Robert Bair Plumbing, Heating & Air
10th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Robert Bair Plumbing, Heating & Air has received 4.8 out of 5 stars based on 172 customer surveys.
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10th year as a Best Pick Call
"Over the last 45 years my team, my family, and I have been working every day to make Robert Bair Plumbing, Heating & Air the most trusted and dependable plumbing company in the western suburbs. We are your full-service company for all your plumbing, heating, and air conditioning needs."

Robert Bair | President
Company Information
Services Offered
Robert Bair Plumbing, Heating & Air provides residential plumbing services, including repair and replacement of water heaters and fixtures. The company specializes in a range of energy-saving products, from toilets to energy-efficient water heaters, tankless water heaters, and geothermal and solar energy installations. Robert Bair Plumbing can also video inspect sewers for repair or replacement.
Company History
The local company began in 1974.
Distinctions
The company received the 2009 Chamber Choice Award for Best Service from the Downers Grove Area Chamber of Commerce and the 2009 Small Business Excellence Award from The Daily Herald Business Ledger. Robert Bair Plumbing is a Trane Comfort Specialist, and its staff includes plumbers who are certified by the Illinois EPA to perform work on backflow valves.
Areas Served
Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton
Address
447 Rogers Street
Downers Grove, IL 60515
Hours
Mon
7:00 am - 8:30 pm
Tue
7:00 am - 8:30 pm
Wed
7:00 am - 8:30 pm
Thu
7:00 am - 8:30 pm
Fri
7:00 am - 8:30 pm
Sat
8:00 am - 4:30 pm
Sun
8:00 am - 4:30 pm
Licenses
#055-006324

Compiled Score:

Robert Bair Plumbing, Heating & Air has received 4.8 out of 5 stars based on 172 customer surveys.
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145
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21
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/26/2019

No review comments provided

Review by
09/23/2019

“The second technician made sure the job was don correctly”

Review by
09/23/2019

No review comments provided

Review by
09/12/2019

“They were quick to do the work and the guy who came out did a good job.”

Review by
09/04/2019

“We use Robert Bair Services for both plumbing and HVAC needs.”

Review by
09/04/2019

No review comments provided

Review by
08/31/2019

“They were great in all direction.”

Review by
08/29/2019

“They did a wonderful job and we have been using them for years.”

Review by
08/28/2019

No review comments provided

Review by
08/28/2019

“They exceeded my expectations in service.”

Review by
08/19/2019

“Everyone at Robert Bair Services is wonderful but J.R. was exceptional.”

Review by
08/19/2019

No review comments provided

Review by
08/19/2019

“I liked the personality of my salesperson, he was a nice guy and easy to communicate with.”

Review by
08/17/2019

No review comments provided

Review by
08/17/2019

“They were very good at diagnosing the problems.”

Review by
08/16/2019

No review comments provided

Review by
08/13/2019

No review comments provided

Review by
08/09/2019

No review comments provided

Review by
08/07/2019

“all good”

Review by
08/02/2019

No review comments provided

Review by
08/01/2019

“I use them for everything.”

Review by
08/01/2019

“I would like to recognize Rob, he has red hair and a long beard. He worked on our kitchen sink. He was terrific. And I loved Tony, he worked on our boiler in the basement. He was awesome.”

Review by
08/01/2019

“Everyone I have worked with has been great.”

Review by
08/01/2019

“The servicemen were very knowledgeable, and they cleaned up after themselves, so it was nice to have them in my house.”

Review by
08/01/2019

“They did a good job.”

Review by
07/31/2019

“I don?t recall the name of my service person, but he was fantastic. Walked me through everything and was open and honest about options.”

Review by
07/31/2019

No review comments provided

Review by
07/31/2019

No review comments provided

Review by
07/31/2019

No review comments provided

Review by
07/29/2019

“They met my expectations with the plumbing service.”

Review by
07/29/2019

“I would like to recognize Mike for his exceptional service.”

Review by
07/28/2019

No review comments provided

Review by
07/27/2019

No review comments provided

Review by
07/27/2019

“Mark & the primary phone contact”

Review by
07/27/2019

No review comments provided

Review by
07/26/2019

No review comments provided

Review by
07/26/2019

No review comments provided

Review by
07/26/2019

No review comments provided

Review by
07/26/2019

No review comments provided

Review by
07/26/2019

No review comments provided

Review by
07/26/2019

No review comments provided

Review by
09/17/2018

No review comments provided

Review by
09/14/2018

“I have to say one of the things that impressed me the most is whenever I call the office whoever I talk to there knows me, knows what's going on, and knows my job history. They have a very good computer record system there.”

Review by
09/14/2018

“They met or exceeded my expectations in all areas.”

