Robert Bair Plumbing, Heating & Air
9th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Robert Bair Plumbing, Heating & Air has received 4.8 out of 5 stars based on 286 customer surveys.
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9th year as a Best Pick Call
"Over the last 44 years my team, my family, and I have been working every day to make Robert Bair Plumbing, Heating & Air the most trusted and dependable plumbing company in the western suburbs. We are your full-service company for all your plumbing, heating, and air conditioning needs."

Robert Bair | President
Company Information
Services Offered
Robert Bair Plumbing, Heating & Air provides residential plumbing services, including repair and replacement of water heaters and fixtures. The company specializes in a range of energy-saving products, from toilets to energy-efficient water heaters, tankless water heaters, and geothermal and solar energy installations. Robert Bair Plumbing can also video inspect sewers for repair or replacement.
Company History
The local company began in 1974.
Distinctions
The company received the 2009 Chamber Choice Award for Best Service from the Downers Grove Area Chamber of Commerce and the 2009 Small Business Excellence Award from The Daily Herald Business Ledger. Robert Bair Plumbing is a Trane Comfort Specialist, and its staff includes plumbers who are certified by the Illinois EPA to perform work on backflow valves.
Licenses
#055-006324
Areas Served
Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton

Compiled Score:

Robert Bair Plumbing, Heating & Air has received 4.8 out of 5 stars based on 286 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/22/2017

“I've had them out three times in the last year and have been using them for eighteen years. They always do a great job. Always happy with the service. They had to cut into the drywall behind my washer and replace some valves. Not too far after that, they had to replace the outside spigot because it burst the first time we used it in the spring. It froze over in the winter and it had burst. I'd give them an A+.”

Review by
09/22/2017

“At that time, it was positive and I recommended them to other people, but I guess they didn't have such a great experience. And that really concerns me because they said that they didn't get good call back service. For the service they did, they did an A. I might use those guys again, but maybe they just had a bad experience.”

Review by
09/22/2017

“They were there in a timely fashion, they took care of what was broken quickly and it wasn't an arm and a leg to pay for it. It was some piping thing in the basement. I'd grade them as an A+. He was there when I needed him.”

Review by
09/22/2017

“They did our furnace and plumbing, I would grade them an A+.”

Review by
09/15/2017

“I've had better plumbing experiences. To be honest, I was there by myself and I felt like they were flirting with me and it was annoying. I'd give them a B. They just helped with the issue going on.”

Review by
09/15/2017

“He was great guy and great worker. They fixed the problem. It was probably both heating and air and plumbing. I'll give them the best grade, A+. Nobody would ever ask me so I don't know if I'd recommend them. They're a little more expensive than anybody else so I wouldn't necessarily say, 'Call that guy.'”

Review by
09/06/2017

“I've used them a lot of times. They have very knowledgeable staff members in the home and they look me in the eye and they answered questions. Most recently they did an estimate on a job for me. They've done a lot. They installed the furnaces, they've done some plumbing work, back up pump, air conditioners. I'd give them an A. I guess it was plumbing they did recently. I'd give the plumbing a B.”

Review by
09/06/2017

“They did the work that we needed them to do, and it was done well and it was at a reasonable price. It was some plumbing repair. It was a seal around one of the toilets that was broken so they fixed that seal to stop a leak. I would give them an A. There was just a little bit of residue, if I remember right, like on the bathroom floor. Nothing severe, nothing permanent.”

Review by
09/06/2017

“They've been here a number of times. They have installed a sump pump once. He's done plumbing work and installed a faucet in the kitchen. Anything plumbing work they've done. They're my plumber for a number of years. It's always been plumbing when they come. Most recently we had a storm and there was something regarding the sump pump and they came out for another battery pack or a new battery pack on it. They did install one on it initially for us too. It was something with our sump pump. I would say A+; I would never complain about anything that they've done. They're very knowledgeable. They also give veterans a discount. We got Robert Bair out of Best Picks. I use that magazine quite a bit. It's a very good publication.”

