Atlas Plumbing Company
8th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Atlas Plumbing Company has received 4.8 out of 5 stars based on 178 customer surveys.
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8th year as a Best Pick Call
"Our customers will always be the most important people in our business, and we promise them 100 percent satisfaction with our work. That's why our motto is 'Trust the best for the best plumbing service by the cleanest plumbers in town.' Most of our staff have been with us for over 20 years—some for over 30 years."

Max "Sonny" Friedman | President
Company Information
Services Offered
Atlas Plumbing Company services, sells, and replaces plumbing fixtures, faucets, garbage disposals, instant hot water dispensers, and tank-type and tankless gas and electric water heaters and offers video camera service, electronic leak detection, and water, gas, and sewer line repair and replacement. Atlas installs tankless water heaters and repairs water or drain line leaks under slab foundations as its specialties.
Company History
The family-owned-and-operated company was founded in 1932.
Distinctions
Atlas is a member of the Plumbing-Heating-Cooling Contractors Association's Quality Service Contractors Group.
Employee Information
All employees undergo drug testing and background checks.
Additional Information
Atlas offers and services high-efficiency faucets, toilets, and tankless water heaters by Rinnai.
Licenses
M-5218
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
05/28/2017

“I had done some plumbing work with them a few months ago. I had called them to help with a clogged drain, and then a toilet, and then an outdoor house valve to fix that too. They came pretty quickly after I talked to them. I called them and they were able to come the next morning. The guy was really knowledgeable. He knew all the problems I had. I originally called them for one thing and I said, ‘Let me know all the different plumbing issues. Indoor, outdoor.’ He just kind of knew what he was doing and it was exactly what I needed. I'd say probably an A. The only thing they weren't able to fix while he was there was a leak that was in one of the bathtubs. He didn't end up fixing it because he mentioned it wasn't a problem with the pipe. For some reason, he wasn't able to fix it. That's the only negative thing. I was actually thinking of booking Atlas again to come fix that leak. I would have preferred to have it done in one sitting instead of booking again, but it's not like a major problem. I've recommended them. One of my friends was looking for a plumber and I referred Atlas to them.”

Review by
05/28/2017

“Atlas Plumbing does work for me. They've done many plumbing jobs for me, and they are the best plumbers I have ever used in all my years of general contracting and that's not something I say easily, or almost never say. They have enough trucks and enough teams and they do enough work for me as a general contractor that when I call, they shift stuff around to get to me but their guys, especially Curtis, is the most knowledgeable plumber I've ever had do work and very often it has to do with his diagnostic skills. He can diagnose an issue very often, I use two or three different plumbers. He can diagnose an issue correctly and faster than any plumber I've ever seen and sometimes the other plumbers miss it totally and he gets it within ten minutes. That very thing happened at my personal house. I'd give them A+. I'll recommend them daily.”

Review by
05/28/2017

“They've been great. They've actually done several things for a rental property that I have, shower leaks, bathtub leaks, faucet leaks. They're prompt, courteous, and honest. They're trustworthy and honest. I trust them and vice versa, they trust me. They go out there and do the work, they invoice me and I pay. They don’t demand the money up front. They don’t nickel and dime me. The repairman is not there demanding money while he’s there. It’s a tenant situation and I’m off-site. They do the work and I pay them. I'd give them A+.”

Review by
05/28/2017

“I was pleased with them. We've used them several times. We've worked with them for over 20 years and they're reliable. They come out and do the work that's supposed to be done. I'd give them an A. I would recommend them.”

Review by
05/28/2017

“I had a plumber come out in February. It might have been Atlas. I had two sinks that were leaking and they rebuilt them. I liked the price, timing, they're professional, courteous. I'd give them an A.”

Review by
05/28/2017

“It was general plumbing. They're courteous and they're prompt and they do excellent work. I'd give them an A+.”

Review by
05/28/2017

“They did plumbing for me. They were very fair and reputable and did a great job. I'd give them an A+.”

