Robert Bair Plumbing, Heating & Air
9th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 382 Surveys
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Robert Bair Plumbing, Heating & Air has received 5 out of 5 stars (A-rating) based on 382 customer surveys conducted by Best Pick Reports.
9th year as a Best Pick Call
"Over the last 44 years my team, my family, and I have been working every day to make Robert Bair Plumbing, Heating & Air the most trusted and dependable plumbing company in the western suburbs. We are your full-service company for all your plumbing, heating, and air conditioning needs."

Robert Bair | President
Company Information
Services Offered
Robert Bair Plumbing, Heating & Air provides residential plumbing services, including repair and replacement of water heaters and fixtures. The company specializes in a range of energy-saving products, from toilets to energy-efficient water heaters, tankless water heaters, and geothermal and solar energy installations. Robert Bair Plumbing can also video inspect sewers for repair or replacement.
Company History
The local company began in 1974.
Distinctions
The company received the 2009 Chamber Choice Award for Best Service from the Downers Grove Area Chamber of Commerce and the 2009 Small Business Excellence Award from The Daily Herald Business Ledger. Robert Bair Plumbing is a Trane Comfort Specialist, and its staff includes plumbers who are certified by the Illinois EPA to perform work on backflow valves.
Licenses
#055-006324
Areas Served
Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They're a great company; I've had them for over 30 years. They do work on my whole house. I'd give the overall experience an A+. I would recommend them to anybody.”

“I've had them out three times in the last year and have been using them for eighteen years. They always do a great job. Always happy with the service. They had to cut into the drywall behind my washer and replace some valves. Not too far after that, they had to replace the outside spigot because it burst the first time we used it in the spring. It froze over in the winter and it had burst. I'd give them an A+.”

“It was a sump pump install. I'd give them an A+. Everything was great. I would definitely recommend them.”

“The service was great. I would say A.”

“They're always great to work with. I've use them a bunch of times. They did some sewer line work and they did a camera scope. I would give them an A.”

“I thought they've been very dependable. They were quick to service an emergency here with a water heater. They were easy to work with. They did some earlier plumbing work on a toilet. I'd give them an A overall. I'd be very highly likely to recommend them.”

“I think we had a leak. But in any case, they fixed it. They were great. I'd give them an A.”

“They did our furnace and plumbing, I would grade them an A+.”

“They're prompt and clean. They did plumbing work for me. I'd give them an A+.”

“They were in and out and fixed the issue. We had a plumbing issue—an emergency. I would grade them an A.”

“They arrived when they said they would. They completed the work. They explained what they were doing and they did a very good job. They just did plumbing. My daughters decided to help me clean the refrigerator. They put everything that they didn't want in the refrigerator down the disposal, and the disposal did not react so well. It was somewhat of an emergency in that respect. I would rate them an A. Most likely I would definitely recommend them.”

“They just did a good job. They did more plumbing for me; it was more for my sump pump. I'd give them an A.”

“They are knowledgeable and they were there on time. We had a main sewer line that was backed up and they cleared that for us. I would rate my experience an A.”

“They're very prompt. They did plumbing work. I would give them an A.”

“I've had a positive experience before, that's why I keep on calling them. They help replace some plumbing, new water heater, and a drain add-in. I would say A. I would recommend Robert Bair.”

“Things are working up to expectations after it was completed. I would give them an A. I would recommend them.”

“Timeliness, thoroughness, and cleanliness made it a positive experience. I think it was plumbing. I'd give them an A.”

“Robert Bair worked very closely with my husband that was very complicated and it worked out well. It was a plumbing issue. We're overall satisfied with the work completed. I'd give them an A.”

“They did plumbing for me. I love the technicians that come out. They are so knowledgeable, and they really try to help resolve the issues. They give me information beyond my problem, like what I can do to prevent future problems. I just can't say enough about how happy I am. When things break down, I will have someone I can rely on that will give me quality work. I would give them an A++. They do a fabulous job.”

“We used Robert Bair for plumbing. The tech was terrific and he did what we needed. He was really good. My husband says they're an A+. Everything was excellent.”

“Robert Bair did plumbing work for me. I like that he cleaned up the mess. He was nice, on time, and very polite, and he did a good job. He was excellent. Overall, I'd grade them an A+.”

“My technician was top-notch. They're an A across the board.”

“They did some plumbing work for me. They will do HVAC work for me soon, but they haven't before. I've only used them once, but they seemed like they weren't making suggestions that were unnecessary. They were really trying to figure out what was best with us for our setup. They were friendly, professional, and on time. I would say overall my experience was an A. A for everything.”