Review by
09/06/2017

“They arrived when they said they would. They completed the work. They explained what they were doing and they did a very good job. They just did plumbing. My daughters decided to help me clean the refrigerator. They put everything that they didn't want in the refrigerator down the disposal, and the disposal did not react so well. It was somewhat of an emergency in that respect. I would rate them an A. Most likely I would definitely recommend them.”

Review by
09/06/2017

“They are knowledgeable and they were there on time. We had a main sewer line that was backed up and they cleared that for us. I would rate my experience an A.”

Review by
09/06/2017

“They're always great to work with. I've use them a bunch of times. They did some sewer line work and they did a camera scope. I would give them an A.”

Review by
09/06/2017

“I think we had a leak. But in any case, they fixed it. They were great. I'd give them an A.”

Review by
09/06/2017

“The service was great. I would say A.”

Review by
09/06/2017

“They were in and out and fixed the issue. We had a plumbing issue—an emergency. I would grade them an A.”

Review by
09/06/2017

“Timeliness, thoroughness, and cleanliness made it a positive experience. I think it was plumbing. I'd give them an A.”

Review by
09/06/2017

“They just did a good job. They did more plumbing for me; it was more for my sump pump. I'd give them an A.”

Review by
08/31/2017

“Things are working up to expectations after it was completed. I would give them an A. I would recommend them.”

Review by
08/31/2017

“Robert Bair worked very closely with my husband that was very complicated and it worked out well. It was a plumbing issue. We're overall satisfied with the work completed. I'd give them an A.”

Review by
08/15/2017

“They're prompt and clean. They did plumbing work for me. I'd give them an A+.”

Review by
08/15/2017

“They're very prompt. They did plumbing work. I would give them an A.”

Review by
08/15/2017

“Basically, the bill made it kind of a neutral experience. I was charged an awful lot for the short period of time they were here. There were no issues with the work itself of the people who did the plumbing work. I'd give them about a B.”

Review by
08/15/2017

“I thought they've been very dependable. They were quick to service an emergency here with a water heater. They were easy to work with. They did some earlier plumbing work on a toilet. I'd give them an A overall. I'd be very highly likely to recommend them.”

Review by
08/15/2017

“They're clean, they're on time, they're very helpful, and they don't overcharge for their service. They are higher than most but they don't overcharge. They've done air conditioning and heating work and plumbing work for me. I'd give them an A+. They're a good company. I always do recommend them.”

Review by
08/12/2017

“They did a good job. They're just professional and do a good job. They're kind of high in price but I just know they do a good job. I’m thinking of having them install a toilet for us later on down the road, so they're good. They did plumbing work for us. They are an A company. Their trucks are very clean too. If the trucks are not clean, I always wonder how they run their business.”

Review by
08/12/2017

“I did not like the person who had come home; he was trying to up sell and he didn't seem very professional at all. The original call was for plumbing work for a dishwasher. We were having some issues because it was a kitchen renovation. They came to work on the problem and that went pretty OK. We ended up having a leak so I had a follow-up visit from them, which, according to their service, they were supposed to come and check if there were problems with their work. I guess they weren't very happy to come and do it and he tried to sell me a service plan and I was just not very happy. And when I said just fix the problem and a little after that there were even bigger issues and I ended up losing my dishwasher. I had to redo the whole thing. I can't really go back and blame them so I let it go, but I was not very happy. The first person was very honest and he did a good job. The second person I felt was not very honest at all. I feel bad because I usually don't like to do bad grades but the second day they had to make a free whole house call, they weren't happy about it but it was something they would've done and I needed follow up work so I would have to give a C in that case. I don't know if it was the second person who was very dishonest and I feel bad to give the whole business a bad grade. They do have him working from the business so I don't know if it's like coming from the business, initiated by them or just by the person. I would never recommend that company to anybody.”

Review by
08/12/2017

“It was a sump pump install. I'd give them an A+. Everything was great. I would definitely recommend them.”

Review by
08/12/2017

“I've had a positive experience before, that's why I keep on calling them. They help replace some plumbing, new water heater, and a drain add-in. I would say A. I would recommend Robert Bair.”