Review by
05/28/2017

“It's OK. They came out and fixed it. I was satisfied with them. I would put a satisfactory grade. A C.”

Review by
05/28/2017

“They did a general plumbing job for me. They did good work. I'd give them an A+ down the board.”

Review by
05/20/2017

“They were fantastic. They replaced a disposal unit. They were super-duper nice guys. They were very professional and friendly. I was nine months pregnant and they helped me move some things around. I'd give them an A+, overall.”

Review by
05/20/2017

“They re-plumbed a washing machine. The people are nice. They're professional. They knew what they were doing. I'd give them an A. I will and I have recommended them.”

Review by
05/20/2017

“I had a clog in the bathroom. I didn't have any issues at all. It was resolved, so it was a good experience. I'd give them an A.”

Review by
05/20/2017

“They were good. They were great. It turned out to be a leak. What turned out to be a rat probably chewed through a tiny piece of plastic plumbing and it had been leaking under my toilet in my bathroom. I got them as a recommendation from a coworker and they came the next day and I have a crawlspace under the house and found it and had it switched out in less than two hours. In and out. Done. Probably a mouse or a rat that chewed through a pipe. Definitely an A+. They were great. They got everything done. Their price was totally reasonable.”

Review by
05/20/2017

“They're wonderful. We've used them a couple of times. We've been really pleased with them both times. We've called them out for three or four different things. We had a doublecheck that needed to be replaced in the back where the water line comes in. We thought we might need a water heater replaced, but it turned out it just needed a little maintenance. Most of the jobs we've called them out for they've very kindly let us know it was something really simple we could do ourselves and didn't need replacing, which I appreciated. Then the one thing that I did need done, they did beautifully. They're A+.”

Review by
05/20/2017

“They replaced 53 feet of gas pipeline. It was a huge job. The guys were extremely thorough because it was a scary kind of thing. I had a gas leak. So, I just appreciated how professional and thorough they were and I trusted them. They did a good job. Oh, I'd give them an A.”

Review by
05/10/2016

“I like that they took care of me in short order and helped me with a difficult situation with the heating tank. They tended to my needs quickly and professionally, and their price was better than what I received from another vendor. I would grade them an A+.”

Review by
05/10/2016

“Depending on which time they came out, I was more or less satisfied. They fixed the problem, but they used a caulk that looks horrible on our tiles. It made a mess, and it's a disaster. That's what the owner said when he came out previously. They didn't do it so it's on the floor around the toilet—it's about two inches out. I would grade them an A-.”

Review by
05/10/2016

“They were dependable and very professional, and they did a great job each time they came there. I would grade them an A.”

Review by
05/10/2016

“They were fast. They fixed what needed to be fixed, and they charged me what they said they would charge. I would grade them an A.”

Review by
05/10/2016

“They're just good. They are on time, and they do what I ask them to do. They are courteous and kind, so I would grade them an A+.”

Review by
05/10/2016

“They're  very professional. They know what they are talking about and know exactly what to do when you ask them to. If an A is best, I would grade them an A+.”

Review by
05/10/2016

“Everything was fine, and they were here on time. We were happy with the service that they did, and we have no reason to complain. I would grade them a B.”

Review by
05/10/2016

“I  would rate Atlas Plumbing & Heating excellent. They know what they are doing. I only deal with two guys from that company that are absolutely excellent. I would grade them an A+.”

Review by
05/10/2016

“I've  always had a good experience with Atlas Plumbing & Heating, all the way back to 1977. When they say it's done, it's done. I would grade them the highest grade you got.”

Review by
05/10/2016

“They were punctual, gave an estimate of everything, and were very descriptive in diagnosing the problem quickly. They did what they said they would do. I would grade Atlas Plumbing & Heating an A.”

Review by
05/10/2016

“They've been out to my house three times. I like the fact that I can call them late at night, and they respond first thing in the morning. They can get somebody out that day usually. I would grade them an A-.”