“They installed a new faucet in my kitchen sink. They did air conditioning and heat work years ago, not recently. They put a new starter in one of my furnaces, and they poured Freon in my air conditioner one year. They've done some things on the air conditioner and furnace. I like that they're close by in Downers Grove and I live in Naperville. They're reliable. If they say they're going to be here, they're going to be here. If they're running late from a previous job, you always get a phone call from the office saying, 'They were supposed to be there at 2 o'clock, they'll be there at 2:15.' They are very friendly. I've continued to use them for everything I need. I'd rate the overall experience an A+, I've never had a problem in all the years I've used them. They put in a Corian sink for me, they put in another faucet for me, they repaired my toilets, they put a faucet in my vanity in my powder room, they've done huge things, and everything they've done is A+.”

“In their latest visit, they installed a brand new water heater. In the past, they installed my air conditioner and furnace. Their servicemen are always very good. They're courteous, knowledgeable, and they seemed to be very confident. They do a good job, everything that they've done for me has been very thorough. A+, it's always at least an A.”

“It was well done work. They did plumbing work. I'd grade it overall an A+. Everything was A+.”

“They guy was really nice, prompt, explained things, and did a good job. I grade the overall experience an A+. I didn't go down and check it. They kept me up to date on what time he was going to be there and she called me before he came and said he was coming.”

“I would say A+. They're thorough, they come on time, they did a good job.”

“My experience was totally positive. I had a leak in one of my indoor pipes. It was plumbing work. They came right out, they're honest, and they did a great job. They cleaned up and the gentleman who came and did the work is the guy who came here eight years ago when my father was alive, so he actually knew the work. I'd grade it an A+. I have recommended them and I will.”

“I had a water problem, an outside spigot had frozen, and they had to put a new one in. They said they would be out when they came out, and I didn't have to wait for them the next day or anything. They called before they came out to let me know they were on their way. The plumber was very friendly, he explained everything to me. They earned an A+ from me.”

“They were doing a water heater install. They've never done HVAC work. They did the work that I asked them to do. They're an A+ company.”

“They did a good job. We had a leaky bathtub and a toilet pump that broke. I thought that they were very friendly and their service was very fast, they were in and out very quickly. Overall, I would say A+.”

“Robert Bair did plumbing work last summer. It was fine. The HVAC work was something separate. They helped us clean out our vent before Winter or during Winter. I think it was in our other home, we had a little plumbing emergency, and they came over. We were happy with everything. I like their quick response and helping us if we have questions when we're there. I'd rate the overall experience an A. We're not having any issues, we wanted to make sure everything was clear; we have young kids in the house. When we moved into the home we weren't sure that they had done it prior. The problem was solved.”

“It was fine. They installed a sump pump and cleared out the drain. As a matter of fact, they have worked on my HVAC unit, cleaning, and service on one of my furnaces. They had a quick response, and they were in and out. It was good. I'd give them an A grade. Everything was actually very good. I recommend them.”

“They did some plumbing work. They put in both air conditioners and changed out both of them. They're prompt, you know what they're going to charge, they do the work, and then they're done. They're an A. They've always been an A.”

“They get an A from me.”

“They deserve an A.”

“They were prompt and did a good job cleaning up after themselves. They did plumbing work for me. They deserve an A.”

“They're good at what they do, I never have to call them back to say it hasn't been done right. They're all friendly. Most recently, they did plumbing work.”

“They did a good job and arrived on time. They did plumbing work. Overall I'll say they're an A. I wasn't there, my husband was.”

“They were prompt, efficient, and got the job done as quickly as possible. I grade my overall experience an A.”

“They had to clean out my pipes from the house to the main; there was tree limbs inside of the pipes. They put in two sump pumps for me and I've been very satisfied with that. I forgot he actual name of the first one, they put in one sump pump, and then I called them out to do another sump pump. They were very much on time, very neat, they cleaned up after themselves, and there was no sign of them when they left. They are very personable. They also put in a new garbage disposal for me. Overall, I'd rate them an A.”

“They originally put in a water heater, and then I had to have a furnace and air conditioner put in six or seven years ago. The water heater was shut off and I believe there was a problem with getting hot water. There was something wrong with the water heater getting hot water. I didn't have routine maintenance done this year, but I think last year. Everything's working my air is working. They're very thorough. The fellow that came, Jason, blue shirt, and tall—he's very thorough. It was actually a belt that should've been closed and then it was the air, so we had to open all the faucets in the house. Everything was fixed, it works, and I've had hot water since. I'd say they were an A grade.”