Review by
09/14/2018

“I have been a loyal customer since Robert Bair did his own work 32 years ago. All of his teams have learned from the master!”

Review by
09/14/2018

“I liked that they are very reliable and prompt. They get out to you as quickly as possible if there is an emergency.”

Review by
09/13/2018

No review comments provided

Review by
09/13/2018

No review comments provided

Review by
09/13/2018

No review comments provided

Review by
09/13/2018

No review comments provided

Review by
09/12/2018

No review comments provided

Review by
09/12/2018

“Jim Sima was excellent in every way. I would hope to have him again the next time I need a competent, professional, personable plumber in my home.”

Review by
09/12/2018

“Somewhere in our home we had water that pooled in our garage. Because of the serious nature of the leak, Robert Bair immediately dispatched a plumber. Once the source of the leak was discovered, he repaired it. Highly pleased with the speed of dispatch and repair.”

Review by
09/11/2018

No review comments provided

Review by
09/11/2018

“All of many services I've used were delivered with excellence”

Review by
09/11/2018

No review comments provided

Review by
09/11/2018

“Robert Bair repairman have always been honest, even telling me when I could easily pick up parts at Home Depot and save money.”

Review by
09/11/2018

“Jack and Ben were exceptional in all aspects of the work done in our home—professional and organized, excellent workmanship, told us what needed to be done and completed it in a timely fashion—and cleaned up the area afterwards. Highly, highly recommend them!”

Review by
09/22/2017

“They did our furnace and plumbing, I would grade them an A+.”

Review by
09/22/2017

“They were there in a timely fashion, they took care of what was broken quickly and it wasn't an arm and a leg to pay for it. It was some piping thing in the basement. I'd grade them as an A+. He was there when I needed him.”

Review by
09/22/2017

“I've had them out three times in the last year and have been using them for eighteen years. They always do a great job. Always happy with the service. They had to cut into the drywall behind my washer and replace some valves. Not too far after that, they had to replace the outside spigot because it burst the first time we used it in the spring. It froze over in the winter and it had burst. I'd give them an A+.”

Review by
09/22/2017

“At that time, it was positive and I recommended them to other people, but I guess they didn't have such a great experience. And that really concerns me because they said that they didn't get good call back service. For the service they did, they did an A. I might use those guys again, but maybe they just had a bad experience.”

Review by
09/15/2017

“He was great guy and great worker. They fixed the problem. It was probably both heating and air and plumbing. I'll give them the best grade, A+. Nobody would ever ask me so I don't know if I'd recommend them. They're a little more expensive than anybody else so I wouldn't necessarily say, 'Call that guy.'”

Review by
09/15/2017

“I've had better plumbing experiences. To be honest, I was there by myself and I felt like they were flirting with me and it was annoying. I'd give them a B. They just helped with the issue going on.”

Review by
09/06/2017

“They are knowledgeable and they were there on time. We had a main sewer line that was backed up and they cleared that for us. I would rate my experience an A.”

Review by
09/06/2017

“They're always great to work with. I've use them a bunch of times. They did some sewer line work and they did a camera scope. I would give them an A.”

Review by
09/06/2017

“The service was great. I would say A.”

Review by
09/06/2017

“I think we had a leak. But in any case, they fixed it. They were great. I'd give them an A.”

Review by
09/06/2017

“Timeliness, thoroughness, and cleanliness made it a positive experience. I think it was plumbing. I'd give them an A.”

Review by
09/06/2017

“They just did a good job. They did more plumbing for me; it was more for my sump pump. I'd give them an A.”

Review by
09/06/2017

“They were in and out and fixed the issue. We had a plumbing issue—an emergency. I would grade them an A.”

Review by
09/06/2017

“I've used them a lot of times. They have very knowledgeable staff members in the home and they look me in the eye and they answered questions. Most recently they did an estimate on a job for me. They've done a lot. They installed the furnaces, they've done some plumbing work, back up pump, air conditioners. I'd give them an A. I guess it was plumbing they did recently. I'd give the plumbing a B.”

Review by
09/06/2017

“They did the work that we needed them to do, and it was done well and it was at a reasonable price. It was some plumbing repair. It was a seal around one of the toilets that was broken so they fixed that seal to stop a leak. I would give them an A. There was just a little bit of residue, if I remember right, like on the bathroom floor. Nothing severe, nothing permanent.”

Review by
09/06/2017

“They've been here a number of times. They have installed a sump pump once. He's done plumbing work and installed a faucet in the kitchen. Anything plumbing work they've done. They're my plumber for a number of years. It's always been plumbing when they come. Most recently we had a storm and there was something regarding the sump pump and they came out for another battery pack or a new battery pack on it. They did install one on it initially for us too. It was something with our sump pump. I would say A+; I would never complain about anything that they've done. They're very knowledgeable. They also give veterans a discount. We got Robert Bair out of Best Picks. I use that magazine quite a bit. It's a very good publication.”