Review by
08/12/2017

“They're a great company; I've had them for over 30 years. They do work on my whole house. I'd give the overall experience an A+. I would recommend them to anybody.”

Review by
06/25/2016

“Friendly, knowledgeable, conscientious. As a senior citizen in my 70s now, I've experienced a good number of plumbing and HVAC personnel through the years. Without a doubt, the two gentleman, who quite quickly diagnosed and repaired a nagging plumbing problem in our basement, were absolutely outstanding.”

Review by
06/24/2016

“It was fine. They installed a sump pump and cleared out the drain. As a matter of fact, they have worked on my HVAC unit, cleaning, and service on one of my furnaces. They had a quick response, and they were in and out. It was good. I'd give them an A grade. Everything was actually very good. I recommend them.”

Review by
06/24/2016

“They did some plumbing work for me. They will do HVAC work for me soon, but they haven't before. I've only used them once, but they seemed like they weren't making suggestions that were unnecessary. They were really trying to figure out what was best with us for our setup. They were friendly, professional, and on time. I would say overall my experience was an A. A for everything.”

Review by
06/24/2016

“They  were fixing a leak from a shower. They've done air conditioning work for me in the past, basically furnace repair. They come out quickly. They're prompt with their service time, and they come out at their scheduled times. So they're on time for their appointment that they've made, overall, it's perfect customer service. A+ overall experience.”

Review by
06/24/2016

“It was good. They were responsive. They actually fixed my kitchen faucet. They were at my neighbor's house and I said 'Hey I got this issue.' The guy came over, and in ten minutes, he took care of it. It was one of those kind of things. He was friendly and knew what he was doing. He took care of a washer issue on a kitchen sink. It wasn't a big engagement or formal, but it was positive. It's an A grade.”

Review by
06/24/2016

“I have used Robert Bair Services for more than 20 years. Furnace, A/C, toilet, air filter, sump pumps. Always had a positive experience. Their office people are friendly, understanding, and competent. Estimates of arrival time are right on the money. The service techs have impressed me with their experience and knowledge. Always friendly! Robert Bair may be more expensive, but I know I can count on their work.”

Review by
06/24/2016

“They  were doing plumbing for me. They have not done HVAC work for me yet. I love the technicians that come out. They are so knowledgeable and really try to help resolve issues; they give me information beyond my problem, like what I can do in the future to prevent things from happening. The guy came out and actually fixed my gas barbeque. I thought it wasn't working, but he showed me how to turn the gas on. I didn't even know that the gas wasn't on, so he turned the gas on. It was late September and I was thinking, 'Wow, the whole Summer I could've been barbecuing,' I really can't say enough. The customer service, the people who schedule the appointments, they're very friendly. The technicians are very timely and come promptly, so I really can't say enough about them. I'm thoroughly satisfied and I will rejoin whenever my time is up, I think it's in November. I can't say enough about how happy I am. I hate that things have to break down, but when I do have that problem, I will have someone that I can rely on that will give me quality work and the price is good. Oh I don't have to think about it, A+'s, A+ for everything. I would give them an A++. I would definitely recommend them, I would stand out on the street and say 'Hey look, this truck right here is doing a fabulous job.'”

Review by
06/24/2016

“They installed a new faucet in my kitchen sink. They did air conditioning and heat work years ago, not recently. They put a new starter in one of my furnaces, and they poured Freon in my air conditioner one year. They've done some things on the air conditioner and furnace. I like that they're close by in Downers Grove and I live in Naperville. They're reliable. If they say they're going to be here, they're going to be here. If they're running late from a previous job, you always get a phone call from the office saying, 'They were supposed to be there at 2 o'clock, they'll be there at 2:15.' They are very friendly. I've continued to use them for everything I need. I'd rate the overall experience an A+, I've never had a problem in all the years I've used them. They put in a Corian sink for me, they put in another faucet for me, they repaired my toilets, they put a faucet in my vanity in my powder room, they've done huge things, and everything they've done is A+.”