“It was good. They were responsive. They actually fixed my kitchen faucet. They were at my neighbor's house and I said 'Hey I got this issue.' The guy came over, and in ten minutes, he took care of it. It was one of those kind of things. He was friendly and knew what he was doing. He took care of a washer issue on a kitchen sink. It wasn't a big engagement or formal, but it was positive. It's an A grade.”

“I'd give them an A.”

“They've done a good job. My half bath had a sink that was flooding. I would recommend them based on my experience. I'd say they were excellent.”

“They were prompt. They were clean in their work area, and they gave a good explanation of what the work was that needed to be done. The most recent work they did was to rod out some drainpipes. They've done a lot of work for us over the years. They're A+.”

“They came and they did sewer work for me. It was very knowledgeable. It was a plugged-up toilet line, and he had to unplug it and take the toilet off and what have you. They came once before, a long time ago, for plumbing. They get an A grade.”

“They were on time, they were courteous, and they cleaned up after themselves. It was a good experience overall. They repaired a water heater. I think the company was a recommendation. I'd grade them as an A.”

“I think they did some work for us. I'm happy to say they did a good job. They rodded a sink line. I would give them an A.”

“They've done a couple different things for us. I like their professionalism, mostly. They were very trustworthy from what they said; they didn't seem like they were trying to rip us off or anything. They gave good advice on how to prevent the problems that we had in the future. They obviously did a good job. They fixed the problem. One of the things they came for was a clogged drain. The other problem was something to do with the drainage outside—clearing the line that goes from the house to the sewer. They're the ones that did the work for the house before we bought it, so we just got them from the previous owners. I would say they're rated as an A.”

“It's been a while. It was fine. He cleared out my drain. He was very nice, came when he said he would, and didn't leave a mess. They did a drain from the basement out to the street—they snaked it. I would say he did what I asked him to do. I don't remember any issues. They get an A grade from me.”

“They were able to come out. They did some plumbing. They do a really good job. I'm really happy with them. I've been using them for several years. I'd grade the company as an A.”

“I think they did some plumbing for me. I think he repaired a handle on a toilet for me, and he ordered something for me and was able to get it and install it. I did have to call them back about the part that they ordered, and it was quite some time, but they didn't forget. They got the part and called me, so I was glad that they were faithful about finding a part for me. I've always had them for any kind of plumbing problems for quite a number of years. I say they're a grade-A company.”

“They were able to find a part that no one else could and fix it. I think that they took a lot of time to try to find an unusual part, and they did a good job. The part went to an old faucet that was in sort of an elaborate piece. It had been leaking for a while, and we'd had other people come in and tell us we needed a new faucet, but they were sort of decorator-done and sort of fancy. This company was able to find it. I looked in Best Pick Reports—that's how I found them. I would say that they're an A. They did a very nice job.”

“They were on time. It was a plumbing job. I believe that they unclogged a drain for me. They would get an A grade from me.”

“The work was completed. It was done. What I needed done, he did. My tree roots had blocked up my septic line, so he rodded them out, and then he had to replace the toilet. The job took them two to three hours, I think. 20 or 30 years ago, he started his business down the street from me, so I just knew that it was probably a good company. I'd give them an A.”

“They did a very small job, making a video recording of our sewer pipe, and they did it very well. It was short and very clean, and it showed me things. They gave me a nice little write-up, so it was all good. Our sewer broke—it cracked. They're an A-grade company.”

“It was a couple months ago. They did what they said they were going to do and fixed everything accordingly. They replaced a sump pump. They had done work previously for the other homeowner. They would get an A grade from me.”

“They were professional. They were there on time and did what was asked. The spigot on the outside of the house was broken and needed to be replaced. It took them about three hours to do the job. An A grade is good for them.”

“I like the fairly fast and efficient service. They replaced a hot water heater recently. I have not had any issues with that work. I've had them service some things before in my home. I'd give them an A.”

“Robert Bair Plumbing, Heating & Air has been coming for several years, and they're wonderful and so knowledgeable. My house is an older house, but they take on any problem and tackle it. They do a beautiful job; whatever they do is just perfect. I had a problem with one of the drains. It was kind of complicated, but he knew exactly what to do. He's a genius, really. I'd certainly give them an A because they're simply excellent.”

“They installed my hot water heater, and they got somebody out right away. They're A+. They were really good, and I had no complaints. They were clean, neat, efficient, tidy, and prompt—everything I could want.”

“They do good work, and they're a good, reputable company. They put in a new water heater and a sump pump, and they did several new valves for the sinks and toilets. I'd give them an A.”