Review by
05/10/2016

“The owner is responsive. He answers the phone often times when we call. They get out here fast, and they know what they are doing. We've never had a bad experience with them. I would grade them an A+.”

Review by
05/10/2016

“They managed to get the job done in a shorter amount of time than I expected. I would grade them an A.”

Review by
05/10/2016

“They are on time. The estimation for the job was okay, and they are okay. I would grade them a B+.”

Review by
05/10/2016

“They were punctual, did a good job, and were on target with their price. I would grade them an A+.”

Review by
05/10/2016

“They  were great. They were on time, courteous, and very professional. I would grade them an A+.”

Review by
05/10/2016

“Atlas Plumbing & Heating came out and did the job in the time frame that we wanted it done. I would grade them an A.”

Review by
05/10/2016

“They did good. I called them because I had a plumbing leak, and they came out and fixed it. I would grade them an A.”

Review by
05/10/2016

“They're polite and professional and got the job done within about 15 minutes—it was great. I would grade them an A.”

Review by
05/10/2016

“Atlas Plumbing & Heating came on time, and we haven't had any problems with the plumbing. I would grade them a B.”

Review by
05/10/2016

“They are responsive, have reasonable prices, and do a good job. I would give them an A.”

Review by
05/10/2016

“They give military discounts, and they were really responsive. I would grade them an A.”

Review by
05/10/2016

“They do plumbing when I need plumbing done at my house. I would grade them a B.”

Review by
05/10/2016

“They were great. I like the quality of their service. I would grade them an A+.”

Review by
05/10/2016

“They were very punctual, and had great communication. I would grade them an A+.”

Review by
05/10/2016

“They are great people and did a great job. I would grade them an A+.”

Review by
05/10/2016

“They were very responsive. I would grade them an A+.”

Review by
05/10/2016

“They were quick and good. I would grade them an A+.”

Review by
05/10/2016

“They are professional. I would grade them an A.”

Review by
05/10/2016

“They fixed my problem. I would grade them an A.”

Review by
05/10/2016

“They were really good. I would grade them a B+.”

Review by
05/10/2016

“I would grade them an A.”

Review by
05/10/2016

“I would grade them an A.”

Review by
05/10/2016

“I would grade them a B.”

Review by
05/10/2016

No review comments provided

Review by
05/10/2016

“The knowledge of the staff was great. They genuinely knew what they were doing. I would grade them a B.”

Review by
04/13/2016

“They did some fixing. It was a leak in the pipe. They fixed the problem. I would grade them a B.”

Review by
04/13/2016

“It was a fabulous experience. I love their plumbing. They fixed a whole bunch of stuff that was not working. They were just clean, smart, and efficient and kind. It was wonderful.”

Review by
04/13/2016

“They're very good, I'm very happy with them. They detected a leak in the wall that was coming from the pipe in the hot water heater. They got here as quickly as they could, they found the problem right away, and resolved it as quickly as possible. I would give them an A for sure.”

Review by
04/13/2016

“I had a good experience working with them, I think so. I remember we had a stoppage in our house and it was backing up a little bit. It turned out that there was a stoppage outside. What ended up happening was they came through and were trying to clean it out and they had to end up digging into the actual pipe to be able to clear it out well and they found out there was improper installation of the pipe in the first place, in the sewage line. It's kind of a continuation kind of thing, the kind of work they had to finish. Overall, I think it went well. They seemed to know what they were doing and took care of it pretty promptly, or as promptly as they could. I would give them probably an A-.”

Review by
09/22/2015

“It seems like they may have replaced my faucet, in that case they did a wonderful job. We had bought the house in December. Around that time, you know the kitchen sink faucet how they pull out and they have a hose that you can pull out and spray around. Well the hose got over extended. I don't know if it was an existing issue or what. We called them out, it was pretty awesome because they gave us, they let us know what type of faucet we had and found out we had a lifetime warranty on it, which they didn't have to do. So when we contacted the manufacturer, they're like oh yeah, we'll send you everything for free. Once we got all the parts and stuff, it took a while to get all the parts and stuff back, once we did, they just came in and got it done. From what my husband tells me, it was a pretty big guy, like a really big guy and he was trying to sit under our sink and stuff. He said it was pretty funny trying to get underneath the sink. He said it was hilarious because this poor dude, because my husband is 6'6 and he weighs about 280 lbs and this guy, he said this poor guy, he was having so many problems, so he must've been shorter and bigger, you know. He said do you need help? He said he got it done and he did it right and we haven't had any problems since and they saved us a lot of money, so I'm happy with that. It's A.”