Review by
06/24/2016

“They originally put in a water heater, and then I had to have a furnace and air conditioner put in six or seven years ago. The water heater was shut off and I believe there was a problem with getting hot water. There was something wrong with the water heater getting hot water. I didn't have routine maintenance done this year, but I think last year. Everything's working my air is working. They're very thorough. The fellow that came, Jason, blue shirt, and tall—he’s very thorough. It was actually a belt that should've been closed and then it was the air, so we had to open all the faucets in the house. Everything was fixed, it works, and I've had hot water since. I'd say they were an A grade.”

Review by
06/24/2016

“Robert Bair did plumbing work last summer. It was fine. The HVAC work was something separate. They helped us clean out our vent before Winter or during Winter. I think it was in our other home, we had a little plumbing emergency, and they came over. We were happy with everything. I like their quick response and helping us if we have questions when we're there. I'd rate the overall experience an A. We're not having any issues, we wanted to make sure everything was clear; we have young kids in the house. When we moved into the home we weren't sure that they had done it prior. The problem was solved.”

Review by
06/24/2016

“They're very good, I've used them on a regular basis whenever I've had any plumbing issues. I live in a condo, so it's strictly plumbing. They're courteous. When I first call, they are pretty good about scheduling people as soon as they can, the dispatcher calls before the plumber will arrive. They're professional and thorough. After you have had service done, if you fill out a survey, you get a coupon. It's a repeat customer type thing. I would rate them an A.”

Review by
06/24/2016

“We have yet to have them come by, we do have an appointment, but it's not until the end of the month. They serviced our HVAC system in March. They have been exemplary in terms of their service and professionalism. They're a plumbing company with heating and refrigeration. I have nothing but praises of accolades and I will continue to have them do my plumbing and air conditioning service. A+. They're second to none. It's a certainty that I would recommend them.”

Review by
06/24/2016

“They had to clean out my pipes from the house to the main; there was tree limbs inside of the pipes. They put in two sump pumps for me and I've been very satisfied with that. I forgot he actual name of the first one, they put in one sump pump, and then I called them out to do another sump pump. They were very much on time, very neat, they cleaned up after themselves, and there was no sign of them when they left. They are very personable. They also put in a new garbage disposal for me. Overall, I'd rate them an A.”

Review by
06/24/2016

“They did some plumbing work for me. They were speedy and fine. It was a B grade. It was expensive. It was fine. I'd make them A's without including the price.”

Review by
06/24/2016

“I've had so much work done, my air conditioner went out. Sometimes they have done plumbing for me. They're dependable. I wasn't here when they did the work, my husband was, so I will give them all A's.”

Review by
06/24/2016

“They were doing a water heater install. They've never done HVAC work. They did the work that I asked them to do. They're an A+ company.”

Review by
06/24/2016

“I had a positive experience.”

Review by
06/24/2016

“They replaced a leaky, broken faucet so they put in a new one. In the past, they've done HVAC work for me; they installed a furnace in my garage. I like that they come when they say they're going to come, they have good prices, and workers that clean up after themselves. They deserve an A+.”

Review by
06/24/2016

“They did plumbing work for me, but in the past, they've done HVAC work for me. It's been good. I haven't done a price comparison in the area. It seems a little high to me, but the people and the work they've done has been great.”

Review by
06/24/2016

“They did some plumbing work. They put in both air conditioners and changed out both of them. They're prompt, you know what they're going to charge, they do the work, and then they're done. They're an A. They've always been an A.”

Review by
06/24/2016

“They did a good job. We had a leaky bathtub and a toilet pump that broke. I thought that they were very friendly and their service was very fast, they were in and out very quickly. Overall, I would say A+.”

Review by
06/21/2016

“They  replaced an injector pump for me and repaired a sink drain, and they put two valves. One in my basement for my dishwasher and then the laundry room. I don't know about them, all I can do is say Jeff is top notch. They're an A across the board. I'd recommend them.”

Review by
06/21/2016

“They repaired a water heater. They were fast, to get out and helpful and they completed the work. I'd grade them a B.”