“Everything was fine. They put in a new toilet, and the quality of their work was fine; it was great. I chose them because I knew they did a lot of work in the area. I would tell others that I highly recommend Robert Bair. They're an A+.”

“Robert Bair is prompt and does a very good job. They routed out the sewer and then went through and checked the camera's pictures of it. Their quality of work was excellent. I would use the company again, and I would tell others that they are great. I would grade them an A+.”

“It was very good. They put new shower handles on our existing showers—two of those—and they also fixed our water main shutoff because it was leaking. They did a very good job. They cleaned up after themselves and did a great job. The customer service was fantastic; I thought it was great. I would definitely use them again, and I would give them an A+. I had no problems with them.”

“They routed my sewer to the street. I actually heard about them because they were in the area. I would use them again if I needed to. They get an A.”

“It was OK. Robert Bair's service was good. They put in a new sump pump, and I had them come back for new faucets. I am satisfied with their services, and the quality of their work is fine. It was my first time using them. I heard about them from other people, and they are in the neighborhood here. I would give them an A+ grade.”

“Robert Bair did plumbing—routing and faucets. I think the project took an hour and a half. The quality of work was very good; to my knowledge, there isn't anything they need to improve on. I would recommend them because they're an A+ company.”

“It was great; they were very good. I liked that their technician was very professional, friendly, and courteous. He respected my condominium. He kept his work area very clean and let me know exactly what he was doing at every step of the process. He did a lot of faucets and shutoff valves for me. He was very unobtrusive; I didn't even really know he was there until he asked a question or let me know what he was doing. What I really appreciated was that he had most of the fixtures he needed on the truck. What he still needed, he called into the office, and they had a driver bring it out to him. He never left the job, and he kept on working; he worked like two and a half to three hours straight. I was very pleased with the service. As a matter of fact, I recommended him to a friend of mine, and he used him, too. I would give them an A+.”

“Robert Bair did a great job. I know it wasn't heating and cooling; it was plumbing, but I couldn't tell you what they did. It was not my first time using them. It is always positive because they always come on time. They set an appointment from eight to four o'clock and call to let you know the driver is on the way. They are clean and have a good attention to detail. I would grade them an A.”

“They are very good. I know they were here to do the plumbing when we put an addition on. I think they put in our boiler—our hot water heater. My husband uses them. We don't need their services that much, but whenever we have, we have been satisfied. I would give the company an A rating because they are fine.”

“We use Robert Bair all the time. I liked that they are reliable. The last thing they did for me was probably routing the toilet. I would give them an A because we have used them many times.”

“We had a clogged drain, so we chose Robert Bair. The quality of their work was good, and the customer service was fine. It was good—an A.”

“I have had positive experiences with Robert Bair for quite a number of years. This was not my first experience; I use them whenever I have plumbing needs. They do good work, and they are polite and prompt.”

“They get the job done. They did plumbing for me; the most recent time I used them, they unclogged a sink. It is easy to schedule with them. We have used them for several years, so I don't recall how I chose them. I would give them an A.”

“They did plumbing work. The serviceman was very knowledgeable and courteous. We have actually used them numerous times over the years. Most recently, we needed a new faucet installed, and there were a few problems with the toilet. We purchased the faucet ourselves. I would give the company an A.”

“Robert Bair did some plumbing work, and I liked the workers. The quality of their work was good. I have been with the company for years. I would tell others that they do a good job, and I would rate them as an A.”

“To start with, they replaced a faulty pump in the basement so the toilet would work, they replaced the inside of two toilets upstairs, and they have come numerous times to unclog a sink for me. They finally told me what I was doing wrong with the disposal, and they haven't been here to do that since. They fixed it and told me how to prevent it again. I have been using them for over ten years. I keep using them because they come when they say they are going to come; they are dependable, clean, and courteous; and they do the job. I don't have a service contract with them, but I will continue to use their services. If anybody asks me who I use for a plumber, I tell them. I have no complaints, so I would give them an A rating.”

“Everything was put in satisfactorily. They replaced two new toilets; I should say they put in two new toilets. The work has held up very well, so I would use the company again. I had not used them before. I heard about them from a friend. Because we were putting in new toilets, I wanted to go with a reputable plumber and also one within the vicinity. The technicians were fine; they were very adequate. They explained, and I had no problems. The cleanup was very well done. It seems to me that I called them about something, but I can't remember; it was just a minor detail. The customer service was just fine. I know they came back once. I can't remember what it was for, but it was a minor thing, and they were fine. I would give them an A.”