Review by
09/06/2017

“They arrived when they said they would. They completed the work. They explained what they were doing and they did a very good job. They just did plumbing. My daughters decided to help me clean the refrigerator. They put everything that they didn't want in the refrigerator down the disposal, and the disposal did not react so well. It was somewhat of an emergency in that respect. I would rate them an A. Most likely I would definitely recommend them.”

Review by
08/31/2017

“Things are working up to expectations after it was completed. I would give them an A. I would recommend them.”

Review by
08/31/2017

“Robert Bair worked very closely with my husband that was very complicated and it worked out well. It was a plumbing issue. We're overall satisfied with the work completed. I'd give them an A.”

Review by
08/15/2017

“They're prompt and clean. They did plumbing work for me. I'd give them an A+.”

Review by
08/15/2017

“They're very prompt. They did plumbing work. I would give them an A.”

Review by
08/15/2017

“I thought they've been very dependable. They were quick to service an emergency here with a water heater. They were easy to work with. They did some earlier plumbing work on a toilet. I'd give them an A overall. I'd be very highly likely to recommend them.”

Review by
08/15/2017

“They're clean, they're on time, they're very helpful, and they don't overcharge for their service. They are higher than most but they don't overcharge. They've done air conditioning and heating work and plumbing work for me. I'd give them an A+. They're a good company. I always do recommend them.”

Review by
08/15/2017

“Basically, the bill made it kind of a neutral experience. I was charged an awful lot for the short period of time they were here. There were no issues with the work itself of the people who did the plumbing work. I'd give them about a B.”

Review by
08/12/2017

“It was a sump pump install. I'd give them an A+. Everything was great. I would definitely recommend them.”

Review by
08/12/2017

“I've had a positive experience before, that's why I keep on calling them. They help replace some plumbing, new water heater, and a drain add-in. I would say A. I would recommend Robert Bair.”

Review by
08/12/2017

“They're a great company; I've had them for over 30 years. They do work on my whole house. I'd give the overall experience an A+. I would recommend them to anybody.”

Review by
08/12/2017

“They did a good job. They're just professional and do a good job. They're kind of high in price but I just know they do a good job. I’m thinking of having them install a toilet for us later on down the road, so they're good. They did plumbing work for us. They are an A company. Their trucks are very clean too. If the trucks are not clean, I always wonder how they run their business.”

Review by
08/12/2017

“I did not like the person who had come home; he was trying to up sell and he didn't seem very professional at all. The original call was for plumbing work for a dishwasher. We were having some issues because it was a kitchen renovation. They came to work on the problem and that went pretty OK. We ended up having a leak so I had a follow-up visit from them, which, according to their service, they were supposed to come and check if there were problems with their work. I guess they weren't very happy to come and do it and he tried to sell me a service plan and I was just not very happy. And when I said just fix the problem and a little after that there were even bigger issues and I ended up losing my dishwasher. I had to redo the whole thing. I can't really go back and blame them so I let it go, but I was not very happy. The first person was very honest and he did a good job. The second person I felt was not very honest at all. I feel bad because I usually don't like to do bad grades but the second day they had to make a free whole house call, they weren't happy about it but it was something they would've done and I needed follow up work so I would have to give a C in that case. I don't know if it was the second person who was very dishonest and I feel bad to give the whole business a bad grade. They do have him working from the business so I don't know if it's like coming from the business, initiated by them or just by the person. I would never recommend that company to anybody.”

Review by
06/25/2016

“Friendly, knowledgeable, conscientious. As a senior citizen in my 70s now, I've experienced a good number of plumbing and HVAC personnel through the years. Without a doubt, the two gentleman, who quite quickly diagnosed and repaired a nagging plumbing problem in our basement, were absolutely outstanding.”

Review by
06/24/2016

“It was fine. They installed a sump pump and cleared out the drain. As a matter of fact, they have worked on my HVAC unit, cleaning, and service on one of my furnaces. They had a quick response, and they were in and out. It was good. I'd give them an A grade. Everything was actually very good. I recommend them.”

Review by
06/24/2016

“They replaced a leaky, broken faucet so they put in a new one. In the past, they've done HVAC work for me; they installed a furnace in my garage. I like that they come when they say they're going to come, they have good prices, and workers that clean up after themselves. They deserve an A+.”

Review by
06/24/2016

“They did some plumbing work for me. They will do HVAC work for me soon, but they haven't before. I've only used them once, but they seemed like they weren't making suggestions that were unnecessary. They were really trying to figure out what was best with us for our setup. They were friendly, professional, and on time. I would say overall my experience was an A. A for everything.”