Review by
06/21/2016

“They did a faucet replacement and some other little plumbing items. Over the years, they have done lots of different work. Whatever they do, they do it very well and efficiently. They are really good. They're A+. All of their behaviors are very predictably good. I know because I'm picky and I can't really find anything to complain about, except that they're really expensive.”

Review by
06/21/2016

“My experience was totally positive. I had a leak in one of my indoor pipes. It was plumbing work. They came right out, they're honest, and they did a great job. They cleaned up and the gentleman who came and did the work is the guy who came here eight years ago when my father was alive, so he actually knew the work. I'd grade it an A+. I have recommended them and I will.”

Review by
06/21/2016

“I had a water problem, an outside spigot had frozen, and they had to put a new one in. They said they would be out when they came out, and I didn’t have to wait for them the next day or anything. They called before they came out to let me know they were on their way. The plumber was very friendly, he explained everything to me. They earned an A+ from me.”

Review by
06/20/2016

“They were in and out, did a quick job, and took care of it for us. Overall, I'd rate them an A+. They were running late that day, but I don't think it was really their fault. They had a customer before that was a harder job. They initially said they'd be here in the morning, but it was really afternoon. It wasn't a big deal because I was here.”

Review by
06/20/2016

“Robert  Bair did plumbing work for me last month. I like that he cleaned up all his mess. He was nice, very polite, and did a good job. Overall, I'd grade them an A+—he was very good. I haven't had a problem yet. He was excellent and on time. My dad was a builder and most plumbers never cleaned up after themselves, but he was very good and cleaned up everything. I think they're a little expensive, but I would recommend them. You get what you pay for I guess.”

Review by
06/20/2016

“I was quoted one thing and it didn't go as quoted even though I was extremely clear about what the job was, how long it should take, the product I was going to be using. It was quoted to be $600-$700. They ended up wanting to bill me over $2,000, because they didn't have the right number of folks there to do it and the guy who showed up wanted to be an ultra perfectionist about it. I even ended up having to help them through a lot of the process so I am very dissatisfied. Now they did take my bill down. So even though I would say it looks like good quality work and I have faith in the work that they do, I'm probably not ever going to us their service ever again because I feel like I got taken to the bank. I just ended up paying my invoice today and it's probably going to be the last time I have any interactions with the company. Even though I had them put in an expensive system, a backup system for a sump pump, I had them come out and service my furnace, and I had them come out and do this job where they would be installing plumbing and water for my new bath; which is a relatively straightforward thing which I've done in the past. But I thought, 'Hey why not have this service come that I have a lot of faith in, that I could have done fast, efficient and cheaper than I could with my own time?' I was extremely disappointed from that standpoint, I feel like I got taken advantage of. It's a tough scenario.”

Review by
06/20/2016

“They were prompt and did a good job cleaning up after themselves. They did plumbing work for me. They deserve an A.”

Review by
06/20/2016

“I've had them do other work at my sister's house, so I knew what they were going to do from past work. They're A+.”

Review by
06/20/2016

“They were prompt, efficient, and got the job done as quickly as possible. I grade my overall experience an A.”

Review by
06/20/2016

“They did a good job and arrived on time. They did plumbing work. Overall I'll say they're an A. I wasn't there, my husband was.”

Review by
06/20/2016

“I would give them an A grade.”

Review by
06/20/2016

“I would say A+. They're thorough, they come on time, they did a good job.”

Review by
06/20/2016

“I'd  give Robert Bair an A+. They're the best I can recommend to anyone.”

Review by
06/20/2016

“They came out in time and got the job done. I'd give them an A+ rating.”

Review by
06/20/2016

“It  was well done work. They did plumbing work. I'd grade it overall an A+. Everything was A+.”

Review by
06/20/2016

“We  used Robert Bair for plumbing. He was terrific, did what we needed, and he was really good. My husband says they're an A+. Everything was excellent, we have absolutely no complaints he was excellent.”

Review by
06/20/2016

“They're good at what they do, I never have to call them back to say it hasn't been done right. They're all friendly. Most recently, they did plumbing work.”