Review by
09/22/2015

“It was overall a good experience. It was positive because it was professional, courteous, knew what he was doing, took the toilet off, installed it, cleaned out the drain. The problem with it was he came out, he said there was a clog in it. So there was a clog in the line and then the very next day it clogged up again so I had to call him out again. I don't know if he pushed the clog all the way to the street or not when I kind of expected him to do that. Overall, good experience, but I actually had to have him come back to redo it because it was clogged up the next day. I'd probably give them a B.”

Review by
09/22/2015

“It's mixed. I was very pleased with them on one job they did for me. I called them every time I had anything after that. The last time I felt like they overcharged me. It was a diagnostic thing. It was kind of a drain cleaning thing. They couldn't really do anything. They couldn't fix it. I got a horror story about how much it was going to cost to fix. It was just one of those things. They fixed a leak in the slab, a hot water line leak in the slab and they broke out the concrete and repaired the copper line. I was pleased with that and I thought it was for a reasonable price for the work done. I'll go with a B at this point.”

Review by
09/22/2015

“I did have an issue because the guy came in here, is this the issue with the bathroom sink being plugged up. It was partially satisfactory, the guy is an air conditioning guy. He did his part but he said, I can't fix the rest of it, it's not my job. I don't do that stuff. It may be true, but he had a pretty poor attitude and in fact it did not fix the problem. So I wouldn't give them such a great grade. It was referred to me by American Home Shield. He was clearing out the overflowed drain line that flows into the sink. That's where they wire for the air conditioner, the issue is not just that, it's also that the sink is plugged itself, so that's technically what he said. It's a plumbing issue, not his job. It was the attitude more than anything that bothered. I'd say about a C, given the attitude.”

Review by
09/22/2015

“I've used Atlas for several repairs and for installing a hot water heater. They're honest. When I called them for a hot water heater, they first pointed out to me that it was probably under warranty. It was, but then another wasn't, and they replaced that one for me because I went back to them. They do work for other members of my family as well. We've used them for several years, and we're quite satisfied. I believe they came from my mother-in-law first. They’re an A.”

Review by
09/22/2015

“They've been here a few times. They went under my house and found a leak in the plumbing under the house and fixed it for me, so they did wonderful, wonderful. I knew I had a leak somewhere. I did not know where the leak was and the underneath of my house was flooded and what they did specifically was after I got it dried out, they came in, crawled under the house and found the leak and fixed it. I've used them for a while now. I think it was a recommendation from another plumber. I'd give them an A.”

Review by
09/22/2015

“I had a great experience with Atlas—they were very good. They checked for a leak under the house in the crawlspace, they fixed something on the toilet that needed fixing, and then they also fixed the leak they found in the crawlspace. Another time, they fixed a leak in the shower pan or something like that. I like Atlas because it's fixed and because the guy that comes out he says he's going to come. He's pleasant and smart, and the lady on the phone is really pleasant and really nice. They do what they say they're going to do. We bought our house last February, and our Realtor uses them. I'd give them an A.”

Review by
09/22/2015

“I thought they were really good. They were resourceful, they worked fairly quickly, and they figured out a really tough problem. They had to replace a drainpipe in the back of the tub by going through a wall in another room. They diagnosed the problem quickly, and they were able to fix it creatively. They got it done in about an hour. I've worked with them for a while; I've used them several times, and I would do so again. I'd give them an A, for sure.”

