints at all with Baker Brothers. I would recommend them—they get an A.”

“I had clogged showers, so I've always used Baker Brothers. They're good.”

“I think Baker Brothers did OK. I would grade them an A.”

“Baker Brothers Plumbing fixed a problem in the sink and a drain problem with my shower, and they installed a new toilet. Everything is holding up perfect since they did the work. The next time something goes wrong in my house, I'll call Baker Brothers Plumbing. I'd give them an A+.”

“The quality of Baker Brothers Plumbing's work is excellent. They replaced the hot water heater. They knew exactly what the problems were, and everything works great. They're an A+ company.”

“Their service was terrific. I've used them twice this year. The technician was wonderful. I'd give them an A+.”

“We've had them out several times, and they've all been excellent experiences. They were right on time and did a thorough, good job. Everything has held up perfect. I'd recommend them.”

“Baker Brothers Plumbing did some work for me back in January. The work they did for me was very excellent. They did a good job and they're pretty good people. They put in a new sewer line. The quality of the work was excellent. Everything has held up perfectly. The technicians were what I liked the best—they were awesome guys. They just came out and worked late to get it done that night, and it was cold. They just did an awesome job. That was my first time using them. I would give them an A+.”

“Baker Brothers Plumbing replaced a pipe in my garage that had leaked into my living room. It was positive because they were pretty efficient and explained everything that they were going to do and what they were going to dig up. It was just wonderful to have no complaints. The quality of the work was excellent. The workers who came out were fantastic. I would use this company again. Everything's fine. Their customer service was excellent. I would give them an A.”

“Baker Brothers Plumbing is first-class. It was positive because they're just very diligent in what they're doing, very professional, and they do what they say they're going to do. I had a waterline leak that they repaired. I've been using the service for about a year. It was very high-quality work. It's an A+.”

“I liked Baker Brothers Plumbing's friendliness and the work they did. They did some plumbing work for me. It was all perfect. The workers were outstanding, the customer service was great, and their cleanup was perfect. It was all great. I'd give them an A+.”

“Baker Brothers Plumbing is absolutely awesome. The workers were wonderful. We had a pipe underneath the slab that busted, and they just did an awesome job of repairing that.”