Review by
06/20/2016

“They were quick, efficient, they did a nice job, and they did what they were supposed to do. They're an A. They didn't come the day they were supposed to.”

Review by
06/20/2016

“They were on time and they were the only company that called back, I'll say they're an A. I thought it was a little high for the repair.”

Review by
06/20/2016

“They guy was really nice, prompt, explained things, and did a good job. I grade the overall experience an A+. I didn't go down and check it. They kept me up to date on what time he was going to be there and she called me before he came and said he was coming.”

Review by
06/20/2016

“It's quality work, so far, I haven't had any issues. They were very professional staff, and they were very timely. They said they'd be there within that time frame and they were at the house within five minutes or so, very timely. I'd rate them as an A.”

Review by
06/20/2016

“Robert Bair Services did plumbing work for us last month. It was good. The water flow is better. It was expensive, but it was good. He was prompt, he did his job, the place was clean, and everything was as it was supposed to be. I would rate it an A.”

Review by
06/20/2016

“They did plumbing work for me it turned out well. I'd rate them a B. They did very good work, I haven't had any trouble with it yet, but it hasn't been in there long. We'll see what happens in the next six months.”

Review by
07/17/2015

“I cannot remember what type of work they did. Their customer service was excellent. I'd rate them an A+. Oh I've been using them for years. They do both plumbing and HVAC work.”

Review by
07/17/2015

“So I guess it was a service, they changed some outside faucets, but they also came by to do. Well they've both heating and air conditioning and plumbing and it was in the last two months. One was just a clean and check of the air conditioning and the other one was plumbing replacing some outside faucets. Their customer service is very good. It's very good overall. They're A in what you just asked about customer service. I'd give them an A on plumbing and heating and air conditioning.”

Review by
07/15/2015

“The thing is, I thought they were overcharging. I thought they were very expensive for the problem. I was charged a lot and I did mention it to him that I thought it was a lot, and they did give me somewhat of a refund, but I still think it was… because you live in Hinsdale, your price automatically goes double. It's a wealthier area, so I think that's right. Well, they did very quick service, and they came out immediately, but they charge you. If you used them or not, you're still automatically charged a fee for them to come out. They put a new faucet in and a galvanized pipe that had cracked. I would try to call around and see if I could find somebody else if I needed work done again. I would give them a D. I wouldn't use them again. They were just too expensive.”

Review by
07/15/2015

“They did a very small job. Just taking a video of our sewer pipe and they did it very well. That it's short, very clean, and showed me things and gave me a nice little write up so it was all good. Our sewer broke, it cracked. They don't do that other work. We've seen them around town. I'd give them an A.”

Review by
07/15/2015

“My husband dealt mostly with them but as far as I know, everything went well. They fixed our issue and we were able to get on with our day. Good customer service. They were in and out quickly. I don't know actually what they did to be honest with you.”

Review by
07/15/2015

“They're easy to work with. I mean I've worked with them several times in the past and they're professional. They don't charge over whatever prices they quote you. Customer service was great. I would say an A. They've done both HVAC and plumbing work.”

Review by
07/13/2015

“They performed the job. It was more expensive than I thought it would be but they got it done and in the time allotted so I can't complain. It was just to repair a leaky toilet but they ended up like changing two toilets so. I chose them just because of proximity I think it was. I'd say A.”

Review by
07/13/2015

“It was a couple months ago. They did what they said they were going to do and fixed everything accordingly. They did a sump pump, replaced a sump pump. They had done work previously for the other homeowner and I kind of passed it everyday on my way to work. They would get an A.”

Review by
07/13/2015

“They were on time. I'm trying to remember what they did for me and I can't remember. It's been so long. It was a plumbing job. I'm just trying to think what they did. I believe that they unclogged a drain for me. They would get an A.”

Review by
07/13/2015

“They did some plumbing. They do a really good job. I'm really happy with them. I've been using them for several years. They were able to come out for my sewer when I needed it the most. I'd give them an A.”

Review by
07/13/2015

“They were professional. They were there on time, did what was asked. The spigot on the outside of the house was broken, needed to be replaced. It took them about three hours to do the job. A is good.”