Review by
09/22/2015

“I just moved into a brand-new house about three months ago, and they replaced my water heaters. I think I had two water heaters that were functioning fine, but they had 15 years on them. I was a little bit concerned because they were in my attic, so I had them come out and put new ones in with drip protectors on them. They did their job fine, and everything's good. I went to Best Picks to find them. They did an A-worthy job.”

Review by
09/22/2015

“They've done service for us three or four times. Most recently, they came to our house and helped us with a clogged toilet and identified the problem, ended up replacing the toilet for us with a brand new one. In general, we've used them over and over again like I told you and they charge reasonable prices, they're very good at what they do and we feel like we can trust them. I'd give them an A for sure.”

Review by
09/22/2015

“I have been satisfied with their work. They installed some faucets, which went positively and they fixed an outside faucet. They fixed an outside faucet that wasn't working. They got the job done. They had reasonable prices. The guys were polite and they were on time. I'd give it an A.”

Review by
09/22/2015

“I love them. First off, they did two things for me. The first one was they fixed a seal in my hot water pipe in my bathroom and then they fixed a drippy exterior frost-free faucet. They were on time, under budget and very polite and very professional. I'd give them an A.”

Review by
09/22/2015

“They tried to identify a leak under the foundation they hadn't identified, but it stopped. So even though they did a good job in my opinion, they were unsuccessful at correcting the problem. They would certainly be a B, I would use them again.”

Review by
09/22/2015

“I have two bathrooms, and they fixed the two commodes that were leaking by putting new seals on the them. They were very professional. They came out in a timely manner and took care of my issue, and that was good. My previous plumber had passed away, and I found out when the issue came up with these two commodes. Atlas was recommended to me then. I'd give them an A.”

Review by
09/22/2015

“They did leak detection to try to find what we thought was a hot water leak underneath our slab. Then, they found the leak and repaired it. They jackhammered through the slab, fixed the leak, and poured concrete back over the hole. I heard about them in the Best Pick Reports. I would say they’re an A.”

Review by
09/22/2015

“Atlas cleaned out the pipe in the sink. They used the rooter on it and unstopped a clog. The guys were really friendly. I'd give them an A. There were no issues, for sure.”

Review by
09/22/2015

“They replaced a water purification system. They do all my work. I know them all by name, and they're just wonderful. I've been using them for 20 years, and I'd rate them as an A.”

Review by
09/22/2015

“Atlas replaced a couple of brass shut-off valves in one of my sinks, and they also replaced an outside faucet that was leaking. I would give them an A.”

Review by
09/22/2015

“They were very good. They helped out with a plumbing issue; it was a clogged toilet. They were very efficient and professional. I would give them an A.”

Review by
09/22/2015

“We had some code issues with the way the water heater was set up, so they rearranged some things and took care of it. I'd grade them as an A.”

Review by
09/22/2015

“They were very efficient. They took out the old heater and put the new one in, and we were back in operation. They get an A.”

Review by
09/22/2015

“Atlas is great. I used them for two water heaters, and they did a great job. Everything's done and installed properly. I found them in Best Picks. I'd say they earned an A because they did great.”

Review by
09/22/2015

“They installed the hot water heater. It's not working but that's everything in the warranty, so they just came in to replace the parts. Overall, it's good customer service. I'd give them an A-.”

Review by
09/22/2015

“They repaired the leaking under the concrete. I called them and told them the situation, and they said they could come the next day. It's my rental property, so I was not in the house. I'd give them an A-.”

Review by
09/22/2015

“We had a great experience with them. There was two guys there—both very nice. They replaced two fixtures outside and fixed a faucet in our guest bedroom. We’d give them an A, and we would use them again.”

Review by
09/22/2015

“It was exceptional. They are very professional, very nice and they always clean up. They never leave a mess. I had a clogged shower drain this time and they took care of it. I heard about them through a friend. I'll give them an A+.”

Review by
09/22/2015

“They replaced a shower faucet. It broke off inside, and they figured a way to get it out without having to knock a hole in the wall and having to replace all the tiles. We were very pleased with that. I'd give them an A.”