Review by
06/24/2016

“They  were fixing a leak from a shower. They've done air conditioning work for me in the past, basically furnace repair. They come out quickly. They're prompt with their service time, and they come out at their scheduled times. So they're on time for their appointment that they've made, overall, it's perfect customer service. A+ overall experience.”

Review by
06/24/2016

“I have used Robert Bair Services for more than 20 years. Furnace, A/C, toilet, air filter, sump pumps. Always had a positive experience. Their office people are friendly, understanding, and competent. Estimates of arrival time are right on the money. The service techs have impressed me with their experience and knowledge. Always friendly! Robert Bair may be more expensive, but I know I can count on their work.”

Review by
06/24/2016

“It was good. They were responsive. They actually fixed my kitchen faucet. They were at my neighbor's house and I said 'Hey I got this issue.' The guy came over, and in ten minutes, he took care of it. It was one of those kind of things. He was friendly and knew what he was doing. He took care of a washer issue on a kitchen sink. It wasn't a big engagement or formal, but it was positive. It's an A grade.”

Review by
06/24/2016

“They  were doing plumbing for me. They have not done HVAC work for me yet. I love the technicians that come out. They are so knowledgeable and really try to help resolve issues; they give me information beyond my problem, like what I can do in the future to prevent things from happening. The guy came out and actually fixed my gas barbeque. I thought it wasn't working, but he showed me how to turn the gas on. I didn't even know that the gas wasn't on, so he turned the gas on. It was late September and I was thinking, 'Wow, the whole Summer I could've been barbecuing,' I really can't say enough. The customer service, the people who schedule the appointments, they're very friendly. The technicians are very timely and come promptly, so I really can't say enough about them. I'm thoroughly satisfied and I will rejoin whenever my time is up, I think it's in November. I can't say enough about how happy I am. I hate that things have to break down, but when I do have that problem, I will have someone that I can rely on that will give me quality work and the price is good. Oh I don't have to think about it, A+'s, A+ for everything. I would give them an A++. I would definitely recommend them, I would stand out on the street and say 'Hey look, this truck right here is doing a fabulous job.'”

Review by
06/24/2016

“They installed a new faucet in my kitchen sink. They did air conditioning and heat work years ago, not recently. They put a new starter in one of my furnaces, and they poured Freon in my air conditioner one year. They've done some things on the air conditioner and furnace. I like that they're close by in Downers Grove and I live in Naperville. They're reliable. If they say they're going to be here, they're going to be here. If they're running late from a previous job, you always get a phone call from the office saying, 'They were supposed to be there at 2 o'clock, they'll be there at 2:15.' They are very friendly. I've continued to use them for everything I need. I'd rate the overall experience an A+, I've never had a problem in all the years I've used them. They put in a Corian sink for me, they put in another faucet for me, they repaired my toilets, they put a faucet in my vanity in my powder room, they've done huge things, and everything they've done is A+.”

Review by
06/24/2016

“They originally put in a water heater, and then I had to have a furnace and air conditioner put in six or seven years ago. The water heater was shut off and I believe there was a problem with getting hot water. There was something wrong with the water heater getting hot water. I didn't have routine maintenance done this year, but I think last year. Everything's working my air is working. They're very thorough. The fellow that came, Jason, blue shirt, and tall—he’s very thorough. It was actually a belt that should've been closed and then it was the air, so we had to open all the faucets in the house. Everything was fixed, it works, and I've had hot water since. I'd say they were an A grade.”

Review by
06/24/2016

“Robert Bair did plumbing work last summer. It was fine. The HVAC work was something separate. They helped us clean out our vent before Winter or during Winter. I think it was in our other home, we had a little plumbing emergency, and they came over. We were happy with everything. I like their quick response and helping us if we have questions when we're there. I'd rate the overall experience an A. We're not having any issues, we wanted to make sure everything was clear; we have young kids in the house. When we moved into the home we weren't sure that they had done it prior. The problem was solved.”

Review by
06/24/2016

“They're very good, I've used them on a regular basis whenever I've had any plumbing issues. I live in a condo, so it's strictly plumbing. They're courteous. When I first call, they are pretty good about scheduling people as soon as they can, the dispatcher calls before the plumber will arrive. They're professional and thorough. After you have had service done, if you fill out a survey, you get a coupon. It's a repeat customer type thing. I would rate them an A.”

Review by
06/24/2016

“We have yet to have them come by, we do have an appointment, but it's not until the end of the month. They serviced our HVAC system in March. They have been exemplary in terms of their service and professionalism. They're a plumbing company with heating and refrigeration. I have nothing but praises of accolades and I will continue to have them do my plumbing and air conditioning service. A+. They're second to none. It's a certainty that I would recommend them.”

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