Review by
07/13/2015

“Everything was great. Just mark them all 10's.”

Review by
07/13/2015

“They just did a nice job. They did a nice job.”

Review by
07/13/2015

“They just did a good job and they took care of the issue. I think it was a leaky pipe. It took them maybe twenty minutes or so to fix it. When I called and got an estimate, they were lower priced than most and they were more accommodating to my schedule, and they didn't charge extra for weekend like some of the other people. I'll just say A.”

Review by
07/13/2015

“I was very satisfied. They did a replacement of a sump pump that was not taking the water. But they came out immediately. I don't know how long it took them. Probably less than an hour. It was within the day. He had a sump pump on the truck he said so he didn't have to go to Home Depot or anything. I'll give them an A or an A+.”

Review by
07/13/2015

“The work was completed. It was done. What I needed done, he did. My tree roots had blocked up my septic line and so he routed them out and then he had to replace the toilet. The job took them two to three hours I think. I've seen his trucks around and I just knew that it was probably a good company. I'll give them an A.”

Review by
07/13/2015

“I think they're the ones that installed my hot water heater. I called that morning. I said my hot water heater is broken. Can you get somebody out? They got somebody out right away, got it installed. They were done before the afternoon. A+ or whatever. They were really good. I have no complaints. They were clean, neat, efficient, tidied up you know, prompt, everything that I would want.”

Review by
07/13/2015

“Everything was fine. Well, actually, I should take that back a little bit. They sent three different guys on three different days. The first guy installed both a brand-new sump pump and a backup pump, which was my original request. And then it turned out that we had rain that night and it turned out the sump pump wasn't working. It was running dry and it wasn't shutting off. They sent someone the next day to fix it. They fixed it, they walked out of here as if they had fixed it, but the pump ran dry again. So he sent another guy on day number three, and he replaced the faulty pump with another one and now everything is working fine. So the experience was really not very good. It took three days to get the job done. I would have expected a lot better than that. Overall I would say the experience was somewhat negative, actually, and they know that. I mean, the guy had to send out three different crews on three different days to get the problem fixed. But everything is OK now. I think I chose them because actually, they had done some work for me. They installed a sump pump for me years ago. So that's the only reason I called them. So it was past experience, which was positive at that time, and that is why I selected them this time. I would say a C, in terms of what I had to go through, in terms of the service they provided to fix the problem they created. That was fine. They reacted promptly, they fixed the issue, they fixed the problem. They just took a little too long, that's all.”

Review by
07/13/2015

“Well they were able to find a part that no one else could and fix it. So I think that they took a lot of time to try to find an unusual part and they did a good job. It was to an old faucet that was in sort of an elaborate piece and it had been leaking for a while and we'd had other people come in and tell us we needed a new faucet but they were sort of decorator done and sort of fancy and they were able to find it. You know, I had seen their name around but I did look in the book that’s sent out. There's a book that comes and it recommends people. The Best of whatever, Best Pick Reports. That's how I found them. I would say A. They did a very nice job.”

Review by
07/13/2015

“Early May was not the positive experience. The last person who came here, it was very positive. Well we had a problem with our water softener and so we ended up getting a new one and basically the person who installed it really didn't understand, didn't know what he was doing with regard, he just wasn't trained well enough. It was a couple of weeks later when we realized it wasn't working. I called them back. I do want to make sure the wrong person doesn't get the rap for this. Because three people came out and the second guy who came out really tried to get it working and came right out and said, I'm not familiar with this. I'm going to have to go back to the office and find out. But I don't know if he forgot or what, and then I ended up calling back and then they sent out a guy who really knew what he was doing, understood it completely and he has it working. Not only did he have it working but he explained the process to me so that I understood it. The appointment with Jason did not go well. I've used them for years. They're very professional and I intend to continue using them. They did take care of the problem eventually. I think what I would have preferred is if in the beginning they had just sent somebody who really knew what they were doing and then secondly, you know when the next person came out and tried to figure it out, he was very honest about it. He knew more than the first guy did but he still didn't really understand what was going on. If he had gone straight back to the office and they had that day called me and said, tomorrow we're sending out so and so. That would have been great. But I ended up having to call them again and that's where I think, I think those are the two statements I would make that would be critical would, the first guy didn't know what he was doing and they shouldn't send somebody out who, you know I paid 1300 dollars for this and then secondly, you know it would have been nice if they had followed up and called me after the second guy instead of me having to call them. But I love the company. I still love the company. The people who work there, you know the women who answer the phones are wonderful and really, everybody who comes I get my heating and cooling through them also, that furnace work done. Everybody's very professional. Let's go with the overall experience and say a B.”