Review by
09/22/2015

“We had a leak in the front yard. They were able to find it and repair it, and it was done pretty quick. They did the work as expected. I think I heard about them through Best Pick Reports. We would give them an A grade.”

Review by
09/22/2015

“They were very good. They put in a new hot water heater. A guy estimated, and then his crew came in and told me what I needed. I thought they were very good. From one to ten, I would say they're a ten. They get an A.”

Review by
09/22/2015

“They fixed the element where you turn the handle to turn the shower on and off in two showers. They were on time, they cleaned up after themselves, and it came in at what they said it was going to cost. I'd say they get an A.”

Review by
09/22/2015

“I liked their overall professionalism. They fixed an outside water faucet. I found them in the Best Picks. They did an A-level job.”

Review by
09/22/2015

“Atlas fixed a faucet, and I'd give them an A.”

Review by
09/22/2015

“I would give Atlas an A rating.”

Review by
09/22/2015

“It's over with, that's all I want to say. I'll give them a C.”

Review by
04/01/2015

“Fair price, high standards. It's an old firm in Dallas. They have put in new sinks. They have fixed a toilet leak and they fixed a hot water leak. I will give them an A.”

Review by
07/21/2014

“Atlas Plumbing is good. They replaced the water heater for me. I would rate them as an A.”

Review by
06/16/2014

“The work was fine. They were timely, well dressed, and courteous. They quoted a price, and they were accurate on that. Atlas Plumbing gets an A+.”

Review by
06/06/2014

“Atlas Plumbing has done two water heater installations for me, and most recently, they worked on toilets. I’ve had very positive results. They've done great work, followed up, and were priced very competitively. They would definitely be an A.”

Review by
06/04/2014

“I don't think they quoted me the right price. The price they quoted and the price I paid were totally different not even within range. The quality of work I don't think it was that great because whatever they fixed is broken and I have to get someone else to fix it. It was a gas line that they were suppose to fix. I think I would give them a C.”

Review by
05/23/2014

“They were able to help me, both technicians. There were different ones, and both were excellent. They fixed it quick, they fixed it right, quality product, and a reasonable price. I had a hose bib on the exterior that had frozen. I had problems with my shower fixtures in the master bath; I would use them again always. I would give them an A+.”

Review by
05/23/2014

“I liked the fact they charged me what I needed to be charged for and told me how to do the rest myself. They responded in a timely fashion. We found out about them through the Best Pick Reports book. I would give Atlas Plumbing an A+. I like that they treat you like they’re a small company with a big account. They seem like good people.”

Review by
05/23/2014

“They were reliable—they told us what they were going to do, and they did it. We wanted a way to get hot water to the bathroom quicker, and they also replaced the water heater. It was my first time using Atlas Plumbing, and I would absolutely use them again. I wasn't there when they did the work, but my husband didn't have any complaints. They get an A from us.”

Review by
05/23/2014

“Their office staff is really friendly and responsive. They show up when they say they will show up, and they do a fair job for a fair price. They’ve done a lot for me this past year. They’ve replaced a compressor, checked some units. They’ve done other stuff I can’t even remember—it’s a rental property. They generally respond quickly. I’ve used Atlas probably about two years now. I’d give them an A. I’d recommend them.”

Review by
05/23/2014

“Atlas Plumbing came in and very quickly found out where the leak was. It took a while to repair it because of where the leak was, but they got it all repaired just fine, so we’re good. Quality was excellent—so far, so good. It was very good. It took most of the day, and I felt bad for them because they had to struggle with the location of the problem, but they got it done. I’d recommend them. I’d say they are A+.”

Review by
05/23/2014

“Our hot water heater went bad, and we had a hot water leak. Atlas Plumbing came out and found the leak for us, and then they came out and fixed it. We were very happy with their service. They were respectful; we didn't have any problems with that. I would probably use them again. There was only one thing that we were a little disappointed in and could have been done differently. I'd probably give them an A.”

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