“Robert Bair is great. I liked that they do a good job and clean up after themselves. I can't remember what they did; it was probably a stopped up toilet or something like that. They get an A.”

“They installed a garbage disposal. I don't remember how long it took. This was not my first time using them, so they've earned an A.”

“We were completely satisfied with the work that Robert Bair did. They repaired a water meter, and the work has held up fine. Everything was fine; we were completely satisfied.”

“I liked their promptness, service, knowledge, and people. They opened a drain. This was not my first time using the company. I would rate them as an A.”

“It was positive experience because it was done right. The last time they were here, they routed out my bathroom sink and fixed the cartridge. It was quality work, so I would give them an A.”

“When it wasn't right, they came back. They took care of plumbing in the bathroom; they did come back and finish the work properly. This wasn't the first time that I'd used the company. I would give them an A-. To earn an A+, I would hope that it would be fixed right the first time, but I am not so sure it was their fault. I think it was just a problem that took a couple of tries to get right.”

“I would say they took maybe an hour and a half to do the job. We needed the line from the kitchen down to the basement routed or augured, and the technician who came out was very capable. The customer service was fine. I would recommend Robert Bair; they're an A+.”

“All the times that we have had Robert Bair here since 2010 have been positive. I like the courtesy of their employees. They usually work on our sump pumps, and their quality of work is 90 percent very good. I would give them an A.”

“The people from Robert Bair seemed to know what they were doing. They left the place not messy and wore booties and stuff. They routed out the tree branches, and the quality of work looked OK to me. This was the first time that I used them. It seems to me that someone recommended them to me. I don't remember who it was; it might have been one of my children. I would grade them an A.”

“They were good. The pipes froze in the walls from the outside; the outside pipes froze. It took them two days. They came two days in a row because they couldn't get it the first day, but the second day, it finally broke. They did quality work; they were good. My sister liked them. They were very good—I don't know what more I can say. They deserve an A+ because they were very good, and my sister was happy.”

“Robert Bair Plumbing, Heating & Air was very good. My son is an engineer, and he thought they were wonderful. I had a leak in the water pipe coming into the washer and dryer, so they took care of that. They also changed the shut-off valves on the sink. They cleaned up after themselves perfectly, and I'm going to have them come back to do some more work. They're an A+.”

“The guy from Robert Bair did a wonderful job—I will never forget him. I had a backup in the basement, so they went in with a camera and found out where it was. They dug outside and put in a new pipe—they did everything, and they did a nice job cleaning up. I'd give them the top score. They deserve an A+.”

“Robert Bair put in a new sump pump for me. They were on time, the quality was good, and the workers were very nice—A+.”

“Robert Bair Plumbing, Heating & Air was excellent when they put in a new hot water heater for me. The technician was wonderful, and their customer service was good. It was during a flood; we were all having trouble. We were all flooded in different areas, and it took a while. I didn't think that they could come out at first, but then they were the only company that did call me back when they had time because they had a list. Everything is working well now. I would definitely give them an A+.”

“They did a fantastic job. They were right on top of everything and took care of everything immediately. This was my first and probably last time using them, because I have since sold my house. They replaced a water heater for me that burst last summer. They were very, very quick and very good, and I would highly recommend them. I'll give them an A grade.”

“It's top-notch. We installed a hot water heater. It was my first time using them. The technicians were wonderful—very brilliant guys. Everybody I've met at that company seems to know more than I ever thought they would. Everybody seems to be very professional, and that's all you can ask from them.”

“They installed a new hot water heater last year, and everything's holding up very well. We were very pleased with their service; it was my first time using Robert Bair. It was over a holiday weekend, so finding a plumber was not an easy feat. They did excellent work. I would say they did an A+ job.”

“Robert Bair ran new water lines to my kitchen sink, and the technician was fantastic. He was just very personable and cleaned up after himself. He did a nice, neat job and was just very easy to work with. Their customer service was fine—very good. The company deserves the A+.”

“It was good; they did a thorough job. There was a pump problem. They exchanged a pump in the bathroom that was leaking—the pipe was leaking. That's what they did within the last two years. They worked well, but it's been about 15 years already in this house that they keep coming in and doing jobs. Everything has held up well. The quality of the work has been good; from a rating of one to ten, I would say it's a ten. The workers were really good, friendly, and helpful; they explained everything. The cleanup was good, especially when they were exchanging the pipe. There was a big mess, but they actually cleaned it up and took all the garbage out. It was very nice. I've been using them even longer than 15 years, so I would use them again. I would give them an A+.”