Review by
07/13/2015

“The fact that they solved the problem and he explained many additional things that were currently going on with our air conditioning and what some of the options would be if his solution didn't work. From my standpoint, several of the items he shared with us we never knew and we had asked others before about why this particular thing was happening. They didn't have a good answer and he had an answer that made sense to me, and he was here on time. He was willing to talk with us about air conditioning so it was just an overall great experience. In this particular case the problem was related to the Freon. The Freon was I guess, depleted somewhat and they were unsure as to whether just adding Freon was going to solve the problem or there was a deeper problem like a leak in the system and the Freon choice was mine to make over anything else, which is the one I chose and it proved to be the solution. I went onto Trane's website. Trane is the manufacturer of the equipment. Went on their website and noticed that they were a certified installer of Trane equipment, although there are a lot of companies out there doing Trane repair work. They were one of two or three but were actually certified. And I had an experience with one of the other ones that was in there that had serviced me the last time, different company and they did not meet my expectations so I didn't call them. I'd give them an A and there's something else that's important to note. This air conditioning service, although I had a problem, I was hiring them to do a full check of the air conditioning system and for that to happen it had to be a certain outdoor temperature. I called them the first day and said, maybe it's going to be too cool tomorrow so we reschedule. They proactively called me the next two days, the next two times, suggesting that we reschedule it because the outdoor temp potentially is going to be a little too cool and they won't be able to do the job adequately and that I appreciated. I never remember that happening with any place that I dealt with. It was a good experience with the office I guess is what you'd say.”

Review by
07/13/2015

“The problem really wasn't resolved but it wasn't due to any fault on their fault. Like I say it was certainly not any, the lack or resolution was in no way their fault. We've used them before. I'd give them a B. The reason for the B is basically because the problem wasn't resolved. They've got another person in their company that should be able to help us. We've probably got to reroute the soil stack but we'll reach out to them and at least get a quote. They have someone in the company that can do the work.”

Review by
07/13/2015

“Actually they were here twice. They did heating work and then they came back a short time ago to do work on my faucet. The heating part was positive, the faucet one was kind of, it was OK. It was back and forth. The guy couldn't take the faucet apart and then he finally did and so it was, it wasn't the best experience with the plumbing part. May was the heating. It was alright. He didn't have the part, came back the next day but he fixed it right away then. I guess it was fine when they fixed what had to be done. There was a faulty gas valve I think. They needed the valve. The next day they came back and fixed it. I'd say B+.”

Review by
07/13/2015

“They did some plumbing work. They got the job done. They fixed a plumbing issue in my bathroom upstairs. The water leaked, was leaking into my lower level kitchen through the, the tub was above the kitchen and he cut a hole in the kitchen ceiling and found the problem and fixed the problem. I would say B. I had them give me a couple quotes on something and they were a little slow on getting back to me. They actually never got back to me until I got back to them and then I decided not to use them because of that but they did fix the original issue.”

Review by
07/13/2015

“The plumbing company was OK but what they installed is leaking. They have to replace that. They have ordered one so they are going to come and fix it. They have ordered. They came and installed the tap, the hot and cold tap. So it's leaking. They have come again to see and then they ordered a new one. So when it comes they will call us and then they'll replace it. They're OK. They came on time and they worked. I mean I don't have any, you know, everything was fine. He worked for us before. He worked for us. Just put good, whatever.”

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